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Guys,
When I got my P3600 some weeks ago I didn't experience any problems with problems with calls dropping. But ever since I've upgraded to WM6 I am experiencing this problem... the calls drop at random, sometimes I can talk for hours without any disconnect, and sometimes the call drops and I cannot even call the person back... And even after downgrading to the shipped rom, I still have this problem... That made me wonder if maybe I have had problem when I got the device but at that point I was just lucky not to have calls dropping.
Yesterday was the last time a call dropped on me. I couldn't call the person back, the phone didn't establish a new connection. When I finally got the person back on the phone (2 minutes later) he/she said that the whole time she thought I was driving through a tunnel and that I would reconnect because... I stayed connected at the other phone... After 2 minutes, she said, the connection was finally broken and that's when I was able to call again.
So sounds to me that windows mobile disconnects me and that the operators network still keeps my number connected.
Well, needless to say, I want to fix this issue. I have a 3G Vodafone NL subscription but I read that 3G could be the cause of my issue. so I've just disabled 3G. Now I'm just running on GPRS... Which isn't how I want it to stay. Any ideas, same experience/ pointers how to solve this?
Thnx. Arend
Reply from HTC
This is the reply I got from HTC:
Try to remove it off 3G go to settings / phone / band - then select GSM from the top drop down menu.
Should now reset.
If it comes up with an error, turn on flight mode then do the above again.
Click to expand...
Click to collapse
So based on this reply it seems that 3G might be causing my issue.
I replied to HTC:
I have followed your instructions but now I can only use gprs... but I have a 3G subscription with my provider. So even if this workaround works, it's not to my satisfaction.
Pls advice.
Click to expand...
Click to collapse
I'll post their reply.
Further, if someone has more info on the subject please let me know.
Same problem here...
No issues before upgrading to WM6. Sometimes the call drops out after a few minutes, sometimes a few seconds, and sometimes already after a few rings. The other day I had to make a call 5 or 6 times to finish the conversation - very annoying...
I'm running the first official Australian WM6 release for Dopod/HTC, i.e. the one that got pulled off the web for a while. Possibly going to the newer release of the ROM update solves the problem? Even though I think both versions run on the same radio ROM.
I've used the same rom as you to upgrade to WM6. But in my case, even when downgrading to the shipped rom, I still had calls dropping. And like you, sometimes after minutes, seconds etc.
Still having no drops since I have turned 3G off. But I just wanted to look something up on the internet... took minutes to get the info on my screen with GRPS, so it's not much like a solution.
This is the reply of HTC:
Dear sir,
Regarding your situation with the device , I would suggest you, to? resolve your issue with the network coverage ,to practice a hard reset on your mobile with the following step:
START -> Setting->System->CLEAR STORAGE and follow the procedure, if you have already done this manipulation , I would direct you? to this service and check the right number on this area with your network ush the green button to call->then go to menu-> option ->Services->select the on the following list ->Voice mail etc-> and then get setting -> and check that the number is right with your network provider.
Click to expand...
Click to collapse
Needless to say, but I'll say it anyway, I have performed hard resets... indeed, multiple
The second action they adviced, sounded a bit strange to me. But when I retrieved the settings I saw that there was no number filled in for voicemail. So I've entered 1233 (Vodafone NL voicemailnumber).
So maybe the last action has nothing to do with my issue, but who knows.
So now I am running again on 3G. I'll keep y'all posted.
Just checked it on my device and there is already an entry under voice mail. So I severly doubt that it has anything to do with the voice mail settings, too.
No, I guess you are right.
Further, since I am running 3G my signal I noticed my signal is weaker then running GPRS-only. My calls have not dropped since but I do get complaints that people sometimes cannot hear what I say because my line goes dead, and a moment later it's back again.
I've got another reply from HTC:
---
If a hard reset didn't solve the problem and the problem only occurs when switching to 3G, than this can be caused by the following;
1. Problem with the device.
2. Problem with the network, ???
I would suggest to test your SIM in another HTC device with 3G and see what happens. If it happens again than it is a? problem with the network. If it works with that 3G device than it could be a faulty device. The experience is that it is related to the 3G network himself. If it is a network issue, than you can ask them to deactivate the 3G/HSDPA.
