IMEI, mother- and daughter board. - G1 Q&A, Help & Troubleshooting

Hi,
I'm about to buy me a new Android phone but I have some questions about this one that I have been using - because I thought it would be fun to change and try some things with it and know what I'm doing.
[story]If you're wondering why I'm buying a new one, well the reason is because something went wrong with the motherboard. I'm pretty sure it's the motherboard because my touch screen is not responding and I know it isn't the touch screen, because the screen works fine when I change it with another G1.
So, basically I think that the problem is inside the phone. Recently I found out that I was using a "fake" charger. I never knew. So, every time I used the G1 with the charger the chin heated. This is why I think the touch doesn't work because something got heaten/broken inside were the cables connect @ the motherboard.[/story]
Anyways, my real question is about IMEI.
Does the "mother-board" (the mainboard) holds all the information such as the IMEI (that I have unlocked at the very start)? Or is the IMEI-info being hold somewhere else? Maybe the so-called daughter-board (the one in the chin)?
I read on these forums it's stored on some cable (underneath the camera)?
Thanks in advance.

Please do explain, WTF is a "fake charger"?
You really mean "fake"? Or do you mean DEFECTIVE?
G1-Amateur said:
Hi,
I'm about to buy me a new Android phone but I have some questions about this one that I have been using - because I thought it would be fun to change and try some things with it and know what I'm doing.
[story]If you're wondering why I'm buying a new one, well the reason is because something went wrong with the motherboard. I'm pretty sure it's the motherboard because my touch screen is not responding and I know it isn't the touch screen, because the screen works fine when I change it with another G1.
So, basically I think that the problem is inside the phone. Recently I found out that I was using a "fake" charger. I never knew. So, every time I used the G1 with the charger the chin heated. This is why I think the touch doesn't work because something got heaten/broken inside were the cables connect @ the motherboard.[/story]
Anyways, my real question is about IMEI.
Does the "mother-board" (the mainboard) holds all the information such as the IMEI (that I have unlocked at the very start)? Or is the IMEI-info being hold somewhere else? Maybe the so-called daughter-board (the one in the chin)?
I read on these forums it's stored on some cable (underneath the camera)?
Thanks in advance.
Click to expand...
Click to collapse

dhkr123 said:
Please do explain, WTF is a "fake charger"?
You really mean "fake"? Or do you mean DEFECTIVE?
Click to expand...
Click to collapse
Fake
~1. One that is not authentic or genuine; a sham.
I checked my charger and I noticed it isn't branded, such like Nokia, Samsung, etc... And I tried to charge another G1 with the same HTC and I noticed the chin heats up. With the genuine charger the chin does not heat up. I know I have to watch out for "fake" stuff, but I didn't check if my charger was genuine, because I trusted the seller.

I have a genuine charger for my G1 and it's chin also heats up. It's a flaw of the phone, not the charger. (or maybe a flaw of the genuine charger but idk) I do know that the chin heating up is normal.

raydar670 said:
I have a genuine charger for my G1 and it's chin also heats up. It's a flaw of the phone, not the charger. (or maybe a flaw of the genuine charger but idk) I do know that the chin heating up is normal.
Click to expand...
Click to collapse
It's remarkeable because I have this other G1 and yeah it does heat up, but this one heats up really bad. It's really hot, not just "warm". I really think it's the result of using this "fake" charger (for over 6 months) why my touch isn't responding.

