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Guys,
When I got my P3600 some weeks ago I didn't experience any problems with problems with calls dropping. But ever since I've upgraded to WM6 I am experiencing this problem... the calls drop at random, sometimes I can talk for hours without any disconnect, and sometimes the call drops and I cannot even call the person back... And even after downgrading to the shipped rom, I still have this problem... That made me wonder if maybe I have had problem when I got the device but at that point I was just lucky not to have calls dropping.
Yesterday was the last time a call dropped on me. I couldn't call the person back, the phone didn't establish a new connection. When I finally got the person back on the phone (2 minutes later) he/she said that the whole time she thought I was driving through a tunnel and that I would reconnect because... I stayed connected at the other phone... After 2 minutes, she said, the connection was finally broken and that's when I was able to call again.
So sounds to me that windows mobile disconnects me and that the operators network still keeps my number connected.
Well, needless to say, I want to fix this issue. I have a 3G Vodafone NL subscription but I read that 3G could be the cause of my issue. so I've just disabled 3G. Now I'm just running on GPRS... Which isn't how I want it to stay. Any ideas, same experience/ pointers how to solve this?
Thnx. Arend
Reply from HTC
This is the reply I got from HTC:
Try to remove it off 3G go to settings / phone / band - then select GSM from the top drop down menu.
Should now reset.
If it comes up with an error, turn on flight mode then do the above again.
Click to expand...
Click to collapse
So based on this reply it seems that 3G might be causing my issue.
I replied to HTC:
I have followed your instructions but now I can only use gprs... but I have a 3G subscription with my provider. So even if this workaround works, it's not to my satisfaction.
Pls advice.
Click to expand...
Click to collapse
I'll post their reply.
Further, if someone has more info on the subject please let me know.
Same problem here...
No issues before upgrading to WM6. Sometimes the call drops out after a few minutes, sometimes a few seconds, and sometimes already after a few rings. The other day I had to make a call 5 or 6 times to finish the conversation - very annoying...
I'm running the first official Australian WM6 release for Dopod/HTC, i.e. the one that got pulled off the web for a while. Possibly going to the newer release of the ROM update solves the problem? Even though I think both versions run on the same radio ROM.
I've used the same rom as you to upgrade to WM6. But in my case, even when downgrading to the shipped rom, I still had calls dropping. And like you, sometimes after minutes, seconds etc.
Still having no drops since I have turned 3G off. But I just wanted to look something up on the internet... took minutes to get the info on my screen with GRPS, so it's not much like a solution.
This is the reply of HTC:
Dear sir,
Regarding your situation with the device , I would suggest you, to? resolve your issue with the network coverage ,to practice a hard reset on your mobile with the following step:
START -> Setting->System->CLEAR STORAGE and follow the procedure, if you have already done this manipulation , I would direct you? to this service and check the right number on this area with your network ush the green button to call->then go to menu-> option ->Services->select the on the following list ->Voice mail etc-> and then get setting -> and check that the number is right with your network provider.
Click to expand...
Click to collapse
Needless to say, but I'll say it anyway, I have performed hard resets... indeed, multiple
The second action they adviced, sounded a bit strange to me. But when I retrieved the settings I saw that there was no number filled in for voicemail. So I've entered 1233 (Vodafone NL voicemailnumber).
So maybe the last action has nothing to do with my issue, but who knows.
So now I am running again on 3G. I'll keep y'all posted.
Just checked it on my device and there is already an entry under voice mail. So I severly doubt that it has anything to do with the voice mail settings, too.
No, I guess you are right.
Further, since I am running 3G my signal I noticed my signal is weaker then running GPRS-only. My calls have not dropped since but I do get complaints that people sometimes cannot hear what I say because my line goes dead, and a moment later it's back again.
I've got another reply from HTC:
---
If a hard reset didn't solve the problem and the problem only occurs when switching to 3G, than this can be caused by the following;
1. Problem with the device.
2. Problem with the network, ???
I would suggest to test your SIM in another HTC device with 3G and see what happens. If it happens again than it is a? problem with the network. If it works with that 3G device than it could be a faulty device. The experience is that it is related to the 3G network himself. If it is a network issue, than you can ask them to deactivate the 3G/HSDPA.
We can't find this out for you in the UK, you need to see if you could determine the problem yourself.
---
Thus the support of HTC.
So now I have written an email to vodafone. I'll keep you posted.
Same problem !
Try to flash your device with ROM_Radio 1.41.00.11,
Friendly
Barichon said:
Same problem !
