Database Develop

Just got off the phone with ATT CS and got an unlock code.

They told me that my code can be used five times before it is permanently locked to att service.
Is this true?

Ive never ever heard of that! Usually when the code is entered the phone is unlocked for life.

Why would you need to use the Unlock code more than once?
Once the phone is SIM unlocked, it unlocked, you can put any SIM in it...forever.
Sounds like the CS rep is demonstrating his/her usual amazing command of the technical world (caution: irony!)

You will be unlocking your SIM card only...Not your phone.
If you have a 'Tilt' the best recommendation is to re-flash to a good ROM,(Tilt is a very basic OLD bug ridden ROM) IMO the latest HTC ROM as they built the device is best!!!

Um, no. You will be SIM unlocking your phone. That means you can then use any company network SIM card (i.e. Tmo) with your Tilt. Of course as long as its GSM.
SIM Unlocking != CID Unlocking. SIM unlocking, as I said, lets you use other carrier SIM cards. CID unlocking lets you put any Kaiser ROM on the phone. Without CID unlocking, you can only use the AT&T Tilt ROMs.
You only have to enter the SIM unlock code they gave you once.
The "5 times" comment is if you screw up and mistype it 5 times, your phone will not accept the Unlock code.

jomo25 said:
Um, no. You will be SIM unlocking your phone. That means you can then use any company network SIM card (i.e. Tmo) with your Tilt. Of course as long as its GSM.
SIM Unlocking != CID Unlocking. SIM unlocking, as I said, lets you use other carrier SIM cards. CID unlocking lets you put any Kaiser ROM on the phone. Without CID unlocking, you can only use the AT&T Tilt ROMs.
You only have to enter the SIM unlock code they gave you once.
The "5 times" comment is if you screw up and mistype it 5 times, your phone will not accept the Unlock code.
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Click to collapse
Not my experience in the US with a 'non carrier' phone but what the hey!
What works for you best...

If it's a non-carrier phone then, by definition it's SIM unlocked - IE you can put anyone's SIM in it and, so long as the SIM hasn't been disabled (by being reported stolen for example) or it's a Pay As You Go with no money left then it will work.
As said before, SIM unlocking means SIM unlocking the phone.
CID unlocking means CID unlocking the phone.
Both are one-way trips.
SIM unlocking means you can use anyone's SIM.
CID unlocking means you can use anyone's Operating system that supports the hardware.

Farsquidge said:
You will be unlocking your SIM card only...Not your phone.
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Click to collapse
No, that's not correct. You unlock your phone not the SIM card.

staryon said:
No, that's not correct. You unlock your phone not the SIM card.
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Click to collapse
Just humour me... Try another SIM card please.
I worked there for 2 yrs and could not completly unlock my phone but it may have changed.

Farsquidge said:
Just humour me... Try another SIM card please.
I worked there for 2 yrs and could not completly unlock my phone but it may have changed.
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Click to collapse
I'm doing it right now. I have a AT&T plan in the US and I now I'm in Spain, using Movistar.

staryon said:
I'm doing it right now. I have a AT&T plan in the US and I now I'm in Spain, using Movistar.
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Click to collapse
Wonderful... you have just confirmed to me that there are people still on here ready to try something new. I will freely admit I do not know all and will listen to any new ideas/developements. But I will not commit to a blind view without all the facts!!!
Power to your profile!!! (cant say elbow as that only works in the UK!)

Farsquidge said:
Wonderful... you have just confirmed to me that there are people still on here ready to try something new. I will freely admit I do not know all and will listen to any new ideas/developements. But I will not commit to a blind view without all the facts!!!
Power to your profile!!! (cant say elbow as that only works in the UK!)
Click to expand...
Click to collapse
maybe you should read staryon's 1st post again, he disagrees with you also. As everyone else has said here, unlocking the phone is what happens when you call AT&T and request a code. The code that AT&T gives you only works with the IMEI of the phone, it has nothing to do with the sim card. AT&T isn't going to ask for the sim id, they ask for IMEI of the phone (located under the battery).
Most likely staryon has a SIM-unlocked Tilt.

Farsquidge said:
Wonderful... you have just confirmed to me that there are people still on here ready to try something new. I will freely admit I do not know all and will listen to any new ideas/developements. But I will not commit to a blind view without all the facts!!!
Power to your profile!!! (cant say elbow as that only works in the UK!)
Click to expand...
Click to collapse
ATT will give you the UNLOCK code for the phone.. Not the SIM card.. I have had a blackjack and an 8525 that was unlocked using the code after calling ATT/Cingular department. I took my friends t-mobile sim card, put it into my phone and via, it worked as if it was a tmobile phone to make calls. Same with the 8525 but I put a german pre paid sim card and used it for 3 weeks over there, came back to the states put my att sim card back into it and it worked on att again...

jomo25 said:
Um, no. You will be SIM unlocking your phone. That means you can then use any company network SIM card (i.e. Tmo) with your Tilt. Of course as long as its GSM.
SIM Unlocking != CID Unlocking. SIM unlocking, as I said, lets you use other carrier SIM cards. CID unlocking lets you put any Kaiser ROM on the phone. Without CID unlocking, you can only use the AT&T Tilt ROMs.
You only have to enter the SIM unlock code they gave you once.
The "5 times" comment is if you screw up and mistype it 5 times, your phone will not accept the Unlock code.
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Click to collapse
Yeah she said that if I screw it up five times it will lock to att. I thought that was weird.
Also she said she had to change something in my international portion of my plan. she did not fully explain. does anyone know what could have been changed?

