[Q] Bionic Black Screen of Death - Motorola Droid Bionic

Hi guys, haven't been here since my WIN MOB days. Glad the place is hopping as usual.
Bionic users seem to be experiencing a total lockup on sleeping handsets. There is a rather extensive thread over Moto support and the mod seems to be paying attention.
Just popped in to ask your experiences and the frequency with which you guys are seeing this and any possible remedies.
I've seen a couple of very short threads here, but nothing with any follow-up.
Thanks,
RMD

I have had this happen on multiple occasions, the power/wake-up button stops working and the only way to get the phone back is pulling the battery. The last time it happened was last night, and even after the battery was pulled it wouldn't come back up. I only got my phone back after switching out the battery with my extended battery.
Does anyone have a link to the thread at Moto support?

Seems like it happens more often when the phone has been sleeping for longer than 30 mins for me. Go for a run, come back and can't wake the phone up. Or go to sleep and wake up in the morning with it blacked out.

This happened to me for the first time today, but it happened twice within about 2 hours. Pulling the battery was the only way to get it back.

This has been happening to me for the last few days, only things is Im rooted, I was considering unrooting until customer roms and kernels come out.... but seeing that you guys are having this issue with the phone stock.... quite weird, hopefully a firmware update will come out for this soon

I've got mine rooted and have never had this issue before. I have not removed or frozen any apps though.
Also I leave my system on performance mode in the battery profile.
In fact, I left it on my nightstand last night without plugging it in. Woke up a few times and checked the time each time and the phone always woke right up.

So, I want to say mine started locking up when I selected "in pocket detection."
I just now thought about it reading one of the post here talking about going for a jog. I just turned it off and will see if that makes a difference. I get a lock at least once a day.

I have been rooted since day 1 and have had Bloat removed since day 2 and "knock on wood" have never had this issue.

I've been getting this too. It only seems to happen at home where I have only 3g available. Are you guys that are having this happen in a 4g area or is it just 3g as well?

I had this issue on the second day and never since, but being how "lucky" I am as I post this I will have the issue...

Had this happen once to me today while i was severely multitasking then hit the power button by mistake. I gave up after about 5 seconds and pulled the battery

I have had this happen to me about 3 times now. Once during texting, once after breakfast, and once after movie. I think this is pretty damn unacceptable for a $600 device that was delayed so much.

Never had the black screen. However after long standby times the pattern screen doesn't register correctly the first few times. Unrooted.
Sent from my DROID BIONIC using XDA App

Luckily Chicago and the suburbs are 4g so im it all the time. So far inly in 4g has it happen to me
Sent from my DROID BIONIC using Tapatalk

Second day it happened but nothing since this and the huge 3G drop error is big on the moto site maybe an update soon
Sent from my DROID BIONIC

mine did it once, but after i rooted i havent had it happen since.

Chbimmer said:
So, I want to say mine started locking up when I selected "in pocket detection."
I just now thought about it reading one of the post here talking about going for a jog. I just turned it off and will see if that makes a difference. I get a lock at least once a day.
Click to expand...
Click to collapse
I had this same issue on Day 2 of having my blessid Bionic... Didn't realize why my screen kept going to sleep every 5 seconds. So after taking my phone to VZW to have it looked at (and the rep had no clue what was going on)--I realized that my in-pocket detection setting may have been the culprit.

Not happening to mine. However I do notice apps deleting themselves when transferred to my SD card. Rumor is they are prepping an update soon... I sure hope so. But the good news is the screen is growing on me, and I love the phone. It reminds me when I first bought My Samsung LED TV w/240 refresh rate. My eyes took forever to adjust, now I cant watch tv any other way.

Rip Syntaxx said:
I had this same issue on Day 2 of having my blessid Bionic... Didn't realize why my screen kept going to sleep every 5 seconds. So after taking my phone to VZW to have it looked at (and the rep had no clue what was going on)--I realized that my in-pocket detection setting may have been the culprit.
Click to expand...
Click to collapse
So, I turned in pocket detection off and it has not had an issue since I posted last.

Chbimmer said:
So, I turned in pocket detection off and it has not had an issue since I posted last.
Click to expand...
Click to collapse
Good deal... Glad to hear it. It was gonna drive me nuts. This was my first time being an "early adopter". I usually wait about 3-6 months before buying a popular phone to allow all the bugs to be worked out. So getting this phone 2 days after its debut--you can see why I was nervous to have a fully-functioning phone!

