Just spoke to my local O2 shop (Maidstone) because the unofficial leather slip case I bought from them seems to be depositing black dye on the back of my HD7
They were very helpful and said bring everything in, boxes, receipts and all. I said great, and just supposing you decided to replace my handset, what about the £16 odd I have spent getting it unlocked?
Their reply: because you've unlocked the handset not through us, you've actually voided the warranty.
I pointed out that my issue is not with the handset but that the case they have sold me doesn't appear fit for purpose. They declined to voice an opinion but would make a decision when I've brought the phone and case in and they've seen it themselves. They did say they certainly wouldn't be refunding my cost of unlocking the handset whatever happens.
I've no issue with O2 for this stance if indeed it is their official stance but thought you all should know so you can factor it into your decision whether to unlock your handset.
thanks for the heads up
Will101 said:
Just spoke to my local O2 shop (Maidstone) because the unofficial leather slip case I bought from them seems to be depositing black dye on the back of my HD7
They were very helpful and said bring everything in, boxes, receipts and all. I said great, and just supposing you decided to replace my handset, what about the £16 odd I have spent getting it unlocked?
Their reply: because you've unlocked the handset not through us, you've actually voided the warranty.
I pointed out that my issue is not with the handset but that the case they have sold me doesn't appear fit for purpose. They declined to voice an opinion but would make a decision when I've brought the phone and case in and they've seen it themselves. They did say they certainly wouldn't be refunding my cost of unlocking the handset whatever happens.
I've no issue with O2 for this stance if indeed it is their official stance but thought you all should know so you can factor it into your decision whether to unlock your handset.
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rubbish
never believe local shop staff
1. O2 will never know when you return it
2. its not a hardware or software modification, just like changing a setting, so no way can they refuse to honour a warranty
however its the height of cheek you asking to refund your unlocking cost. thats nothing to do with them (unless it was an O2 unlock)
colonel said:
rubbish
never believe local shop staff
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That's great advice, I'll be sure to pass it on to them when I take my phone and case in and ask them what my options are...
At the end of the day, even if they refund the cost of the leather case and replace the handset, I'm still out of pocket. Why should I as the consumer be out of pocket because a product they sell has damaged or defaced one of my possessions whilst using it for it's intended purpose?
Will101 said:
At the end of the day, even if they refund the cost of the leather case and replace the handset, I'm still out of pocket. Why should I as the consumer be out of pocket because a product they sell has damaged or defaced one of my possessions whilst using it for it's intended purpose?
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The phone was provided locked and it was YOUR desicion to pay to unlock it. If you wanted a free unlock you should have gone to O2.
I do agree with the other posters that unlocking the phone does not void the warrenty, they may just be confusing this with a phoen that requires a ROM flash to unlock (as in older phones).
However I am suprised you expect O2 to pay for you going elsewhere tp unlock your phone rather than being patient and going through O2! Unfortunatly you have to take some responsibility for YOUR actions as you are expecting them to take responsibility for theirs.
It's a bit like buying a new shirt, wearing a couple of times and then taking it back to the shop for a replacement and expecting them to pay the cleaning bill for it too.
Related
This link here is for a tilt on ebay. (sorry for the bad link before, should work now)http://cgi.ebay.com/UNLOCKED-TILT-8925-PDA-CELL-PHONE-HTC-WIFI-POCKETPC-GSM_W0QQitemZ140239057232QQihZ004QQcategoryZ3312QQssPageNameZWDVWQQrdZ1QQcmdZViewItem obviously used but the guy says it's in great condition though. Here's what I'm curious about. If you look about half way down the page he says that he can offer a two year warranty. Is that real? Is it trustworthy? I really need some advice here. Thanks. SPACE
Oh, and does anyone know if the brand new tilts come with a warranty in the box?
Ebay = warranty expires when the item was posted to you. remember it's a garage sale. Unless you like to take a chance, I'd avoid.
Psi
I dont see a link?
I think after u leave a positive feedback, he will forget about u immediately.
I bought my kaiser from ebay used - it had a few knocks on the housing so I just bought a replacement housing and keyboard and fitted it. Now my kaiser is as good as new!
I wouldn't bother with looking for warranty on ebay - I guess there is some risk but as long as you check out the seller reviews, things should go fine...
If you want to pay less, get one that's got a few scratches and is locked to a service provider - you can sort these things out yourself.
I've bought my last couple of phones on ebay and sold them there too.
If you are talking about the warrantee you pay for that is offered as a paypaa additional service, then it's fine. BUT, check their terms & conditions. Usually you can automatically check to see if an item is elligible. I have used it before, but I bought a brand new BlueRay, had a manufacturing defect, & was sent a check from Paypal.
ok, well I don't really trust their warranty and the pay pal thing I know nothing about. The used phones go for about 350 or so in general but I can get a new one in the box for 400. Do the new phones have a warranty of any kind in the box when you get them?
The warranty is provided through SquareTrade.com IF you decide to pay for said warranty.
