So for 3 days now i have been reading thread after thread on xda. i cant seem to connect my phone to my computer. Every time i come across a new link to drivers i try it but still no dice.
What happens:
Install Drivers
Phone set to mass storage
plug usb in
mount sd
windows thinks...
USB Device not recognized
Phone: Captivate, stock everything (with ota update)
OS: Windows 7 64 bit
What am i doing or not doing?
I apologize in advance if i have not stumble across thread where this has already been answered.
hacklerg said:
So for 3 days now i have been reading thread after thread on xda. i cant seem to connect my phone to my computer. Every time i come across a new link to drivers i try it but still no dice.
What happens:
Install Drivers
Phone set to mass storage
plug usb in
mount sd
windows thinks...
USB Device not recognized
Phone: Captivate, stock everything (with ota update)
OS: Windows 7 64 bit
What am i doing or not doing?
I apologize in advance if i have not stumble across thread where this has already been answered.
Click to expand...
Click to collapse
Try uninstalling all the drivers and try one again using x64 (I know you probably did it already, but just confirming).
Maybe try doing a factory reset?
So i uninstalled the drivers using the uninstaller application that came with the download then i deleted the files off the computer.
went to the captivate wiki on xda, downloaded the 64 bit drivers from that link (look exactly the same as the other links), then ran the installer application from that download.
what happened was at the end of the install wizard it said that: "mss install wizard was not completed... install wizard was not succesfully installed samsung usb driver for mobile phones.".
I did however notice that at one point in the wizad it called the driver x86 instea of x64.
i would be lieing if i didnt say i hated samsung right now. o yea and i think at&t too. ha ha
Thanks for the help! : )
so in addition to hours spent on other days, im about 5 hours into trying to make the phone connect today.
it seems worse now, it only sometimes sees a device it cant recognize.
i tried more batches of driver uninstall/installs and i even downloaded the full kies.
nothing seems to make it go. im about to lob this thing across the room. any other suggestions or people with a similar problem?
any help would be much appreciated.
1) Scrub your system again of all Samsung drivers.
2) Go to Samsung Software & Firmware Downloads and get the Mini Kies program.
3) Install Mini Kies, this will install drivers.
4) Set USB settings on phone to ask on connection, Settings>Applications>USB Settings>Ask on Connection
5) Connect phone to computer
6) Select Mass Storage when the phone asks
7) Mount phone to computer, depends on which ROM you are running
8) Report back,
I'm running Windows 7 x64 Home Premium and have no troubles connecting. Hope this helps.
ok thanks for the tips.
Here's what i did:
Download mini kies from the link (i noticed that there were driver there to but i did not download that link)
Set phone to ask on connection
plug phone into computer
set to mass storage.
mount sd card
computer says "usb device not recognzed"
Mini Kies still says "please connect mobile phone"
i scream!
what do you suggest i do from here?
hacklerg said:
ok thanks for the tips.
Here's what i did:
Download mini kies from the link (i noticed that there were driver there to but i did not download that link)
Set phone to ask on connection
plug phone into computer
set to mass storage.
mount sd card
computer says "usb device not recognzed"
Mini Kies still says "please connect mobile phone"
i scream!
what do you suggest i do from here?
Click to expand...
Click to collapse
Have you tried a rear USB port instead of a front? I don't know why but many have claimed this was the trick. It should not work, but for some reason it does for some.
alphadog00 said:
Have you tried a rear USB port instead of a front? I don't know why but many have claimed this was the trick. It should not work, but for some reason it does for some.
Click to expand...
Click to collapse
The usb ports on the back of the computer are usually connected directly to the motherboard. The usb ports located other places on the computer are usually connected to the mother board via a secondary card of some type - this adds another level of hardware and software drivers required to make those ports work. Also it is not unusual for some usb to operate at different power levels - often referred to as powered and non powered ports.
So not all ports are the same which is why some people have different results on different ports on their computer.
One other option that sometimes works: turn on usb debugging in settings/applications/development. Then connect the usb. Pull down the notification window and select the button that says something like "select to copy files...". This brings up a dialogue box asking to mount the phone, and you select that.
