Expansys pulled this thread from their forums - google cached it however, as such this is copied from google, not expansys
Have to agree with the last post....
-----------
Are these units official UK stock or Grey imports?Expansys seem to selling the Touch Diamond before the official UK release date, are they grey imports?
If so whats the situation with regard to warrantee claims?
Thanks.
Posted 16:16 03 Jun 08 by mjheathcote
anitalg
19:36 03 Jun 08
8072 Posts
Forum Mummy
& child mind readerHi - please direct sales queries to the sales team via phone or email, we are trying to keep the technical support forum for technical support
Thanks
wardy
19:39 03 Jun 08
62 PostsAccording to some Pocket PC sites , they are Grey imports which means they are not Official UK sets if this is truth . So that £500 for a device without a warranty and known S/N on the Europe HTC site... could prove tricky for updates
As said above I would call customer services I'm sure they will tell you if they are imports or not . Personally I cant see it as I thought it would be against the law .
I've ordered mine from another site as its nearly 100 quid cheaper and its on the UK release date after reading the reports.
Ineedtoys
09:39 04 Jun 08
385 [email protected] - if these units are grey imports then it is very much a support issue! Seems likely they are HK sourced as that's the only other place they were avaiable when Expansys got stock. Maybe Expansys can clarify?
Bear in mind they have offices worldwide so it's easy for them to transfer stock- they've had their knuckles rapped for doing it before (by HP).
However, the Product description does say "version: UK, GPS" so if they're not, then you're entitled to a refund under SoGA as it's mis-described. Don't leave it until you need the warranty though!
rolandratpig
10:01 04 Jun 08
3 PostsI did email them and my exchange server said they deleted the email without reading it. Anyway I thought grey imports where considered as counterfit in this country?
webheads
10:30 04 Jun 08
6 PostsMine has it's warranty and everything else you would expect
These appear to be for the UK market
Anoel
10:43 04 Jun 08
9 Posts
ManagerJust got my device for testing at work and these are Grey imports what a shame, getting charged over the odds for this device mine is going back, HTC have said the warranty will not be repaired here in the UK call them to find out, I had a long telephone call with them and they have said they will call expansys to get the website updated, The official UK units are not availiable at the present moment.
rolandratpig
11:13 04 Jun 08
3 PostsThats bad, this shouldn't be allowed. But in the UK we have the sale of goods act, under that act Expansys are ultimately responsible for any warranty claims as they sold it.
How did you tell that its grey import anyway, based on what HTC said?
hbaket
11:49 04 Jun 08
30 PostsI strongly believe that these concerns should be answered here on the forum, otherwise Expansys will be overwhelmed with returned devices for lack of warranty and a flood of calls to thier call center.
Emails/Calling sales desk is not effective from past experiences. If the devices are labeled as UK but they are not then this is false advertising and Expansys may end up facing legal ramifications.
regards,
HB
Yoni
13:49 04 Jun 08
5418 Posts
Tech, eXpansys Ltd
Manchester UKThe units are WWE and have full manufacturers warranty, eXpansys will handle any warranty repairs on your behalf as eXpansys would with any other HTC device.
Yoni,
eXpansys Product Support,
Forum Search
rolandratpig
14:05 04 Jun 08
3 PostsI guess panic over then!!
midsleic
14:56 04 Jun 08
2 PostsHowever, trying to get phone support from HTC or registering it on the HTC website fails.
HTC are very adament that they are not 'HTC branded' devices as they call them (yes I know it has it on the handset etc) but rather are for the network "NW-PCS" of Hong Kong.
Therefore if you were to try and get warranty support direct from HTC - you wouldn't get it!
This is an outrage and frankly Expansys should have been upfront about it.
Mr Butterworth himself went on record a couple of years ago saying that Expansys no longer grey import into the EU (which is illegal apparently) after they were fined.
wardy
15:50 04 Jun 08
62 PostsWWE is in respect to the ROM . This means that the ROM on the device is English which is the approved International Language. The type (SN) and origin(Country) of the hardware is an issue if not a European handset as HTC will not perform .
If Expansys will honour the warranty agreement themselves by returning the phone to its origin or supplier as they ave said then all well and good . However this does not remove the fact that these handsets have been identified as 'Grey' imports.
