USB Driver issues - Captivate Q&A, Help & Troubleshooting

I've been having USB driver issues for a while now with my captivate (On serendipity 4.2 right now, finally decided to try to get to the root of this issue and update); I've used the SAMSUNG_USB_Driver_for_Mobile_Phones_x86.exe (and I am on 32 bit Windows XP SP3), and have always received a "USB Device has malfunctioned" message whenever I have tried to plug my Captivate in.
My computer has 2 USB Ports; one of them has a USB 1.0 hub plugged in (which has a keyboard & Plantronics Microphone plugged in as well) and the other has a Logitech mouse. I've tried both of the main USB ports, as well as the hub. The hub's been plugged in when installing and uninstalling (I'm trying to give as many details as possible in the hopes that one of these might trigger a red flag).
Anybody know what the problem might be? Maybe I've been uninstalling the drivers incorrectly? (I've done it through device manager & restarting the computer before reinstalling)
EDIT: No Kies on this computer, has never been installed; I have been mounting the device via the notifications menu but it still gives me a malfunction error.

Hmmm.. You've done everything that I would try as well...
At this stage I can't really say it's anything specific... Have you tried it on any other computers by any chance? Or got it working before?

venomio said:
Hmmm.. You've done everything that I would try as well...
At this stage I can't really say it's anything specific... Have you tried it on any other computers by any chance? Or got it working before?
Click to expand...
Click to collapse
Should mention that I got it working by turning on USB Debugging mode on after installing the drivers, then plugging the device in, and after that it began to function as normally.

So is it working now or not? Sorry, the latest post is a bit confusing...

I think that's a known issue. I usually can not get my computer to recognize my captivate without enabling debugging
Sent from my SGH-I897 using XDA App

venomio said:
So is it working now or not? Sorry, the latest post is a bit confusing...
Click to expand...
Click to collapse
Yes, it is working 100% as it should be.

