"Messages" wouldn't run - P3600 Software Upgrading

Hello,
incredible but true, on my P3600 "Messages" would not run any more.
I cannot access the whole Messages software (inbox, draft,...): no sign of life clicking on the icon (the envelope), neither from Start->Programs->Messages nor from SPB Phone Suite.
Calendar and Notes in Pocket Outlook continue working well.
So now I cannot access to email nor SMS.
When I send an SMS from another mobile to my P3600, I see the P3600 screen becoming active (only the brightness) but no notify message appears. It seems that the Messages software doesn't load in memory any more even if I click the "tmail.exe" file in file Explorer
I am using WM5 (with official ROM) and in last days I have upgraded Pocket Plus to 4.0.1; I also use other SPB software as Phone Suite (1.1.1), Weather, ...
Unfortunately there are no changes removing Pocket Plus
Anyone faced a problem like this?
Thank you

Are you storing attachments on the miniSD?

Yes
the SD (Sandisk 2GB) seems to work
do you know how to modify the settings? I couldn't reach them because they're in Messages.
thank you

I'm not sure if that's the cause of your problem, but my Mail directory got corrupted once and messaging refused to start, like it happens to you. Try to rename the directory to Mail_ so that messaging recreates the dir again. You can change the attachment storage location on the messaging options.

thank you Apoc,
anyway yesterday evening I made an hard reset. I have tried to install a backup but the problem arose again so I decided to re-install all without backup.
I take your advice for the next time...because re-installing all I had on my P3600 there is a chance to face the same problem soon
thank you, really

I have same problom...
Please help

fruss said:
Hello,
incredible but true, on my P3600 "Messages" would not run any more.
I cannot access the whole Messages software (inbox, draft,...): no sign of life clicking on the icon (the envelope), neither from Start->Programs->Messages nor from SPB Phone Suite.
Calendar and Notes in Pocket Outlook continue working well.
So now I cannot access to email nor SMS.
When I send an SMS from another mobile to my P3600, I see the P3600 screen becoming active (only the brightness) but no notify message appears. It seems that the Messages software doesn't load in memory any more even if I click the "tmail.exe" file in file Explorer
I am using WM5 (with official ROM) and in last days I have upgraded Pocket Plus to 4.0.1; I also use other SPB software as Phone Suite (1.1.1), Weather, ...
Unfortunately there are no changes removing Pocket Plus
Anyone faced a problem like this?
Thank you
Click to expand...
Click to collapse
Did you try to run mailaccountrepair? You can download here http://forum.xda-developers.com/showthread.php?t=328467&page=2

Apoc said:
I'm not sure if that's the cause of your problem, but my Mail directory got corrupted once and messaging refused to start, like it happens to you. Try to rename the directory to Mail_ so that messaging recreates the dir again.
Click to expand...
Click to collapse
This worked for me. Thanks!!

Did you store the messages' attachment on SD?
if you haven't fix the problem with mailaccountrepair, you could try formatting the miniSD (first copy all the files on your PC).
I have read this advise on another forum
It seems that it could be a problem of corruption of the attachment stored on SD.

Apoc said:
I'm not sure if that's the cause of your problem, but my Mail directory got corrupted once and messaging refused to start, like it happens to you. Try to rename the directory to Mail_ so that messaging recreates the dir again. You can change the attachment storage location on the messaging options.
Click to expand...
Click to collapse
Where I can find directory?
fruss said:
Did you store the messages' attachment on SD?
if you haven't fix the problem with mailaccountrepair, you could try formatting the miniSD (first copy all the files on your PC).
I have read this advise on another forum
It seems that it could be a problem of corruption of the attachment stored on SD.
Click to expand...
Click to collapse
I cann't access to massages anymore... How I can change the setting??

hi25man said:
Where I can find directory?
I cann't access to massages anymore... How I can change the setting??
Click to expand...
Click to collapse
I try to make a list of action from the Apoc's advice:
1. Using file explorer, rename the directory (probably on your SD) where Messages store the attachments (from "Mail..." to another name)
2. soft-reset
3. try to access Messages again (the envelope icon in Programs)
4. if Massages opens, it will create a new directory named "Mail..." in which the attachments will be stored, but you will not have the old attachments in Messages
Then you could try to copy the files that are the dir you have renamed to the dir that Messages has just created
if Messages doesn't open, try mailaccountrepair (as written by emay) or hard-reset (as I did)