Sent from my SAMSUNG-SGH-I897 using XDA App
alright i tried
every single usb port (it a laptop btw sorry should of said that earlier)
and also with and without debugging
computer still says usb device not recognized.
is there any more info that anyone needs? Tried hooking the phone up to a mac also (snow leopard osx laptop) no luck still.
dayv said:
The usb ports on the back of the computer are usually connected directly to the motherboard. The usb ports located other places on the computer are usually connected to the mother board via a secondary card of some type - this adds another level of hardware and software drivers required to make those ports work. Also it is not unusual for some usb to operate at different power levels - often referred to as powered and non powered ports.
So not all ports are the same which is why some people have different results on different ports on their computer.
Click to expand...
Click to collapse
I have built many machines and never had a device work on one USB port and not on another.
All my USB devices that require power, require an actual AC adapter -As for unpowered ports - never heard of that. Powered and unpowered hubs yes - but not unpowered ports.
alphadog00 said:
I have built many machines and never had a device work on one USB port and not on another.
All my USB devices that require power, require an actual AC adapter -As for unpowered ports - never heard of that. Powered and unpowered hubs yes - but not unpowered ports.
Click to expand...
Click to collapse
First, just to make this clear all usb ports are powered, and so long as they are in compliance with the usb standard they are powered to 5v.
Second, what you referring to with powered/non powered usb hubs is a usb hub that has a secondary power source (ie includes ac power cable maybe) vs a usb hub that is only powered by the usb serial bus via the usb connecter to the computer.
What was referring to in powered/non powered usb port is a technology included in some ports that allows that port to use the power of two usb ports in one port - not sure but I believe it is an ibm technology - which is some times referred to slangly and inaccurately as powered usb
Now the point of my post was to point out even though there is a universal standard for usb - depending on how these ports are actually connected to the serial bus on the mother board will affect they way they perform - ie usb on the back of the computer that is mounted directly to the mother board serial bus vs one connected via a pci card.
And even though you have never experienced differing performance in your usb ports does not mean that it doesn't happen - it is actually quite common particularly with devices that both connect via usb as well as charge its battery via usb.
I currently have a computer with 7 usb ports all of which will connect and work with my wife's ipod - but I have found two of these ports that will not charge her ipod. most likely this failure to charge her ipod is due to the hardware (or the software driver for the said hardware) in between these two ports and the mother board.
In all of the computers you have built have you built any that had usb ports mounted directly on the mother board serial bus that you also connected a usb pci card to allow for more usb ports? I guarantee you if you do this often enough you wil eventually build a computer that has usb ports with differing performance.
while the info on usb is nice : ) i would very much appreciate any help on gettingmy phone connected. thanks!
hacklerg said:
while the info on usb is nice : ) i would very much appreciate any help on gettingmy phone connected. thanks!
Click to expand...
Click to collapse
I'm guessing by now you have tried all your ports, lol. have you tested your phone on other computers and/or with other usb cables?
One thing to try is check and see if there are any driver updates for the usb hardware in your computer. You can usually find these updates with the computer vendor and/or mother board manufacturer support.
Sorry I missed your post earlier about connecting to a mac - when you connected to the mac was your phone in debugging mode?
I don't know if it is necessary to connect to a mac, but to get some linux distros to mount the drives in cappi it has to be in debugging mode and while linux and NEXTstep are different they are in the same family, have the same ancestor. maybe if someone with a mac read s this they can let us know if it is needed.
If you keep connecting to different computer with no luck, try a different usb cable.
Actually its connecting to a pc. I just tried to connect to a mac wouldn't work there either.
But I've tried all the different combos of debugging and mass storage options it just says it doesn't recognize the usb device.
I have tried a bunch of different drivers and using both kies and mini kies.
Windows 7 64 bit
Laptop
Captivate (stock everything)
Sent from my SAMSUNG-SGH-I897 using XDA App
hacklerg said:
Actually its connecting to a pc. I just tried to connect to a mac wouldn't work there either.
But I've tried all the different combos of debugging and mass storage options it just says it doesn't recognize the usb device.
I have tried a bunch of different drivers and using both kies and mini kies.
Windows 7 64 bit
Laptop
Captivate (stock everything)
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
getting unrecognized usb device is almost certainly a driver issue - what ever kept it from working with the mac is something else.
have you downloaded and installed the drivers dg has linked in his odin 3 one click thread?
Second have you had a chance to check if your computer had any usb driver updates? One of my machines would not properly identify my phone that I tried reinstalling drivers on and I found there was and update for the mother board usb controller - after updating it instantly recognized it.
I am having the same issue with an added twist, which is that some USB ports will rapidly disconnection/reconnect the device to windows even though I havent unplugged it.