We can't find this out for you in the UK, you need to see if you could determine the problem yourself.
---
Thus the support of HTC.
So now I have written an email to vodafone. I'll keep you posted.
Same problem !
Try to flash your device with ROM_Radio 1.41.00.11,
Friendly
Barichon said:
Same problem !
Try to flash your device with ROM_Radio 1.41.00.11,
Friendly
Click to expand...
Click to collapse
Ok... but I'm somewhat confused... are you experiencing the same problem with 1.41.00.11? Or did you solve the problem by flashing to 1.41.00.11?
2----> solve by reflashing with 1.41.00.11
Ok, I've upgraded to 1.41.00.11.
So far, I've experienced no calls dropping on me.
Nevertheless, I've also made a phonecall to Vodafone explaining the issue. They acknowlegde the issue... SAY WHAT?!! Yes... they acknowledge the issue and recommend turning the device to GRPS only. WHAT?!!.. Chill, they can at least try that, who knows, maybe I would have said yes.
So, I explained GPRS only is not an option since it is a tiny bit slower then what I am paying for.
They've put the call through to their 2nd line and keep me informed. So as soon as I hear something I will get back to you.
ps. What I found very great is that they did not cut it off with "Ow, you are using the HTC P3600... I'm sorry, we do not support that device." Vodafone NL, keep up this great level of support!
Ok, so far I've heard nothing from Vodafone. And so far I have had one call that dropped. So although that is a huge improvement, it still sucks.
So... now what? The way I see it:
1. I want to have fast internet on my PDA (3G), so only GPRS is not an option
2. There are problems with the 3G network which make calls drop every now and then
3. Vodafone isn't going to fix this in a short period of time.
So the question is: what is more import to me: 3G or a reliable phone connections?
The answer is: reliable phone connection.
So I will switch my network to GSM instead of auto and when
I really need fast internet I will switch to 3G.
Case closed... well, not really... but still, case closed.
Hi
I think is not the operator problem and could be the phone problem, I am using the D810 in Singapore with Starhub and have the same problem with drop calls once I use 3G network. If I switch to GSM only than is perfect no drop calls and calls quality improve also.
So sad having a 3.5G phone and can't use 3.5G service
Could be, but HTC and Vodafone confirmed me that it has to do with the 3G network. And I do not want to know the technical details about all that so I'll leave it at that.
Hey Every1,
While surfing the web lets say on a HSDPA connection if someone tries to call me they are automatically sent to my voicemail. I then get a text some time later saying I missed their call. The only way to solve this is to not use the internet and then disconnect the data session by clicking the h in the top bar.
Ive been searching through the forum and on the web in general and have seen this problem mentioned in regards to vodaphone but not t-mobile. In fact with t-mobile I have read that it should/does cancel the data session automatically to allow for the call or drop down to 3g so that call can be taken.
1) has anyone else experienced this problem?
2) if so is there a soloution? The only one I can think of is to disable hsdpa in the registry or set connections to cancel data connections after a small period of inactivity.
This is kind of frustrating when ure trying to find a friend and using google maps and he/she cant call get hold of u cos it keeps going to voicemail!!
Any help/other users on t-mopbie uk commenting on whether they suffer from this problem would be appreciated.
Im running standard tmobile radio (1.27.12.32)
Thanks
I'm using the 1.27.12.17 radio, and can make and receive calls when on an HSDPA connection. I'm on T-Mobile, too. Possibly change the radio and see if that makes a difference?
I get the same problem when using data on the HSDPA connection. When using 3G, the call will go through.
According to this: http://forum.xda-developers.com/showthread.php?t=321596 it is likely to be a network problem. Is it worth asking T-Mobile about this? Are people on other networks having this issue too?
Prufrock said:
I'm using the 1.27.12.17 radio, and can make and receive calls when on an HSDPA connection. I'm on T-Mobile, too. Possibly change the radio and see if that makes a difference?
Click to expand...
Click to collapse
Is that radio a standard t-mobile one or did u flash that ureself? Thanks
Did a bit of diagnosis and further reading on other info from other sites.