Related

Backup SMS messages

Hi All,
I am considering upgrade from 1.6.7.1 to 2.16.9.101. The only think that still hold me is backup of my sms messages.
My question is - Is there are way to back up sms messages without any backup SW (e.g. spbBack etc.)?
I know from Outlook that it holds all its mails in single file, which I can just copy to DVD and after fresh install import. I suspect that it should be the case with Pocket Outlook as well. And as long as SMS are part of Pockect Outlook, they should be kept in the same file. Where is that file and can I replace it after new ROM installation?
Thanks in advance
helo there, brother.. am here with a solution for ur problem and yet, another question aswel..
u can use jeyo mobile companion 1.1 to backup all ur sms's.. i use this to backup my sms if i hardreset my fone or reflash my rom.. really useful software.. hope this helps..
now heres my question, jeyo mobile companion doesnt allow me to back up sms's in folders, ie, i have a specific folder in my inbox for the sms my girlfriend sends me.. but wen i do the backup with jeyo mobile companion, it does not backup the msgs in the folder.. i'l hav to move the msgs to the inbox folder b4 i backup and after i restore them, i hav to move them bak to folders.. so i wud like to kno an application that would backup sms and folders as well.. thanx in advance
Well,
Your proposal is solution, however not exactly into the direction I am looking for... jeyo usage means that I have to use third party SW to backup my SMS messages and restore them afterwards.
So let me repeat what I want to do:
1. Take from my PPC file where all my SMS are stored (using file explorer and Active Sync);
2. Save this file to my laptop;
3. Flash ROM;
4. Replace new, empty file created by fresh Pocket Outlook on PPC with mine.
If somebody can tell me how to perform that sequence it will be really appreciated,
Thanks in advance
I guess they are in the root of the mobile device.. one of those .vol files maybe? You could try these files. (After you've secured your sms-messages with a third-party program of course - as a temporary solution)
Yes, I thought the same. Unfortunately I am not able to copy any of those files (cemail for instance). I have got the message "Cannot copy "cemail". There has been sharing violation. The source or destination file may be in use."
I suspect that this file is already locked by some system applications running. Any ideas are welcomed,
Regards
angel1st said:
Yes, I thought the same. Unfortunately I am not able to copy any of those files (cemail for instance). I have got the message "Cannot copy "cemail". There has been sharing violation. The source or destination file may be in use."
Click to expand...
Click to collapse
I have the same problem. angel1st, how did you manage to get around this problem?
regards...
angel1st said:
Hi All,
I am considering upgrade from 1.6.7.1 to 2.16.9.101. The only think that still hold me is backup of my sms messages.
My question is - Is there are way to back up sms messages without any backup SW (e.g. spbBack etc.)?
I know from Outlook that it holds all its mails in single file, which I can just copy to DVD and after fresh install import. I suspect that it should be the case with Pocket Outlook as well. And as long as SMS are part of Pockect Outlook, they should be kept in the same file. Where is that file and can I replace it after new ROM installation?
Thanks in advance
Click to expand...
Click to collapse
With spb backup you can backup only your contacts, E-mail and SMS messages if you want to, works great. I have mine backing these up every night in case of crash.
I found if you use the file explorer in the mda to copy everything to a mini sd card you overcome the "sharing violation" error.

Sprite backup

I am trying to use Sprite to backup my Tilt but it requires a restart. When it restarts, the device is locked because I have Good installed and Good requires a password. When I enter the password Sprite does not do the backup. Any ideas? Thanks
Back up the shortcut for Good that is in the start up folder, then delete it from the start up folder. Do your backup then copy paste the shortcut for Good back into place.
aadadams said:
Back up the shortcut for Good that is in the start up folder, then delete it from the start up folder. Do your backup then copy paste the shortcut for Good back into place.
Click to expand...
Click to collapse
Thank you. It won't let me delete the file because it says it is in use. It's not showing as an active program so it must be running in the background. Any ideas how to stop it?
Thanks.
I also had some Sprite backup issues. After upgrading to their version 6.1, the problems went away.
matt sb said:
Thank you. It won't let me delete the file because it says it is in use. It's not showing as an active program so it must be running in the background. Any ideas how to stop it?
Thanks.
Click to expand...
Click to collapse
You should have no problem deleting or moving a shortcut as it is only a link and not a running program.
Are you sure you are in 'Windows' 'Startup' and not somewhere else?
Try copying and pasting it using File Explorer on the PC through Activesync connection.
backup problems
I also have problems after restoring my backup. Under my start menu, office mobile was added and can not be removed. Another windows media was also added in programs. Please help.

