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Guys,
When I got my P3600 some weeks ago I didn't experience any problems with problems with calls dropping. But ever since I've upgraded to WM6 I am experiencing this problem... the calls drop at random, sometimes I can talk for hours without any disconnect, and sometimes the call drops and I cannot even call the person back... And even after downgrading to the shipped rom, I still have this problem... That made me wonder if maybe I have had problem when I got the device but at that point I was just lucky not to have calls dropping.
Yesterday was the last time a call dropped on me. I couldn't call the person back, the phone didn't establish a new connection. When I finally got the person back on the phone (2 minutes later) he/she said that the whole time she thought I was driving through a tunnel and that I would reconnect because... I stayed connected at the other phone... After 2 minutes, she said, the connection was finally broken and that's when I was able to call again.
So sounds to me that windows mobile disconnects me and that the operators network still keeps my number connected.
Well, needless to say, I want to fix this issue. I have a 3G Vodafone NL subscription but I read that 3G could be the cause of my issue. so I've just disabled 3G. Now I'm just running on GPRS... Which isn't how I want it to stay. Any ideas, same experience/ pointers how to solve this?
Thnx. Arend
Reply from HTC
This is the reply I got from HTC:
Try to remove it off 3G go to settings / phone / band - then select GSM from the top drop down menu.
Should now reset.
If it comes up with an error, turn on flight mode then do the above again.
Click to expand...
Click to collapse
So based on this reply it seems that 3G might be causing my issue.
I replied to HTC:
I have followed your instructions but now I can only use gprs... but I have a 3G subscription with my provider. So even if this workaround works, it's not to my satisfaction.
Pls advice.
Click to expand...
Click to collapse
I'll post their reply.
Further, if someone has more info on the subject please let me know.
Same problem here...
No issues before upgrading to WM6. Sometimes the call drops out after a few minutes, sometimes a few seconds, and sometimes already after a few rings. The other day I had to make a call 5 or 6 times to finish the conversation - very annoying...
I'm running the first official Australian WM6 release for Dopod/HTC, i.e. the one that got pulled off the web for a while. Possibly going to the newer release of the ROM update solves the problem? Even though I think both versions run on the same radio ROM.
I've used the same rom as you to upgrade to WM6. But in my case, even when downgrading to the shipped rom, I still had calls dropping. And like you, sometimes after minutes, seconds etc.
Still having no drops since I have turned 3G off. But I just wanted to look something up on the internet... took minutes to get the info on my screen with GRPS, so it's not much like a solution.
This is the reply of HTC:
Dear sir,
Regarding your situation with the device , I would suggest you, to? resolve your issue with the network coverage ,to practice a hard reset on your mobile with the following step:
START -> Setting->System->CLEAR STORAGE and follow the procedure, if you have already done this manipulation , I would direct you? to this service and check the right number on this area with your network ush the green button to call->then go to menu-> option ->Services->select the on the following list ->Voice mail etc-> and then get setting -> and check that the number is right with your network provider.
Click to expand...
Click to collapse
Needless to say, but I'll say it anyway, I have performed hard resets... indeed, multiple
The second action they adviced, sounded a bit strange to me. But when I retrieved the settings I saw that there was no number filled in for voicemail. So I've entered 1233 (Vodafone NL voicemailnumber).
So maybe the last action has nothing to do with my issue, but who knows.
So now I am running again on 3G. I'll keep y'all posted.
Just checked it on my device and there is already an entry under voice mail. So I severly doubt that it has anything to do with the voice mail settings, too.
No, I guess you are right.
Further, since I am running 3G my signal I noticed my signal is weaker then running GPRS-only. My calls have not dropped since but I do get complaints that people sometimes cannot hear what I say because my line goes dead, and a moment later it's back again.
I've got another reply from HTC:
---
If a hard reset didn't solve the problem and the problem only occurs when switching to 3G, than this can be caused by the following;
1. Problem with the device.
2. Problem with the network, ???
I would suggest to test your SIM in another HTC device with 3G and see what happens. If it happens again than it is a? problem with the network. If it works with that 3G device than it could be a faulty device. The experience is that it is related to the 3G network himself. If it is a network issue, than you can ask them to deactivate the 3G/HSDPA.
We can't find this out for you in the UK, you need to see if you could determine the problem yourself.
---
Thus the support of HTC.
