HD7 build quality annoyances. - HD7 General

power button: Too recessed and flat, to the point where I now have to use my fingernail to power on the device.
volume button: Flimsy to the point where I can literally slide it up and down. I can also hear it jingle when the device vibrates.
Backcover Flimsy, moves around too much and is never tightly secured.
hardware: When I unplug my device from the charger and the screen is getting ready to time out, it flashes green, then times out... (this looks like it's going to create bigger issues down the road)

Power button: 1 in 20 HD7's I have exhibited the behavior you mention. It went away however. I would advise against using your fingernails if at all possible.
Volume Button: Again, 1 in 20 have this, and unfortunately it's the one I carry around. Two other HD7's I personally used did not have this.
I'd try to get it replaced if I were you.

I'm 2 for 2 on the first two annoyances (power and volume button).
I'm getting it replaced again (for the third time) tomorrow morning. I've also noticed these problems with the store models at various T-Mobile stores.
If I have the same problem with my third device, I'm returning it and getting my refund. Omnia 7, here I come.

Hmmm... I don't care much for the power button placement, but I haven't seen any of the other things you mentioned.

jimbonics said:
Power button: 1 in 20 HD7's I have exhibited the behavior you mention. It went away however. I would advise against using your fingernails if at all possible.
Volume Button: Again, 1 in 20 have this, and unfortunately it's the one I carry around. Two other HD7's I personally used did not have this.
I'd try to get it replaced if I were you.
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Click to collapse
regarding issue #1, how did the problem go away? did some mechanism inside shift causing the power button to pop out more? just wondering?
i also have the loose battery cover. very annoying.
also about the screen... havent seen this mentioned before. i have a slight gap at the left and right edges of the screen where it meets the chrome-ish border. its pretty easy for particles to get stuck in there. compared to the hd2, this gap is pretty noticeable.

I thought I was the only one with these issues lol, figured the recessed power button was just a design oversight
@jimbonics: just wondering, but why do you advise against using your fingernail?
Sent from my T-Mobile G2 using XDA App

jimbonics said:
Power button: 1 in 20 HD7
Volume Button: Again, 1 in 20 have this
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Click to collapse
Seriously? I checked a batch of HD7 in malaysia, and exceptionally, all of them had this issue. You're just so lucky you dont have it
daaango said:
why do you advise against using your fingernail?
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Click to collapse
Maybe because of this ?

Thanks Shu and daaango.
I knew I wasn't crazy in thinking this was an issue only I was experiencing.
I've also read several phone reviews, and a lot of the reviewers mentioned about the power button being recessed and stating frustration waking up the device.
I don't know how HTC can fluff up something so important. I mean, what good is a product if you can't power it on; wake it up? One would think they would put emphasis on having a solid foundation on the power button.

Melcali: Yeah, on one phone the power button managed to become flushed, to the point the user had to use their fingernail (even though i found it easy to turn on with the flat of my finger, almost like it was capacitive). However, next day it had 'popped out' a bit and had become less recessed and hasn't been a problem for him since.
daango: In addition to what Shu posted, using your fingernail is likely going to cause you to press the button in harder than it needs to be, which would likely cause the button to be crammed in more and more over time. If it can't be prevented, it can't, I'm just advising against it.

I've got two unopened spares. I'm going to crack them open and see if the volume button jiggles.

Ah, thanks shu and jimbonics for explaining that
Honestly, I don't think it can be helped. Maybe my fingers are too round or something, but using my fingernail seems like the only option right now. I might try adding layers of tape on the button so its easier to press but idk yet... it might take away from the aesthetics
Sent from my T-Mobile G2 using XDA App

All five units I've come across so far -- my defective original (corrupted memory), my current one, a second defective one (also corrupted memory), its replacement, and an in-store demo phone -- have the same issues:
Recessed power button
Very difficult to press camera button (basically useless)
Loose volume rocker (the case opening is about 0.8 mm too long for the rocker, so it moves around)
Imperfect battery cover fit (the plastic cover flexes from the opening process, so usually doesn't fit perfectly)
Weak screen support in bottom-right (press a bit on the search key and you'll see waves on the LCD)
On the two that I've had long enough to use, the clear coat on the kickstand is flaking off, and the Windows Phone logo, which was barely visible to begin with, has almost completely faded away on one of them.
Kind of sad that HTC screwed up so badly given that the HD7 is a barely-modified HD2, which was among the best-built phones on the market.

