Hi,
Just last friday I got my new Tytn II and yesterday I discovered that the Backspace button on my soft keyboard didn't do anything anymore. All other soft buttons where working fine. Then opening the slider key board and trying the back button it didn't work either. Same goes for all (!) keyboard buttons. Then tried the green and red buttons, the tilt wheel and finally all hard buttons on the device. Only the power on/off button works.
The phone can be operated using the stylus. No problems there . I only installed Tom Tom, Remote Desktop and Google Maps. I am thinking of returning the phone to the shop, but my personal data and settings will be gone I think.
It seems like the driver that triggers hard button functions in windows is missing, broken or just plain ignorant. Anybody any ideas on how to troubleshoot and repair this?
Thanks for the trouble.
Cheers,
Donald
Vitruvian said:
Hi,
Just last friday I got my new Tytn II and yesterday I discovered that the Backspace button on my soft keyboard didn't do anything anymore. All other soft buttons where working fine. Then opening the slider key board and trying the back button it didn't work either. Same goes for all (!) keyboard buttons. Then tried the green and red buttons, the tilt wheel and finally all hard buttons on the device. Only the power on/off button works.
The phone can be operated using the stylus. No problems there . I only installed Tom Tom, Remote Desktop and Google Maps. I am thinking of returning the phone to the shop, but my personal data and settings will be gone I think.
It seems like the driver that triggers hard button functions in windows is missing, broken or just plain ignorant. Anybody any ideas on how to troubleshoot and repair this?
Thanks for the trouble.
Cheers,
Donald
Click to expand...
Click to collapse
OK - obvious things first, this is either going to be a hardware or a software problem. If it's hardware, you need to return it to the shop as it will still be under warranty. If it's software, we'll be able to fix it with a Hard Reset.
Although a Hard Reset will remove all your settings and personal data, it will put the phone back into the state it was when you bought it. Seeing as the keys worked when you bought it, they should go back to working too!
My advice would be firstly to backup everything you need (contacts, e-mails, etc) onto your PC or your Exchange server. Then press and hold both softkeys and press the reset button with the stylus. Keep the softkeys pressed until you see a white screen warning about doing a reset, then release the softkeys. Press the green pickup button to start the reset, then the green button again when prompted to restart the phone. It will take a while to reboot first time, and then it'll go through the same screens it did when you first opened the box. Re-sync all your contacts/e-mails and you're sorted.
If the phone won't respond to the softkeys when you reset, and instead begins a normal reset, then it's definitely hardware. It could simply be a connector that's come loose, but opening the phone up will invalidate your warranty - so in your case, as it's so new, I'd say return it back to the shop and get a working one.
Good luck.
Perform a Hard Reset. That will rule out and correct any software issues. If it works after that it was the software that was messed up. If it doesn't work after that then its more likely a hardware issue and will need to be exchanged.
Confused Stu said:
Then press and hold both softkeys and press the reset button with the stylus.
Click to expand...
Click to collapse
Where is "the reset buton" that can be pressed with stylus? I have read that on the XDA-Wiki page too, ...but I can't understand what is "the reset buton" (maybe is the power buton ...but I don't need the stylus for press it )
breakx said:
Where is "the reset buton" that can be pressed with stylus? I have read that on the XDA-Wiki page too, ...but I can't understand what is "the reset buton" (maybe is the power buton ...but I don't need the stylus for press it )
Click to expand...
Click to collapse
OK for a soft reset there is a small hole to the left of the usb input on your device. Just simply insert the stylus into that hole and push
For a hard reset hold down both soft keys (first softkey to the right of the green button and the second soft key to the left of the "end" button or red button). At the same time insert the stylus into that little hole and give it a gentle push.
If you actually read wiki there would be a nice diagram there for you.
Oh ...I understand now ... Thank you!
This has happened to me twice. I'm not sure what led to it and I've not been able to reproduce it. I think it's a driver issue. A soft reset fixes it.
Confused Stu said:
If the phone won't respond to the softkeys when you reset, and instead begins a normal reset, then it's definitely hardware. It could simply be a connector that's come loose, but opening the phone up will invalidate your warranty - so in your case, as it's so new, I'd say return it back to the shop and get a working one.
