Database Develop

NEW FIX for screen separation issue! (tested & working by most members already)

originally made this in the original screen fix thread
http://forum.xda-developers.com/showpost.php?p=29363298&postcount=638
randroid123 said:
... I'll probably just forget about it. I'm glad that this fix is working for everyone though and I definitely think it deserves it's own thread for those that don't feel like digging through 75 pages of potential fixes
Click to expand...
Click to collapse
Making this, detailed step-by-step, for those who don't want to dig thru that thread (Hopefully I'm not violating any rules. If so, Mods please replace my original post with this one)
ok I think I've discover the cause of the lift.
Got a replacement due to screen lift and guess what the new one had a slight lift on the lower left.
I figure must be a loose screw, it's not as bad as the old one where the whole left side bulged out.
So I open it and found all the screws to be snug. So I unscrewed the lower left, thinking it's too tight and that's where I discover the cause.
It's not that the screws are too loose, it's that there isn't enough space between the frame & the glass. So the tighter you screw it in, the further you're pushing the screen out, causing the lift.
Here's the simple solution I came up with.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
You'll need the following:
Nexus 7 with back cover removed
Pill Blister Pack (Allergy pills from walmart shown)
Small screwdrivers
Scissors and/or knife
Sewing Needle (not pictured)
needle nose pliers OPTIONAL (for those with thick fingers)
First you need to make a hole in the blister for the screw to go thru.
Here I'm using a sewing machine like a drill press to create my hole.
Next, cut out a rectangle and use your small screwdriver (Bigger than the needle, but smaller than the screw)
This will make the hole bigger for the screw to fit. While blister is still on screwdriver, use your knife and run it around the excess plastic created by the screwdriver.
Remove the blister and trim the corners so that it'll fit in the round frame
Remove the screw from the frame and slide the blister in between the frame
Screw the screw back snug, DON'T OVER TORQUE IT!
Right away the screen lift is gone where the blister is installed. Repeat for each screw where the screen is lifting up.
Cut away the excess so you can put the cover back on
Don't cut it flush to the frame, leave a little so you can grab it and remove it if you need to.
OPTIONAL - use a flathead to push that little bit down to eliminate any chance of obstructing the back cover.
Snap the back cover back on and enjoy your flush screen.
depending on how much lift you have, you might have to use 2 or more to fill the gap. But beware, the more you add the thicker the frame will be and you might run into issues with the back cover not fitting snug.

Looks interesting, might give this a whirl later.

ya!
After receiving my replacement today only to find out it had the same problem I tried this and so far so good! I hope it stays! Thank you for this!

Awesome job :good:
Update: Failed. Spent Hour trying this. Keeps coming back just putting the case back on. Ill try again on Monday. Used same thickness plastic, then tried thinner, then tried IDE Floppy Cable (ASUS brand haha).
I am sending this back anyways. Here is my before: http://www.youtube.com/watch?v=2jDIgiWFPgc
_________________________________________
Tried it with 1 on top. 2 on top. 2 on bottom (Pictured below). All 4.

I'll confirm this is still working 24 hours later and feels more solid than it did when I first took It out of the box. Thank you so much! I started the RMA process and received the links to order my replacement when I read they hold another $225 from your account until they receive the original back and determine I caused no damage. You saved me a lot of time/hassle/and money being held from me for at least 1-2 weeks.
Sent from my Nexus 7 using xda premium

Yes thank you man, I tried it when you first posted it yesterday, I can vouch for the fix in this thread as i did the previous one, so happy that it is working for me and several others, it is well worth the 10-20 minutes to perform the fix.

I wish this would work on mine, but my problem is clearly related to a bad adhesive job. I'm almost tempted to re-glue it myself considering there is nothing else wrong with the thing but I'll give Google one more chance to send me a perfect one.

How about a donation link? I'd like to buy you a beer or 2 for your fix.