I have/had adb working on both my old laptop, and desktop. And like the OP I have spent many hours trying to get this to work. Very frustrating.
Related
I've been using ADB the last couple of days to install apps on my Captivate and all of the sudden it stopped working today.
When I type 'adb devices' the phone comes up right away, but it shows offline.
I have tried reinstalling the drivers and Android SDK, but no luck. I've searched around and found some others with this issue, but haven't really found a fix that works for me.
Any idea why ADB would just stop working like that? I even performed a factory reset of the phone and put everything back to defaults.
Ok I almost pulled my hair out, but I found the problem.
For some reason, ADB does not work with the Samsung USB cable that came with the Captivate.
I switched to another USB cable and it works just fine.
Man, I really thought I was going crazy.
wimbet said:
For some reason, ADB does not work with the Samsung USB cable that came with the Captivate.
I switched to another USB cable and it works just fine.
Click to expand...
Click to collapse
What the hell is that about!? I wish all these companies would stop trying to break from standards by proprietizing common cables.
I can't get the drivers to work. Where did you get yours?
Ok I almost pulled my hair out, but I found the problem.
For some reason, ADB does not work with the Samsung USB cable that came with the Captivate.
I switched to another USB cable and it works just fine.
Man, I really thought I was going crazy.
Click to expand...
Click to collapse
Yeah I buy that, I couldn't even get the thing to try and connect at all with out switching usb connections on my computer.
stock cable works. I just rooted and ran into that problem. In order to get around it if you cant get a diff cable, make sure that b4 you connect your phone to your pc you turn off your internet so it doesnt auto dl the drivers. b4 u connect, dl the drivers for your phone from the root thread. Plug your phone into ur comp with the internet off and close any pop ups. Go to device manager look for the notification labled usb or captivateand right click and select update. Select search from file on disk or select file (something like that, i forget) and scroll and select the folder where you extracted the usb drivers. Make sure the checkbox that says search subfolders is checked and click next to install. two more drivers will pop up in device manager after u install the first one. Repeat the same procedure for both of them and then you should be able to use adb just fine to root.
Just wanted to further confirm that using a different microusb cable works! I keep reinstalling the drivers but it kept showing the device was offline. Then I tried my old Nokia N85 cable and it worked like charm! So weird how usb cables aren't made equally, unless Samsung designed the cable to prevent using adb?
I had this issue for a little while, but I installed the Samsung Kies software (which contains drivers) and uninstalled the ADB drivers I had originally downloaded. It's worked like a charm since then.
Go to SamsungApps.com and then use the canada site, as the software isn't really available in the US yet.
I have had no problems using the stock cable on my Laptop and work PC, both are Win 7 32bit. The same cannot be said for my my main home PC which is Win 7 64bit. Neither the stock cable nor an after market cable worked with ADB.
For the 32bit OSes I installed the Kies software and the usb device gets installed correctly. for the 64bit OS, I installed the Kies software but could get the phone to connect correctly. I then tried to install the 64bit drivers that are floating around the web. The 64 bit drivers worked enough to get the phone connected to the PC but when I tried to query "adb devices" the phone would always appear as offline. I've tried several things: install/uninstall drivers and software on the PC, restart the PC and Phone, change cables. Nothing seems to help on Win 7 64bit.
It seems to me that there might be a bug in the 64bit driver, though I have no proof of a bug.
I am going to keep playing with the 64bit OS until i figure it out or get so annoyed a that I just give up.
I'll be using my Win 7 32 bit laptop until I get the 64bit PC to work.
TimF said:
I have had no problems using the stock cable on my Laptop and work PC, both are Win 7 32bit. The same cannot be said for my my main home PC which is Win 7 64bit. Neither the stock cable nor an after market cable worked with ADB.
For the 32bit OSes I installed the Kies software and the usb device gets installed correctly. for the 64bit OS, I installed the Kies software but could get the phone to connect correctly. I then tried to install the 64bit drivers that are floating around the web. The 64 bit drivers worked enough to get the phone connected to the PC but when I tried to query "adb devices" the phone would always appear as offline. I've tried several things: install/uninstall drivers and software on the PC, restart the PC and Phone, change cables. Nothing seems to help on Win 7 64bit.
It seems to me that there might be a bug in the 64bit driver, though I have no proof of a bug.
I am going to keep playing with the 64bit OS until i figure it out or get so annoyed a that I just give up.