Related

USB Port Broke How to fix

Wow I am wanting to replace my usb miniport myself I have the AT&T Tilt 8925/HTC Kaiser. The other day I was trying to reset the phone In the Dark thought that I was pressing the reset button on the bottom of the phone, what was happening I had my styles in the usb port DAM IT!!!! Next thing you know I go to charge and the USB port just falls back I then open the unit, and find the usb port has broken from the motherboard, seems to be a pretty clean break, all I need is a new MINIPORT does anyone know where I can buy? An OEM port...
Please HELP!!!!
Afrojack
HELP USB Miniport Broke
Can someone help I have an issue, I broke my usb port, I have the phone opened, I was able to access the usb port it has been completely broken off the board, seems to be broken of clean no cracks on the board, all I need is the usb port does anyone know where I can buy a miniport? Also the correct size of the head for the Soldering pen? Is there anything else I may need to repair this issue. Keep in mind I have the phone open, and Have the ability, but if there is any more steps I may use I would really appreciate it. Thanks
AfroJack
Is this a common problem? Mine is now loose, and it will be so annoying of it breaks off the mobo.
I don't know anywhere where you can buy the miniport, but surely warrantee will cover fixing the miniport?...
I did almost the exact thing a couple days ago. I only noticed now from this post. My pins were bent but it didn't break. I had to bend it pretty far so my charger would work again. Do you have pictures of what it looks like from the inside? Maybe you can buy a cheap device with the same pin layout?
No Picture
No I dont could take one, the usb port broke off the board I have talked to PocketPCTechs.com They will sale me a USB Port for $25.00 dollars I wish they had a picture of it maybe I will call them for a picture. They also said they will fix it for $79.00 dollars. I would like to do myself but for 79.00 dollars well I think it is well worth it.
I had the same problem 25 for the part 0 for a local company to put it in. pocketpctechs does give you the mogul usb port which I think is better than what comes standard on my kaiser. (humorous fact htc wanted $350 and 3 wks to fix it)
its not covered under warranty its considered misuse
http://wiki.xda-developers.com/index.php?pagename=HTC_Kaiser
there are disassembly pics somewhere on this page, if your comfortable soldering it shouldn't be a problem. did it w/ my 8525.
Hey maybe you can extract the port from this:
http://cgi.ebay.com/New-HTC-MINI-US...ryZ20336QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
I get one like the one I posted and it has the HTC symbol on it and everything. It looks OEM to me. Well the mini usb port on there to where you can plug in the headphones has all the pins on there and it seems like you would be able to just extract the one on the adapter for much cheaper. (around $5)
HTC repairs
I recently sent my kaiser to htc repairs USA austin tx and had to give them my credit card number. Anything they find broken not covered by the warranty they fix for $28 which seems cheap since you know they will repair it the right way. Also its oem parts
Hey I am currently living in Austin, TX for school. I just have an ATT Tilt and am not with ATT so I am probably not covered by anything.
damn, smaething happened to me , but it didnt broke off the phone, now that i look at it the usb thing its bend, now I know why the charger didnt want to plug in yesterday...
HTC has a one year warranty and as I stated befor they will fix non warranty items for only $28. That is what I was told when I sent in a Tilt that was not with AT&T.
I think mine must be bent or something too. The USB goes into it to charge, but it falls out really easily. It's not as big of a deal if i am charging it at my house and just leave it alone. The problem is when I'm in my car and it moves around and the charger falls out when it just slides a little bit.
taylor310 said:
I think mine must be bent or something too. The USB goes into it to charge, but it falls out really easily. It's not as big of a deal if i am charging it at my house and just leave it alone. The problem is when I'm in my car and it moves around and the charger falls out when it just slides a little bit.
Click to expand...
Click to collapse
Thats how it started with my apache, now it doesnt charge at all. I found a site on google, search for PPC techs and they do the repair for $60, but you have to be without the phone for that time.
Tilt port repair from HTC USA
Called them about a port repair and was told it would probably be around $350 since it is part of the main board. Might be covered under warranty, up to the technician to determine if it is a normal failure or customer caused.
Too big a crap shoot!!
I just had the same thing happen, and they also told me it was "user error" and that it would be $300+ to fix...... this is clearly a manufacturing/design error and should be covered by warranty!
Big_Dutch said:
I just had the same thing happen, and they also told me it was "user error" and that it would be $300+ to fix...... this is clearly a manufacturing/design error and should be covered by warranty!
Click to expand...
Click to collapse
Just bumping this thread because I have the same problem. One of the metal pins inside the usb port ended up being "pushed down" so my phone wouldn't charge/connect to activesync.
It might be time to move on from an HTC phone, I guess.
The phone was a refurb though, and I've had it for 8 months.

What the **** just happened to my phone ???? NEED HELP !!!