Wonderful job with the pictures man, they really helped. I can confirm that this works perfect for me too. I just did not but the tablet immediately feels better. No squishyness at all. With the previous fix (tightening the screws) the screen still felt squishy. Nothing now. It feels just as sturdy as the right hand side.
Sent from my Nexus 7

_MetalHead_ said:
I wish this would work on mine, but my problem is clearly related to a bad adhesive job. I'm almost tempted to re-glue it myself considering there is nothing else wrong with the thing but I'll give Google one more chance to send me a perfect one.
Click to expand...
Click to collapse
I initially thought mine may have been adhesive related.. but turns out after this fix, it really is not.
Edit: id highly suggest giving this a try, it isnt difficult, probably cannot be detected as "user modification" if you remove the makeshift washers. If you dont want to that's your call, but i think the problem is still fixable with this method.

acroanidd said:
I initially thought mine may have been adhesive related.. but turns out after this fix, it really is not.
Edit: id highly suggest giving this a try, it isnt difficult, probably cannot be detected as "user modification" if you remove the makeshift washers. If you dont want to that's your call, but i think the problem is still fixable with this method.
Click to expand...
Click to collapse
I dunno man, I can actually see underneath the glass on mine, that's how bad it is. I might give this a shot while I'm waiting for my replacement but I really don't expect it to do any good. I am happy for everybody who is finding success with this, just don't see myself being one of those lucky people.
Sent from my HTC One X using xda premium

_MetalHead_ said:
I dunno man, I can actually see underneath the glass on mine, that's how bad it is. I might give this a shot while I'm waiting for my replacement but I really don't expect it to do any good. I am happy for everybody who is finding success with this, just don't see myself being one of those lucky people.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
I really would give this a shot...I'm convinced the issue is not adhesive related. My tab doesn't actually have a screen lift issue... it has been making a crunching sound that i discovered is actually just the black tape/insulation that the little black foam piece is glued to. If you remove the back cover and just fiddle with that black insulation you should hear the crunching i described. I am 90% sure that the crunching sound people are reporting is really not going to affect your devices integrity at all. Someone feel free to correct me if I'm wrong on that one.

So far so good. Let's see whether it stays that way or not. The left side feel solid now
Thanks for the fix and the photos.
Sent from my Nexus 7 using xda premium

I just opened up my buddy's N7 with him, and check this out. It looks like the N7 already has some type of circular washers in this spot. OP, and those of you who have done this - did your N7s have these circular washers as well, or was that space totally hollow? I couldn't tell from your pictures. I've attached pictures so you can see what I'm talking about. It doesn't look like there's room in here to add the blister pack washers you guys are talking about, unless I really have to struggle to shove them in. Is it possible some N7s were missing these washers?

nyijedi said:
I just opened up my buddy's N7 with him, and check this out. It looks like the N7 already has some type of circular washers in this spot. OP, and those of you who have done this - did your N7s have these circular washers as well, or was that space totally hollow? I couldn't tell from your pictures. I've attached pictures so you can see what I'm talking about. It doesn't look like there's room in here to add the blister pack washers you guys are talking about, unless I really have to struggle to shove them in. Is it possible some N7s were missing these washers?
Click to expand...
Click to collapse
No, those were there on all of them. Those do not come out as far as i can tell. The blister washer goes in between the black round part and the back plate where the screw enters. Its snug but it should be, this will allow you to snug up the screws and alleviate the pressure on the screen. People seem to forget that only adhesive would not cause glass to bend, it would just sit loose but not protrude upward without a force behind it.

I just did what op did and everything is working fine. Fantastic work!
Sent from my Nexus 7 using xda premium

You, sir, are brilliant. I just did the fix and it seems to be holding well. I'll see how it is tomorrow but the logic behind it seems solid.
Thank you for sharing!

Performed the fix, and it seems to have fixed the problem on my friend's N7. The OP is smarter than stinking Asus! Bravo.
One minor issue on the N7 I did this on is the back doesn't seem to be completely flush with the bezel now in the area with the washers, but this beats the screen lifting.

Have people allowed enough time after performing this and rechecked their screens? Everyone was saying retorquing the screws was the fix, and it initially looked like it did help, but eventually the screen came back up.

Thanks for the fix, but to be honest all this seems to be ridiculous, there should be no defect in a product you had to pay good money for. I'm hoping a fix comes soon out of the box.

How to remove 'creaks', 'squeaks', 'sponginess' & 'bulge'

