[Q] Deathly crash issue: only solution is factory reset. SERIOUS ISSUE - Motorola Droid 3

Okay, I have been having a serious issue with my D3 lately. One time, my phone just randomly rebooted, and then it would get stuck at the red "Droid Eye" screen, where it would be laggy and such after a while. Eventually the screen would time out in like 2 minutes. After it turned off, I could not get it to turn back on. Basically dead, except I could still get notifications and even a phone call. But I could not act on any of them. it's like the phone's heart is still beating, but I can't turn the screen on. I pull the battery and reboot and it does it again. SOMETIMES if I keep touching the red eye screen I can get to get to the lock screen, but the wallpaper won't load and it's basically frozen. I even tried booting into safe mode and that didn't help. I took it to Verizon, they said they've a couple other people with a similar issue on the forums. They did a factory reset, and that has been the only solution to the issue. I have had it 3 times now, and this time I'm sticking with the Blur launcher and keeping only the essential apps installed. I'm assuming this is a software issue, and I'm currently trying to figure out if it is related to a certain app that was installed. Hoping they will fix this with an update! ANYBODY ELSE HAVING THIS ISSUE? if so, any leads on another fix or what it could be?

sounds like a software issue. a factory reset doesn't do anything other than change the software.
I had a similar issue on my droid 1. it was rooted and when I installed a gingerbread from I forgot who, it got stuck at the eye, kept rebooting, and occasionally, i'd get calls and it still wouldn't work. I look forward to root.
out of curiousity, did you have to take it to the store to factory reset or is there an option for it in the bootloader(I know its locked but I have no idea to what degree)

The first time I took it to the store they did it for me, but yeah there's an option in the bootloader. Just took my back to Verizon cuz this was the 4th time it's done it, they're sending me a new one! It's okay, cuz my nice screen open 'click' sound was gone on the keyboard lol

Related

Ridiculously easy to corrupt settings - Normal?

I was just getting over the initial buyers remorse phase for my galaxy (or in my case, flashers remorse, even though I run stock JPY and it's fine, I have this urge to re-exchange it for a SLOWER stock Vodaphone Australia 2.2 version that's probably more buggy, but at least truly stock), when I drained my battery to 1% to test battery life, and shut it off manually.
On the walk back to the recharger in my room I accidentally turned it back on, and I immediately tried to turn it back off again, without letting it go past the 'GT-19000' logo in fear of the battery draining. It just restarted again and I decided to let it boot this time. Mistake. It then started to randomly vibrate and shut off apps (mainly, my live background, shake them all) left right and center then went straight back into default first-boot menu, like the very day I received the phone, or after a hard reset. The funny thing was, instead of having default values selected, it had the ones I had already put in. I thought it would be fine after that. Wrong.
I tried rebooting it again to see if it fixed itself, and it does the same with the forced closes. I uninstall my background and re-install it, and save some settings. When it boots it restores the live background back to it's stock settings (the live wallpaper I chose is still there, but the settings for it are not).
At this point I'm scratching my head so I uninstall all apps. This time on boot it doesn't throw up "force close" errors, but instead force-closes a single app or service for me on boot, with the one buzz, then three quick buzzes. Sigh... I have to factory reset my phone. One thing that particularly annoyed me was the fact I moved all my apps (AngryBirds ) to my external SD card, yet miraculously, after the reset my phone doesn't seem to think it's there anymore! Another thing I'm pondering is that if I didn't reset my phone like this, would this still have occurred?
Runs perfectly fine after the factory reset, with no errors or anything on boot as of yet. I have been compulsively rebooting it ever since just to find out, LOL!
Is this a 'normal' sort of thing to happen on the SGS, or is just through shear coincidence the combination of me restarting the phone in it's booting phase + the low battery life screwed up some boot settings while the phone was writing to it, or is it some hardware error? I can see this as particularly annoying if it were to happen every month or so. Coming from an old brick phone with something like 8000 messages on it, it'd be inconvenient to say the least to start deleting everything periodically... I guess I can use apps to back-up data when this occurs, but some apps don't even work after it's been erroring out on me. *Pulls hair out*
TL;DR:
Reset my phone while it was booting (still on the GT-I9000 screen) on a low (1%) battery and it broke my phone settings. Forced closes unknown app/service on boot with no 3rd party apps installed, but still boots to home. Force closes 3rd party apps frequently if they're installed. Factory Reset/Wipe. Problem Solved. Annoyed. RAGE.
next time something like this happens use adb logcat to figure out what is actually going wrong
exclamationmark said:
...
On the walk back to the recharger in my room I accidentally turned it back on, and I immediately tried to turn it back off again, without letting it go past the 'GT-19000' logo in fear of the battery draining. It just restarted again and I decided to let it boot this time. Mistake. It then started to randomly vibrate and shut off apps (mainly, my live background, shake them all) ...
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Click to collapse
you are not alone . after draining battery , starting it accidently up (drained) in middle of booting , killed it for me, well not killed but wouldnt boot for me and I had to the the factory reset. oh and since the nice bzz ... bzz bzz bzz I hear more often I would like to ( here was I ignored crying about it http://forum.xda-developers.com/showthread.php?t=937938 )
Yeah I'll definitely boot up logcat if it happens again. I'm just hoping this isn't a regular occurrence . As long as I don't do anything stupid like this again, I'm thinking it should be fine.
The third time this happens, it's going back to the service center, so it's got two chances left! Another thing I failed to mention was that it was chewing up like 200mb~ ram with level 1+2 ram cleared, without loading back into the homescreen, before the factory reset. Probably the stupid forced close app/service leaking >.>
Pagot, if that were me and continual factory resets were the only way to fix it (or didn't fix it) I'd flash it back to stock (or just remove root) and return it to the service center if that's an option. Sounds like something got corrupted or didn't get flashed properly. Either way I'd let THEM waste their time sorting it out because no amount of flashing is going to solve a hardware issue if it turns out to be one.
exclamationmark:
(had stock, so just root removing) but I know how our service centers work (and I would have to bring it even to our carrier) they wouldnt even talk to me if I didnt do the factory reset and the first thing they would do "reflash and factory reset"
right now I am not playing on the phone so much anymore. no lust or time so no idae if my apps are still fcing so often . And I installed speedmod and made a backup so I can revert back if something happens. So will see.
Wanted to just write about the battery down +(or) not full boot = corruption