I just bought an 8925 a couple of weeks ago (about a year used) and it was working fine...Best phone I've had so far...Yesterday I'm sitting in my car, I start the TT software and drive off. As I'm driving off I plug the phone into the car charger and pouf! Phone just blacks out. No lights no nothing. I tried to plug the phone into a wall charger, data cable, car charger, nothing. No light, no sign of life at all...
I also had just purchased a new battery for it, tried it and still the same, nothing at all....Suggestions ???????? PLEASE !!!!!!
What kind of car charger do you have? There are reports that if you use a cheap, generic charger it may fry your phone.
dieneverknowing said:
What kind of car charger do you have? There are reports that if you use a cheap, generic charger it may fry your phone.
Click to expand...
Click to collapse
THIS ONE. If it is fried, what can I do ? I mean, I'm sure I can't do much about the phone itself but can I maybe go after CellularAccessory.com ???
Good luck...
It's indeed highly recommended to only use HTC car chargers, there have been many reports of similar cases.
I dont think you are gona have much luck trying to go after the place you bought the charger from they usually have disclaimers about damage caused by anything they sell. If the phone truely is dead and going on your description you have probably fried components on the board, is to try claming on your household contents insurance just say it went pop when you plugged it in at home using your htc charger. Failing that if your phone is still under waranty then try the place you bought it from. DONT say you used a non branded charger though or you are screwed lol. Good Luck.
Charger
Damn, paid $3.95 for a multipurpose car charger and it fried your Tilt. I can't imagine that. I'd be p*ssed.
take it to att and see if its still in warranty and get a new one..if its out of waranty then call htc in usa and it should still be covered (manufactures warranty is 15 months). Htc devices are the most knoqwn swapped out phones with warranty exchanges..its very simple..ive exchanged my tilt 4 times now. I dont even break a sweat if something even SEEMS wrong..i used to freak out and try to fix things myself but i eneded up doing more damage than needed and luckily att is so nice and understanding..i just emediately take it in and get a new one now..even if something doesnt feel right..if need be i throw it in boot loader mode and say it wont boot.
It probably should be noted that nobody is suggesting you defraud HTC or AT&T on an open forum, especially senior members. Since your device is regulated by the FCC and it would probably make it a Federal offense, I think I would stick to the basics in any discussions with everyone. If they don't ask, fine, If they do ask then use your own judgment.
pazookie said:
take it to att and see if its still in warranty and get a new one..if its out of waranty then call htc in usa and it should still be covered (manufactures warranty is 15 months). Htc devices are the most knoqwn swapped out phones with warranty exchanges..its very simple..ive exchanged my tilt 4 times now. I dont even break a sweat if something even SEEMS wrong..i used to freak out and try to fix things myself but i eneded up doing more damage than needed and luckily att is so nice and understanding..i just emediately take it in and get a new one now..even if something doesnt feel right..if need be i throw it in boot loader mode and say it wont boot.
Click to expand...
Click to collapse
I will definately try that, but my only concern is that it's an unlocked att phone that I'm using in Montreal, Canada...Should I go to HTC Canada or USA???
Just tried calling HTC North America (the # that's on their website (425) 679-5318) and it just answers but with no sound at all..It's like if someone picks up the phone but it's just muted....I waited around 3 minutes thinking someone would probably end up answering, but no...
just take it into an att device support center (look on there site or call them) and just tell them it wont turn on..its not defrauding them its honest..as ling as its not PHYSICALLY DAMAGED (as in mving parts were damaged by dropping or mishandling) or WATER DAMAGED (as in the white square on the back is pink) then your good..This happened to me the frst time..i left it on a charge all night and next morning it wouldnt charge nor turn on and att took it with ease.
Wow, a three dollar car charger that is multipurpose for a several hundred dollar device.....the real question is...why? Before you ever plug anything into an electronic device please, please check the output voltage and amperage, a lesson to all.
Ok I was finally able to reach the repair dept. at HTC. They told me the phone is still under warranty so I sent it to their repair center in Indianapolis in the hopes they will be able to exchange it...
I do believe the phone is completely fried, but is there a way for them to still detect what caused it to fry ? Also, they told me that any third-party application they find on the phone voids the warranty, will they be able to see what was installed on the phone ??
fredericroumi said:
Ok I was finally able to reach the repair dept. at HTC. They told me the phone is still under warranty so I sent it to their repair center in Indianapolis in the hopes they will be able to exchange it...
I do believe the phone is completely fried, but is there a way for them to still detect what caused it to fry ? Also, they told me that any third-party application they find on the phone voids the warranty, will they be able to see what was installed on the phone ??
Click to expand...
Click to collapse
If the phone is fryed I doubt they will be able to get it working thus they wont be able to see whats been installed on it and anything could have fryed it such as a power surge while it was plugged in at home. Just wait and see i guess.
once they take it apart they will be able to figure out the problem. sometimes not easy .
HBEAR said:
It probably should be noted that nobody is suggesting you defraud HTC or AT&T on an open forum, especially senior members. Since your device is regulated by the FCC and it would probably make it a Federal offense, I think I would stick to the basics in any discussions with everyone. If they don't ask, fine, If they do ask then use your own judgment.
Click to expand...
Click to collapse
LOL at your post..
"Htc devices are the most knoqwn swapped out phones with warranty exchanges"
Where do you get facts like that, I though nokias were the most swapped.. Is there a website that has these stats?
Either way, good luck on that exchange.
mskip said:
I dont think you are gona have much luck trying to go after the place you bought the charger from they usually have disclaimers about damage caused by anything they sell. If the phone truely is dead and going on your description you have probably fried components on the board, is to try claming on your household contents insurance just say it went pop when you plugged it in at home using your htc charger. Failing that if your phone is still under waranty then try the place you bought it from. DONT say you used a non branded charger though or you are screwed lol. Good Luck.
Click to expand...
Click to collapse
So as a moderator you like to teach people how to commit fraud?
TheChemist187 said:
So as a moderator you like to teach people how to commit fraud?
Click to expand...
Click to collapse
I posted that message well over a month ago lol I have only been a moderator for under 2 weeks so I think im pretty safe
Mark.
mskip said:
I posted that message well over a month ago lol I have only been a moderator for under 2 weeks so I think im pretty safe
Mark.
Click to expand...
Click to collapse
LoL... good answer mskip... and congrats for your new role.
gmaniac2008 said:
LoL... good answer mskip... and congrats for your new role.
Click to expand...
Click to collapse
Thank you
Mark.