I'll be using my Win 7 32 bit laptop until I get the 64bit PC to work.
Click to expand...
Click to collapse
i've been able to install .apk's with my win7 64-bit ADB :O
all i did was install Samsung Kies.
i don't think i've ever had a problem...?
EDIT: i'm using the cable that came with it and no problems yet.
I'm running win 7 x64 and Kies did the trick for me. I haven't had a single issue connecting my phone since I did that.
Sent from my SAMSUNG-SGH-I897 using XDA App
Justa dding to the anecdotes.
I was having problems with the included cable using the front USB. It would show as Device Offline, also the charging wasn't very strong.
I switched to the onboard USB at the back of the case, and adb worked fine with the included cable.
Looks like I'll be picking up a couple extra USB cables so I won't have to continuously do the desk dive everytime I need to use it somewhere else.
1. I installed the kies drivers first and it would say offline when i checked the device through the cmd prompt.
2. I then installed the adb drivers and it then said the device was online.
3. i then rooted the phone and went on my way. i then tried it a second time and it said device offline.
4. nothing changed during this time except that i turned off debug mode, changed it to mass storage and plugged it back into the usb to transfer some files.
5. on returning to debug mode it no longer tells me the device is online. i have tried different USB ports as well.
6. i deleted the drivers, and reinstalled and it still says offline.
very frustrating.
wow. i forgot to try plugging it into another USB port. that worked. sorry about previous post.
I am running Windows 7 Home Premium 64bit on my laptop,
I installed the samsung 64bit drivers, it was an installer i found on the web, not the kies installer packaged driver one.
i changed my setting on my captivate to Mass Storage.
I mounted usb and everything works, by that I mean i was able to ADB like no tomorrow without any issues.
Then I made the mistake of installing Samsung Kies and that messed up my previous drivers and I wasnt able to ADB to my phone. I had to uninstall Samsung Kies and my phone still wasnt being found I still couldnt ADB.
my solution to fixing was restarted my phone and computer, without my phone connected to USB i re-installed the Samsung 64bit Driver Package, then hooked up my phone made sure Mass Storage was selected and Mounted USB and bam was able to ADB again.
hope this helps! also i have been doing videos helping people with issues with samsung's captivate on youtube, youtube.com/johnnyzappone if anyone wants to check em out, if anyone has any suggestions please let me know and id be happy to release a video!
I resolved my issues, I plugged the stock cable into one of the rear usb ports and the device is now available on my main PC Win 7 64 bit.
wimbet said:
Ok I almost pulled my hair out, but I found the problem.
For some reason, ADB does not work with the Samsung USB cable that came with the Captivate.
I switched to another USB cable and it works just fine.
Click to expand...
Click to collapse
Confirmed this made my device stop appearing as offline with adb.
How it is even possible that the cable prevents (only) adb access on the PC, I have no idea.
I have windows 7 and mac osx and I can use adb with both using the stock USB.
i have debugging active.
lol @ the samsung cable.
i've 2 indentic cables here, one doesn't work. plugged in the other one and this one works...
maby its just a strange issue on windows, next time try to pull out the cable and put in back in then connect your device again this should work.... :s
because earlier the cable just worked fine and now it doesn't.. so good luck xD
joelpt said:
Confirmed this made my device stop appearing as offline with adb.
How it is even possible that the cable prevents (only) adb access on the PC, I have no idea.
Click to expand...
Click to collapse
also can confirm PITA
When I try to connect to the computer I get nothing, just a beep on the phone, I was getting an error and now I don't even get that on my computer. (USB still charges the phone though)
I tried 2 different cables, 2 different computers and 4 different operating systems, Windows based. And lots of Captivate USB drivers.
I have tried Kies, odin one click, mass storage, debugging on, off, everything I can think off.
I tried 2 different Roms, (Apex 7 and 10.1) 3 different kernels and 6 or more factory resets. MTP is listed under apps but when I plug in the USB cable I don't see it under running tasks.
I have a Captivate I896 running Gingerbread I9000 software. I would like to go back to stock but without USB I can not run the software, (computer does not see Captive in download mode or in recovery mode.)
Would anyone know how to troubleshoot this, is there a way to debug the software and see just what is happening on the phone.
Dam you have tried a lot of things... lol
I have a suggestion... have you try 'adb'?