[Q] Back and Search Buttons Going On and Off

My father has a Telus Milestone. Never rooted. He's on AT&T, but has gotten at least one OTA update.
The Back and Search Buttons seem to illuminate randomly sometime after the phone is booted.
They go off when the phone sleeps, and may or may not come on again latter. Sometimes seconds or minutes - sometimes hours. They'll even go on and off seemingly randomly while the phone is sitting on a table.
I've looked for any apps that would use these lights, and we've deleted many un-needed apps/widgets, or things that may start at boot.
Even looked at the logs in DDMS. Did not see anything obvious.
The next option is a Factory Reset, but that seems drastic for a nuisance problem like this.
Has anybody seen this? Any options other than the Factory Reset or Worse, a re-load?
Thanks for any help.

Help! stuck at lockscreen

Weird situation started tonight. Phone is my sons and is completely stock. If i pop the battery out and boot it, i am able to get in from lockscreen and use the phone without issue. If i let the screen timeout or lock it the screen will not respond to touch what so ever essentially locking me out of the phone unless i pop the battery again. Ive tried the basics, hard reset, changing lock screen settings. Any ideas? Even with a reset im leaning towards a software issue as it works fine once i do get in. I appreciate any input, thanks
Had a simular issue mine was caused with an issue regarding superuser permissions and my set cpu enabling when screen timed out. Seemed my cet cpu wasn't getting superuser and wasn't abling my phone to turn on.
Sent from my DROID3 using XDA App
ryfhoff said:
Weird situation started tonight. Phone is my sons and is completely stock. If i pop the battery out and boot it, i am able to get in from lockscreen and use the phone without issue. If i let the screen timeout or lock it the screen will not respond to touch what so ever essentially locking me out of the phone unless i pop the battery again. Ive tried the basics, hard reset, changing lock screen settings. Any ideas? Even with a reset im leaning towards a software issue as it works fine once i do get in. I appreciate any input, thanks
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Click to collapse
Restore using a SBF, if you look under the general tab, probably page 2, look for my fast/easy unbrick. This can be applied to a unbricked device as it restores EVERYTHING back to 5.6.890 (leaves SD cards alone though). That should fix your problem.

