Button clear covering peeling off....? - Touch Diamond, MDA Compact IV General

I noticed a problem with my Diamond today - the clear plastic covering the main button has started to peel at one edge (see pic). I've written to HTC to see if they'll repair it under warranty. Anyone else had this?

Crikey - fast reply from HTC:
"Good Afternoon, Essentially, we do cover your device under your warranty for paint peeling. If you call us on our technical support line, one of my collegues would be happy to book your device in for a repair and evaluation. Please can you call: 08458900079 Kind Regards, HTC Europe"
Full marks so far!
R

It was all going so well.... until...
I called the number and explained the issue to the lady on the phone. She told me categorically that this 'plastic refurbishment' is not covered under the warranty - I presume she knew what I was talking about although I could hardly understand a word she said. I explained that the email suggested it was covered. So, she asked me to go back to the email response and tell them what she said.
How annoying - firstly that you get two responses from one company and secondly that they reply on you to communicate between them. One is not impressed!
I have emailed HTC back with the news...
R

Hmm I have the exact same issue with my diamond. Almost 9 months old and I too have the problem off the plastiv letting go just above the home button. Well 1 month to go and I can get me a touch diamond 2 if it is released one month that is.

Now I get this:
Now essentially the HTC Touch Diamond has no known issues with paint peeling. As i did specify in my last e-mail, we can evaluate the device however if our repair center deem this to be caused by general wear and tear this would not be covered under your device warranty. I must also advise that if a quotation is raised due to an out of warranty repair there is a £20 charge to release the telephone back to you. With all that information in mind, would you still want to get this device evaluated?
So, I can pay £20 and be without my phone for 2 weeks in the hope that it *might* be covered. A bit annoyed at this - it is wear to the item but I count this wear to be within reasonable use and that the keys should be fit for purpose.....
R

My reply:
Hi, I think this is quite unfair. Essentially you are saying that I can send my phone in and hope you will see fit to cover it - but this is a risk, and if you presume it to be acceptable wear I will have to pay £20 have my phone released.
I know of others on internet forums who are also having this problem so I am not alone.
In my view, although this is 'wear' to the item it is within reasonable fair usage for the product. In other words the covering to the button is not fit for purpose in this case.
I am not prepared to risk £20 and be without my phone for 2 weeks whilst you decide if this is coverable or not - I have sent you a picture of the problem which clearly demonstrates the fault. The fault is obviously a lifting of the button covering that has occured during normal and acceptable use.
Please talk to your repair team and let me know if I will be covered or not.

Tell them that on other countries (in poland, im sure of) your issue is a 100% covered by warranty. As Poland HTC Support is in GB, and i assume its the same office they answer europe calls.
I know more than 5 people that had given their Diamonds for fix this issue without any cost.

I had the same problem.. I just peeled it off and ordered a screen protector+the bottom part for the keypad and just replaced it.. I didnt want to go through all the trouble. It worked out for me.

mmmhhh86 said:
I had the same problem.. I just peeled it off and ordered a screen protector+the bottom part for the keypad and just replaced it.. I didnt want to go through all the trouble. It worked out for me.
Click to expand...
Click to collapse
hey i remember you gave me the eBay sellers name, for the same one you purchased, but i couldnt find the item that has both screen protector, AND the button protector =/ you lucked out man!
I dont know if i wanna buy it from the seller located in Hong Kong! I just want the one that feels exactly the same as the one that comes with the Diamond

Had exactly the same problem back in January, I just peeled it off. Now the button area is getting quite scratched up and I'd love to get a replacement. I've not found anything on Expansys or elsewhere that's similar.
Cheers
Dave

OK - maybe I have the wrong idea about this. I thought the top layer was an intricate part of the button itself. The above posts seem to suggest it is merely a protective cover that can be easily removed and (if you can find the part) replaced? Is this correct?
R

Yes you can just peal it of, it does take some pealing so take care.

So, once you have peeled it off - what is underneath? Clear plastic? Sticky stuff? Can you rub the button decals off if you do not re-cover it?
R

Malik05 said:
hey i remember you gave me the eBay sellers name, for the same one you purchased, but i couldnt find the item that has both screen protector, AND the button protector =/ you lucked out man!
I dont know if i wanna buy it from the seller located in Hong Kong! I just want the one that feels exactly the same as the one that comes with the Diamond
Click to expand...
Click to collapse
Hey.. Yeah I remember giving you the link.. The seller had stock at the time you should have acted fast.. I cant find any seller who sells both pieces except in hong kong:S
Keep trying you might find something soon.
Answer to other questions: Yes you can peel it off. There will be some minor glue residues which you can take off and the decals will not be scratched off. I would replace it immediately though. Remember this is not the perfect solution but it is a fast and easier solution than dealing with HTC.. My opinion anyway. Good luck.

