Database Develop

xda store Kaiser shipping update?

Begining to lose all faith in XDA Store. Ordered 8 days ago as "in stock". Not shipped. Emailed Richard yesterday. He responded they were expecting shipment today to fill all backorders and have extras. The day is now over, no email of shipment notice. Furthermore the Kaiser model has apparently been removed from their site. I can only believe Richard lied in his email. That they do not know when any kaisers will be received. Any shipment they would be recieving would have its own tracking, delivery date should not be suspect. XDA store fraudulently took my money and does not care the in the least about its customers. Richard knows exactly who is waiting for their paid merchandise and does not have the decency to tell them they have problems. Is any one else waiting for a shipment from XDA? All of you that received yours apparently were simply lucky. The Kaiser is available from other vendors (yes, at higher price) and he has prevented me from ordering elsewhere. VERY Low class outfit.

The day is not over for them as I was notified at 9 or 10PM the day mine shipped. I would email Richard again and just ask if they came in and did yours ship. Pretty simple.
d

this is what i received from him around 4pm EST:
yes, they came in just a while ago... over the cutoff time @ the
warehouse (1::30pm EDT) . I begged them to please process them and they
will do their best.
Good news is that they come with the TomTom and the US adapter for the
plug.
Regards
Richard
XDA-Developers Store

the latest update....at 8.30pm EST
seems like they were not able to ship them out as DHL already had done
their last pickup for the day. this means you will have it for sure have
it on Tuesday.

MannyNoela said:
the latest update....at 8.30pm EST
seems like they were not able to ship them out as DHL already had done
their last pickup for the day. this means you will have it for sure have
it on Tuesday.
Click to expand...
Click to collapse
what i got as well. im ok with that. i ordered on friday last week so i feel your pain.

mjm2950 said:
Begining to lose all faith in XDA Store. Ordered 8 days ago as "in stock". Not shipped. Emailed Richard yesterday. He responded they were expecting shipment today to fill all backorders and have extras. The day is now over, no email of shipment notice. Furthermore the Kaiser model has apparently been removed from their site. I can only believe Richard lied in his email. That they do not know when any kaisers will be received. Any shipment they would be recieving would have its own tracking, delivery date should not be suspect. XDA store fraudulently took my money and does not care the in the least about its customers. Richard knows exactly who is waiting for their paid merchandise and does not have the decency to tell them they have problems. Is any one else waiting for a shipment from XDA? All of you that received yours apparently were simply lucky. The Kaiser is available from other vendors (yes, at higher price) and he has prevented me from ordering elsewhere. VERY Low class outfit.
Click to expand...
Click to collapse
This sounds a bit harsh to me. I ordered from them just a few days ago. I haven’t received any info back from Richard yet but lets be realistic....this phone is a VERY hot item and I am sure he is inundated with requests like "I ordered 10 minutes ago....can you send me my tracking number..etc, etc,etc"
Getting items shipped to the U.S. like this is not just a piece of cake. It takes a bit of time and a bit more patience. I have no affiliation with store.xda in any way but just think that the assumption that someone lied to you because you haven’t received an email from them is a bit presumptuous. So is the assumption that other stores have them available to ship immediately.
"The key to everything is patience....You get the chicken by hatching the egg..not by smashing it"
just my 2cents.

thank you
My main business is a an investment advisor. I am held to very high service standards by government agencies (your investment results may vary oower). I can not tell people i have something, charge them for it and not give it to them and stay in business very long. Frankly the few dollars I saved was not worth it. Richard knew yesterday the shipment would not arrive in time to ship and should have said so. Frankly his lack of proactive damage control is very disappointing and it is very clear they simply do not care about customers. I do thank you for those last few posts with updates. At least I have been able to acquire all the immediate accessories while waiting (screen protectors, 6gb microSD etc.)

mjm,
Yes, there is no certainty that Richard would know exactly when his stock would arrive. When I asked him this same question yesterday -- about the stock he is expecting...he was candid..here is his reply:
Yes. Hopefully early enough so all can be processed for shipping out again
Regards,
Richard
XDA-Developers Store
Even AT&T stores could not forecast precisely when they would receive some of their stock... But I agree that he should have warned customers about stock issues before charging the accounts...
rgds, MN