for $5 or less!
what you need:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Double sided tape (mines was about 1/32" thick)
Electrical tape
Knife (not shown)
(Since I had these already, the fix was free for me)
Open up your nexus 7
and put the tape as shown:
On the right side of the back (where the buttons are) cut about 1/4" of tape so you'll have a strip that's 1/4" wide and 1" long (the roll of tape is an inch thick)
Put your cover next to the nexus and trim the tape so that it will not touch the 'grooves' on the frame (I've marked it in red). and stick them to the back cover just below the level of the clips.
This will get rid of the 'creaks' & some of the sponginess on the right side.
click for close up
[1] This is what's cause the bulge on the left side. The border around the wifi antenna is hitting the 2nd screw. So take an knife and CAREFULLY trim it flush to the back. You don't have to trim it all, a good 1/4" will do. (note. I have a washer under the 2nd screw to fix the screen lift)
[2] the tape on the left side over the Touchscreen cable is what cause the 'creaks'. So use some Electrical tape and cover this area up. MAKE SURE NOT TO OVERLAP. You don't want any extra thickness in this area, you just want to hold down the existing tape from moving.
(I don't have any tape on mine since I don't have noise issue there)
Now on to the battery. This is what cause most of the sponginess and some of the creak on the right side. If you tap or press where the 'X' is on the back cover you'll know what I'm talking about.
Use your finger and feel where the battery ends and the wire area begins (I marked it with a blue line to show where the battery ends) This will give you an approximation on how long your double sided tape will be. From the frame to the battery.
Put your cover on top (as shown) to figure out how WIDE the tape will be. You want to leave a gap for the foam on the back cover (marked in red)
You might have to add another, smaller layer on top of your tape. If you push on your double sided tape and it goes below the frame, then you need to add that smaller piece to make it flush to the frame.
Here's a close up of what I'm talking about.
I also added a large piece (the size of the empty slot on top) from the motherboard to the top of the battery. Since the metal frame ends half way, this will make up the gap.
Put your cover on from LEFT to RIGHT (side with the buttons on last)
Now these are the spots that were giving me the most noise and sponginess, yours might be different. If you still hear a noise, note the spot and see if adding tape near that area will help.
BONUS TIP: If a game/app requires you to use it in landscape mode. First hold it in landscape mode on the right side, so that the camera is on your right instead of your left. Disable Autorotate screen to lock it in landscape mode. Now open your game/app and it'll run on the right side instead of default left.
WHY DO THIS?
Like most I had screen lift, so I did not want to put added stress on the left side of the screen.
Since the right side just have battery, I think it's also structurally more sound than the left where all the electronics are.
Also, since the processors are on the left side, it gets pretty toasty when running graphic intensive games, so holding it on the right side will keep your hands cool and allowing the heat to dissipate better/faster without your warm hands in the way.

is this dilldoe from the comic fame? and OT?

guitarofozz said:
is this dilldoe from the comic fame? and OT?
Click to expand...
Click to collapse
yup, who r u on ot?

dilldoe said:
yup, who r u on ot?
Click to expand...
Click to collapse
I don't do OT anymore. Reddit. But I used to love your stuff man. Haven't seen it in a while tho obviously. Anyways, did ur fix. Seems better for sure.

This is absurd, that anyone would even consider doing this after paying $249.99 or $199.99 of their hard earned cash.

Too each their own. I'm an engineering student and I completely understand the appeal of finding solutions yourself even when you can return a product. This is one of the reasons I come to xda. Thanks for the tips and pics OP.
Sent from my GNex - Stock/Rooted on 4.1.1

IceColdKila said:
This is absurd, that anyone would even consider doing this after paying $249.99 or $199.99 of their hard earned cash.
Click to expand...
Click to collapse
Absurd to save yourself an RMA ticket you might need later for a GOOD reason, fix your device yourself for less than five bucks, get to root around under the hood, and all without voiding your warranty?
What's absurd is your sense of entitlement.

Will it void the warranty (provided I remove them IF I need to hand it back)?
I just got my second Nexus 7 and this one seems to have squeaking issues in bottom left (sounds like in the back case, not screen) and I was thinking of opening it up but not sure about warranty...

Jay Aristide said:
Absurd to save yourself an RMA ticket you might need later for a GOOD reason, fix your device yourself for less than five bucks, get to root around under the hood, and all without voiding your warranty?
What's absurd is your sense of entitlement.
Click to expand...
Click to collapse
Entitlement? I don't think there's anything entitled about expecting to receive a product free of defects, and exchanging it if it is not.
Also, what's this about saving RMA tickets you might need later? The warranty says you get a device free of defects, not you get a limited number of RMA tickets to get your device free of defects.