The position really is with you as the customer . If you are ok with this then buy the device, if not wait .
midsleic
16:01 04 Jun 08
2 PostsI think we understand that WWE means English, however what won't be fixed by Expansys agreeing to take units back for any repairs is that fact that the HTC website does not and will not recognise the serial number as a valid "HTC branded" product, as opposed to a network product say Orange, O2 etc.
HTC online ROM updates on HTC E-Club are only available to vanilla HTC handsets. As these are "NW-PCS" handsets the HTC website refuses to recognise them for the purposes of updates - which could bring enhancements, better functions etc. I have confirmed this with HTC.
roddydunlop
16:07 04 Jun 08
9 Posts
AdvocateMine arrived today. I was hugely disappointed to find it to be a grey import, and thus not eligible for registration on the HTC website or for their online support, ROM upgrades, etc etc. It also only had 128mb RAM, so far as I could see [see explanation below], and not the 192+256 advertised by Expansys. Don't know if it was because of the lower RAM, but the performance was not very impressive and quite slow. Mine is going back for a full refund. It really should be disclosed by Expansys if they are selling "greys" badged as UK versions. I have always found Expansys to be an excellent supplier, and to be fair they are refunding the full price plus P&P without quarrel, but i have to say I'm quite disillusioned by this whole experience.
wb9999
19:04 04 Jun 08
1 PostsI've had 10 HTC devices over the last 6 years (since the original SPV). Do you really think HTC provide ROM updates on a regular basis? I don't even bother to register my devices on HTC's website, because it is very very rare for them to provide a ROM update. Don't even bother to attempt registration. I've had a Touch Dual for 7 months - not a single update. An S710 for 1 year - not a single update.
I've ordered by Touch Diamond from Expansys today and I am not in slightest bit worried about them being grey imports. In the UK HTC are under no legal obligation to repair any product - the law only provides for the retailer to do the repair (you have no contract with a manufacturer unless you buy direct from them). If you have a problem with your phone Expansys will sort it out whether it is a grey import or not.
Don't panic.
hbaket
20:02 04 Jun 08
30 Posts128 MB RAM instead of the advertised 192 MB????? Can someone please confirm this?
If this is true then Expansys are truly making fools out of thier customers!
roddydunlop
20:24 04 Jun 08
9 Posts
AdvocateWell, all I can say is that the "totals" in the Memory Tab, in the Settings screen, showed lower amounts than my Touch Dual (which only has 128mb RAM). I have sent it back so can;t check, but from recollection the total for Storage on the Touch Diamond was about 81mb; and the total for Program was 121mb. Neither seems to represent the 192mb Ram and 256mb ROM which is advertised, but I hasten to add I'm not entirely sure what the Memory Tab is reporting. Looking at it this evening, my Touch Dual reports Total storage of 123mb and total Program of 101mb, each of which is more than what was reported by the Diamond. If someone can explain why this was so then great and I withdraw the comment (though it's still unwanted if it's a grey import, notwithstanding the assurances elsewhere). However, to the uninitiated (and when it comes to Windows Mobile memory management I am uninitiated....) this looked off to me.
hbaket
20:33 04 Jun 08
30 PostsThanks for replying. Usually in windows mobile devices the best place to tell installed ROM and RAM is "Device Information" under the hardware tab.
Usually not all ROM and RAM are avaliable to the user and are reserved for system files.
I would still like someone from Expansys to confirm that it is 192 MB of RAM. Other users on respected forums have also complained of the same thing.
an2ony
21:12 04 Jun 08
4 PostsOk, the question is, should I send this phone back and wait for the UK stock? if so, what reason should I use? I am a little concerned if not confused about the situation.
hbaket
21:25 04 Jun 08
30 PostsI think by now we all now these devices are grey imports, hence it is about damn time that a rep from expansys steps up and start answering our questions. We are all confused about the situation and need some proper answers.
1. Warranty coverage and procedure to get device repaired.
2. How can we get official update if HTC are not accepting S/N?
3. Are the devices shipped 192 or 128 MB RAM?
Please feel free to add any of your questions to this list. Please do not tell me this is a technical support forum and not a sales forum, we are confused and frustrated and do not need any further aggravation.
wb9999
19:04 04 Jun 08
1 PostsI've had 10 HTC devices over the last 6 years (since the original SPV). Do you really think HTC provide ROM updates on a regular basis? I don't even bother to register my devices on HTC's website, because it is very very rare for them to provide a ROM update. Don't even bother to attempt registration. I've had a Touch Dual for 7 months - not a single update. An S710 for 1 year - not a single update.
