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I've been using my AT&T Tilt for nearly a month without any problems, but yesterday for reasons I cannot determine, my phone suddenly stopped being recognized by any version of Windows XP or Windows Vista. I tired Windows XP SP2 in a virtual machine on my Mac, I tried it on my wife's Windows Vista machine, and I tried it on my children's Windows Vista machine and I received the same error each and every time.
No matter what machine I plugged it into, I would immediately get a "USB Device Not Recognized" error and neither ActiveSync on Windows XP nor WMDC on Windows Vista would initiate a sync.
I've hard reset my phone multiple times, I've uninstalled and reinstalled both ActiveSync and WMDC, I've even flashed to a different OS on my phone (using my MicroSD card) and nothing has worked.
I'm beginning to wonder if maybe the USB connection on the phone may have failed. I've been contemplating sending it back to AT&T since I had a malfunctioning pixel in the middle of the screen, but with the recent problems I'm starting to lean more towards returning it and less towards living with the pixel issue.
Anyone have any ideas on what might be causing the USB problem?
Just a quick update, when I arrived at work today, I attempted to sync with my work computer (Windows Vista Business) and I had no trouble at all. I'm going to take home the cable that I have here (which came with the BlackBerry I use for work) and see if that makes any difference with my home computers.
wow
I can confirm this as well. I have the Tilt and I used a blackberry cable from my job and it synced up flawlessly. before i was getting that usb not recognized as well.
I'm having the exact same problem now.. it worked fine for 4 months and now.. it just says usb not recognized. Please post the results if your blackberry cable. thanks
I just tried a brand new usb cable and it still didn't work for me
I have the same problem but i've got a solution for this and it's very simple.
For someother reason ActiveSync will boot on the background of your device even when you close it, it will boot up within 10 min or less.
This is the thing you need to do:
Before you plugin your usb cable to sync......
Run taskmanager and close activesync. When you are sure that this application is not running then plugin your USB cable.
It worked for me!
sstolk said:
I have the same problem but i've got a solution for this and it's very simple.
For someother reason ActiveSync will boot on the background of your device even when you close it, it will boot up within 10 min or less.
This is the thing you need to do:
Before you plugin your usb cable to sync......
Run taskmanager and close activesync. When you are sure that this application is not running then plugin your USB cable.
It worked for me!
Click to expand...
Click to collapse
I've tried that, didn't work
I had this exact same problem happen to me at the end of November - I was using WMDC 6.1 for months then all of a sudden I could not connect (same error message you described). I went back and looked through the MS Windows updates and identified a NVIDEA driver update had caused my problem. Used system restore to roll it back and then everything worked fine.
ellergek said:
I had this exact same problem happen to me at the end of November - I was using WMDC 6.1 for months then all of a sudden I could not connect (same error message you described). I went back and looked through the MS Windows updates and identified a NVIDEA driver update had caused my problem. Used system restore to roll it back and then everything worked fine.
Click to expand...
Click to collapse
How do I look back at the MS Windows updates? and this will automatically tell you whats wrong?
DVS_WiNdz said:
How do I look back at the MS Windows updates? and this will automatically tell you whats wrong?
Click to expand...
Click to collapse
ya..i bought my girlfriend the HTC Touchdual and has the same problem as well. She can't seem to sync with her Win XP and is only her 2nd time trying to sync and it failed already. In between, I don't think there was any internet connection to update anything.
Please help!
(Sorry to borrow this thread to solve the same problem but on another device btw, I own a Kaiser myself but currently didn't face any problem yet..touch wood!!)
Dwimmerlaik, did you have any luck fixing the problem?
Solved my USB Connection issue in Vista
After trying everything I could find on the net to solve my inability for Vista to stay connected with my HTC Kaiser (ATT TILT), I found the problem exists with the MicroSD card. No matter what, Vista would connect then disconnect my phone after a few seconds. After weeks of searching I finally just decided to take out my 2Gb MicroSD card.....and now Vista maintain connections and I am finally able to sync via WMDC.
Spread the Word!!!! Take out the MicroSD.
jbenado said:
After trying everything I could find on the net to solve my inability for Vista to stay connected with my HTC Kaiser (ATT TILT), I found the problem exists with the MicroSD card. No matter what, Vista would connect then disconnect my phone after a few seconds. After weeks of searching I finally just decided to take out my 2Gb MicroSD card.....and now Vista maintain connections and I am finally able to sync via WMDC.
Spread the Word!!!! Take out the MicroSD.
Click to expand...
Click to collapse
too bad I'm not using Vista..
Anyone else have this problem and solved it?
-Try to use the USBs at the back of your PC(not on the front of the case).