I guess you could ship it out to china and wait three weeks for them to do the exact same thing for free, or DIY in 10 minutes plus the cost of some supplies that most people already have laying around the house. Most people around on XDA are do it yourselfers, get used to it

I did something very similar with 3M to mine awhile back, except I just applied it above the battery. It fixed any flex, though I think I used a bit too thick 3M, as mine has a bulge in the back cover now.
Anyway, thanks for the post. The pictures and everything make it very easy to follow.

pankomputerek said:
Will it void the warranty (provided I remove them IF I need to hand it back)?
I just got my second Nexus 7 and this one seems to have squeaking issues in bottom left (sounds like in the back case, not screen) and I was thinking of opening it up but not sure about warranty...
Click to expand...
Click to collapse
opening up the back cover will not void any warranty.
nothing in this mod should void any warranty, with exception of step one, the bulge fix (which you don't have)

manekineko said:
Also, what's this about saving RMA tickets you might need later? The warranty says you get a device free of defects, not you get a limited number of RMA tickets to get your device free of defects.
Click to expand...
Click to collapse
Manufacturers tend to cut their losses and cut you loose from the RMA process after a couple of RMAs. Usually, they do so by offering you a full refund for returning your product, but I've seen a few cases where they just say "You are abusing the RMA process and we won't service your device(s) anymore. Take it to a repair shop".

I never knew creaking was a defect considering its made out of plastic.... I would hate to be a manufacturer that had to deal with all these over exaggerated claims lol.
Sent from my EVO using xda premium

C80 Pics/Differences

I stopped in my local Gamestop yesterday to pickup Madden 13 and ended up leaving with a Nexus 7 too lol. Ill be giving this one to my gf but I just wanted to post a few pics of some things that may be slightly different about the C80 production runs. I didnt do a complete teardown of the unit so I cant say if any changes have been made to combat the over exaggerated screen lift stuff but I have noticed a few small changes. I honestly dont think anything has really changed in terms of manufacturing but these units had just came in yesterday morning so im assuming it was a fresh batch.
First up is the box. Im not sure when they made this change but my C70 didnt have the notches on the box for easy opening. I remember kinda having a hard time separating the box when I first got my C70.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Second thing I noticed was the C80 units have a few screws missing. Im not sure if this is something they just started doing, but I exchanged three C80 units at Gamestop yesterday because me and the manager thought it was a flaw but all 3 random units had the two missing screws.
Here are a few shots of the back cover and unit. Im not sure if anything is different but maybe someone whos more familiar with the insides may notice something.
I did noticed the serial # on the rear sticker is now printed in white as opposed to black:

They probably realized all those screws put too much pressure & therefore causing lift.

demandarin said:
They probably realized all those screws put too much pressure & therefore causing lift.
Click to expand...
Click to collapse
Yeah I figured they did it for a reason. Hopefully we can a confirmation on this so I can know if my units are in fact missing screws.

My C80 should be at my doorstep within a couple hours. Having accidentally cracked the screen on my C60 while trying to fix the screen lift, I hope this is is void of issues.

ThirtyHz said:
My C80 should be at my doorstep within a couple hours. Having accidentally cracked the screen on my C60 while trying to fix the screen lift, I hope this is is void of issues.
Click to expand...
Click to collapse
Nice! Please keep us updated on your C80 findings. My C60 cracked randomly the other day (sent an email from it, walked to my car, looked down, cracked) and I sent it in to ASUS. Part of me wonders if the C80's are fixed enough to prevent this from happening to anybody else.

JaSauders said:
Nice! Please keep us updated on your C80 findings. My C60 cracked randomly the other day (sent an email from it, walked to my car, looked down, cracked) and I sent it in to ASUS. Part of me wonders if the C80's are fixed enough to prevent this from happening to anybody else.
Click to expand...
Click to collapse
Yeah man, for sure. First thing I do after opening it will be sharing what I find with everyone. And I can 100% sympathize with a cracked screen haha, its an awful feeling that you have to eat the $200-250 and get a new one :/

I removed those 2 screws on my C70 just now If the reason is in fact to reduce the stress on the screen to reduce cracking, then maybe it's recommended C60 and C70 owners to do this too?

Hi!!!
Sorry my english is so bad...
I have just opened my tablet, it is the C80 version too. And there are missing the same screws as in your tablet.

Asus fix is remove screws!
Sent from my Galaxy Nexus using Tapatalk 2

nineuni said:
Hi!!!
Sorry my english is so bad...
I have just opened my tablet, it is the C80 version too. And there are missing the same screws as in your tablet.
Click to expand...
Click to collapse
Sweet! So I guess this was something done on purpose. I'll see if I can get a official word from Asus regarding this. It would be kinda funny if all the people returning earlier built tablets because of missing screws found out it was done like that intentionally lol.

I also have removed those screws on my C6O. The screen is not lifted now, and when i put pressure on the opposite corners of tablet, i don`t hear crackling.
I hope it will be pernament fix of this problem.