tiptoekirk said:
ATT will give you the UNLOCK code for the phone.. Not the SIM card..
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Click to collapse
Sorry guys, I think I must be working from old info and things have changed since then.
A few years ago.... I got Verizon to unlock my US phone for a UK SIM card and all I ended up with was the capability of the phone to use just the Verizon card and my UK one. If I tried to put any other SIM in it, it would not work.
Soz again, forget my input and excuse an old 'Fart'

tresmith said:
Yeah she said that if I screw it up five times it will lock to att. I thought that was weird.
Also she said she had to change something in my international portion of my plan. she did not fully explain. does anyone know what could have been changed?
Click to expand...
Click to collapse
Yes, AT&T will give out free unlock codes. But to justify it, they are assuming you will need your phone unlocked because you are using it internationally. Of course, they expect that if you are in the US, you are using AT&T's network and thus have no reason to use it with any other US carrier SIM like TMobile.
So, since they make this assumption, they most likely added 1 or 2 items to your monthly bill:
1. AT&T World Connect
2. AT&T International Roaming
THe first lets you call anywhere in the world from the US for reduced (though still quite expensive) per minute rate. The rates are reduced (e.g. 2.29 to 1.99 per minute), but they charge you a monthly set fee (like $5 or so).
The second gives you special rates when roaming in other countries, while still using your AT&T SIM. Again, it just gives reduced per minute rates, that are still quite expensive. I think this one costs a monthly fee of about $9per month.
Also, they need to "provision" your phone to be able to access thenetwork outside of the US. THis does NOT cost anything, but it must be done or your AT&T SIM card phone will never get a signal outside of the US. This is a spearate step that they only give to people who ask for int'l access. Cuz if they just let everyone access int'l networks, some people might not realize the ridiculous per minute rates they charge and end up getting an extremely high monthly bill.
So, anyways, the point is: in AT&T's mind you will only use AT&T SIM for your phone in the US. And the only reaosn they let you unlock it is to use in internationally with a non-US carrier's SIM. So, since they assume that, they may have added some charges to your monthly bill. Its not 100% that they did add the charges and only added the provisioning, but you might want to check.
Go check your online account via att.com/wireless. Check your monthly services. If you see these items, and you do not need them because you arent' going to make calls on AT&T's SIM to or from outside the US, remove those items from our services and you will be credited pro-rated.
Oh, and as for theunlock code they gave you. Assuming you typed it in correctly and got your phone unlocked successfully, you can keep the code, BUT YOU WILL NEVER NEED IT AGAIN. It only needs to get typed in once. Even if you hard reset and flash your phone with a new ROM, you will not need to unlock it again. And it will NOT work for anyone else, so don't think that you can give it to 4 other people and it will work. The unlock codes are unique to the phone via IMEI number.

anybody needs to Unlock ther Kaiser,
PM me for info.

Unlock Code
What is the unlock code?

every phone has a different unlock code, one code for one phone only, it cannot be transfered of anything like it. and of course those kinds of things aint free.

jomo25 said:
Yes, AT&T will give out free unlock codes. But to justify it, they are assuming you will need your phone unlocked because you are using it internationally. Of course, they expect that if you are in the US, you are using AT&T's network and thus have no reason to use it with any other US carrier SIM like TMobile.
So, since they make this assumption, they most likely added 1 or 2 items to your monthly bill:
1. AT&T World Connect
2. AT&T International Roaming
THe first lets you call anywhere in the world from the US for reduced (though still quite expensive) per minute rate. The rates are reduced (e.g. 2.29 to 1.99 per minute), but they charge you a monthly set fee (like $5 or so).
The second gives you special rates when roaming in other countries, while still using your AT&T SIM. Again, it just gives reduced per minute rates, that are still quite expensive. I think this one costs a monthly fee of about $9per month.
Also, they need to "provision" your phone to be able to access thenetwork outside of the US. THis does NOT cost anything, but it must be done or your AT&T SIM card phone will never get a signal outside of the US. This is a spearate step that they only give to people who ask for int'l access. Cuz if they just let everyone access int'l networks, some people might not realize the ridiculous per minute rates they charge and end up getting an extremely high monthly bill.
So, anyways, the point is: in AT&T's mind you will only use AT&T SIM for your phone in the US. And the only reaosn they let you unlock it is to use in internationally with a non-US carrier's SIM. So, since they assume that, they may have added some charges to your monthly bill. Its not 100% that they did add the charges and only added the provisioning, but you might want to check.
Go check your online account via att.com/wireless. Check your monthly services. If you see these items, and you do not need them because you arent' going to make calls on AT&T's SIM to or from outside the US, remove those items from our services and you will be credited pro-rated.
Oh, and as for theunlock code they gave you. Assuming you typed it in correctly and got your phone unlocked successfully, you can keep the code, BUT YOU WILL NEVER NEED IT AGAIN. It only needs to get typed in once. Even if you hard reset and flash your phone with a new ROM, you will not need to unlock it again. And it will NOT work for anyone else, so don't think that you can give it to 4 other people and it will work. The unlock codes are unique to the phone via IMEI number.
Click to expand...
Click to collapse
ok I just checked my account and I don't see anything new/weird.
Thanks.

