Phone got wet. What should I do? - XPERIA X1 Q&A, Help & Troubleshooting

I bought my Xperia X1 in Hong Kong about 2 weeks ago. It has gotten wet...
I tried to turn it on (foolishly) without letting it dry and the screen turned on but then quickly went blurry. Then when i tried to turn it on later the LED flash lite up but nothing else.
now when I put in the battery the keyboard lights up.
does anybody know i sony ericssons warranty will cover this? or if this can even be repaired? any estimates on how much it will cost?
any advice? I am going to let it dry for 2 or 3 days and try to turn it on again.

DriveBuyB said:
I bought my Xperia X1 in Hong Kong about 2 weeks ago. It has gotten wet...
I tried to turn it on (foolishly) without letting it dry and the screen turned on but then quickly went blurry. Then when i tried to turn it on later the LED flash lite up but nothing else.
now when I put in the battery the keyboard lights up.
does anybody know i sony ericssons warranty will cover this? or if this can even be repaired? any estimates on how much it will cost?
any advice? I am going to let it dry for 2 or 3 days and try to turn it on again.
Click to expand...
Click to collapse
Open the back side of the phone. And see if you're battery has changed colors or somethin on the back of the phone.
These things uses colors to tell if somethin got wet. Usualy I believe the sticker get's red when it has touched watter. Then the warrenty will not count anymore,

DriveBuyB said:
any advice?
Click to expand...
Click to collapse
Put on towel on radiator and pray to whatever god you believe in!
If that fails and you don't have insurance then it's not looking good...

do you think SE will atleast repair it outside the warranty?
can i get this fixed somehow? or am i stuck with a 800 dollar brick?

I obviously can't guarantee this will work, but it's worth a try. This has worked for me in the past for several waterlogged phones, including phones dropped in swimming pools.
Don't attempt to power on the phone anymore. Get hold of a hair dryer. Remove the back cover (of the X1, not the hair dryer.) Remove the battery and set it aside (DON'T heat it!) and the stylus, and slide the phone open.
Place the phone face down with the open back facing the hair dryer's air stream, but at least a few inches away. Set it on lowest speed heat, prop both the phone and hairdryer up to make sure they don't move, and leave the X1 for an hour or two, checking how hot it gets every 10 minutes. Don't let it get too hot to hold comfortably.
After an hour or so, let it cool in a dry place for an hour or so, then repeat the hair-drying again.
Don't try to power it on until at least 1 or 2 cycles have been completed. If it doesn't work, you might have to do this over the space of a day or so.
Good luck.

DriveBuyB said:
I bought my Xperia X1 in Hong Kong about 2 weeks ago. It has gotten wet...
I tried to turn it on (foolishly) without letting it dry and the screen turned on but then quickly went blurry. Then when i tried to turn it on later the LED flash lite up but nothing else.
now when I put in the battery the keyboard lights up.
does anybody know i sony ericssons warranty will cover this? or if this can even be repaired? any estimates on how much it will cost?
any advice? I am going to let it dry for 2 or 3 days and try to turn it on again.
Click to expand...
Click to collapse
Just replace the battery, then make a story.

yodafone said:
I obviously can't guarantee this will work, but it's worth a try. This has worked for me in the past for several waterlogged phones, including phones dropped in swimming pools.
Don't attempt to power on the phone anymore. Get hold of a hair dryer. Remove the back cover (of the X1, not the hair dryer.) Remove the battery and set it aside (DON'T heat it!) and the stylus, and slide the phone open.
Place the phone face down with the open back facing the hair dryer's air stream, but at least a few inches away. Set it on lowest speed heat, prop both the phone and hairdryer up to make sure they don't move, and leave the X1 for an hour or two, checking how hot it gets every 10 minutes. Don't let it get too hot to hold comfortably.
After an hour or so, let it cool in a dry place for an hour or so, then repeat the hair-drying again.
Don't try to power it on until at least 1 or 2 cycles have been completed. If it doesn't work, you might have to do this over the space of a day or so.
Good luck.
Click to expand...
Click to collapse
it worked!!!
but I still have water marks trapped under the screen. they are somewhat obvious when the screen is a bright green background or white.
how do I remove the water marks?
my warranty is already void presumably. can i open the case and just whip it off? is there another way to remove the moisture?