Good luck.
Click to expand...
Click to collapse
this has happened on my wifes tilt/8925......worked fine on the way home then after she got home the green pickup button the end call button the windows button and the ok button have all stopped working. I thought it would be hardware but flashed anyway. remapped a couple of other buttons to bring up dialer.............do you think this may be a connector also.......or something more detrimental?
Thanks
chipsxj said:
this has happened on my wifes tilt/8925......worked fine on the way home then after she got home the green pickup button the end call button the windows button and the ok button have all stopped working. I thought it would be hardware but flashed anyway. remapped a couple of other buttons to bring up dialer.............do you think this may be a connector also.......or something more detrimental?
Thanks
Click to expand...
Click to collapse
Did you soft reset? I have this happen on my Tilt sometimes, but it's always fine after a soft reset.
khaytsus said:
Did you soft reset? I have this happen on my Tilt sometimes, but it's always fine after a soft reset.
Click to expand...
Click to collapse
yes..........soft rest many times.......powered off and back on.........removed battery........attempted hard rest, but buttons did not work..........re-flashed phone....still doing it.
Related
I did the search, but not finding anything...Thanks for the help
Not sure what you want... but you can go to Start...Setings....System and choose CLEAR STORAGE and that will give you a hard reset as far as whiping data.
austinsnyc said:
-Enter Bootloader mode: Hold Camera + Power buttons together and reset with stylus(thanks pof)
-HardReset: Hold Both soft keys in while pushing in Reset button :When prompted push Green Talk Button to clear data.
Click to expand...
Click to collapse
This is the information I found... bu t I HAVE NOT been able to get my Tilt to Hard Reset from pushing any combination of buttons...
But this does work...
grizzley said:
you can go to Start...Setings....System and choose CLEAR STORAGE and that will give you a hard reset as far as whiping data.
Click to expand...
Click to collapse
Ron
I know this already. I am looking for combination of bottons + reset. As press softkeys + reset for 8525...etc
grizzley said:
Not sure what you want... but you can go to Start...Setings....System and choose CLEAR STORAGE and that will give you a hard reset as far as whiping data.
Click to expand...
Click to collapse
Don't forget about your good friend, WIKI.
I hard reset a TILT that was locked up after installing Blackberry connect to SD card (known issue). Hold down the two soft keys, then use the stylus to press the reset button for a few seconds, then release while still holding in the soft reset buttons. The warning message comes on, and as said earlier, use the green send key to initiate the data wipe.
Jim_R said:
I hard reset a TILT that was locked up after installing Blackberry connect to SD card (known issue). Hold down the two soft keys, then use the stylus to press the reset button for a few seconds, then release while still holding in the soft reset buttons. The warning message comes on, and as said earlier, use the green send key to initiate the data wipe.
Click to expand...
Click to collapse
interestingly, it does not work on my TyTN II.
However, its working on the Trinity.
It worked on my Kaiser/Tytn ll. Thanks!!!
not for me :-(
Hi,
maybe me being stupid, but this procedure does not work for me. Problem is that I installed software for the iGo bluetooth keyboard (I know ...) and ever since the Kaiser is resetting itself every 30 seconds. So what I get is only the smart mobility message, a short vibrate and then back to start. Anyone any idea how to get out of that? May I just press the wrong softkeys?
many thanks in advance
eRay42
new situation: the keys I press are definitely the right ones, I can also get into bootloader mode. I flashed the original rom (RUU_Kaiser_HTC_WWE_1.56.405.5_radio_sign_22.45.88.07_1.27.12.11_Ship) back which finished successful but the situation is the same. When I hard reset I am told it has been done, being asked to press the green button and it reverts to the old problem immediately. I should say that I have not modded my device so far, it was in original state before I installed the above mentioned software. Could it be a coincidence and it is a hardware problem?
HELP!!!
I found hard-resetting my HTC TyTN "GB" somewhat unpredictable. Holding down both soft keys while depressing the reset buttone is the correct procedure. It's either related to the HTC_END.cab. Do you have this installed?
Cheers
Strange, can't perform a hard reset either, using the softkeys of my TyTn II. No matter how long I press and hold them, no message screen, no option to hard reset.