amb9800 said:
All five units I've come across so far -- my defective original (corrupted memory), my current one, a second defective one (also corrupted memory), its replacement, and an in-store demo phone -- have the same issues:
Recessed power button
Very difficult to press camera button (basically useless)
Loose volume rocker (the case opening is about 0.8 mm too long for the rocker, so it moves around)
Imperfect battery cover fit (the plastic cover flexes from the opening process, so usually doesn't fit perfectly)
Weak screen support in bottom-right (press a bit on the search key and you'll see waves on the LCD)
On the two that I've had long enough to use, the clear coat on the kickstand is flaking off, and the Windows Phone logo, which was barely visible to begin with, has almost completely faded away on one of them.
Kind of sad that HTC screwed up so badly given that the HD7 is a barely-modified HD2, which was among the best-built phones on the market.
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Click to collapse
wow, you have had a lot of problems. I'm still on my original hd7 since second week of november.
1. power button is slightly recessed, but no problems pushing it with my finger (not nail)
2. camera button does have some orange on it, but it functions properly.
3. volume buttons work fine, maybe a little slide to the rocker, but doesn't effect controls
4. no flaking of clearcoat, no wp7 logo coming off, no lcd discoloration no matter how hard I press on the search or back buttons.
5. Back cover fits properly. I haven't had much reason to pull it off after initial placement of sim card, thanks to phone not constantly freezing. There is a slight gap where the back cover meets the smaller cover.
What are you subjecting your phones to???
I agree the hd7 build quality might not be iphone, but it's holding up well for me. It's not like we have a lot of choices on t-mobile, the dvp has way more problems at this point.

amb9800 speaks the truth. I went through 3 different units that had defects to varying degrees. I had similar issues with the EVO as well. HTC are notorious for shoddy craftsmanship.

I have the same problems they started AFTER my 30 days .. So i havent tryed to go and change at my local T-Mobile!! Is there any loop in the contract or something that would let me change it for anither phone and pay difference/get a refund xD