[Q] Unlock T-Mobile Dell Streak 7

Has anyone had any luck unlocking the T-Mobile Dell Streak 7?
If so please tell me/us how to do it.
Thanks.
Yes, I've read all the other threads about this subject, so I am aware of the various pay for service web sites, Rebel Sim II, etc....

ccannan said:
Has anyone had any luck unlocking the T-Mobile Dell Streak 7?
If so please tell me/us how to do it.
Thanks.
Yes, I've read all the other threads about this subject, so I am aware of the various pay for service web sites, Rebel Sim II, etc....
Click to expand...
Click to collapse
Well if you read them you would know you only have two choices...
First call Dell and or TMobile and see if they'll be nice enough to give you the code
Secondly pay the $80 for the code
Those are your only 2 options

I really worked well.
http://www.unlock-network.com/unlocking-Dell.php
only $56.99
A me funsiono bien.

http://www.wirelessunlocking.com 8.99
Success: Step Two
Your details have been successfully submitted and our system shows your Dell can be unlocked immediately.
Your IMEI: #################

unlocking
i contacted tmobile and told them i was going out of the country on business and needed an unlock to be able to drop diffent sim due to cost. With in one day they sent an email with the unlock

Actually, there are four options.
1. Send email to [email protected] with IMEI number which for me yielded a big fat:
Dear Customer,
The below device is a retail piece. Please contact carrier with proof of payment in order to procure the code also do let the carriers know that the below device is a retail piece.
Mobility Unlock code Team
2. Call T-Mobile and plead your case, which yielded me heartburn.
3. Use a 3rd party chip/service and pay money.
4. Call Dell's mobility team toll free number (can be found on this forum or on Dell.com) and plead your case, which yielded me a code.

rickleasa said:
http://www.wirelessunlocking.com 8.99
Success: Step Two
Your details have been successfully submitted and our system shows your Dell can be unlocked immediately.
Your IMEI: #################
Click to expand...
Click to collapse
Tried that unlocker, waited 24 hours, got this:
Dear Customer
Thank you for you recent order. Please find your updated order details below.
Unlock Status:
We have been unable to obtain an unlock code for your phone using the imei number supplied. Although this model is generally un-lockable, there are instances where codes cannot be generated. This is due to unique phone variables and cannot be predicted in our preliminary report.

I called Dell and waited for day. They gave me unlock code on the phone within 5 minutes. No sweat. Make sure you're still with TMO before unlocking. That's it.

I've finally got my Dell Streak 7 Unlock!!!!!!!!!!!!!!!!!!!!!!!!!, after three long frustrating months of head aces, and many many hours on the phone chewing out T-mobile and Dell, fist off id like to say if you buy a Dell streak 7 and want it unlock PLEASE PLEASE buy it from Dell- NOT T-mobile, this will save you and the reps at T-mobile lots of time, anyhow here is what i had to deal with!!!!!!!!!!!!!!!!
After getting my Dell Streak 7, i ran Gingerbreak.apk, great root tool, rooting in a few clicks right from Tablet.... then i started to call around about the Sim Unlock code......only to find out the if you bought it stright threw Dell they would unlock in in less then 24 hours.......but if you bought it threw Tmobile OMG your in for a treat......
I had to sign up for a pre-paid plane, plane had to be active for two months, after which you had to have $10 dollar credit on your account, about 40 bucks what i had in it total not to to bad, when there are places asking about 60-90 bucks to unlock it, but could have dealt with not having to call Tmoble every day to find all this out in the first month, so now a month in trying to get the code im on my way closer to unlocking it.. i wait my 60 more days with the proper limitations that they said to have the tablet unlock ( account for 60 days and $10 on account)......... when my 60 days was up i was calling right back to get the unlock code.......
This was my trouble for three day about 4 hours each day on the phone with T-mobile, T-mobile was saying that Dell has the Code, and Dell was saying T-mobile does, well we all know that T-mobile has it!! its a SIM Lock its there SIM wtf....... so so so mad......grrrrrr... days of this...... i called and called and called demanding the Code, Saying someone put it on there i want it off !!!!
If not your taking this Tablet back and im buying one from dell, they even came to a point trying to tell me that it cant be *unlock* that they dont have the software to unlock it, that i would have to buy a internal tablet, i was like wtf...... thats a bunch of BULL SH*T......
so i called again.......... most the responces back are threw emails saying something ( some kid of excuse ) on why they wont give you your unlock code...... so fillany getting Dell and T-mobile to do a conferance call and each of them saying they had the code to each other, and me causing one big azz stink.... saying they either taking the Tmobile tab back and sending a unlocked dell not stamped with the t-mobile logo, or im calling a Lawyer yes i say it..........Lawyer ;-p
and Bam
my unlock Code was sent in less then 24 hours in the 6th email with my code....... the 5 email before were some excuse why they woulnt give me my code......
if you have T-mobile i feel for you, they have the worst customer support ever.......
all but one Girl that i got, her name was Kris, she helped out alot in the end........
thank you bunches
Kris.........
so if you have account with them for 60 and its prepaid, you can get it unlocked
ive even GingerBroke (rooted it) with Gingerbreak.apk
and ive NVFlashed android 3.2 on to it as well, running 3G from T-mobile.... guess the 3.2 doesn't have 4G yet on the ROM but all works g..... rumor has it its Dells coming out with 3.2 update Oct.7th so we will see, im not getting my panties in a bunch though.....
runs great i love the 3.2 on it, it runs so much better
however i have Boost Mobile, and i threw my Boost SIM in it and it was for the unlock code, put that in it was good, it unlock, then i ran the code on the Sim threw the settings and it was good, got me into the PUK code which at the time i didnt have and it locked up my boost sim
but now i have the boost sim unlock and still nothing working on the tablet.......
soon to try out a rebel sim and see if that works or maybe even go with ATT gophone plan....... 50 buck unlimited..... and it will work on ATT
if anyone has any questions about the DELL STREAK 7 and needs some help hit me up i would be glade to share what i have learned in the past few months..........