Adelaide, Australia - HTC User Needs Urgent Assistance

Hi guys. I've been a member of this forum for a fair while now and you guys are the most helpful, wonderful and pleasant people to ask appropriate questions to, so I pray that a fellow statesman can help me with this problem.
I hooked up my TyTn II to my PC yesterday and noticed it wasn't working, trying everything software didn't help. I pulled the USB cord out and to my surprise, the furthest right pin was pointing a little bit wrong. So, I spent an hour carefully moving it back in place, connected it up, worked.
I have two methods of hooking up, one to my PC and another to a wall charger that came with my BluANT Bluetooth Car Kit. After reading that non-standard ports on anything other than an official HTC product can bend and damage pins because of the way they are designed or somesuch, I became a little paranoid.
But, everything was working fine.
Until this morning.
The furthest right pin was ON TOP of the pin to the left of it. I spent another hour moving it back in place, tried to plug it in to the computer, didn't want to go all the way in. I did not jam it. I did not push it. Looking at the pins I saw that the furthest right has completely ****ed itself. I can't see exactly if it's snapped or just bent right around, but it won't sync and it won't charge.
Fonebiz are apparently the HTC repair people in Australia, is it possible that the whole chargeport can just be replaced and I can have my phone back relatively soon?
Answers as soon as you can guys, I really can't go without a phone for long.
P.S. It's Friday and I'm getting an engaged signal everytime I call their Adelaide office.
Please help me.
EDIT: I am using a cooked ROM, running Touch Commander so it all looks legit on the surface, apart from the boot screen. I am hoping that this doesn't get the phone sent straight back to me, because it's a hardware issue. Am I correct?
darkstarwastaken said:
Fonebiz are apparently the HTC repair people in Australia, is it possible that the whole chargeport can just be replaced and I can have my phone back relatively soon?
Click to expand...
Click to collapse
I'm not familiar with what repairs that company undertakes and how quickly but certainly if you've been reviewing these forums for a while you'll know there are plenty of companies elsewhere that offer a broken USB port repair service. There really is something wrong with whatever you're plugging in to your TyTN II or how you're doing it. I've had mine since they first came out (bought it here in the UK at the end of September 07) and haven't had a single problem with the port despite regular usage of my charging cradle, non HTC official AC Adapter (the original HTC one blew up after a couple of weeks and 4 recharges), 3-in-1 USB adapter and 3 HTC Headsets. All pins are still straight as a die and connections rock solid. I'm careful not to get any dirt in it and always gently plug in the device straight on.
EDIT: I am using a cooked ROM, running Touch Commander so it all looks legit on the surface, apart from the boot screen. I am hoping that this doesn't get the phone sent straight back to me, because it's a hardware issue. Am I correct?
Click to expand...
Click to collapse
If you're wanting it repaired under warranty there are instructions in the wiki about restoring your device to it's 'as from the factory' state and you could use the micrSD method to restore all except your spl - that final step needs a working USB port (one of the risks in running a non-official setup while under warranty). I don't know what your chances are but I suspect a little better if only the spl is non-official than the whole lot (irrespective of what it looks like on the surface). Even if you have to pay for the port to be replaced though, as long as it's just a case of soldering in the new connector, that service doesn't cost the earth (at least from the American website I saw offering the service).
In all honesty Kiwi, I think the guy I bought the phone from didn't take care of it in the short time he had it.
But I got a TyTn II for $250 AUD. I'm happy to spend $80 odd to get it repaired in a neighbouring state.
Thank you for your words of wisdom, I am having it repaired as we speak.