I ordered on Sep.30 (last sunday) so it's been 6 days since i ordered and i have yet to recieve news yet. When i asked him yesterday he told me what he told you guys, that a shipment was coming in on friday and that all the backorders will be fulfilled. Since i have not recieved a notice, im guessing that the shipment came late and they couldnt send out my kaiser, what sux more is that i live in canada so it'll take a week for me to get mine, so either next friday or the following monday

hmm... mjm2950,
why would there be any lying going on? The next shipment was coming in on Friday, as per the messages, and it did indeed come in on Friday, just not on time to be processed into inventory, prepared for shipping and sent out again. Actually, they were ready, but as you can read in the messages, there was no more DHL pickups at that time.
I feel that even with the issue that it appeared to be in stock (which was corrected), the communication has been great with anyone that mailed and that honest answers where provided. It is a p.i.t.a. to work around the scheduling mishaps with some suppliers and that is what happened with XDA receiving stock on this item.
If you were not happy with the wait, why didn't you just Cancel your order and go elsewhere and pay more? I am sure someone else sitting in the queue would be happy to receive that phone.......
PS: I heard that this issue with the stock of the phone will be fixed with a good and reliable supplier they found and also that they will offer the Tilt with contract sometime next week or so.

Mr Byte
Thank you for you input. I email twice, only one repsonse. The lying was when they sold a product they did not have and charged my card the day of order. Anyway we will never see eye to eye on the service issues. My standards are signifcanly higer across all three of my companies.

mjm2950 said:
Thank you for you input. I email twice, only one repsonse. The lying was when they sold a product they did not have and charged my card the day of order. Anyway we will never see eye to eye on the service issues. My standards are signifcanly higer across all three of my companies.
Click to expand...
Click to collapse
To be quite honest, i work in a very customer service driven enviroment, and i know how things work... I know that richard himself does not control the website, but is merely an employee of the company that does, richard has no control directly on the site, he may make requests to the people that do, but thats it... every company is that way..
Richard has provided by far the greatest customer service i have experienced in a long time, he is always prompt and polite when dealing with him, and also relays the information accurately as its given to him. As with any customer service representative we are all just merely puppets on a string...
As for you, you are a consumer, as a consumer you have the right to make a purchase with whomever you choose. If you feel that you have made an error in judgement then you do have the right to take your business elsewhere... Im sure that you could cancel your order and get your money back and perhaps buy one on ebay and have it shipped out right away..

shogunmark said:
To be quite honest, i work in a very customer service driven enviroment, and i know how things work... I know that richard himself does not control the website, but is merely an employee of the company that does, richard has no control directly on the site, he may make requests to the people that do, but thats it... every company is that way..
Richard has provided by far the greatest customer service i have experienced in a long time, he is always prompt and polite when dealing with him, and also relays the information accurately as its given to him. As with any customer service representative we are all just merely puppets on a string...
As for you, you are a consumer, as a consumer you have the right to make a purchase with whomever you choose. If you feel that you have made an error in judgement then you do have the right to take your business elsewhere... Im sure that you could cancel your order and get your money back and perhaps buy one on ebay and have it shipped out right away..
Click to expand...
Click to collapse
yes i had to wait a bit but i was ok with that. cause i have a smile on my face today cause i got my phone. and richard did outstanding responding to all of my inquires as well as one of my co-workers.

same here -- mine arrived today, as promised...there were delays beyond Richard's control, but when the stock finally came on friday, he told me I would receive mine on tuesday and they came early this morning..
I am now play'n
/MN

Recieved mine today as well...just waiting to get the thing charged.
It is the UK version and it came with a U.S. to UK adapter.

shogunmark said:
To be quite honest, i work in a very customer service driven enviroment, and i know how things work... I know that richard himself does not control the website, but is merely an employee of the company that does, richard has no control directly on the site, he may make requests to the people that do, but thats it... every company is that way..
Click to expand...
Click to collapse
Same here. I manage a services organization.
shogunmark said:
Richard has provided by far the greatest customer service i have experienced in a long time, he is always prompt and polite when dealing with him, and also relays the information accurately as its given to him. As with any customer service representative we are all just merely puppets on a string...
Click to expand...
Click to collapse
I think I posted before - there were probably 5 email that I sent to get 2 back. I went as far as to go to the website and use their form just in case something was going whacky.
And like the other poster - the purchase posted mins after I made the purchase. A week later - and it was still not sent. And I got two email giving me the "it's almost here". It wasn't until I sent a "Cancel my Order" that my phone was ready to ship... :-|
shogunmark said:
As for you, you are a consumer, as a consumer you have the right to make a purchase with whomever you choose. If you feel that you have made an error in judgement then you do have the right to take your business elsewhere... Im sure that you could cancel your order and get your money back and perhaps buy one on ebay and have it shipped out right away..
Click to expand...
Click to collapse
It took over 48 hours to post the funds back to my account.
:-(
The other interesting part to this is that I bought a XDA-Membership to go with this to lower the price. That wasn't refunded. I decided not to ask for it to be refunded because I want to support this site.
Free $40 for leading me on for a week.
Mark that against my Premier order from AT&T: Ordered at 1:12AM on Friday night. 2 day fed-ex. Arrived on monday at 11:00 am (a day early).
You don't have to have great customer service when you do what you say you will... .......... ....
-Daniel