Let me see If understand right...the problem is that ODIN is not recognizing your device and you want to go back to stuck? you don't specify if you can transfer files between your computer and phone...and also if you can connect with 'adb'.
Probably was you micro usb on your phone got damage...have you been experimenting with a jig?
ya I have tried adb and when I type in adb shell I get a response of no device found. and no the only thing that went in to the usb connector ever, was the Samsung usb micro cable. I think I will take it to Samsung next week if I can find the service center around me, I think it is still under warranty.
Check to make sure the cables you're trying are data/charging cables. My stock cable went out so I found one I had in the closet. The one I found would charge but no data passed (ie. PC wouldn't see it).
I bought a new N7000 and everything works fine except I can't get it to connect via usb. Kies won't connect to the phone but everything else works fine with it. I can transfer via wifi with Kies.
The charger that came with it also wouldn't work, so I got my G2X usb cord and wall adapter and it charges that way, otherwise, the computer won't recognize it.
After rooting it Windows 7 finally installed the drivers for it, and the computer showed it was charging (still no usb storage though) and once I unplugged it and plugged it back in again no response.
Tried mounting usb storage through CWM and still nothing. I would think if there was something wrong with the charging port that it wouldn't work at all, but I can charge via a/c adapter. Confused.
A good test for this may be to try the Android SDK to try and get an adb connection. The reason I say this is it bypasses the samsung usb drivers and uses a generic set. If you can get an adb connection and pass a few basic commands then you'll know it's not hardware issue.
There are a few possibilities for this error...
1. MTP service is not starting correctly on the device which would suggest needing a rom reflash or factory reset. Using the Android sdk connection will help determine this
2. MTP not starting correctly at pc, suggesting driver installation/corrupt download of samsung drivers, again android sdk will help determine this
3. Usb port of pc issue. On my rig, connection usually fails off front ports, but rear ones work fine.
4. Cabling, does sound like the cable/charger that was supplied may be faulty.
5. And finally, the hardware usb on device is faulty.
How were you able to root.?
Sent from my GT-N7000 using xda premium
Once in download mode Oding would recognize the device. Other than that, the computer never will.
When I plug my N3 into a USB 3.0 port on my Windows 7 PC (using the cable that came with the phone), it works fine until I select the phone option to use USB 3.0 mode. At that point, my PC stops recognizing the phone (it disappears from Windows Explorer). Has anyone else had this problem, and does anyone know of a solution?
I had this happen to me earlier- I had to plug it into a different USB port while it was still in USB 3.0 mode. For some reason, sometimes when I switch it, it fails to enumerate the device ID. If you quickly plug it into a different USB 3.0 port, it will work. At least for me. YMMV!
eoh7678 said:
I had this happen to me earlier- I had to plug it into a different USB port while it was still in USB 3.0 mode. For some reason, sometimes when I switch it, it fails to enumerate the device ID. If you quickly plug it into a different USB 3.0 port, it will work. At least for me. YMMV!
Click to expand...
Click to collapse
Mine works and then randomly a few minutes later it is gone from the PC completely and if i am copying data it stops and i have to restart the connection.
eoh7678 said:
I had this happen to me earlier- I had to plug it into a different USB port while it was still in USB 3.0 mode.!
Click to expand...
Click to collapse
Thanks, but that doesn't work for me.
Here's what happens, in more detail. I plug the phone into a front-panel USB 3.0 port. My PC's Windows Explorer then shows the phone as a Portable Media Player, and the phone says "Connected as a media device. Tap for UDB 3.0 and other options". I tap and then set the checkbox for "Media device (USB 3.0), selecting "Use USB 3.0". At that point, the phone immediately vanishes from Windows Explorer, and the USB "Connected as Media Device" notification also vanishes.
In contrast, when I plug the phone into a rear-panel USB 3.0 port, it never connects at all. It does vibrate briefly to show it knows it was plugged in. But neither the PC nor the phone itself gives any other indication of the connection.
Update: I found a different (Intel) rear USB 3.0 port that works. Apparently it's just finicky about what port to connect to. (All drivers on my PC are up-to-date, though.) I haven't tried any file transfers yet, but the phone notification says "Connected as USB 3.0 Media Device", and the PC Windows Explorer shows the phone and can list its files.
usb not even an option
can anybody help me I don't even have the option for 3.0 and I tried it in 3 pcs with 3.0 master reset and just wondering if its a att issue were the rom mybe was defected thanks just thinking about returning device
famejlc said:
can anybody help me I don't even have the option for 3.0 and I tried it in 3 pcs with 3.0 master reset and just wondering if its a att issue were the rom mybe was defected thanks just thinking about returning device
Click to expand...
