Database Develop

ATT Warranty Exchange experiences

Just wondering if anyone can share there experiences with the exchange program through att..like what HAVE you gotten away with and what HAVENT you gotten away with and got slapped with the $500 charge lol

I followed the the warranty return thing on this forum, and I got no problem. I had seriously scratched the screen of the phone. I told the manager before sending it to quote she said its "normal wear and tear." But my speaker of the phone was messed up. On that same phone the void button and some ddamage as I was playing with it, I didn't what it was, until I found out later that its to open up the phone.
So, I got away with two major linear scratches on the screen which made writing with the stylus impossible. And I had damaged the button. But I told the manager of this before I sent it in. Or the High_end PDA department.

pazookie said:
Just wondering if anyone can share there experiences with the exchange program through att..like what HAVE you gotten away with and what HAVENT you gotten away with and got slapped with the $500 charge lol
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Click to collapse
what did they find wrong with the phone???
i just sent one they sent me, the first time, i put it into the boot loader and noticed that the SPL was HardSPL, it scared me a little and well the screen cracked while i was looking at it an hour later, the phone rang so i looked and the caller ID and suddenly there was a broken screen on my tilt. not sure if they are gonna say anything about hard SPL but it came that way.
(part of me hopes i was holding someones old phone from this site)
oh yeah and this probably shoudn't be in ROM developement, ask a mod to move it to general

oh im just wondering..i was reading a post about putting the old att spl back on for an exchange and someone replied about how theyve returned 6 tilts with major problems all of which should fall outisde of warranty so i just thought id ask as i have a slight problem myself but its not keeping my kaiser from working and i opened a ticket with HTC directly as they dont screw you if you fall outside of warranty...my usb charger was getting a full contact and i had to bend it up and down to get it to stay charging (shoulda just sent it in then lol) and finally the plastic seperator of the pins broke out and then i bent in a pin a few times and that broke off..so i opened it up and soldered it back in and it eventially popped off again so i was thinking i could just squeeze the plastic piece that broke off back in as it wont come out unless you use needle nose pliers and sliding that pin back in..

I did a warranty return not to long ago. Phone was stuck with the radio from hell 1.65.17.10 and didn't have the friendly FrankKaiser that Jockyw2001 developed. Never had an issue with AT&T saying that I had altered the phone in any way. I flashed back to the original shipped ROM. Change the SPL to 1.56 the original one that it came with. I then re-flashed the original shipped ROM. When the ROM flash completed at 50% I unplugged the phone. This way on the phone will only go to the bootloader.
I actually just did a warranty return again today. Had some scratches on the screen that were really bugging me. There weren't big but definitely a nuisance for me. Told them the phone was stuck on the bootloader, or as I put it in "in this three color screen with Red, green, white." They issued a warranty replacement right away.

AllTheWay said:
I did a warranty return not to long ago. Phone was stuck with the radio from hell 1.65.17.10 and didn't have the friendly FrankKaiser that Jockyw2001 developed. Never had an issue with AT&T saying that I had altered the phone in any way. I flashed back to the original shipped ROM. Change the SPL to 1.56 the original one that it came with. I then re-flashed the original shipped ROM. When the ROM flash completed at 50% I unplugged the phone. This way on the phone will only go to the bootloader.
I actually just did a warranty return again today. Had some scratches on the screen that were really bugging me. There weren't big but definitely a nuisance for me. Told them the phone was stuck on the bootloader, or as I put it in "in this three color screen with Red, green, white." They issued a warranty replacement right away.
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yeah cause we don't know about the magic we can do with the "pretty rainbow screen" come on ATW you let a few little scratches bug you. i'm still waiting for them to send me one that works, i've sent back three and i still have the original that i bought. two broken usb ports and a broken screen good job at&t for being incompetent

Has anybody done a warranty replacement and convinced them to send a new one and not a refurbed?

kareem9nba said:
Has anybody done a warranty replacement and convinced them to send a new one and not a refurbed?
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Click to collapse
actually yes, well they say they will be sending it when the get the phones i just sent back. i talked to Christina and she told me that the phone they will send me next will be the tilt as it comes out of the box, including the software cd, usb cable, stylus, battery, and back cover. i will confirm when i recieve it but they tell me it will be brand new