have the same problems as the op

Related

Broken Power Button

Anyone else have a broken power button from regular day to day use?
Mine started acting up like 2 weeks ago. I noticed I had to press the power button more than once to turn the screen off/on. As the days went by the presses increased til it eventually gave out entirely this weekend as I landed in Vegas. I had to get someone to call my phone so I can turn the screen on and download "no lock" to enable trackball wake. I've also been paranoid about not letting the battery die since I won't be able to turn the phone on.
Calling Google/HTC tomorrow.
Btw, this is my second nexus one. First one had dead pixels. I had this second one maybe a month before the power button gave up!
Bummer.. Thought this might be a weak point in the design. Thanks for the heads up on "no lock". Will use that when @ home.
I've read about it happening a couple of times
Oh my god I'm having the same problem. Thought my N1's power button is now getting harder and harder to press to turn the screen on and off.
I was so angry about that, but after sometimes I figured out that the problem is not from the button (the hardware), it's because of the software. I dont know exactly from what apps which caused this, uninstalled some apps (especially apps for root only - which I thought are the main causes), but sometimes the problem occurs.
*Im using MCR r13.
And for your poor N1's button, I think it's broken because when facing with that trouble, you tried to press too hard... Bless your N1!
(Sorry for my bad english!)
Not A Software Problem...
The issue you are having is indeed a hardware problem. Well for the OP it is. I had a Nexus that was in the same situation. You can tell its not a hardware problem because if you remove the battery and put battery back in, the phone wont power up unless you press the power button like 8 to 10 times. That my friend is a hardware situation.
I created a small fix for mine. I should have created a youtube video of it lol. What I did was removed the back cover and batter and inbetween the Power Button and The Phone itself youll see like a small crack or very small gap of space between the phone and button. I stuck some small very small thin piece of paper in that gap. This will raise the buttun away from the phone just a lil bit. Put the battery back in and back cover back on. And noticed my button working 100% again.
So long story short the button itself starts to not make contact with the switch on the mother board or somethin. My bootloader was unlocked so i never got HTC involved. If your on cyan lates rom you can set it to wake via trackball under settings.
In the end, I ended up selling that N1 on craigslist for loot for a HD2 and HD2 was gargage (out dated OS and 65k color max display at LCD) and ended up selling the HD2 and got another nexus.
PS - I did have one of them argyle clear body cases on it that fit the N1 very snug and tightly, and wonder if that had somethin to do with power button goin out since it was rubbing against it repeatily.
same story happend to me, with a regular daily usage. It really bummers me, i unlocked the bootloader too, so i cant send it to HTC.
And I can't sell it in this condition too, sux!
Anyone with the same problem that sent it to HTC?
My wife had her's for about a week before having issues with the power button. Got a replacement and haven't had issues yet.
I had the same problem as the OP. Had to push the button several times to get the phone to respond.
HTC swapped my original N1 with dust under the screen and then sent me one that eventually had the power button crap out.
My GF's Nexus One has had no issues at all and we bought around the same time. My current (third) N1 is now rooted so I'm crossing my fingers that I won't need to deal with HTC again.
I love both the N1 and Android, but from my experience, I'm shocked and disappointed with it's poor build quality.
hypersonicx said:
The issue you are having is indeed a hardware problem. Well for the OP it is. I had a Nexus that was in the same situation. You can tell its not a hardware problem because if you remove the battery and put battery back in, the phone wont power up unless you press the power button like 8 to 10 times. That my friend is a hardware situation.
I created a small fix for mine. I should have created a youtube video of it lol. What I did was removed the back cover and batter and inbetween the Power Button and The Phone itself youll see like a small crack or very small gap of space between the phone and button. I stuck some small very small thin piece of paper in that gap. This will raise the buttun away from the phone just a lil bit. Put the battery back in and back cover back on. And noticed my button working 100% again.
So long story short the button itself starts to not make contact with the switch on the mother board or somethin. My bootloader was unlocked so i never got HTC involved. If your on cyan lates rom you can set it to wake via trackball under settings.
In the end, I ended up selling that N1 on craigslist for loot for a HD2 and HD2 was gargage (out dated OS and 65k color max display at LCD) and ended up selling the HD2 and got another nexus.
PS - I did have one of them argyle clear body cases on it that fit the N1 very snug and tightly, and wonder if that had somethin to do with power button goin out since it was rubbing against it repeatily.
Click to expand...
Click to collapse
Wow... I'm shaking my head at this. You'd think HTC would have thought about this some more...
Crossing my fingers, cuz my power button still "works the first time, most of the time"..
Yea I gave myself a good month of testing this phone before even considering rooting and I'm glad I did.
My first unit was rooted and it was hell to get htc to support my fix over a dead pixel so naturally on my second phone I avoided rooting.
With the build quality on these phones (unfortunately) I would recommend NOT rooting for a good month or so to make sure you don't need warranty support.
I've ended up doing the repair option because I can never justify a $529 hold. Will get a ****ty flip phone loaner from Tmobile for the time being.
sorry to hear your issues but thank you for pointing out that app "no lock". I've been waiting for something like this! Now I can wake my Nexus with the volume button rather than the power button(wear and tear) or the trackball(it gets dirty from touching too much so I never do).
Have any app can replace power button?
I got a ****ty samsung flip phone loaner from tmobile. Ironically, I feel the call quality on these old phones are better than all the smart phones i've owned lol
Will this issue eventually happen to every one? That would be horrible..
Eclair~ said:
Will this issue eventually happen to every one? That would be horrible..
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Click to collapse
I guess that all depends on how much people "baby" their phones. Then again, we all die eventually.. same with technology.
ChillRays said:
I guess that all depends on how much people "baby" their phones. Then again, we all die eventually.. same with technology.
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Click to collapse
Phone was never dropped and was in one of those gel cases. I use my phone heavily but no more than I've used any of my other phones. That power button is definitely not made for heavy use. I'd hope froyo has a trackball awake feature because from what I read on the interweb this problem is definitely not exclusive to a select few people.
That really blows about the power button. I've heard of that alot now and feared it as well. I'd never heard of the "nolock" program so I'm really glad you mentioned it. Downloaded it and fired it up. Talk about a sweet program, I can't believe it flies to far under the radar. I'm not rooted so it's definately a great program as I wanted trackball wake. Plus you can create a widget on the desktop so you can toggle it off. Sorry about your phone but thanks for the program. I hope you get your phone fixed soon.
Wow a 1 day turn around. My phone should be back here tomorrow in the morning. Seems like HTC customer care is improving?
uansari1 said:
Wow... I'm shaking my head at this. You'd think HTC would have thought about this some more...
Crossing my fingers, cuz my power button still "works the first time, most of the time"..
Click to expand...
Click to collapse
Eh TBH I've heard of iphones with the same problem. Manufacturing tolerances in any product inevitably produce a few faulty units...that's what the warranty is for.
Just be glad your N1 will never decide that its automatic backup is now encrypted and password-protected and that you can't use your phone until you figure out what the password you never set is (happened on my brother's iphone 3G)
hypersonicx said:
I created a small fix for mine. I should have created a youtube video of it lol. What I did was removed the back cover and batter and inbetween the Power Button and The Phone itself youll see like a small crack or very small gap of space between the phone and button. I stuck some small very small thin piece of paper in that gap. This will raise the buttun away from the phone just a lil bit. Put the battery back in and back cover back on. And noticed my button working 100% again.
Click to expand...
Click to collapse
Can you please explain how to remove the power button? Can it be removed alone or you have to remove all the screws and body of the phones?