Power button; touch screen unresponsive; live wallpaper still animated

Very screwy behavior on my Captivate. Hoping someone out there can help me diagnose this..
Captivate is running stock KK4; rooted via kernel swap method; some AT&T bloatware frozen in TiBu - no other image changes
The Captivate is struck on the swipe to unlock screen. I sync this phone to my company's Exchange server and have a PIN-lock policy enforced. I believe that it goes to the PIN at 15 minutes. The clock and swipe screen are showing a time less than 15 minutes after the last time I had used the phone; the screen was dark until I pressed power once, but now I can not make the screen go back to sleep. Plugging the phone into the computer does show the phone connected, and the Live Wallpaper is still running (i.e., it is not frozen in place, which I also see some times).
EDIT: After rebooting (vol-up and power does respond); it looks like something may have been up the same time as I was frozen with my phone signal - yellow instead of green; don't know if that was a coincidence or not
Any one have any ideas as to what may be going on here, and how I would remedy this?
Probably asking the obvious, but can you get into recovery or D/L mode to possibly reflash the rom?
jeeper11 said:
Probably asking the obvious, but can you get into recovery or D/L mode to possibly reflash the rom?
Click to expand...
Click to collapse
I can, and I can reboot, and have the phone work again for the next 24-36 hours before it freezes again.
I am hoping that someone has an idea of the root cause of this issue, bad flash or otherwise, to try to solve this once and for all. To be honest, I have had horrible experiences with GB on the Captivate, but since this is my work phone, paid for, and technically owned by my employer, I have been hesitant to stray too far from stock (heck, if AT&T's tethering manager could figure out that a corporate phone plan with tethering should be allowed to tether, I would have stayed fully stock).
I'm betting that it's bad behaved software, rather than a bad flash due to the unpredictable nature of this problem, but I am not sure of a way to capture logs in a consistent basis that would allow me to trap what actually goes wrong to solve this. GB seems to get progressively less stable the more apps are installed, but I don't know if that is the root cause, or just the increasing likelihood of installing something with an insidious bug. But short of stripping everything off and losing the advantage of having a phone with apps, I don't know how to solve this and the soft reboot issue that also came with the first GB leaks and never went away.
Sigh.
There could be just one rogue app causing it