Click to collapse
This is what happened to me when I plugged in to my front 3.0 port the phone would have the charging icon at the top but would not show connected to USB 3.0 port not pull down menu just showed charging if I put into 2.0 ports USB notification pops right up. So I thought my phone was bad and exchanged it and the same thing happened. So I then turned to the PC I went to my laptop which is a Dell with Intel chipset and i7 plug it in and it was recognized right away pull down menu and 3.0 option showed. So off to the store I went while I was there talked to one of the techs and he told me that ASMedia 3.0 controller on the boards where having problems Intel and AMD now I was on track as I have a AMD Sabertooth 990fx board so I did two thing I picked up a M5A99fx Pro 2.0 and a I/O PCI Express 3.0 card one I got had a different controller than AsMedia on it and got lucky and found one that also had a 20 pin port on the card so I could plug my front port cord to the card and it would give me access to the front ports on my tower. I installed the new mother board and the same thing happened then I put the PCI Express card in and hooked my 20 pin cord up and now I have usb 3.0 on the front but the board's ports still won't work with the phone also I tested other flash drives and USB 3.0 drives and it seems that what the tech said is true with my setup AsMedia is have problems with their controller! The PCI Express card is the Vantec one UGT-PC345 and it has then Renesas USB 3.0 Controller on it. I have since went back to my Sabertooth board and returned the M5A99fx my board is just fine just had to ad the card to get 3.0.
Well in my case the third option just doesn't exist its not grayed out its just not they're so I wonder if its a att deal can some one let me know
I dont know if its related but the issue i have is that when i tap the usb 3.0 option, my phone connects and disconnects over and over about 5 times at whic point it goes back to MTP.
Also, i forgot to add... when it stops all the connecting and disconnecting, i get the message that no software was found. I installed Kies, but its the same thing. This is windows 8.
I have same problem , did you find a solution to this
---------- Post added at 09:23 PM ---------- Previous post was at 09:23 PM ----------
Gary02468 said:
When I plug my N3 into a USB 3.0 port on my Windows 7 PC (using the cable that came with the phone), it works fine until I select the phone option to use USB 3.0 mode. At that point, my PC stops recognizing the phone (it disappears from Windows Explorer). Has anyone else had this problem, and does anyone know of a solution?
Click to expand...
Click to collapse
I have same problem , did you find a solution to this
youngblood68 said:
I have same problem , did you find a solution to this[?]
Click to expand...
Click to collapse
Only what I mentioned in the update above--it worked to use a different USB 3.0 port on the same PC. The port that didn't work has a different controller, so there may be a driver problem. But I stopped investigating as soon as I found a port that worked.
ok , I have tried both in put and not working
youngblood68 said:
ok , I have tried both in put and not working
Click to expand...
Click to collapse
How about a little more info on what your system is. Especially motherboard manufacturer. It seems what ive found in my searching is that most people who are having this issue share one major thing in common and thats the the board manufacturer is ASUS. Im not saying all of them, but most. With that being said im also willing to bet that most problems are on the same USB chip manufacturer. Asmedia chips seem to have the issue. I have 3 towers all with different ASUS boards but all have Asmedia controllers and they all have the same problem. However, if i plug it into my wifes laptop with an intel USB 3 controller, it works perfect.
I have done firmware upgrades, changed BIOS settings, even a reinstall on all 3 systems of the whole OS and in the end i got the same result. The only thing ive been able to get work is if i install ASUS' USB Boost software, my phone will now show its working on 3.0 but only from the rear ports. That being said, if i let it sit at idle for more than about 15-20 minutes, it automatically goes back to USB 2. I dont know if thats intended or if im still having issues.
So, any extra info you can supply might help get a better response. OS, MB manufacturer, controller manufacturer, all of those things will help.
I'm almost 100% certain that BC 1.1 is enabled on your computer. It's extremely common with ASUS boards. It is on other boards as well. Find out how you can disable it from the manufacturer and it will work.
Sent from my SAMSUNG-SM-N900A using Tapatalk
agent929 said:
I'm almost 100% certain that BC 1.1 is enabled on your computer.
Click to expand...