The only way is to use Clear Storage.
pietrucci said:
Strange, can't perform a hard reset either, using the softkeys of my TyTn II. No matter how long I press and hold them, no message screen, no option to hard reset.
The only way is to use Clear Storage.
Click to expand...
Click to collapse
haha, my two fat fingers...
I finally managed to hardreset, using two pencils to push (only!) the softkeys.
pietrucci said:
haha, my two fat fingers...
I finally managed to hardreset, using two pencils to push (only!) the softkeys.
Click to expand...
Click to collapse
Pencil trick worked for me tooooo
reset
thank you..my tilt went crazy and won't bot...just keep restarting and turning off.
I had to use the pen and hold down
damn it now i have to restore everything
No still not working. These button things doesnt work. BTW does using Clear Storage give same effect, anyone?
I also haven't been able to perform hard reset on my TyTN II with the Soft Keys.. it just keeps rebooting! Can anyone help me?
Cumpz
LoL.. nothing like keep trying..
Already got it..
i read on another forum that i need to press the camera button and the power button, they are both located on the same side and press the reset button..
i done that but keep getting a red green blue and white bars, the text say sspl-1.0.0lipof and at the bottom serial..
its the same as the first thing i had to do to load wm6.1..????
thanks
icum said:
i read on another forum that i need to press the camera button and the power button, they are both located on the same side and press the reset button..
i done that but keep getting a red green blue and white bars, the text say sspl-1.0.0lipof and at the bottom serial..
its the same as the first thing i had to do to load wm6.1..????
thanks
Click to expand...
Click to collapse
It's in the Kaiser Wiki, under 'Kaiser resets'.
this is what is says...
Hard Reset **NB** This cannot be performed while the device is connected/charging!**
* Press and hold both soft keys
* Using a stylus, press and hold the soft reset button at the bottom of the phone
* Keep all three buttons pressed until the keypad lights turn off and then flash
* Release the soft reset button while still pressing the soft keys
* Let go of the two soft keys once the message "This operation will delete all your personal data, to manufacturer default" appears on screen
* Finally, press the green call button to perform the hard reset, or press other key to cancel
1. what buttons are the soft keys..
2. i pressed the power and the camera buttons then the reset set pinhole button.. release the reset pinhole button after the keypads lights go off still nothing..
I have a problem with my Kaiser. The keyboard and the front buttons do not work anymore. Only the center front button and the right side stand-by button are working.
I read here on the forums that it can be a software problem? I didn't made any rom update or other chages, I used the phone as it was from the start. After 2 months of using I got this problem with the keyboard. Any advice or should I get the phone to the Service?
I tried soft reset and after that a hard reset (I backed up the data with Sprite), but the problem persists.
Another thing: not making any changes in keys mapping I noticed that the right side stand-by button was mapped for voice recording! That was quite strange, when I activated the screen in the same time it began recording voice. I correctly remaped the button as it was, but again I don't know how it changed by itself...
when you did the hard reset, did you restore your backup right away? or did you test the buttons right after the hard reset?
I've testet the buttons before making the restore. They had the same problem: not working and the stanby button was also mapped as voice recording.
geovadim said:
I've testet the buttons before making the restore. They had the same problem: not working and the stanby button was also mapped as voice recording.
Click to expand...
Click to collapse
after a hard reset the power button was set to voice recording? When you refer to the standby button, do you mean the power button?
If in deed you did a Hard Reset then the device would be back to default settings. If you are getting the power button mapped to voice recording then your device is f**ked up badly, or at least the ROM is trashed.
you sure you didn't try to flash your rom or SPL?
smittyofdhs said:
after a hard reset the power button was set to voice recording? When you refer to the standby button, do you mean the power button?
Click to expand...
Click to collapse
No, after the hard reset the voice recording was still mapped... When I reffer to the stanby button I mean, yes, the power button.
smittyofdhs said:
If in deed you did a Hard Reset then the device would be back to default settings. If you are getting the power button mapped to voice recording then your device is f**ked up badly, or at least the ROM is trashed.
you sure you didn't try to flash your rom or SPL?
Click to expand...