So now I have written an email to vodafone. I'll keep you posted.
Same problem !
Try to flash your device with ROM_Radio 1.41.00.11,
Friendly
Barichon said:
Same problem !
Try to flash your device with ROM_Radio 1.41.00.11,
Friendly
Click to expand...
Click to collapse
Ok... but I'm somewhat confused... are you experiencing the same problem with 1.41.00.11? Or did you solve the problem by flashing to 1.41.00.11?
2----> solve by reflashing with 1.41.00.11
Ok, I've upgraded to 1.41.00.11.
So far, I've experienced no calls dropping on me.
Nevertheless, I've also made a phonecall to Vodafone explaining the issue. They acknowlegde the issue... SAY WHAT?!! Yes... they acknowledge the issue and recommend turning the device to GRPS only. WHAT?!!.. Chill, they can at least try that, who knows, maybe I would have said yes.
So, I explained GPRS only is not an option since it is a tiny bit slower then what I am paying for.
They've put the call through to their 2nd line and keep me informed. So as soon as I hear something I will get back to you.
ps. What I found very great is that they did not cut it off with "Ow, you are using the HTC P3600... I'm sorry, we do not support that device." Vodafone NL, keep up this great level of support!
Ok, so far I've heard nothing from Vodafone. And so far I have had one call that dropped. So although that is a huge improvement, it still sucks.
So... now what? The way I see it:
1. I want to have fast internet on my PDA (3G), so only GPRS is not an option
2. There are problems with the 3G network which make calls drop every now and then
3. Vodafone isn't going to fix this in a short period of time.
So the question is: what is more import to me: 3G or a reliable phone connections?
The answer is: reliable phone connection.
So I will switch my network to GSM instead of auto and when
I really need fast internet I will switch to 3G.
Case closed... well, not really... but still, case closed.
Hi
I think is not the operator problem and could be the phone problem, I am using the D810 in Singapore with Starhub and have the same problem with drop calls once I use 3G network. If I switch to GSM only than is perfect no drop calls and calls quality improve also.
So sad having a 3.5G phone and can't use 3.5G service
Could be, but HTC and Vodafone confirmed me that it has to do with the 3G network. And I do not want to know the technical details about all that so I'll leave it at that.
Hey Every1,
While surfing the web lets say on a HSDPA connection if someone tries to call me they are automatically sent to my voicemail. I then get a text some time later saying I missed their call. The only way to solve this is to not use the internet and then disconnect the data session by clicking the h in the top bar.
Ive been searching through the forum and on the web in general and have seen this problem mentioned in regards to vodaphone but not t-mobile. In fact with t-mobile I have read that it should/does cancel the data session automatically to allow for the call or drop down to 3g so that call can be taken.
1) has anyone else experienced this problem?
2) if so is there a soloution? The only one I can think of is to disable hsdpa in the registry or set connections to cancel data connections after a small period of inactivity.
This is kind of frustrating when ure trying to find a friend and using google maps and he/she cant call get hold of u cos it keeps going to voicemail!!
Any help/other users on t-mopbie uk commenting on whether they suffer from this problem would be appreciated.
Im running standard tmobile radio (1.27.12.32)
Thanks
I'm using the 1.27.12.17 radio, and can make and receive calls when on an HSDPA connection. I'm on T-Mobile, too. Possibly change the radio and see if that makes a difference?
I get the same problem when using data on the HSDPA connection. When using 3G, the call will go through.
According to this: http://forum.xda-developers.com/showthread.php?t=321596 it is likely to be a network problem. Is it worth asking T-Mobile about this? Are people on other networks having this issue too?
Prufrock said:
I'm using the 1.27.12.17 radio, and can make and receive calls when on an HSDPA connection. I'm on T-Mobile, too. Possibly change the radio and see if that makes a difference?
Click to expand...
Click to collapse
Is that radio a standard t-mobile one or did u flash that ureself? Thanks
Did a bit of diagnosis and further reading on other info from other sites.
It appears I am not alone, and unfortunatly the information is varied some saying its networ and other the phone.
Its not just HSDPA but 3G to, if ure doing some data donwnloading it wont allow u take a call. The only way to have data and the ability to recieve calls at the same time is using standard gprs, which kind of defeats the purpose of having this phone in the first place. Here are some things i tried.
