[Q] Why Do I Have 2 Different IMEI Numbers? - Captivate Q&A, Help & Troubleshooting

While a new member, I've been following the community a bit and have flashed my Captivate successfully several times.
It started acting weird earlier this week (lagging and shutting itself off) so I decided to re-flash it and re-apply SRE with all the goodies it brings.
Since my last flash, the phone works fine (calls, messaging, and Internet) except for one problem - the Android Market.
I can access the market but am unable to download anything. I've tried many different solutions, ROM's (JF2, JH2, and JH3), 3G/WiFi, internal settings, clearing the Market cache, Dalvik cache, etc., using Market Access and going outside of AT&T's allowed applications, all to no avail. It's the same whether I attempt to download after a fresh flash or after applying SRE. I've also tried Unleash the Beast.
Finally I decided to call AT&T to find out if there was a problem somewhere on their end.
Here's the weird thing:
The IMEI I have on the sticker under my battery is that of a Captivate and matches what they have on record. The representative I spoke to told me that the IMEI I have in my phone's menu is an iPhone IMEI.
With all that being said, I have two questions:
1) How did this happen?
2) How can I fix it?
Any help would be greatly appreciated.

FrstdOne said:
While a new member, I've been following the community a bit and have flashed my Captivate successfully several times.
It started acting weird earlier this week (lagging and shutting itself off) so I decided to re-flash it and re-apply SRE with all the goodies it brings.
Since my last flash, the phone works fine (calls, messaging, and Internet) except for one problem - the Android Market.
I can access the market but am unable to download anything. I've tried many different solutions, ROM's (JF2, JH2, and JH3), 3G/WiFi, internal settings, clearing the Market cache, Dalvik cache, etc., using Market Access and going outside of AT&T's allowed applications, all to no avail. It's the same whether I attempt to download after a fresh flash or after applying SRE. I've also tried Unleash the Beast.
Finally I decided to call AT&T to find out if there was a problem somewhere on their end.
Here's the weird thing:
The IMEI I have on the sticker under my battery is that of a Captivate and matches what they have on record. The representative I spoke to told me that the IMEI I have in my phone's menu is an iPhone IMEI.
With all that being said, I have two questions:
1) How did this happen?
2) How can I fix it?
Any help would be greatly appreciated.
Click to expand...
Click to collapse
What does your imei start with?

madjsp said:
What does your imei start with?
Click to expand...
Click to collapse
The one in the software starts with 004999
The one on the sticker starts with 351863

Iphone imei starts with 011. That rep doesnt know what hes doingp

did you ask them to update youe imei number? would likly fix it, could have just been an accident, from what i have read about 10% of imei number are not unique so somehting could have gotten messed up server side

vinunleaded182 said:
Iphone imei starts with 011. That rep doesnt know what hes doingp
Click to expand...
Click to collapse
also a quick google of the 0049 imei shows that there are several iphones with that imei

The rep who I've been working with is off today but she said she'd call me tomorrow. I'll ask her to update the number and hopefully she can.
Unfortunately, while I'm pretty much a noob to all this, I've found that I still know more than most of the people on the AT&T side and the rep I've been working with is the most knowledgeable of the group.

Did you go from an iphone to the samsung if so, it could be a translation issue on atts side which means the billing system never updated the imei to the switch because it errored out on the billing side happend all the time when i use to be a switch tech for att simple to fix just need to file a ticket with a certain department but can be a pain if the rep is new.
Sent from my SAMSUNG-SGH-I897 using XDA App

I thought the phone read its IMEI number from its own hardware. This thread implies that something on the network is telling the phone what its IMEI Number should be.
I know there are a lot of Ebay phones with bogus stickers - the stickers have one SN/EMEI number, but the phone internally says another.
Where did you get your phone?

I've never owned an iPhone and I purchased the Captivate from a corporate store, not from an authorized reseller or ebay.

wait cant this be useful if we can change the imei to a vibrant one we can get money off of data or would most of you feel bad for doing that (one good thing about that though for 10 dollars we get unlimited data)

labbu63 said:
wait cant this be useful if we can change the imei to a vibrant one we can get money off of data or would most of you feel bad for doing that (one good thing about that though for 10 dollars we get unlimited data)
Click to expand...
Click to collapse
You gotta pay to play. If you don't want to pay smartphone fees, don't get a smartphone. I'm sure we'd all like a break on price, but when it comes down to it, we can't get one, so we make do.
And unless the modmyi forum was wrong, that's illegal.