Related

I'm on my 9th Droid 3 replacement...

Thought I'd share my story with you all in hopes that some of you may have had similar problems I've had with the Droid 3, perhaps in an effort to give me hope that one day I'll receive one that isn't shot to hell in some way shape or form.
1.) Brand-new, upgraded from the Droid 2 around the first week of August. This one lasted about a month before the slider just gave out and became so loose that it would open up by itself if I held the phone horizontally. No case was used on it prior, so I'm not sure what caused this. Never dropped it either (I baby the hell out of my phones).
2.) Replacement came in, no big deal. Attempted to slide it open right out of the box. Guess what? Wouldn't budge. Literally jammed shut. Sent it back the same day.
3.) Boot-looping from hell and 3G drop all the time in places where I should have full reception (i.e., my house). 5.6.890 was not released at this time.
4.) - 7.) Every single one had a completely jacked up sliding mechanism that would either squeek, crack, scratch, jam, or completely tear apart the left plastic portion next to the keyboard within just 5-10 slides. Unacceptable. 1 or 2 of these (lost count) also loved to boot-loop for no apparent reason. Mind you, I tried every trick in the book. Tried never installing ANY apps, tried replacing the extended battery with the stock one, tried replacing the SD-card with a different one, and hard-resetted several times. To no avail.
8.) Replacement #8. 5.6.890 is released, no more boot-looping it seems, but this one has a vibrating mechanism from hell. Whenever it would vibrate, it would sound like electricity. Haptic feedback on it felt like voltage. Unacceptable.
9.) Just received replacement #9 today. This <MAY> be a stupid thing to complain about, but wherever I press on the phone, the damn thing squeeks like it's falling apart. Press the home button ever so slightly...*squeek.* Press the back button...*rattle*. Wipe the phone down with a cloth...*rattle rattle crackle crackle squeek squeek squeeeeeeeeek*. No matter how little pressure I use, it squeeks as if its falling apart. The sliding mechanism, however, feels solid and amazing on this one. Clicks and holds tight, but OH MY GOD IS SQUEEKS AND RATTLES SO MUCH. Never had/heard this problem on the other 8 replacements.
Someone shoot me =/
Also, none of these problems arose post-root nor did I root any of the ones I owned. I have rooted my brothers and I'm currently using his to text out new ROMs and such....but it's freaking annoying. I want my own to play with and flash.
Does anyone else have weird problems? I may be a little OCD when it comes to stuff like this, but I sure as hell didn't pay 230 dollars for a boot-looping/voltage vibrating/3g dropping/SQUEEKING phone.
...does anyone else's "squeek" or "rattle" when the press down on the bottom-right or top-right corners of the phone when it's closed?
I have 2 DROID 3 have not had any issues with them. Have had them for 12 weeks now still solid
Sent from my DROID3 using xda premium
Also on 9th Droid 3
number 10 is in the mail ...Some thing happen with these phones before we got them that all i can say i keep having screen issues with every one it like a screen on speed wiggling pixels and gives me a headache i finally got the perfect droid 3 then my phone started boot looping .... so they are sending me another one i hope this one has the perfect screen and docent boot loop ... i also go the one were it was lose like some one drop it and had a light coming threw the screen when it was off ...... weried luck ....luckly a new phone is right around the corner
Man, sounds like you got stuck getting all the bad batch phones = / I'm really rough on my phone, and I've had none of these problems. Hopefully you can get a good one, cuz this phone is quite fantastic once rooted and rom'd. The only complaint I've ever had was the weak stock battery life, but even that isn't that bad since I've modded it.
sent from my MONSTERDroid3 from the XDA app
Yea that's what I'm thinking...I just got a really bad batch. I want to finally be able to keep just one and ROM it ASAP. Ughhhh
ajhallx said:
number 10 is in the mail ...Some thing happen with these phones before we got them that all i can say i keep having screen issues with every one it like a screen on speed wiggling pixels and gives me a headache i finally got the perfect droid 3 then my phone started boot looping .... so they are sending me another one i hope this one has the perfect screen and docent boot loop ... i also go the one were it was lose like some one drop it and had a light coming threw the screen when it was off ...... weried luck ....luckly a new phone is right around the corner
Click to expand...
Click to collapse
You've replaced it just as many times as well huh? That's crazy.