Well, after I figured out my ROM issues. My phone had some problems with continuously soft resetting. I suspect a bad memory block. I made it clear through out my conversation with the rep that I took really good care of my phone and that I don't know how people can throw their 400 dollar phones around like they are nothing. I also made a point to say my battery seemed to be going bad and that I had done some research about Li-Po batteries going bad and that this seemed to be a classic case. I asked if there was anyway she could send a battery with the phone. (Just so you know, when you call warranty replacement, it seems to me they have two options, send a refurb, or send a full kit) So, she said she could send me a full kit and it is otw now. That is a good thing because my phone wont boot now. I think whether you get caught with a bootloader that is different than OEM kinda depends on who receives the phone on the other end. I'm sure they are SUPPOSED to check that, but I'm sure they can get away with not checking it, and I'm sure there is no incentive for checking it.

tubaking182 said:
yeah cause we don't know about the magic we can do with the "pretty rainbow screen" come on ATW you let a few little scratches bug you. i'm still waiting for them to send me one that works, i've sent back three and i still have the original that i bought. two broken usb ports and a broken screen good job at&t for being incompetent
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Click to collapse
They could have said F.U., you broke it we are not resposible.
My phone got stuck in bootloader while doing a rom update.Called AT$T, they sent me through three techs, my answer to all there suggestions were " did it ", " did it ".
Three days later, they sent me a refurb ( in perfect condition ), in the box was the phone, a return mailing label/postage, even a new piece of tape to seal the box. Put the phone in,sealed the box, put on the label, dropped it in the mail box. End of story. The new/refurb has worked great ever since.
Could not have been easier or more pleasant.

So far it has been very positive even when my phone was technically out of warranty they replaced my TILT (not a cheap phone)
I have done 4 returns via mail and 1 by going to a local AT&T Warranty exchange center. NO PROBLEMS, I did revert back to original ROM but I am sure they didn't check. store replacement was in and out in 25 minutes. ( 10 minutes after my phone was looked at they just gave me a new one ).
AT&T You do have great warranty service I will give you that.

so all sounds good i should just stick my device in bootloader mode and send it back?

i can only revert back the rom as i cant sspl it so it shows hardspl AND security unlocked at the top..think thatl make a difference?

My miniUSB port was broke, wouldn't charge or sync most of the time. I called AT&T told them what was wrong and they said they'd send me a replacement. Once the replacement got here, I reverted my phone back to at&t ship specs, sent it back to them and all went well.

My girlfriend and I both had the Hermes, unlocked w/ cooked rom. They physically broke to a point it was hard to revert them back, but eventually was able to, we got 2 brand new Kaisers for $50 a piece. I'd love to know if I can 'loose' this phone and get a new kaiser for another $50 then sell the one i've been using for a couple of months for 2 or 3 hundred. If anyone has done this or knows how let me know!

I recently had to send in my Tilt and recieved a refub in the mail and everything went very smooth. Customer service was good and fast.

just returned 2 8525's and they sent me a tilt, first 8525 white screen problem, second one wont continue installing rom above 12%. awesome hardware warranty service.

wow they upgraded you to a tilt, thats amazing

warranty
as long as the phone isnt in more than one piece and the liquid indicator under the battery is white there should be no problem. Keep this in mind also. It all really depends on who receives it when you send it in. Everyone views physical damage, wear and tear, etc in their own terms even though there is a standard measure for it. Some let things go and others will say that a wear and tear scratch is damage. Generally you can get away with a bit as long as the phone doesnt look like a dog to it. No broken screens. No screens with pressure cracks (internal cracks). The screen is usually the biggie.

when i first got my kaiser i joined this site.. days later i BRICKED my phone, i had all types of apps and crap on my ppc. SO i went over to my original at&t shop and the dude called my bluff of "i dunno why, its not working". So i took my device and the next day went to another at&t shop with my brother. I walked in flirted my ass off with the ugliest sales rep i found.. and man this chick was beastly, and was able to swap out my device and get a new 512mb mem. card .. with no problem. i didnt even have a reciept, i just talked my way thru and SHAZAM!