I have the same problem and in the same spot, im here in Australia and when i got fone only Telstra sold them.
I can not get it covered under warrenty.
it sucks.

Exact same problem here at the same corner too.
My initial solution has been to carefully slice off the lifted flap with a sharp knife to stop it ctaching my pocket and coming off further. Be careful of you do this though as you could damage other areas with the knife. I used a thin sharp blade held flat on the face of the phone and gently sliced through the flap from the outer edge.

Same problem here, left corner peeled off, so I peeled the whole cover off, and since I recognised that it gets scratches easily I covered it with a transparent sticker. But I already ordered new navi buttons, just don't know how to replace it...I'll see...

thanks for a useful thread. i had the same problem and just peeled it off. i'll start looking for new protection and post if i find anything

Related

Replacing XDA Screen

Looking for instructions or someone who has experienced taking an XDA apart in order to replace the touch-screen.
replacement screen
replacing the screen is a fairly easy job. You just remove the back screws, (you might need a small hex shaped screw driver) and prize appart. There are clips around the inside of the outer casing holding them together, then there are 2 small black screws on the main PCB. removing this will expose the back of the screen. Once you have done that you remove the four screws at the top and bottom of the screen, and its away. You will need to remove 3 ribbon cables that attach the screen to the main PCB, but other than that, job done.
Problem i have is i don't know where to get a replacement screen from, cos i smashed mine. If you find out, let me know.
XDA Screen
Try contacting http://pdascreens.co.uk you'll be happy...pps the home page contains round the world links.
Re: XDA Screen
Montanna said:
Try contacting http://pdascreens.co.uk you'll be happy...
Click to expand...
Click to collapse
Many different PDA screens, but I did not find XDA screens on it...
OH YES THEY DO!! trust me, ask them via email. Don't know why its not listed though I never did ask...
Price
And what did you had to pay for the xda screen?
Sceen
I am about to order one, I just recieved an e-mail from them.
They are 55 EUR posted to you.
I paid £40.inc vat & p&p.
It will ofcourse be cheaper to send within the UK, than to Norway...
Yeah! well we gotta have some benefits to livin' on an Island!!!
Hey, Montanna.
Was it as easy to put together as it was to take apart.
My XDA is in pieceses now, and I'm a litle worried :roll:
Everything will be fine, I know. But you get attached to the little guy
If I ever got to name a pda I'd call it Gizmo. U know, from Gremlins.
That would be a great theme btw...
Waddid ya attack the baby for?? hope yer modifying it, as for me it was easy for me to change the touchscreen but I am a tech-head anyway and luv my xda so any problems I tend ta sort immediately :lol:
another question
Is it the whole screen you ordered, or the touch screen or the lcd screen?
site seems bit tacky? are the legit? :?
Yes, they are legit...
Yes they are legit. They delivered very fast, and just what they promised.
But I ****ed up...
Stefan, that is something I didn't think of before I placed the order.
I needed the LCD, but I thought I only had to replace the screen. I thought “the screen” was one unit.
I didn’t read the mails I got from http://pdascreens.co.uk properly. They clearly said that they sell touch panels and nothing else.
Now I have 2 working touch panels and a broken LCD screen.
I bought my XDA on EBay, that is why I had to repair the thing myself. I am now thinking about selling it as “with broken screen” if anyone is interested…
I’ll never purchase anything this expensive on EBay again. Had I bought it from a store would this be the store’s problem, not mine.
that sucks
Damn, that sucks.
My lcd brooke when I fell and fell on my xda
I was very glad to read that they sold screens for 55 euro, to bad.
I also read that someone sent his xda to o2 for repair, and he had to pay 70 english pounds for a new screen and a new outer case.
Now I have sent mine for repair and got a letter from o2,
the costs wil be 289 euro. Woooooooooooow,
that was not what I was thinking about.
But I need the little thing and buing a new one is 599 euro so thats more than twice the repairing price.
I don't know what you paid for yours, but mayby O2 wants to repair yours to.
Stefan
Before you give up try contacting PDA screens international on www.palmscreens.com, and ask them VIA EMAIL if they know where you can get a 'LCM' for the XDA, they might be able to help you with advice on how to get your hands on the actual screens (LCM's) but you will have to be very specific as to whether is the its the complete screen or the touchscreen thats broken!!! in my case it was the touchscreen DON'T KNOW IF THEY REALLY CAN HELP BUT ITS A START AND IF THEY DON'T, WITH ENOUGH PEOPLE CONTACTING THEM ABOUT THE SAME THING......YA NEVER KNOW!!!!! I'm a big believer in people power so even if you've heard they don't, don't just stop there :evil:
Hello. I'm new here. But i do have some tips about replacing the Wallaby screen. www.Ipaqrepair.com is now repairing xda screens and digitizers in the US. Mine is being repaired at this moment. The only reason I don't have a warranty is i have a pre-production SX56 release. Anywhoo I thought some people in the US would like to know.
E-MAN
P.S. Ipaqrepair is changing it's name to PDAsmart.com at the end of the month and thats where they'll list it.
Removing the touch screen from the rest of the screen
I just succeeded in transplanting a touch screen from one xda to another. I almost gave up because it seemed the touch screen is glued to the rest of the screen. Now that does seem to be true but the glue isn't that strong ) Here's how I did it:
- Remove the screen module from the device
- On the top there's a yellow sticker, remove it
- Get a knife between any of the screen holders (where the four screws go) and pry the two pieces apart. You'll notice some strange sounds, this is just the glue letting go.
- You may have to use a knife to push the latches on three sides (all exept the side where the cables are) down.
- Only the bottom plate comes off and not the touch screen glass as I expected.
Good luck!
I'll have my digital camera back in a couple of weeks, if anyone is interested I can make some pictures of the process.
Hi
PDASmart sell both the screens and the touchpads
http://www.pdasmart.com/pdaphone.htm