-Try to buy another cable(That SHOULD BE an USB2.0 HighSpeed certified shielded cable. That costs something about $6 ).
nsa666 said:
-Try to use the USBs at the back of your PC(not on the front of the case).
-Try to buy another cable(That SHOULD BE an USB2.0 HighSpeed certified shielded cable. That costs something about $6 ).
Click to expand...
Click to collapse
I've tried the back USB ports.. don't work.. and I've tried numerous USB2.0 cables.. it just keeps saying USB device not recognized.
i tried uninstalling the activesync..
then. install it again..
voila, my wizard got connected..
by the way, im using the blackdiamond rom
layzien0n0n said:
i tried uninstalling the activesync..
then. install it again..
voila, my wizard got connected..
by the way, im using the blackdiamond rom
Click to expand...
Click to collapse
Didn't work for me either
I've tried doing that multiple times..
Go to phone, menu, options, time zones tab, uncheck the Auto change time zone & clock.
This is a known bug in the firmware that causes A/S to automatically start & then sometimes it tries to start a second sessions of A/S when you plug in to your PC. Give it a try, have you ever noticed that A/S is running in task manager even though you're not connected or just reset? Just one thought.
GSLEON3 said:
Go to phone, menu, options, time zones tab, uncheck the Auto change time zone & clock.
This is a known bug in the firmware that causes A/S to automatically start & then sometimes it tries to start a second sessions of A/S when you plug in to your PC. Give it a try, have you ever noticed that A/S is running in task manager even though you're not connected or just reset? Just one thought.
Click to expand...
Click to collapse
Just tried it.. didn't work..
After a hard reset on the TyTn my computer is no longer detecting it when I connect the phone to USB cable. The computer makes a sound when I connect it, but Windows Mobile Device Centrer say that TyTn II is not connected, and it does not show up in My Computer eather.
I've tryed to delete the partnership and reconnect the phone, but nothing happens.
Can anyone help me please! Now I cant install any of my programs og transfer files between the computer and the pocket pc/phone.
Try this:
tap Start > Settings > Connections.
tap USB to computer.
Uncheck the Enable advanced network functionality box
Try this:
tap Start > Settings > Connections.
tap USB to computer.
Uncheck the Enable advanced network functionality box
I uninstalled Windows Mobile Device Centrer and then tryed the tip you described here. At first it looked ok, my computer detected the device and installed the drivers and reinstalled Windows Mobile Device Centrer.
But my device is still not showing up in Windows Mobile Device Centrer or My Computer
Check your personal firewall settings and open the ports MS asks you to at the Windows Mobile home/support page...
Go into task manager & see if Activesync is running. I have the same problem with my tilt & if I kill activesync then reattach it takes a moment the first time, but then it works.
Make sure you are running the latest version of WMDC. I absolutely could not get WMDC to work with my HTC Wizard for months. After MS came out with an updated version of WMDC (around June, I think) it started working fine.
If you absolutely can't get it to work, consider using emoze for over the air syncing of cal, contacts, mail, etc. (or an on-line exchange account.) I had to do that for a few months until I got it to work. Emoze has the advantage of being free. Unfortunately, neither will allow file syncronization, tho.
There is no activesync running.
And everything was working just fine before my device went "mental" and I had to hard reset. So before the hard reset I could use WMDC on this computer, transfer files and run active sync. But now I cant.
I also got an online exchange account so I can sync calender and contacts. But I want to be albe to transfer files to my computer and install new software.
My WMDC version is: 6.1.6965
Some more info about the computer may help. For instance, I take it from your usage fo Windows Mobile Device Center that you are running Vista. In any case, since the problem is with the computer and not the Kaiser, I would see if the manufacturer would provide some support.
Yes, im running Vista and I buildt the PC my self.
But Im not sure its realy the PC that is the problem, because I made the changes (Hard Reset) to the device and thats what caused the problem.
Anyway, I was hoping for some way to debug/troubleshoot this problem.
I am having the same problem. I sync to any one of 8 computers at work and one at home. Work runs XP PRO and Home VISTA Ultimate x64 all worked fine untill this week. I have not made any changes since the last sync, the computers know it's hooked up due to activesync opening and trying to connect when I plug in via USB. But it never connects. I want to flash to Dutty's newest ROM but can't connect. I sync all contacts and e-mail wirelessly but need the computer to flash (I do not have a sd card yet) Any idead would be great! I have tried the ideas listed above but no joy. I have not hard reset the device as of yet ( I need some things off of it first)
Steve
BUMP
I really need help with this!!! I'm pulling my hair out!