dweidman said:
It took over 48 hours to post the funds back to my account.
:-(l
Click to expand...
Click to collapse
.. that is normal. When a credit is issued, it posts some when during the night and it doesn't appear on your account for at least 48 hours. I have seen cases where it even takes more, some warn on 30 days........
Glad you got all working now, with a deprecated Kaiser though

Yea I don't think they were doing any big time investments with your 700 bucks in those 48 hours. Hey they did you a favor you saved what 600 bucks and got the Barbie phone....Good luck with that. There certainly are alot more happy campers with XDA than not. I am certainly very happy ATT was so customer oriented for you and I think you made the right choice in phone for you,,,,,,...... )
d

rec'd Kaiser today, but not accessories
Came home to my phone today. YEAH, It is very nice. But XDA did not ship the car charger I ordered with it. Plenty of room in DHL box. Just emailed them to check on it. Now I will be up late playing with it.

Congrats your going to love it.....
d

Tilt availability?

Not to beat a dead horse hear but is anyone else having a hell of a time getting a tilt from our good ol reliable at&t stores? To first answer the obvious question; Why dont I just buy it online and shut the f_ _ k up about it? Answer- Because I have a hook up which will get me the device for next to nothing.
I am just wondering if anyone else is finding the shipments to actual stores as big of a ***** as me?
Thanks
Paul

Yup
I went to an ATT store in downtown Brooklyn on Monday, they told me they had Tilts, but they were not selling them to anyone not renewing their contracts. I ended up ordering mine online that day (no commitment). I got it this morning XP

I too have an in store hookup. He finally gave me a call yesterday. None of my stores got them in until a week and a half after release.
I was a little disappointed with their release of the phone and lack of distrobution but at least I got it now and it rocks.

The store local to me has them in stock on 10/7 and still have some. But they had no accesories (car charger, cases, headphones, etc.) and didn't even have one on display. I bought mine online, and had it the next day.

I had to call all the stores from Wall Street to Jersey City, and finally found ONE and she put it on hold for me to pick it up after work. Talk about a hard device to get a hold of! But, it was well worth it.

I just find it a bit odd that a corporate store in orange county has a harder time getting devices. If anything considering the 3g network up and running and even now (supposedly) HSUPA! Just think it just shows how retarded at&t really is. Thanks for the feedback everyone. Has anyone in the greater los angeles/ orange county area been able to get one from a local store?

The distribution center is 30 minutes from my house. How much you willing to pay for one?

GWelker62 said:
The distribution center is 30 minutes from my house. How much you willing to pay for one?
Click to expand...
Click to collapse
How bout a carton of Marlboro's? LOL
You really in prison, damn our tax dollars hard at work again. Are you really that close to the distribution center? Is it in Cali or Texas? I will be waiting for my bro at the at&t store considering the discount Ill get but thanks for the offer.

In Silicon Valley, each of the local AT&T stores got a few on initial release and they were all sold in 1 day. My local store got a few more and called me since I had asked to be notified. By the time I called back, there was just one left and I was lucky to get it.
These things are hot at least in areas of high tech geek concentration ;-)
No offense of course since I am definitely one of those high tech geeks.
Ira

Order online. I had mine in two days.
Of course after I received it, one of the buttons didn't work, so I had to return it to a store for a swapout. It took quite a few calls, but i finally found one about 45 minutes from me.
Tip - If you order online, put in on a credit card. If for some reason you need to return it to a store within the first 30 days, that's the only way you'll be able to. Luckily I put mine on a card. If you have it charged to your monthly bill, you'll have to ship it back in and pay for a replacement unit. The problem is it could take several bill cycles to get the credit.
Another Tip - When you call the stores, hit option 2. IF you're lucky, you'll get an instore sales rep. For me, that was very hit-or-miss.