1) HSDPA ON - tried looking at some pages and whilst i was downloadin called from my other mobile to my kaiser, no luck took a while then went to voicemail. Once it finished downloading and it was inactive (but ie still up) it dropped down to 3g and accepted incoming calls. Also i tried to make a call while surfing and it worked fine. When i then rang from a 3rd phone whilst on the call i made it recieved it in hsdpa mode no probs (call waiting).
2) HSDPA OFF - Same as above to be honest not even worth dropping down as u cant even tell if it will accept calls as it just says on 3g rather than dropping down.
3) UMTS OFF - Works fine recieves data and make and recieves calls.
This is really annloying as it defeats the purpose of having this phone. Im quite happy to not surf and talk at the same time but i dont want to miss important calls. Id really like to know if any1 else is experiencing this problem and what they did about it, whether it is indeed network specific or a problem with me/all kaisers.
This also means u really cant have skype and or msn signed in all the time as it wont auto disconnect when a call comes in.
Thanks
thanutz said:
Is that radio a standard t-mobile one or did u flash that ureself? Thanks
Click to expand...
Click to collapse
Flashed it myself.
Prufrock said:
Flashed it myself.
Click to expand...
Click to collapse
Awesome...and everything is working fine on that rom? Did u have the rom I had to begin with?? Just debating whether flashign the radio rom may cure my problem
Thanks
Anil
Prufrock said:
Flashed it myself.
Click to expand...
Click to collapse
oh one last thing, when u flashed the radio rom did put a different software rom on it e.g. from t-mobile to htc original? As u had a radio file did u bother to sim unlock...how did it go...
Sounds like i might just flash the radio rom to see if it cures the problem and might aswell sim unlock it at the same time. Just curious to know ure experiences
Two links one 2 the radio u said and one to radio dump tools
http://wiki.xda-developers.com/index.php?pagename=Kaiser_Radio
http://forum.xda-developers.com/showthread.php?t=359015
Someone on T-Mobile please comment.....
Hi,
I'm on T-mobile UK, I'm on the standard WnW so dont have the HSDPA, but I did have the same problem on 3G, couldnt take calls while surfing.
It was bugging me as hell. After some research (out here and on some other forums) I tried the bandswitch app to change the band to GSM (it was on 'auto') and it worked. After a couple of days, I uninstalled bandswitch and reverted to 'auto' again and everything worked fine. I havent had problems and its been over a month now.
Regarding sim unlocking and CID unlocking, I've done that recently. I was on radio version - 1.27.12.11 and am now on 1.27.12.32
just waiting for a good stable 6.1 rom and will flash then.
hope this helps.
cheers
Thanks Koowdewil im gonna give that a try
Do u know where i can find the bandswitch app that you used???
here: ??? http://forum.xda-developers.com/showthread.php?t=286844
I emailed T-Mobile about this and here is there response:
Dear .....
I am afraid this is normal for this device. When you are browsing the web and the page has already loaded then the call will come through as normal. However if the device is still in the process of downloading the site then the call will go to voicemail. I am afraid there is no way round this issue as this is the way it has been designed by the manufacturers. Please contact us if you have any further queries. Thanks.
Regards
Stephen
T-Mobile
Yes, you could try there or just google it, danielherrero is the developer. I've heard about t-mobiles response but after switching the mode to 'gsm' for some time and then reverting back to 'auto' I havent had the problem.
Thanks so much gonna give this a try
I'm on T-Mobile UK and have flashed Duttys new 6.1 ROM and am experiencing this same issue. any ideas which is the best 6.1 compatible Radio for T-Mobile Uk?
Funnily enough I have started badgering T-mo UK about the 6.1 update already and they have started using there normal excuse of doing heavy beta testing compared to other CPs.
Typically ignoring them I am awaiting a response from my contact on the inside about the 6.1 update release....
With regards to the Call/HSDPA/3G issue I cannot say I have experienced this however 90% of the time mine is fixed to GSM lol
I've got a 3 PAYG sim and TM contract. Just tried this with 3 and call came in when streaming with realplayer and loading internet page no problem.
Same with test with TM too.
Using Duttys 6.1 with 1.64.08.21 radio.
Im on T-mobile UK with webnwalk and having no problems with this, I used a tweak to enable hsdpa/3g on continues so its always ON...