Related

USB issues after fresh 2.0b and .03 radio plz help

I recently switched from fresh 1.1 to fresh 2.0b and also the new radio flipz came out with. I love it and I cant wait for all the bugs to be out. I do have a kinda serious problem tho and need the advice of a droid/linux guru. Why is my usb connection not working anymore. I tried it on 3 cpus and no recognization. Also I used the dev tools and it says everythings fine. Some other things I have done is wiped->flashed etc. no luck and also installed the drivers. nothin. On a side note it does charge! thanks alot any advice would help!!!
When you say your USB doesn't work, what exactly do you mean? Do you mean that your device is no longer recognized?
If that is the case, try this (also, make sure usb debugging is enabled):
I have win 7 64 and here is what worked for me:
1. Uninstall HTC Driver (this will likely give you an error, you can ignore it)
2. Uninstall HTC Sync
3. Download and install PdaNet
4. Follow the directions when installing PdaNet
Yea basically the phone is connected cia usb cable. by using the app" dev tools" i can tell the phone and computer are communicating with each other but no notification by windows or phone and they will not Activsync, htc sync, or mount. Also if you boot to recovery it will add files. really odd but it seems to be a problem with alot of ppl. Preciate it im trying what u said right now I will post with results.
pjung1 said:
Yea basically the phone is connected cia usb cable. by using the app" dev tools" i can tell the phone and computer are communicating with each other but no notification by windows or phone and they will not Activsync, htc sync, or mount. Also if you boot to recovery it will add files. really odd but it seems to be a problem with alot of ppl. Preciate it im trying what u said right now I will post with results.
Click to expand...
Click to collapse
turn on USB debugging
USB debugging is most definitley on. I double triple check it every time. The uninstallation of htc sync and driver and the install of the pdanet did not work everything was fine until 2.1 and the radio. But I did wipe and reflash a second time
bump still strugglin comin guys someone has to have the answer
well the radio should have NOTHING to do with connecting via usb... try nand-ing back to a 1.5 and see if you can connect through adb again.. my $0.02
I have the same problem and I am using damage 1.0...The problem is that it no longer gives me any options when i plug in to my computer. I have been working on this for a few days, it really sucks cuz i don't have any other roms on my memcard so I am kinda screwed if I can't figure this out...maybe i will just wipe and start over. I am 100% sure this is not related to the radio whatsoever. Does anyone know how to change the default for when u plug into a computer...i have tried just going to settings/connect to pc. Ask me is checked, and disk drive is default. I am wondering if there is a default to clear in apps management.
bee976 said:
I have the same problem and I am using damage 1.0...The problem is that it no longer gives me any options when i plug in to my computer. I have been working on this for a few days, it really sucks cuz i don't have any other roms on my memcard so I am kinda screwed if I can't figure this out...maybe i will just wipe and start over. I am 100% sure this is not related to the radio whatsoever. Does anyone know how to change the default for when u plug into a computer...i have tried just going to settings/connect to pc. Ask me is checked, and disk drive is default. I am wondering if there is a default to clear in apps management.
Click to expand...
Click to collapse
Got it.
Go to Settings > Connect to PC
Choose away
pjung1 said:
I recently switched from fresh 1.1 to fresh 2.0b and also the new radio flipz came out with. I love it and I cant wait for all the bugs to be out. I do have a kinda serious problem tho and need the advice of a droid/linux guru. Why is my usb connection not working anymore. I tried it on 3 cpus and no recognization. Also I used the dev tools and it says everythings fine. Some other things I have done is wiped->flashed etc. no luck and also installed the drivers. nothin. On a side note it does charge! thanks alot any advice would help!!!
Click to expand...
Click to collapse
well if you are using disk drive you need to use usb ports build into the mobo. idk why but any usb that is not built in will give you problems. even on my laptop the usb ports that are plugged into the mobo dont work but the ones built in do. try that.
Avalaunchmods said:
well if you are using disk drive you need to use usb ports build into the mobo. idk why but any usb that is not built in will give you problems. even on my laptop the usb ports that are plugged into the mobo dont work but the ones built in do. try that.
Click to expand...
Click to collapse
I am not sure what u mean by mobo? but it worked on the same usb's when i first flashed, i typically use the exact same usb for everything...i have 4 ports built into my laptop and none of them work for the phone. i even tried reinstalling drivers and htc sync...idk, i just wiped, and then restored and still no go, i guess i will try a wipe w/o restore.
If you're on a desktop, he means plug the cable into the USB ports on the back of the computer chassis. The USB ports there are soldered directly onto the motherboard, where as USB ports on the computer chassis are connected by a cable to the USB headers on the motherboard. What he's saying is that the cable could've been damaged/fried/came loose, so try the ones in the back.
mrinehart93 said:
If you're on a desktop, he means plug the cable into the USB ports on the back of the computer chassis. The USB ports there are soldered directly onto the motherboard, where as USB ports on the computer chassis are connected by a cable to the USB headers on the motherboard. What he's saying is that the cable could've been damaged/fried/came loose, so try the ones in the back.
Click to expand...
Click to collapse
OiC, that isn't the problem I have tried multiple ports on all of my computers(all laptops) as well as multiple cords...idk FML, just reflashed will see if it works.
ok so i just wiped and reflashed, now i am stuck at the X loading screen and the phone is frozen...FML, is it bricked, i can still get into recovery, i have the old fresh 1.1 ROM on my card, should i just flash that, or should i just use the nandroid backup i made from stock?
ok so flashed back to stock and my computer still won't recognize my phone...any other ideas, it has to be the computer right?
bee976 said:
ok so flashed back to stock and my computer still won't recognize my phone...any other ideas, it has to be the computer right?
Click to expand...
Click to collapse
unless your phone won't charge plugged into the wall (meaning it's your phone), then yes.
Did u check with changing the cord ??
I had a similar problem after upgrading radio & fresh 2.0b. I just changed the USB cable and it worked fine. Even now it doesnt yet work with the earlier cable. Something went wrong in that front, but a diff usb cable did the trick for me. try it out
i have changed 5 cords. have messed with every setting known to man after doing so wiped and reflashed. everything i have used every usb port 1.0 and 2.0 and my phone most definitly charges ( my phones never been so charged) i am a comp prog going on my mis degree im pretty good at this and know my stuff Im just wonndering 2 things is it phone or cpu? reason I keep being so indecisive is because comp will recognize a device when it is in heroc but wont verify its a hero( ive tried all drivers) but phone connected fine b4 2.0 i duno im all out of ideas im gonna try to install the new heroc .6 and hope for the best thanks for the input guys!!!