Try taking the battery panel off and battery out and leaving the phone in your airing cupboard or next to your hot water tank for a couple of days. That worked for me when my wife accidentally washed her Ipod Nano in the washing machine

It will dry by times going

DriveBuyB said:
it worked!!!
but I still have water marks trapped under the screen. they are somewhat obvious when the screen is a bright green background or white.
how do I remove the water marks?
my warranty is already void presumably. can i open the case and just whip it off? is there another way to remove the moisture?
Click to expand...
Click to collapse
ive done a few waterrepairs an have gotten all but one back to life(without any water stains let at all)
first remove battery as soon as possible and dont put it back until the end.
then dismantle the device
then put all parts (except battery) on a towel and then into the owen at 60 C for about 2 hours, (sometimes i had to do it twice)
then let everything cool off and then just put it all togheter
last but not least - start your phone again =)
if the battery has a waternotifier(red dot) then you really should get a new
battery but my old tytn still runs as it should even tho the red dot is present.

jonteponte said:
ive done a few waterrepairs an have gotten all but one back to life(without any water stains let at all)
first remove battery as soon as possible and dont put it back until the end.
then dismantle the device
then put all parts (except battery) on a towel and then into the owen at 60 C for about 2 hours, (sometimes i had to do it twice)
then let everything cool off and then just put it all togheter
last but not least - start your phone again =)
if the battery has a waternotifier(red dot) then you really should get a new
battery but my old tytn still runs as it should even tho the red dot is present.
Click to expand...
Click to collapse
60 C?? wont that fry the phone?
does that get rid of the watermarks under the screen cover?

DriveBuyB said:
it worked!!!
but I still have water marks trapped under the screen. they are somewhat obvious when the screen is a bright green background or white.
how do I remove the water marks?
my warranty is already void presumably. can i open the case and just whip it off? is there another way to remove the moisture?
Click to expand...
Click to collapse
Glad to have been of help then
Those "water marks" are probably due to water trapped between the touchscreen layer and the actual LCD panel itself. Don't disassemble the X1. Getting to the display portion isn't easy and you run the risk of losing a part or screwing the thing up. And don't worry about the water indicator labels - you're not likely to find matching ones anyway without going to a service center.
You can try leaving it for about an hour or so on the low hairdryer setting, with the touch screen directly facing the warm air stream.
Again, be careful with the heat and make sure the screen doesn't get too warm to comfortably press the back of your hand on it. The LCD doesn't like this much, but it's a necessary evil...

well....the water marks are, from what i can tell, completel gone. i dont see them anymoe over a bright green or white screen
wow... sony ericsson makes some sturdy phones eh??
i replaced the battery and i am also requesting to have the screen replaced also as soon as my local SE store gets a replacement screen they will swap it for me. they said it will only cost 60USD.

well....the water marks are, from what i can tell, completel gone. i dont see them anymoe over a bright green or white screen
wow... sony ericsson makes some sturdy phones eh??
i replaced the battery and i am also requesting to have the screen replaced also as soon as my local SE store gets a replacement screen they will swap it for me. they said it will only cost 60USD.

Does anyone know if the X1 has more than 1 water indicator sticker?
The one on the oustside under the battery is the most obvious one.. but just wondering if there are any on the actual PCB inside as well.
Thanks!