I can still recieve calls while using the inet at the same time.
Hi everybody, I am using GPRS and facing the same issue; No incoming call while GPRS is on... so any idea ?
regards
At my company we use more than 30 S730's which have the same issue.
Randomly, while people are having a conversation (mobile - mobile / mobile - landline),
the connection is being cut off resulting in the inevetible 3-tone "Your call is being disconnected" sound.
Does anyone have this issue? I'm trying to figure out if this problem is related to the combination of Vodafone and the S730,
the S730 itself, or that there's something else that's dark and dangerous and wants to take over our phones.
Regards,
Korny
I dont use Vodafone, and only have dropped one call since the phone released due to bad reception where I was. Whats the connectivity like when your dropping calls? Anything causing interference or generating a signal that could bump you off?
Do you have bluetooth on?
With a t-mobile sim I couldn't make or receive calls when 3G was active, turned it off and it worked fine. This does not happen all the time.
Does that help?
edit: I have bluetooth off, as per question above.
Flame-bait:-
I've only had a quick search so I'll keep trying, but if anyone has a link to anything to automatically make sure you use GPRS unless you ask for data, then I'd be grateful.
Also links to reg keys or anything as I am not shy of a bit of tampering.
Something similar to mortscript for kaiser...
I have the same problem with my HTC S730. I think that dropping calls is someway connected with poor signal, but not that bad to dropp call. Also a WiFi may have some impact to this, but i'm not sure of it. I'm using phone in Poland 3G mobile operator.
Same here
Hey Guys,
My s730 seems to have the same issue. At least its similar. Sometimes incoming calls are auto-denied just after one ring. The problem is gone after a cold-start.
Greets,
Sam.
SamuelTee said:
Hey Guys,
My s730 seems to have the same issue. At least its similar. Sometimes incoming calls are auto-denied just after one ring. The problem is gone after a cold-start.
Click to expand...
Click to collapse
I recently have again this problem and even cold restar didn't help After another restart it finally start working as it should. What was most strange in this is fact that I received sms, but I couldn't make a call!
I wrote to HTC about it, but as usual my questions were ignored.
EDIT: I had enough of this and I flashed my radio from 1.58 (shipped) to 1.64 version. I hope this help and resolve my problems.
The new radio didn't solve the whole problem with disconnecting calls, but now it happens a bit rarely And battery life also has slightly improved.
Every once in awhile my texts will seem to get lost in space and not arrive at my recipients phone for sometimes a few minutes, but sometimes hours after I've sent it. It *seems* to happen more at night, but that could be because I only get into longer texting conversations at night. I was wondering if anyone else had this problem. I'm still trying to figure out whether it's a problem with my ROM, my radio, my phone or AT&T.
Has anyone had any problems like this? I'm hoping it's AT&T since I've used many different ROMs, radios and recently got my phone replaced under warranty, but I'd still like to find out.
i doubt this has anything to do with the phone itself and more the network you are on...
You can always update your roaming settings with *662 on ATT I think that helped my problem with MMS getting sent in a timely manner
OnebadMF said:
i doubt this has anything to do with the phone itself and more the network you are on...
You can always update your roaming settings with *662 on ATT I think that helped my problem with MMS getting sent in a timely manner
Click to expand...
Click to collapse
Could you elaborate on this? Do I just dial *662 ?
Its the network, and believe me its being worked on.
Im not sure its *662... Any ATT store should be able to tell you...
KD8DNS- You know its the network? Is it just an ATT thing?
OnebadMF said:
Im not sure its *662... Any ATT store should be able to tell you...
KD8DNS- You know its the network? Is it just an ATT thing?
Click to expand...
Click to collapse
Its a ATT situation that is being worked out. You dont have to believe what I say, but you can take it to the bank.
KD8DNS is 100% right I have already talked to AT&T about this and it's not your PDA I've had the same problem with my Razr and several other phones. Every so often I will have a delay in voicemails arriving as well but not real often.
same problem here too. hopefully they work it out soon
tjs98gt said:
same problem here too. hopefully they work it out soon
Click to expand...
Click to collapse
They are, I see it first hand.
KD8DNS I believe you 100%, but I'm of course obligated to ask the question-- how well is it being worked on? As in, when can people stop yelling at me for responding like 3 hours late to their texts?
met3ora said:
KD8DNS I believe you 100%, but I'm of course obligated to ask the question-- how well is it being worked on? As in, when can people stop yelling at me for responding like 3 hours late to their texts?