I purchased multiple SIMs through T-Mobile (whiile trouble shooting). How can I find out if the last SIM is locked (or not)?
If I am willing to buy a new SIM from AT&T ($12) do I care if I have an unlock code?

StreakNuBee said:
I purchased multiple SIMs through T-Mobile (whiile trouble shooting). How can I find out if the last SIM is locked (or not)?
If I am willing to buy a new SIM from AT&T ($12) do I care if I have an unlock code?
Click to expand...
Click to collapse
Did you not read thr posts above? The.SIM is not locked the Streak is. Pay your money or call Dell and get a code.

cdzo72 said:
call Dell and get a code.
Click to expand...
Click to collapse
Is this a 'senior moment'? Call Dell? Didn't you red my post, I'm (sorrowfully) with T-Mobile.
I get it; the Streak is locked. I've inserted 3 T-Mobile SIMs and never been asked for an unlock code. (I'd ask where to put an unlock code, but I doubt the answer would something physically possible)

Your first question was about the sim itself and second question was about the device itself correct?
If you know for a fact your device is either unlocked or willing to accept that carrier, just pop the sim in and see what happens.
If it's unlocked it might work, but it depends on how the carrier sets up sims for tabs and phones (they make it intentionally complicated)
If the device accepts the sim but the sim is locked there's bound to be an input box somewhere to enter the PUK off the larger sim card it came from.
Noone really ever bothers with sim locking though as it's not really relevent/useful (to my knowledge), it's mainly device locking.
If the s7 is locked a tmo sim wouldnt prompt for an unlock code though as it's either locked to tmo or not locked at all.
If you need to unlock the device either ask tmo or dell like previously mentioned.

StreakNuBee said:
Is this a 'senior moment'? Call Dell? Didn't you red my post, I'm (sorrowfully) with T-Mobile.
I get it; the Streak is locked. I've inserted 3 T-Mobile SIMs and never been asked for an unlock code. (I'd ask where to put an unlock code, but I doubt the answer would something physically possible)
Click to expand...
Click to collapse
Well first of putting a T-Mobile SIM card in a T-Mobile device like the Streak7 will not cause the Unlock screen to come up , because it is a native SIM card ... To get the unlock window to come up you have to put in a foreign SIM card .. If this is a TMO S7 Most likely it is locked ...
---------- Post added at 01:05 AM ---------- Previous post was at 01:04 AM ----------
TheManii said:
Your first question was about the sim itself and second question was about the device itself correct?
If you know for a fact your device is either unlocked or willing to accept that carrier, just pop the sim in and see what happens.
If it's unlocked it might work, but it depends on how the carrier sets up sims for tabs and phones (they make it intentionally complicated)
If the device accepts the sim but the sim is locked there's bound to be an input box somewhere to enter the PUK off the larger sim card it came from.
Noone really ever bothers with sim locking though as it's not really relevent/useful (to my knowledge), it's mainly device locking.
If the s7 is locked a tmo sim wouldnt prompt for an unlock code though as it's either locked to tmo or not locked at all.
If you need to unlock the device either ask tmo or dell like previously mentioned.
Click to expand...
Click to collapse
Yeah , what he said ... did not see this post before I posted ...

If I want to root my 4G, does it matter if it's locked or unlocked? I am currently buying a month at a time, and plan to continue doing so for the near future at least. But want to make sure I don't do something that invalidates my month halfway through.
I presume if I were to root it would then be possible to delete the Dell Stage software? Any of the other add-ons I can get rid of - or perhaps more importantly ones I need to make sure to keep?

