[Q] text and data still work fine, phone doesn't work... - Captivate Q&A, Help & Troubleshooting

You guys helped me root and customize my captivate a year ago, and all has been working fine until now. I barely know enough to be dangerous...
With no notice, my phone stopped working unexpectedly. When I try to place a call, everything works normally right up to the "call" screen. But instead of placing the call, the green button immediately goes away. No error messages, no nothing. When others call me, my phone does not respond, and the caller gets sent straight to voicemail.
Texts and data messages continue to function normally. I can take out the SIM, put it in my wife's new Captivate, and use the phone just fine. I've removed battery, done a hard reset, and searched the forum for solutions. No luck yet.
The only thing I've knowingly done to the phone lately is to repeatedly remove/reinstall the SIM, as I've been using it to set up my wife's new phone. I have Titanium Backup, but many of the system functions (such as dialer) inexplicably show no backup available. I have also done a scan with Lookout, which showed no problems.
Any suggestions?

My next move would be to reflash the firmware. What firmware are you running right now?

Do yo have alot of apps, pictures or videos on your phone ? I ask this because, my youngest teen daughter had so many pictures, " 2040" 7 pages full of mostly useless apps more than 8 videos " was ticked by then and stopped counting " , it took over 5 minutes to boot up "media scan" lagged so bad just trying to unlock the screen and when you tried to answer the phone it would completely lockup and the call would fail. So I put an external sd in and moved all the crap over to it and now no more lag, phone works as it should when it's answered.
Just something to look at .

Related

Tilt very very unresponsive today.

Its not letting me receive any calls. Because by the time I press "Accept" it becomes unresponsive for like a couple of mins and the call has already ended.
Its taking forever to load any apps too. It takes forever to open the Programs folder or the Settings folder. Everything takes like a min on the phone now.
I don't know what has caused this. It was working fine yesterday. I haven't installed any new apps either.
I have the HTC stock ROM downloaded from this website. I've had it installed for a few months now without a problem.
Can someone please help me in understanding whats causing this?
I've restarted the phone a few times now. The boot time is around 15 mins for some reason. It stays at the Window Mobile 6 screen for 15 mins before starting up.
Hard reset anyone?
Is that the only solution?
I'm sick of this and slowing turning anti-windows.
Some times things need to be refreshed. Don't be scared, it will be ok.
ashoooo said:
Is that the only solution?
I'm sick of this and slowing turning anti-windows.
Click to expand...
Click to collapse
I know the feeling
Somebody please explain to us that this slowness/unresponsiveness is unique for the TYTN II?! Should I expect the same from a HTC Touch or a Samsung?
ashoooo said:
Its not letting me receive any calls. Because by the time I press "Accept" it becomes unresponsive for like a couple of mins and the call has already ended.
Its taking forever to load any apps too. It takes forever to open the Programs folder or the Settings folder. Everything takes like a min on the phone now.
I don't know what has caused this. It was working fine yesterday. I haven't installed any new apps either.
I have the HTC stock ROM downloaded from this website. I've had it installed for a few months now without a problem.
Can someone please help me in understanding whats causing this?
Click to expand...
Click to collapse
Have you, by chance, been experimenting with network folders? I saw something similar with the file explorer, after I had connected to a network drive at home. It was trying to reconnect while I was away from the home network.
You should expect it from any electronic device like this. Maybe not 100% of the time and not 100% of them, but things like this do happen. There are too many things trying to live in harmony and not step on each others feet for there to never be a problem.
Do a hard reset and see what happens. If it doesn't solve your problem then it's time to look into a warranty claim. If you can use the phone, just backup your numbers and then reset. It's really easy and doesn't take much time to get things back to normal.
Have you, by chance, been experimenting with network folders? I saw something similar with the file explorer, after I had connected to a network drive at home. It was trying to reconnect while I was away from the home network.
Click to expand...
Click to collapse
I didn't touch any of the system folders. In fact, nothing was done to the phone since yesterday except send/receive phone calls and play Solitaire.
If you don't reset it then don't complain.
Click to expand...
Click to collapse
I've done this (hard reset) before and I have every right to complain. Not trying to be a troll, but sometimes I feel I should've bought an iP***e instead.
Right now I'm trying to take a backup of my files on the Storage card, but Total Commander is unresponsive (trying to copy 5 files for the past 30 mins).
I know I'll eventually hard reset this thing, but I'm just pissed right now.
So you don't think people have to hard reset their iphones? I laugh in your general direction.
If you can't make or receive calls, send or receive text messages, or access email or the web
Check the cell signal indicator in the status bar at the top of the screen. If there are no bars, or if it says "No service," try moving to a different location. If you're indoors, try going outdoors or moving closer to a window.
Check to make sure you’re in an area with network coverage. Go to your carrier's website to see network coverage areas.
Make sure airplane mode isn't on. From the Home screen choose Settings, then turn Airplane Mode off.
If that doesn't work, turn airplane mode on, wait 15 seconds, then turn airplane mode off again.
Make sure to include an area code for every phone number in your contacts list that you use to send or receive text messages.
If that doesn't work, turn iPhone off and turn it on again. Press and hold the Sleep/Wake button on top of iPhone for a few seconds until a red slider appears, then slide the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.
Note: If you enter the SIM PIN incorrectly three times, you may need to contact your carrier for a Personal Unlocking Key (PUK) to enable your SIM card again.
If that doesn't work, there may be an issue with your wireless service. Call your carrier or go to your carrier's website.
If that doesn't work, restore the iPhone software. See this document or see "Updating and Restoring iPhone Software" in the iPhone User's Guide.
Click to expand...
Click to collapse
So you don't think people have to hard reset their iphones? I laugh in your general direction.
Click to expand...
Click to collapse
Come on now. You know what I meant. I wasn't trying to imply that at all. I was just venting. Sorry if it offended anyone.
is it possible that its just having trouble reading the sd card (if you have one?) maybe the file system is becoming corrupt on the card and its constantly trying to read it?..
is it possible that its just having trouble reading the sd card (if you have one?) maybe the file system is becoming corrupt on the card and its constantly trying to read it?..
Click to expand...
Click to collapse
I thought about this. I tried using the phone without the SD card. But the behavious was the same. Currently I'm hard resetting it
So how did it go?
Just finished hard resetting it. The phone works now. Fortunately I had an export of my contacts in an XML file (using a .NET utility that I wrote.) Unfortunately, I haven't written the import part of the utility yet
The phone works, but my docs and pics are gone. The SD card works fine. Thanks for your help guys.
Outlook works nice for backing up contacts and there is also a program you run from your phone that does the same thing. I think it's PIM backup
use cleartemp from now on to clear unneeded items on every start up
it is pim back up
its the BEST
ChumleyEX said:
Outlook works nice for backing up contacts and there is also a program you run from your phone that does the same thing. I think it's PIM backup
Click to expand...
Click to collapse
jahrami said:
use cleartemp from now on to clear unneeded items on every start up
Click to expand...
Click to collapse
More junk to cause this sort of problem.