[Q] Flat power/wake button?

So i just got my HD7 yesterday, and the first time i try to turn it on i found out that the power button is extremely hard to press, and the position of it is horrible for a right-handed person, should've been on the left top corner instead.
Problem is the power button is too flat that i have to press few times in order to wake the device up, this is really annoying.
My idea is, is it possible to wake the device up by pressing the middle home capacitive button? So it's like the "Activator" on a jailbroken iPhone to change keys around to fit your needs. It really will help us to save the power button from being jammed. (well at least it looks like its going to get jammed if you keep pressing it)
No.
But you can always take your phone back to the store for a refund.
Most HD7's, if not all, have the power button almost flush. You'll find it doesn't take a hard press at all to turn it on. It's almost as if it's a capacitive button itself.
As for the positioning, most right handed people hold the phone in their left hand, and the power button is perfect for the left index finger.
With the power button i find that although the button you push is very wide, the actual button component underneath is very small and situated to the far side of the button area. (see Attached).
If you press it right there, you'll probably notice hardly any force is needed at all
with some time now with the hd7 Im glad the button is flushed as it is or else it would be going ON while in your pocket all the time.
The old HD7 i got the button was hard to press, and same for the camera button. the new one i have is good though. and that attatchment helped! haha, ive been pressing on the middle, when you press on the left its much easier.
I bought a case from T-Mobile (not sure which brand, but has transparent back side) and it came with it's own little button the interacts with the one on the phone, making it MUCH easier to press. It seems all these phones are plagued by the same problem. You'd think a $500 dollar phone would be put together a little better, eh?
Yes they are and its due to capitalism that we see all these flaws. They cannot wait to pump out a new model to justify the 499 price tag. Anyhow I have the same issue as the OP fortunately I have a case that makes it easier to press.
sometimes it feels like I'm gonna break it trying turn it on but the case I bought from SEIDIO helps guide my finger to the button
HD7 unlocked
Have the same problem here. My buttons all work, but they are pretty squishy. I generally use my fingernail on the power button when it isn't in a case. Otherwise, it's not a huge problem.
HTC actually fixed my camera button (they even honored the warranty, which was nice considering I'm not the original owner). If it's really driving you nuts, you might send it in. Not sure if the power button issue will be solved though...sounds like that's more of a design flaw.
More on topic, I really wish it had the one physical button (Windows button). The Samsung Omnia 7 has this and looks amazing. Would really make it much easier to wake the phone.
Yep, had the same problem with the first two HD7's I had. The first time it was the camera button and software problem. Replacement they sent me then had the flush power button. Took me 3 times sometimes to get the phone on. Cases I own make it much better, but I don't always have or want my case on my phone. Needless to say, the last one they sent me is perfect and you notice a different kind of "clicky" feel when you get one that's made the way it should be. Send it back, get one that works.