Moving couch = Broken Tilt

I'm assuming I smashed my At&t tilt or something, there is no cracks on the screen or anything, but the pic below shows the display I get. I'll have the phone for about a year in about 2 weeks. Anyone have an idea as to how much At&t or HTC will charge to fix this or am I better off buying a new phone? Or any ideas as to what could be broken and how it can be fixed? It doesn't allow me to do a hard reset. Thanks
well i don't know if warranty will cover it or not but you are still under your one year warranty so you could try to get a replacement. Its hard to say what could be causing it. You can check out mike channon's articles on disassembling a kaiser.
Good luck.
brianlb said:
I'm assuming I smashed my At&t tilt or something, there is no cracks on the screen or anything, but the pic below shows the display I get. I'll have the phone for about a year in about 2 weeks. Anyone have an idea as to how much At&t or HTC will charge to fix this or am I better off buying a new phone? Or any ideas as to what could be broken and how it can be fixed? It doesn't allow me to do a hard reset. Thanks
Click to expand...
Click to collapse
Well to my trained eye, it looks as though you have actually cracked the lcd screen. This damage isnt generally covered by any manufacturers standard warranty. Unless you purchased an extra warranty including accidental damage, I think its up to you to repair yourself unless you want to spend 400USD + for the repair. Taking it apart isnt terribly difficult and I have seen links to lcd screens posted all over for no more than 100USD. Check Ebay also.
http://cgi.ebay.com/LCD-Replacemet-...39:1|66:2|65:12|240:1318&_trksid=p3286.c0.m14
Here is one for 45 USD
Hope this helps ya
pyraxiate said:
Well to my trained eye, it looks as though you have actually cracked the lcd screen. This damage isnt generally covered by any manufacturers standard warranty. Unless you purchased an extra warranty including accidental damage, I think its up to you to repair yourself unless you want to spend 400USD + for the repair. Taking it apart isnt terribly difficult and I have seen links to lcd screens posted all over for no more than 100USD. Check Ebay also.
http://cgi.ebay.com/LCD-Replacemet-...39:1|66:2|65:12|240:1318&_trksid=p3286.c0.m14
Here is one for 45 USD
Hope this helps ya
Click to expand...
Click to collapse
I don't see a crack in the screen. Can there still be a crack in it that isn't visible or not noticeable until you take it apart? If that's the case I'll either buy a new screen or just buy a new phone on ebay for 200bux. Also anyone have any recommended sites on how to replace the screen?
This raises a great question for me. i work in a clean room/static sensative environment and repair and calibrate many different types of electronics (mostly signal generators & spectrum analyzers). I was wondering if anyone here has actually attempted to replace a LCD screen with success. And if so, how complicated the process was. I have downloaded the schematical drawings and have found replacement parts for the kaiser online for extremely cheap. i will post the site as soon as i find it again.
I did a screen replacement on a Wizard, and it wasn't that difficult. just make sure you don't break anything while trying to pry small pieces off to get to the screen.
Stu_Can_Sam said:
This raises a great question for me. i work in a clean room/static sensative environment and repair and calibrate many different types of electronics (mostly signal generators & spectrum analyzers). I was wondering if anyone here has actually attempted to replace a LCD screen with success. And if so, how complicated the process was. I have downloaded the schematical drawings and have found replacement parts for the kaiser online for extremely cheap. i will post the site as soon as i find it again.
Click to expand...
Click to collapse
ITs easy as hell.
I've done it two times with success.
Its only matter of two connection belts and thats all at all .
Screen replacement is really easy here.
brianlb said:
I don't see a crack in the screen. Can there still be a crack in it that isn't visible or not noticeable until you take it apart? If that's the case I'll either buy a new screen or just buy a new phone on ebay for 200bux. Also anyone have any recommended sites on how to replace the screen?
Click to expand...
Click to collapse
Generally you will NOT see a physical crack on the surface. The surface is actually JUST a digitizer ( a separate piece which is built into or ontop of your LCD for input purposes ). The digitizer is basically your touch screen portion of the LCD. What is actually cracked is the thin film below that which contains all of the liquid crystals.
As far as the replacement goes, I believe it is Michael Channon who has the step by step instructions on how to disassemble and replace the LCD. It isnt a hard task from what I can tell. I had taken my hermes ( Tytan ) apart so many times that i could do it in my sleep. Its not a terribly difficult process.
Here is Michaels Guide
Its not in English but its not hard to follow the pictures. He has done a great job at documenting the procedure.
If you are a bit scared to try it yourself, have a geeky friend do it for you ( maybe get him a date to a movie or something lol )
It should only cost you no more than 50$USD to repair ( Minus the bribe for a date lol )
Hope this helps you out !
pyraxiate said:
Generally you will NOT see a physical crack on the surface. The surface is actually JUST a digitizer ( a separate piece which is built into or ontop of your LCD for input purposes ). The digitizer is basically your touch screen portion of the LCD. What is actually cracked is the thin film below that which contains all of the liquid crystals.