It appears I am not alone, and unfortunatly the information is varied some saying its networ and other the phone.
Its not just HSDPA but 3G to, if ure doing some data donwnloading it wont allow u take a call. The only way to have data and the ability to recieve calls at the same time is using standard gprs, which kind of defeats the purpose of having this phone in the first place. Here are some things i tried.
1) HSDPA ON - tried looking at some pages and whilst i was downloadin called from my other mobile to my kaiser, no luck took a while then went to voicemail. Once it finished downloading and it was inactive (but ie still up) it dropped down to 3g and accepted incoming calls. Also i tried to make a call while surfing and it worked fine. When i then rang from a 3rd phone whilst on the call i made it recieved it in hsdpa mode no probs (call waiting).
2) HSDPA OFF - Same as above to be honest not even worth dropping down as u cant even tell if it will accept calls as it just says on 3g rather than dropping down.
3) UMTS OFF - Works fine recieves data and make and recieves calls.
This is really annloying as it defeats the purpose of having this phone. Im quite happy to not surf and talk at the same time but i dont want to miss important calls. Id really like to know if any1 else is experiencing this problem and what they did about it, whether it is indeed network specific or a problem with me/all kaisers.
This also means u really cant have skype and or msn signed in all the time as it wont auto disconnect when a call comes in.
Thanks
thanutz said:
Is that radio a standard t-mobile one or did u flash that ureself? Thanks
Click to expand...
Click to collapse
Flashed it myself.
Prufrock said:
Flashed it myself.
Click to expand...
Click to collapse
Awesome...and everything is working fine on that rom? Did u have the rom I had to begin with?? Just debating whether flashign the radio rom may cure my problem
Thanks
Anil
Prufrock said:
Flashed it myself.
Click to expand...
Click to collapse
oh one last thing, when u flashed the radio rom did put a different software rom on it e.g. from t-mobile to htc original? As u had a radio file did u bother to sim unlock...how did it go...
Sounds like i might just flash the radio rom to see if it cures the problem and might aswell sim unlock it at the same time. Just curious to know ure experiences
Two links one 2 the radio u said and one to radio dump tools
http://wiki.xda-developers.com/index.php?pagename=Kaiser_Radio
http://forum.xda-developers.com/showthread.php?t=359015
Someone on T-Mobile please comment.....
Hi,
I'm on T-mobile UK, I'm on the standard WnW so dont have the HSDPA, but I did have the same problem on 3G, couldnt take calls while surfing.
It was bugging me as hell. After some research (out here and on some other forums) I tried the bandswitch app to change the band to GSM (it was on 'auto') and it worked. After a couple of days, I uninstalled bandswitch and reverted to 'auto' again and everything worked fine. I havent had problems and its been over a month now.
Regarding sim unlocking and CID unlocking, I've done that recently. I was on radio version - 1.27.12.11 and am now on 1.27.12.32
just waiting for a good stable 6.1 rom and will flash then.
hope this helps.
cheers
Thanks Koowdewil im gonna give that a try
Do u know where i can find the bandswitch app that you used???
here: ??? http://forum.xda-developers.com/showthread.php?t=286844
I emailed T-Mobile about this and here is there response:
Dear .....
I am afraid this is normal for this device. When you are browsing the web and the page has already loaded then the call will come through as normal. However if the device is still in the process of downloading the site then the call will go to voicemail. I am afraid there is no way round this issue as this is the way it has been designed by the manufacturers. Please contact us if you have any further queries. Thanks.
Regards
Stephen
T-Mobile
Yes, you could try there or just google it, danielherrero is the developer. I've heard about t-mobiles response but after switching the mode to 'gsm' for some time and then reverting back to 'auto' I havent had the problem.
Thanks so much gonna give this a try
I'm on T-Mobile UK and have flashed Duttys new 6.1 ROM and am experiencing this same issue. any ideas which is the best 6.1 compatible Radio for T-Mobile Uk?
Funnily enough I have started badgering T-mo UK about the 6.1 update already and they have started using there normal excuse of doing heavy beta testing compared to other CPs.
