Google Voice only works when wifi connected (no data plan)? - Nexus One Q&A, Help & Troubleshooting

Hey guys,
Posted a similar question on the official google help forum but don't expect an answer to arrive from there any time soon. I got my new N1 last week, and was excited to set it up with google voice. I bought it unlocked from google (needed a prepaid plan). Set it up so all my outgoing calls are routed through GV, and it was working fine up until today.
Today, I tried to make a call from outside of my apartment. I have wifi in my apt, and the N1 is connected to the network whenever I'm at home. However, the call from outside didn't go through. Like I said, I have a prepaid plan from tmobile ($50/mo for unlimited text and talk but no data). I tried calling from various locations and with different settings, and pinpointed the problem to not having a wifi connection.
So the question is: does google voice need wifi/data to connect? I seem to remember using it last week with wifi turned off from my apartment and was able to place calls just fine. Doesn't seem to be the case any more. Doesn't really make sense though, because GV isn't a VOIP service either way..
Thanks for any help

Yes google voice need wifi/data to connect.

vadox6466 said:
Hey guys,
Posted a similar question on the official google help forum but don't expect an answer to arrive from there any time soon. I got my new N1 last week, and was excited to set it up with google voice. I bought it unlocked from google (needed a prepaid plan). Set it up so all my outgoing calls are routed through GV, and it was working fine up until today.
Today, I tried to make a call from outside of my apartment. I have wifi in my apt, and the N1 is connected to the network whenever I'm at home. However, the call from outside didn't go through. Like I said, I have a prepaid plan from tmobile ($50/mo for unlimited text and talk but no data). I tried calling from various locations and with different settings, and pinpointed the problem to not having a wifi connection.
So the question is: does google voice need wifi/data to connect? I seem to remember using it last week with wifi turned off from my apartment and was able to place calls just fine. Doesn't seem to be the case any more. Doesn't really make sense though, because GV isn't a VOIP service either way..
Thanks for any help
Click to expand...
Click to collapse
Yes you must have data to get a gv connection from the application. BUT if you desperately need to use gv w/o data you can dial your number and connect to gv then place the outgoing call through that. This way you can use it while only on gsm Its a hassle but if youre desperate its a solution.

miketlo said:
Yes you must have data to get a gv connection from the application. BUT if you desperately need to use gv w/o data you can dial your number and connect to gv then place the outgoing call through that. This way you can use it while only on gsm Its a hassle but if youre desperate its a solution.
Click to expand...
Click to collapse
Didnt think of that one..+1 to you

now that the topic is here, a little off topic but how do u use google voice? doesnt it like put your voicemail as a text message or email n send it to u? i tried sending a voicemail to myself through a different number but i got nothing. how does this work?

Just so you know, making calls through Google Voice still uses minutes (it calls to an access number, and then connects the call to the intended party).

pakraider said:
Just so you know, making calls through Google Voice still uses minutes (it calls to an access number, and then connects the call to the intended party).
Click to expand...
Click to collapse
Good to note anyway, but miketlo's tip was to get around the fact that the GV dial-out requests are sent over data, not to get around using minutes. Similarly, you can add the 406-xxx-xxxx number that corresponds to each of your contacts and text/call that. This of course is a pain to set up, you can't use the GV app to do it, and you use texts/minutes from your plan, but it works. That's the way I did it last year when I still had a feature-phone.

anstosa said:
Good to note anyway, but miketlo's tip was to get around the fact that the GV dial-out requests are sent over data, not to get around using minutes. Similarly, you can add the 406-xxx-xxxx number that corresponds to each of your contacts and text/call that. This of course is a pain to set up, you can't use the GV app to do it, and you use texts/minutes from your plan, but it works. That's the way I did it last year when I still had a feature-phone.
Click to expand...
Click to collapse
Yep, I hear ya. I just said it because the OP indicated that they were on a prepaid plan.. so wanted to make sure they knew that GV isn't some sort of VoIP application. (making calls will chew up their prepaid credit)
For "true" calling over wifi, you need Sipdroid/fring.