As far as the replacement goes, I believe it is Michael Channon who has the step by step instructions on how to disassemble and replace the LCD. It isnt a hard task from what I can tell. I had taken my hermes ( Tytan ) apart so many times that i could do it in my sleep. Its not a terribly difficult process.
Here is Michaels Guide
Its not in English but its not hard to follow the pictures. He has done a great job at documenting the procedure.
If you are a bit scared to try it yourself, have a geeky friend do it for you ( maybe get him a date to a movie or something lol )
It should only cost you no more than 50$USD to repair ( Minus the bribe for a date lol )
Hope this helps you out !
Click to expand...
Click to collapse
Thx, I'm gonna give it a shot. I went ahead and bought the screen off ebay from the post by pyraxiate. Worst case I mess it up and buy a new phone of ebay for 150-200, which is what I originally thought I'd have to do, so this at least gives me a chance to save some $$$
brianlb said:
Thx, I'm gonna give it a shot. I went ahead and bought the screen off ebay from the post by pyraxiate. Worst case I mess it up and buy a new phone of ebay for 150-200, which is what I originally thought I'd have to do, so this at least gives me a chance to save some $$$
Click to expand...
Click to collapse
Let us know how it goes
Glad I could help
Got it all done, actually my pops did it. Works great, he took it apart just like the Mike Channon pics show, don't know if you had to do all of it or not just to replace the screen, but he did. Only one little annoying thing now that it's back together is that a small part of the black plastic out case hangs out just a tab and isn't flush, which makes it a little annoying when hitting the power/standby button on the right side of the phone. But I can learn to live with that I think. thanks for all the help.
congratulations!
good to hear you've achieved a successful repair!
correct me if i'm wrong...are you saying that the two halves of the phone (screen and keyboard) don't align properly when the keyboard is closed? if so, i remember a thread in this section of the kaiser forums that details (with pictures) how to possibly fix that particular problem!!!
"search and ye shall foundeth it !!!"
brianlb said:
Got it all done, actually my pops did it. Works great, he took it apart just like the Mike Channon pics show, don't know if you had to do all of it or not just to replace the screen, but he did. Only one little annoying thing now that it's back together is that a small part of the black plastic out case hangs out just a tab and isn't flush, which makes it a little annoying when hitting the power/standby button on the right side of the phone. But I can learn to live with that I think. thanks for all the help.
Click to expand...
Click to collapse
Im glad i could help Im also glad to hear the phone is up and running again
As was stated before, there is a thread for the case not aligning. I did some quick looking but to no avail. If i come across it ill be sure to post it
I'm not sure if I'm explaining it correctly. But it's basically the outer case, and around the power button it's not flush. Not sure if you can tell from my pics. I tried also doing a search w/no luck. I'm sure there is some specific name or something other than case that it's under.
When i replaced my faceplate i had the same problem. all i did was push it in...kinda hard, and it poped in, or you could use a plasic flathead and pop it back in...
DemoShadow said:
When i replaced my faceplate i had the same problem. all i did was push it in...kinda hard, and it poped in, or you could use a plasic flathead and pop it back in...
Click to expand...
Click to collapse
I tried that, and it doesn't seem to pop in at all.
I think its just like DemoShadow said. I dropped mine once and it seems to be a similar issue. I also just pushed really hard to get it to pop back in. I think its just that clip isnt in place as it should be when it was put back together. If anything, try to take it apart and put it back together
kristoff_sz said:
ITs easy as hell.
I've done it two times with success.
Its only matter of two connection belts and thats all at all .
Screen replacement is really easy here.
Click to expand...
Click to collapse
how did you put the keyboard back on????????????????
Can you be more specific?
Hey,
I literally just replaced the screen on my backup Tilt last night. Still got most of it in my head.
What, exactly, do you mean about putting the keyboard back on? Got any pics of where you are now?
This was one of the easiest things I've had to do...asside from it being somewhat tedious. Most of my issues were resolved by MAGNIFICATION! Once I could see what I was doing, there were almost no issues.
I only paid $31.99 on eBay for a screen with free shipping (from USA no less)...less than the $35 I would have had to pay with the insurance through my Provider Dealer...and I didn't have to wait for 3-5 weeks to get it back.
I'd do this for people with broken screens as a service, but I can't guarantee the cost of the screen...it goes up and down too much.
If you can be real descriptive, or have pictures, I'm pretty sure I can help get you back together.
Let me know, I'll keep an eye on this thread...
RAF
here's some dismantling guides
http://www.mikechannon.net/page1.html
you dont have to remove the keyboard to replace the LCD, unless u're talking about the outer keypad, which just sits in its spot