yeah i know but im just saying if someone isnt scared to go to jail

If the IMEI shows as 004999010640000, you might check out this thread. Good luck.
http://forum.xda-developers.com/showthread.php?t=777288
PS: you might want to look at this specific post in that thread.....
http://forum.xda-developers.com/showpost.php?p=8060884&postcount=33

BigJayDogg3 said:
You gotta pay to play. If you don't want to pay smartphone fees, don't get a smartphone. I'm sure we'd all like a break on price, but when it comes down to it, we can't get one, so we make do.
And unless the modmyi forum was wrong, that's illegal.
Click to expand...
Click to collapse
actually i was just looking at the library of congress's recent ruling on the DMCA and their new excemptions and read this
"
(3) Computer programs, in the form of firmware or software, that enable used wireless telephone handsets to connect to a wireless telecommunications network, when circumvention is initiated by the owner of the copy of the computer program solely in order to connect to a wireless telecommunications network and access to the network is authorized by the operator of the network.
"
sounds like to me that changing the imei is legal as long as the only reason you are doing it is to connect to a network that you are already authorized to use

xatrekak said:
actually i was just looking at the library of congress's recent ruling on the DMCA and their new excemptions and read this
"
(3) Computer programs, in the form of firmware or software, that enable used wireless telephone handsets to connect to a wireless telecommunications network, when circumvention is initiated by the owner of the copy of the computer program solely in order to connect to a wireless telecommunications network and access to the network is authorized by the operator of the network.
"
sounds like to me that changing the imei is legal as long as the only reason you are doing it is to connect to a network that you are already authorized to use
Click to expand...
Click to collapse
Changing The imei is illegal and has nothing to do with the DMCA. changing The imei is fraud like changing a car's vin number.
Sent from my SAMSUNG-SGH-I897 using XDA App

alphadog00 i was wondering that, you wouldn't happen to be able to point out to me which law that is contained in, i have heard it was illegal like a million times but havn't seen the law yet. but i have always liked reading the actual laws that make the things i want to illegal

how do you know its illegal the DMCA was changed and said it was legal so until you find something that says its illegal we will never know

labbu63 said:
how do you know its illegal the DMCA was changed and said it was legal so until you find something that says its illegal we will never know
Click to expand...
Click to collapse
You are confusing unlocking with changing your IMEI. It is legal to unlock and hack, it is not legal to change the phone's network id.

xatrekak said:
alphadog00 i was wondering that, you wouldn't happen to be able to point out to me which law that is contained in, i have heard it was illegal like a million times but havn't seen the law yet. but i have always liked reading the actual laws that make the things i want to illegal
Click to expand...
Click to collapse
I can't point to you an exact law, but cloning phones has been considered fraudulent for years and people have been prosecuted. In changing the IMEI number, you are in essence cloning a phone - it may not exist yet, but it could. So once a new phone is made with the new EMEI number you created, you have created fraud.
After doing some research - this is the section of federal code that is used to prosecute cell phone cloners:
http://www.law.cornell.edu/uscode/18/usc_sec_18_00001029----000-.html
U.S. Code: TITLE 18 > PART I > CHAPTER 47 > § 1029
§ 1029. Fraud and related activity in connection with access *devices
You may not get arrested for changing your IMEI (not one person anyway) but at some point the carrier will probably just black list your device or your account.
Changing the IMEI or ESN basically makes your device a counterfeit access device. Some debate that if they own 3 phones they should be able to let them all share one IMEI if only one is active at a time.
Personally, I can see no valid reason to change your IMEI - swapping sim cards is easy enough.