Add inbound and outbound numbers to friends and family plan. Minutes won't be used or billed.
Sent from my Nexus One using XDA App

Related

Incoming call while on internet

I was wondering is there a setting on the TyTN II that I can set to make calls my first priority. When I'm using the internet on my phone, no calls can come through. My service provider said the calls should come through while going onto and said it's probably something I set on my phone that isn't letting the calls get through.
So.. is there a setting I can set to be able to receive calls while using the internet? By the way I'm using EDGE network, not 3G
i believe you have to be using 3g to be able to receive incoming calls while using the internet
XtreMe_G said:
i believe you have to be using 3g to be able to receive incoming calls while using the internet
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Click to collapse
hmm.. I thought so, but the representative said the calls should come through, so I was just asking to see if it really is possible.
Surf the internet on EGDE mode. Dissable 3G then you will be fine. That's another side (dark or bright, you grade it) of 3G beside of drainning battery.
FYI, you can place a call while surfing internet on 3G mode.
Nghiem said:
Surf the internet on EGDE mode. Dissable 3G then you will be fine. That's another side (dark or bright, you grade it) of 3G beside of drainning battery.
FYI, you can place a call while surfing internet on 3G mode.
Click to expand...
Click to collapse
I know I'll be able to make calls through 3G while surfing the net. But T-mobile USA currently only has the EDGE network. So I was wondering is there anyway to make calls able to get through while I'm surfing the net. Because a lot of people has been complaining that they can get a hold on me.
I have a similar question.
Can one use wifi internet while on the phone?
CorruptedSanity said:
Can one use wifi internet while on the phone?
Click to expand...
Click to collapse
yup, you can
Actually I got a question that's somewhat related.. Calls do come through when I use 3G/HSDPA connection.. however, if I pick up - connection terminates... isn't HSDPA supposed to let you talk and use internet at the same time?
when im using gprs i can reeive calls but it kicks off my gprs connection - very annoying - so i guess this isnt a fully fledged device capable of both at the same time - there are three types right, 1 2 and 3?
if your phone is locked to wcdma in the network settings then yes, you can browse the internet and recieve pictures,.
I have found that when the phone is set to Auto selection, it always drops back to gsm to carry the phone calls (maybe this is network dependent), which while on gsm calls, the data connection is suspended.
Not all ROMS offer this functionality, I can confirm the the original HTC ROM for the kaiser does!
One thing you can do, and I know its kind of a round about way, but.... I use callwave.com for my voicemail, and have messages and missed call notifications send to my phone via email. With direct push set up. Now if I and downloading something or loading a web page and a call comes in, it goes to voicemail immediately and even if the caller just hangs up without leaving a message I will get the notification while online. Also if they DO leave a message I get a email with the content of the voicemail roughly typed out so I can see what the call is about and who called without ever having to disconnect the internet unless I need to call them back.
I know this isn't really what you are talking about, but its better then not even getting a missed call notification because you are online, or not getting voicemails until you disconnect.
DVS_WiNdz said:
I know I'll be able to make calls through 3G while surfing the net. But T-mobile USA currently only has the EDGE network. So I was wondering is there anyway to make calls able to get through while I'm surfing the net. Because a lot of people has been complaining that they can get a hold on me.
Click to expand...
Click to collapse
Since no one is answering your question directly the answer is no.
If you are on the net, edge will send you to voicemail. The only way around it would be to roam on AT&T in 3G.
Edge was never really "designed" for what we are doing now with phones.
lcohen999 said:
Since no one is answering your question directly the answer is no.
If you are on the net, edge will send you to voicemail. The only way around it would be to roam on AT&T in 3G.
Edge was never really "designed" for what we are doing now with phones.
Click to expand...
Click to collapse
okay. thanks
mbritten said:
One thing you can do, and I know its kind of a round about way, but.... I use callwave.com for my voicemail, and have messages and missed call notifications send to my phone via email. With direct push set up. Now if I and downloading something or loading a web page and a call comes in, it goes to voicemail immediately and even if the caller just hangs up without leaving a message I will get the notification while online. Also if they DO leave a message I get a email with the content of the voicemail roughly typed out so I can see what the call is about and who called without ever having to disconnect the internet unless I need to call them back.
I know this isn't really what you are talking about, but its better then not even getting a missed call notification because you are online, or not getting voicemails until you disconnect.
Click to expand...
Click to collapse
I'm already using callwave, but the thing is that my emails aren't coming through to my phone sometimes, push email doesn't work at all.
i use mail2web for my exchange email, i did have a problem for a bit while i was using wap.cingular, i am on at&t and i have pda connect unlimited (lowered to $30 per month now BTW, you have to call to get the lower price) and i switched to isp.cingular and have no problems anymore, emails come in about 5 sec after the caller hangs up
mbritten said:
i use mail2web for my exchange email, i did have a problem for a bit while i was using wap.cingular, i am on at&t and i have pda connect unlimited (lowered to $30 per month now BTW, you have to call to get the lower price) and i switched to isp.cingular and have no problems anymore, emails come in about 5 sec after the caller hangs up
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But AT&T has their 3G network, I'm using t-mobile which doesn't