ADB device offline

I've been using ADB the last couple of days to install apps on my Captivate and all of the sudden it stopped working today.
When I type 'adb devices' the phone comes up right away, but it shows offline.
I have tried reinstalling the drivers and Android SDK, but no luck. I've searched around and found some others with this issue, but haven't really found a fix that works for me.
Any idea why ADB would just stop working like that? I even performed a factory reset of the phone and put everything back to defaults.
Ok I almost pulled my hair out, but I found the problem.
For some reason, ADB does not work with the Samsung USB cable that came with the Captivate.
I switched to another USB cable and it works just fine.
Man, I really thought I was going crazy.
wimbet said:
For some reason, ADB does not work with the Samsung USB cable that came with the Captivate.
I switched to another USB cable and it works just fine.
Click to expand...
Click to collapse
What the hell is that about!? I wish all these companies would stop trying to break from standards by proprietizing common cables.
I can't get the drivers to work. Where did you get yours?
Ok I almost pulled my hair out, but I found the problem.
For some reason, ADB does not work with the Samsung USB cable that came with the Captivate.
I switched to another USB cable and it works just fine.
Man, I really thought I was going crazy.
Click to expand...
Click to collapse
Yeah I buy that, I couldn't even get the thing to try and connect at all with out switching usb connections on my computer.
stock cable works. I just rooted and ran into that problem. In order to get around it if you cant get a diff cable, make sure that b4 you connect your phone to your pc you turn off your internet so it doesnt auto dl the drivers. b4 u connect, dl the drivers for your phone from the root thread. Plug your phone into ur comp with the internet off and close any pop ups. Go to device manager look for the notification labled usb or captivateand right click and select update. Select search from file on disk or select file (something like that, i forget) and scroll and select the folder where you extracted the usb drivers. Make sure the checkbox that says search subfolders is checked and click next to install. two more drivers will pop up in device manager after u install the first one. Repeat the same procedure for both of them and then you should be able to use adb just fine to root.
Just wanted to further confirm that using a different microusb cable works! I keep reinstalling the drivers but it kept showing the device was offline. Then I tried my old Nokia N85 cable and it worked like charm! So weird how usb cables aren't made equally, unless Samsung designed the cable to prevent using adb?
I had this issue for a little while, but I installed the Samsung Kies software (which contains drivers) and uninstalled the ADB drivers I had originally downloaded. It's worked like a charm since then.
Go to SamsungApps.com and then use the canada site, as the software isn't really available in the US yet.
I have had no problems using the stock cable on my Laptop and work PC, both are Win 7 32bit. The same cannot be said for my my main home PC which is Win 7 64bit. Neither the stock cable nor an after market cable worked with ADB.
For the 32bit OSes I installed the Kies software and the usb device gets installed correctly. for the 64bit OS, I installed the Kies software but could get the phone to connect correctly. I then tried to install the 64bit drivers that are floating around the web. The 64 bit drivers worked enough to get the phone connected to the PC but when I tried to query "adb devices" the phone would always appear as offline. I've tried several things: install/uninstall drivers and software on the PC, restart the PC and Phone, change cables. Nothing seems to help on Win 7 64bit.
It seems to me that there might be a bug in the 64bit driver, though I have no proof of a bug.
I am going to keep playing with the 64bit OS until i figure it out or get so annoyed a that I just give up.
I'll be using my Win 7 32 bit laptop until I get the 64bit PC to work.
TimF said:
I have had no problems using the stock cable on my Laptop and work PC, both are Win 7 32bit. The same cannot be said for my my main home PC which is Win 7 64bit. Neither the stock cable nor an after market cable worked with ADB.