Related

G1 in Hand (Ask Away)General Questions

Does anyone know if the text messaging will be threaded similar to wm 6.1?
gottifour said:
Does anyone know if the text messaging will be threaded similar to wm 6.1?
Click to expand...
Click to collapse
it will be similar but yet not similar....................it will be threaded but it wont be all pretty; but yes threaded there is a video that shows this i dont recall which one due to the fact that there are like 30 videos on youtube......but its there somewhere
Thanks for the reply...I really got used to the 6.1 version. I hope somebody way smarter than me develops a nice program similar to what we have been using.
with this being so open...the sky is the limit on what can be done...look at what people have done with WM on here. These guys will be computing their fingers off making new apps...i am sure that we will not have to use the android market..im sure that people will make apps-> download to computer->use computer to put on our SD-> install to phone...
I like the threaded SMS - It's very smooth for me, kind of like a prettier IRC.
I give it 2 weeks max till it comes out if it isn't already on g1, threaded text is my favorite feature from 6.1.
stats555 said:
I give it 2 weeks max till it comes out if it isn't already on g1, threaded text is my favorite feature from 6.1.
Click to expand...
Click to collapse
It's there, and is mentioned a few times in the user guide:
G1 User Guide-Page 57 said:
Select a message thread in the list to open it for reading. When open, the individual messages appear stacked on the screen, much like with instant messaging conversations (or chats). Note that messages you send are also listed in the Read view.
Click to expand...
Click to collapse
​
benjimen said:
It's there, and is mentioned a few times in the user guide:
​
Click to expand...
Click to collapse
cool..thanks for the reply
questions using the g1 without 25$ plan
-if i buy a g1 in ebay and i dont want to pay the 25$ add. plan, i can use this phone with my tmobil plan?? only have to change the sim card?
-for request a phone now i have to select 35$ or 25$ addicional plan. when i have the phone i can cancel this 25$ or 35$ plan?
now i am using excalibur with 4.99 internet plan.
thanks
Negative. The data plan is required. It will be added to your account when you get the phone. It's tied to the G1.
beartard said:
Negative. The data plan is required. It will be added to your account when you get the phone. It's tied to the G1.
Click to expand...
Click to collapse
Tmo said the same thing with the sidekicks. But after a while you were able to remove sidekick plan.
It may very well be. But the fact is that the data plan is part of buying the phone. If you make changes to the plan within the term of your new, two-year contract, you risk that early-termination fee deal.
For those who didn't re-up a contract for the phone, nobody knows just yet how it will work if you cancel the data plan.
This is like if you go to the AT&T wireless forums, 5000 questions a day about removing the iPhone plan (can't be done). Are there ways around it? We don't know yet. What we do know is, T-Mobile is making you keep the plan as long as you keep the phone, exactly like iPhone. If you can find a way to use it without the plan but still get unlimited data, do that.
technically, if Tmobile doesnt know you have the Dream, they cant make you purchase a package (unless I am missing something). If you leave your phone listed in the My Tmobile as a Dash, or whatever, the options available for that phone are shown and will not include the dream packages. If you buy the phone elsewhere, they wont know until you tell them.
Of course I have absolutely no idea why you would want a phone like this without data (and without text messaging, since they are likely tied) as it would be so crippled.
well t-mobile would know because i called them a day and they told me every phone i've used including the iphone. They said everytime you make a call from you cell they get info on what phone your using
interesting, because they only knew the last phone they sold me when I called them before. I have never bought a Dash from them, yet they allowed me to add tzones access to my "razr" and use it on the Dash for over a year before I upgraded to the full internet plan.
gospeed.racer said:
interesting, because they only knew the last phone they sold me when I called them before. I have never bought a Dash from them, yet they allowed me to add tzones access to my "razr" and use it on the Dash for over a year before I upgraded to the full internet plan.
Click to expand...
Click to collapse
Same thing with my tilt... in fact I keep telling them that it's the wing and my.t-mobile.com never saves it. I think that if you have a t-mobile phone they can tell but if it's an att or even a CID/SIM unlocked phone (Correct me if I am wrong on the CID/SIM part) they can still see it but it doesn't match any of their phones so they don't know what it is.
wat if i have familt text messaging can i only pay 15 or 20 for data
Vendor and model/serial number are contained in the IMEI.
eg. 00|000000|111111|0
First 2 groups are TAC and stuff, third is UE serial, last is checksum bit.
IMEI and IMSI are sent to the network when the device attatches to a cell.
[edit]
Looked at the spec quickly (just happened to have Rel6 to hand, as you do)
Its in 22.016 if anyone is interested.
Composition of IMEI
The composition of the IMEI shall be such that each individual mobile station equipment can be separately identified.
Information is contained in the IMEI by which the PLMN, after requesting it, can immediately decide whether or not to accept calls made by means of this equipment.
Secondly, the IMEI shall directly or indirectly contain all information which is necessary for the network operator to make relations through its administrative system to trace the equipment to its origin of production. 3GPP TS 23.003 [2] describes the structure of the IMEI in detail
Click to expand...
Click to collapse
T-mobile can see every phone you use
Dabs is correct, every time that you make a call the network sees and logs the IMEI number on the phone. I work for T-mobile and when you pull up an account you can see every device that has ever been used on that account and the dates it was used.
T-mobile has traditionally not cared what kind of phone that you use, if you want to buy an unlocked smart phone and you can get internet access working on t-zones they don't care.
T-mobile knows that you are using a G1, the question is do they care. I can personally vouch for the fact that it will work on a blackberry data plan, I had my sim in one today and had full 3G service (averaging roughly 700kps over 3).
Regarding the sidekicks on t-mobile, the data plan is required (but can be removed) because of the way the sidekick stores data on the sidekick server. Sidekicks store the majority of their data on the server. The phone restores data off of the server after being turned off. If you do not have the sidekick data and remover the battery you lose all of the info, contacts, etc, except what is stored on the sim card.