Apps for Free Wifi Landline Calling?

I'm having trouble finding it, all the sips I've tried doesn't work on landlines, anyone successfully been able to call a landline/cellphone # with your sip service? (free?)
The reason for this is because I forget my phone in my other half's purse and when she goes home I forget to take it out, so I'm stuck with no phone :'(
I USE to be able to do this on sipdroid, so if anyone links me to sipdroid, it no longer works anymore because they make you pay for it now. Thanks in advance guys!
Groove IP
I may have misunderstood your question, but I use Groove IP to make WiFi calls to any U.S. phone (landline or cellphone) for FREE. It uses your Google Voice account. It costs $3.99 in the Amazon App store (was $1.99 a couple of weeks ago). The phone doesn't even need to have a cell plan, just WiFi. We use it as a home phone on a G1 that has no cell service.
Thank you, that was exactly what I was looking for
I'm looking for an app that allows you to make free calls over the net..
I really really don't care whether its with VOIP or WIFI or UMA but I've always had unlimited minutes on my lines and until about a year ago I dropped all data on both my mytouch 3g slide and my tmob g1 and then again on my bb 8520, they wouldn't allow me to have a bb plan an a android plan on the same line so eventually I got the unlimited 2g service for 9.99 and then shortly after they dropped it!
The only thing that bugs me despite the fact I keep the 9.99 on my line because it works just fine for phones hardware thats only provisioned with EDGE hardware/despite the OS... but I should have added the unlimited free wifi calling for another 9.99 because if i'd had changed my minutes from unlimited to regulated?? I'd have received overages like crazy even though 99% of the time I"m on uma or wifi calling!
cheers~
i have been using Viber it works great, but both callers need it installed , still useful
Viber
Free international calls and text messages to other Viber
users using 3G or Wi-Fi.
Uses your existing contact list - check out which of your phone contacts and friends is already on Viber so that you can call and text them for free.
Go ahead and start calling and texting. It's free* and it works great!

[q] google voice internationally?