I've ordered by Touch Diamond from Expansys today and I am not in slightest bit worried about them being grey imports. In the UK HTC are under no legal obligation to repair any product - the law only provides for the retailer to do the repair (you have no contract with a manufacturer unless you buy direct from them). If you have a problem with your phone Expansys will sort it out whether it is a grey import or not.
Don't panic.
Click to expand...
Click to collapse
This guy's a moron. I've never heard such rubbish. HTC do provide rom updates on the site. And the bit about the retailer having to repair the device is COMPLETLY wrong. The retailer is acting on behalf of the manufacturer and thats exactly why you'll find smallprint inside the box saying what conditions the product is sold under and the liability of HTC.
If anyone bought one from expansys, don't get false hope from that. If i were in your position i would have a play with the device since u got it now, but send it back!
Copying and Pasting from this thread in case it too gets deleted by Expansys:
http://www.expansys.com/ft.aspx?k=110221&page=1
hbaket21:44 04 Jun 08
30 Posts
This is the EU/Asian Model. It only supports 900/2100 MHz HSDPA as per the specs sheet.
Other forum users have tested on AT&T and were only able to get Edge connection at best, not 3G.
midsleic09:54 05 Jun 08
9 Posts
I see the Grey Import thread has been removed...
It's not official UK stock (it's unlocked but NW-PCS Hong Kong stock) so you won't get support from HTC. Expansys say they will honour warranties but they're not going to be able to offer you any updates that might come along.
Yoni10:05 05 Jun 08
5470 Posts
Tech, eXpansys Ltd
Manchester UK
Yes, will houonr the warrenties, and we will do our best to post the updates in our forums.
Yoni,
eXpansys Product Support,
Forum Search
geek7812:28 05 Jun 08
3 Posts
Yoni
untill you don't answer to those questions you will have the same comments here and all over others forums like xda-dev...
Can a UK buyer (or french or..) deal directly with HTC UK for the warranty (or HTC France or..)?
If yes, is there a 2 years waranty or one year ?
Regards
Ineedtoys13:27 05 Jun 08
393 Posts
I see the product description still claims this is the "UK" model. There can have been only one motive for deleting the thread questioning its legitimacy and support - to deceive potential customers by passing off grey imports as the "real thing". Otherwise they would have answered the (extremely valid) concerns raised. Outrageuous.
To those who have already bought - don't worry, you paid the price for getting it early. Given the hefty premium you paid, I'm sure Expansys will look after you should it go wrong.
midsleic14:47 05 Jun 08
9 Posts
HTC have confirmed that they will not accept direct involvement for these units because they are Asian units for NW-PCS network and not branded for the UK.
I've spoken to the CAB today and have confirmed that if you want to return the product to Expansys, you are perfectly entitled to do so for a full refund of the item and carriage costs to you and back (unless Expansys want to pick it up at their cost of course).
The vague nature of what Expansys will cover is beyond belief. Can they provide a full two year warranty with repairs within 28 days or not? Will any future firmware updates be provided or not?
Deleting the threads to perfectly valid concerns aren't going to stop the news spreading that this sort of business practice is occuring.
wardy15:59 05 Jun 08
64 Posts
lol I just wont use them anymore ... The Customer is King ? Not here NO !!
Feel three to delete , its posted all over the net now anyway )
colin98717:38 05 Jun 08
519 Posts
Im going to stick up for Expansys on this one because how dare HTC try to regionalise their products and say unit X wont be covered if ur living in area Y. For one its a Global ecomony now, and 2 people move abroad or work in different countries. So called Grey imports should be supported as any other purchase
Now Im not someone whos afraid to criticise Expansys (e.g my removed post about the Wind ads dissapearing the day the 701eee stock arrived lol), and I agree with INEEDTOYS about the price being high BUT on this issue I think its HTC who should be criticised for suggesting this two tier policy. Its not as if their customer support has been very good in the past anyway!
midsleic17:59 05 Jun 08
9 Posts
@colin987
You may have a point about a global economy but let's be honest it isn't and neither would most people want it to be. This unit for example will fair very badly in America as it's not built for that area. Also Vodafone have rejected their UK stock under quality control issues - so therefore we can expect that the entire UK stock is delayed for this very reason.
Whether you feel HTC are wrong or not is irrelevent. What is, is that Expansys have palmed off 'good news' and hidden the fact that HTC will not - and have an absolute right not to- support these units under warranty.