kunz said:
Does anyone know if the X1 has more than 1 water indicator sticker?
The one on the oustside under the battery is the most obvious one.. but just wondering if there are any on the actual PCB inside as well.
Thanks!
Click to expand...
Click to collapse
I can spot only 2 on the outside. My dots turn pink (not red) and I replace them with glossy white sticker. These can fools repair center twice!
They repaired my X1 without any doubt/complain twice! (SIM not detected/Loud Speaker won't work Respectively)
Even now they still honor my warranty!
You can try these if you dry your X1 well enough (the exterior is in good condition ie. no water mark/stain)

kanthai said:
I can spot only 2 on the outside. My dots turn pink (not red) and I replace them with glossy white sticker. These can fools repair center twice!
They repaired my X1 without any doubt/complain twice! (SIM not detected/Loud Speaker won't work Respectively)
Even now they still honor my warranty!
You can try these if you dry your X1 well enough (the exterior is in good condition ie. no water mark/stain)
Click to expand...
Click to collapse
lol i have been trying to think to work that way where can you find those grossy sticker? I let my x1 get wet ont he table last 2 weeks, both the watermark is gone , ut luckly phone is perfectly function , after using an airdryer for half an hour and leave it in airy for 2 days,

just fyi for everyone here: if you have a phone (any phone) that gets wet or submerged be sure and leave it off until it COMPLETELY dries out. If you leave it on when there is still water in it some of the connectors may corrode. The reasoning for this is that I do believe that some metals corrode faster/only when water is on them and an electric current is passed through them.

I got my phone wet a few days earlier - dropped it into the bath tub
Aired it out for a few days, keys still won't work, and sent it for repairs - good thing is, the SE guys still honored my warranty (despite the red label) and changed my screen FREE OF CHARGE.
3 cheers for the great service at HK SE service centre!

DriveBuyB said:
60 C?? wont that fry the phone?
does that get rid of the watermarks under the screen cover?
Click to expand...
Click to collapse
60 C may melt some plastic components of the phone circuit..

Related

Water damage, maybe?