the same thing happened with my droid x they all sucked they acutely had to send me a brand new one still in the box ....to fix the issues i was having ... lets just say thank God Verizon not selling cars there 100 point inspection test dosent work very well .. every time i call vzw they insure me it was put to the test i say well some one must of been blind because there is a light shining throw the screen when i just put the battery in it lol
Well I'm on the 6th, satisfied with this one so far. Most of them had the vibrate problem you mentioned. Some had light bleeding out of the screen near the softkeys. One the screen would randomly get distorted, almost like the top half of the screen was twisted and flipped around. And yes I do hear some squeaking on this one it's the back cover for mine anyway, taking it on and off too many times I assume.
Yea I'm not too sure about this 100-point inspection they keep referring to. How the hell do they miss something like what you mentioned...or an insanely squeeky/loose screen? Or even a 100% jammed screen that won't slide up? 100-point my ass.
Also, just to clarify...I absolutely love the Droid 3; I just want one that isn't jacked up. Even if they offered me a brand-new Bionic or something, I'd refuse. I love the D3, I just want one that isn't insanely jacked.
eww245 said:
Well I'm on the 6th, satisfied with this one so far. Most of them had the vibrate problem you mentioned. Some had light bleeding out of the screen near the softkeys. One the screen would randomly get distorted, almost like the top half of the screen was twisted and flipped around. And yes I do hear some squeaking on this one it's the back cover for mine anyway, taking it on and off too many times I assume.
Click to expand...
Click to collapse
Oh yea, I forgot to mention that I've had the light-bleeding around the softkeys as well (specifically the last one I got, number 8). It was only on the bottom-right portion. Very noticeable and very annoying.
its sad becuse the razr looks nice but seems how i have had so many issues with droid x to droid x2 to droid 3 i think i am all out of spending my money on them but there attenna design is by far the best .... oh i am so torn ... i just miss 2 years ago having my droid in my hands .. life was good back then ...
I'm on my second, no issues at all.. After a 3rd replacement I would have *****ed to the point where they were sending me a new phone not a refurbished.
wootizzle said:
I'm on my second, no issues at all.. After a 3rd replacement I would have *****ed to the point where they were sending me a new phone not a refurbished.
Click to expand...
Click to collapse
I did, after the 6th. I got a supervisor and she was a real B-word. I tore her apart and she refused to send me a new one. Don't think they ever would, because I was on the phone with her for about 15 minutes and she refused.
believe me i have but they just changed there policy you can keep getting as many refurbish phones. it used to be after 5 they would try to get you into something else ... well lets see the offered me the charge and tunderbolt i exsplaned to them that the only comparable device to this dorid 3 is the bionic and they wont offer that .. i am not going to down grade a dul core with the crap of last year test market no thank you ...
Wow, you must have the luck of an Irish to receive this many defective phones consecutively.
Sent from my DROID3 using Tapatalk
I'm on my second...first one had a lotta dust under the screen
Sent from my DROID3 using xda premium
first one and ive dropped it so many times (ruggedized case *lol*) and i havent had any 'manufacturer' problems
Defect Looping?
My D3 has had no real problems other than what is common to a new phone (mostly software related) and occasional operator error. I cannot calculate the statistical probability against randomly receiving nine consecutive bad phones. Either someone has targeted you to receive all the junk ones or you live somewhere with frequent over-the-top EMPs (or maybe hell). With similar experiences with the other phones as well, you must be living under some kind of curse!
pgzerwer said:
My D3 has had no real problems other than what is common to a new phone (mostly software related) and occasional operator error. I cannot calculate the statistical probability against randomly receiving nine consecutive bad phones. Either someone has targeted you to receive all the junk ones or you live somewhere with frequent over-the-top EMPs (or maybe hell). With similar experiences with the other phones as well, you must be living under some kind of curse!
Click to expand...
Click to collapse
Lmao. Well, considering they are all pre-owned "like new" devices...there is the probability that they were returned for the same reasons I'm returning them.
I get yet another one in the mail tomorrow...
Create a sob story and they send you a different phone. Its how i went from the droid x to the droid 3 without having an upgrade :] keep complaingin on the phone and say you want a different more reliable device thats in the same range. Then say something about the bionic {or differen phone} and they will give up and give it to you for free. just have to pay for a battery