EwanG said:
If I want to root my 4G, does it matter if it's locked or unlocked? I am currently buying a month at a time, and plan to continue doing so for the near future at least. But want to make sure I don't do something that invalidates my month halfway through.
I presume if I were to root it would then be possible to delete the Dell Stage software? Any of the other add-ons I can get rid of - or perhaps more importantly ones I need to make sure to keep?
Click to expand...
Click to collapse
Does not matter, Locked or Unlocked , you can still root .... Sounds like what you want to do , you may investigate a custom ROM that has that stuff already removed ...

tcboo said:
Does not matter, Locked or Unlocked , you can still root .... Sounds like what you want to do , you may investigate a custom ROM that has that stuff already removed ...
Click to expand...
Click to collapse
Recommendations? Via PM if necessary

'ey forgive me I'm a noob.
Seriously, this is an old device and there's not one available freeware method of obtaining the lock-code? I have two of 'em, purchased to resell.
Both are tmobile devices right now, I'm wanting to unlock them for any AT&T sim card. I'm currently ordering chargers for them, so I'm not too clear on which ROM they're operating on currently, I just know they're locked to Tmobile because they guy who sold them to me.
Options I've seen are to use dell or tmobile support-neither will work this isn't a retail piece, it was purchased from ebay, ebay seller doesn't know the original owner, no clue where any of that info is.
I don't want to pay for the fee, kinda negates the purpose of my purchase.
I've unlocked other tmobile devices via ROM's, managed to get a select few on the proper networks with AT&T...
Is there any option available for these two tablets?
I'd prefer full functionality (3g 4g)but if the only available means are limited, then so be it.
Heck, is there a way for me to just find my own unlock code in the device once I manage to get the chargers?
I'm just surprised this is such an old device, there's not a simple/available free solution to this????
gimmie a compass, I already have a bit of a map... (My search results have all popped up with forums from last april or so, and an abundance of them to the point I don't have time to dedicate crawling through them all. :/)

Okay, I'm a total newbster / newbsterino and probably even suggesting something that is frowned upon.... maybe LOL, but here's what I was thinking...
There is currently a list of IMEI and unlock codes available but it's a very short list. Couldn't you "Temporarily and for testing purposes only" change your IMEI number on your DS7 to one on the list and use the code on the list to unlock, then rewrite your IMEI to your original one. Just a thought if that may work.

sim card error
i really appreciate your work helping and providing the android updates that dell wont even do.
i installed honey and it kept turning off.( i think i found the repair)
so
i upgraded to cm10.1 (and am very happy with it/ i don't want to go back)
the cm 10.1 isn't finding my sim card.
sim toolkit will not update or find the card (all the number about size are zero and when i insert and remove their is no "signal" that its noticed)
i will be happy if i have to revert to honey3.2 but i want to keep jellybean!
thank you for reading.

[Q] AT&T Carrier Unlock Process

I'm going to be travelling to Thailand from the US on Saturday and would like to know if anyone has been successful with calling AT&T and having them give you the carrier unlock code for the Vivid? I'm a long time AT&T wireless customer (since Cingular e.g. 2002ish) and not sure if that helps also?
I just want to be able to have access to data while in Thailand and won't be making any calls so was thinking I could just get a local prepaid sim card to get data the week I'm there. Make sense or is there something else I should do?
All thoughts are welcome!

You can get your Unlock code off of your ATT account. Login to ATT, mouse over "My ATT", then mouse over "Wiress", then click phone/device. The next page it pulls up will be info for your device. You will see a "Unblock Sim" link, click it and it will give you your unlock code and instructions.

Thanks for the info. But where do you enter the puk code. I type it in the dialer and it just dials a number.
* nevermind google does wonders. I need another company's sim to bring up the option.
Sent from my HTC PH39100 using xda premium

That wont allow you to use a different carrier's sim in your Vivid. Its just to unblock your sim if its been locked. To unlock your phone to use on a different carrier you either have to call AT&T or pay to have it done online.

Lutfen said:
You can get your Unlock code off of your ATT account. Login to ATT, mouse over "My ATT", then mouse over "Wiress", then click phone/device. The next page it pulls up will be info for your device. You will see a "Unblock Sim" link, click it and it will give you your unlock code and instructions.
Click to expand...
Click to collapse
I need the phone unlocked, not the sim card. I want to use a carrier in Thailand other than AT&T. I guess I'll suck it up and give AT&T a call to see if they're giving unlock codes for the Vivid yet.

Please post your results from the call. I would like to know if you have any success and what needs to be done.

As jayv81 found out through google, you need another company's sim in order to use the unlock code from ATT. Why is that because your phone is sim locked. Whatever sim you get in Thailand will not work until you go through the unlock process. This process should allow your phone to work in Thailand, verify with ATT though. I had an old Nokia 6230 from Cingular days that I used in Turkey with multiple carriers after I unlocked it using this process.

I called AT&T and they won't provide an unlock code because the phone is still "exclusive" to them. Think I may try one of the websites out there to see if they can generate an unlock code for me. Probably worth $5 or so to give it a shot.

This is probably the most reliable place to unlock it but its a bit more expensive. I went to the site and its on special for about $17 right now.
http://www.youtube.com/watch?v=K1Oa2yy_EGE&feature=youtube_gdata_player
Sent from my HTC PH39100 using xda premium

After a bit of digging around I have a few questions/suggestions -
1 - Did you buy the phone off contract, or with a new line or upgrade discount? If you bought the phone off contract at full price, you have some more pull.
2 - I saw a post on another forum where someone had this issue with previous devices, and the front line rep he spoke with assured him this couldn't be done, but then he asked to speak with Int'l Support, and they were able to do it for him in minutes
3 - Also suggested was to speak with a supervisor and request that a case be opened. Once a case is open with the Case Team, they're more likely to provide you with the unlock code
This is not from personal experience, just some suggestions I've found. As always in these situations, it's best to stay calm and collected, while being assertive at the same time. Screaming and yelling at helpless reps get us nowhere..