bought my diamond second hand off some guy 2 months ago..

and today when I was looking into unlocking my phone, I noticed that the system IMEI is different from the IMEI label on the back of the phone.
I am using a deep shining ROM. did the ROM flash over the IMEI or was my phone just messed up to begin with?
also is there a soft method of finding out whether or not my phone is already unlocked?
Sorry to say but that guy messed your over by changing the IMEI. Flashing a rom doesn't do anything to IMEI, special tools and software CAN change it, and that is what this guy did. You can't do anything to change that, as changing IMEI is downright illegal and you dont want to get caught up in that.
As for finding out if its unlocked, take another companies SIM CARD, ie if you are with ATT, go and get a Rogers, or whoever else uses a SIM CARD, and find out if it will work in the phone.
so, it is quite possible that this phone is stolen? damn... what are the potential consequences of that? if he switched the original IMEI to the current one that I have, what if someone legitamately uses the imei on the same network, am I going to be screwed?
SUBLIMINALLYINC said:
so, it is quite possible that this phone is stolen? damn... what are the potential consequences of that? if he switched the original IMEI to the current one that I have, what if someone legitamately uses the imei on the same network, am I going to be screwed?
Click to expand...
Click to collapse
No you will not get screwed. {Unless you really want to; then I'm sure we can arrange for it}
IMEI {International Mobile Electronics Identification} Numbers are uniqe to every phone, but the network does not {& I believe Cannot} read the IMEI. ESNs {Electronic Serial Numbers} are a different thing, as the CDMA networks use this # to Identify the devices network authenticity {in other words: Whether or not it's authorized to use the network}. GSM {Global SIM Management} Phones rely on the SIM card to authenticate the devices access to the network. An IMEI is never sent thru the network! That's like posting your social security # online {Mine's 420-69-840} About the only time that a false IMEI is a problem, is when you need to get it unlocked {as you are trying to}; or if you need to report it stolen/lost. If the latter is the case then you will need to provide the authorities with both IMEIs. This is in case the person that has it removes the label in the back. For unlocking the device, you need to give the # that's in the software; as this is the only # the phone knows. Oh yeah, You can't send it in to get HTC warranty service either
Have you tried asking the person you bought it from about this? I would!! I would want to know why he did it, how he did it, & where the other # came from. It is a possibility that he had replaced the Mainboard with another unit, but he should have changed the labels at the same time. I have done this with a few phones {combine a couple bad ones to make a good one}, but I always ensure the IMEI or ESN matches on the back & in the software! If you believe you were defrauded, then contact the authorities & explain it to them. If there is another phone with the same IMEI, they should be able to tell you.
It might either be that he changed the main board or the cover itself.. (hopefully he did not steal it..)
I wouldnt worry too much about it though. Just go with the IMEI that is displayed on your screen not on the back of the phone.
well i tried to get an unlock code by using the IMEI read off the system page on my diamond and the guy couldnt get aan unlock code; is there anyother way to get the correct code>?
SUBLIMINALLYINC said:
so, it is quite possible that this phone is stolen? damn... what are the potential consequences of that? if he switched the original IMEI to the current one that I have, what if someone legitamately uses the imei on the same network, am I going to be screwed?
Click to expand...
Click to collapse
Hi,
Maybe it is or it isn't (but it is possible). It depends on which country that person bought this phone and maybe he used warranty service. I had this issue myself.After 2 month My Diamond didn't recognize my simcard, i sent it for warranty and when it came back GPS didn't work. so i sent it again , when i received it, at repair center they said that they replace mainboard, so imei changes and i received written document that they replaced mainboard (my back panel imei and the imei that phone shows are different now).
for checking it , Goto this site : http://www.numberingplans.com/?page=analysis&sub=imeinr
enter both imei and check them, if both are for diamond i think your mainboard is changed before, but if the imei that phone shows is belong to another handset (for Ex : a nokia one or another htc model) i can say 99% percent your phone is stolen.
i'd probably bet he's bought an "original" housing from auction site. i've done it many of times but i usually rip the imei sticker off, bear in mind the imei on the diamond is only on a metal plate, he may have forgot to change this part, he may have damaged his old imei sticker/plate, as stated above he may have changed his main board also, there is many possibilities.
don't worry about it, if your still a bit worried try the CheckMEND online service here:
http://www.checkmend.com/uk/
It costs £1.99 per go, (which you'd want to do both imei's) but you get a certificate telling you wahts dodgy or not about your phone.
it a great service if you feel a little worried.