Eh, bad week. First comes the small crack in my Kaiser's screen, getting out of a car, then somehow the bottom of my cup from BK giving out in my car, pouring water into the area where I leave my phone.
I know you folks have read a fair share of water damage problems, I have searched around for the last hour or two reading threads, but to my avail, haven't came across anyone with the same problem as I.
Basically, as the phone stands at the moment, it's basically completely stock. Haven't flashed anything, added a few programs, etc. Haven't upgraded the battery; everything is how it would be buying a brand new phone, essentially. As for my problem, yes, the water sensitive sticker is pink. The phone was probably sitting in about a half inch of water for 10 minutes; only the bottom half (everything below the LCD) got wet. Then, it probably sat in my pocket for a good 10 minutes before I noticed my leg was getting drenched. I took it out of my pocket, only to see my screen going berserk, thinking that it had to do with my small crack in my screen from the day before. (The crack only runs about 1/8th of an inch in the bottom left corner. The touch screen and LCD were working absolutely fine the entire day with it there.) I noticed the bottom of the phone was wet, took the battery out, etc., and promptly took the SD card and my SIM out as well. I dried everything off, as there wasn't really much water anywhere, just streaks of water here and there, let the phone sit in front of the heat in the car for a good half hour or so, and decided to test it out to see if it works.
Normally, I'd be afraid to put the battery in so quick, but everything seemed pretty dry. On my first attempt, it booted up absolutely fine, with the exception of lasting long. After the AT&T screen and the norm, I got to my home screen where the screen ended up breaking up into pixels and slowly fading black, then to white. I decided to take the battery out and let it dry again.
I got home earlier tonight, took out the hair dryer, dried it on very low heat for 30 minutes, just to be sure, and tried again. This time, everything boots up, with the exception of the graphics. It goes to a very-bright white screen, where the AT&T logo would normally be, then dims a bit, where the green windows mobile load would be, then stays that way. After I know it's fully booted, everything works, but the screen is still white. Keyboard lights up, I can receive and make calls, speaker works. Hell, I know the camera works as well because the back-light goes the brightest when I hit the camera button, and take a picture I can hear the shutter sound.. despite no graphics.
My question is, do you guys think it has to do with the crack in the screen at all, or the water damage? If I had to take a guess, it would be the water. If I touch the crack, or any part of the screen, I don't get the normal black/white discoloring someone would normally get. Yet, why would everything be functional except the screen? Since I bought the phone off of Ebay, I have absolutely no coverage with AT&T, and never planned to anyway, my only resort would be to either mess with the phone itself, or find a repair service.. and of course buying another tilt, which, could kind of burn a hole in my pocket with the holidays and all. I'm tempted to go buy a set of T torx, but of course it'd be my first time taking apart this device and if it is repairable, I'm not trying to be the sole "act" of bricking it.
Anyone have any thoughts or comments? Anything would be appreciated.
Thanks, Scott.
Edit: Gah, just got another RLOD. I've gotten past this once already.. it ended up being my manufacturer's charger. When I toggled with it for awhile, nothing seemed to fix it. I got pissed one night, and jammed the old charger into the USB slot, and viola, amber light. I changed chargers right away, and it's been working fine since. I just tried messing with it again, but nothing happened. I guess I'm going to take apart the device, leave everything standing for a few days, and see what happens, unless of course, someone provides a decent solution to this.
Edit2: Lol, Amber light again. I hate this ****. I'm really looking into the Fuze, but once again, I'd like to get this up and running.
The first thing to do if you get water damage is pull the battery and do not put it back in until you're well beyond sure it's dry and clean. If the liquid was salt water, soda, etc, it would have to be cleaned, then dried.
Otherwise, probably garbage. Especially considering it ran for a while when wet, and you then tried to power it back up after wiping it off.
khaytsus said:
The first thing to do if you get water damage is pull the battery and do not put it back in until you're well beyond sure it's dry and clean. If the liquid was salt water, soda, etc, it would have to be cleaned, then dried.
Otherwise, probably garbage. Especially considering it ran for a while when wet, and you then tried to power it back up after wiping it off.
Click to expand...
Click to collapse
unfortunately this is quite true... I've been working with electronics (specifically printed circuit boards & surface mount technology) for nearly 2 decades and have seen a number of items with water damage come out fine if it was powered down, cleaned and dried properly.
Disassembly of the tilt and hermes is very easy, especially with Mike's guide. But you have a digital problem. You could take it appart and try to clean the surfaces of the circuit boards with a q-tip and some Isopropyl alcohol, possibly a short amoungst one of the IC's. I think at this point, you've got nothing left to loose. Good luck none the less, let us know what happens. PM me if you think I can help!
Thanks guys, I'll see what I can do.
Hi
I was wondering if the OP managed to get this sorted ? I have the same problem, due to phone somehow being exposed to water. the OS loads fine, but screen stays white.
Is there any solution ?
Thanks

Moisture under LCD? could it be?

Iv got a weird problem with my Kaiser and i cant quite pin point it, so i was hoping someone might be able to. Every now and then i get a sort of ''pattern'' under the LCD. When i push on it i can 'slide' it accross but when i take my finger off it moves back to the middle/original position.
The 'pattern' is always in the very middle of the screen and it varies in rectangular size. 90% of the time this rectangle is visiable, the screen more or less doesnt work.
This pattern can only be seen when the screen is off, and even then it needs to be tilted slightly.
The pattern ONLY seems to appear when the temperature chnages, ie if its been sitting on my desk all day i wont see anythign & it will work fine. But, if i put it in my pocket and walka roudn for 30+mins and take it out of my pocket the pattern will be there 7 the screen wont work. Once again, i have to put it on the side and leave it for 30+mins and the pattern eventually disappears and the screen works again.
Asking a few mates, they recon it could be a moisture under the screen, and its only aroudn whent he temperature chnages due to it condensing etc. Once the temperature has stablised it evaporates off. Do you think this could be correct?
And as for fixing it, would a hair dryer on it work 2 try and evaporate the water for good, or is it a LCD replacement job?
Many thanks all
Andehh said:
it could be a moisture under the screen, and its only aroudn whent he temperature chnages due to it condensing etc. Once the temperature has stablised it evaporates off. Do you think this could be correct?
Click to expand...
Click to collapse
Have a look at your moisture indicator sticker(s) on the back of the device to see if they've turned pink. Have you used it in heavy rain or dropped it into water ever? I've done none of those things but often put my TyTN II in my shirt pocket and have never experienced that screen problem. If your moisture stickers aren't pink and it's still under warranty, it may be worth looking at a warranty repair for this intermittant fault (making sure you fully explain to them under what circumstances it happens). Personally I wouldn't use extreme heat like a hairdryer but mild heat like a hot water cupboard with some silica gel packs wrapped around it may help to make sure all water is removed.
Thank you for your reply mate!
iv checked the sticker on the back and it is still totally white, so obviously fine in that respect. Iv used it in rain before, and enough drops have got onto the screen for me to wipe it away but i wouldnt call it soaked!
Ill look into the HTC repair route, im guessing the instructions etc are all on their web site?
edit: iv sent off an HTC repair ticket, but are they reliable in responding? iv never really trusted these built it in web forms.