[Q] Is my phone really defective

im gonna take my thrill back today and get a new one! I am having trouble with the battery as many people are but I dont know if it is worse than others. I unhooked it a few minutes ago and it went from 99 percent down to 90 in about 3-4 minutes and down to 80 in another 10 minutes and im not even sure what is running in the background because I thought I had an app killer installed. anyway the other problem is that I cannot get an internet connection at all unless I am on wifi. I have unlimited data and should be able to use programs like facebook even at the university but I cannot. Does anyone think I am doing the right thing by returning the phone? sorry about the long rant
Sounds like you have a bad battery. When I first got my Nexus S I had the same problem replaced that battery through att and it has been fine ever since. Also I have noticed that some task killers cant remember witch ones in specific hurt battery life. I would take it back for a new one may as well replace the whole device if you can.
lordshane said:
im gonna take my thrill back today and get a new one! I am having trouble with the battery as many people are but I dont know if it is worse than others. I unhooked it a few minutes ago and it went from 99 percent down to 90 in about 3-4 minutes and down to 80 in another 10 minutes and im not even sure what is running in the background because I thought I had an app killer installed. anyway the other problem is that I cannot get an internet connection at all unless I am on wifi. I have unlimited data and should be able to use programs like facebook even at the university but I cannot. Does anyone think I am doing the right thing by returning the phone? sorry about the long rant
Click to expand...
Click to collapse
The data thing definitely sounds like a bug. The battery on the other hand is normal on some new Thrills. After a week or so it should settle in and battery life gets better over time.
Sent from my LG-P925 using Tapatalk
Yeah, if you first got the phone it takes a few cycles before battery starts to improve. But it seems pretty bad, i would return it since you have the oppurtunity.
Sent from my LG-P925 using xda premium
Thank you for the replies, I have had this phone for about 3 weeks and I keep it plugged in at night through usb but I also have to connect it for a few hours in the daytime as well. I havent had a chance to return it but I may do so today although the wifi issue seems to be working now. maybe the At&t Network was down?
lordshane said:
Thank you for the replies, I have had this phone for about 3 weeks and I keep it plugged in at night through usb but I also have to connect it for a few hours in the daytime as well. I havent had a chance to return it but I may do so today although the wifi issue seems to be working now. maybe the At&t Network was down?
Click to expand...
Click to collapse
A note on the battery issue? What's the signal strength like where you live? The data signal in my house is so bad that if I forget to turn wifi on after getting home from work my battery will drain close to 40% over night. My wife's Captivate does the same thing. If the signal is weak the phone will constantly poll for a stronger signal.
All that aside I would definitely still take advantage and seek a replacement while its free. If you still have issues atleadt you'll know its something correctable and not the phone.
Sent from my LG-P925 using Tapatalk

Random Reboots.