Change Case (Silver -> Black)

Hey..
is it possible to get the orig. black case to change it with steel silver :-\ i googled for a while but didnt find anything
Look in Ebay for it, I mean, I've never seen one there (nor look for it), but, I've seen at least two "dummy" black phones, you know, those that the sellers use to show the customers the device without actually "risking" one real phone or before they're actually in production.
cheers
mh... i dont find any dummies
You have to look several times in Ebay to find something like this (not always, but sometimes), anyway, I just look for it right now, and guess what, here's your link:
http://cgi.ebay.it/NEU-DUMMY-Sony-E...3286.c0.m14&_trkparms=66:3|65:1|39:1|240:1318
There are 4 of them, but only this one is black, it is in Germany, I don't know where are you but I hope I could be of use.
kay thx... :-D does anyone think its possible to change it ?!
ok.. i just read this thread and watched those videos...http://forum.xda-developers.com/showthread.php?t=471443
its not as easy as i thought...
Easiness depends on your point of view, or as somebody who's name I can't recall said "Everything is relative" (to the reference of your point of view), I think it was a German person with hebrew origins, who knows...
Hi Bongdelong,
I have just purchased a display model and will be replacing the plastic frontage as the chep as hell silicone casing i bought (steer clear if you can) got some sort of grit or something underneath it and has scratched it to hell. I have broken down many phones in the past to replace casings so i already have all the kit needed to do so.
I will let you know how i get on when it arrives (it is coming from Austrailia and i live in the UK so it may be a week or two)
Creamy-Goodness
creamy said:
Hi Bongdelong,
I have just purchased a display model and will be replacing the plastic frontage as the chep as hell silicone casing i bought (steer clear if you can) got some sort of grit or something underneath it and has scratched it to hell. I have broken down many phones in the past to replace casings so i already have all the kit needed to do so.
I will let you know how i get on when it arrives (it is coming from Austrailia and i live in the UK so it may be a week or two)
Creamy-Goodness
Click to expand...
Click to collapse
DON'T BUY Xperia dummy phones, they are made of plastic!
I've seen a dummy phone in a shop adn I've asked to touch it and... it is all plastic. It seems metale, but I assure it's plastic
ok thx for this information... i spoke with a dummy reseller on ebay... he told me that the dummys are not with inserted nuts like the original.. its just bonded
Many thanks motopic,
I'll try to cancel the order before shipment. If not, anyone fancy a dummy X1? hehe
Creamy
I just received my australian silver X1 dummy, it is made of plastic and it looks different inside.
Don't order them! I did.
Bad Times buddy, i managed to cancel the transaction and have my cash refunded.
Creamy
I have a black Xperia and I must say that I now want a silver one more than ever.
you want silver ?! i want black lets switch
You don't want my case. It has sharp edges and one scratch on the return key.
The best thing about it: This was out of the box
damn! i ordered black and silver dummy. now i read they are bounded and have no screws? is this right? also no alumminium? COMPLETLY WORTHLESS??? =( damn!
Not completely ... you can use them to hammer nails into walls or throw them at your girlfriend if she goes crazy ...
haha =(
is there any way to get the original casing? (i just need the back frame because its cracked)
I also need a spare case and I would buy one instantaneously if there would be one available.

