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Hi guys, I just received a brand new Galaxy Note this morning from a 3rd party seller on Amazon. I have a quick question though. I'm kinda picky about getting factory sealed devices, and this was supposedly a new Note. But when I opened the UPS package and took out the box, there were seals on the top and bottom. Everything looked OK, but upon further inspection the top seal had actually been broken (and the box opened, I assume), and then a second seal was placed over the broken first one to give the appearance of a factory sealed device.
I called the seller, and he claimed that the distributor whom he got the Note from opened the box for whatever reason (I'm still unclear as to why) and then resealed it with a second sticker placed over the first. Personally, I've never heard of this being done to a factory sealed device, but then again, what do I know?
The Note does appear new, but the guy's story just seemed kinda weird to me. Does his explanation hold water with you guys?
Thanks in advance, and take care.
I would be suspicious...but that's my nature. Be sure the IMEI under the battery matches that on the box. If there's a talk time indicator that can't be reset, be sure the phone hasn't been used. It could be a previous customer return, etc. Who is the 3rd party seller? You may want to mention it to Amazon. "Legit" reason or not for opening it, new in box means new in box, not opened between Samsung and your house.
Call up the distributor and ask him........
Or get it replaced if you can........A sealed device should come sealed and there is no reason whatsoever for the distributor/seller to open the device.
Btw, I can relate to being picky about sealed devices......When I had went to the mobile shop to go get a Droid Razr , the guy told me the shop only had the display model available for sale - rest were all sold out.I got the Note-which came sealed , thankfully !
Beethoven9th said:
Hi guys, I just received a brand new Galaxy Note this morning from a 3rd party seller on Amazon. I have a quick question though. I'm kinda picky about getting factory sealed devices, and this was supposedly a new Note. But when I opened the UPS package and took out the box, there were seals on the top and bottom. Everything looked OK, but upon further inspection the top seal had actually been broken (and the box opened, I assume), and then a second seal was placed over the broken first one to give the appearance of a factory sealed device.
I called the seller, and he claimed that the distributor whom he got the Note from opened the box for whatever reason (I'm still unclear as to why) and then resealed it with a second sticker placed over the first. Personally, I've never heard of this being done to a factory sealed device, but then again, what do I know?
The Note does appear new, but the guy's story just seemed kinda weird to me. Does his explanation hold water with you guys?
Thanks in advance, and take care.
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Click to collapse
nothing picky man. u spent money to buy a product and u deserve a right as a customer to be the first one to have ur hands on it, not someone who would replace the seal. check the talk time as the advice given above, and if you don't feel good abt it, get it replaced.
+1 on getting it replaced. You bought a new unopened device. The seal means just that. Return at expense of the company for not complying. its assumed you'd get a new device for the price.
Sent from my GT-I9100 using xda premium
What kind of charger did it come with? Is it U.S.? (Your profile doesn't show your location...) If so, they may have opened it to put the charger in, as no Notes come with U.S. chargers since it hasn't been released here.
OP I ordered from amazon from oem shop and my phone box had the samsung seal already opened, however there was another orange seal on top of it. So it looks like they were opened at some point and then the reseller put another seal sticker on top of the original one.
I have no issues with my note so I'm not worried about it.
Same with mine. Done to check out product to ensure all pieces are there and work etc. No big deal imo but to each his own
Sent from my GT-N7000 using xda premium
inurb said:
OP I ordered from amazon from oem shop and my phone box had the samsung seal already opened, however there was another orange seal on top of it. So it looks like they were opened at some point and then the reseller put another seal sticker on top of the original one.
I have no issues with my note so I'm not worried about it.
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Click to collapse
same here the orange seal still shows a samung seal and when the orange top layer on the seal is disturbed or removed a watermark showing VOID appears i believe they do this as to place the converter for the euro charger to american in the box but mines workin fine cept for heating up a bit
Got mine from "Global Mobiles" (Prime shipping overnight) and my seals were both in-tact.
A lot of distributors does this.
Either to add stuff to the package, to upgrade software or add configuration / special firmware.
If you check your warranty and that shows the correct start date, I'd just ignore the sticker.
-KJ
Sent from my GT-N7000 using Tapatalk
I'd send it back. New should be sealed.
Mine was sealed but had a USA adapter for the German plug in the amazon box (not in the sealed Note box).
Thanks to everyone!
Thanks to everyone who responded. I ended up sending my Note back at the seller's expense, and now I'm waiting for my refund once it's delivered. I had felt uncomfortable with the transaction because the seller kept giving me unusual answers to simple questions.