Is my cappy dead?

Hi XDA,
I have an i9000 and a Captivate. One sad day last week, I dropped my captivate and cracked the screen . When plugged in or powered on, the 4 soft touch-keys at the bottom do light up and I can press them (they go dark as I press them, then light back up as they normally would).
I'm OK with paying $80 for a replacement screen/digitizer on ebay, as long as I know that will fix my phone. I'm worried that something else may be wrong internally?
Is there any way to check the functionality of the phone (perhaps through ADB?) or something I can do without having the screen turn on to prove that this phone will still work once I buy a new screen?
Thanks
Usually it is just due to the fact that the LCD is broken and can't display anything, at least that's what I would assume. You can try adb but that relies on the fact that you had usb debugging turned on beforehand. Another option would be to sell your cappy on eBay; broken phones can go for a decent amount, and you can find a new phone for a decent amount too.
Kops said:
Hi XDA,
I have an i9000 and a Captivate. One sad day last week, I dropped my captivate and cracked the screen . When plugged in or powered on, the 4 soft touch-keys at the bottom do light up and I can press them (they go dark as I press them, then light back up as they normally would).
I'm OK with paying $80 for a replacement screen/digitizer on ebay, as long as I know that will fix my phone. I'm worried that something else may be wrong internally?
Is there any way to check the functionality of the phone (perhaps through ADB?) or something I can do without having the screen turn on to prove that this phone will still work once I buy a new screen?
Thanks
Click to expand...
Click to collapse
I would be more concerned about what could possibly get damaged or broke during the screen replacement more than what internal damage dropping it caused.
m1batt1 said:
I would be more concerned about what could possibly get damaged or broke during the screen replacement more than what internal damage dropping it caused.
Click to expand...
Click to collapse
Same, I don't recommend doing a replacement like this unless you know what you are doing. You might put it all back together just to find that wifi or something else randomly is broken.
I found a captivate with broken charger port on Kijiji for $40, and used that one as a parts phone. Stole the screen, and everything works great again .
I am studying Computer Engineering, taking these things apart is right up my ally. Just didn't want to waste money for nothing =/
Thanks all
Kops said:
I found a captivate with broken charger port on Kijiji for $40, and used that one as a parts phone. Stole the screen, and everything works great again .
I am studying Computer Engineering, taking these things apart is right up my ally. Just didn't want to waste money for nothing =/
Thanks all
Click to expand...
Click to collapse
Glad it worked out for you. Nice choice of major, that's going to be mine also.
Sent from a jelly bean