For the 32bit OSes I installed the Kies software and the usb device gets installed correctly. for the 64bit OS, I installed the Kies software but could get the phone to connect correctly. I then tried to install the 64bit drivers that are floating around the web. The 64 bit drivers worked enough to get the phone connected to the PC but when I tried to query "adb devices" the phone would always appear as offline. I've tried several things: install/uninstall drivers and software on the PC, restart the PC and Phone, change cables. Nothing seems to help on Win 7 64bit.
It seems to me that there might be a bug in the 64bit driver, though I have no proof of a bug.
I am going to keep playing with the 64bit OS until i figure it out or get so annoyed a that I just give up.
I'll be using my Win 7 32 bit laptop until I get the 64bit PC to work.
Click to expand...
Click to collapse
i've been able to install .apk's with my win7 64-bit ADB :O
all i did was install Samsung Kies.
i don't think i've ever had a problem...?
EDIT: i'm using the cable that came with it and no problems yet.
I'm running win 7 x64 and Kies did the trick for me. I haven't had a single issue connecting my phone since I did that.
Sent from my SAMSUNG-SGH-I897 using XDA App
Justa dding to the anecdotes.
I was having problems with the included cable using the front USB. It would show as Device Offline, also the charging wasn't very strong.
I switched to the onboard USB at the back of the case, and adb worked fine with the included cable.
Looks like I'll be picking up a couple extra USB cables so I won't have to continuously do the desk dive everytime I need to use it somewhere else.
1. I installed the kies drivers first and it would say offline when i checked the device through the cmd prompt.
2. I then installed the adb drivers and it then said the device was online.
3. i then rooted the phone and went on my way. i then tried it a second time and it said device offline.
4. nothing changed during this time except that i turned off debug mode, changed it to mass storage and plugged it back into the usb to transfer some files.
5. on returning to debug mode it no longer tells me the device is online. i have tried different USB ports as well.
6. i deleted the drivers, and reinstalled and it still says offline.
very frustrating.
wow. i forgot to try plugging it into another USB port. that worked. sorry about previous post.
I am running Windows 7 Home Premium 64bit on my laptop,
I installed the samsung 64bit drivers, it was an installer i found on the web, not the kies installer packaged driver one.
i changed my setting on my captivate to Mass Storage.
I mounted usb and everything works, by that I mean i was able to ADB like no tomorrow without any issues.
Then I made the mistake of installing Samsung Kies and that messed up my previous drivers and I wasnt able to ADB to my phone. I had to uninstall Samsung Kies and my phone still wasnt being found I still couldnt ADB.
my solution to fixing was restarted my phone and computer, without my phone connected to USB i re-installed the Samsung 64bit Driver Package, then hooked up my phone made sure Mass Storage was selected and Mounted USB and bam was able to ADB again.
hope this helps! also i have been doing videos helping people with issues with samsung's captivate on youtube, youtube.com/johnnyzappone if anyone wants to check em out, if anyone has any suggestions please let me know and id be happy to release a video!
I resolved my issues, I plugged the stock cable into one of the rear usb ports and the device is now available on my main PC Win 7 64 bit.
wimbet said:
Ok I almost pulled my hair out, but I found the problem.
For some reason, ADB does not work with the Samsung USB cable that came with the Captivate.
I switched to another USB cable and it works just fine.
Click to expand...
Click to collapse
Confirmed this made my device stop appearing as offline with adb.
How it is even possible that the cable prevents (only) adb access on the PC, I have no idea.
I have windows 7 and mac osx and I can use adb with both using the stock USB.
i have debugging active.
lol @ the samsung cable.
i've 2 indentic cables here, one doesn't work. plugged in the other one and this one works...
maby its just a strange issue on windows, next time try to pull out the cable and put in back in then connect your device again this should work.... :s
because earlier the cable just worked fine and now it doesn't.. so good luck xD
joelpt said:
Confirmed this made my device stop appearing as offline with adb.
How it is even possible that the cable prevents (only) adb access on the PC, I have no idea.
Click to expand...
Click to collapse
also can confirm PITA