swtaltima said:
I just find it a bit odd that a corporate store in orange county has a harder time getting devices. If anything considering the 3g network up and running and even now (supposedly) HSUPA! Just think it just shows how retarded at&t really is. Thanks for the feedback everyone. Has anyone in the greater los angeles/ orange county area been able to get one from a local store?
Click to expand...
Click to collapse
I'm in South Orange County and got mine from my buddy yesterday from a Corporate store. He held onto one of the first ones they got for me. They may have some more, I'm not sure.

swtaltima, call the kalaidescope at&t off of the 5 and crown valley, got mine there last friday...good luck. Chris

swtaltima said:
How bout a carton of Marlboro's? LOL
You really in prison, damn our tax dollars hard at work again. Are you really that close to the distribution center? Is it in Cali or Texas? I will be waiting for my bro at the at&t store considering the discount Ill get but thanks for the offer.
Click to expand...
Click to collapse
Yes I am in prison (aka marriage ).
I live in the DFW area and there is a DC in Fort Worth. Every time I've ordered a phone or sent one back for warranty, it was from/to there. I don't know if I could actually purchase from there, but I've been tempted to stop by and see what happens. What's the worse thing that can happen... they tell me NO.

I got mine on 10/5 at a local store. I'm guessing it was the first one sold in MI, lol

Your worst recent experience at Wal-Mart

/Rant
I generally avoid Wal-Mart like The Plague. I know that I can always expect to see disgruntled employees who generally give two craps less about me than I do about them. I also know that I will find 50 registers and only 6 of them open at any given time. I also know that the other patrons of the store are going to be more embarrassing to me as a member of this species than to themselves.
Knowing all of this in advance, I decided that I could avoid the interactions and have a simple in-and-out experience by purchasing my item online and simply picking it up at the store. I made sure to purchase it at noon today so that when I finished working, I could just swing by, pick up my stuff and leave. Six hours is plenty of time to fill a single item order.
I received a confirmation e-mail saying my item was ready for pickup at four o'clock. I finished up work around five thirty and headed over there. I got to the store and went to customer service at about five forty-five. I stood in line waiting for someone, anyone, to show up to man the CS counter. After waiting for ten more minutes and having two other associates page for help, I began to think that this was not going to be the simple journey I had imagined.
A CS rep finally showed up and "helped" the two people in front of me. She then picked up the phone that had been ringing since before I was in the line and proceeded to have a long conversation with someone who didn't seem to want to make a trip to the store to process a refund. I imagine she wanted Wal-Mart to mail her the cash, but that's just me.
Finally she turned her attention my way and told me that I was in the wrong department. I had to go to the back of the store to pick up my order. Fine. Whatever. I just want my stuff, so I can leave.
I went all the way to the back of the store to the pick up counter, which, of course, was not manned. I wandered around and found someone who kindly paged someone to help me. I sat and waited for ten minutes before getting up and finding someone else. This happened twice more before a manager finally showed up and told me that the pick up counter was closed. I showed him my e-mail confirmation which expressly said I had until ten o'clock that evening to pick up my crap. I also informed him that I had already been waiting 45 minutes for someone to help me.
As it turns out, the girl who was supposed to be at the counter was simply on her break. She finally got around to helping me, and said that the order had not yet been picked. I asked her why they sent me an e-mail saying it was ready. She wasn't sure, but vowed to find out. I sighed at that and asked if I could just go grab it off of the shelf myself. Electronics was thirty feet from where I was standing. She said that if I pulled it off of the shelf myself, I would have to purchase it separately. What the F*** ever.
She consulted with some other girl who showed up to join the discussion. I paced to show my frustration. It was now approaching seven o'clock. They disappeared into the warehouse to find my item as though it were some magical artifact on some RPG quest.
At seven twenty-five in the evening - one hour and forty minutes after I showed up at the store - the girls reemerged and produced the item I ordered. I waited for them to finish logging it out of the system, grabbed it, and left without any further words to them.
Total time from parking to leaving - 1 hour, fifty minutes.
Abridged version​
I bought something on Walmart.com to pick up at the store. They sent me an e-mail saying it was ready. I went to pick it up, but it wasn't ready. I waited while several incompetent employees tried to sort out the mess. It took almost two hours to park, get my stuff, and leave.
Please share your thoughts.
For those unfamiliar:
Walmart is a national chain supermarket. They are famous for having everything you need from birth to death, but no employees competent enough to help you make a purchase.