[Q] HTC One eats charger cables

Hey everyone
So, I have a bit of a problem... My HTC One keeps destroying every charger cable I'm using, sooner or later. I've tried about 5 or 6 different chargers, including 3 original chargers, and as you might understand this is getting pretty expensive (especially as original chargers are priced around 20.- in Switzerland).
I'm gonna spare you the details, but there are a few things that might be interesting to anyone who wants to help.
The progress is always the same: First, the phone is charging only when sth. is weighing the connector down (this is something many of my HTC One-owning friends are complaining about, too). Next, the phone will charge only when the cable is bent behind the back of the phone. This will work for some time, until the phone refuses to charge when plugged into the wall and can only be charged by trickle charging it from a USB port (which is what I'm currently doing). Here, the cycle is repeated, only that this time the cable dies entirely.
Curiously enough, this happens with every charger and, as it seems, the deterioration quickens with each new cable.
Also, what usually happens pretty quickly is that the connector doesn't lock into place anymore. I have cleaned the port multiple times following instructions from Youtube videos, but to no avail.
Since my phone is rooted, I unfortunately can't just go to my provider and ask them for a new phone. They'll probably blame it on the software or whatever... Also, I recently dropped my phone and it left a few scratches on the top, which would void my warranty even if the rooting wouldn't already have done so. Just my luck, I suppose...
Hopefully anybody has a similar problem or a suggestion. Lemme know if you do!
Regards,
Surreptor aka Jannik
Surreptor said:
Hey everyone
Since my phone is rooted, I unfortunately can't just go to my provider and ask them for a new phone. They'll probably blame it on the software or whatever... Also, I recently dropped my phone and it left a few scratches on the top, which would void my warranty even if the rooting wouldn't already have done so. Just my luck, I suppose...
Hopefully anybody has a similar problem or a suggestion. Lemme know if you do!
Regards,
Surreptor aka Jannik
Click to expand...
Click to collapse
Use this Guide to return to Stock and do a warranty replacement
It looks like you have 2 problems. The first one is the microusb port has been damaged. This has happened to me on another phone and it would explain why the wire is sliding out. For this reason, you might consider replacing it under warranty. The second problem seems to be tension in the charging wire. I do not know how you have charging setup, but I am guessing that the outlet is far away and you are stretching the cable to make it to the phone. This could cause the wire to have discontinuity (why you have to bend it to short the discontinuity and resume charging) and the microusb port to get damaged. I would recommend getting a longer wire if this is the case.
clsA said:
Use this Guide to return to Stock and do a warranty replacement
Click to expand...
Click to collapse
have u seen the latest revision , maybe i should rename it from Super to Ultimate :silly::silly:
lol
Surreptor said:
Hey everyone
So, I have a bit of a problem... My HTC One keeps destroying every charger cable I'm using, sooner or later. I've tried about 5 or 6 different chargers, including 3 original chargers, and as you might understand this is getting pretty expensive (especially as original chargers are priced around 20.- in Switzerland).
I'm gonna spare you the details, but there are a few things that might be interesting to anyone who wants to help.
The progress is always the same: First, the phone is charging only when sth. is weighing the connector down (this is something many of my HTC One-owning friends are complaining about, too). Next, the phone will charge only when the cable is bent behind the back of the phone. This will work for some time, until the phone refuses to charge when plugged into the wall and can only be charged by trickle charging it from a USB port (which is what I'm currently doing). Here, the cycle is repeated, only that this time the cable dies entirely.
Curiously enough, this happens with every charger and, as it seems, the deterioration quickens with each new cable.
Also, what usually happens pretty quickly is that the connector doesn't lock into place anymore. I have cleaned the port multiple times following instructions from Youtube videos, but to no avail.
Since my phone is rooted, I unfortunately can't just go to my provider and ask them for a new phone. They'll probably blame it on the software or whatever... Also, I recently dropped my phone and it left a few scratches on the top, which would void my warranty even if the rooting wouldn't already have done so. Just my luck, I suppose...
Hopefully anybody has a similar problem or a suggestion. Lemme know if you do!
Regards,
Surreptor aka Jannik
Click to expand...
Click to collapse
ok, where did you buy if from ?
I bought it at Microspot and they replaced it twice...