Bigjim1488 said:
Asus fix is remove screws!
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
****, im unscrewing mine as soon as i get home.
.....well that came out awkward.

Is missing screws only difference?
Sent from my Nexus 7 using xda app-developers app

Wow this is interesting. Gonna remove those screws from mine too.

Alright, so I just got mine in the mail (my second purchase) and I was VERY disappointed at first. I received a C60...... WTF? So I open it up and the screen is flush, not lower than bezel, flush.... all around. ZERO screen flicker, ZERO light bleed, very responsive, colors are correct, no dead pixels, speakers work, some ghosting on max brightness, but that is to be expected of IPS screens. Now I need to get it super hot and see if the screen stays. If there is anything I missed I will post it. Oh, and it also looks like my box had been re-used because there was a second layer of tape on the black box. Was mine refurbished? Who cares, so far so good.

ThirtyHz said:
Alright, so I just got mine in the mail (my second purchase) and I was VERY disappointed at first. I received a C60...... WTF? So I open it up and the screen is flush, not lower than bezel, flush.... all around. ZERO screen flicker, ZERO light bleed, very responsive, colors are correct, no dead pixels, speakers work, some ghosting on max brightness, but that is to be expected of IPS screens. Now I need to get it super hot and see if the screen stays. One big thing to note is, my back cover doesn't come off. It is almost as if it is glued down. If there is anything I missed I will post it. Oh, and it also looks like my box had been re-used because there was a second layer of tape on the black box. Was mine refurbished? Who cares, so far so good.
Click to expand...
Click to collapse
Not sure how easy your back was to get off on your last unit, but with mine, I had to use quite a bit of effort on my C70 (fingernail + credit card + force)

espionage724 said:
Not sure how easy your back was to get off on your last unit, but with mine, I had to use quite a bit of effort on my C70 (fingernail + credit card + force)
Click to expand...
Click to collapse
I got it lol, and you know how the new ones have those two screws removed... well i removed those from mine. so i guess i have a c80 now lololol

espionage724 said:
Not sure how easy your back was to get off on your last unit, but with mine, I had to use quite a bit of effort on my C70 (fingernail + credit card + force)
Click to expand...
Click to collapse
+1 the new C80 took alot of force to get off. I thought mines was glued too when I first tried lol.

ThirtyHz said:
I got it lol, and you know how the new ones have those two screws removed... well i removed those from mine. so i guess i have a c80 now lololol
Click to expand...
Click to collapse
My last replacement was a C70 and had the screws removed.

can someone with a c08 model take a better pic of the back cover off? theres two clips on the left side that goes over where the screen data ribbon is and just wanted to know if they change those at all. this point is where a lot of people get screen lift.

What happens when your send in your RAZR i for repair..

Hey,
i want to share with you my recent experience with the german and probably also austrian repair shop for Motorola phones, called datrepair. They're also partners with Samsung, Sony, and Apple. The reason i had to send my phone in was because of a broken audio jack since day 1, which i didn't notice at first (i thought of my headphones) and then waited for a replacement phone.
First of all, if it comes to the point you have to send in your phone for repairment, everything is really professional, you can even look up the current status of the repair. Also it really didn't take long to repair.
The one and only thing that's shocking is how lousy they seem to care about the phones. Here's what fell right out of the package i received when i was happy to finally get it back and proceed to root it:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
I want to remark that my phone was in a condition i'd best describe as "like brand new", apart from a small part of silver shining through the lower edge of the display border and some little marks near the USB port. Not a scratch, the display has the same film since day 1 - not a single fingerprint was ever on this display.
Damages:
- obviously, Motorola logo not sticking to the phone anymore, i can see the glue pad
- left side of the R in the logo damaged, you can see it if you look closely
- all six torx screws scratched, that's probably not avoidable but they could've at least changed them after disassembly - massive resell value lost
- the display film is damaged / dirt under it but that's not that big of a deal as this was the first one of my 6 i used. Anyway this probably could have been avoided, not even the film had a single scratch..
I'll keep you updated. I instantly sent an email to their support hotline as they're only taking calls till 17.00 and i was home shortly after this. Also, i didn't want to pay 14ct/minute as i will pay another 5€ to ship it back to them again. If they were within 100km range from me, i would jump into my car tomorrow and throw this excellent example of astonishing quality control and professional labor right into the guy's face that "repaired" it. Even i can solder a audio jack, but i would have lost my guarantee if i did so. It's really shocking how people in shops handle your personal stuff, i recently experienced the third damage done to my car in my official dealership within 1.5 years, this time they damaged a rim that's worth 450€ (a single one, not four!) and made by the official tuner of the car company. Everybody in this place knows how much they're worth, .. wait, i am slowly drifting away from the topic.
What do you think of this? I think i'll also contact Motorola themselves, just to be sure something WILL happen if the shop damages it again.