Try to flash your device with ROM_Radio 1.41.00.11,
Friendly
Click to expand...
Click to collapse
Ok... but I'm somewhat confused... are you experiencing the same problem with 1.41.00.11? Or did you solve the problem by flashing to 1.41.00.11?
2----> solve by reflashing with 1.41.00.11
Ok, I've upgraded to 1.41.00.11.
So far, I've experienced no calls dropping on me.
Nevertheless, I've also made a phonecall to Vodafone explaining the issue. They acknowlegde the issue... SAY WHAT?!! Yes... they acknowledge the issue and recommend turning the device to GRPS only. WHAT?!!.. Chill, they can at least try that, who knows, maybe I would have said yes.
So, I explained GPRS only is not an option since it is a tiny bit slower then what I am paying for.
They've put the call through to their 2nd line and keep me informed. So as soon as I hear something I will get back to you.
ps. What I found very great is that they did not cut it off with "Ow, you are using the HTC P3600... I'm sorry, we do not support that device." Vodafone NL, keep up this great level of support!
Ok, so far I've heard nothing from Vodafone. And so far I have had one call that dropped. So although that is a huge improvement, it still sucks.
So... now what? The way I see it:
1. I want to have fast internet on my PDA (3G), so only GPRS is not an option
2. There are problems with the 3G network which make calls drop every now and then
3. Vodafone isn't going to fix this in a short period of time.
So the question is: what is more import to me: 3G or a reliable phone connections?
The answer is: reliable phone connection.
So I will switch my network to GSM instead of auto and when
I really need fast internet I will switch to 3G.
Case closed... well, not really... but still, case closed.
Hi
I think is not the operator problem and could be the phone problem, I am using the D810 in Singapore with Starhub and have the same problem with drop calls once I use 3G network. If I switch to GSM only than is perfect no drop calls and calls quality improve also.
So sad having a 3.5G phone and can't use 3.5G service
Could be, but HTC and Vodafone confirmed me that it has to do with the 3G network. And I do not want to know the technical details about all that so I'll leave it at that.
Had my O2 Steller (rebranded kaiser) with the original ROM for about a month and I cant believe it but i think its turned into a brick.
The problem I have is even though it gets a full signal I cannot send or recieve calls, texts or transmit any data. When the fault happens during a call I have the phone looking like it is connecting with the dialler but immediately ends the call.
I had initially thought it was maybe a bit of software causing the prob so removed any software I had installed , (HTC home Skype and google maps) this had no effect. Tried another sim card in case mine was faulty, still no effect.
Spoke to a mate who suggested that I try a hard reset and this seemed to give me a solution with it working for a day but today it started to go faulty again.
Anyone else had any similar issues similar?
Really peaved as O2 cannot get me a new Kaiser for some time as they initially said they were no longer available, then said they were out of stock but had no idea when they would get stock back in. Tried to palm me off with lower spec phones.
Main concern is getting my kaiser working again, so any help with this would be great.
id try a hard reset once more.. if that fails, call your service provider. they might be the cause of the problem
not techinally a brick since you can turn it off and on and see some functions... I might recommend completely flashing the rom... that might solve the problem if it is indeed a software problem
So I fanally got my Kaiser yesterday And It kicks @$$ XD
I live in Mexico, So it is an unlocked unit, and it recognized my local cel network as soon as I turned it on with the local carrier's sim (telcel).
One problem though: I can receive calls, but not make them... after dialing, I get the call dropped about 5 seconds later without tone that says "Call Ended" with time 00:00.
Anyway to fix this =(
I've tried the search and nothing popped out. Thanks! =)
- Jim
Sure
Welcome to AT&T.
I left verizon (due to their crippled hardware). I get virtually no signal in various parts of L.A. including my home. You place a call, their signal goes to zero, your call ends.
At least that's my 0:00 story.
I would like to reply to this...because I've been having this problem with AT&T consistently since I've come back to school (I go to school at Texas A&M in College Station)
I guess I could copy and paste a lot of stuff about it, because I've done a lot of posting about it on AT&T's forums...but I'm too lazy so I'll just put the link.
http://forums.wireless.att.com/cng/board/message?board.id=cingular&thread.id=76225&jump=true
My problem, however, is that when I have this condition, I cannot make OR receive calls (received calls go to voicemail, and although I see that I have a missed call or a voicemail message...I can't call the voicemail or I get Call Ended 00:00)
What I found was that whenever I'd call, the icon in the upper right hand corner (the one with the signal bars) would change from having bars and the phone icon to having bars and the 3g icon...it looks as if the phone TRIED to start dialing as a phone call, but changed to data, which knocked out the call.