Just use ebay 5$ quick and essey most use swiftunlocks and are reliable

I just used this $4.00 service and it literally took 9 minutes for the order to be processed and the unlock code to be sent to me.
http://www.ebay.com/itm/UNLOCK-CODE-For-ATT-HTC-Vivid-Not-Found-IMEI-starting-35629804-/320850117920
They have an online process which is fully automated so it makes this a lot faster.
Oh ya, and the code worked fine with my AT&T VIVID. I have a German SIM card for my business travels and once I put it in my phone it asked for the unlock code. I punched it in and VOILA, it gave me a positive response and said it needed to reboot to complete the process. After the reboot the German SIM card was active in the phone.

Usually, you can unlock your phone six months after you bought your phone.
But I'm not very sure for them can let you go earlier or not. or do they have a temper code for you to unlock your phone.
you can try it, but if you have already bought it for six months, you can unlock it without any questions.

How to unlock SIM?

I'm in peculiar situation: I bought my T-mo S8 direct from Samsung, paid in full, so now whom do I go to unlock my SIM? People from Canada received unlock code together with copy of bill, but I can't find anything on mine, any suggestions? Of course I want to do it as painless as possible and I want to ask here before calling customer service and waste few hours.

pete4k said:
I'm in peculiar situation: I bought my T-mo S8 direct from Samsung, paid in full, so now whom do I go to unlock my SIM? People from Canada received unlock code together with copy of bill, but I can't find anything on mine, any suggestions? Of course I want to do it as painless as possible and I want to ask here before calling customer service and waste few hours.
Click to expand...
Click to collapse
I'm in the same boat as you
Sent from my SM-G950U using Tapatalk

pete4k said:
I'm in peculiar situation: I bought my T-mo S8 direct from Samsung, paid in full, so now whom do I go to unlock my SIM? People from Canada received unlock code together with copy of bill, but I can't find anything on mine, any suggestions? Of course I want to do it as painless as possible and I want to ask here before calling customer service and waste few hours.
Click to expand...
Click to collapse
I am in the same situation. From my understanding of past and present TMo devices, the account has to be in good standing (EIP/equipment paid off) AND your device needs to have 40 or 45 days (someone correct me) of continuous usage on TMo network before you can request the Device App unlock = carrier unlock.

So just wait until then
Sent from my SM-G950U using Tapatalk

As I suspected, I called Samsung to unlock my phone, they told me to call T-mo, called T-mo, they told me to call Samsung, wasted already 1 hour on this.

escabar said:
I am in the same situation. From my understanding of past and present TMo devices, the account has to be in good standing (EIP/equipment paid off) AND your device needs to have 40 or 45 days (someone correct me) of continuous usage on TMo network before you can request the Device App unlock = carrier unlock.
Click to expand...
Click to collapse
It's 40 days, that is I was told by CS. After that you use "Device unlock" app on your phone and choose permanent unlock.
Same techniques for S6 and S7 and it worked for me.

First of all I'm leaving on a trip in 20 days, second, the phone is paid in full now, not in 40, third I didn't buy it from T-mo so most likely they wont have any record of it. It's total BS and should be illegal, in Canada Samsung sends unlock code with the phone., but I guess here consumers have no protection. Last time I'm buying carrier phone. This whole locking of the phones is leftover from carrier subsidies and should not exist outside of those plans, if they still taking place. And a funny thing is I have no intention of leaving T-mo anyway and there are services to unlock phone for money. I remember some law about phone getting unlocked when paid I read about few years ago, but can't get any details now.

pete4k said:
First of all I'm leaving on a trip in 20 days, second, the phone is paid in full now, not in 40, third I didn't buy it from T-mo so most likely they wont have any record of it. It's total BS and should be illegal, in Canada Samsung sends unlock code with the phone., but I guess here consumers have no protection. Last time I'm buying carrier phone. This whole locking of the phones is leftover from carrier subsidies and should not exist outside of those plans, if they still taking place. And a funny thing is I have no intention of leaving T-mo anyway and there are services to unlock phone for money. I remember some law about phone getting unlocked when paid I read about few years ago, but can't get any details now.
Click to expand...
Click to collapse
That is T-Mobile branded phone, and that is their rules, sorry for that. What you can do, before going on the trip, on that app/ choose Temporary unlock, it's good for 30 days and you can have it up to 5 times in a year.

pete4k said:
First of all I'm leaving on a trip in 20 days, second, the phone is paid in full now, not in 40, third I didn't buy it from T-mo so most likely they wont have any record of it. It's total BS and should be illegal, in Canada Samsung sends unlock code with the phone., but I guess here consumers have no protection. Last time I'm buying carrier phone. This whole locking of the phones is leftover from carrier subsidies and should not exist outside of those plans, if they still taking place. And a funny thing is I have no intention of leaving T-mo anyway and there are services to unlock phone for money. I remember some law about phone getting unlocked when paid I read about few years ago, but can't get any details now.
Click to expand...
Click to collapse
You can call T-Mobile and let them know that you are travelling out of the country on ___ date and ask for an unlock code for a long time customer. It has worked for me in the past if you get the right rep.

mrbear01 said:
You can call T-Mobile and let them know that you are travelling out of the country on ___ date and ask for an unlock code for a long time customer. It has worked for me in the past if you get the right rep.
Click to expand...
Click to collapse
I have the same problem, I bought the phone from Samsung.com and there was no option to purchase an unlocked phone. I am traveling in two days for a few weeks and I called Tmobile several times trying to at least get a temporary unlock and even that cannot be done. They said it has to be on their network for 40 days. I even called Samsung and they said all the unlock codes are sent to Tmobile and only they can unlock it due to the stupid Device Unlock app. You cannot unlock it even if you have the code, only the app can unlock it. If I didn't like the S8 so much I would have switched to the iPhone 7. Absolutely ridiculous!!!