Split Screen Mode Gone Crazy

Hey all. Just grabbed a new 32 gig Edge on Thursday. Everything was working fine up until this morning. As I was scrolling through an article, the Split Screen kept coming up and going away. I thought I hit something so I paid it no mind. As time passed, it started going crazy on its own. I wasn't pressing anything, just unlocking the phone and putting it down on the table.
It was almost like there was a ghost (or remote operator) screwing with me.
I did a factory reset, thinking maybe one of the apps I installed was causing some kind of issue. Still having the same problem.
Anyone else dealing with this on their new phone?
Hi,
I've got the exact same problem with my 32GB Edge. While my kids were playing some Lego Junior game on it (yeah I know, that was the the last time ), it started going haywire. It's like someone's pressing the button for recent apps all the time and sometimes very rapidly.
After a factory reset, logging on with my own Google account resulted in the same behaviour. So I tried another factory reset and tried my wife's Google account while restoring as little as possible. Now things seemed a little better so I tried the same with my Google account. That went fairly well (it now pressed Recent Apps once only when I pressed the Back button myself) but after a little time of fast charging, it went all crazy again.
So maybe it's got something to do with (over)heating? I'll try to leave it off now and see what will happen when it's cooled down.
Did you (or Samsung) happen to solve the problem?
ChrisFM77 said:
Hi,
I've got the exact same problem with my 32GB Edge. While my kids were playing some Lego Junior game on it (yeah I know, that was the the last time ), it started going haywire. It's like someone's pressing the button for recent apps all the time and sometimes very rapidly.
After a factory reset, logging on with my own Google account resulted in the same behaviour. So I tried another factory reset and tried my wife's Google account while restoring as little as possible. Now things seemed a little better so I tried the same with my Google account. That went fairly well (it now pressed Recent Apps once only when I pressed the Back button myself) but after a little time of fast charging, it went all crazy again.
So maybe it's got something to do with (over)heating? I'll try to leave it off now and see what will happen when it's cooled down.
Did you (or Samsung) happen to solve the problem?
Click to expand...
Click to collapse
sorry! didn't realize there was a response here. i've yet to find a fix. it'll happen every now and again. i try to reboot it, but sometimes i can't because of it going crazy. once rebooted, it behaves for a little while.
but in terms of the back button giving me recent apps, that happens way too often.
I've had the same problem with the S6 edge 64G. After Samsung advised on a factory reset, to no avail, I spoke with my network provider who suggested a replacement sim. This worked for a few days but then back to the exact same problem as described above. Working along the lines of the sim replacement I noticed this problem occurs more frequently in areas of poorer coverage. I tried the phone in Airplane mode when I noticed the problem was occuring and it stopped straight away. Haven't spoken to my network provider since but now I'm not sure if it's a sim issue or the over heating problem.
Its hardly an effective fix having a phone that you can't make calls on so I might have to settle for the' return to samsung for repair' option.
Hope this helps a little in finding a solution
Does anyone have a fix for this. My phone started doing this whilst on charge, and I have a gorilla case, so the overheating thing made sense until I let it cool down and removed the case and it still happens. The reboot (holding all four buttons down) does not work.
Multi-screen glitch
I am having the same issue on my Galaxy s6. I installed the Multi-Window Toggle app from a developer on this site and now instead of switching in between recent apps and multi-screen, it switches between recent apps and the home screen. It doesn't seem to be related to overheating with my phone. It can be just sitting on the counter and start doing it all on its own. Very disappointed.
I'm having the same problem with my s7 edge 32gb. Haven't found a fix. If ywguys upgrade to an s7 you may find the same issue unfortunately. Its probably a software problem. Hopefully a system upgrade can fix it soon.
Hi, I have a Verizon Galaxy s6 and got the software update late last week. Since then, my split screen has gone crazy. It goes through these cycles of splitting the screen and vibrating. It is unusable when in the cycle. HELP!!!
Hi, I too started having the same issue with Galaxy S6 on ATT. Any fix for this?
I got caught in a monsoon the other day (really heavy rain) I was only in it for maybe a min and a half till I could ride my bike to cover, but unfortunately, I was soaked and so was my phone. I wiped the water off, but I noticed that some may have gone in my headphone jack because everytime I pressed my back button the multi window button would light up and then start flickering and turn off. So I turned my phone off for awhile to let it dry out and now my button is not working at all. it's been 2 days of not working and all the sudden tonight it starts opening up my recently used apps and telling me it's going into split screen mode and glitching like this 20 times or so, every couple of minutes. My S6 has gone downhill the past couple months. 3 weeks ago it stopped charging completely the battery would drain after 2 hours of regular, to minimal use and when I went to go plug it in, it would notice that I would plug a cord into it, but wouldn't charge. It did that on and off for a week. now it charges, but tells me it's over heating every couple hours. Now it's doing this glitch with the button. Kris upfront up either split screen, or recently used apps overt and over again. The button still doesn't work, won't light up, or do anything when I press it. It'll only lights up when the back button is pressed. I just thought my button was broken cause of water damage, but maybe it's a software issue?
I replaced my screen protector. Problem resolved!
Replacing or removing screen protector didn't solved my problem. I have edge 6 32gb and it's clearly not an software issue because I have flashed my phone with different firmware with odin and still the problem occurs again ....
I'm thinking this might be due to screen protector I recently installed. I had the thin one before but since adding the thicker one this has started happening. So much that the phone is almost unusable. If this doesn't work, the phone might be going out the window!
Samsung Galaxy S6 Split Screen & Apps Gone Crazy
I also have the split screen issue with my Samsung Galaxy S6 (not an Edge). I've done everything recommended up to and including a factory reset to no avail. I also removed the screen saver (which was relatively new) and that did nothing.
I also have an issue with the recent apps toggle key, which in the end, may be the real issue. The key only works randomly and lights up even less than that.
Anyone?? Any other ideas? I, personally, have reported this to the BBB and requested an inquiry since this has been a known, major issue since long before I purchased the phone in September 2015. We are in the middle of the inquiry now. Will advise as to the outcome.
This works!!!!
I have a fix but im new it wont ket me post till after ten post. Want help email me..bummer just trying to help.
[email protected]
I had the same problem. I thought it was because glass was cracked. Tried replacing the glass, and actually ended up getting an entire new AMOLED/digitizer assembly, installed it, and it has the same problem. So annoying! I can't even send texts because it splits the screen and/or opens recent apps like every 0.5 seconds. The only thing that helps is having one finger continually pressing down on the screen as the app is open, which will let me scroll with my other finger and the app wont go in to split screen. I think it is a software/internal hardware problem. Not Cool, since this is an expensive phone.
EretsimmaI said:
I replaced my screen protector. Problem resolved!
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Click to collapse
I took the screen protector off of my wife's s6. It was okay for a few minutes, then it started again. the same thing everyone else is experiencing. 'Can't afford a new device right now. So she has to downgrade to a s5
This fixed mine
Hi guys my sister had the same problem and I tried the toggle app and that didn't work for me but I found this vidio on YouTube on how to disable the multi window button and it worked for her! I'm not allowed to send a link but if you type into YouTube 'disable back and multitask button' it's the first one to come up. hope this works!
My samsung s6 edge has been switching between recently used apps, going into switch screen mode and both power and home buttons haven't been working consistently. If I do a force restart the buttons only work for 10 mins or so. I also did a factory reset and am currently using a replacement phone because the reset did nothing. Some people seem to think this is due to an SD card corruption, I'm not so sure. My screen is also shattered but it had been shatter 6 months prior to this problem occurring so it is not related. If I take the phone in they'd have to repair the screen as well and that will cost too much for me.
Hi, I have had this issue twice and both times I think it was moisture/humidty related. The first time it resolved itself after presumably drying out any condensation. Today I had the same issue and fixed it by blowing a warm hair dryer into the bottom of the phone for a few minutes.

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