HTC repair Experience

Just wanted to share with everyone my experience I just had with HTC regarding the repair of my beloved Kaiser.
About 4 weeks ago my phone tri-color screened on my me. After several weeks of posting to this forum trying to get a fix I finally called for an RMA#.
Sent the phone off, got a call 3 days later saying they were running it through is diagnostics and would report back to me. 3 days later they called me and said it was being repaired and I owed them $20. Paid them and then 4 days later received a call saying my phone was repaired and it was being shipped out and the guy gave me my tracking number.
So the phone shows up and it has a description of what repairs were done. The replaced the mainboard as well as the usb connector. Loaded on WM 6.1 for me and also replaced the entire key pad on the front of the phone. Keep in mind they only thing I think was wrong with the phone to begin with was I screwed up loading the newer SPL so I could flash the phone.
Not sure if everyone has had such a good experience with HTC but this is the reason I will keep buying the phones as they come out. I honestly thought they were going to charge me $150 plus to do this.
So I will take back my 3G iPhone I got and start using my favorite phone of all time.
Now if HTC will make a phone with a larger screen the world will nearly be a perfect place!!!
Happy flashing,
heat

I think I need them to... sounds like the same problem I have. I'll call HTC today so the process can be started to repair my phone... In the Netherlands I heard less positive reactions to HTC's Service.

yah i sent back a tilt with a broken lcd and red light of death and they didnt charge me a dime..they said there was pressure damage to lcd and the mainboard needed to be replaced and also housing because they stated that they need to break the housing to replace the lcd (which is crap) so they quoted me like 300 or something (i dont remember it was 6 months ago) and i told them just to send it back to me with nothing done to it and i dont hear back from them and a week later they call me saying theyre shipping it back and everything has been replaced and i didnt even get the $29 diagnostics fee so that was awesome and to think i almost sent it in to att through exchange by mail warranty program

I sent my kaiser to their repair service for unresponsive keys on the keyboard.
It came back about 10 days later with a new keyboard, new back cover (the rubber external gsp cover was a bit loose) and a new lcd screen (don't know why).
It was warranty, so I didn't have to pay anything.
Satisfied customer over here

I have a Kaiser with the 3G/HSDPA problem in Spain, at this moment is at the Service centre for three times, each time along one month and return with the same problem. I am very unhappy

Help Please! My Sons Tilt is Failing....

Ok.... I have had my Tilt for a year & 1/2... My (then) 14 y/o son became very envious of my phone... We are not a "rich" family and my son saved up for months and finally could afford the phone last year... He bought it 100% on his own, as well as pays his own prepaid AT&T Go minuites for it....
About 6 months after he got it, we got the typical USB problems... We worked around them by syncing via Bluetooth, and buyign spare batteries as well as a stand alone battery charger.. Everything worked great until this week... Tuesday night, it said the Sim was not there... I tried the placing tape on the back of it, and that didn;t seem to help... tried a few other things I read, nothing seemed to help except when we first booted up the phone with it the keyboard slid out... As long as we didnt; close it, it would work (Atleast for TXTing)... But even that was sketchy at best... since then that stopped working completley, and as of lastnight the touchscreen died... Any suggestions at all? Please don't tell me to go search for answers on google... I have already looked.. If there is no hope, please send cash offers if you are intersted in buying it... Thanks in advance for your help....

Teej53214 said:
Ok.... I have had my Tilt for a year & 1/2... My (then) 14 y/o son became very envious of my phone... We are not a "rich" family and my son saved up for months and finally could afford the phone last year... He bought it 100% on his own, as well as pays his own prepaid AT&T Go minuites for it....
About 6 months after he got it, we got the typical USB problems... We worked around them by syncing via Bluetooth, and buyign spare batteries as well as a stand alone battery charger.. Everything worked great until this week... Tuesday night, it said the Sim was not there... I tried the placing tape on the back of it, and that didn;t seem to help... tried a few other things I read, nothing seemed to help except when we first booted up the phone with it the keyboard slid out... As long as we didnt; close it, it would work (Atleast for TXTing)... But even that was sketchy at best... since then that stopped working completley, and as of lastnight the touchscreen died... Any suggestions at all? Please don't tell me to go search for answers on google... I have already looked.. If there is no hope, please send cash offers if you are intersted in buying it... Thanks in advance for your help....
Click to expand...
Click to collapse
You can try to tighten all the screws around the sim card slot and make sure that nothing is obstructing the door from locking tight.
Try a hard reset to reset all the software. I would say to try to re-install the rom, but you say the usb port is bad. Other than that, it is warrantied for a year, call the store or HTC and see if there is anything that they can do for you.