Did any of you that had this problem find a solution? I have the exact same issue except a hard reset will fix it for a while, and then the problem will reoccur a few months later. No software has been added during the time frame. Very annoying.
i've got just the same problem! plaese help us!
i'm not able to install wmdc. it says it is for vista only. i'm currently on winxp. tried to install it via the disc provided..
lipanz said:
i'm not able to install wmdc. it says it is for vista only. i'm currently on winxp. tried to install it via the disc provided..
Click to expand...
Click to collapse
omg!
try activesync for XP. It came with the phone or you can download it from.
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/device-synch.mspx
Ok so I'm using
[URL="http://forum.xda-developers.com/newreply.php?do=newreply&noquote=1&p=2351206" [JUNE 28] ROMeOS v2.3 [/URL]
Currently
But I was using 2.2 when this problem first occurred. After I got my Phone to sync up with the exchange server at work it stopped being able to sync up through WMDC 6.1.6965
I get a Red X with an ERROR
So I backed up my data and hard reset my device which didn't resolve the issue
After that I installed the new ROMeOS 2.3 on my device and the problem disappeared, I was able to sync through WMDC fine, but as soon as I Synced it to Exchange I lost that functionality again.
Anyone know how I may resolve this or what I may have done wrong? Is it a problem with the ROM?
Solutions for your problem could be found easier if you mention what kind off error message you get. Different errors need different sulutions.
greggsauce said:
Ok so I'm using
[URL="http://forum.xda-developers.com/newreply.php?do=newreply&noquote=1&p=2351206" [JUNE 28] ROMeOS v2.3 [/URL]
Currently
But I was using 2.2 when this problem first occurred. After I got my Phone to sync up with the exchange server at work it stopped being able to sync up through WMDC 6.1.6965
I get a Red X with an ERROR
So I backed up my data and hard reset my device which didn't resolve the issue
After that I installed the new ROMeOS 2.3 on my device and the problem disappeared, I was able to sync through WMDC fine, but as soon as I Synced it to Exchange I lost that functionality again.
Anyone know how I may resolve this or what I may have done wrong? Is it a problem with the ROM?
Click to expand...
Click to collapse
I am using a HTC Diamond and have this EXACT problem! The error is simply a big error sign with the red x sign right? I tried ending the partnership, uninstalling device drivers and such but still cannot get it to even establish a partnership (let alone sync with errors)....THe phone shows a connected sign but it isn't even showing a connection on WMDC.
These issues happened after I used exchange server.
If anyone here has an answer, I would love to hear it too!
Double post...sorry
is there any solution to this problem
I am suffering from the same problem. I have an omnia phone, it was syncing very fine one month ago but i had to format my laptop and reinstall all the software again, afterwhich my pda totally lost its connection with my laptop.
it is connected and on my phone it shows that it is connected, but the WMDC shows a red cross with error and that's it, it doesn't give me any option to do. it is just a big green screen with a red cross on the bottom left corner.
same error here. anyone has a solution?
Just developed this problem after trying to copy over a 32gb file to my phone...
tried all the obvious: hard reset, re install wmdc, deleted partnerships
randomly started working just now, have no idea what I did. I just unplugged it a few times and re plugged it back in.
wtb baseball bat for WMDC and microsoft
EDIT... AGAIN NOT WORKING F***** Microsoft
xefe1 said:
Just developed this problem after trying to copy over a 32gb file to my phone...
tried all the obvious: hard reset, re install wmdc, deleted partnerships
randomly started working just now, have no idea what I did. I just unplugged it a few times and re plugged it back in.
wtb baseball bat for WMDC and microsoft
EDIT... AGAIN NOT WORKING F***** Microsoft
Click to expand...
Click to collapse
Try the same thing that make it worked in the first place
Same problem with Diamond
I am also having the same problem on my diamond after I transfered a large file. I have tried reinstalling WMDC and the bootloader and rom, I am still having this problem... Any help would be great.
Thanks.
Wrong Forum
Hello I've read around on this problem, and I cant find a fix for it. Orange UK HTC Diamond, I don't have the driver CD or anything but it seems it should be stored on the device itself.
I plugged it into my laptop (Vista x32 Home Premium), and first time it comes up with "Uknown device installed. Searching preconfigured drivers." It closes and nothing happens.
I have WMDC 6.1 installed, and have unchecked advanced network functionality.
If I install XP on a VMware virtual machine, will I be able to activesync to that ? (eventually I want to install HardSPL etc.)