I am leaving Texas and going to Europe for the next 2 months. If I turn my mobile data off and connect through wifi, can I receive and send texts and phone calls while in London without incurring roaming charges from Sprint?
Alternatively, if I just turn off my phone and not use it at all, can I still send and receive text messages from my Google Voice account online without incurring fees? Thank you so much I really appreciate the help!
Another option is skype - but I have no idea how to use it. I'd rather use GV if it will work!
you must have internet connection to use Google voice. for US and Canadian users only.
you should be able to use anywhere when you already have GV account on internet.
Sent from my GT-P1000 using Tapatalk
I'll be studying abroad so should definitely have wifi access. Can I receive calls via GV too?
Text and voicemail should work, but voice calls wont. You could find a SIP Voip Service that works Android, then forward GV to that number. Otherwise you can make voice calls to other google talk users for free in that app.
Ok. So if I understand correctly, I can send and receive texts while connected to wifi for free. Voice calls I am going to install skype app and make skype to skype calls for free.
That correct? THANKS FOR ALL THE HELP GUYS!
texas83 said:
Ok. So if I understand correctly, I can send and receive texts while connected to wifi for free. Voice calls I am going to install skype app and make skype to skype calls for free.
That correct? THANKS FOR ALL THE HELP GUYS!
Click to expand...
Click to collapse
That's how I've done it

Free Internet Calling

Thought I'd share a find with you guys. This site offers a free SIP gateway to Google Voice accounts.
Once you enter your info and click ADD it will not work. You need to check your gmail account and following the instructions on the email from Google to authorize access to your account.
Afterwards go back and reenter your info and then it will work. After it logs in , the site will pop up with some server info.
On your phone go to settings>call. Under internet calling tap accounts>add account. Enter the server info from the site and your all set.
To receive calls make sure you forward calls to Google Chat in Google Voice settings.
Call clarity is great. 10x better than Groove IP.
.
This actually works well once setup. A couple things though. I had to toggle the receive calls option to start sending calls and the speakerphone doesn't seem to work for me. Besides that it's all good.
Sent from my One using Tapatalk
david279 said:
This actually works well once setup. A couple things though. I had to toggle the receive calls option to start sending calls and the speakerphone doesn't seem to work for me. Besides that it's all good.
Sent from my One using Tapatalk
Click to expand...
Click to collapse
Glad it worked. Another thing that I noticed- If you have the phone set up to ask how you want to make calls and choose cell, the call quality is choppy. Turning internet calling off fixes it.
I can't believe Sprint hasn't incorporated WIFI calling into their service like TMo. It would eliminate the need for the Airave
Hmm I'm using that option and my calls are clear. You sure it's not the Internet connection. BTW I'm running cm 10.2.
Sent from my One using Tapatalk
david279 said:
Hmm I'm using that option and my calls are clear. You sure it's not the Internet connection. BTW I'm running cm 10.2.
Sent from my One using Tapatalk
Click to expand...
Click to collapse
Strange- mine are clear now too. Maybe just a fluke. I'm going to turn my airave off, and use this for a few days to see how reliable it is. We are on a share plan with a set number of minutes. This could be awesome.
Airave doesn't cover the whole house anyway, I have three wireless ap's set up. Full WIFI everywhere.
How do I get around the "Suspicious sign in" via Google Voice?
EDIT: Nevermind, I'll RTFM more thoroughly next time.
FANTASTIC. I can finally make and receive phone calls in my house again! ALL IS GREAT!
Yeah- I've been using this to make and receive calls in my home for a solid month. This **** works.
If I port my number to Google and remove Sprint, can I still make and receive calls? What about texts?
Thanks
Sent from my HTCONE using Tapatalk
ajent said:
If I port my number to Google and remove Sprint, can I still make and receive calls? What about texts?
Thanks
Sent from my HTCONE using Tapatalk
Click to expand...
Click to collapse
You don't really port your number. When you go through the integration your Sprint number becomes your Google number. When you make a internet call it shows up on caller id the same way a cell call would. Texts and cell calls work just like they did before the integration.
chas123 said:
You don't really port your number. When you go through the integration your Sprint number becomes your Google number. When you make a internet call it shows up on caller id the same way a cell call would. Texts and cell calls work just like they did before the integration.
Click to expand...
Click to collapse
My number is already integrated through sprint. I've seen some threads where people port their number to google for $30 one time fee.
What I want to do, after my Sprint contract is over, is keep that number, but use it on google voice directly. I already have a line on VZW, I don't think they'll let me port that number to replace the line, maybe they will. I want to be using VZW service, but my original sprint number to make calls and texts through, using google voice.
ajent said:
My number is already integrated through sprint. I've seen some threads where people port their number to google for $30 one time fee.
What I want to do, after my Sprint contract is over, is keep that number, but use it on google voice directly. I already have a line on VZW, I don't think they'll let me port that number to replace the line, maybe they will. I want to be using VZW service, but my original sprint number to make calls and texts through, using google voice.
Click to expand...
Click to collapse
I think they might be talking about the one time fee to make your google number permanent. If you use the number they provide, it expires after a year (I think- might be more or less). There is an option when you integrate to use your google number as your sprint number. If you want to do that you can remove the integration and re-add it. Be warned though- I had to remove integration to get voicemail working on renovate-twice. Reintegrating was a PITA.
I did test this today. Put Sprint HTCONE in airplane mode, then enabled wifi. Followed the instructions in this thread for internet calling, and I was able to make & receive calls, send and receive texts all over wifi using google voice. This is excellent if I leave my razr hd maxx on wifi tether in my pocket, the htc one will have really fast verizon LTE, while also being a complete phone with my original number, while no longer being on Sprint. :good:

Nexus 5 T-Mobile $30 Prepaid Plan with Hangouts & Google Voice

IF YOU EVER WORRY ABOUT USING UP YOUR 100 MINUTES AND DON'T WANT TO SET UP A SIP ACCOUNT, KEEP READING.
***THIS APPLIES IF YOU HAVE A GOOGLE VOICE NUMBER THAT YOU CONSIDER YOUR PRIMARY NUMBER***
So I know everybody and his/her mothers already knows about the beauty of Tmo's $30 prepaid plan, which comes with 5 GB of LTE data (2G after that), 100 minutes, and unlimited text. I just wanted to add a tip that I thought might come in handy.
My personal situation is the following:
--->Tmo subscriber with Nexus 5 and two phone numbers: Google Voice and Tmo. (I have LTE coverage virtually everywhere I live. No hit or miss.)
--->Ported my old Sprint number over to Google Voice. This is the only number I give out. I don't mind not having full MMS functionality just yet (I can receive MMS from other Tmo subscribers). My Tmo number is just linked to my Google Voice account.
--->I have Hangouts and Google Voice apps/extensions installed everywhere and anywhere: Nexus 10, Nexus 5, laptop, work PC, etc.
--->I have a yearly subscription with Skype ($30/yr) that I use to make calls over LTE. I like the integration with my phone, especially when I use Google to make calls with the "OK Google" detection. The Skype Dialer always comes up as an option, and I'm allowed to decide whether to make calls over Skype or via the phone. (This allows me to show either my Google Voice number or Tmo number).
So my personal setup usually involved answering the calls over Hangouts via my PC, since I always had access to the internet via WiFi or LAN.
But now with the Hangouts and Google Voice integration, I let Hangouts ring whenever people dial my Google Voice number, and I set Google Voice to not ring my personal Tmo number anymore. Whereas I used to debate about whether or not to set up a SIP account, now I don't need one. Hangouts will automatically ring my phone whenever people call my Google Voice number, and whenever I answer the calls, they are automatically answered over LTE. No more worrying about using up my 100 minutes.
This, of course, depends on the user having guaranteed LTE, HSPA+, or even decent 3G everywhere.
With regards to the Skype subscription, I may or may not get rid of it. I like being able to dial using my voice, and the Hangouts Dialer currently doesn't appear as an option for making calls whenever I issue the voice command.
Hope somebody found this useful. Comments welcome.
Been doing something similar since Google updated Hangouts—particularly since my home office is in the basement and I get poor T-Mobile (same prepaid plan) coverage there. Go Google!
BinkXDA said:
Been doing something similar since Google updated Hangouts—particularly since my home office is in the basement and I get poor T-Mobile (same prepaid plan) coverage there. Go Google!
Click to expand...
Click to collapse
Sounds like a plan! I just hope that the devs can hammer out a few of the minor issues with Hangouts, specifically the lag. All in good time though. Happy to have what I got so far!
I also disabled forwarding to my sip did and tm #. Hangouts/GV is doing just fine on its own.
Does someone knows if the Google Voice app now can be uninstalled? Will I be able to make and receive calls with my Google voice number from the Hangouts without G.Voice app?
denis_y_s said:
Does someone knows if the Google Voice app now can be uninstalled?
Click to expand...
Click to collapse
You shouldn't uninstall the voice app as it's still needed for other apps trying to use a dialer.
jnbanda said:
I just hope that the devs can hammer out a few of the minor issues with Hangouts, specifically the lag.
Click to expand...
Click to collapse
Outside of call setup, I have no lag! That said, Hangouts does seem to use FAR more of the battery for calls compared to the built-in Internet calling.
denis_y_s said:
Does someone knows if the Google Voice app now can be uninstalled? Will I be able to make and receive calls with my Google voice number from the Hangouts without G.Voice app?
Click to expand...
Click to collapse
I guess it depends on how you want to make and receive calls.
I uninstalled the Google Voice app because it no longer receives my SMS messages. The messages automatically get forwarded to Hangouts.
Furthermore, I don't make calls using the stock dialer app, so I don't have a need to make calls from my phone via Google Voice. (I don't need Google Voice to generate an automatic number for the person I wish to call anymore. This issue led me to saving two numbers for every contact: one labeled as their "true carrier" number, and one labeled as the Google Voice assigned number that I would see on my phone.)
If you still intend to make calls using the stock dialer, I'd say leave Google Voice installed. If you don't plan on making calls through the stock dialer anymore, but instead wish to make and receive calls via Hangouts only, then it should be OK to uninstall.
***NOTE: Be sure to check the two boxes in the Hangouts App settings labeled "Incoming Phone Calls" and "Messages" under
Settings->"[email protected]". If you don't want your phone to ring twice for every call, you need to disable forwarding of calls to your carrier number through the Google Voice website settings, under the tab "Groups & Circles". Be aware that your phone WILL NOT RING THROUGH THE STOCK DIALER APP ANYMORE if you disable the call forwarding. It will ONLY RING THROUGH HANGOUTS, which requires an active internet connection.***
BinkXDA said:
Outside of call setup, I have no lag! That said, Hangouts does seem to use FAR more of the battery for calls compared to the built-in Internet calling.
Click to expand...
Click to collapse
Hmmm.. Interesting. The only lag I see is in the amount of time it takes to launch the app and allow me to open up/tap a conversation. At first I had a few crashes when I would try to open up a convo pretty fast, like immediate tapping on the screen as soon as Hangouts launched. The crash issue seems to be resolved with the update. Perhaps it is an issue with my personal setup. I'm running rooted/stock/Franco kernel/Dalvik.
Still uses minutes
I have been making calls through the hangout dialer and have confirmed that the call is going out as my Google Voice number. The problem is that it still uses minutes. I just got off the chat with a rep at T-Mobile and she confirmed that on the $30 T-Mobile plan VOIP and wifi calling still use minutes.
Is there any way around this?
seagood3 said:
I have been making calls through the hangout dialer and have confirmed that the call is going out as my Google Voice number. The problem is that it still uses minutes. I just got off the chat with a rep at T-Mobile and she confirmed that on the $30 T-Mobile plan VOIP and wifi calling still use minutes.
Is there any way around this?
Click to expand...
Click to collapse
I have the same plan. Hangouts does not use your plan minutes—just data. That said, T-Mobile does have a special Wi-Fi Calling option, which does use minutes, but it’s not available on the N5, at least not at this time.
BinkXDA said:
I have the same plan. Hangouts does not use your plan minutes—just data. That said, T-Mobile does have a special Wi-Fi Calling option, which does use minutes, but it’s not available on the N5, at least not at this time.
Click to expand...
Click to collapse
Are you rooted or something? I have a moto x and running 4.4.4. I just put $10 dollars into my account yesterday and have using google hangout dialer exclusively and now am down to $3. I had a chat with T-Mobile just now and the rep confirmed that it does use minutes. What am I missing here? The rep even credited me $7 for the confusion that I thought it would use data not minutes. She said that on the post pay plans it does not use minutes.
seagood3 said:
Are you rooted or something? I have a moto x and running 4.4.4. I just put $10 dollars into my account yesterday and have using google hangout dialer exclusively and now am down to $3. I had a chat with T-Mobile just now and the rep confirmed that it does use minutes. What am I missing here? The rep even credited me $7 for the confusion that I thought it would use data not minutes. She said that on the post pay plans it does not use minutes.
Click to expand...
Click to collapse
Nope. Not sure what’s going on—unless somehow your T-Mobile number is involved. Hangouts simply uses data so I’m uncertain why your minutes are being decremented.
BinkXDA said:
Nope. Not sure what’s going on—unless somehow your T-Mobile number is involved. Hangouts simply uses data so I’m uncertain why your minutes are being decremented.
Click to expand...
Click to collapse
I even tried putting it in airplane mode and turning wifi on and it wouldn't connect. Can you do that and it works?
seagood3 said:
I even tried putting it in airplane mode and turning wifi on and it wouldn't connect. Can you do that and it works?
Click to expand...
Click to collapse
Weird. I don’t have cell service in my basement, but do have Wi-Fi there, and I have zero issues making calls from Hangouts.
Is there a way to purchase this plan before going to the US? I'm planning a trip and will need this as soon as I arrive.
Thanks in advance!
ps: I already have a gv #, everytime I travel to the us I have to go to a mall, explain that I need a short term plan, get the sim chip, wait for it to work, call t-mobile complaining that I've run out too quickly... lol
seagood3 said:
I have been making calls through the hangout dialer and have confirmed that the call is going out as my Google Voice number. The problem is that it still uses minutes. I just got off the chat with a rep at T-Mobile and she confirmed that on the $30 T-Mobile plan VOIP and wifi calling still use minutes.
Is there any way around this?
Click to expand...
Click to collapse
The only way this would be happening is if you're not really using the hangouts dialer, but using the Google voice app which integrates with the regular dialer on the phone. In that case it will use minutes, because you're using the regular dialer (ie minutes) where calls are being routed through to Google voice.... not the same as using the hangouts dialer directly.
seagood3 said:
I have been making calls through the hangout dialer and have confirmed that the call is going out as my Google Voice number. The problem is that it still uses minutes. I just got off the chat with a rep at T-Mobile and she confirmed that on the $30 T-Mobile plan VOIP and wifi calling still use minutes.
Is there any way around this?
Click to expand...
Click to collapse
If you use Hangouts to dial phone numbers, it should not use your minutes. I had this $30 T-Mo plan for a while now and been using it with the 5GB just fine.
One way to check is using the Android Phone Dialer app (NOT Hangout dialer) and dial...
1. Check for minutes: dial #646# (#MIN#) then hit the talk button
2. Check for data usage: dial #932# (#WEB#)
You should see your data usage going up and talk minutes should remain low.
I would make sure hangouts and voice are updated and that you have hangouts dialer installed. Make sure that under settings in hangouts is showing your gvoice number and if you open voice that it let's you know that hangouts had taken over. Use the dialer to make a call that will be easy for you to see the caller ID. Your gvoice number should show up.
i dont have GV....
i do have Tmo $30... i love i can call everyone now over LTE since now calling my parents once wont kill my 100 minutes....BUT, people i call see "UNKNOWN" on their caller ID when i called via Hangouts... thats the only thing that sucks for me because most of people wont answer those types of calls, i have to text them before calling saying to expect it.
wish there was a way to set a ANI number on hangouts to show my number

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