Anyway, it all worked out for the best (assuming my refund goes through) because I ended up getting a Note on eBay for $629!
Thanks again, guys, and Happy Holidays.
Upon reading this thread I rechecked my box, bought from OEM Shop, it indeed has a second seal, I guess to put in the wall plug converter. I'm not worried, since myphone works fine. It's probably smarter if they included the converter from the outside.
I even feel less secured buying from eBay since most of them are opened box unless explicitly stated as sealed.
Weird my box only had one seal period. the other side of the box didn't have a broken seal or a seal at all. Mine came from l2d2 and had the usa adapter in the box.
Sent from my GT-N7000 using xda premium
I think that the first place to check if the device is really new or not is the battery connectors.
The battery side of those is often mate color and gets a bit shinier after insertion and rubbing with the main unit pins.
I guess this would be a good tell-tale of weither it s been turned on before or not.
I buy all my phones on the grey market here in China/Hong Kong, and this is the first place I check.
Also not sure about the note (will get one soon ), but the bottom of the SGS2, for example is shinny plastic that gets little scratches VERY easily, also could be a place to check
Hope this will help a little!
I bought my GNote from an Australian online seller after seeing a post on XDA about it being the worlds best price at $630 with post. Shopping Square. From Sydney it should take 2 days post (Aus Post is worlds fastest 80% of the time).
The site said it might take anything up to 10 days. It took 12 and came from Hong Kong with a German manual, european power supply and Australian converter plug.
The screen when loading the Market shows light and dark patches of gray. The box had both seals broken. I suspect its a used warranty return. If i had known then i would have kept my money to buy a definately new one for more or definately second hand for less. Aside from the suspicious uneven gray i cant see screen problems at any other times.
The site doesnt explicitely say the product is new. But phone shops selling new phones dont say that either. I will just have to love it how it is. Fast and getting faster when i fix software problems ;-)
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eksasol said:
Upon reading this thread I rechecked my box, bought from OEM Shop, it indeed has a second seal, I guess to put in the wall plug converter. I'm not worried, since myphone works fine. It's probably smarter if they included the converter from the outside.
I even feel less secured buying from eBay since most of them are opened box unless explicitly stated as sealed.
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Click to collapse
OEM Shop seems like a good seller. I saw their listing and specifically asked them if the Note was factory sealed. They answered with an honest 'No' and stated that the seals are broken although the phones are still brand new, never been used. I appreciated the honest reply.
But the seller I ended up going through told me that their Note was indeed factory sealed, yet when I received it, the box had been opened (re: my original post). Chances are, the phone was probably OK, but I just don't like being told something that's less-than-true, especially when I'm throwing down this much money.
Anyway, I have since received my Note from the eBay seller, and I was happy to find that this Note was in fact factory sealed.
I have a HTC one in black brought from a reputable second hand company. I have now got crackling speaker (top) phone debobding near SIM tray and purple tint camera. Has anyone sent there's from UK does it goto a company in Leeds can't remember the name but most contract phones do. They are horrendous cowboys I'd rather have my nephew take it a apart (he's 3). Or HTC
Mate I had a lot of problems with them and they are cowboys. Had problems after 2 weeks faulty usb and board. Then got it back scratched to #### which it then took about 2 months to get a new front of phone. Which they then sent my phone back not doing. So kicked off and got a new phone in the end.
Sent from my HTC One using XDA Premium 4 mobile app
Yeah I've had phhones repaired before under warranty always came back worse. Just have to bite the bullet Im buying another cos I know hopefully sell mine if it's sellable still.
elegant elements 17.0
Sent 2 phones (Desire and Sensation) to HTC UK repairs, got both back within a week fixed under warranty
Sent a Hero and Desire, back within a week I think, both times good service. Sending the One later this week
That's good to know sending mine off Wednesday
insert elemental.
Hi
My Galaxy S home button got a bit wet and it won't work. I will try to separate the screen from the frame soon. However I would like to know where to order Galaxy S replacements.
I would like to order the frame and the screen separately and stick them in a way that they are easy to tear apart in case my home button breaks again. How could I achieve this?
I also saw lots of ebay sellers and amazon seller selling replacement screens, claiming they are original, compatible, with logo, and all that stuff.