OK, So i unlocked the bootloader on my phone and i said goodbye to my moto warranty, BUT when i took the phone out on a new contract with phones 4 u in the uk, i also bough separate insurance in which i pay £6 a month + The flat rate of £20 a month for calls and texts etc.
I wondered if i can claim on the insurance if i smash the screen for example even though the boot loader is un-locked?
If not, is there any point in paying the extra insurance costs?
coolbluelights said:
OK, So i unlocked the bootloader on my phone and i said goodbye to my moto warranty, BUT when i took the phone out on a new contract with phones 4 u in the uk, i also bough separate insurance in which i pay £6 a month + The flat rate of £20 a month for calls and texts etc.
I wondered if i can claim on the insurance if i smash the screen for example even though the boot loader is un-locked?
If not, is there any point in paying the extra insurance costs?
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You cannot void insurance.
Is it that you can void warranty but not insurance, then?
Providing that you live in europe, you can't void your warranty by rooting/unlocking your phone, no matter what BS manufacturers could tells. This is the law.
-> http://forum.xda-developers.com/showthread.php?t=1998801
duck from space said:
Providing that you live in europe, you can't void your warranty by rooting/unlocking your phone, no matter what BS manufacturers could tells. This is the law.
-> http://forum.xda-developers.com/showthread.php?t=1998801
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That's really useful, thank you
I have given you a thanks point.
While you won't void the insurance by unlocking the bootloader, it's probably better for you to be putting that money away on your own. Worst case, you dig into it to replace your phone. Best case, 2 years down the line you have enough to buy a new phone. That's better than giving it to some company. If you never break your phone, you'll never see that money again. I guess if you have a history of being really clumsy, insurance is a good idea, but otherwise it's almost never a good way to spend your money.
coolbluelights said:
That's really useful, thank you
I have given you a thanks point.
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This is a gentlemen forum :laugh:
You're welcome !
Yesterday I bought a Telus HTC One from a person off of Craigslist ($475), little did I know there is a cluster of stuck pixels along with several more stuck pixels at the top of the phone. I have unlocked it (I bought it locked to Telus, paid $25 for unlock) and put my Bell SIM in it.
The phone came as so:
-Bootloader is "*tampered*" along with an unlocked bootloader (which I can fix, I'm pretty sure: with s-off and re lock)
-Without the Beats Logo on the back (he took it off)
-Running some pre-release 4.2.2 ROM, rather then the stock Telus firmware (I'm sure I can flash the RUU)
-With a scratch on it which wasn't mentioned on the listing
-Digitizer is faulty, multiple stuck pixels and one large cluster (Well, "large" seeing that the pixel density is so high)
Since, I bought this second hand as well as being on Bell (I'm in Canada btw) would I be able to get RMA? As the EULA denounces that I being a second hand buyer can not have the warranty...I however do have the S/N stickers for the RMA and my seller will give me the receipt.
So should I get a refund or risk a possible reject from HTC RMA?
Pictures can be found here
imgur (dot) com/a/KBCdd (sorry for the dot, just add in period to get the url)
Customer shall present the PROOF OF PURCHASE upon claiming this
Limited Warranty. This Limited Warranty may not be sold-on, assigned,
transferred or given to any subsequent purchaser or acquirer of the
Product. This Limited Warranty is only valid and enforceable in the
countries where the Product is sold. Moreover, if Product is returned to
be repaired under
this Limited Warranty in the place other than where you purchased, HTC
attempts to repair such Product but can not guarantee the outcome.
Warranty service availability and response times may vary from country
to country and may also be subject to a registration requirement in the
country of purchase.
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I'm not a legal guy, but hmmm...
If the warranty is non-transferable you will end up paying money for out of warranty repairs. Display module replacement is 180 USD for USA.
Hunt3r.j2 said:
If the warranty is non-transferable you will end up paying money for out of warranty repairs. Display module replacement is 180 USD for USA.
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Well, if I can get the receipt and have the S/N stickers... technically I can say it's mine
Although, will Telus or Bell be able to check the IMEI to see who's it was?
TallDwarf said:
Well, if I can get the receipt and have the S/N stickers... technically I can say it's mine.
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The phone is yours, the warranty is not. If it was mine I'd be taking it up with the seller, doesn't seem that they were completely honest about the phones condition.
Nope, in almost all cases the warranty is not transferable. Think of it this way, you sign a contract with the seller to give them x amount of money for a certain item and they make you a promise that if the item breaks they will (under certain circumstances) fix it. Selling the phone on violates the original contract which is solely between you and the manufacturer and thus they have no obligation to fulfill the warranty to anyone but the original purchaser. That's the law but often not the practicality. If you have the warranty you may be able to take it into a shop and find a nice sales rep, or you may be able to get the guy who sold it to you to claim the warranty. However from what you have said he doesn't sound very trustworthy. If you have the warranty (piece of paper which came with the original phone) you could try and take it to a Telus store and see what they say.
cschmitt said:
The phone is yours, the warranty is not. If it was mine I'd be taking it up with the seller, doesn't seem that they were completely honest about the phones condition.