[Q] Screen Replacement

HI!
I dropped my Advance in water and now my screen is pixelated, blue, unfocused and sometimes blank. Can you tell me a price for screen replacement?
THANKK YOU VERY MUCH!!!!!
AlexCoolBoss said:
HI!
I dropped my Advance in water and now my screen is pixelated, blue, unfocused and sometimes blank. Can you tell me a price for screen replacement?
THANKK YOU VERY MUCH!!!!!
Click to expand...
Click to collapse
Each repair center has its price, try asking to some center of your city. Let him check the phone because many times when a phone drops in water the motherboard may be damaged.
Put your phone in a bowl of rice and let it stay there for about 12hours. If there is any water inside the screen it should fix it. I also had that problem, my screen would fade to grey etc. and my camera got blurry. So i left it for one night and all water got drained. Try it before taking your phone to service.
Sh0m1 said:
Put your phone in a bowl of rice and let it stay there for about 12hours. If there is any water inside the screen it should fix it. I also had that problem, my screen would fade to grey etc. and my camera got blurry. So i left it for one night and all water got drained. Try it before taking your phone to service.
Click to expand...
Click to collapse
I'm an informatic/electronic technician, this method sometimes works and sometimes not, all depends from some factors: the time that the phone spent immersed in water, the timeliness in removing the battery, if the phone was switched on immediately to see if it works etc. Control that the rice is humid after many hours, if is too humid empties the bowl and put another dry rice.
Yes I know, but i saved many phones using that method.
Sh0m1 said:
Yes I know, but i saved many phones using that method.
Click to expand...
Click to collapse
I'm not saying that it doesn't work, just that can work like can't work I tried only once just for test and worked, other times didn't work for factors that I wrote in previous post, more than anything else I say because if the method doesn't work the user can't say that doesn't work while sometimes works and sometimes not
Sh0m1 said:
Put your phone in a bowl of rice and let it stay there for about 12hours. If there is any water inside the screen it should fix it. I also had that problem, my screen would fade to grey etc. and my camera got blurry. So i left it for one night and all water got drained. Try it before taking your phone to service.
Click to expand...
Click to collapse
I tried it in the 1st place. Then I turned it on and that thing happened
I replaced my screen on August from Kolkata. Samsung Service Center took 5k to replace my screen