CentaXx said:
Hey,
i want to share with you my recent experience with the german and probably also austrian repair shop for Motorola phones, called datrepair. They're also partners with Samsung, Sony, and Apple. The reason i had to send my phone in was because of a broken audio jack since day 1, which i didn't notice at first (i thought of my headphones) and then waited for a replacement phone.
First of all, if it comes to the point you have to send in your phone for repairment, everything is really professional, you can even look up the current status of the repair. Also it really didn't take long to repair.
The one and only thing that's shocking is how lousy they seem to care about the phones. Here's what fell right out of the package i received when i was happy to finally get it back and proceed to root it:
...
I want to remark that my phone was in a condition i'd best describe as "like brand new", apart from a small part of silver shining through the lower edge of the display border and some little marks near the USB port. Not a scratch, the display has the same film since day 1 - not a single fingerprint was ever on this display.
Damages:
- obviously, Motorola logo not sticking to the phone anymore, i can see the glue pad
- left side of the R in the logo damaged, you can see it if you look closely
- all six torx screws scratched, that's probably not avoidable but they could've at least changed them after disassembly - massive resell value lost
- the display film is damaged / dirt under it but that's not that big of a deal as this was the first one of my 6 i used. Anyway this probably could have been avoided, not even the film had a single scratch..
I'll keep you updated. I instantly sent an email to their support hotline as they're only taking calls till 17.00 and i was home shortly after this. Also, i didn't want to pay 14ct/minute as i will pay another 5€ to ship it back to them again. If they were within 100km range from me, i would jump into my car tomorrow and throw this excellent example of astonishing quality control and professional labor right into the guy's face that "repaired" it. Even i can solder a audio jack, but i would have lost my guarantee if i did so. It's really shocking how people in shops handle your personal stuff, i recently experienced the third damage done to my car in my official dealership within 1.5 years, this time they damaged a rim that's worth 450€ (a single one, not four!) and made by the official tuner of the car company. Everybody in this place knows how much they're worth, .. wait, i am slowly drifting away from the topic.
What do you think of this? I think i'll also contact Motorola themselves, just to be sure something WILL happen if the shop damages it again.
Click to expand...
Click to collapse
Well, I'm happy that I've seen your post. I own a rooted Razr i so i don't have any guarantee and that's why I'm very carefull with it. But my sister owns also a Razr i (not rooted) and she still has a guarantee. The problem is, her phone fell down on the street and the aluminum part is little bit scratched and bent. Also there are very thin black stripes on her display now, but her display works perfectly. Now I thought about sending it to the same repair service you did and even asked them about it. They said it will be about 150€! That's when I thought to leave it be. But after I saw your post, I decide to NEVER send it to them.

After 20 mins of phone ringing, they picked up at excactly 17pm. I'll get a free postage stamp, so i won't pay for the shipment back to them. So far, service or at least "customer care" seems to be good, but i'm still interested in how i'll get the phone back. I'd bet they just glue the logo with the little dent in it.
Don't pay 150€ to repair it! Think of how much you'd still get for it in ebay. Sell it and buy another one, it's only 280€ now. I think it's realistic that you'd get 120€ for your phone, so for another 150 you could get a brand new one. Or, better option, try to fix it yourself.. Where excactly from germany are you?

CentaXx said:
Where excactly from germany are you?
Click to expand...
Click to collapse
I'm from Herborn which is in Hessen.

Ok, if you were from berlin or close to it i would have offered you that we'll take a look inside it together. I'd go not as far and consider myself an expert but i repaired a few electric devices and i'm studying electronic engineering, so i know quite a bit about that ..
MAJOR UPDATE!
Got an email today, phone can't be repaired. I'm offered to get full refund for the price i bought it. As i got it in a contract, i hope i'll receive the 360-385€ it was worth when i got it. If this will happen, i'll let go of my razr i experiment and switch back to HTC with their One. I guess, looking back the razr i was a bad chose for me - i like the look, love the size, battery life was great but i'm missing developers. I already found myself looking jelly across the pond to some One users and the astonishing software that comes with the marvellous looks.
However, it's a real shame for the shop and i will definitely contact motorola after i'm finally done with this s***. What do they think of themselves? I can get torx screws to replace the now scratched ones in every hardware story myself. Also i don't think that the 50ct motorola logo is so unique and can't be glued back into place again that it'll make the phone irreparable.
I'll be so relieved if this works out, i'm just afraid for the next bad thing to happen..