Warranty Advice please!

Hello Guys and Girls,
I recently sent my X1 back to SE for repair as the screen was glitching whilst in active calls (something I couldn't fix through repeated flashing from SE's update service).
I gave the call centre a ring and they advised me to send the unit to my nearest service centre, which I did. At the start of the week, I received an email from the service centre which read "Notification that unit is unrepairable" as the subject and the first thought that popped in to my head was new handset.. Lovely! Reading the email, I found the engineer had concluded that my unit was "Un-Repairable under the Warranty of the Manufacturer" and I was gob smacked, that was definitely not the response I was expecting.
So I gave the call centre a ring for an explanation of the reason and the lady pointed out that the engineer had found cracks in the resin. Now, this is not the case resin that most have complained about but the resin used to cover the main board's components. Yeah I've dropped the phone a few times but no more than most and it's usually in a sleeve when it does fall, so consumer damage seems like a poor excuse! So I asked the lady to escalate my problem because I don't believe that it was caused by me.
I received a letter from SE (sent recorded, signed for!) simply re-iterating what the lady on the phone had said to me and that "Unfortunately we are unable to comment as to how any form of damage has occurred we can only comment on the findings upon completion of the investigation". The best she could offer me was "a gesture of goodwill" by sending my unrepaired handset back free of charge (otherwise 11.75GBP).
I don't really care if they repair or replace, I just want my X1 back in a working condition. What can I do to make that happen? Any hints or tips I can take on board before I respond?
P.S: I’m having to use a Nokia 2330 until this is resolved!
Regards,
- DiLLio
Hi,
first of all: I'm sorry to hear that your xperia x1 is not working properly anymore. All I can say is that its gonna be a tough fight since...
DiLLio said:
Yeah I've dropped the phone a few times but no more than most and it's usually in a sleeve when it does fall
Click to expand...
Click to collapse
what else is there to say? Reading your post in my eyes you could have caused the damage and here it really is goodwill you have to count on. And obviously it's too expensive for them to repair under warranty...so they will do everything to blame the damage on you...In my opinion you could only ask what they want for the reparation.
Good Luck!
Uhm, dude, you dropped the phone... That's pretty much there is to it. Dropping a phone, will break it over time. Stop being clumbsy, in the year and a half, I've dropped my X1 once, and that was bc it fell out of my coat pocket - luckily it was in a leather pouch.
Your only option is really to try and convince SE that the resin cracks are stress cracks from normal wear and tear, but that's going to be pretty much impossible to do if you told them you dropped it, or if your casing is all messed up from drop marks.
Thanks for the replies. I stand by the fact that it wasnt because of its time with the floor.
After receiving my phone back from K+N, I've had an engineer open it so that I can see and snap some pictures of the main board and satisty myself that it is infact what they say.
And would you believe it, not a mark on the main board. Nothing.
Gave a SE a call again and argued my point. Apparantly I won't be able to photograph these cracks. Why? Because they aren't visible to cameras. Haha! Okay, so what are they visbile to?!
"Resin which portects the components" would be the top coating/layer and, atleast, indeed be visible to the naked eye. They used a clear resin to coat the main board which would explain why a WORKING main board would show no signs; however, a stressed clear resin would turn opaque and they claim cracks in the resin would definately be visible. We saw nothing!
I've attached the photos and I'd love some insight into what we've missed.
Well now you've definatley voided your warranty if you took it apart...
They wouldnt try and fake anything - i've sent my Xpera to K and N about 3 times now and every time they've got it back to me within a week - First time was cracks - second was keyboard and third was camera. I'm sure these people know what they are talking about - all you can do now is make do.
comeradealexi said:
Well now you've definatley voided your warranty if you took it apart...
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Click to collapse
I had my local phone repair shop do it for me, cost me 10GBP just for that!
comeradealexi said:
They wouldnt try and fake anything
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I agree, that would be highly illegal and immoral, but I dont believe that every one of their engineers is adequately capable of fault finding correctly. In my case, I got one who cant tell left from right. Can you see these cracks that they claim, or anything off on the main board for that matter?
I have exactly the same problem. Only difference is mine has never been dropped. The woman in the call centre said she would escalate it. Let's wait and see.
Well they clearly hadn't even bothered to open mine up so I hope they do that for you. If your casing is showing signs of cracking, theres a lengthy thread on here complaining about the build quality of the outer case.
The original issue I was having disappeared after I had the unit independently inspected so I solved the problem without SE Nice to know that they actually check the devices before they make their decisions though(!)
If you're having the same issue, I can only assume some sort of undue pressure is being put on a connection/component and causing the distortion on the screen. Else, it really is a more costly fault!
For cases like this I have a legal insurance (lawyers, expert's testimonies...). Not that I actually had to resort to it, but in case I'd have to... heh. But newer admit you had dropped your phone, no, no, you always kept it in a secured leather box barely using it at all
DiLLio said:
Well they clearly hadn't even bothered to open mine up so I hope they do that for you. If your casing is showing signs of cracking, theres a lengthy thread on here complaining about the build quality of the outer case.
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This is a different issue. It's not the case thats cracked it the resin thats cracked.
Nobody got any advice?
Hi i have just had a letter back from K & N saying my Sony W995 was not repairable under manufacturers warrenty, due to the engineer finding cracks in the resin. Is this a standard excuse as i have never dropped my phone and the reason for returning it to Sony was the Number 3 on the keypad was not working.
I have spoken to a girl on the phone and she says she will escilated the problem and has gave me a reference number lets see what happens.
As I expected i got a letter back from sony saying they stand by their decision that the warrenty did not cover the repair of my phone as crack were found in the resin and as a gesture of goodwill they would return my phone unrepaired free of charge.