[Q] Changing IMEI?

Hey, sorry, this seems like the kind of thing that's already answered, but 30 minutes of searching this site and Google turned up nothing so... Any way, my friend wants to get an AT&T phone. My other friend has a Galaxy S on T Mobile, and he apparently is getting the dumb phone unlimited data plan with the T Mobile version too. He said he changed the IMEI by deleting a certain folder after rooting. I found some tool on here for changing Samsung IMEIs, but there's not really a clear guide. So what I want to know is:
How do I change the IMEI on the Galaxy S?
Will this work on AT&T? (ie, would my friend be able to get the 10 dollar dumb phone plan on it?)
If I found some cheap one with a black listed IMEI, would changing it make it usable on AT&T again?
Thanks,
Chabos.
If I'm not wrong you wont get any reply as changing IMEI yourself is highly illegal and XDA forum is not going to help illegal stuffs.....Find a different place to get your answer.BTW there is no offence ment to you....
Before you go digging around for ways to mess with your EFS folder, you need to understand that, unlike flashing a device (which could potentially lead to bricks as well) could render your device completely useless as it will no longer be recognized by your carrier. From this point, there is no tool to allow you to recover from a mistake done in here, so proceed with extreme caution. Have fun and happy (and safe) hacking!
This is a very sensitive system folder that contains Phone-specific information such as the IMEI (encrypted in the nv_data.bin), wireless devices MAC addresses, product code (also in the nv_data.bin), and much more. Often users trying to change product codes or trying to unlock the mobile will end up corrupting data in this location.
Click to expand...
Click to collapse
http://www.xda-developers.com/android/backup-and-restore-your-efs-folder-on-samsung-devices/
Nuff said
isn't legal
Moderators close this thread asap.Its illegal to change your IMEI by yourself.Only the phone manufacturer has rights to do it.

My Note just got stolen, help login out of everything.