All PIM info deleted after Syncing

Hi guys,
Can you help me?
I synced my T-mobile Vario 3 for the very first time with Outlook 2003 on Windows XP. Done the usual install and plugged in device. The sync wizard appeared and ticked all PIM info contacts calendar ect ect - it stated that all was synced and connected. Went into outlook and no info was there. Disconnected and checked the partnership on the phone and noticed only files were ticked as an option to sync. Re-plugged the device into the PC and said syncing and it wiped my device of all my contacts and calendar entries. Its like the partnership removed options from the phone partnership after first contact was made and when I disconnected contacts and calendar became unticked in the options and second connection deleted them off the device. I see this happening with WM6 devices, this is happening quite regular on my friends MDA touch plus. Any ideas on this guys?
hmm did u do a pimbackup on ur phone before syncing? cuz if u did u can always restore it back to ur phone...and outlook shouldnt delete any contacts...play around with the settings
The settings on activesync are defaulted to put whatever you have on your computer onto the device.
I use Vista so its a little different, but you need to go into settings and make sure you have activecsync to replace items on the computer and not on the device.
Response
Thing is there wasnt anything on the PC to begin with, its like the partnership that was set on the wizard didnt take because when I disconnected the device and checked the partnership on the device after I lost everything Contacts and Calender and tasks changed from ticked to unticked on its own. So when I reconnected it wiped the details off the device because they were unticked as this is what happens if you untick an option in the partnership and re-sync. However i never unticked these, it happened on its own, decided to replicate and it happened again tonight.
Always backup "pim.vol" before doing anything!
herrlip2000 said:
Thing is there wasnt anything on the PC to begin with, its like the partnership that was set on the wizard didnt take because when I disconnected the device and checked the partnership on the device after I lost everything Contacts and Calender and tasks changed from ticked to unticked on its own. So when I reconnected it wiped the details off the device because they were unticked as this is what happens if you untick an option in the partnership and re-sync. However i never unticked these, it happened on its own, decided to replicate and it happened again tonight.
Click to expand...
Click to collapse
And that is why I never use outlook!
Next time, before experimenting with anything make sure you copy the "pim.vol" file located in the root directory of your device, that is the file that contains all your contact and calendar info!
Then if something like this happends again you can just copy the file back to the device and do a soft reset, and all your contacts and calendar info will be back!
Also the file is only about 3 to 400 kb so it is really no sweat to copy!
Response
Thing is there wasnt anything on the PC to begin with, its like the partnership that was set on the wizard didnt take because when I disconnected the device and checked the partnership on the device after I lost everything Contacts and Calender and tasks changed from ticked to unticked on its own. So when I reconnected it wiped the details off the device because they were unticked as this is what happens if you untick an option in the partnership and re-sync. However i never unticked these, it happened on its own, decided to replicate and it happened again tonight.
branko.savic said:
And that is why I never use outlook!
Next time, before experimenting with anything make sure you copy the "pim.vol" file located in the root directory of your device, that is the file that contains all your contact and calendar info!