I'm sure anyone in America would feel as aggrieved if they were sold a unit under the impression that it was an official US model. So why should we put up with it being in the UK? AND the higher price!
colin98718:15 05 Jun 08
519 Posts
I totally disagree because some people work and travel all over the world.
I want my phone to work in America, Europe, Asia etc wherever I bought it.
Dont tell me u dont think ur phone should work when u go on holiday somewhere?
Companys only do unit region branding with things like DVDs, games etc so they can charge more for the product in regions which have more wealth, Theres no good reason for HTC to be able to justify doing this so lets direct the criticism there.
The whole point about a MOBILE is that its ... Mobile, and thus should be warrantied which ever region u take it to!
midsleic18:25 05 Jun 08
9 Posts
Yes and you have exactly proven my point. This unit is not tuned to work all over the world - therefore it may not be tuned to do other things properly in the UK as it is an Asian handset.
Anyone buying this for America for instance will find it supports few networks and if at all Edge at the most likely.
panitoni18:53 05 Jun 08
13 Posts
Don't want to take away from the conversation, but I have just registered with the Hong Kong - English HTC website using the early released expansys version of the diamond phone's serial number and it has given me access to all the application and rom downloads for practically all the recent devices, including applications for the diamond.
I know this doesn't excuse Expansys in the slightest, but at least you know you can get the rom upgrades if you want them.
Just thought you'd like to know.
Optik19:05 05 Jun 08
8 Posts
Director
I just ordered one from expansys...
hoping a lot it will be a disent buy
reeding above makes me speechless...
Ineedtoys19:34 05 Jun 08
393 Posts
If the HK site is accepting the serial numbers then that is good news. However it still doesn't answer who handles the extra shipping costs, the extra lead times, nor do we know how long the so-called "warranty" lasts for.
My main objection is that Expansys are still claiming these are UK units on their product page
"HTC Touch Diamond
version: UK, GPS"
even when this has been exposed as a lie.
midsleic20:17 05 Jun 08
9 Posts
HTC confirmed that they will definately not stump up for the carriage costs and that all repairs will be chargeable according to their terms. Apparently they don't actually ship the units out boxed so as far as they are concerned whatever leaflets etc are with the unit they won't be adhering to them.
It's highly unusual for a vendor to support a two year warranty if at all - and that is what you'll be getting with an official UK version.
And what happens if Expansys go under?
Or HTC release WinMo 7 as an upgrade, will these handsets get that too? I doubt it.
panitoni20:57 05 Jun 08
13 Posts
In regard to the upgrade question, please read my earlier post. Not an ideal situation, but does give some comfort to those who have kept the handsets.
I'm also in agreement with Ineedtoys earlier about selling the phones as UK versions. My main question to expansys though would be why?. Why import handsets two weeks before the original release date? How much more profit will it generate in respect to the customers you'll lose? How many sales will you lose because people will be convinced you are selling imports even when you actually do have the official versions?
I also feel sorry for your customer service people who have to answer the rightfully angry customers who had no choice in which version they would receive.
You should also bear in mind the customers you will be losing are those willing to spend £500 on a phone, I would think those are the ones you'd want to keep.
I suspect you haven't heard the last of this.
Wishlist20:58 05 Jun 08
3638 Posts
UK
"And what happens if Expansys go under?"
What happens if HTC go under?
midsleic22:16 05 Jun 08
9 Posts
@wishlist
Based purely on what we're discussing - grey market goods - I don't recall HTC having to fork out £200k in legal costs for selling grey market goods as Expansys did a couple years back.
Any more of that and they WILL be going under. Doesn't take much to shut a business down these days, particularly one that takes the arrogant view that they can purposefully mislead customers - simply because they want to be 'first' to market and are jealous someone else will be. An odd position to take with people tightening their belts in the UK. And I agree with a previous poster - Expansys have alienated a lot of loyal and potential customers who were willing to shell out £500 for a phone that is out in a couple of weeks.
What are they going to do with the returns - sell them off as new?I doubt anyone will stand for that.
It can't be avoided that customers have been decieved and - yes Expansys are saying they will honour warranties - but why lie to start with? And if they do it once will they do it again when it comes to needing warranty care in 18 months? The warranty thing still has not been fully resolved or clarified.
mjheathcote22:45 05 Jun 08
17 Posts
Blimey can't believe my simple question whether the phones where grey import or not would result in the thread being deleted & such heated discussion.
selene22:46 05 Jun 08
6891 Posts
I am woman. Phenomenally
Phenomenal woman, that's me
Lol!! Yeah, look what you started!!!