I have been through 2 phones already, this one here is the worst yet. Within the 1st hour of use it had rebooted 3 times. Now it seems to happen at random.. the phone can be sitting idle on the table and it will randomly reboot.
Anyone else having issues this bad?
Chr0nicDreamz said:
I have been through 2 phones already, this one here is the worst yet. Within the 1st hour of use it had rebooted 3 times. Now it seems to happen at random.. the phone can be sitting idle on the table and it will randomly reboot.
Anyone else having issues this bad?
Click to expand...
Click to collapse
Mine's done it about 3 or 4 times in the month I've owned it... perfectly acceptable and better than my previous Android device... or my iPhone before that as a matter of fact.
I have to wonder if it is due to some piece of software you have installed.
The new phone was received today. I had only added my gmail account to it and not restored anything on it yet. it was bone stock with the exception of the account. and it rebooted now 5 times in the last 1.5 hours. The last 2 times were done AFTER a factory reset
Mine reboots maybe once or twice a week, which while annoying, I can live with.
<Removed>
Youssarian said:
That bad no, but mine had the occasional reboot as well and that was completely stock. It did it after resetting the vivid. The next logical thing was to back off the stock bloatware / spyware one at a time and of course the stock app uninstall is very limited, but I did what I could and it still did it. I blamed Carrier IQ, which may, or may not be true, but I blame it anyway. <G>
Click to expand...
Click to collapse
What I have come down to is returning it to amazon. After speaking to a very polite and helpful rep he had state they have been getting lots of returns for locked bootloaders as the main reason but also random reboots. So he gave me the skyrocket for free i just have to make sure that upon delivery I hand the vivid to UPS. I really Hate to leave HTC but this is something I cannot deal with as I need a phone that works since it is tied to my business.
I've had mine for a couple weeks now and it has done it once. Freaked me out though. It was just sitting on the car seat when I happened to look over, it shut off briefly and went to the splash. I thought about returning it at that momnet... and still am. If It wasn't so new, I probably wouldn't care.
Mine did this while charging and went away with new battery. I called HTC and they sent one out.
Bad batch of phones?
There is another, older thread on this same issue. I have experienced reboots three times in this first month, but not in the past week or so. Based on your experience, and some other issues in other threads, I think there must have been a bad batch of phones. It's too bad a replacement did not make things better.
I used to have random reebots, but for the past couple weeks it hasn't happened. Not worried about it anymore.
I don't really get random reboots anymore but it freezes sometimes while trying to lock/unlock the phone. Just emailed HTC to see if my device is faulty or if its a known issue.
Sent from my HTC PH39100 using XDA App
travisxcore said:
I don't really get random reboots anymore but it freezes sometimes while trying to lock/unlock the phone. Just emailed HTC to see if my device is faulty or if its a known issue.
Sent from my HTC PH39100 using XDA App
Click to expand...
Click to collapse
I just got a call from HTC regarding a failure to help resolve an issue and the bad review i gave them via their survey lol.

Does anyone else's phone just seriously not work??

Ok I've had my revo for almost a year and I have to say this thing just keeps getting worse and worse. In the beginning the 3g data delay made me nuts, then with the Revolt rom it was fixed, then i started having super hot battery issues with up to 40% of my battery gone in less that 30 minutes. Upgraded to i belivee 1.4 and that fixed it.... With the factory gingerbread update I was really excited for the change and happy for about 3 days.. then serious memory lockup issues. Ive been on the latest Ginger Volt and kernel for some time now and my phone will unlock and work great.... about 1 out of every 3 times. Usually its so unresponsive to unlock my pattern is wrong. Then anything i access can take seriously up to 30 seconds to open. Typing is slow and facebook crawls. I have limited apps on my phone and zero games. Also when listening to music on an airplane if I try to access anything chances are my music will skip lol. When i try to answer a call i have to swipe atleast 3 times.. same goes for hanging up.. usually the other person has to! This phone is terrible in my opinion, I WILL SAY THE ROMS HAVE MADE IT BETTER, I DONT BLAME THEM AT ALL. My original motorola droid never had this many issues and honestly worked great as a phone. Since I do use it for work I'm really thinking about bailing on my contract and starting with ATT (i really really dont want to) but I cant afford a $700 iphone so its one of my only choices. Verizon will not do anything about this except give me a refurbished phone....they even exclaimed theyve had nothing but problems with this phone and do not recommend it to anyone....(perhaps thats just the salesperson's opinion). Any ideas? should i try a refurb or just bail on this thing all together?
Myhigh said:
Ok I've had my revo for almost a year and I have to say this thing just keeps getting worse and worse. In the beginning the 3g data delay made me nuts, then with the Revolt rom it was fixed, then i started having super hot battery issues with up to 40% of my battery gone in less that 30 minutes. Upgraded to i belivee 1.4 and that fixed it.... With the factory gingerbread update I was really excited for the change and happy for about 3 days.. then serious memory lockup issues. Ive been on the latest Ginger Volt and kernel for some time now and my phone will unlock and work great.... about 1 out of every 3 times. Usually its so unresponsive to unlock my pattern is wrong. Then anything i access can take seriously up to 30 seconds to open. Typing is slow and facebook crawls. I have limited apps on my phone and zero games. Also when listening to music on an airplane if I try to access anything chances are my music will skip lol. When i try to answer a call i have to swipe atleast 3 times.. same goes for hanging up.. usually the other person has to! This phone is terrible in my opinion, I WILL SAY THE ROMS HAVE MADE IT BETTER, I DONT BLAME THEM AT ALL. My original motorola droid never had this many issues and honestly worked great as a phone. Since I do use it for work I'm really thinking about bailing on my contract and starting with ATT (i really really dont want to) but I cant afford a $700 iphone so its one of my only choices. Verizon will not do anything about this except give me a refurbished phone....they even exclaimed theyve had nothing but problems with this phone and do not recommend it to anyone....(perhaps thats just the salesperson's opinion). Any ideas? should i try a refurb or just bail on this thing all together?
Click to expand...
Click to collapse
My phone isn't anything like that. I would get a refurbished one.
Sent from my Transformer Prime TF201 using xda premium
I've never had issues with it. You could try a refurb or you could always have them send you a different phone like a tbolt our charge. Glad I've never had any issues with this phone I love it. I came from a og Droid and had nothing but issues with it.
GINGERVOLTED!