I will try that... but I am thinking maybe it is the ribbion that connects the screen to the motherboard seeing as everything on that part id the problem (touch screen, sim card, screen flickering now).. it is defintley out of warranty as well

Teej53214 said:
I will try that... but I am thinking maybe it is the ribbion that connects the screen to the motherboard seeing as everything on that part id the problem (touch screen, sim card, screen flickering now).. it is defintley out of warranty as well
Click to expand...
Click to collapse
well, maybe you can fix the kaiser completely. cnn.cn is selling usb connectors http://cnn.cn/shop/htc-oem-connector-p-4745.html
and here you'll get a new htc kaiser flex cable assembly (thats the part name, google for it to find other offers) http://www.diytrade.com/china/4/pro...TN_II_Kaiser_HTC_P4550_Flex_Cable_Ribbon.html

X1 screen turns blank in landscape mode

Hi i just thought of sharing you guys what happened to my X1. I had my x1 for almost 4 mos. and been flashing roms almost once a week. Then a wierd thing happened when i was about to reply to a sms i switched to landscape mode the screen turned blank i tried reflashing my current rom and even updated via SEUS but to no avail the problem still there. I brought the phone the next day to a Sony Ericsson service center and they told me that they need to replace a hardware called Rigid Flex. It cost around $64 and unfortunately its out of stock and will arrive 3 to 4 weeks... Guess i need to get used in typing via virtual keyboard for now. I just thank that there is an alternative to the stock keyboard.

That's exactly what happened to my phone, but I've never flashed a ROM. I've sent mine into SE repair in which they received it on the 22nd of July and won't be receiving parts until the 21st of August. By that time my phone will be held hostage for 23 business days and of course a freaking months time. Additionally, if you include the 5 days it took for shipping, SE repair time that will eventually happen and shipping the phone back to me, it will be an eternity without my phone. It really pisses me off that they don't have those parts in stock or their stubborness in not just replacing my phone.

I'm finally getting my phone back after basically a month without it. They repaired the Flex Cable/Rigid Flex on my unit. Hopefully when I get it back, there are no new issues and lets hope one of my roommates is home to sign for it!

its probably something wrong with the cable that goes from the lower part of the phone to the upper (screen) part. When I took my Xperia apart this cable looked really flimsy and poorly placed IMO, almost as if it would wear out after a certain number of slides.

I already went to 2 SE service centers requested for the parts and they told me the same thing that i have to wait for a month.
Hopefully the replacement shall be more sturdy and reliable though i am getting used to typing via touch screen but the device feels incomplete without the landscape mode

My screens turns blue after sliding out i had first the problem that it went out when sliding out.. after repairs and 2 days later it went blue
So now i can go back to the store ..

sopdogg said:
I'm finally getting my phone back after basically a month without it. They repaired the Flex Cable/Rigid Flex on my unit. Hopefully when I get it back, there are no new issues and lets hope one of my roommates is home to sign for it!
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Click to collapse
How's your phone now?

Works like a charm. No issues thus far, here's to keeping it that way. I love having my Qwerty back!

Have two sitting here that need that flex ribbon...very hard to find it...
Regards,
WC

sopdogg said:
Works like a charm. No issues thus far, here's to keeping it that way. I love having my Qwerty back!
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Click to collapse
Good then. Still waiting for that rigid flex... 2 weeks already and counting.

Vodafone lost my xperia, any others?