[Q] xperia z mobo replace/water damage

hey guys here is a story
so i removed my xperias factory screen protector (because of a major scratch on it) and it left some
residue on the screen. so i started washing it off in the sink w/soap and water. although after i finished i dried it off and
noticed that the water enter the ports (headphone and charger) because the rubber bits were broken. (so i thought it cant be that bad i
took a shower with my one s multiple times and it didn't fritz up or anything) then i noticed my back light flickered and i
thought this is bad so i proceed to turn it off but it wouldn't stay off (it practically boot looped several times) then it finally
turned off then i placed my charger in just to see what would happen it had a red led w/ 3 vibrates after a bit i
blow dried it with a hair dryer and sucking and blowing my device like CPR and finally burred it in rice (what i should of done
before) and left it over night then i woke up plunged it in the charger and my screen had water and my lock
button doesn't work although it seams everything else works (i think the usb is buggy)
although i think im going to have to buy a new button thinginy and i was also wondering if i replace my mobo with a 6603 because i have a locked tmous version. could everything run normally and have an unlocked boot loader?
read the red if tltr;
You water damaged your phone, so you will have to replace more than the "button thinginy".
You will be better of just buying a new phone, as the cost of all the parts you need will be in excess of buying a new one.
Sent from my C6603 using Tapatalk
honestly for all the trouble of finding a motherboard, disassembling your device to fix it DIY, you might mess it up and it might cost you more.
unless you REALLY know what you are doing and have NOTHINg to lose, just send it in for repairs. or just buy a new phone.
you two are probably right about not taking the risk although I did find out I have a faulty battery and the buttons I found out that the volume up key took the place of the power button (it can only wake the phone) and it also does it's normal duties
I'm going to do a change log soon (yes a change log) on my phones states for any solutions
plz I didn't even own it for more than 6 months sad panda Is sad

[Q] 4x vs a lot of water, need help

so, lets just say that i was in a pool and noticed 2 minutes later when i was inside the pool that i had my phone in my pocket
ok then i kinda enter in panic: just press the on button for like half a second and then i remember that might even overkill my phone, and my 4x has this problem with the on button that its not that responsive
so i just calm down, rush to my table and take out the battery and sim card and dry them in the closest towel i had
the thing is that i was in a trip, so there was no silicone bag or rice available for like 3 days so i left it out in the open to dry a bit more
after that i arrive to my home and put that phone deep in rice for like 1 and a half days just hoping for the best
and now i put all my faith on my phone that it will work, so i put the battery and then it lights on the buttons without me even pressing that on button
so i breath and think there is some hope, then i press the on button and nothing happens but the buttons are still lit
so my question is, is there something else i can do to save my phone?
right now the phone is back on rice, thanks a lot before hand
I think there's no smartphone that supports water, mainly pool water. I lost a Sony Ericsson WT19a 'cause a distraction, a pool and 10 minutes... Water is agressive for all components, particularly LCD screen and contacts oxidation.
However, try to take it to a professional, maybe someone can save your phone.
(Or try to disassembly to clean it yourself).
ViniLima said:
I think there's no smartphone that supports water, mainly pool water. I lost a Sony Ericsson WT19a 'cause a distraction, a pool and 10 minutes... Water is agressive for all components, particularly LCD screen and contacts oxidation.
However, try to take it to a professional, maybe someone can save your phone.
(Or try to disassembly to clean it yourself).
Click to expand...
Click to collapse
i might give a shot disassemblying it, is there any seal inside for the guarantee?
ok so i tryed plugging the phone without the battery and it shows de LG logo (woohoo) and then it shows this battery loading animation and then it shows this battery load with a refresh or repeat icon over it, and then it kinda shuts off but the home buttons are still on
the screen looks fine just a bit washed out on the left corner but not a big of a deal
thanks still
racsos said:
i might give a shot disassemblying it, is there any seal inside for the guarantee?
ok so i tryed plugging the phone without the battery and it shows de LG logo (woohoo) and then it shows this battery loading animation and then it shows this battery load with a refresh or repeat icon over it, and then it kinda shuts off but the home buttons are still on
the screen looks fine just a bit washed out on the left corner but not a big of a deal
thanks still
Click to expand...
Click to collapse
Just leave it i think is the best bet, remember not to hair dry it thou.. I did that to my HTC sensation and it just made it worse
It would be in your best interest to leave the phone there before you are absolutely sure that all the water are gone before switching it back on.....
b886b said:
It would be in your best interest to leave the phone there before you are absolutely sure that all the water are gone before switching it back on.....
Click to expand...
Click to collapse
well it had like 4 days to dry off and then like 2 days in rice
You can try with the "rice method" or with tha alcool method but the possibilities of saving your 4x are low. I'm sorry in advance for my bad english

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