Had it for less than a week and screen dead

Last night my phone got a text and when I took it out my pocket the screen would not turn on. It was just blank. The buttons next to the home button still light up and the LED light still flashes. Vibrate still works etc. I took the battery out and out it back in... nope the screen is buggered. It has no water damage and it hasn't been dropped etc.
Just thought I would post this in case anyone has any similar problems.
I'm so angry If I'm being honest... my phone store wouldn't even send it away for me... they asked me to phone customer services and pack it and send it away myself. I have exams etc so its something I refused to do. Thankfully another store helped me out but I have never been so angry at a combination of companies. I have already spend £100 up front for the phone. Now I have no phone and apparently there is none in stock so I'll have to wait until they are ready. Not even given a replacement.
tartanarmy1 said:
Last night my phone got a text and when I took it out my pocket the screen would not turn on. It was just blank. The buttons next to the home button still light up and the LED light still flashes. Vibrate still works etc. I took the battery out and out it back in... nope the screen is buggered. It has no water damage and it hasn't been dropped etc.
Just thought I would post this in case anyone has any similar problems.
I'm so angry If I'm being honest... my phone store wouldn't even send it away for me... they asked me to phone customer services and pack it and send it away myself. I have exams etc so its something I refused to do. Thankfully another store helped me out but I have never been so angry at a combination of companies. I have already spend £100 up front for the phone. Now I have no phone and apparently there is none in stock so I'll have to wait until they are ready. Not even given a replacement.
Click to expand...
Click to collapse
I had a similar issue with my first S4. It randomly rebooted numerous times and I had it for a little under a day. I took it back the next day and swapped out my white S4 with a black one and all has been well thus far. My buddy also had an issue with his screen as well. He went to put a case on it and the screen flickered and died. He too had to get a replacement. Your situation is a little more drastic but it seems we aren't the only ones with screen issues.
travisw0204 said:
I had a similar issue with my first S4. It randomly rebooted numerous times and I had it for a little under a day. I took it back the next day and swapped out my white S4 with a black one and all has been well thus far. My buddy also had an issue with his screen as well. He went to put a case on it and the screen flickered and died. He too had to get a replacement. Your situation is a little more drastic but it seems we aren't the only ones with screen issues.
Click to expand...
Click to collapse
It is ridiculous that the screens are faulty in the first place but if they could just give me a new one like yours I would have been as happy as larry. Did you lose all the apps etc you had downloaded? I bought ice age and everything =/
apparently my phone company only replaces new items within 7 days. If my screen broke tonight instead of last night I would not have been given a replacement and would have got a "re-furbished" one. ARRRHHHH I would have torn the place down if they had said that to me!
I've had got mine 4/29 and have had no issue except for that lag when to much crap is open in the background.
Sent from my SPH-L720 using xda premium
My issue is the red hue with pure black backgrounds
Sent from my SPH-L720 using xda app-developers app
I had my phone for about 2 days and I noticed that the screen would flicker. Since it was my first Amoled I just figured it was something I would have to get used too. Well the flicker started to get worse and even made it difficult to read anything on the phone. So I took it into sprint and told them I wanted a new one, not some returned or beat up phone.
There was a problem with the screen after all and they did give me a new in box phone. Haven't had an issue since. With any new product it just seems you might get lucky.

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