Anyway, and hints/tips would be amazing.
vista and diamond
I just got my Diamond this weekend, I was upgrading from an HTC P4000. I was out of town (my home pc is XP) so I decided to sync my contacts over his vista machine (btw can this be done easily pda to pda? bluetooth?) The P4000 had trouble syncing with vista, took a few tries. After outlook at all my stuff from my old phone, I put my Diamond in and... nothing. Didn't see it, but it was charging. I fought Vista for about an hour to get it working, I had to download a windows mobile center patch off of microsoft, and restart the computer+phone.
When I got home to my XP machine, I plugged in and activesync took care of everything.
All the advice I can give you is try uninstalling your phone drivers (in device manager) and try different usb ports, and restart.
heres a link to the MS troubleshooting page I tried:
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/device-center-troubleshooting.mspx
Hmm I'm starting to think it might be the standard USB connection that I'm using, do I need to use the standard HTC cable?
I've just tried phone on XP, and its bringing up the same error with Activesync 4.5
It is well-known that in vista you have to download, and install, Windows Mobile Device Center to sync any WM device, even PPCs.
So what's the deal?
Hey i'm also having this problem, spent ages trying to get it to work and tried
uninstalling and reinstalling everything but just get a message on the phone saying
install ActiveSync 4.5 on PC even though im using Vista.
Any ideas??
saj31 said:
Hey i'm also having this problem, spent ages trying to get it to work and tried
uninstalling and reinstalling everything but just get a message on the phone saying
install ActiveSync 4.5 on PC even though im using Vista.
Any ideas??
Click to expand...
Click to collapse
You can't use ActiveSync on VISTA!!! Can't you read the MANUAL or make a search?! Install Windows Mobile Device Center from MSFT site.
For God's sake, use the included CD, it has ALL you need to start synching.
I have x64 Home Premium, and it worked out of the box.
I'm happy for you but the first thing I did was install WMDC6.1, as stated in my first post, and as I said it isn't syncing with activesync on XP either
Hi guys,
I have my HD7 in hand and i've downloaded the latest version of zune v4.7
i've installed it and it runs perfectly, however when i was about to connect my device to my laptop. it just wont work, zune keeps on popup window saying that
"Connection Error. Can't connect to your phone. Disconnect it, restart it, then try connecting again."
i have tried for many times and even reinstalled zune. still cant get it fixed.
my computer is running Win XP SP2
Ideas? Anyone?
Thanks
cellur said:
Hi guys,
I have my HD7 in hand and i've downloaded the latest version of zune v4.7
i've installed it and it runs perfectly, however when i was about to connect my device to my laptop. it just wont work, zune keeps on popup window saying that
"Connection Error. Can't connect to your phone. Disconnect it, restart it, then try connecting again."
i have tried for many times and even reinstalled zune. still cant get it fixed.
my computer is running Win XP SP2
Ideas? Anyone?
Thanks
Click to expand...
Click to collapse
Hi
Same problem here on my laptop
LG Optimus 7
Windows 7 x64
I have install reinstall couple of times.. No luck...
But on my other computer with Windows 7 x32 is working fine..
Hope we find a solution
I had this issue and found that the problem was because I was running a Zune applet for my G15 keyboard. The applet required a different .exe file to load, so I switched back to my original and everything worked fine.
Hope this might help someone.
Scott Whitmore said:
I had this issue and found that the problem was because I was running a Zune applet for my G15 keyboard. The applet required a different .exe file to load, so I switched back to my original and everything worked fine.
Hope this might help someone.
Click to expand...
Click to collapse
hi,
Can you tell me what exe file?
Thanks
Same problem here with my LG optimus...
tigerpower said:
Same problem here with my LG optimus...
Click to expand...
Click to collapse
I have finaly reformat my computer and now works..
Iosu
Solution found for Zune Error
Hello everyone
the solution I found in Microsoft Support is:
windows Buttons ==> Run
enter certmgr.msc
go to personel => certificate; then look for a certificate contain zune, delete it, the disconnect your phone and turn off zune and restart them both, you should be able to connect .
N.B; I've tried it and it works just fine..
Solution found for Zune Error
here is the MS kb 2468307
Quote for the kb:
"To resolve this issue, create a new certificate:
If it is running, close the Zune software and disconnect your phone.
Open Certificate Manager. To do this, click Start, type certmgr.msc, and press Enter.
Expand Personal, and then expand Certificates.
Click the heading for the Issued By column to sort the column, and then look for one or more certificates that is issued to "zune-tuner://windowsphone/...".
Right-click that certificate and then click Delete. Click Yes.
From the File menu, click Exit.
Start the Zune software and connect your phone to create a new certificate."
I could have sworn XP SP3 was a minimum requirement...