Then if something like this happends again you can just copy the file back to the device and do a soft reset, and all your contacts and calendar info will be back!
Also the file is only about 3 to 400 kb so it is really no sweat to copy!
Click to expand...
Click to collapse
Thats a great idea - I didnt think of that - are tasks part of this file also? One other thing - Do I copy the pim.vol file onto the PC or put it somewhere else on the device such as documents folder on the MDA?
herrlip2000 said:
Thats a great idea - I didnt think of that - are tasks part of this file also? One other thing - Do I copy the pim.vol file onto the PC or put it somewhere else on the device such as documents folder on the MDA?
Click to expand...
Click to collapse
I am not sure if the tasks are a part of that file, have to test that first
To be sure I would recomend you to save at least one copy of the "pim.vol" file to your PC, that way if something should happend to your device you still have it!
Also, you can copy the file to other wm5 and wm6 devices and get all your contacts to that device too!
It is a much quicker way of transfering contacts to othe devices then to copy one contact at time! And all your contact pictures is imbeded in the "pim.vol" file, so you will still have the contact pics without having to copy the pics too!
Response
Mmmmm... Just tried that - Went to Start>File Explorer>My device seen a file called pim without a file ext around 648k it allowed me to copy it to my documents on the device - then tried to replace it after deleting all contacts off for an experiment and got the following error when trying to copy the pim file back to where it was. Cannot copy pim access is denied - Be certain that there is enough free storage memory, that the destination is not write protected or not in use.
Any ideas?
Cheers
herrlip2000 said:
Mmmmm... Just tried that - Went to Start>File Explorer>My device seen a file called pim without a file ext around 648k it allowed me to copy it to my documents on the device - then tried to replace it after deleting all contacts off for an experiment and got the following error when trying to copy the pim file back to where it was. Cannot copy pim access is denied - Be certain that there is enough free storage memory, that the destination is not write protected or not in use.
Any ideas?
Cheers
Click to expand...
Click to collapse
Oh yes, that will happend becouse windows is using the file!
What you need to do is to simply rename the "pim" file to something else, let´s say "pim1" then you can try it again!
Remember that you have to reboot your device before you can see the contacts again!
Response
Is there anyway I can transfer that file to my PC so I can hard reset the device and then transfer it back to the PC or is my only option is to copy it to the memory card for safekeeping so I can wipe the device and then restore the file?
herrlip2000 said:
Is there anyway I can transfer that file to my PC so I can hard reset the device and then transfer it back to the PC or is my only option is to copy it to the memory card for safekeeping so I can wipe the device and then restore the file?
Click to expand...
Click to collapse
As I mentioned before you can copy the "pim.vol" file to your pc, then you will be able to restore it if you have to format your device and even copy to another device so you can have your contacts there too!
Also "pim.vol" holds all your contact pics, so you dont have to take new pics again or even copy the pics if you only use them as contact pics!
You can copy the file using activesync or if you have a card reader you can copy the file to your memory card and to the pc from there!
Hope this helps!
Response
Thank-you guys for all your responses - you've all been very helpful