HI,
I gave my X1 to vodafone on 29/8/09 due to the handset not charging. The expected return date was 9/9/09 so i visited the shop but they did not have it and was told to come back a few days later. In the meantime i phoned up voda and asked a rep on the phone who told me it was repaired and in the warehouse ready for delivery back to the shop.
I visited the shop again on 12/9/09 but still no handset, the vodafone computer says it was in repair still? The manager of the store called up voda who said they could not fix it and has been sent to SE. The manager contacted SE who knew nothing but said to call back in a few days.
The manager contacted my gf on monday as im away for work and told her SE does not have it and its not booked in, voda say they have sent it but does not have any details or tracking numbers. So the manager was forced to say that the X1 was now lost and does not know where it could be!
sorry for the long post but im asking if any other users have a similar story and what they done to sort it out
Thank you for your time

Sounds like a good thing, new phone for you. Unless you didn't do a back-up before hand, in which case it's a bad thing and

satchef1 said:
Sounds like a good thing, new phone for you. Unless you didn't do a back-up before hand, in which case it's a bad thing and
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Click to collapse
I suppose it would be good but from what ive read here Voda dont have any Xperias!
What an absolute shambles

Well, that's a local service thing. I would call them and say them that this is absolutely not okay and that they should think of a solution insteaf of you. I would recommend a new phone as well. Good Luck in this case...
(with them I probably mean Voda...confusing story^^)

you thought ur post was long! lol
the struggle that is vodafone:
http://forum.xda-developers.com/showthread.php?t=522017

Thank you for your comments
comeradealexi im aware of your awfull situation and hope mine does not get as bad
Im off to the store tomorrow and try to get something from this.
The manager at the store has said he will refund 1 month line rental as ive had no X1 for 3 weeks now but once the 4th week is up they need to do something more than that!
ill keep you posted.

Unfourtunatley unless you make a disturbance you wont get any where - you gotta be really persistant with vodafone - just a tip otherwise they will try and almost rip you off

well magically my X1 has arrived at the store today!?
I have just gone down to get it and it is a refurbed model but in better condition than the one i sent
now for the punch line....
I sent my X1 with the battery as the issue was with charging, they sent back an X1 with the smallest battery i have ever seen it does not fit and my X1 is now back with the store until they can get a battery in for it.
What retard sent the unit back with a tiny battery that will never fit i mean its like a 1/4 of the size of the X1 monster batt.
what a shambles, even the manager at the store could not believe his eyes
I cant help but laugh

Jasand said:
well magically my X1 has arrived at the store today!?
I have just gone down to get it and it is a refurbed model but in better condition than the one i sent
now for the punch line....
I sent my X1 with the battery as the issue was with charging, they sent back an X1 with the smallest battery i have ever seen it does not fit and my X1 is now back with the store until they can get a battery in for it.
What retard sent the unit back with a tiny battery that will never fit i mean its like a 1/4 of the size of the X1 monster batt.
what a shambles, even the manager at the store could not believe his eyes
I cant help but laugh
Click to expand...
Click to collapse
I think someone will receive his phone with a battery which is too big for it...

Well.
Got a refurbed replacement X1 on Saturday, The casing was not fitted together correctly and the SE logo was bulging up and not flush with the Batt cover. The guy instore squeezed it together and clicked it back into place.
Also the left side of the screen it not fitted together properly and i can fit my finger nail into the gap (hard to explain).
I didnt want to send it away again so argued and managed to get..
1 month free line rental £40
Reduced my contract from £40pm to £15pm also as my GF is on the same contract reduced hers to £20pm from £25pm
GF gets upgrade in December I get upgrade in January.
Still does not make up for all the hassle and bull*hit they make up to keep you happy.

Jasand said:
Well.
Got a refurbed replacement X1 on Saturday, The casing was not fitted together correctly and the SE logo was bulging up and not flush with the Batt cover. The guy instore squeezed it together and clicked it back into place.
Also the left side of the screen it not fitted together properly and i can fit my finger nail into the gap (hard to explain).
I didnt want to send it away again so argued and managed to get..
1 month free line rental £40
Reduced my contract from £40pm to £15pm also as my GF is on the same contract reduced hers to £20pm from £25pm
GF gets upgrade in December I get upgrade in January.
Still does not make up for all the hassle and bull*hit they make up to keep you happy.
Click to expand...
Click to collapse
wow you got compensated pretty well! all i got was 2 months free while i couldnt use my phone >.< i should have haggled more