I still don't understand how T-mo will know the phone you purchased direct from Samsung is paid for and should not have SIM locked to begin with.

I have the same problem with my S8. Bough it directly from Samsung. I contacted Samsung and they told me that I need contact tmobile; contact tmobile and they told me that my phone does not show in their system as a tmobile phone because I did not buy it from them. I need my phone unlock so when I travel overseas I can use a local sime card. I don't want to wait until 40-45 days go able to unlock my phone and then not be able to return it to Samsung. There some unlock services charging $50.00 plus to unlock it. I don't want to expend more money, since this phone is already very expensive.

kindongo said:
I have the same problem with my S8. Bough it directly from Samsung. I contacted Samsung and they told me that I need contact tmobile; contact tmobile and they told me that my phone does not show in their system as a tmobile phone because I did not buy it from them. I need my phone unlock so when I travel overseas I can use a local sime card. I don't want to wait until 40-45 days go able to unlock my phone and then not be able to return it to Samsung. There some unlock services charging $50.00 plus to unlock it. I don't want to expend more money, since this phone is already very expensive.
Click to expand...
Click to collapse
It's not even about money, this should be illegal. This whole business of locking the SIM card is left over from contract subsidized phones and I could perfectly understand that phone belonged to phone company and you just leased it until end of contract. Now I praise T-mo for getting rid of this practice and changing whole industry, so now at least you know what are you paying for and how much. But now SIM locking shouldn't even happen anymore: if phone is stolen/unpaid for, blacklist IMEI and also you can unlock SIM for the fee, even if it is stolen, so what purpose this SIM locking serves? Canada gets unlock code with the phone.

Anybody had any luck getting the phone unlock.?I waited too long to return the phone, now I'm stuck with it.

http://www.cellunlocker.net/t-mobile-device-unlock-app.php
the service is expensive $130 dls for the unlock

kindongo said:
Anybody had any luck getting the phone unlock.?I waited too long to return the phone, now I'm stuck with it.
Click to expand...
Click to collapse
I was in the same boat as you. Went through T-Force on Twitter and seemed to have gotten a rep on the first go who understood the situation and submitted my IMEI number to the right place. Your IMEI number needs to be added to their "device distribution inventory system" and needs to be submitted to their highest level tech support, this allows the Device Unlock app think your phone came from T-mobile's inventory and will let the app unlock your phone.
There may be hope for everyone in the future, this one of the final responses I got from them:
"I am right there with you. It definitely makes things harder on both sides since the phone isn't technically bought from us, even though it is branded a T-Mobile phone and our system rejects any IMEI that didn't come from our inventory. None the less, we're all about giving you full access to what is yours. Teams are currently working on a process update that'll make things a lot more seamless, but in the meantime we've got this work around! I really appreciate you taking the time to reach out to us today!"
14 hours later I tried the Unlock Device app and requested the permanent unlock and was greeted with "Unlock Approved: Mobile Device is permanently unlocked"
Device is fully unlocked, tested with an AT&T SIM card and everything worked fine. After 2 reboots the Device Unlock app even disappeared from my phone. I'm so happy with how fast T-Mobile dealt with this. The more people that make a stink about this issue on social media hopefully T-Mobile will find a permanent fix for people buying a SIM locked at full price and have it easily unlocked under their standard procedure.

INGHUGO said:
http://www.cellunlocker.net/t-mobile-device-unlock-app.php
the service is expensive $130 dls for the unlock
Click to expand...
Click to collapse
Did this work for you and were you able to successfully unlock ?

no,unfortunately it couldn't be unlocked because cellunlock no longer have access to their server ,I had to have a contract and wait the 40 days that are the requirement so I can release it

I dont think anybody has now. nearly all the sites i checked unlocking tmobile does not seems to be available.

fragg3d said:
I was in the same boat as you. Went through T-Force on Twitter and seemed to have gotten a rep on the first go who understood the situation and submitted my IMEI number to the right place. Your IMEI number needs to be added to their "device distribution inventory system" and needs to be submitted to their highest level tech support, this allows the Device Unlock app think your phone came from T-mobile's inventory and will let the app unlock your phone.
There may be hope for everyone in the future, this one of the final responses I got from them:
"I am right there with you. It definitely makes things harder on both sides since the phone isn't technically bought from us, even though it is branded a T-Mobile phone and our system rejects any IMEI that didn't come from our inventory. None the less, we're all about giving you full access to what is yours. Teams are currently working on a process update that'll make things a lot more seamless, but in the meantime we've got this work around! I really appreciate you taking the time to reach out to us today!"
14 hours later I tried the Unlock Device app and requested the permanent unlock and was greeted with "Unlock Approved: Mobile Device is permanently unlocked"
Device is fully unlocked, tested with an AT&T SIM card and everything worked fine. After 2 reboots the Device Unlock app even disappeared from my phone. I'm so happy with how fast T-Mobile dealt with this. The more people that make a stink about this issue on social media hopefully T-Mobile will find a permanent fix for people buying a SIM locked at full price and have it easily unlocked under their standard procedure.
Click to expand...
Click to collapse
Thanks, I will try that