In fact... from their site, http://www.zune.net/en-US/products/software/download/default.htm
Clearly states
*The Zune software won't work on versions of Windows earlier than Windows XP SP3. Download Windows XP SP3.
I have this problem, I have never managed to connect with the Zune, when I go to check the certificates do not see any. Anyone know who may be "I have never been able to connect, I tried it on several pc and none have worked.
Hi all, I have had the same issue. I'm using a standard Intel i5 board with Win 7 64-bit. I have been through a number of forums and tried all suggestion to no avail. I have tried 3 different USB ports on the PC with attendent phone reboots, I have re-installed Zune 4.7 3 times now. I have deleted the personal certificate and no luck, in fact the certificate is not getting re-created. I have tried to do this with anti-virus software disabled and windows firewall turned off - no success. In addition the phone refuses to connect to my wireless network even though an Apple iPhone 3GS will, my netbook PC does as does my media centre (both running Win 7 - netbook 32 bit; media centre 64-bit). Everything I have tried so far still result in the Connection Error message coming up.
Hopefully someone out there has a solution ... it seems Microsoft don't!
Very frustrated and stuck with a next to useless phone
Password Change
Have you changed your account password? I did this and Zune no longer worked for my phone as per your symptoms.
I created a new account and Voila all detected and working again. To prove my theory, i then changed password on the new account...yes Zune no longer recognised phone.
Another account created and back up and running....maybe Zune could tell us why and the fix other than account creation!
Good Luck
I have the same problem. I am using a Macbook Pro and neither Windows 7 or OSX recognizes my phone. It used to sync fine over USB and Wifi. I have pondered resetting my phone. But I have things on there that I don't want to lose (VIDEOS). I feel kind stuck here.
What version of win7 are ybusing home,pro,ulta?
Sent from the land were pigs fly
Hello All,
I have the same issue, Mozart with DFT 7714 Mango rom. Zune is refusing to recognise the device, when I connect it, it's trying to update Zune. I f I click yes, it says the software is up to date, if I click no, it's also not recognizing the phone.
I tried to delete the certificate, did not help. Reinstalled Zune, reinstalled phone, same issues. I'd doubt it's the new rom since Zune did this before with the factory rom.
Any idead please?
thanks,
Mark
Issue has been resolved. All you need to do is to download Zune 4.8 BETA (google it) and everything works just fine.
Now I'm stuck with my Windows Live ID, though the regional settings for the WL ID is set to Hungarian and the computer I'm using the Zune is also set to Hungarian, when I try to login in Zune, it says the regional settings are not matching.
It's such a pitty that Microsoft has to do it this way, the phone is great, the OS is great but the solutions are sometimes soo annoying! I forgot what it feels like while I was on Android.
Try this All is not lost
Hi you can try this. for Connection error.
1) Start up diagnostics
OR
Call ##634# (if you dont got the diagnostic "app" in the apps homepage
2) UNPLUG IF YOU HAVE THE PHONE PLUGGED
3) with the Diagnostics Menu, press *#7284#
4) Press an option that is not Zune Sync(E.g. Micro USB or Modem)
DONT KEEP PRESSING THE OPTIONS. PRESS ONCE ON ONE OPTION ONLY AS IT SOMETIMES GETS F-ed Up.
5) Wait for the reboot when prompted
*AFTER REBOOT, REPEAT STEPS 1-3, At Step 4, press Zune Sync again this time, and Wait for REBOOT when prompted again. Tedious, but rewarding.
6) On the Zune software on your Windows, Press Settings at the top Right
7) Press Software in main-menu ---> General in sub-menu
8) UNCHECK "Start the Zune software when I connect a compatible device
9) Hit "Ok", exit Zune
10) CONNECT PHONE TO WINDOWS
11) Connect Phone, not in locked screen(dont know if it affects)
12) Start Zune Software.
BOOM ***** YOUR DONE!
Better solution than creating new account
jayneh said:
Have you changed your account password? I did this and Zune no longer worked for my phone as per your symptoms.
I created a new account and Voila all detected and working again. To prove my theory, i then changed password on the new account...yes Zune no longer recognised phone.
Another account created and back up and running....maybe Zune could tell us why and the fix other than account creation!
Good Luck
Click to expand...
Click to collapse
http://timothygraves.com/2011/05/29/connection-error-when-syncing-win7-phone-with-zune/
This helped me a lot... Hope it helps others too!
hemyl said:
http://timothygraves.com/2011/05/29/connection-error-when-syncing-win7-phone-with-zune/
This helped me a lot... Hope it helps others too!
Click to expand...
Click to collapse
Thanks a lot man, it finally resolved my problem once and for all!!!!