Selene
------
It's the so called normal guys who always let you down. Sickos never scare me, at least they're commited
mjheathcote22:54 05 Jun 08
17 Posts
The thing is personally I don't really care if they where greys or not, as long as the warrantee was identical, hence the initial question. If the warrantee was identical (which it appears not now) I would have no problem buying.
Optik23:20 05 Jun 08
8 Posts
Director
my arriving tomorrow....
will do all tests over the weekend and if it is not uk unit, will return!
Ineedtoys09:42 06 Jun 08
393 Posts
See Expansys are deleting posts again...
Come on guys, be honest with your customers for once - is your "Expansys warranty" for 1 year, or 2 years like the HTC offer in the EU? And will you cover all repair shipping costs from the UK to Asia?
Spawn11:28 06 Jun 08
129 Posts
Director
If you have ordered it from Expansys then you can be assured that IT IS NOT A UK model but a Hong Kong version ie Asian.
Related
Just in case someone missed my post in other topic - http://forum.xda-developers.com/showpost.php?p=1470423&postcount=23
According to the salesman in INKINO shop at 48 Tottenham Court Road, Kaiser is going to be available to buy early next week (starting 3rd September) at the £485 price tag.
Shop's details and contact information:
http://www.inkino.co.uk/zen/index.php?main_page=contact_us
http://www.inkino.co.uk/zen/index.php?main_page=product_info&products_id=1794 - page says about the stock 29th of September, but salesman said next week. Will see...
Certificate Revoked!?
Just called the guys at Inkino who still beleive that they will be getting the little gems in on the 5th (this week).
Went to place a pre-order but when you goto their shopping cart I get this:
This organization's certificate has been revoked
Surely not good.
I really want one of these on release!!!
Just received this email from our friends over at Modaco
If you've been on the site of late, you'll no doubt have spotted the excitement around the new HTC Pocket PC, codenamed 'Kaiser' and now branded the 'TyTN II'.
A considerable upgrade from the original TyTN, the new device features the same sliding-QWERTY layout, but in a smaller package and with boosted specs. The TyTN II features integrated GPS, a 3 Megapixel autofocus camera, 256MB ROM and much more.
MoDaCo has teamed up with Expansys to bring you an exclusive preorder offer on this hot new device!
Our bundle, priced exactly the same as the regular TyTN II, offers
you:
* a HTC TyTN II
* a car charger
* an eXpansys £10 off any order over £20 voucher (excluding
delivery) for use with a future order
* a MoDaCo CamerAware safety camera alerting lifetime subscription (normally £19.99!)
* a MoDaCo Ad Free lifetime subscription (normally £9.99 PER
YEAR!)
Not a bad deal i'd say :-D
Click to expand...
Click to collapse
Anyway I followed the link to find expansys.com showing in stock in 4 days!
http://www.expansys.com/p.aspx?i=151713&se=404
Cetificate
Just spoke with the chaps again.
They are getting their web people to fix the shopping cart. Apparently they now have a queue of 30 people in the reservation list,- but they expect there to be enough to go around on the 1st shipment.
Contact details given - waiting for that magic call!
Expansys UK getting some stock tomorrow!
http://www.modaco.com/index.php?showtopic=258736&view=findpost&p=840054
Gordon
Hi all,
There are many reports of the Expansys units being grey - and not registering on HTCs site.
There is a thread at coolsmartphone.com were DeviceWire reports that it will be the FIRST distributor of the UK Diamond but this will be mid to late June: http://www.devicewire.co.uk/eshot/htc_touch_diamond_delivery/index.html
Mine is coming from TotalPDA. I just called them, they have stock but are under embargo and cannot send them until next Tue (10th). Question is, if DeviceWire say they are going to be first then are the TotalPDA ones gonna be grey too?
Has anyone got an Expansys one to register on HTCs site? Has anyone else got a TotalPDA order waiting? Has anyone else got any more information?
Confusing....
Rich
Word from HTC is that any device being bought outside Hong Kong atm is a grey import, has no warranty with HTC and ofc, no registration benefits
eskostar said:
Word from HTC is that any device being bought outside Hong Kong atm is a grey import, has no warranty with HTC and ofc, no registration benefits
Click to expand...