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postfatal said:
Nope, in almost all cases the warranty is not transferable. Think of it this way, you sign a contract with the seller to give them x amount of money for a certain item and they make you a promise that if the item breaks they will (under certain circumstances) fix it. Selling the phone on violates the original contract which is solely between you and the manufacturer and thus they have no obligation to fulfill the warranty to anyone but the original purchaser. That's the law but often not the practicality. If you have the warranty you may be able to take it into a shop and find a nice sales rep, or you may be able to get the guy who sold it to you to claim the warranty. However from what you have said he doesn't sound very trustworthy. If you have the warranty (piece of paper which came with the original phone) you could try and take it to a Telus store and see what they say.
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I think I will Un-Root, Relock Bootloader and get my money back. If all goes well hopefully I can just buy an unlocked international version in the coming months. Should I try and revert it to stock? ( I could probably get better footing in trying to convince him to refund )
Hey guys! I bought an Xperia Z1 LTE from Phones4u (UK contract place) and took out their Phones4u care, basically if you break the phone, you can pay a fixed price and get a brand new phone either the same day if they have one, or sent straight to your home the next day. (I pay £5 extra a month for this)
Basically my question is if I have rooted my phone, do you think this plan will be void, also if I unlock my bootloader, what do you think/know?
Wondering this because I have my phone rooted right now but I'm looking to unlock my bootloader so I have more possibilities etc.
On an off note, the 'anti shatter' protector has a cut/slit in it. I've heard taking the protector off also voids your warranty, any way to get around this? Or do I have to live with a slit in my protector for aslong as I have the phone?
Attached is the lovely slit that is on my protector, driving me nuts!
Thanks!
Jake.
I know someone who works for Phone4U and their advice to me was stay clear of such things, they are basically a scam. Having removed your phone from the box is basically reason enough to void the policy, if they can't void it in a legit way they will literally use every excuse under the sun to get you to pay for a new handset.
I'm afraid to say you have 'insurance' from a phone company...a company who make their money from selling handsets and contracts.
This makes no sense but it is what I am being told.
The note 8 which is advertised everywhere as water and dust proof/resistant loses that aspect as soon as any official warranty work is carried out on the device (by Samsung themselves)? This is the official Samsung stance?
How can you sell and market a phone as water and dust proof/resistance and when its faulty and needs repairs under warranty and through no fault of my own, claim that it can no longer be guaranteed/warranted against water/dust? The phone should be what I paid for ie Note 8 water and dust proof/resistant. It is not my fault that it needs warranty repairs so why should I then be given an inferior product and not what I had paid and bought in the first place?
Never heard of this kind of bait and switch tactic. Is this even legal?
Odd, Where do you live? In Mexico there is no such thing, it would violate consumer's rights, in fact when the repair costs or times go beyond certain limits, the carrrier (here the carriers are the ones that handle warranty claims) gives the buyer another brand new device, not even refurbished, but a new one out of the box
winol said:
Odd, Where do you live? In Mexico there is no such thing, it would violate consumer's rights, in fact when the repair costs or times go beyond certain limits, the carrrier (here the carriers are the ones that handle warranty claims) gives the buyer another brand new device, not even refurbished, but a new one out of the box
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Phone from Taiwan.
What has me concerned is what I was told and the following examples:
https://us.community.samsung.com/t5...still-water-resistant-after-repair/td-p/58711
https://www.reddit.com/r/GalaxyS8/comments/6id8iv/will_repaired_galaxy_s8_retain_ip68_water/
https://forum.xda-developers.com/s7-edge/help/water-resistance-repair-t3444812
https://www.ifixit.com/Answers/View/185724/Is+the+phone+still+water+proof+after+this+replacement
https://forum.xda-developers.com/galaxy-s7/help/s7-edge-repair-waterproof-t3444578
I would say if it won't have the original water proofing and ip68 rating any more then I am entitled to a brand new replacement that does have it.
I think your right... it's what happens here (Portugal), it even comes with certification papers about it being fully tested on the repair center as I saw on some portuguese forum...
|mickey said:
I think your right... it's what happens here (Portugal), it even comes with certification papers about it being fully tested on the repair center as I saw on some portuguese forum...
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I am a little confused.... Who is right and about what? Can you explain a little and maybe if you can post that certification paper?
I really do not want a phone returned that is less than what I bought....
Well, as I am understanding this right, I think , that ultimately all depends of country regulations, here, even rooted devices are elegible for warranty claims, other countries will not accept them if rooted, maybe the commerce bureau or the pertinent govnt office in Taiwan does not support consumers very much
Anyone got experience with Taiwan or can communicate the language (to ask Samsung on Chat/Phone about it)?
I would really doubt Taiwan is not strong on consumer protection laws and allow that? More likely they are quite strict and pro consumer?