So I wonder, are there different Galaxy S screens? How can you know which ones are original or not? Which ones are good or bad? etc
For example on AliExpress there are different ones like this
http://www.aliexpress.com/item/Free...reen-assembly-Black-color-100/1185287851.html (Claims to be original)
http://www.aliexpress.com/item/For-...-Assembly-Black-Free-shipping/1659713345.html (no idea if it's original or not)
Thanks!
Hi
Any idea?
Thank you.
Nobody knows?
Well.. wwhere do you get your replacements for this phone?
Thanks
albertocastillo2001 said:
Nobody knows?
Well.. wwhere do you get your replacements for this phone?
Thanks
Click to expand...
Click to collapse
I always use eBay to get my Galaxy S parts. I usually buy half broken phones and salvage parts from them. Or buy new parts from seller's in my own country with good ratings. I try and stay away from Chinese parts, they are cheaper but usually poorer quality in my opinion.
Sent from my GT-I9000 using Xparent Skyblue Tapatalk 2
Thanks
The main problem about the screen is that the AMOLED screen burns fast and loses color. So I would preffer a new original one, or a copy which is nearly as the original
albertocastillo2001 said:
Thanks
The main problem about the screen is that the AMOLED screen burns fast and loses color. So I would preffer a new original one, or a copy which is nearly as the original
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Click to collapse
Sent from my GT-N7100 using XDA Free mobile app
Hi....i've take a replacement lcd panel for one s3 i9300 1 week ago from aliexpress....i'm still waiting for it....i'll give you all informations and feedback soon!
Thank you TheFastGT
The replacement screen worked perfectly, but after all I didn't get to need it since I didn't break the original screen while trying to fix the button.
Button is fixed and cell phone is working perfectly.
Thanks everyone
Hi,
I having some issues with the finger print sensor so they said they would exchange it out. I'm worried if I might get a referb unit. Anyway to tell if the new device is a referb or not?
nofroyo said:
Hi,
I having some issues with the finger print sensor so they said they would exchange it out. I'm worried if I might get a referb unit. Anyway to tell if the new device is a referb or not?
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Click to collapse
Hmm. ..great point. I'm paranoid about this stuff too...sneaky "" can pull it on you sometimes...
I would say to pay close attention to the metal silver part of the metal frame for any scratches. Also check the battery bay for scratches...
re: check if refurb
nofroyo said:
Hi,
I having some issues with the finger print sensor so they said they would exchange it out. I'm worried if I might get a referb unit. Anyway to tell if the new device is a referb or not?
Click to expand...
Click to collapse
It's easy to tell if the phone is a refurb, all you need to do is download a
free app called "Phone Info" from the play store.
It will tell you if you have a refurb by clicking menu>refurbishment check.
This app will display just about all the information about your phone.
Here is the play store download link:
https://play.google.com/store/apps/details?id=org.vndnguyen.phoneinfo
Check it out!
Good luck!
Did you ask them if you'll be getting a new phone or a refurbished phone?
They don't have refurbished units yet. Small window to exchange for a new one at the moment.
They typically send you everything on new phones (battery, earbuds, back cover) where on refurbs they just send the main phone portion with no accessories. At least this was my experience with the s4.
nofroyo said:
Hi,
I having some issues with the finger print sensor so they said they would exchange it out. I'm worried if I might get a referb unit. Anyway to tell if the new device is a referb or not?
Click to expand...
Click to collapse
they don't have any refurbs yet, they get some in after about 2 weeks, Samsung sends them replacement phones, they told me that when I dialed 611, but 3 weeks ago they didn't have any yet, so I went into a corporate store, and with my receipt, and it was within 14 days, I had it for only 4 days, they gave me a new unit, I gave them the box and never used any of the parts, so everything was still new, I have plenty of chargers and usb cables, so I don't touch the new stuff.
they did that with my note 3.. all the units I received, none were refurbished units, they were replacement units, and yes u can check with the phone info app..
We shall see. Mine will be here Monday.
Sent from my SM-N910T using Tapatalk
Just got my 2014 Note Pro 10.1 replaced, and was sure it was a refurb, but this confirmed it wasn't....even showed how many times the headphone and charger ports had been plugged into! Thanks!
pytyper483 said:
They typically send you everything on new phones (battery, earbuds, back cover) where on refurbs they just send the main phone portion with no accessories. At least this was my experience with the s4.
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Click to collapse
Not always true. I received a brand new replacement unit and it was sent as phone-only.
Like someone else said, it's too early for them to have refurbs yet. Anyone who needs a replacement should hurry and get it now
Not sure how its proof that quantity of charges and headphones inputs means anything. Since I'm sure Samsung can flash the device to show zero when they refurbish them.