unable to connect USB

So I've searched through threads and can't seem to find any solutions. I'm running Axura 2.1CE w/ JK3 kernel. I've used multiple cables, on different computers and none of the computers are able to even detect the device. Any thoughts?
autocorrelation said:
So I've searched through threads and can't seem to find any solutions. I'm running Axura 2.1CE w/ JK3 kernel. I've used multiple cables, on different computers and none of the computers are able to even detect the device. Any thoughts?
Click to expand...
Click to collapse
I had this happen to me a couple of times. One time i just needed to restart my phone, and at least once it was a bad flash and I just had to reflash over and master clear. never had it become a permanent problem.
used2hvatreo said:
I had this happen to me a couple of times. One time i just needed to restart my phone, and at least once it was a bad flash and I just had to reflash over and master clear. never had it become a permanent problem.
Click to expand...
Click to collapse
I've tried rebooting more than once and also it won't connect to ODIN =\
autocorrelation said:
I've tried rebooting more than once and also it won't connect to ODIN =\
Click to expand...
Click to collapse
can you not get into download mode using hardware buttons?
The usb cable that came with the phone is not working for you even after installing the proper samsung usb drivers? What windows OS are you trying on?
Make sure it is a data cable and not a charge only cable. Look at the tag that is on the cable and it should tell you what it is.
Like UpNSmoke said.. make sure your using the correct cables.
It is suggested that if your having issues with a computer recognizing your phone to plug the cable in to the USB Port that is on your Motherboard on your Computer.
I would also suggest that if you haven't already - use the drivers that are in Design Gears ODIN 1 Click Back to Stock (links also provided in the sticky here as well). These are the one's I've been using since I've had my phone - and haven't had any issues.
Another thing you can do is - plug in your phone - and then re-install the drivers while the phone is plugged in.
And lastly.. I seem to have better luck with my Windows 7 box then my work's Windows XP machine. Good luck..
used2hvatreo said:
can you not get into download mode using hardware buttons?
Click to expand...
Click to collapse
I've put it into download mode, though nothing comes up
upNsmokeAllDay said:
The usb cable that came with the phone is not working for you even after installing the proper samsung usb drivers? What windows OS are you trying on?
Click to expand...
Click to collapse
The cable I used was the one that came with the phone, what's odd is that I've never had this problem until earlier this week. I've tested it on Win7 x64 and Win7 x86
avgjoegeek said:
Like UpNSmoke said.. make sure your using the correct cables.
It is suggested that if your having issues with a computer recognizing your phone to plug the cable in to the USB Port that is on your Motherboard on your Computer.
I would also suggest that if you haven't already - use the drivers that are in Design Gears ODIN 1 Click Back to Stock (links also provided in the sticky here as well). These are the one's I've been using since I've had my phone - and haven't had any issues.
Another thing you can do is - plug in your phone - and then re-install the drivers while the phone is plugged in.
And lastly.. I seem to have better luck with my Windows 7 box then my work's Windows XP machine. Good luck..
Click to expand...
Click to collapse
Tried ODIN 1-click and every machine I've run it on is windows 7.
I haven't had any luck getting a decent connection to my phone yet either. I've tried several different drivers, x86 and x64, different versions of each. Different versions of Kies and Kies Mini. I've tried suggestions from online. Nothing has gotten me anything reliable. I almost forgot, I've tried 2 different phones also. It would be one thing if it just NEVER worked, but for it to work sometimes and other times not, mostly not, is frustrating. I'm afraid to try a new ROM since everything I see about unbricking a Captivate requires a USB connection.
You definitely need to have to have a working USB connection before flashing... and plus you need it to return to stock using ODIN.
Have you tried re-installing the drivers with the phone plugged in and no dice?
I've tried plugged in, not plugged in. USB hub, USB motherboard connection. Just about everything I've seen online I've tried. Some don't work at all and others work briefly but usually within a day refuse to work more than it does work.