If I connected to the internet, then I would get the H sign (so I know that 3g works). If I try to call with the H symbol, then the call connects every time.
If I use bandswitch, then I can eliminate the problem by FORCING the phone to go into 3g (UMTS) mode OR by FORCING the phone to go into Edge (GPRS) mode...the problem only exists when the phone is in auto mode (on bandswitch) or if bandswitch isn't installed. My problem is that bandswitch isn't a free program...so I only have a few more days of the trial before it expires.
I hope my topic on AT&T's forums has some helpful information
Subversive Asset 2.0 said:
I would like to reply to this...because I've been having this problem with AT&T consistently since I've come back to school (I go to school at Texas A&M in College Station)
I guess I could copy and paste a lot of stuff about it, because I've done a lot of posting about it on AT&T's forums...but I'm too lazy so I'll just put the link.
http://forums.wireless.att.com/cng/board/message?board.id=cingular&thread.id=76225&jump=true
My problem, however, is that when I have this condition, I cannot make OR receive calls (received calls go to voicemail, and although I see that I have a missed call or a voicemail message...I can't call the voicemail or I get Call Ended 00:00)
What I found was that whenever I'd call, the icon in the upper right hand corner (the one with the signal bars) would change from having bars and the phone icon to having bars and the 3g icon...it looks as if the phone TRIED to start dialing as a phone call, but changed to data, which knocked out the call.
If I connected to the internet, then I would get the H sign (so I know that 3g works). If I try to call with the H symbol, then the call connects every time.
If I use bandswitch, then I can eliminate the problem by FORCING the phone to go into 3g (UMTS) mode OR by FORCING the phone to go into Edge (GPRS) mode...the problem only exists when the phone is in auto mode (on bandswitch) or if bandswitch isn't installed. My problem is that bandswitch isn't a free program...so I only have a few more days of the trial before it expires.
I hope my topic on AT&T's forums has some helpful information
Click to expand...
Click to collapse
It sounds like the information on your SIM card could use an update.
Call AT&T and ask them to send an OTA to your SIM. If you don't have a current IRDB, your phone may not be picking up the correct tower or signal in your area.
I am not actually using it with AT&T... I use it with Telcel, a Mexican Cell Phone Network Service Provider, because it is where I live =).
Anyway, got it to work after a while. I went to Settings (Personal tab) > Phone > Services
I updated the data there; I also "re-found" my network in the network tab, but I'm pretty sure the first procedure got it going.
Tanks for your time.
When my phone was working, I tried to call AT&T locally, but they didn't know what was going on and didn't find anything wrong with the "network"
Subversive Asset 2.0 said:
What I found was that whenever I'd call, the icon in the upper right hand corner (the one with the signal bars) would change from having bars and the phone icon to having bars and the 3g icon...it looks as if the phone TRIED to start dialing as a phone call, but changed to data, which knocked out the call.
If I connected to the internet, then I would get the H sign (so I know that 3g works). If I try to call with the H symbol, then the call connects every time.
If I use bandswitch, then I can eliminate the problem by FORCING the phone to go into 3g (UMTS) mode OR by FORCING the phone to go into Edge (GPRS) mode...the problem only exists when the phone is in auto mode (on bandswitch) or if bandswitch isn't installed. My problem is that bandswitch isn't a free program...so I only have a few more days of the trial before it expires.
Click to expand...
Click to collapse
Under phone settings, there is a tab titled "band" (assuming you have it set to be shown, i think kaiser tweak/ reg editing can expose it) that you can switch between gsm and wcdma (G/E or 3g/H). I had that same problem when i first got my phone. i changed out sim cards a time or 2 and finally got everything working when i manually set the radio to one or the other. I've updated the radio a few times since then, but i still keep the switching manual, in an attempt to conserve battery power (I only need 3g/H when i'm online).
The problem with that is that AT&T branded Tilts never have this tab "band" and kaiser tweak doesn't expose it (I don't know what specific registry edit would expose it)...so I can't just switch between gsm, umts, etc.,
** Of course, I didn't check for an updated version of kaisertweak. One of the topics says it hasn't been updated in a while even though it has?
Yes, even WITH the latest version of kaisertweak and the latest version of the XML, turning on band (and then softreseted to make the options stick) does not make a "band" tab
Subversive Asset 2.0 said:
The problem with that is that AT&T branded Tilts never have this tab "band" and kaiser tweak doesn't expose it (I don't know what specific registry edit would expose it)...so I can't just switch between gsm, umts, etc.,
** Of course, I didn't check for an updated version of kaisertweak. One of the topics says it hasn't been updated in a while even though it has?