I just got my Note stolen a few hours ago, I am so pissed right now, but hey what can I do... I live in Nicaragua, so no warranty and no police claim will get it back for me...
Tomorrow I will call my carrier and see if I can block my phone through IMEI number so the son of a **** that stole it cannot use it...
I never kept my gps enabled unless I was using it so no tracking software will be able to track my phone, I already blocked my number with my carrier so I guess there is not much I can do to track it, but I would like to sign out of everything on my phone, and I was just wondering if I changed passwords on every service installed on my phone would the theif still be able to login if I had checked the "remember me" or "stayed logged in" options?
Thanks,
Chaosin1983 said:
I just got my Note stolen a few hours ago, I am so pissed right now, but hey what can I do... I live in Nicaragua, so no warranty and no police claim will get it back for me...
Tomorrow I will call my carrier and see if I can block my phone through IMEI number so the son of a **** that stole it cannot use it...
I never kept my gps enabled unless I was using it so no tracking software will be able to track my phone, I already blocked my number with my carrier so I guess there is not much I can do to track it, but I would like to sign out of everything on my phone, and I was just wondering if I changed passwords on every service installed on my phone would the theif still be able to login if I had checked the "remember me" or "stayed logged in" options?
Thanks,
Click to expand...
Click to collapse
Try to install plan b from the market. You can install it remotely from Google play using a web browser and should be able to get the GPS coordinates of your phone providing the thief has not removed your Google account. Do it asap to increase your chances.
+1 Good idea, However The phone will need to have internet access to receive the remote download.
Dont suppose you had Lookout installed ?? On my device it is un-installable, and i can remotely turn GPS on / off, Track the phone, Wipe everything, Lock the device, and even make the phone scream !! (useful for when you are tracking and a close enough to hear it)
I hope you get it back !!
Changing the password won't let the thief use any of the services you have logged into. The app should request him for the new password. Do it ASAP!
I feel for you man! Had my iPod touch, Optimus 2X and Galaxy SII stolen!
Sent from my GT-N7000 using XDA
first of all sorry you, that's one of the worst things that can happen to a phone.
if you think the theft is using your phone only with a different simcard you have the following options:
- try planb (as already mentioned above) to locate your phone.
- if you have a google account on the phone, try android lost that will gain you the full control over the phone including locating it, taking photos of the cameras and wiping the complete data of the device out. its a really great tool .
- if you have a Samsung account on your phone, try the samsung dive website with this you can also do things like locating or wiping data view call logs and so on.
if all the above fail you should change the passwords of all your accounts used on the phone, especially the email accounts. also try to contact your provider, really few of them provide a location service based on the imei number of the device. and also some of them offer the service to put the device's imei number to a ban list so the phone is useless at all because it cant login in to the gsm network.
*EDIT*: go to the police and let them give you a document that the phone is stolen, and the imei and serial numbers. give this document to samsung and they will put the device to a blacklist, so the device wont get service/support/repair anymore.
i hope some of this become useful to you
Best thing would be to:
1- Track it (with the app said above) or with Samsung Dive!
2- Find the perp
3- Beat him with a cow bone
4- Retrieve the phone
5- Send it to me for inspection
Hi guys, thanks for your help, I installed Plan B a few hours after the OP, but still no email...I would gladly beat the crap out of the theif, but I fear I won't see my note again, I have already ordered another one, this time I will install every tracking anti theft app available...
Anyhow, after this, I installed Lookout on my Girlfriends Note, and tried out the tracking, the tracking is not that accurate, it positions the phone within a 2 Km radius...any other app that would be more accurate?
Thanks,
Im using avast and i have to say its working well, it has a ton of features, you can make mobile data persistent with a single text making tracking that bit more accurate
combine it with the screaming feature of lookout and you should be able to hear it if you are close enough.
Try samsung dive
http://www.samsungdive.com
Lol samsung dive will dissapear when factory reset
Sent from my GT-N7000 using Tapatalk 2
Little late for the original poster but Cerberus is a nice app too. I got in on a free promotion. I have it activated and don't even think about till I get an email saying that I changed my sim. You can remotely hide the app, wipe phone/sdcard have a login screen pop up appear, record video and or audio and map in real time.
Even though I think tracking your kids is creepy, I can see how some parents would love to install it on their kid's phone.
Thanks again for all the info, I will try all these once my new phone gets here.
I have a question though, all of these tracking apps need data connection on the cel phone's side...correct? What if the theif turns off data connection? Is there one that works with only GPS?
Well in avast, you can remotely activate data network even if the thief switches it off, It also has stealth mode where it hides all traces of being installed.
If you are rooted it can even withstand a factory reset.
Chaosin1983 said:
Thanks again for all the info, I will try all these once my new phone gets here.
I have a question though, all of these tracking apps need data connection on the cel phone's side...correct? What if the theif turns off data connection? Is there one that works with only GPS?
Click to expand...
Click to collapse
GPS also needs data connectivity.
ravi_buz said:
GPS also needs data connectivity.
Click to expand...
Click to collapse
I've used GPS trakcing with data off before ...it will track you even if the map does not render...afterwards when you get connectivity the map will be displayed along with your tracking info.
GPS don't requires data connection thogh, tracking won't work without data connection.
GPS fix the position without data connection, but for tracking you need to pass that information to server, which needs data connection.
can i unblock a samsung galaxy note ?
hey everyone !
so i got scammed in ebay and i got a samsung galaxy note n7000. the guy said it worked perfectly and stuff...buuut no !! when i got the phone it wont read any sim card so i just figured it was from the sim card reader. when i took it to my retailer they told me the phone was stolen/lost and the original owner kinda blocked it so no one can use it. i have access to the phone and everything except that it wont read my sim card. i contacted the guy i got from on ebay and filed a claim and everything but i know these things can take FOREVER before i can get my money back. the guy i got it from told me he bought on ebay too in november 2012. i dont wanna sell the phone again on ebay and scam more people i tried looking for the original owner so we can figure out a deal but i couldnt.
is there anyway i can fix this phone ?!! or can i contact the samsung store maybe and they can find the original owner ?!! please help...anyone ?!!!
Strange. Post could be chameleon or possibly victim of stolen phone.
Sent from my GT-N7000 using xda premium
salmavic said:
hey everyone !
so i got scammed in ebay and i got a samsung galaxy note n7000. the guy said it worked perfectly and stuff...buuut no !! when i got the phone it wont read any sim card so i just figured it was from the sim card reader. when i took it to my retailer they told me the phone was stolen/lost and the original owner kinda blocked it so no one can use it. i have access to the phone and everything except that it wont read my sim card. i contacted the guy i got from on ebay and filed a claim and everything but i know these things can take FOREVER before i can get my money back. the guy i got it from told me he bought on ebay too in november 2012. i dont wanna sell the phone again on ebay and scam more people i tried looking for the original owner so we can figure out a deal but i couldnt.
is there anyway i can fix this phone ?!! or can i contact the samsung store maybe and they can find the original owner ?!! please help...anyone ?!!!
Click to expand...
Click to collapse
maybe, but how do I know you didnt steal it yourself/know you bought a stolen phone?
Salmavic please return that phone to chaosin! Lol jk
_______________
Via GT-n7OOO using xda app-lite