[FIXED]: Phone Laying Flat, HOME/BACK are Non-Responsive

So you've played with changing button sensitivity, heard about perhaps removing the screen protector, but still don't get it?
I think I might.
Try this, let me know if you guys can confirm, then perhaps we need to send info to HTC?
Unlock your screen
Place your phone on a level surface so its curved back can rock back and forth.
Enter the app drawer, so pressing HOME will actually do something.
As gently as you can, steady the phone with one hand, and touch HOME (It should work)
Now, re-enter the app drawer and press quickly on your phone's HOME key. This will cause it to quickly rock back and forth a bit and shake.
Press the home key all you want, it shouldn't work... especially the more you bang on it.
Wait 10 seconds.
Steady your phone again, press HOME gently. It should work.
The theory? Something is programmed in the phone that if it detects rapid shaking, like maybe in a pocket or being handed back and forth during watching a video... to turn off the buttons to prevent undesired actions. BUT, the curved back of the phone naturally lets this motion occur so it's triggering when it shouldn't.
If you're particularly twitchy, maybe that can cause it from time to time while even in hand too?
SOLUTION:
Run calibration tool a few times until the symptom goes away. Try alternating between pressing more firmly or more softly to make a difference. Take care to center your fingers on the letters.
If you experience bad button behavior while phone is on a flat surface, re-calibrate:
SETTINGS->Language and Keyboard->HTC Sense Input->Advanced->Run Calibration Tool
I couldn't replicate this problem. The home button works as intended while being rocked. I also haven't found to have any button response issues that some encountered.
Long813 said:
I couldn't replicate this problem. The home button works as intended while being rocked. I also haven't found to have any button response issues that some encountered.
Click to expand...
Click to collapse
LOL
compact_bijou said:
LOL
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Click to collapse
Heh, come on man... the phone has BOOM Sound, it was meant to be rocked, no?! :laugh:
Serious note though... yeah always have thought the buttons worked fine too and thought other people were crazy...
I lay it flat though casually press them, they go away and don't come back.
Also couldn't replicate it. Basically the home/back buttons work when they want to, which apparenlty is about 95% of the time. The other 5% is just purified annoyingness.
Allegedly HTC has fixed the button problem in 1.29.XXX.12 which so far has only rolled out to unbranded phones in Europe and Asia. However if you have the international phone you can install the newest Android Revolution ROM which is based on the .12 software. Everyone who has .12 seems to agree that the button sensitivity issue is gone.
Re-ran calibration tool pressing normally and it seems to have fixed it.
No amount of shaking or rapid pressing causes the phone to miss a button press.
This is with US Version of phone w/ screen protector.
If you experience bad button behavior while phone is on a flat surface, re-calibrate:
SETTINGS->Language and Keyboard->HTC Sense Input->Advanced->Run Calibration Tool

[Q] Loose Volume Rocker

Is it just me or is this part of the design? I find that the volume rocker, quite literally rocks just a tad. Feels to me like it might be intentional but the power button on the other hand seems to be pretty snug in place. If anyone else can post their results, I'd appreciate it.
I also figured that since the frame and buttons are metal along with the volume rocker being one solid button, that it'd need a small amount of room to function without jamming. My OCD is setting in...
JoeyWhite said:
I also figured that since the frame and buttons are metal along with the volume rocker being one solid button, that it'd need a small amount of room to function without jamming. My OCD is setting in...
Click to expand...
Click to collapse
You are correct. The button needs room to move as it's rotating on its axis (when you look at it from the side), so the top corners need some space to move in.
Think of a rectangle that's rotating around its exact center - as it rotates, follow the top corner and see how it starts "sticking out further to the side" than if the rectangle was sitting perfectly horizontal? That's what that extra space is for, and is unavoidable in a rocker button - to get rid of that you would need to split it into two separate buttons that press straight down, just like the power button, which has no extra space around it because it does not rotate, it just goes straight down.
Source: I used to obsess over minute imperfections like this to the point where it caused me severe anxiety and I chose to not have any more anxiety and just enjoy my gadgets. Nothing is ever perfect, unless you have a skilled craftsman hand-make you one.
this is the design, all of my previous galaxy S phones were like this, same thing with the note 4. i'd say just get over it and enjoy the device. the next one you get might be worse. :good:
How's the home button on your note 4
Mine has some play in it if you touchbit slightly with you finger. How are yours?
Yes mine is also slightly loose, no big deal to me. Seems solid despite the wiggle room, I wouldn't worry about it.
Nah, this is not design and the theories of rotating rectangles are just weak. It is just funny how people build theories around something that they have zero idea about...
I checked some working Note 4 in mobile phone shops and they are very solid with no movements and no rattling. Same with my friend's Note 4.
Unfortunately, the volume rocker in my Note 4 is very loose. I am not sure if I will return it or not as I am using the case, so this "minor" issue becomes invisible.
Home and power buttons are stiff and solid - no sounds definitely. They barely move.