Click to collapse
This is TOTALLY TRUE. I tried to register my phone through the HTC site and it doesn't recognise the Serial number. I bought mine through Expansys
Grey.........my mood!
I have just spoken to HTC who told me that I cannot register my expansys Diamond with club HTC because they have not updated the website database, he assured me that my 'grey import' has a full warranty which exspansys will honor and that I will be eligible for downloads once they have updated the servers.
Even more confusing, should I send the unit back or not??
Get that in writing!!!!
R
hahaha
tho a happy news....
Expansys will honour the warranty as stated on their forums. But as for updates etc, id get what HTC have said to u in writing because some people are saying that HTC wont provide updates for any 'grey' Diamonds.
The expansys forums state that they themselves will honor any warrenty on the device.
I'm not too worried about lack of updates from HTC; Firstly 'cos they haven't been to quick in releasing them in the past, and secondly, that's why we're all here on XDA
Side note: Got mine yesterday. Loving it
Spawn12 said:
Expansys will honor the warranty as stated on their forums. But as for updates etc, id get what HTC have said to u in writing because some people are saying that HTC wont provide updates for any 'grey' Diamonds.
Click to expand...
Click to collapse
Well they gave me a case reference, which will be e-mailed to me, when I get home from work I will post the e-mail.
I am a little concerned how exspansys have deleted the original forum thread from the Expansys website and have not returned my call requesting a returns number.....
Expensive strikes again
ill wait
and get a real one from orange
I arrived yesterday from the expansys, and mine is black
In case of record, I tried to do it in HTC e-Club and receive a message that is not a product of HTC.
Already there have been a Cruise and a P3300.
tabarda said:
I arrived yesterday from the expansys, and mine is black
In case of record, I tried to do it in HTC e-Club and receive a message that is not a product of HTC.
Already there have been a Cruise and a P3300.
Click to expand...
Click to collapse
Wich would suggest it's "grey". It's not the colour of the device ppl are referring to when they are talking about grey devices, only that it's an import from the asian market and HTC isn't too happy about that practice, and therefore limit your experience with lack of support..
chribruu said:
Wich would suggest it's "grey". It's not the colour of the device ppl are referring to when they are talking about grey devices, only that it's an import from the asian market and HTC isn't too happy about that practice, and therefore limit your experience with lack of support..
Click to expand...
Click to collapse
as i said in another thread ANY DIAMOND device that HTC produces will be supported by HTC via warranty and You will be able to register your device on their site ONCE IT HAS BEEN UPDATED! ..
walshieau said:
as i said in another thread ANY DIAMOND device that HTC produces will be supported by HTC via warranty and You will be able to register your device on their site ONCE IT HAS BEEN UPDATED! ..
Click to expand...
Click to collapse
But there's conflicting reports. Some people are saying HTC will not support it outside HK, others are saying they will. I think you have to assume 'maybe' they will 'maybe' they won't. And if your that concearned call HTC yourself before you buy.
Hi,
I got this answer from Expansys Benelux this morning:
---------- Forwarded message ----------
From: NL-Info <[email protected]>
Date: Fri, Jun 6, 2008 at 10:17 AM
Subject: Re: HTC Touch Diamond / No warranty?
To: Arnauld Van Muysewinkel <[email protected]>
Good morning,
We confirm they are not grey import. We have had a lot of reaction in this way already, you have one year warranty through HTC when buying it.
Best regards,
eXpansys-Benelux
eXpansys-SAS
Tél : +31 (0) 208 908 003
+ 32 (0) 38 080 136
+352 2020 35 96
Fax : 0033 (0) 467 45 12 25
Mail : [email protected]
be web : www.expansys.be
nl web : www.expansys.nl
lu web : www.expansys.lu
(SNIP disclaimer)
----- Original Message ----- From: "Arnauld Van Muysewinkel" <[email protected]>
To: <[email protected]>
Sent: Thursday, June 05, 2008 2:15 PM
Subject: HTC Touch Diamond / No warranty?
> According to the web site http://www.coolsmartphone.com/news4083.html
> the devices sold by Expansys are "grey imports" from Honk Kong, and
> *wouldn't be covered" by HTC warranty! Also according to a ruling from
> 2005, such grey imports are illegal.
>
> How could you explain you are able to ship devices not yet delivered by HTC?
>
> So what's going on here? Is it possible to have some official reaction
> from Expansys. If the allegations here above are true, I want my money
> back! This would be deeply dishonnest!