Click to collapse
Absolutely not! I am not a informatician to play with this kind on mods and installs. I only had my software (YM, iGo etc). Never tried to update or change the rom or the SPL.
If it is like you say, this it can't be repaired in the service?
the same problem, but i have a little more strange things:
- device still mapping power (standby) button for voice commander, even after few hard resets without restoring any previous data
- holding power button mapped for record, so after hard reset, even before aligning screen, device starts recording
- when i'm on a desktop, pressing twice power button (off/on), device going to calling screen and trying to found contact that starts with "edfc"
- when i'm in contacts, pressing twice power button (off/on), device trying to found contact in search, that starts with "edfc"
- keyboard doesn't work, front buttons also too
- when i'm typing any message in notes, for example, i can't erase it - backspace button on virtual keyboard doesn't work also
So, what are you thinking about that? Can anyone help me?
Added:
- can't get into bootloader screen (power+camera+reset)
- in Android front buttons are works, keyboard - too, except 4 buttons. guess which? e,d,f,c
Added:
- re-flashing SPL and few ROM's doesn't help
Anyone?
Or I need get prepared to buy another one?
definitely sounds like a hardware issue. you could disassemble it and check if there are any lose connectors
ok. i've checked with another motherboard and the problem is - ... motherboard. can't be more specific right now, i'll try to find out more.
sigh.....sounds spendy. Been having the same issues, if its the motherboard dont know if i should just hold out on fixing it for a touch pro 2 and use my old nokia for a while. hmmmm, hopefully its not something super spendy. Never thought i would miss my tilt so much T_T
Sorry if this has been asked and answered before... a quick search turned up nothing useful - but then I only got this device about a week ago and don't really know what to look for.
I pressed the Soft Reset button with the USB cable attached and the phone seems to have gone into some weird mode and now nothing I do will make it boot.
I'm stuck on a screen with 4 sections, Red, Green, Blue, and White.
The text
KAIS130
SSPL-1.93.0000
CPLD-8
is displayed on the red section, and the letters USB on the white.
I have tried soft reset (always comes back to same screen), hard rest (does nothing), taking the battery out and putting it back. All with and without the cable attached.
Is there anything I can to do restore my device or do I need to return it?
Many thanks for any help.
You may in Bootloader mode. You may have to force a hard reset. I think if you hold the camera button and power button while turning on it should bring it up, but I am not sure on the Kaiser. I am sure someone will post up the exact procedure. I hope everything turns out OK for you.
Kevin
Thanks for the reply... I got the impression that might be the case from a google hit as well. Grrr. I was just trying to cure a 'not syncing' issue.
Alas I can't find anything to make a Hard Reset do anything - I've tried every combo of buttons I can think of, including the one in the manual and the one you just suggested... no dice
Oh well, I guess I have a very expensive paper weight
Press and hold the two action buttons (the - in between red and green buttons) and press reset with the stylus.
keep them pressed for a bit, then release only the reset button
press and hold the two soft key buttons and press reset with the stylus.
keep them pressed for a bit, then release only the reset button
after releasing the reset button hit send ( the green key ) it should show on the screen if you have done it correctly to push the send button to complete the hard reset, if not repeat the process again
if that doesnt work you can always reflash the rom using the original Kaiser rom RUU_Kaiser_HTC_WWE_1.56.405.5_radio_sign_22.45.88. 07_1.27.12.11_Ship.exe
its here http://forum.xda-developers.com/showthread.php?t=331900&highlight=official+kaiser+rom
since its already in the bootloader mode it will be able to be flashed if it wont hard reset
Hmm, nope the Soft+Soft+Reset doesn't do anything other than the normal reset
I think before I try the ROM flash I'd better contact HTC and make sure I'm not voiding my warranty.
It's a shame I'm going to loose the days work
thanks for the help folks.
I installed the official WM 6.1 update on my Kaiser, and now it won't boot - it just hangs on the HTC splash screen. The bigger problem is that hard reset doesn't seem to work - I press and hold the 2 soft keys, press the reset button, and then it just does a soft resetback to the splash screen.
Can anyone help? Please?
omk298 said:
I installed the official WM 6.1 update on my Kaiser, and now it won't boot - it just hangs on the HTC splash screen. The bigger problem is that hard reset doesn't seem to work - I press and hold the 2 soft keys, press the reset button, and then it just does a soft resetback to the splash screen.