Question Replace volume button

Hi, I dropped my phone by accident and unfortunately, it fell on the volume key which is now bend in the middle and stuck pushing vol up.
I can push volume down but the key is stuck with volume up and the phone would do that at random. For example, at some point during a call it would go to maximum volume automatically, which is super annoying.
Does anyone have experience with replacing hardware parts of the Zenfone 8? I watched this tear down video , it looks kind of easy to disassemble. However I am not sure if I can reach the volume key without removing the main board. Also, not sure if will be water proof after reassembling (guess not, but no problem).
Any tips? Thanks everyone!
I tried searching a bit but couldn't find any Zenfone 8 buttons (though maybe buttons from other phones could work). What I found instead is a complete frame that does come with the buttons attached to it, so you could either transfer the whole phone internals to it, or try removing the button to put inside your original casing. (I think the second option would be easier since the battery is glued down pretty solidly)
Anyways, here is the link: https://www.aliexpress.com/item/1005003661617745.html
I think it will not be water proof after you open it, so you should also consider getting a new seal. (Consider that I have never openned my zf8 lol so I am not pro). But from what it looks like, it will most likely be easier and safer for the board to remove it before playing on the side and risking slipping and scratching the pcb
EDIT: I found the specific volume key on asus-accessories.com for 12$!!
Thanks for your help! I already found and ordered the spare part on https://www.fixshop-online.de/ I hope that 24 Euros are not wasted.
Hopefully, the whole open and repair process will not be too difficult.
DerSteppo said:
found and ordered the spare part
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Click to collapse
I would be very interested in the results. Most importantly, if the spare part is a good quality replacement. Also I would be interested in how easy or hard such a replacement is. I looked into many of the teardown videos before buying the device, but those are usually from super-experienced pros with all the fancy tools. I would be interested in a first-hand report, even if it's short.
I will keep you updated. A friend sent some special adhesive tape but it hasn't arrived, so I didn't start disassembling.
The spare part, however, seems to be not available. I received an email that they don't have it. So I wait a little, maybe they can order it, but if it will not arrive end of April, I will just try to fix the bent old one.
@amenthes
I managed to open the phone with a hairdryer. I probably should have applied more heat, but I was hesitant because I did not want to destroy something, so it was a little bit harder to remove the back cover with a plectrum-like tool. Around the rim of the cover is a black adhesive tape, which I completely removed without any traces.
Unfortunately, I received another email that the spare part was not available, so I (not wanting to wait for a month or longer) cancelled the order eventually. Problem was, the volume button is somehow fixed to the case and I could not reach it properly. I managed to push it back a little bit, but could not remove it for replacement. During the process, I damaged the lower volume contact (as I wrote, the part is hard to reach) unfortunately. So now the volume down button does not work at all. However, the volume up button now does not get triggered automatically anymore. So I just push vol+ and lower the volume on the screen or via bluetooth headset. Works for me, as long as it doesn't go max. volume all of a sudden anymore.
A friend gave me some double sided adhesive tape which came with his replacement battery and I cut it with a razor blade to fit the back cover. It does not go all the way around, but I don't want to take the phone into water anyways. Besides, it looks just as it has never been opened. No gap at all, so the opening and closing parts are fairly easy.
All in all, it has been an experience. I will keep the phone despite the broken button, because for me it is still one of the best phones available at the moment.
Thank you for reporting back
@amenthes
Hi, it's been a while but I finally managed to replace the button!
I found a spare part on AliExpress. Not only was it much cheaper than on the other website, it is the whole middle frame instead of the button only. Delivery was expected end of June, however it arrived today (yeah!).
I used a razor blade and a thin needle as lever to remove the new button from the frame, since there seems to be no way from the inside without making things too complicated.
To remove the old button from the phone, which was bent and messed up (I tried to rip it off with a needle-nose pliers, but it did not work and it left some ugly marks), I used a sharp knife instead. I got inspired by this teardown video of another phone which unfortunately I don't remember. In the video, the guy used the knife like he would peel an orange. Like you would try to cut the button from the top edge. If enough pressure is applied you can pull the button out.
Eventually, I inserted the new button and pushed it a few times from different angles and now it feels almost as new. There is a nice click and pressure point. So I consider this a win.