FYI: I received this from TotalPDA today:
It is the official UK version which is being released on Monday, we will
have stock in on Wednesday next week
Yours Sincerely,
Barry McAloon
Sales Support Manager
Customer Service Department e: [email protected] t: +44 (0)
870 220 4800 f: +44 (0) 870 220 4801
TotalPDA LTD, Europc House, Fifty Pitches Road, Cardonald Business Park,
Glasgow, G51 4EB
The 4th fastest growing private technology company in the UK Visit us at
www.totalpda.co.uk
"FYI: I received this from TotalPDA today:"
Ahhh - the words I have been waiting for
R
no problems registering Diamond with HTC
I had no problems registering my Diamond with HTC. Mine is a Hong Kong serial no so I Just registered it on the English Hong Kong site as the Australian site gave an error when I entered the serial. No issues at all now.
I've just talked to HTC customer service hotline in Denmark. He had to ask his boss but the conclusion was that HTC do have a worldwide warranty and if anything happens to my diamond I can ship it to UK (I live in Denmark) because they have a HTC global repair center there. I'll probably have to pay the shipping cost and it might take a little longer but the warranty will cover the repair. He said if it was him he would keep it.
I didn't get it in writing but he gave me a case no. and his name.
Devicewire.co.uk stated that they are going to have Diamond in stock by June 9th. However this morning -->http://www.devicewire.co.uk/eshot/htc_touch_diamond_delivery/index.html
Apparently there is a rumor that HTC delayed delivery due to Quality issues. Anyone with more informations?
Much confusion atm - DeviceWire claiming to be first in the UK with them by 23rd June. Clove stating UK spec 16th, Hantech 19th. Expansys has already shipped but there are concerns that they may be Grey. TotalPDA have them in stock but are embargoed by HTC, no idea if they are grey or not....
Watch this sapce I think...
R
Play are still stating "Due for release on 13/06/2008", which I thought was the "offficial" launch date.
TotalPDA DONT have them in stock, the guy on the phone admited to me it was just to drum up interest. They're getting them on the 11th.
I was previously preordered on htcdirect.co.uk, so i was on the mailing list. They just sent out the following update. Why would HTC delay shipment because of software? Wierd.
Hi,
We have just been informed by the only official distributor of HTC products in the UK that the HTC Touch Diamond is now expected to come in on 17th June. The reason for the delay is a last minute software fix that needed to be applied. We appreciate that you have already been waiting a long time for this device, but it is better that known issues are dealt with at source rather then with a later ROM update or patch.
Please be aware that there are some grey-imports available in the UK. These are sourced from the Asian Market and thus come with warranty issues. HTC will not entertain warranty related repairs in the EU. Also, they only have a one year warranty. Also, they shipped without the software fix.
Be assured that your pre-order will be dealt with on the day the stock arrives.
Regards
Click to expand...
Click to collapse
Devicewire claims that they will be the first in UK to have them, officially. They posted that the worst scenario is June 23rd. I don't understand this. Maybe a marketing trick to stop people ordering from Expansys? Fear of defective device can do wonders...
Still, I am hoping that shipment might be in UK before 23rd...I sent email to Devicewire, maybe they will give us some additional details.
Or perhaps there is actually an issue and it was only caught after the initial HK units were sold (and grey market sold in UK by Expansys). And perhaps that issue accounts for the lagginess differences between the demo videos by CoolSmartPhone and the actual units in people's hands...
there is a registry patch that apparently correct the lag problem.
drtwin said:
Devicewire.co.uk stated that they are going to have Diamond in stock by June 9th. However this morning -->http://www.devicewire.co.uk/eshot/htc_touch_diamond_delivery/index.html
Apparently there is a rumor that HTC delayed delivery due to Quality issues. Anyone with more informations?
Click to expand...
Click to collapse
Same in Italy, HTC is making a rom update for european version.
This is reply I've got today by devicewire
___________________________________
Hi,
Thank you for contacting devicewire.com
We have been informed by HTC directly our shipment will leave the
weekend and will take about 10 days to arrive with us. I wouldn't be
surprised if items are dispatched ahead of the new advertised date.
If you have any further questions, please do not hesitate to contact us.
Regards,
devicewire.com
I read somewhere that the new date is a 'worst case scenario', so the devices should start arriving shortly before then...
Anyway, the fact that HTC are willing to move the release date to apply a software fix shows, as you would expect with a flagship device, that they are taking this device seriously and that they really want it to work as well as we want it to work.