What the -? Unnamed unremovable contacts?

Hi everyone,
help me! I see something very strange that I've never seen before. I go into my contacts and there are 5 contacts there called "Unnamed" and there's a sim card icon next to them with a lock. I can't delete them, I can't do anything! What are those? There's nothing in the sim manager. Oh and I'm using the original wm6.1 rom with an at&t sim.
Thanks!
help meeh
anyone? pleeeeeeeeeeeeeeease?
try deleting from another phone?
Do they appear in Outlook when synced to your PC? If so, can you delete them there? If not ChumleyEX's idea sounds like the best course of action...
I had a similar thing happening on an iPod, corrupted songs which can't be deleted
strange
thanks for your replies! i tried to put my sim into another phone and there were no unnamed contacts there. i don't have outlook (ew, i don't like to use it), so i can't look there. i dunno what are those.. agh
Anyone?? I have the same issue and nothing works... Happened when switched to Aserg ROM and then was frequently switching between SIM cards from different countries..
right,
yeah it happened to me when switching between sim cards from different countries too!
does someone know how to delete Outlook databases?
I have old crap there, spb Diary was able to show me a email account folder which doesnt exist anymore for months! All uneccessary data is still stored in \*.VOL files(
solved it by trick I already used before:
1. backup contacts etc
2. rename \pim.vol to \pim.vol1
3. reset
4. delete \pim.vol1
-> Contacts is empty, <Unnamed> entries are gone
doggydog2 said:
solved it by trick I already used before:
1. backup contacts etc
2. rename \pim.vol to \pim.vol1
3. reset
4. delete \pim.vol1
-> Contacts is empty, <Unnamed> entries are gone
Click to expand...
Click to collapse
awesome! thanks, that did it for me too. strange bug or whatever though
this is making me nuts. i have them again. i just switched my sim cards and tadaa.. now i can backup restore again.. is there any way to stop it?
I have the same problem. They showed up after upgrading to WM 6.1 and I can't get them to go away.
I have unnamed contacts on my phone but am a bit confused by what to do to get rid of them
1. backup contacts etc
2. rename \pim.vol to \pim.vol1
3. reset
4. delete \pim.vol1
-> Contacts is empty, <Unnamed> entries are gone
Can anyone please tell me where I am supposed to rename pim.vol? Do I do that on the phone and if so, where do I find it? If I do it on the computer can you please let me know where I locate this \pim thingy
yup, I'm a newbie
pinkdiamonds said:
Can anyone please tell me where I am supposed to rename pim.vol?
Click to expand...
Click to collapse
You can rename it on the phone...use your file explorer and go to "My Device" scroll down till you see a file called pim...rename that...
use PIM backup to backup your contacts, messages etc...
Ever used your SIM in another kind of phone ie Nokia?
Pal of mine had similar problem and it was due to his Nokia saving contacts to the SIM with group info added that is not compatible to other brands (non-standard).
Farsquidge said:
Ever used your SIM in another kind of phone ie Nokia?
Pal of mine had similar problem and it was due to his Nokia saving contacts to the SIM with group info added that is not compatible to other brands (non-standard).
Click to expand...
Click to collapse
yes, but all i do is that i remove my at&t sim, put in a t-mobile sim (for checking sms and stuff) and then put back the at&t again. then it shows up. with other phones (can't try other pda) there are no "unnamed" contacts.
doggydog2 said:
solved it by trick I already used before:
1. backup contacts etc
2. rename \pim.vol to \pim.vol1
3. reset
4. delete \pim.vol1
-> Contacts is empty, <Unnamed> entries are gone
Click to expand...
Click to collapse
It works for me, thanks a lot.
Just by following there steps and there, after a reload from a pim backup file the unnamed disappeard.
doggydog2 said:
solved it by trick I already used before:
1. backup contacts etc
2. rename \pim.vol to \pim.vol1
3. reset
4. delete \pim.vol1
-> Contacts is empty, <Unnamed> entries are gone
Click to expand...
Click to collapse
This trick had worked for me too.
It actually deleted all SIM card contact that had been stored into the phone (device). The \pim.vol is in the root folder of the device. When you renamed it to \pim.vol1 and reset the phone, the phone will automatically create a new \pim.vol which is empty and therefore you are able to delete the \pim.vol1. It is impossible to delete the initial \pim.vol, so doggydog2 actually rename the file and ask the device to recreate another pim.vol.
Thanks a lot, doggydog2!
What if i backup contacts with "Unnamed" as well and after reset and deletion of file reimport backup file? Will i get "Unnamed" contacts again?
Check this out: milospjanic.blogspot.com/2012/07/how-to-get-rid-of-unnamed-contacts-in dot html

Can not delete/ rename files through explore or on device. Unable to synchronize.