[Q] S6 Active Broken Screen Replacement?

Well, after a whole day of owning the S6 Active, the screen is cracked. Slid out of my pocket about a foot and a half onto the pavement. Not a huge drop, and honestly was expected it to be fine because it didn't sound like it hit hard. But the screen is done, about 1/4 of it is spider cracked. Makes me really wonder if I need a case on this phone, never would've thought so since it looks like it's already in a case.
Any ideas on whether a replacement would be available at any local shops that do all of the screen repairs? I know the Active is different from the regular S6's so not sure if they can do the active repair.
I did get the phone insurance, but would rather just get the screen fixed if possible.
Suggestions??

{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Sent from my Nexus 5 using Tapatalk

Try ATT customer service. The phone is rated for drops, that's why you bought it.
AoN.
Sent from my SAMSUNG-SM-G890A using Tapatalk 2

Looks like you were really unlucky. There are 3 impact spots on the screen where presumably it landed on rocks that were sticking up high enough to reach the screen. It would have been nice to have a taller lip around the edges.

Another thing occurred to me, if you purchased it on a credit card, some have purchase protection, which covers theft and accidental damage for one to three months after buying. Amex has this.
AoN

anneoneamouse said:
Another thing occurred to me, if you purchased it on a credit card, some have purchase protection, which covers theft and accidental damage for one to three months after buying. Amex has this.
AoN
Click to expand...
Click to collapse
Yeah, no luck for me, put it on Next. Had to do an insurance claim....

I think the guy that ran his over with his car called Samsung direct to have it replaced. About $200
Sent from my SAMSUNG-SM-G890A using XDA Free mobile app

Broken screen....
I had the same experience...only had the phone 12 days. Fell from only a few feet....cracked the LCD screen, but not the glass. No insurance ( haven't needed it in 20 years) AT&T said I could pay off the phone ( bought with NEXT) or pay the $300 to get the screen fixed. Contacted AT&T and Samsung...no help so far. I had trouble with the phone the first day I had it....smart switch didn't work correctly, and lost contacts and couldn't receive text messages for 24 hours. Went back and asked about replacing phone. Replaced SIM card instead. Now this...so disappointed. Not as durable as advertised

Livelyc, did you buy on a credit card? Both my amex and visa offer purchase protection for the first month or so, including accidental damage. AoN

Anybody have any luck with this?
I bought new from att 6 days ago. Yesterday, (first drop ever) it fell ~28'' onto a flat level hardwood floor, and the camera "lens" glass cracked at the center - making it impossible to take pictures. More importantly, b/c of this it is no longer water and dust proof.
I have been playing ping pong between att & samsung - both of who say physical damage isn't covered. The whole reason I bought it is because it is supposed to be drop resistant, shock, water, dust etc. The salesperson sold me for good when he proceeded to drop one onto carpet from waist height. The other selling point is the US Military Environmental Engineering Certification, along with these other statements on att's website:
"Meets U.S. Mil-STD-810G for water-resistance and to withstand dust, shock, vibration, temperature extremes, humidity, and high altitude. Submersible up to 1.5 m of water for up to 30 minutes. Rinse promptly to remove residue. Shock-resistant when dropped from less than or equal to 4 feet onto a flat surface. Device may not perform as shown in all extreme conditions."
I do know this standard is somewhat iffy when it comes to consumer products, but the real weird thing is that after talking to higher-ups at Samsung, they gave me a statement saying they have never claimed any of the above - basically I think this marketing point was fashioned by att, as the only place you can find the claim is on their website, and tech blogs that cite att's website.
Maybe it is just my emotions getting the best of me, but I just think one of these companies should take responsibility for this. I mean according to the quote above, if it fell in a toilet and I immediately pulled it out, promptly rinsed off the residue, and it wouldn't turn on - it seems like it should be replaced. So why wouldn't the bit about dropping onto a flat surface be equally applicable?
It is true that both samsung and AT&T's limited warranties state that they are voided by physical damage...but the phone's selling point (at least to me) was that it could stand up to physical damage. I suppose it just seems unfair to me to sell something that claims it is red, and then state in the fine print that if it isn't red, you aren't covered...
Anyway, I know I am probably just ranting by now, so I apologize for that. I know this is a forum about developing as well, and I will admit I joined solely for this post - so of that isn't cool, I understand and will not take offense to negative feedback.
Regardless I will continue to update this post regarding any milestones I hit with Samsung or att on this issue. It would be awesome if we could attack this problem together (for everyone else that feels jipped with their active). So far, I have just been told that physical damage voids any warranties, and I can pay to get it fixed. When I tell CS rep's to read the statement on att's website about the active regarding its "drop-resistance" I have gotten more than one agreement that the whole situation seems unfair.
If anyone else has any new info about this, please share, it is much appreciated. Will be updating.