Can anyone help? Please?
Click to expand...
Click to collapse
thats because you are not properly pressing the two soft screens. Do you have big figures? if so you might be hitting the keys next to them accidently and the phone just soft resets when you put style in to hole.
Make sure you don't touch the other keys except the 2 soft keys together at same time and while keeping them depressed insert stylus and than keep this for a second and the restore will come up.
p.s. use chop sticks or something else or grow your nails a little lol so you can press the keys easily
Also make sure the USB cable is not plugged in as the phone will NOT hard reset if it is.
Thanks for the ideas guys, but still no luck. Fairly sure I was pressing the buttons right anyway, but I've tried with a couple of pens, and no USB cable in sight, and it's not done anything different. Any other suggestions?
Will the phone go into the bootloader (hold Camera button while soft reseting)? If so, then just flash a different ROM.
Thank you, that's sorted it!
Good to hear that worked. There have been some isolated reports on the site regarding certain OEM ROMs preventing the traditional hard reset from working. Look like you found one of them!
Hi all,
I just migrated from Hermes to Tilt. I've upgraded to HardSPL 3.56 and installed the latest AT&T official rom for tilt. Everything seems to be working fine except for the soft reset or hard reset procedure.
In the manual it states to simply push the stylus in the reset button hole. For hard reset "hold down left and right soft keys and push stylus, then release stylus and wait till the confirmation msg appears then release soft keys, finally pressing send button for confirmation". None of these procedures work. I've tried it several times, but nothing happens, as if there is no button in the reset hole.
A friend of mine bought a tilt a few months back and he reports the same thing, though he is not the type who will play around with his phone so he doesn't bother with it. But to me this seems to be a big issue, I tried searching for this isue on AT&T forums but no succes. So now I ask here, is this a common issue with TILT? (I know HTC TytnII reset works fine). Is there a remedy for this problem? should I return it or should I just live with it ?
Thanks
Shoaibz said:
Hi all,
I just migrated from Hermes to Tilt. I've upgraded to HardSPL 3.56 and installed the latest AT&T official rom for tilt...
Thanks
Click to expand...
Click to collapse
assalam o alaikum shoaib:
no this is not a reported problem as the procedure is pretty striaght forward.
just simply insert stylus into the hole next to the chargin usb port on bottom of phone (not the small hole but the slightly bigger and round one on the top right side of charging port).
hard reset hold both soft keys and while holding them insert stylus into soft reset hole, maintain this position until you see the warning about hard reset and than proceed. Make sure you are not fat thumbing the keys i.e. not pressing two different keys (hitting the ie key while keeping the soft key pressed).
Hope this helps.
thesire said:
assalam o alaikum shoaib:
no this is not a reported problem as the procedure is pretty striaght forward.
just simply insert stylus into the hole next to the chargin usb port on bottom of phone (not the small hole but the slightly bigger and round one on the top right side of charging port).
Hope this helps.
Click to expand...
Click to collapse
walekum es salam thesire:
Well as i wrote in my initial post, I've tried the proper procedure, and believe me I was inserting in the right hole ! But nothing seems to happen. I can go into boot loader mode when the tilt is off by pressing the camera and power button, and releasing the power button while still holding the camera button but can't do anything with the reset button. Its working alright otherwise no hangups no nothing. Should I hold on to it or return it? btw Its secondhand not new !
Before you return it, is your stylus the original one? Maybe its an aftermarket stylus that is too fat to go in all the way. Try with a safety needle and see if that reaches it.
If not, i'd go ahead and return it, i've been through 4 kaisers and not had this issue.
fone_fanatic said:
Before you return it, is your stylus the original one? Maybe its an aftermarket stylus that is too fat to go in all the way. Try with a safety needle and see if that reaches it.
If not, i'd go ahead and return it, i've been through 4 kaisers and not had this issue.
Click to expand...
Click to collapse
Nope doesn't work. Stylus is small enough to go all the way in. I checked with a bright flash light and there is no black push button switch as all other devices have for a reset switch. Its all black plastic. Should I open the casing to check it ?