Once I went to walmart and then I walked back out...the end!
Also Walmart is notorious for having unmanned departments...I hardly ever shop there.
Sent from my ADR6425LVW using XDA App

I've been to Walmart once, in Mississauga, That's in Ontario...Canada...I live in New York. Yep, no wall marts here in the city. And I only went into that walmart to buy a redbull.

I work across the street from one and had my usual split shift, being bored as $hit I took it upon myself to sit infront of the store and record the amount of overweight customers visiting the store. I sat there for an hour and a half drinking malt whisky out of a travel mug counting the scum of the neighbourhood. There were hundreds of ticks on my notepad in that time and I believe the end result was the majority of the patrons were between the ages of 40 and 55 and of them 80% were what I would call overweight. I even made a graph to hang up in my locker to remind myself what I would become if I fell for everyday low prices on high fat foods. Of all the age groups I counted 78% were overweight and out of the hundreds of people I saw there was only one 10/10 and she was walking out of the store with a large amount of toilet paper. :|

itsbeertimenow said:
...hundreds of people I saw there was only one 10/10 and she was walking out of the store with a large amount of toilet paper. :|
Click to expand...
Click to collapse
At least you know she's clean.

itsbeertimenow said:
I sat there for an hour and a half drinking malt whisky out of a travel mug counting the scum of the neighbourhood.
Click to expand...
Click to collapse
Most of the customers I saw in the store tonight were drunk as well.

gota love wal-mart man we have one in every town in louisiana and let me tell you bob is so right 50 checkouts and only 3-6 workers. each line will have 10 or more ppl in them with some stupid person taking 30 secs to scan each item

fleurdelisxliv said:
gota love wal-mart man we have one in every town in louisiana and let me tell you bob is so right 50 checkouts and only 3-6 workers. each line will have 10 or more ppl in them with some stupid person taking 30 secs to scan each item
Click to expand...
Click to collapse
I've learned to pay for everything at the cs desk.

I like Walmart got everything i need in one spot, plus there prices are fair. Poor customer service at times but i figure stuff out on my own anyways. I got my phone new and two weeks early before release date for 99 dollars with upgrade. Tmobile store wanted 299. sooooo until Tmobile site match those prices Walmart well be my go too source.
Sent from my HTC Sensation 4G XE with Beats Audio using XDA Premium App

I must be super lucky. The WalMart in my town always has manned stations, accepts returns within a month no matter the condition, but employees have no idea about anything in the store except where it is, yet they're nice people HEB is even awesomer, so many free samples. You don't even have to buy anything, and you could've consumed a meal, and I know so many people that work there ^_^ Sadly, besides my small part of town, Walmart, HEB, the movies, the square, the lake beach and some other places are considered the centers of the town and people say it's boring :/ I'm content with all of that o: I think that's alot!
PS, I only order online with Amazon.
MIUInfuse

U should read the rants on craigslist lol
Sent from my MIUI.us Sensation 4G using XDA App

WalMart in big cities suck. They are okay in small towns where everybody knows your name....because they're always glad you came....

Most walmarts are super ghetto. They should call it that super walmart, na fool its super ghetto now. Ppl be in pajamas and such acting a fool with their 14+ kids.
Sent from my MIUI.us Sensation 4G using XDA App

Had three small items at checkout, and wanted separate bags, because one was a food product, one was a cleaning product, and one was a toiletry product that leaks sometimes.
"Oh, I'm not allowed to give you 3 separate bags"
If I hadn't paid with a credit card (she could have looked up who I was after I left) I would have called over a manager and made a big stink about her being rude.
Wally World really has gone ghetto big time.

itsbeertimenow said:
I've learned to pay for everything at the cs desk.
Click to expand...
Click to collapse
I just learned to never go there again.
bonebeatz1234 said:
I like Walmart got everything i need in one spot, plus there prices are fair. Poor customer service at times but i figure stuff out on my own anyways. I got my phone new and two weeks early before release date for 99 dollars with upgrade. Tmobile store wanted 299. sooooo until Tmobile site match those prices Walmart well be my go too source.
Sent from my HTC Sensation 4G XE with Beats Audio using XDA Premium App
Click to expand...
Click to collapse
You could get your phones new on Amazon for $50 with a contract upgrade. Most of them are $0.01 for new plans.