Typically ignoring them I am awaiting a response from my contact on the inside about the 6.1 update release....
With regards to the Call/HSDPA/3G issue I cannot say I have experienced this however 90% of the time mine is fixed to GSM lol
I've got a 3 PAYG sim and TM contract. Just tried this with 3 and call came in when streaming with realplayer and loading internet page no problem.
Same with test with TM too.
Using Duttys 6.1 with 1.64.08.21 radio.
Im on T-mobile UK with webnwalk and having no problems with this, I used a tweak to enable hsdpa/3g on continues so its always ON...
I can still recieve calls while using the inet at the same time.
Hi everybody, I am using GPRS and facing the same issue; No incoming call while GPRS is on... so any idea ?
regards
Hello
At first sorry for my bad english , i am from austria
My friends tell me that they can not call me, and always just goes off the mailbox.
when I see on the phone, I have full network and everything looks ok .
When I put the battery off the phone and take it back on it again it works .
what can that be ??
I've got the same problem but it seldom happens. I'm using the standard ROM and radio. I'm wondering what might cause this problem.
Your phone will show it's busy if a gprs connection is downloading data as voice and data can't coexist together. If using HSDPA then they can work together.
Are you using push email?
Hello
Thanks for answer.
I have now disabled gprs , so i give you a replay in the next days , if the phone works.
Thanks and to all a happy new year
hi guys..even i am facing the same problem from last 6 months. i've to restart my phone one in a day. the gprs oe edge gets busy and phone comes not reachable. i've disabled both of them. still the problem persist.
please help me to get rid of this.
thakx in advance.
anuj0sharma said:
hi guys..even i am facing the same problem from last 6 months. i've to restart my phone one in a day. the gprs oe edge gets busy and phone comes not reachable. i've disabled both of them. still the problem persist.
please help me to get rid of this.
thakx in advance.
Click to expand...
Click to collapse
I have same problem.
I think this is OS problem.
So I enable 'divert when not reached'
to divert missing call to 2nd phone (Nokia)
kcliu02 said:
I have same problem.
I think this is OS problem.
So I enable 'divert when not reached'
to divert missing call to 2nd phone (Nokia)
Click to expand...
Click to collapse
Try installing new RADIO Rom. The problem could be the radio rom, or its reception in the area.
I got my Optimus 2x Today, the one from Netherlands. And I have a big problem. I can't make calls. When I dial the number, it is calling and after 10-15 seconds it disconnets. Happens everytime, anywhere i call. I tried Hard Reset 2 times, but it haven't fixed that problem.
And also I can't send massages, they are just not send, and there appears that ! warning yellow triangle.
I switched my SIM card back to my old phone (I8910 Omnia HD) and everything works on it like a charm...
I don't know what to do now
You would need to add your providers account information to your phone. I'm far away from being a specialist in these things, so please wait for some one else to help you. But it's not a big deal to get your phone running properly.
Slap me if I'm wrong.
Kind off experiencing the same, although it is not constantly, but intermittent for me. however when phone calls start to fail they keep on failing, untill i pull the battery after which it works for awhile.
I am now having this with wifi aswell ....
Was i too ambitious removing those apps, following that other thread ? ill install a different launcher and see if that changes anything ....
ZajacPL said:
I got my Optimus 2x Today, the one from Netherlands. And I have a big problem. I can't make calls. When I dial the number, it is calling and after 10-15 seconds it disconnets. Happens everytime, anywhere i call. I tried Hard Reset 2 times, but it haven't fixed that problem.
And also I can't send massages, they are just not send, and there appears that ! warning yellow triangle.
I switched my SIM card back to my old phone (I8910 Omnia HD) and everything works on it like a charm...
I don't know what to do now
Click to expand...
Click to collapse
For dutch users there is a vip service, try registering and contact lg through http://www.canyouhandlethespeed.nl/. They can help by your problem or send you a new phone if needed.
Sent from my LG-P990 using XDA App
DenZj said:
For dutch users there is a vip service, try registering and contact lg through http://www.canyouhandlethespeed.nl/. They can help by your problem or send you a new phone if needed.
Sent from my LG-P990 using XDA App
Click to expand...