Heres a strange one.....
Just recently tried to sync my MDA Compact 4 and got the following error message:
"Synchronization cannot be completed successfully. Reconnect your device and try again. If the problem persists, see the Microsoft ActiveSync Troubleshooter in Microsoft ActiveSync Help on your desktop computer."
On investigating further, i tried the following suggestions:
- Turned off all firewalls
- Removed partnership between phone and pc (on both the phone and pc)
- Unchecked "Enable advanced network functionality" in USB to PC settings on the phone
- Reinstalled Activesync 4.5 (and also a tried a repair)
- Different USB cable and USB port (not using a USB hub)
- Several soft reboots
and finally tried a different PC just to see if i could get a guest partnership! Guess what? Same error message.
I am, however, able to explore the phone with activesync but only explore. I cant change file names, add files or delete.
On even further investigation, i've now also discovered that i cant delete/ rename files on the phone itself (using file explorer on either the device or internal storage). When i do, i get the following message:
"Cannot remove/ rename etc: Access is denied.
Be certain that the folder/file is not write-protected and is not currently in use"
(Even creating a new folder and then immediately trying to delete it gives the same error)
If i connect the phone to the PC as a disk drive though, i am able to delete files just fine. Add new files, rename them etc....without any problems.
This leads me to believe that the problem is with Windows Mobile!?!
Has anyone else experienced the same/ similar problem and figured out how to fix it? (Other than perform a HARD reset/ Clearing the storage)
Any help would be greatly appreciated.
Thanks
UPDATE:
I found this on the Microsoft help forum.
Although it hasnt fixed my problem, it might help someone else who is having the same problem.
1) soft reset device
2) Start / Office Mobile / Word
3) Create a new document (click on New)
4) type some text (just plain text - no formatting - it was 'plain text document') just a few characters
5) File / Save As...
6) I have selected type 'Plain Text'
7) It asked me whether I want to save it at 'Word document instead' - I clicked No.
8) I have powered off the device and did soft reset
9) Start file explorer, find the file (it was in My Device / My Documents), click on it - it opens Word again.
10) Add some formatting (I have selected part of text and changed font to bold)
11) Close Word - it asked whether to save it in Word format - this time I said Yes
12) Power-off the device and press soft reset again
Also, i noticed that i am able to modify any DOCX or TXT file within Mobile Word (and even delete them) just not from File explorer on the device or Explore within ActiveSync.
Can anyone help???
Same problem with different model
sh00ter said:
Heres a strange one.....
Has anyone else experienced the same/ similar problem and figured out how to fix it? (Other than perform a HARD reset/ Clearing the storage)
Click to expand...
Click to collapse
You're not alone. I have HTC Touch Pro (ie. Raphael) with exactly the same problem and I've also already tried that "Word-solution" several times without any help. However I can synchronize with my exchance server via 3G. I can also add/remove/rename files if I use some of the Office mobile applications, but not with file explorer.
Getting sooooo frustrated, but still not willing to do the hard reset.
Do both of you by any chance have Fsecure Mobile installed? Just trying to narrow the cause for the problem.
Same Problem Here
I have a T-Mobile Wing and I'm having the exact same problem. Anyone figure out whats up yet? It's so strange that I can delete/remove files and folders through active sync, but I can't through the device file explorer. I have also tried creating a folder with the file explorer, but then I cant delete, move or rename it.
Here's something that might work for you, http://www.24hsoftware.com/How-To/this-device-is-restricted-from-downloading-this-file-type.html
Unfortunately it hasn't work on any devices that I've seen but then again, I'm still thinking that F-secure mobile is causing the problems in our devices. F-secure has confirmed that they have heard about the problem and are investigating it.
This is very interesting as in the past 24 hours my Xperia X1 has started to do the same, I can create files ok but am unable to remove/copy files.
I am using f-secure mobile security, so it would seem there is an issue there. I'll fire an email to them to get myself on a fix list when it comes out if that's the problem!!
Any news on this issue?
I am using a trial version of F-secure mobile (on my SE Xperia, a sort of HTC ). Now, out of the blue I am experiencing similar problems:
- not able to connect to pc via Active Sync
- not able to delete/rename/copy files on both internal as external memory
- programlist appears empty
Did anyone try to remove F-secure to solve the problem?
Thanks.
I just got a reply from F-secure. They have identified the problem and are expecting to release a new version of the client within next two weeks.
Hopefully that's the end of this...
Meiz- said:
I just got a reply from F-secure. They have identified the problem and are expecting to release a new version of the client within next two weeks.
Hopefully that's the end of this...
Click to expand...
Click to collapse
Updated client was published on last friday.
I am experiencing a very similar problem on my HTC HD2 with wm6.5. If I connect the phone as USB mass storage i can copy files as much as I want to on the SD card, however when I disconnect the cable after copying WM6.5 cant read the folder sometimes.
Othertimes when I connect the phone as Activesync and start to copy some files, it stops half way through, sayign "access is denied". if that happens I cant transfer any files anymore, it will always give same error until some time passes, few disconnections, restarts, no consistency, no definite workaround. The strange is when it gets into this "access is denied" mode I can still browse the device (storage card) and create and delete folders. very-very frustrating.... did a few soft and hard resets, reinstalled activesync couple of times, still no joy...and i dont have any FW app on my device...
thanks.

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