TravisBean said:
Had three small items at checkout, and wanted separate bags, because one was a food product, one was a cleaning product, and one was a toiletry product that leaks sometimes.
"Oh, I'm not allowed to give you 3 separate bags"
If I hadn't paid with a credit card (she could have looked up who I was after I left) I would have called over a manager and made a big stink about her being rude.
Wally World really has gone ghetto big time.
Click to expand...
Click to collapse
Wow. That's not only rude, but also unhealthy. You can't combine those items in a bag. My first job was at a Winn-Dixie when I was 15. That was back when you could still get a job at 15, so I guess I'm showing my age a bit here...
We weren't allowed to put different items in the same bag like that. It didn't matter if it took one bag per item. You just can't put ammonia with bread.... idiots....

never experienced any problems.... maybe because ive never been to wal-mart

Not to offend anyone, but I worked at Walmart off and on, usually during the holidays for extra cash. Walmart is all about political correctness and empowering women in management positions, and well, you all see the end result of that business model. A lot of their policies and way of doing things is very counter productive in a business. Ask any employee to best explain how Walmart operates, to sum it up in one word.....clusterfuck.

Making fun of ppl in walmart is fun.
Sent from my MIUI.us Sensation 4G using XDA App

Cant beat the prices though lol
Sent from my MIUI.us Sensation 4G using XDA App

I want this as Compensation nothing more is needed!!!

I want from Google something that will compensate me for the lack of information. I ordered on Tuesday at 8:43 and I have no email stating it shipped or it was back ordered. I don't want money or some free gift. I want a Company the size of google to state they are sorry and explain how mistakes like this happened. Then I want them to state what they are doing on the next product release to avoid this from happening again.

Lil Jones said:
I want from Google something that will compensate me for the lack of information. I ordered on Tuesday at 8:43 and I have no email stating it shipped or it was back ordered. I don't want money or some free gift. I want a Company the size of google to state they are sorry and explain how mistakes like this happened. Then I want them to state what they are doing on the next product release to avoid this from happening again.
Click to expand...
Click to collapse
The sense of entitlement is strong with this one.

Id be happy with google credit or a bumper (then I wouldnt get it for even longer)

roughavoc said:
Id be happy with google credit or a bumper (then I wouldnt get it for even longer)
Click to expand...
Click to collapse
The bumper is $28 after tax and shipping.

Lil Jones said:
I want from Google something that will compensate me for the lack of information. I ordered on Tuesday at 8:43 and I have no email stating it shipped or it was back ordered. I don't want money or some free gift. I want a Company the size of google to state they are sorry and explain how mistakes like this happened. Then I want them to state what they are doing on the next product release to avoid this from happening again.
Click to expand...
Click to collapse
Or else..?

Good luck with that Mr. Jones.
Sent from my Galaxy Nexus using xda app-developers app

Agree. The lack of customer service, lack of information, and utter disregard for their customers during the process, is absolutely UNACCEPTABLE.
I didn't even get a confirmation email, no updates, no status changes, nothing. I got my order in at 11:35:06am EST.
If it wasn't for the play store account status I wouldn't even know I had an order in!

DDeveryday said:
The bumper is $28 after tax and shipping.
Click to expand...
Click to collapse
Apple did it for $30 bumpers + tax and shipping for something that really wasn't even an issue.
I think Google can do it... that is if they're not backordered :fingers-crossed::fingers-crossed:

I am very disappointed, I just called google play for the first time to ask about my order, the CSR had nothing to say, I placed my order 10:56 am CST and I am in limbo. I asked for a supervisor and he could not even cancel my order or provide any information. I have been an amazon customer for years and I have never had an issue, their amazon prime 2 day shipping works flawlessly and their customer service is amazing. I can't believe that google has such poor customer service.

enviii said:
Apple did it for $30 bumpers + tax and shipping for something that really wasn't even an issue.
I think Google can do it... that is if they're not backordered :fingers-crossed::fingers-crossed:
Click to expand...
Click to collapse
Let's all keep in mind that the bumpers probably cost $0.50 to make and about $3 or $4 to ship.
And I disagree, it was a big issue for me and anyone who ever had to use their phones where they only had 1 or 2 bars of service. But this isn't the time or place.