[Q] How many people are having cracked screens?

Okay here is my problem, the screen on my nexus one cracked (on the inside under the glass) twice in a span of 6 months and HTC is trying to make me pay to fix it. There is *absolutely nothing* that I can think of that can even possibly cause the screen to break. It cracked twice at approx. the same place near the TOP of the screen. I've been using cellphones for the past 13yrs, had 2 iPhones and none of them broke like this. Very bitter taste in my mouth after using the Android and HTC platform for the first time. As it stands right now, I would rather have an iPhone4 with a defective antenna than to have choosen Google and HTC.
So here is my question: How many people are having the same problem? If you see my same question in other forums, please don't answer twice. I am a real user, a real person. After people start responding, I'm going to forward my threads to the reporter at cnet that had the same problem to hopefully have Google recognize this issue.
*If you DO NOT have this problem, but have an opinion to post, I deeply appreciate your opinion, but please don't do it here. This is strictly to see how often this is happening to N1 users.*
i cracked my screen but i dropped it on concrete a couple times so i can not blame google/htc for that.
however since I am rooted and my warranty is already void I plan to change the screen out myself when the new digitizer comes in.
Here is a link to buy the digitizer:
http://www.repairsuniverse.com/google-nexus-one-touch-screen-digitizer-replacement.html
And here is a link of a tutorial on how to fix it.
http://www.youtube.com/watch?v=hTRXSMQ-GJY
Dont be scared that its 45 parts, they are very short each.
BTW if you know your thread is a question and even label it as such, dont you think this belongs in the Q&A thread?
rayrayw said:
So here is my question: How many people are having the same problem?
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Is the answer 1 in 1000?
Im not having a problem. Maybe its cos im not so heavy handed with my belongings?
Doesn't the nexus one have gorilla glass? Should be very hard to crack
Sent from my Nexus One using XDA App
ChronoReverse said:
Doesn't the nexus one have gorilla glass? Should be very hard to crack
Sent from my Nexus One using XDA App
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No, it's a polycarb, but not Gorilla. Also the OP described the display cracking, not the digitizer (glass on the outside).
I have owned my N1 for 6 months now. My screen has never cracked and it remains in my pocket most of the day. Including at work where I go back and forth from coolers to hot grills constantly.
I understand you don't want people to reply if their screen didn't crack, but you can't get a fair judgement of how often this happens if only people with cracked screens can reply.
Heres my update: After numerous emails and phones calls back and forth, HTC finally agreed to fix my phone free of charge.
My advice for ppl having the same problem: Be honest, tell them what happened. Stay firm but respectful. Make sure they understand your dismay, but do not make it personal - the person on the other line is just following company guidelines and doing their jobs.
I dont know what did it, cause first I was offered 20% off then 50% off the repair costs (which I still think is bullsh!t, if the customer is at fault, then he/she should pay full to get repairs, if the device is bad, then HTC should fix it for free to boot, not offering "discounts"). But the last message I sent to HTC before getting the free repair offer was I quoted the CNET reporter that had hers replaced for free as well.
My experience with their customer service? Seeing as how I finally got justice in the end, I'm a lot happier than I could be. But the process is far, farrr from easy and what it should be.