Dark Fire said:
I read somewhere that the new date is a 'worst case scenario', so the devices should start arriving shortly before then...
Anyway, the fact that HTC are willing to move the release date to apply a software fix shows, as you would expect with a flagship device, that they are taking this device seriously and that they really want it to work as well as we want it to work.
Click to expand...
Click to collapse
I hope so!
Its funny, i was just reading the other threads and tweaks etc, and how the phone doesnt wake up/vibrate etc when you get an SMS. In a past life when i was integrating GPRS kit at a network we used to have the handset group there to run handset tests against the network. I had quite a few discussions with them about phones and that kind of SMS 'flaw' is exactly the kid of software issue they would reject handsets on.
I wonder if it really is a HUGE software issue, or a bunch of minor ones that too many operators complained about.
Maybe someone should ask HTC excatly what software problems they're sorting out. Would there be any reason for them to keep a general description of the fixes secret?
Worth a shot, but i bet they wont want to say anything untill its released.
If its minor problems people will ***** - why hold up release just for that.
If its major problems people will ***** - if they let that slip past once, what else might they have missed.
Looks like TotalPDA's website has been updated to show a 1-2 week delay - despite telling me only on Friday that they had them physically in the building (more than that - the guy swore they had them physically there) but could not ship due to embargo. It seems every time someone talks to TotalPDA they get a different story!
Hope the delay is not too long...
Rich
That's a shame. It's obvious that all of the companies are pretending to have them, but none of them (apart from Expansys, which is cheating) will have any until sometime between the 15th and 25th...
Just get INKINO to let you know when they have some, and don't worry about getting a Touch Diamond until they have some - they'll be among the first the get the devices...
I spoke to two people at TotalPDA on Friday saying they had none in stock but are receiving a delivery on Wednesday (the other guy Thursday). So hopefully you should get it Thurs/Fri. I'm going to call on Wednesday to see if they have got them.
Will let you know
I think the 1-2 weeks means they got no more 'preorder' slots left for their first delivery.
They always said 'in stock' but the numbers they had kept going down.
Just got this:
----------
I'm dropping you an email to update you on the status or your recent order for the HTC DIAMOND.
We have just received a communication from HTC to say that they are delaying the launch of the official UK version of the HTC Diamond. We are now expecting delivery on the 24th June 2008.
Please accept our apolgy for this delay but it is outwith our control
As we are a major seller of HTC products within the UK, we shall be one of the first to receive these units and in turn you will be the first to receive them within 24hrs of delivery.
HTC would like to offer their apologies for the delay in supplying these products to the market
--------
Would LOVE to know the name of the sales staff that SWORE they had them pysically in stock - grrrrrrrrr
R
I just got the same.
I've just about had enough! I replied right away and cancelled my order.
I've ordered from ebay:
http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=130228910138
389 pounds including delivery (they're a power seller in manchester). I know its an import, but at that price i just dont care anymore!
they've set this date probably because devicewire claims that they will be the first in UK to have them - officially. Devicewire claims thta they will have them in stock on June 23th, day before.
These delays and grey imports are really hurting the Touch Diamond. If the people at Apple were normal, I'm sure they'd be laughing at HTC now, and feeling slightly relieved.
I've got 2 Korean SU660s for sale due to upgrading to the Nexus 4. They're the ones with the pull out TV aerial, and were on the SKT network in Korea.
They're both rooted and have had custom ROMs installed on them. They're in fine condition, have always had a screen protector and case.
I thought I'd offer them here as I don't imagine they'd be of any interest to anyone who doesn't understand how to flash ROMs.
I'm in the UK, but am willing to ship them if you pay for it. Not looking for much at all! I'd prefer to keep the chargers if possible too.
Best contact is by email as I don't check here often: MOD EDIT: I'm removing the contact address but leaving this thread here, closed of course, as a reminder for the users about this matter.
Closing this thread, the rules are very clear about sell items on the forum:
7. Do not spam, sell or trade on the forums.
If you wish to advertise a product, contact us we provide ads. But do not post it in the forums, it will be removed and you're likely to receive a ban.
From Nov 30 2012 the Marketplace will close. No new Wanting to Buy or Sell threads should be made after 19 Nov 2012. From Nov 30 2012 selling, buying, trading and exchanging devices or any item will no longer be permitted in any forum or via Private Messages.