If you bought the phone on a credit card, contact them, and see if their customer service department can help.
AoN

The screen quality seems to be awful!
Same thing happened to me today: I was sitting in a camping chair and the phone slid out of my pocket and fell flat on a gravel. Estimated height: 1 foot. Result: Cracked screen.
I had the phone for 10 days.
Got it at Best Buy. Will try to return it under their 14 days return guarantee.

Luckily I bought one of those glass screen protectors, which seems to be good.
Good luck with Best Buy, hope some good comes out of that.
I am pretty sure my credit card company does have some type of damage protection, however I am a bigger fan of cash - which is what I used to purchase my s6 active. It is always just much more simple and effective, although you have given a great reason to do otherwise.
I could understand if this happened with an iphone, regular s6, or literally any other phone. Whats that? You dropped your iPhone onto a pillow and the screen cracked? It isn't made to be dropped, we cannot cover that. But the s6 active which is marketed on our website to be shock resistant from 4 feet or less? Yeah go ahead and drop it. see what happens.
I went to the att store on a monday afternoon to complain. I had the manager and all 3 salespeople at the table with me. They had no other customers the entire time. I am really thinking about going there on a saturday to see if the pressure gets to them.

I know a reliable samsung parts supplier offers s6 active screen. You can visit there official site www.hcqs.com.cn.

water damage on the active?
Little scared right now, I bought the S6 Active about a week ago, and just today decided to take advantage of the "aqua mode", bringing the phone in and out of the water to take a picture. The phone started acting up, saying dock connected, among other things involving the charger port. 3 hours later and the charger port is not working properly. Hopefully this doesn't last, Samsung is shady as hell if they don't honor a water damage claim. Don't have an underwater mode if you won't honor water damage. :/

Search the forum, this has happened too many people. It'll be fine once it dries out. AoN

Anyone find a screen
Busted my S6 Active (2-3ft drop) and having a hard time finding a screen, there are a couple on ebay but sell fast and one hiked his price from 200 to 300 with the last one in stock.
Samsung still tells me $240 and 1-2 week turn around. I can't go two weeks without my phone, it is a business phone. The guy that tested the active and eventually ran it over with his car, sent his in to get repaired by Samsung, he sent it in end of June, did not get it bask for around a month, end of July, they ended up replacing the phone. His assumption and mine is that even Samsung couldn't get the screen in and just gave up waiting and sent him a new phone. I would say his YouTube 'career' helped in just getting a new phone. I am just a pissed off loyal customer but have no fan base.
Like everyone else, I am super pissed at ATT and Samsung that they seem to sell this as a rugged phone with a shock/drop rating but no one will cover the repair, or warranty the rest of the phone if it is busted.
I have argued with so many people at Samsung they are not budging, trying again with ATT hoping for some sympathy considering I have not owned it but a month, maybe.
Trying to track down a supplier source for the screen but even that seems impossible considering its such a hard to find screen.
Anyone else have any luck?

michael6030 said:
Little scared right now, I bought the S6 Active about a week ago, and just today decided to take advantage of the "aqua mode", bringing the phone in and out of the water to take a picture. The phone started acting up, saying dock connected, among other things involving the charger port. 3 hours later and the charger port is not working properly. Hopefully this doesn't last, Samsung is shady as hell if they don't honor a water damage claim. Don't have an underwater mode if you won't honor water damage. :/
Click to expand...
Click to collapse
what was the result with the problem? i had the same problem and sent it to samsung..
under warranty or insurance, i just want a new phone or a phone in that case..

Same issue happened to me. I got a replacement screen from king ju and followed the replacement guide on youtube to replace the screen. Now the phone is working fine

I recently lost mine out of my pocket while riding my dirt bike it shattered the screen and won't work anymore. Has anyone had any luck finding a screen for cheaper than $199.00 and how hard is it to replace by yourself