And if anyone is wondering, I'm selling my N1 as soon as I get it back. Cause from my experience, the hardware design is clearly faulty. If it can break once and twice, there is no doubt in my mind that it will break a third time.
Weird that the OP is the only one reporting a cracked screen twice, when it's even rare to hear a screen cracked once. Unless you drop the N1 numerous times that is. Now i'm curious how the OP handles his N1.
Oh you know he keeps it in his skin tight pants pocket with his keys.
Just joking, I honestly don't know. I've scratched my screen (small scratches only noticeable when screen is black) but I've drooped it a few times and keep it my NWU (think cammo) pants pocket and no breakage yet.
I don't think the AMOLED will just crack from usage...
I cracked mine, but I dropped it on concrete face down. It was a sad day.
I'm not C.Ronaldo, and I dont wear tight jeans. I work in a bank and wear trousers with loose pockets. I keep my keys and change in my attache. If you dont think this is happening, do a google search for "nexus one cracked screens". Maybe this is restricted to the first few batches made, cause I ordered mine the day it was available. I honestly have no idea.
But if you are a N1 owner, and you're thinking that this "doesn't happen" - good luck with that, and I hope you will find my post useful when the time comes.
First post, hello everyone.
I've dropped my N1 from about 10 ft in the air, whilst ghost riding my SUV. The top right corner is where contact was made with the asphalt. It came to rest face up. The only damage was a bit of a nick out of the metal where first contact was made. Thank god.
People, there is a piece of outer glass, called the digitizer. It's what you touch, it's the outermost later. It is both protection for the actual screen and the digitizer.
There is an inner layer which is the actual AMOLED screen.
Be clear what what's breaking. Is it broken on the OUTSIDE? Digitizer. Is it NOT broken on the outside but the screen "looks broken", is "bleeding" etc? Screen.
Too much nonsense going back and forth.. Particularly "I dropped it, glass broke, HTC sux" stuff.
rayrayw said:
I'm not C.Ronaldo, and I dont wear tight jeans. I work in a bank and wear trousers with loose pockets. I keep my keys and change in my attache. If you dont think this is happening, do a google search for "nexus one cracked screens". Maybe this is restricted to the first few batches made, cause I ordered mine the day it was available. I honestly have no idea.
But if you are a N1 owner, and you're thinking that this "doesn't happen" - good luck with that, and I hope you will find my post useful when the time comes.
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It was a joke. I know it sucks for you but a vast majority of N1 owners don't have cracked screen which leads a reasonable person to ask first what the few with broken screens are doing different, if there is an environmental factor (heat change, humidity, etc.) Or in other words what is the common factor.
LoL! Maybe you're butt-uuuggggllllyyyy! LoL! J/K Glad you got a free replacement!
Oilersfan said:
First post, hello everyone.
I've dropped my N1 from about 10 ft in the air, whilst ghost riding my SUV. The top right corner is where contact was made with the asphalt. It came to rest face up. The only damage was a bit of a nick out of the metal where first contact was made. Thank god.
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1. You're an idiot.
2. I dropped mine from chest height onto tarmac in a carpark, the top left corner took the brunt of it (was in the sleeve at the time, so bad luck) and it came away with a pretty small nick in the metal housing.
It now lives in a Tough Case.

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