Both times, I was S OFF, LOCKED Bootloader and stock recovery using a RUU...
The second time I even had a "bülä/näggi" on my phone... they replaced it on warranty...
I had the purple tint camera issue D:
Re: HTC One eats charger cables
Thanks for your response
I bought it at the Orange store in Winti, but if you get any helpful advice or in this case even a new device always depends on the clerk...
Also, I'm kinda worried how they would react to the fact that I noticed the issue already months ago.
Anyway. I'll wait until my current cable breaks down, too. Perhaps in the meantime somebody else has an idea
Surreptor said:
Thanks for your response
I bought it at the Orange store in Winti, but if you get any helpful advice or in this case even a new device always depends on the clerk...
Also, I'm kinda worried how they would react to the fact that I noticed the issue already months ago.
Anyway. I'll wait until my current cable breaks down, too. Perhaps in the meantime somebody else has an idea
Click to expand...
Click to collapse
ok... first, you are not allowed to tell them that you noticed this issue months ago..
look at OR Art. 201/3
3. Ergeben sich später solche Mängel, so muss die Anzeige sofort nach
der Entdeckung erfolgen, widrigenfalls die Sache auch rücksichtlich
dieser Mängel als genehmigt gilt.
Click to expand...
Click to collapse
they won't notice it but you need some good argument's that this issue isn't caused by software... first go back 100% stock using this guide:
http://forum.xda-developers.com/showthread.php?t=2541082
and then test if your phone still eats these cables..., return it to the shop...
use these arguments to convince them if they don't wanna replace it:
I hope you can do something with these informations and if they want to charge you - or even to be prepared - I have a few examples how you can convince HTC that this issue is not caused by you and that this is covered by warranty.
LibertyMarine said:
UNLOCKING THE BOOTLOADER DOESN'T VOID THE WARRANTY FOR HARDWARE SUCH AS THE POWERBUTTON!!! I think it's point 7 in the warranty statement where they wrote that the fault has to be CAUSED by this particular ---- whatever is listed below.
Click to expand...
Click to collapse
Someone had an issue with a sunk powerbutton, like me:
LibertyMarine said:
Now, send them an email and tell them that in the warranty is written:
ONLY if it's CAUSED by external action, warranty is void for ONLY the part that got influenced by this cause! And also tell them that it is ridiculous and that they can't be serious saying that a few scratches and a unlocked bootloader caused a sunk power button! Tell them that this is against every human logic! Tell them that you have the right to use this warranty because the powerbutton sunk under normal usage! And this is definitly a production problem and not your fault! Describe them that you use your phone the way it has to be used!
But remember, be friendly and try to comunicate.. otherwise they won't deal.
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Same guy again:
LibertyMarine said:
Try to give them your perspective.. how you experienced the sunk powerbutton. I said that from time to time it sunk deeper and deeper. And because I was afraid of destroying something I even pressed it softer and so on.. But once the point was reached that this ESSENTIAL part of the HTC One was unusable, so I felt forced to send it in on warranty because this is definitly a hardware fault and not a user fault! Try to give them your perspective!
This is almost everything. Be rethoric(Ask questions so that they must answer Yes! Ask questions that already include the answer) For example, Isn't it ridiculus and totally against every logic thinking that you say a unlocked bootloader is the cause of a sunk powerbutton?
As long as they are humans, they have to say, yes... this is the only answer... otherwise they would be ridiculus.
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They wanted to charge him(was a bad decision ):
LibertyMarine said:
holy crap, say them they HAVE to, or are they willing to see a BIG article in a popular newspaper with your problem and their answer... ask the shop assistant if he wants his name to be published etc... PROVOKE! FORCE them to repair it on warranty.. say them that a friend of yours also got the phone fixed for the same issue
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But in the end this happend:
I will receive a refurbished htc one
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I hope this helps you if they want to charge you. And even if they didn't what you've just read is the first step to become a good dealer!
If you don't mind, you can hit the thanksbutton
Awesome Response
Holy sh*t, take my thanks
No, seriously, great and elaborate response, I'm gonna try that.
I bought a new charger cable today (just as a last test) and it won't even start charging on AC current. Guess it's really the phone's fault. Oh well, hate to wait for the replacement, but better than a broken phone, right?
Thanks again and have a nice day
Cheers,
Surreptor

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