At the end of the day, I did not even have to open the back of the phone with this method, but I learned a few things, which is nice, and, you know, you never know. Also, it gave me some confidence in my technical skills.
DerSteppo said:
@amenthes
I managed to open the phone with a hairdryer. I probably should have applied more heat, but I was hesitant because I did not want to destroy something, so it was a little bit harder to remove the back cover with a plectrum-like tool. Around the rim of the cover is a black adhesive tape, which I completely removed without any traces.
Unfortunately, I received another email that the spare part was not available, so I (not wanting to wait for a month or longer) cancelled the order eventually. Problem was, the volume button is somehow fixed to the case and I could not reach it properly. I managed to push it back a little bit, but could not remove it for replacement. During the process, I damaged the lower volume contact (as I wrote, the part is hard to reach) unfortunately. So now the volume down button does not work at all. However, the volume up button now does not get triggered automatically anymore. So I just push vol+ and lower the volume on the screen or via bluetooth headset. Works for me, as long as it doesn't go max. volume all of a sudden anymore.
A friend gave me some double sided adhesive tape which came with his replacement battery and I cut it with a razor blade to fit the back cover. It does not go all the way around, but I don't want to take the phone into water anyways. Besides, it looks just as it has never been opened. No gap at all, so the opening and closing parts are fairly easy.
All in all, it has been an experience. I will keep the phone despite the broken button, because for me it is still one of the best phones available at the moment.
Click to expand...
Click to collapse
Thanks for sharing your experience. Do you think the waterproofing was tempered by the repair ?
DerSteppo said:
@amenthes
Hi, it's been a while but I finally managed to replace the button!
I found a spare part on AliExpress. Not only was it much cheaper than on the other website, it is the whole middle frame instead of the button only. Delivery was expected end of June, however it arrived today (yeah!).
I used a razor blade and a thin needle as lever to remove the new button from the frame, since there seems to be no way from the inside without making things too complicated.
To remove the old button from the phone, which was bent and messed up (I tried to rip it off with a needle-nose pliers, but it did not work and it left some ugly marks), I used a sharp knife instead. I got inspired by this teardown video of another phone which unfortunately I don't remember. In the video, the guy used the knife like he would peel an orange. Like you would try to cut the button from the top edge. If enough pressure is applied you can pull the button out.
Eventually, I inserted the new button and pushed it a few times from different angles and now it feels almost as new. There is a nice click and pressure point. So I consider this a win.
At the end of the day, I did not even have to open the back of the phone with this method, but I learned a few things, which is nice, and, you know, you never know. Also, it gave me some confidence in my technical skills.
Click to expand...
Click to collapse
Thanks for sharing your experience. Do you think the waterproofing was tempered by the repair?
maxime78 said:
Thanks for sharing your experience. Do you think the waterproofing was tempered by the repair?
Click to expand...
Click to collapse
Probably yes, because I used adhesive tape and cut it myself along the back rim and it is not in one piece going all around. However, the cover sits very tight and you wouldn't even recognize that the phone was ever opened. I don't really mind because I use a silicon phone case anyway and I don't intend to take the phone underwater.
You can buy the original battery cover adhesive spare part here: https://www.asusparts.eu/en/asus-13040-01431000 but I did not want to spend more money and my solution works for me.
DerSteppo said:
@amenthes
Hi, it's been a while but I finally managed to replace the button!
I found a spare part on AliExpress. Not only was it much cheaper than on the other website, it is the whole middle frame instead of the button only. Delivery was expected end of June, however it arrived today (yeah!).
I used a razor blade and a thin needle as lever to remove the new button from the frame, since there seems to be no way from the inside without making things too complicated.
To remove the old button from the phone, which was bent and messed up (I tried to rip it off with a needle-nose pliers, but it did not work and it left some ugly marks), I used a sharp knife instead. I got inspired by this teardown video of another phone which unfortunately I don't remember. In the video, the guy used the knife like he would peel an orange. Like you would try to cut the button from the top edge. If enough pressure is applied you can pull the button out.
Eventually, I inserted the new button and pushed it a few times from different angles and now it feels almost as new. There is a nice click and pressure point. So I consider this a win.