I don't know about a public apology but they did botch this royally. I'm not some kid who just can't wait till it gets here. But the miscommunication is extreme. My bumper, might I add that I ordered fifteen minutes later has already shipped. My phone, well it's still pending.
And the supervisor I spoke with is speaking at sixty words a minute assuming he knows my issue and he assumes its that I'm just ready to get it (didn't listen to me at all). The truth is, I waited to call, read all of the help info but the problem is it's been the 2 business days and still it has not shipped. Yet my four hundred dollars had been in holding since Tuesday.
At this point it's not possible for it to arrive in the time frame they quoted when I placed the order. For that, all entitlement aside they failed. So they can't cancel the order, nor tell me when it will even ship. Lol, all they say is " if you don't get tracking today call us back". The SAME thing they said yesterday when I called to confirm my order.
The goal of telephone customer service is one call resolution, not to tell someone to call back and start over tomorrow.
Sent from my Nexus 7 using xda app-developers app

bscotth said:
The sense of entitlement is strong with this one.
Click to expand...
Click to collapse
Yes I do feel entitled to a little bit of information when I purchase product from one of the largest companies in the world and 72 hours later they have no idea if my order has shipped, sitting in some warehouse or back ordered. I had a 390 dollar hold placed on my account and no info as to what is going on.

Please use one of the existing threads or, better yet, take up your issue with Google not XDA.
Closed

LOST / STOLEN Nexus 5 By UPS

I've been tracking my Nexus 5 for delivery today. And at 3:32pm it was delivered to my home and left at the front door.
At 3:45pm (there's a delay till it shows up on the website) I noticed it was delivered and called home.
Person at home was home since 1pm and I asked them to check the front door, nothing is there, checked the mailbox, nothing is there. Looked around the house, nothing is there!
When I got home, I checked my neighbors, nope, nothing there either
IT'S FREAKING NOT THERE.
I call UPS, they said to call the shipper to initiate investigation.
I asked if they can call the local warehouse to contact the driver, nope can't do that, gotta have the shipper initiate investigation (they used to do this a long time ago).
I call Google and they're forwarding it to Lost / Stolen department. They will investigate and if they find it lost they will disable the device/IMEI and issue me a refund.
No idea how long this will take, when I'll get my money back, and when I'll be able to order another one! It's out of stock for a freaking month!
I'm so pissed. I freaking hate UPS. This isn't the first time they've lost my packages, and hell, I've received other people's packages too from several houses down!
/rant
Update Day 2: Nothing new other than Google confirming the investigation.
It didn't show up magically the next day like others have had happen, but I did order a case for it from Amazon and it shipped 2 Day UPS and it arrived today just fine. Unfortunately I wasn't hope to talk to the driver.
Thought I'd post some screenshots of the emails I've received from Google (POST #47: http://forum.xda-developers.com/showpost.php?p=47167296&postcount=47 )
UPDATE 3: Yesterday I put in an order on the Play Store for another Nexus 5, it says 2-3 weeks and today I got shipping confirmation. Maybe the person investigating my case put it through faster?
Shrug, anyways I have this one being shipped to my work.
Still no more word from Google about the investigation yet, hopefully I get a refund.
UPDATE 4: UPDATE: My dad just texted me saying a package from Kentucky arrived early this morning. 3 days after the day it was supposed to be delivered. Tracking info still showed Monday as the delivery date.
I don't know the condition of the package if it was opened or relabled or anything. Will update once I go pick it up.
FINAL UPDATE 5!!!!!!
So, like I said previously, my dad told me when he left this morning at 8:15am for work, this package was magically on the front door.
I came and got it from him and check this out:
The original brown shipping box IS NOT SEALED, there is NO tape securing the box!
I just got my 2nd Nexus 5 delivered to my work today and it definitely has a tape that seals the brown shipping box.
So then I open the brown shipping box and the Nexus 5 box and my receipt is there, I slide open the Nexus 5 box sleeve and look at the white box the phone is in.
I flip it over and the 2 white tape that keeps it closed IS PEELED OFF AND PUT BACK ON! UPS person DEFINITELY opened it up and thought it was a quick score, then maybe someone investigated and he delivered it early in the morning!
The phone looks ok, the original screen protector is still on there and doesn't look molested.
Doesn't matter, I'm going to call Google and return this one, since I the 2nd one I ordered came to work and I've already set that one up.
Crazy few days here and yep, I still hate UPS.