Click to collapse
Possibly. But I don't have BC 1.1 enabled on mine, and I have the same problem on my non-Intel USB 3.0 ports (but the Intel ones work).
Gary02468 said:
Possibly. But I don't have BC 1.1 enabled on mine, and I have the same problem on my non-Intel USB 3.0 ports (but the Intel ones work).
Click to expand...
Click to collapse
Odd. I wish I had your machine so I could duplicate the problem.
Sent from my SAMSUNG-SGH-I467 using Tapatalk 4
agent929 said:
I'm almost 100% certain that BC 1.1 is enabled on your computer. It's extremely common with ASUS boards. It is on other boards as well. Find out how you can disable it from the manufacturer and it will work.
Sent from my SAMSUNG-SM-N900A using Tapatalk
Click to expand...
Click to collapse
Thank you. This is the issue I had. I have an Asus motherboard, and I did have Ai Charger+ enabled, that supposedly charges BC 1.1 devices 3x faster.
So for anyone who has AI Suite installed, open it up from the system tray, go to Tool, then Ai Charger+, and make sure it's disabled.
I just re-tried the USB 3.0 port on my PC that previously didn't connect to my N3 in USB 3.0 mode, and it now does. I don't know when or how it got fixed. The hardware is still the same and I haven't manually changed anything on my PC or N3 that would be relevant, so either the PC or the N3 must have received some intervening update that repaired the problem.
Gary02468 said:
When I plug my N3 into a USB 3.0 port on my Windows 7 PC (using the cable that came with the phone), it works fine until I select the phone option to use USB 3.0 mode. At that point, my PC stops recognizing the phone (it disappears from Windows Explorer). Has anyone else had this problem, and does anyone know of a solution?
Click to expand...
Click to collapse
An incompatible update for the Texas Instruments XHCI controller was delivered through Microsoft Windows Update. If your computer received this update, use the following steps to roll the controller driver back to the previous version:
Click Start , enter device manager into the search field, and click Device Manager from the results.
In Device Manager, click the plus sign (+) next to Universal Serial Bus Controllers to expand the list.
Right-click Texas Instruments XHCI Controller and select Properties . If Texas Instruments XHCI Controller is not listed, then this step will not fix the problem. Find and use another section on this page.
Paulita1 said:
An incompatible update for the Texas Instruments XHCI controller was delivered through Microsoft Windows Update.
Click to expand...
Click to collapse
Thanks, but as just mentioned, my problem already fixed itself. Also, my PC doesn't have the TI XHCI controller. Also, the warning you quote is from more than a year ago, so it is very unlikely to still be applicable.
Like in the topic. My pc can't seem to notice my HTC one phone. Not at all.
Some details:
PC - Laptop Lenovo Y580
Operating system - Windows 8.1 64 bit
Android - 5.0.2 I think (Lollipop)
My phone notices the cable (asks for internet tethering etc.) but I don't see it anywhere in pc's Device Manager (neither does HTC Sync Manager).
I've tried numerous things. I installed HTC Sync Manager, I've installed HTC drivers separately, reinstalled generic USB driver and drivers for USB 3.0, changed cable, changed port to another USB 2.0, change to USB 3.0, checked if it works on friend's pc (nope), reinstalled almost any of above mentioned things witt antivirus disabled, with firewall disabled, with almost anything that can be disabled. Nothing. It's not that case of wrong driver. My pc don't see this phone at all.
To be honest I'm tired. Like really tired. I've spent all free time I could find last week trying to somehow make it work. With no effect whatsoever. I don't see even slice of progress (noticing SOMETHING in device manager would be nice). I would love to see some way to analise this. I'm getting closer and closer to just buying new phone. Even though I don't want one, but I can't do any testing with this device.
EDIT: Few things I've remembered about my tries: I've tried both USB debugging on and off, and I've also already done factor reset of the phone - to no effect obviously.
When connected to pc, phone can be charged, but PC doesn't react in any way (no "USB connected", popping up HTC Sync Manager or "Media device connected" info).
I'll appreciate any help. Especially if it manages to change something in my situation.
Best regards,
Hisuu
Hisuu said:
Like in the topic. My pc can't seem to notice my HTC one phone. Not at all.
Some details:
PC - Laptop Lenovo Y580
Operating system - Windows 8.1 64 bit
Android - 5.0.2 I think (Lollipop)
My phone notices the cable (asks for internet tethering etc.) but I don't see it anywhere in pc's Device Manager (neither does HTC Sync Manager).