[Q] Computer wont recognize phone

Ive tried uninstalling and reinstalling drivers, changed ports, changing computers, USB debugging. everything, whats wrong?
I had similar problems, and did a system restore on my Windows 7 64 computer. Some updates didn't allow the phone to mount.
I'm not saying this is your case, but it's worth a shot.
kant5t1km3 said:
Ive tried uninstalling and reinstalling drivers, changed ports, changing computers, USB debugging. everything, whats wrong?
Click to expand...
Click to collapse
A little more info would help. What is your PC specs? There are some known issues on Win7-64.
ya i have Windows 7 64 bit
Its Win7 64 I had similar trouble
first try right click Mini Kies run as Administrator, then plug in phone when Kies says to, Windows will recognize it if it has the usb drivers if not it will look for them and will install, then try again ..good luck
it worked not what. my phone doesnt show to "Mount".
You are in debugging mode, right?
rwj5279955 said:
You are in debugging mode, right?
Click to expand...
Click to collapse
ya, i am and i dont know what to do.
Now work shows the icon on my phone but it freezes when i click on it and i have to battery pull to get it back to normal.
Are you on a custom rom or stock? If custom, which rom?
i am on firefly 2.5
Hmm... Well its not the rom. Firefly 2.5 works fine for that. Any chance you've tried a different usb cable? Didn't see that in the op. Could be a bad pin/wire in the usb cable itself or on the connectors.
Also, no dirt/debris in the usb connection on the phone itself right?
Just to be clear the phone will charge when the usb is connected as well correct?
ya ive tried different cables, computers, roms everything i went into recovery with the usb plugged in and clicked mount usb and it works then but i dont want to do that every time.
still doesn't work after a few days
http://forum.xda-developers.com/showthread.php?t=993391
Here's how I fixed mine. Hope it helps.
Sent from my SAMSUNG-SGH-I897 using XDA Premium App
thanks ill try it after school
Johnnie5000 said:
Hmm... Well its not the rom. Firefly 2.5 works fine for that. Any chance you've tried a different usb cable? Didn't see that in the op. Could be a bad pin/wire in the usb cable itself or on the connectors.
Also, no dirt/debris in the usb connection on the phone itself right?
Just to be clear the phone will charge when the usb is connected as well correct?
Click to expand...
Click to collapse
I had a cable issue when I first got my Captivate, and it was incredibly aggravating diagnosing the problem. The trouble was that with my USB cable the phone would charge just fine, but the computer would not recognize it. I assumed it was the phone or drivers--since the cable seemed good. At that point I didn't realize how precise the voltage has to be and stuff for the computer to recognize the phone. I tried my wife's cable, and everything worked fine, so I brought my cable back and AT&T gave me a new one. Not that this story helps you at all since you already tried a different cable...
stinkynoon said:
I had a cable issue when I first got my Captivate, and it was incredibly aggravating diagnosing the problem. The trouble was that with my USB cable the phone would charge just fine, but the computer would not recognize it. I assumed it was the phone or drivers--since the cable seemed good. At that point I didn't realize how precise the voltage has to be and stuff for the computer to recognize the phone. I tried my wife's cable, and everything worked fine, so I brought my cable back and AT&T gave me a new one. Not that this story helps you at all since you already tried a different cable...
Click to expand...
Click to collapse
ya thats exactly whats happening but i have two different cables and they both dont work
Is it all possible to swap cords with an AT&T store? I'm sure it's unlikely that both cords are fruity...but it'd be worth a try if possible.
xwiljar said:
http://forum.xda-developers.com/showthread.php?t=993391
Here's how I fixed mine. Hope it helps.
Sent from my SAMSUNG-SGH-I897 using XDA Premium App
Click to expand...
Click to collapse
well I have the same issue but I'm running linux ubuntu. I don't think it is a cables fault it must be the phone or ROM.
Sent from my SAMSUNG-SGH-I897 using XDA App