At the end of the day, I did not even have to open the back of the phone with this method, but I learned a few things, which is nice, and, you know, you never know. Also, it gave me some confidence in my technical skills.
Click to expand...
Click to collapse
pulling out a device's button with a knife is like cutting ice cream with axe. You will always end up spoiling it.
Evan Roberts said:
pulling out a device's button with a knife is like cutting ice cream with axe. You will always end up spoiling it.
Click to expand...
Click to collapse
That's what I thought, but it worked surprisingly well actually!
@DerSteppo
Good day, sir. You have literally saved me from feeling extremely sad and even considering taking my phone to repair shop (which I never did in my life).
My story: I was snowboarding some days ago and at one point I fell on the slope on high(ish) speed. It was okay until I took a lift and took a look at my phone. It was almost exactly the same case as yours - the volume key was bent in the middle except it was vol. down which was stuck. Luckily the phone was still usable, I could adjust the volume via sound control panel in the settings which of course felt tedious but still not the end of the world until I get home and figure something out. Unfortunately while messing with the buttons now it was turn for vol. up to be pushed and there was no way to turn the phone on because it triggered the boot mode which wont let you out I came across that very video you mentioned and was baffled at why they made it so that you literally cant get the button from the frame without surely f**king something up in the process I started feeling anxious and thankfully google showed me this thread. All in all, I took your advice with a knife and managed to pry the buttons off a little and thankfully both buttons got released from their respective contact panels. So again, thank you so much man, don't think I could figure this out by myself
One question though. Not sure yet whether to get a new button instead of now scratched and still bent one, but was there any difficulty to insert the new button into the frame? There are two little 90 deg. angled metal things on each side and I am not sure if they can affect the insertion process.
Asus Zenfone 8 ZS590KS - Volume Button (Obsidian Black) - 13020-06381400 Genuine Service Pack | FixShop
Replacement volume button for Asus Zenfone 8 ZS590KS. Use the button if the original button has stopped working or is damaged and needs to be replaceā€¦
www.fixshop.eu
fluXion69 said:
@DerSteppo
Good day, sir. You have literally saved me from feeling extremely sad and even considering taking my phone to repair shop (which I never did in my life).
My story: I was snowboarding some days ago and at one point I fell on the slope on high(ish) speed. It was okay until I took a lift and took a look at my phone. It was almost exactly the same case as yours - the volume key was bent in the middle except it was vol. down which was stuck. Luckily the phone was still usable, I could adjust the volume via sound control panel in the settings which of course felt tedious but still not the end of the world until I get home and figure something out. Unfortunately while messing with the buttons now it was turn for vol. up to be pushed and there was no way to turn the phone on because it triggered the boot mode which wont let you out I came across that very video you mentioned and was baffled at why they made it so that you literally cant get the button from the frame without surely f**king something up in the process I started feeling anxious and thankfully google showed me this thread. All in all, I took your advice with a knife and managed to pry the buttons off a little and thankfully both buttons got released from their respective contact panels. So again, thank you so much man, don't think I could figure this out by myself
One question though. Not sure yet whether to get a new button instead of now scratched and still bent one, but was there any difficulty to insert the new button into the frame? There are two little 90 deg. angled metal things on each side and I am not sure if they can affect the insertion process.
Asus Zenfone 8 ZS590KS - Volume Button (Obsidian Black) - 13020-06381400 Genuine Service Pack | FixShop
Replacement volume button for Asus Zenfone 8 ZS590KS. Use the button if the original button has stopped working or is damaged and needs to be replaceā€¦
www.fixshop.eu
Click to expand...
Click to collapse
Hi, I am so happy to read I could help with my experience! Nice to see that you where able to fix it for now.
I did not have problems with inserting the new button, no. With the phone switched of, I just pushed it in and pressed a bit harder on both ends a few times. I think it "clicked" in at some point.
It is still working as new! One advice though: you might want to consider buying the original adhesive tape that is shaped to fit properly. I used just a few stripes and cut it to fit almost all the way around, but a few months ago I saw that the back cover was slightly lifted and there is a gap. The phone survived a few drops from various heights in the meantime, so I am not surprised. I am too lazy to re-apply new tape, though. It's in the rubber case anyways.
All the best!

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