Yes, even WITH the latest version of kaisertweak and the latest version of the XML, turning on band (and then softreseted to make the options stick) does not make a "band" tab
Click to expand...
Click to collapse
curious, did you run the decert cab to allow unsigned code to run on your phone? could that be stopping changes from occuring?
heh, time to jump into the 'VOID' then? hardspl it and join the ranks of those who haven't bricked their phones yet! I guess i was lucky to have the band tab on the htc version.
I'm not sure how I would even know if I've run the decert cab or not?
Even though I guess this is the namesake of the site, I wouldn't want to change my ROM even though the AT&T ROM is doubtlessly inefficient as (insert inefficient thing here). To me, unless I know why the problem is happening, then attempting any solution seems counterintuitive (like giving the man the fish instead of teaching him).
So AT&T suggested just randomly sending a new SIM card (yet I know from other people's experiences that that doesn't necessarily end the problem) and AT&T has suggested to others that they get a new device (which has also not necessarily ended the problem.) These are just as shallow solutions until I know why the problem exists in the first place.
Jimmyy said:
So I fanally got my Kaiser yesterday And It kicks @$$ XD
I live in Mexico, So it is an unlocked unit, and it recognized my local cel network as soon as I turned it on with the local carrier's sim (telcel).
One problem though: I can receive calls, but not make them... after dialing, I get the call dropped about 5 seconds later without tone that says "Call Ended" with time 00:00.
Anyway to fix this =(
I've tried the search and nothing popped out. Thanks! =)
- Jim
Click to expand...
Click to collapse
Hey Jim,
I wonder how no one has pointed it out till now, but MAYBE it could be a problem with the Radio rom in ur phone.
Have u tried upgrading to a different RADIO? do u know which version it is?
The following radios have been doing great with ppl around here...
1.27.12.17
1.27.12.32
You can download them from here:
http://forum.xda-developers.com/showthread.php?t=349375
Try flashing one of the above mentioned and see if that solves ur problem!
hope this helps!
I guess you were addressing Jim, but I think I simply need to know if 1.27.12.11 for Radio is a known faulty radio (because that's the radio *I* have...so if other people know it to be faulty, then that's great for research)...and why? If so, then that would be the reason why it doesn't work (which is what I'm looking for) and then I'd be willing to switch easily.
But not before then.
Checking the radios topic, it seems as if no one reports a problem with 1.27.12.11
so...I don't know if switching is going to fix anything
I'm putting my problem on hold...it seems like it can transition better now and call out or receive calls better.
I've had the same problem with Telcel until I upgraded my SIM card to a 4.0.
The replacement costs $110 pesos (about $10 USD) and it's a quick and painless procedure!
Note: I still get the occasional call drop, but it improved things dramatically.
Try it out!
Cheers from Tijuana!
Rayan
my friend, I have the same radio 1.27.12.11
and the same problem.
I just found this topic searching why my phone do not work at 80% of the time, the mobile provider here in argentina recently told me "your phone have a problem" so I'm in crisis.
Let'see what happen updating the rom / radio / etc !!!
Hi,
I have a really strange problem..
I've got my new HTC Incredible S one month ago, and everything was fine.
Recently, people were telling me that in the middle of a call, my voice turns out into a noisy voice!
I tried to make calls to my phone from another phone, and after few minutes, the voice really changed into a weird voice (really different than my own voice) plus a lot of background noise (it looks like the phone has switched to the voice cancellation mic instead of the regular mic).
During the call, when this problem happens and when I switch to headset or turn on the speaker phone, the problem is fixed. few minutes later, it comes back again.
I checked for viruses, no add-on or 3th party phone applications installed.
Shall I do a factory reset?
I don't wanna lose my apps, settings, contacts and data
Please help!!!
Same here.
Maybe this one helps:
http://forum.xda-developers.com/showthread.php?t=1081356
didn't try (couldn't try), because no root here....
My phone is not rooted neither.
Any solutions?
Have you tried to do a factory reset?
I don't think it's a hardware issue; because it's been working fine for one month with no trouble.
No, didn't try a factory reset.
And i also think, this is a software issue, but no clue what could be the reason for this behavior. Sometimes voice call just works fine and sometimes it doesn't...
Yeah same here. Sometimes It goes fine & sometimes not. I think I will do a factory reset soon and will let you know the result.
Sent from my HTC Incredible S using XDA App
Hi,
I did a factory reset (or what they call a Hard Reset).. the same problem still happening!