[Q] Sent phone back for warranty, T-Mobile didn't reset it

Long story short, my first HTC One had dead pixels so I warranty exchanged it. Stupidly, I assumed T-Mobile would factory reset my phone before selling it as a refurb, but no. A few days ago, I started getting random instant uploads on my Google+. Then, my Facebook was locked due to account activity in MEXICO (also where the photos were located), and now, I checked my Gmail, and there are sent messages to random people I do not know. I have changed my passwords, but what I'm wondering is, can T-Mobile really get away with this? They took a phone they knowingly know was defective, did not even turn it on to look at it or reset it, and sold it (or gave it) to some guy in Mexico.
What can I do? Who knows what sensitive information that person took? Obviously, since they've been using my account, they couldn't possibly think they were using their own account. T-Mobile is not open for customer support until the morning, but I'm FREAKING OUT and absolutely furious that something like this was allowed to happen.
first of all that really sucks that that happened. i cant imagine what that other person in "mexico" could have taken from your personal info wise....
i would call them and see what happened. make sure to also monitor your credit. you never know what they could have taken.
that is a pretty ridiculous breach of private info if you ask me
I feel bad for you that this happened. But really you should have done the factory reset before you sent it back. There is no way I would send my phone without doing this
Sent from my SGH-T999 using xda app-developers app
Obviously, to all those detractors, I normally reset my phone before sending it in for repairs/exchange. It slipped my mind this time; screw me for assuming the big phone company would handle things correctly, huh?
In any case, the instant upload photos have EXIF and location data pinpointing the exact location of the photos. It'd be hard for them to argue that it's not coming from my previous phone when:
1. I have emails being sent from my account to people I have never spoken to
2. I'm not in Mexico; I'm in Virginia
3. My Facebook was also locked due to being accessed... from Mexico
I'm about to call T-Mobile (after eating breakfast). Wish me luck.
aznxk3vi17 said:
Obviously, to all those detractors, I normally reset my phone before sending it in for repairs/exchange. It slipped my mind this time; screw me for assuming the big phone company would handle things correctly, huh?
In any case, the instant upload photos have EXIF and location data pinpointing the exact location of the photos. It'd be hard for them to argue that it's not coming from my previous phone when:
1. I have emails being sent from my account to people I have never spoken to
2. I'm not in Mexico; I'm in Virginia
3. My Facebook was also locked due to being accessed... from Mexico
I'm about to call T-Mobile (after eating breakfast). Wish me luck. And thanks, everyone, for calling me stupid.
Click to expand...
Click to collapse
Go for it and let us know what happens. Expect to speak with a supervisor, because a normal employee most likely legitimately won't be able to help your situation. Know what you're going to ask them for (compensation or whatever it is you're looking for).
I know that at AT&T, they reset your device when you exchange it.
Thread cleaned
No reason for calling anybody stupid. It might have not been the best idea, but still we can keep a civilized tone here.
cheers
So I just had a conversation with a T-Mobile representative. He claims to have spoken with T-Mobile engineers and HTC representatives, and they all told him that there was nothing they could do. The T-Mobile guy pinned the blame on HTC, saying it's their responsibility to wipe phones before sending them back to T-Mobile for selling. Either way, I also discovered the IMEI for my old phone was still linked to my account, even though I've since received a replacement device with a new IMEI. Apparently, there was nothing he could do with that information either.
So, he just says they'll "keep an eye out" on my account looking for suspicious activity. I think I'll call back later and explicitly ask for a manager (this time I figured he could do something with the IMEI). I would have asked for the manager, but I have work to do, after all.
Is there anything they should be able to do with the IMEI? They said they can't wipe the phone anymore without the actual device, and they have NO IDEA who the phone belongs to now. You'd think they keep track of that sort of thing.
That really stinks that they would resell without resetting the phone. I have Cerberus installed as a hidden system app on all our phones, can remotely lock, locate, and factory reset if need be. Well worth it.
aznxk3vi17 said:
So I just had a conversation with a T-Mobile representative. He claims to have spoken with T-Mobile engineers and HTC representatives, and they all told him that there was nothing they could do. The T-Mobile guy pinned the blame on HTC, saying it's their responsibility to wipe phones before sending them back to T-Mobile for selling. Either way, I also discovered the IMEI for my old phone was still linked to my account, even though I've since received a replacement device with a new IMEI. Apparently, there was nothing he could do with that information either.
So, he just says they'll "keep an eye out" on my account looking for suspicious activity. I think I'll call back later and explicitly ask for a manager (this time I figured he could do something with the IMEI). I would have asked for the manager, but I have work to do, after all.
Is there anything they should be able to do with the IMEI? They said they can't wipe the phone anymore without the actual device, and they have NO IDEA who the phone belongs to now. You'd think they keep track of that sort of thing.
Click to expand...
Click to collapse
They're just playing the blame game. I'd believe them when they say it's HTC's responsibility (sounds reasonable), but HTC might say the reverse, that it's T-Mobile's responsibility. Like I said, unless you have some sort of compensation in mind, they're probably not going to offer you anything. Checking for "suspicious activity" on your T-Mobile account is useless since it's not even on your account anymore. The IMEI number might be able to be blacklisted so it can't be used on T-Mobile (and soon in the US altogether), but that's about it really.
There are a few apps that let you track down a phone after it's lost, but here's one that actually lets you WIPE it afterwards. Provided the guy still has your Google account on the phone, you should be able to install this via Google Play on your computer (the phone should still be associated on your account) and then wipe it. It'll say the name of the carrier it's on in Mexico followed by "HTC One."
http://lifehacker.com/android-lost-controls-your-stolen-phone-even-after-you-511903024
Don't change your Google passwords yet because it needs your Google account to work. Afterwards, you can change all your passwords.
cschmitt said:
That really stinks that they would resell without resetting the phone. I have Cerberus installed as a hidden system app on all our phones, can remotely lock, locate, and factory reset if need be. Well worth it.
Click to expand...
Click to collapse
Yeah, I had already installed Cerberus. Problem is, I removed the phone from my Cerberus account because I wrongly assumed I wouldn't need it anymore. If I had kept it installed and on my account for just a few days longer, I'd be able to lock the phone, but alas.
Product F(RED) said:
They're just playing the blame game. I'd believe them when they say it's HTC's responsibility (sounds reasonable), but HTC might say the reverse, that it's T-Mobile's responsibility. Like I said, unless you have some sort of compensation in mind, they're probably not going to offer you anything. Checking for "suspicious activity" on your T-Mobile account is useless since it's not even on your account anymore. The IMEI number might be able to be blacklisted so it can't be used on T-Mobile (and soon in the US altogether), but that's about it really.
There are a few apps that let you track down a phone after it's lost, but here's one that actually lets you WIPE it afterwards. Provided the guy still has your Google account on the phone, you should be able to install this via Google Play on your computer (the phone should still be associated on your account) and then wipe it. It'll say the name of the carrier it's on in Mexico followed by "HTC One."
http://lifehacker.com/android-lost-controls-your-stolen-phone-even-after-you-511903024
Don't change your Google passwords yet because it needs your Google account to work. Afterwards, you can change all your passwords.
Click to expand...
Click to collapse
I've already changed my passwords. I assume changing my password back to my original wouldn't work, since it would still require the person with my phone to log on with it? Also, the SIM was of course removed, so I can't use that app, since I don't know the phone number of the person now carrying the old phone.
aznxk3vi17 said:
Yeah, I had already installed Cerberus. Problem is, I removed the phone from my Cerberus account because I wrongly assumed I wouldn't need it anymore. If I had kept it installed and on my account for just a few days longer, I'd be able to lock the phone, but alas.
I've already changed my passwords. I assume changing my password back to my original wouldn't work, since it would still require the person with my phone to log on with it? Also, the SIM was of course removed, so I can't use that app, since I don't know the phone number of the person now carrying the old phone.
Click to expand...
Click to collapse
I don't think changing your password back would work. You don't need a SIM card in the phone for it to work. It needs any data connection (e.g. Wifi).

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