[Q] Windows "USB Device Not Recognized" error

Does anyone else have this problem? When I connect my phone to either my laptop (winXP) or my desktop (win7x64) I periodically - constantly, really - get this message:
"One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance in solving this problem, click this message."
When I click the message, it identifies my phone as a Generic USB Hub (4 ports) with the first child being a USB Mass Storage Device, the second being the problematic "Unknown Device" and the last two are "Unused Port"s.
This happens whether the phone is in charge-only or mass storage mode. I tried installing the autoplay drivers and that didn't help, so I uninstalled them. No hubs are involved - I've always plugged straight into the tower or laptop. I've also tried two different quality (first party Motorola) cables.
Mass storage mode works fine despite the error - I can access the Internal storage as well as the SD card. Is this a problem with my phone, or am I missing some software on the Windows side?
Ben
crt_ben said:
Does anyone else have this problem? When I connect my phone to either my laptop (winXP) or my desktop (win7x64) I periodically - constantly, really - get this message:
"One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance in solving this problem, click this message."
When I click the message, it identifies my phone as a Generic USB Hub (4 ports) with the first child being a USB Mass Storage Device, the second being the problematic "Unknown Device" and the last two are "Unused Port"s.
This happens whether the phone is in charge-only or mass storage mode. I tried installing the autoplay drivers and that didn't help, so I uninstalled them. No hubs are involved - I've always plugged straight into the tower or laptop. I've also tried two different quality (first party Motorola) cables.
Mass storage mode works fine despite the error - I can access the Internal storage as well as the SD card. Is this a problem with my phone, or am I missing some software on the Windows side?
Ben
Click to expand...
Click to collapse
Have you tried installing the WHQL drivers for this device from here: http://www.lgforum.com/resources ?
majorpay said:
Have you tried installing the WHQL drivers for this device from here: http://www.lgforum.com/resources ?
Click to expand...
Click to collapse
Thanks for the suggestion major. I tried those drivers with no luck - the message still pops up frequently in both charge and mass storage modes.
crt_ben said:
Thanks for the suggestion major. I tried those drivers with no luck - the message still pops up frequently in both charge and mass storage modes.
Click to expand...
Click to collapse
Odd... I had issues with the original drivers, but once installed, I never had another prompt again.
edit: I had it one more time, but it found them and installed them
that's very interesting. i also use 2 machines--one with xp and one with win7. my usb connection worked flawlessly on both. fyi...my connection default is mass storage, and i've actually never tried the other options. i wonder why the difference? did you make any changes? are you rooted? i am not.
gr33nT said:
that's very interesting. i also use 2 machines--one with xp and one with win7. my usb connection worked flawlessly on both. fyi...my connection default is mass storage, and i've actually never tried the other options. i wonder why the difference? did you make any changes? are you rooted? i am not.
Click to expand...
Click to collapse
Hi gr33nT,
Thanks for responding. I'm 100% stock at the moment, not rooted or anything (though it will be soon ) Sometimes I use charge only if I have it connected to my laptop at work but I still want to listen to music from the SD card. I may see if I can get Verizon to swap out the phone, the message pops up all the time and it's getting annoying...
A quick follow-up on this one: I tried the stock LG cable on my win7 machine (I had been using moto cables). I installed BOTH the bootstrap drivers as well as the LG drivers from the web - still happening. I rooted with these drivers via S1C so I know the drivers are good. If nobody else has run into this, something is probably wonky with my phone, so I'm probably going to exchange it.
For mine, every time I connect, it asks me if I want to install bootstrap. Even though, they have already been installed cuz I am rooted.
I've had the same issue both as stock, and rooted and in every configuration with the phone and PC you can think of. I've downloaded the drivers and installed them from both the phone and web site all to no avail. This is really getting annoying.
I hope someone has a fix for this.
AndroidCraig said:
I've had the same issue both as stock, and rooted and in every configuration with the phone and PC you can think of. I've downloaded the drivers and installed them from both the phone and web site all to no avail. This is really getting annoying.
I hope someone has a fix for this.
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Hmm...that is troubling. I'm still having the issue running the stock rom and rooted, now. When I get time I'm going to drop by the Verizon store and hopefully they'll replace the phone - I suggest you try the same, as I doubt it's the computers we're using. My win7 box and winXP work laptop could hardly be more different!
I doubt a replacement will fix anything, I experience the same thing as majorpay. Drivers worked for a while and then it started asking for it again. This also causes issues when using usb tether as its connecting and disconnecting. The issue is not present when used as a mass storage device.
bwhxeon said:
I doubt a replacement will fix anything, I experience the same thing as majorpay. Drivers worked for a while and then it started asking for it again. This also causes issues when using usb tether as its connecting and disconnecting. The issue is not present when used as a mass storage device.
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Hi bwhxeon,
The issue (USB device not recognized - it sounds like you're referring to the autoplay driver installation) happens for me in mass storage mode also. I believe it has to be the phone as I've never had this problem on any of my PCs with my OG Droid or any other USB device. With this phone, I have the problem on all of my PCs.
I had the same problem. The error popups seemed random at first. I noticed if I enabled/disabled the WIFI on the device while it was connected, I could make the error popup.
I ended up getting a new replacement device when I also noticed the 4G Hotspot wasn't working either even after a factory restore. There was definitely a hardware issue with the phone.
USB Unknown Device
same issue here.. when using ADB though I have to set to Internet Connection then it goes away for a while until I want mass storage or just charge from USB again, then re-appears.
LG is not like most other phones as in usb debugging only works in internet connection mode where others go into it as soon as you plug it in.
Just kind of scanned this thread but have you tried a different USB cable? I was having a problem with mine only wanting to charge with the stock so I grabbed another cable and it has worked right ever since
Same issue, two different pcs, with two different cables. Bootstrap does not load anymore so I am using the drivers from the links, both sets of Lg verizon drivers
Sent from my VS910 4G using XDA App

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