Galaxy S8/S8+ Device App unlock is now available....for $125

Hello
I found out about this maybe 3 days ago and posted it under S7 forums since I have GS7 but I think someone might benefit from this information around here.
At swiftunlocks.com, they can unlock your t-mobile S7/S7e or S8/S8+ but that price tag of $125.99 is ridiculously high IMHO so I'll wait the price to come down or I'll just resell my phone.
I am in no way associated with that website, just spreading the word since I have used their services for over many years and there was never a failure, at least in my case.
Hope this helps someone.
Cheers

If you use a 3rd party unlocking service for T-Mobile phones, you run the risk of getting relocked at any time, and you're **** out of luck (and that money). Once T-Mobile decides to run their occasional rescan, you'll be locked up again.
You're better off putting that $126 towards paying off your phone, and just having T-Mobile unlock it. Hell, I got mine from Samsung, and T-Mobile unlocked it within a few weeks. Just had to call and ask.

entropism said:
If you use a 3rd party unlocking service for T-Mobile phones, you run the risk of getting relocked at any time, and you're **** out of luck (and that money). Once T-Mobile decides to run their occasional rescan, you'll be locked up again.
You're better off putting that $126 towards paying off your phone, and just having T-Mobile unlock it. Hell, I got mine from Samsung, and T-Mobile unlocked it within a few weeks. Just had to call and ask.
Click to expand...
Click to collapse
The best one when u no bougth form ebay or other source.

entropism said:
If you use a 3rd party unlocking service for T-Mobile phones, you run the risk of getting relocked at any time, and you're **** out of luck (and that money). Once T-Mobile decides to run their occasional rescan, you'll be locked up again.
You're better off putting that $126 towards paying off your phone, and just having T-Mobile unlock it. Hell, I got mine from Samsung, and T-Mobile unlocked it within a few weeks. Just had to call and ask.
Click to expand...
Click to collapse
Although I agree with your reasoning, not many people can unlock devices through T-Mobile. I don't have their account and person I bought my device from is out of my reach. Phone is not blacklisted, it is fully paid and is bought on samsung.com. 3rd parties are my only choice, even TMO/T-Force representative directed me to them after refusing to help because I'm not their customer (and will never be).
I believe this is a permanent unlock, and it's better than nothing we used to have, but even if it's permanent, still, this is very, very expensive.
$126 for an unlock is just BS, especially when 99% of phones can be unlocked under $50

You can unlock 2 phones every 12 months at no charge directly from T-Mobile. If the carrier unlock app is not working, you probably bought the phone directly from Samsung like I did. Call T-Mobile, tell them you want to unlock because you're going out of the Country, they'll ask for the IMEI, submit unlock request to Samsung, retry the app in a week, done.

dylyxcore said:
You can unlock 2 phones every 12 months at no charge directly from T-Mobile. If the carrier unlock app is not working, you probably bought the phone directly from Samsung like I did. Call T-Mobile, tell them you want to unlock because you're going out of the Country, they'll ask for the IMEI, submit unlock request to Samsung, retry the app in a week, done.
Click to expand...
Click to collapse
did they ask you for a tmobile account? I have tried calling them but once I let them know I don't have a tmobile account they stop helping me. they have asked for it every single time I try (5 now).

Simaldonado89 said:
did they ask you for a tmobile account? I have tried calling them but once I let them know I don't have a tmobile account they stop helping me. they have asked for it every single time I try (5 now).
Click to expand...
Click to collapse
i think you need to be one of their customers, because when i talked to T-Force on FB, they ask me verify my phone number. well, I found one listing on ebay for $160. But might as well sell your phone. And get different carrier like ATT, the unlock process is much easier/cheaper.

baophucdinh31 said:
i think you need to be one of their customers, because when i talked to T-Force on FB, they ask me verify my phone number. well, I found one listing on ebay for $160. But might as well sell your phone. And get different carrier like ATT, the unlock process is much easier/cheaper.
Click to expand...
Click to collapse
This is correct, the T-Force rep on twitter sent me a link to log into and verify my active account status on my.t-mobile.com.

Well...the Metro PCS unlock app services are falling in price so hopefully the T-mobile services will follow suit? Oh and I totally tried converting my T-mobile S8 to a Metroc PCS one but the Metro device unlock app could not connect to the server so sadly the T-mobile device unlock app on a T-mobile firmware is still the only option =(

beserker15 said:
Well...the Metro PCS unlock app services are falling in price so hopefully the T-mobile services will follow suit? Oh and I totally tried converting my T-mobile S8 to a Metroc PCS one but the Metro device unlock app could not connect to the server so sadly the T-mobile device unlock app on a T-mobile firmware is still the only option =(
Click to expand...
Click to collapse
I dont get it. Metro PCS and Tmobile is pretty much a same company. Yet, there is a huge price gap between them @@