I've tried numerous things. I installed HTC Sync Manager, I've installed HTC drivers separately, reinstalled generic USB driver and drivers for USB 3.0, changed cable, changed port to another USB 2.0, change to USB 3.0, checked if it works on friend's pc (nope), reinstalled almost any of above mentioned things witt antivirus disabled, with firewall disabled, with almost anything that can be disabled. Nothing. It's not that case of wrong driver. My pc don't see this phone at all.
To be honest I'm tired. Like really tired. I've spent all free time I could find last week trying to somehow make it work. With no effect whatsoever. I don't see even slice of progress (noticing SOMETHING in device manager would be nice). I would love to see some way to analise this. I'm getting closer and closer to just buying new phone. Even though I don't want one, but I can't do any testing with this device.
I'll appreciate any help. Especially if it manages to change something in my situation.
Best regards,
Hisuu
Click to expand...
Click to collapse
When you plug in your phone to the computer do you get the following:
USB Connected
HTC Sync Manager
Media device [MTP] connected
Can you charge your phone while connected to the computer or do you have to use the wall charger to charge your phone? If you don't see the programs listed above, it sounds like a hardware issue with the USB port on your phone.
@majmoz
When you plug in your phone to the computer do you get the following:
USB Connected
HTC Sync Manager
Media device [MTP] connected
Click to expand...
Click to collapse
No, no and no. My pc seems to not react with anything (neither did friend's pc).
Can you charge your phone while connected to the computer or do you have to use the wall charger to charge your phone? If you don't see the programs listed above, it sounds like a hardware issue with the USB port on your phone.
Click to expand...
Click to collapse
Yes, I can charge phone when connected to PC.
And as I mentioned phone actually notices it's connected to something, and asks what mode to enter (USB tethering, smart network sharing etc.). But it also seems... kinda dodgy. Sometimes phone doesn't react, I have to reconnect or even restart it. Sometimes "USB connected, Tap to change settings" stays... even after I have already disconnected it .
Few things I've remembered about my tries: I've tried both USB debugging on and off, and I've also already done factor reset of the phone - to no effect obviously. (I'll add this info to 1st post to gather info in one place).
Any other ideas?
This topic is my last resort, because I'm out of ideas and start leaning to buying new phone just for testing purposes (either Samsung Galaxy S3 or Nexus4 I guess).
Hisuu said:
Any other ideas?
This topic is my last resort, because I'm out of ideas and start leaning to buying new phone just for testing purposes (either Samsung Galaxy S3 or Nexus4 I guess).
Click to expand...
Click to collapse
start from scratch: Uninstall HTC sync and all the drivers you have tried. Then install HTC drivers only (not the generic drivers) or install HTC sync and uninstall it but keep the drivers installed (the idea is to have the driver installed but not HTC Sync, we don't want Sync to interact with the phone).
Try another USB cable but make sure its Data enabled (not only a charging cable). Some cheap cables are for charging only, no data connection.
Try another USB port, use 2.0 usb ports, do not use any external usb hub, use th eport directly on your motherboard (at the back of your computer).
Try with another computer
Clean your phone usb port using a cotton swab with some isotropic alcohol and then apply (spray) a light coat of electrical enhancer on your usb port (see your local electronic supplier or even some hardware stores)
alray said:
start from scratch: Uninstall HTC sync and all the drivers you have tried. Then install HTC drivers only (not the generic drivers) or install HTC sync and uninstall it but keep the drivers installed (the idea is to have the driver installed but not HTC Sync, we don't want Sync to interact with the phone).
Try another USB cable but make sure its Data enabled (not only a charging cable). Some cheap cables are for charging only, no data connection.
Try another USB port, use 2.0 usb ports, do not use any external usb hub, use th eport directly on your motherboard (at the back of your computer).
Try with another computer
Clean your phone usb port using a cotton swab with some isotropic alcohol and then apply (spray) a light coat of electrical enhancer on your usb port (see your local electronic supplier or even some hardware stores)
Click to expand...
Click to collapse
Tried other cables (data enabled, they were from different phones), as well as different USB ports (both 2.0 and 3.0). Also tried another pc (no luck).
Uninstalled HTC Sync and drivers so many times I can't count it ;]
I'll try to clean the port and maybe use motherboard on friend's pc (on his machine I've only used front panel). Hopefully something works. Thanks for your input, I appreciate it.