Sent from my SM-N910T using XDA Free mobile app
Is there anything that i should test with my note 4. So i can see which one not working if so that i can return it or exchange it
Hello,
i bought a new LG G4 battery.
Bought from Amazon, but im not sure, if its orginal.
Left one is the original, right one the new one.
1. back
2. front
3. top
The differences i see is:
back:
the date is older
on original is (D) ( i think means country -> Germany) on new on <L>
dont know why they use square bracket instead of a normal one
date is different font
original icons are bigger
front:
on new one thetexts and logo are more at the bottom
top:
circle is white on original, on new is black
you can see on original small circles on connection points
Could some of you check if they have a similar battery? so i could get sure, that is not fake, just an older version
i actually received an (L) with my g4 but when i bought the new battery it was a (D). you should be fine its real
I actually think it is a fake. Or the designer should be fired because of using free fonts instead of proper professional ones.
The hinting and kerning is very poor. I simply do not believe an original battery would have printing this bad.
Pfeffernuss said:
I actually think it is a fake. Or the designer should be fired because of using free fonts instead of proper professional ones.
The hinting and kerning is very poor. I simply do not believe an original battery would have printing this bad.
Click to expand...
Click to collapse
Now you confused me again
I didnt look exactly at the font, only to things, which can be easily seen.
Here's the photo I took both of mines do have the white spot though
i think it's a fake
The one from Amazon does not have the water detection sticker. All my original batteries from the G4 have this.
Dimensional Difference, Qi Incompatibility
yener90 said:
Hello,
i bought a new LG G4 battery.
Bought from Amazon, but im not sure, if its orginal.
Left one is the original, right one the new one.
1. back
2. front
3. top
The differences i see is:
back:
the date is older
on original is (D) ( i think means country -> Germany) on new on <L>
dont know why they use square bracket instead of a normal one
date is different font
original icons are bigger
front:
on new one thetexts and logo are more at the bottom
top:
circle is white on original, on new is black
you can see on original small circles on connection points
Could some of you check if they have a similar battery? so i could get sure, that is not fake, just an older version
Click to expand...
Click to collapse
I had two original batteries, one that came with the phone and one sent by LG with a charger as a comp for buying the phone several months ago.
Both batteries are fully interchangeable, and both accept charging by my PowerBot Qi charger which I keep on the desk.
However, a third battery arrived yesterday after purchasing on Amazon. I charged it up on the LG charger, and then installed it in the phone.
There were problems.
The new battery, which is the L model, was a very tight fit in the phone from top to bottom, but it did go in. When I tried to put the back cover on the phone, it was a very, very tight fit, and I had to do some extra work to get the back cover attached.
When the L battery was in the phone, everything seemed to function OK, and it appears to be electrically compatible with the hardware, but when I put the phone on the Qi charger I could not make a connection. I am guessing there is some sort of compression/interference with the induction coil.
When I pulled the battery out of the phone, I used a micrometer to measure the thickness front-to-back, and the L battery is 2-3 thousandths of an inch thicker than the D batteries.
It may be a counterfeit, or it may be something licensed to a different manufacturer, I don't know.
But it is a trifle different from the D battery.
Incidentally, the L battery is dated 9-27-15, so it appears to be fresh production.
Let me know if anybody runs into similar inconsistencies.
Enzo Ferraro
I will send it back. I was told that it was original.
Im afraid of exploding batteries. Dont want to destroy my phone.
Thanks for all your help
jobella said:
The one from Amazon does not have the water detection sticker. All my original batteries from the G4 have this.
Click to expand...
Click to collapse
The ones sent from LG for the July promo which has the battery, battery case, leather back does has a plain white sticker instead of the moisture detection sticker as I have three separate packages. The one sold by Verizon Wireless unlike the one received from LG and what came from the phone mentions the cells made in Japan instead of China. All of them are D's except the Verizon Wireless was in a official LG box and dated early June 2015 while the 3 from LG from the promotion were June 2015 received in September 2015 and September 2015 for the ones received in December 2015 and January 2016.
Had same problem with lg g3. The free battery looked different than the stock one that came with the phone
yener90 said:
I will send it back. I was told that it was original.
Im afraid of exploding batteries. Dont want to destroy my phone.
You're right to be afraid of exploding batteries. Here's what mine looked like after it went off in my pocket
Bought as a genuine OEM after not being able to find a battery on LG's website or through my carrier. LG claims this is not a genuine battery. Anyone know how I could confirm?
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