I event went to the telecom company, and they replaced my SIM card, but still the same
Any clues????
Could it be a defect handset ?
Now I just figured it out!
It was a problem with the GSM provider!!!
They told me to switch to 2G instead of 3G, and it really worked with no troubles.
I'm happy now that my phone has no defect
thanx. will try that. but do you know what exatly was the problem with the gsm?
I think the problem is in the GSM tower that is close to my house (this is what the communication company said).
My big brother has HTC Incredible S too, and when he switched to 3G, he suffered from exactly the same problem!!!
I don't think the two phones are defective; since we bought the first one from USA and the second from here.
Just try to force the phone to use 2G instead of 3G. you can do that from:
Settings >> Mobile & Networks >> Network Mode >> GSM only.
Selecting GSM only = 2G
Selecting WCDMA = 3G
Thanx again. I will give this a try
I had this problem once but after changing to 2G as u referred it worked just fine
There is widget on market called "2g-3g on off" for faster changing between these two modes. Very useful when you need 3g for faster web
aaaaaand. it seems to work. strange. unfortunately its 2g and not 3g....
Hi there.
I have Note 9 without any brand. Updated to newest firmware that existed and about two updates ago there was problem - i cant make any calls. Restarts one helps, and other time don`t help at all. And now - it was no use to restart phone because of this problem. I felt that it might be this problem and i turned off this option and tried to make call - and nothing. Only when i restarted phone again - i can make phone calls normally like before. This problem exists not everytime, it looks like when i make call to my second phone it is only "connecting..." at my note9, and other phone is ringing. And there is two kind of behavior, first - in note i cant hear anything, just this "connecting..." message, and other phone after few seconds hangs up and ask about reconnect. And second - after few seconds after receiving call it finally works but it have take some time between receiving call at second phone and hearing anything. Its lottery.
Now i have this option disabled, phone is restarted and now i can make calls. I contacted Samsung via chat (samsung members app) and via Twitter and they said to me to go to their service to diagnose or sth, but i know what i will hear at service: "please reset your phone to factory settings and if then this issue will be present we will take your phone and try to repair it" but i don`t want to do this because of all this configuration and hours of clicking... I dont like to do this when i dont have to.
So my question - do you have similar or the same problem? Is WiFi calling have anything to do with sim provider?
DeVilio said:
Hi there.
I have Note 9 without any brand. Updated to newest firmware that existed and about two updates ago there was problem - i cant make any calls. Restarts one helps, and other time don`t help at all. And now - it was no use to restart phone because of this problem. I felt that it might be this problem and i turned off this option and tried to make call - and nothing. Only when i restarted phone again - i can make phone calls normally like before. This problem exists not everytime, it looks like when i make call to my second phone it is only "connecting..." at my note9, and other phone is ringing. And there is two kind of behavior, first - in note i cant hear anything, just this "connecting..." message, and other phone after few seconds hangs up and ask about reconnect. And second - after few seconds after receiving call it finally works but it have take some time between receiving call at second phone and hearing anything. Its lottery.
Now i have this option disabled, phone is restarted and now i can make calls. I contacted Samsung via chat (samsung members app) and via Twitter and they said to me to go to their service to diagnose or sth, but i know what i will hear at service: "please reset your phone to factory settings and if then this issue will be present we will take your phone and try to repair it" but i don`t want to do this because of all this configuration and hours of clicking... I dont like to do this when i dont have to.
So my question - do you have similar or the same problem? Is WiFi calling have anything to do with sim provider?
Click to expand...
Click to collapse
Well need a few things to be able to help.
Carrier?
Model? I'm guessing N960I1?
What is the firmware version you're on?
Jammol said:
Well need a few things to be able to help.
Carrier?
Model? I'm guessing N960I1?
What is the firmware version you're on?
Click to expand...
Click to collapse
Carrier - Poland, Play but not branded phone , model - SM-N960F, FW version N960FXXS2CSD2/N960FOXM2CSA7/N960FXXS2CSD1
DeVilio said:
Carrier - Poland, Play but not branded phone , model - SM-N960F, FW version N960FXXS2CSD2/N960FOXM2CSA7/N960FXXS2CSD1
Click to expand...
Click to collapse
And I'm assuming the carrier Support Wi-Fi calling right? It may be a provisioning issue. You should try contacting your carrier and verify Wi-Fi calling is a feature and that they support it on your device. They should also be able to help you activate it if they support it.
I wrote that it was working normally before, and now it stops. I`ve had this thing working.