nxt said:
I've been tracking my Nexus 5 for delivery today. And at 3:32pm it was delivered to my home and left at the front door.
At 3:45pm (there's a delay till it shows up on the website) I noticed it was delivered and called home.
Person at home was home since 1pm and I asked them to check the front door, nothing is there, checked the mailbox, nothing is there. Looked around the house, nothing is there!
When I got home, I checked my neighbors, nope, nothing there either
IT'S FREAKING NOT THERE.
I call UPS, they said to call the shipper to initiate investigation.
I asked if they can call the local warehouse to contact the driver, nope can't do that, gotta have the shipper initiate investigation (they used to do this a long time ago).
I call Google and they're forwarding it to Lost / Stolen department. They will investigate and if they find it lost they will disable the device/IMEI and issue me a refund.
No idea how long this will take, when I'll get my money back, and when I'll be able to order another one! It's out of stock for a freaking month!
I'm so pissed. I freaking hate UPS. This isn't the first time they've lost my packages, and hell, I've received other people's packages too from several houses down!
/rant
Click to expand...
Click to collapse
Wow that sucks
I think another guy had his package stolen as well. I guess that's an advantage of living in apartments. There's always someone to sign and keep your packages.

It could have been delivered to someplace other than your immediate neighbors.
I just moved into this house a year ago on the North end of a street and all of my FedEx packages for the first 2-3 months went to the South end of the same street, to the same house number.
Thankfully that neighbor was kind enough to bring them to us - but the point is, who knows. **** happens. You have no way of knowing if UPS is "stealing" your phone.

ack154 said:
It could have been delivered to someplace other than your immediate neighbors.
I just moved into this house a year ago on the North end of a street and all of my FedEx packages for the first 2-3 months went to the South end of the same street, to the same house number.
Thankfully that neighbor was kind enough to bring them to us - but the point is, who knows. **** happens. You have no way of knowing if UPS is "stealing" your phone.
Click to expand...
Click to collapse
UPS isn't "stealing" it. Another user on here had his package actually stolen by someone since Google is being cheap and doesn't require a signature.

Lesson learned. Good reason to always ship to work or a mail box at a ups store

aooga said:
UPS isn't "stealing" it. Another user on here had his package actually stolen by someone since Google is being cheap and doesn't require a signature.
Click to expand...
Click to collapse
I was required to sign for my package.

I hope I have to sign for my package also. And I live in SoCal myself..Specifically San Diego. But it's just sad that people have to do this all to others. Hopefully Google can send you out a replacement device ASAP, if not, the refund.

maybe the person who u live with is hiding it from u

and this is why I pick up expensive packages at the UPS sorting facility downtown

Sorry to hear about your loss nxt Hopefully everything will work out.
kurbstar said:
and this is why I pick up expensive packages at the UPS sorting facility downtown
Click to expand...
Click to collapse
I did the same thing:
"As requested, the receiver will pickup at a UPS facility at their convenience. This must be within 5 business days."

Some times they leave them in our garage. Fooled me at least once.

UPS has done this exact same thing to me before but delivered it the next day. So even though it showed delivered at my front door the UPS guy showed up the next day with the package.
Not sure how often this happens but it may be a possibility for you.

This sucks, but is also why I have everything important delivered to my job.
UPS is the only company I know that will leave an item regardless of value or size anywhere.

aooga said:
Wow that sucks
I think another guy had his package stolen as well. I guess that's an advantage of living in apartments. There's always someone to sign and keep your packages.
Click to expand...
Click to collapse
Depends on the apartment. UPS often parks on the other side of the street of my apartment, waits there a few min. They then update the delivery saying no one was home and then drive off. Hopefully this doesn't happen tomorrow when my phone is supposed to come. It's really annoying.

Lol i have shipped with usps and they stole like 3 packages from me ... after i left the store no further status came up on them they were cell phones i sold on ebay.
So i left an active wireless cam inside to ship i told them specifically to be careful because the package inside was very expensive.
They opened it .... had a battery pack inside and saw all there faces from my car ... recorded. reported, they all got fired. still lost 3 packages.

UPS ran to my front door, put it on the steps, and hit the doorbell and left...luckily I planned to camp the front door all day waiting for them ::silly:

Lost
Same thing happened to me, UPS says the delivered my nexus 5, however no nexus 5 ever was placed on my front door step. I had been waiting all day, never left the house. The worst part is Google says they will blacklist the device then eventually issue me a refund. I have to go through the process and reorder through the play store and wait the 4-6 weeks.

Exel said:
I was required to sign for my package.
Click to expand...
Click to collapse
I didn't have to sign

Jaxidian said:
I didn't have to sign
Click to expand...
Click to collapse
The guy even asked what my last name was.

If google wants they can find who has it because it has the imei number and whoever will use it will have to sign in with gmail account.