Click to collapse
I have been to the Orange shop yesterday in my city, they checked my sim and said that this is a fault of sim card. They gave me a new card and now everything works like a charm.
I've had the same problems and also some noise when coming near monitors (didnt had this with any previous phones) so I decided the cancel my contract renewal with this phone. Returned it to T-mobile and i'll just wait a few more months to see what will come! I just didn't want to take a risk to use the VIP service within the 7 days you can decide to agree on the contract or not. And also, having to use the VIP service while your phone is just 2 days old gives me a bad feeling about this phone (also reading other stories about bugs and stuff).
- SnEAky
Arawac said:
Kind off experiencing the same, although it is not constantly, but intermittent for me. however when phone calls start to fail they keep on failing, untill i pull the battery after which it works for awhile.
I am now having this with wifi aswell ....
Was i too ambitious removing those apps, following that other thread ? ill install a different launcher and see if that changes anything ....
Click to expand...
Click to collapse
I have exactly the same problem with calls as you. An issue this huge is intolerable in a 500€ phone or, well, any phone. I think I'll have to ask for a new device or a refund. I'm really dissapointed, I really liked the phone otherwise.
Try another sim card in the O2X. If the phone still does it then it is faulty.
ULJ said:
Try another sim card in the O2X. If the phone still does it then it is faulty.
Click to expand...
Click to collapse
Already did, it happened with two different sim cards. The phone is clearly faulty.
Arawac said:
Kind off experiencing the same, although it is not constantly, but intermittent for me. however when phone calls start to fail they keep on failing, untill i pull the battery after which it works for awhile.
I am now having this with wifi aswell ....
Click to expand...
Click to collapse
I am having the same problem. Any solution for this except changing to 2g? Data is disconnected when I checked in the settings. It is constantly trying to reconnect.
When this happens, I can't receive/send sms or make calls. The only way is to restart the device.
This only happens at some locations (i.e. my workplace) but doesn't encounter this problem at home.
Is this a problem with the kernel, radio, or hardware?
I am on MCR r10 by the way.
Radio/baseband: 1035.21_20110315
Kernel: Tried all available kernels and still getting the same problem.
I am currently abroad in London. I have unlocked my Captivate to work on a local network, Orange, with a pay as you go plan. Recently when 2.2 was released I used Kies Mini to upgrade, it went fine. However, now I can't use the phone for calls!
When I make or receive a call, its as if the phone is muted. I can't hear a thing, not static, ringing, or the other person when then answer (yes the calls go through), and they can't hear me either. It's very strange. However, I have tested both the mic and internal and external speakers with other apps and they work fine.
I have tried downgrading and re-upgrading and even doing a reset with Odin but it does not help. Strangely enough, when I first upgraded calling worked off and on (1 working call for every 3 silent calls) for about a week, then stopped alltogether.
Any suggestions? I really need this fixed fast. Could this be a SIM card issue?
Hi, I had the same issue, and it was with an Orange prepaid sim card. I unlocked my phone prior to the trip, and I had the same thing with every other call had no audio whatsoever but the SMS still worked. I wonder if somebody had a custom rom that worked fine with Orange
joeyl said:
Hi, I had the same issue, and it was with an Orange prepaid sim card. I unlocked my phone prior to the trip, and I had the same thing with every other call had no audio whatsoever but the SMS still worked. I wonder if somebody had a custom rom that worked fine with Orange
Click to expand...
Click to collapse
Yeah exactly SMS works just fine. Well that sucks, what a strange issue! I wonder if there's some sort of fix for this?
Surely somebody else is using an unlocked Captivate with those pesky Orange pay as you go....
I can't say it'd be a fix or anything, but on some roms, I sometimes have to enable speakerphone, and then disable it. I doubt it'd be a fix for your issue, but it's worth a try
Twicebak3d said:
I can't say it'd be a fix or anything, but on some roms, I sometimes have to enable speakerphone, and then disable it. I doubt it'd be a fix for your issue, but it's worth a try
Click to expand...
Click to collapse
OP did you try that? That would be too easy if it was it. I flashed my phone to a new ROM but I cannot try it until my brother sends me the international Orange sim