Click to expand...
Click to collapse
1. The tech's are most likely upgrading a tower around you or building one, when I say upgrading I mean 3G. Now when this is done they have to intergrate the new tower/technology into the network so the "hand-off" works. Usually the tower/towers in the area have certain features shut off so network intergration goes without fail. This can take time, and usually takes place at night when there is less network activity. Also the time the features of the tower are shut off like sms, they are being received by the tower and stored, then when the tower is turned back on they get sent.
2. "how well is it being worked on?" I wouldn't have a job if it wasn't
3. Just tell the people what is going on. As for anything that is being developed or upgraded, there is an initial downside.
met3ora-----pm me the city you live/use your phone and ill find out whats going on.
Well, that would explain it pretty nicely and I'm actually kinda mad I didn't think of it! I go to Purdue University, so out here in West Lafayette, Indiana we got 3G pretty recently, I wanna say maybe 3 weeks ago. I really hope AT&T hurries up and gets the towers working correctly (not to yell at you, of course KD8DNS). But the thing that worried me was that I was in Chicago and I was still having this problem. My friends would tell me they only received page 1 of 2 of my texts, some would come through later and some would come throug on time.
I live in Phoenix and have 3G just about everywhere in town no problem, but this explains weird SMS problems at night
when I was in the US last week, I had to use the AT&T network and holy ****, the delays in the messages were horrible. Sometimes my wife wouldn't get them for hours....When I changed it to T-Mobile, at least she got them within a minutes or two...Don't know what carrier I am going to use when I come back to the US....
The other option is try a new sim card, i know it sounds like the typical att b.s. story, but it could help, any ATT corporate store will do this free of charge. Also if you go into a new area like another state. Try resetting your device "power cycle" that will d/l all the up to date provisioning from the tower to your device.
The other idea i just had, is you might have the wrong sms gateway number, this you would have to call att for because there are thousands of them and they are area specific.
KD8DNS said:
The other option is try a new sim card, i know it sounds like the typical att b.s. story, but it could help, any ATT corporate store will do this free of charge. Also if you go into a new area like another state. Try resetting your device "power cycle" that will d/l all the up to date provisioning from the tower to your device.
The other idea i just had, is you might have the wrong sms gateway number, this you would have to call att for because there are thousands of them and they are area specific.
Click to expand...
Click to collapse
Does the gateway matter for both receiving and sending? Here in Central KY SMS are 15m-2h delayed every time for weeks now. We have had 3G for about a year, maybe HSUPA is in the works.
khaytsus said:
Does the gateway matter for both receiving and sending? Here in Central KY SMS are 15m-2h delayed every time for weeks now. We have had 3G for about a year, maybe HSUPA is in the works.
Click to expand...
Click to collapse
Typically just receive. Also att has been upgrading the "short code" network witch also has a major part to do with send/receive txt mess. I would really suggest anyone with this problem get a new sim card.
Hello, my name is Brian, im in Arizona. Today i found out that it seems when people call me it just gives them a fast busy signal and thats all, it does not ring or go to voicemail, just an instant fast busy signal. but i am able to call out still just fine and im able to send and receive text msgs. I was wondering if anyone else has this problem or knows anything about it. before i have to call TMO for the issue. My phone im using is a Black HTC Dream / G1. This is my day to day phone not my root phone. any help or advice would be great. thank you in advance for your time and help.
Brian.
ps, sorry if i posted this in the wrong section
Salithox said:
Hello, my name is Brian, im in Arizona. Today i found out that it seems when people call me it just gives them a fast busy signal and thats all, it does not ring or go to voicemail, just an instant fast busy signal. but i am able to call out still just fine and im able to send and receive text msgs. I was wondering if anyone else has this problem or knows anything about it. before i have to call TMO for the issue. My phone im using is a Black HTC Dream / G1. This is my day to day phone not my root phone. any help or advice would be great. thank you in advance for your time and help.
Brian.
ps, sorry if i posted this in the wrong section
Click to expand...
Click to collapse
I'm not aware of any setting that will do that... have you tried putting your simcard in a different phone? If it does the same thing with a different phone, then it is definitely a service provider issue.
Edit: seems like the right section to me