[Q] Foce close error all installed apps not showing 2nd time...

Hi,
I have a rooted GT-i9000m (bell Galaxy S Vibrant). I used the one click lag fix to root my phone and it works fine.
A few days ago out of no where all the apps started auto closing as soon as i opened them and then both the menu and back touch buttons lit up and the screen went black. I held the power down till it rebooted only to get and error with com.android.calendar even tho I never use the app. When it finish's booting none of my installed apps are showing.
The first time it happened with com.android.app and I did a full wipe and factory reset and just reinstalled everything.
Ideally I don't want to system reset to factory settings again and lose all my files and notes that i copied back on to the phone 2days ago...
Please note I have tried clearing the data for the calendar app in settings -> apps and i cleared the calendar back up. My problem is that none of my installed apps are showing...
(Update) I also cant reinstall or update apps due to a Installation error - Insufficient storage. But there's room on both SD cards. I also set 850mb for apps when i did the one click lag fix and i don't have 850mb of apps installed.
(Update 2) I did a factory reset again this time i didn't format the internal and external SD cards. (It works like new again) Thus I got to keep all my personal files and ring tones ect. The only thing that was deleted that I didn't back up is my Notes. This leads me to my new question whats best for backing up apps on a rooted SGS (bell Vibrant)?
If anyone has answers they would be much appreciated.
i had the same problem
install rom manager from the market place
there is a option in there "Fix Permissions" just run that and it will fix it up for you
only takes 1-2min to run
Tried what you said but i cant install anything... I get Installation Error - Insufficient storage available.
I now understand the cause of the problem. I change my battery once and some times twice a day. At first I would wait for the long shut down (untill the screen goes totaly black) and then take off the back and swap out the battery. At least 3 times the phone would boot up and ask me for the network unlock code (I bought the unlock code directly from bell for 75$). I found this rather annoying so i tried just taking the battery out wile it was on (idle) and it appeared to work flawlessly at least 20-30 times before the phone would start to do an endless force close loop cycle. This kept forcing me to do a factory reset on the phone. I can only assume the one click lag fix and my disregard for the need of the shutdown before removing the battery must be all the cause of my problems.
I will try and see if my phone is more stable with out the one click lag fix.
nope that is not the cause of the problem
but it sounds like you are another victim of the lag fixes that is killing your internal SD card.
not the fault of the lag fix, it just make the problem apear sooner than later
I have been having a similar issue and I'm using Voodoo lagfix. I think it's because I took the battery out before it had completely shut down.
read this
http://forum.xda-developers.com/showthread.php?t=793404
Well the phone bit the dust today. I opened up google maps to look up an address and it crashed with the usual error. So i rebooted the phone and now it stays stuck at the boot logo. (the glowing S with both touch keys staying lit) So i did the recovery thing again but this time I had to do the Vol-up + home + power in order to get the phone working some what. IDK but it wont let me log into my google account to sync my contacts. My APN settings are correct and working and I even tried off my Wifi at home. I'll just hope its a google problem and not my phone acting up. Thanks for the pointer to the bad internal SD. That may be the problem kinda hard to prove it to Samy thoe...
I get force close errors after about 4-7 days of use. Now its gotten worse. A few days ago I was looking up an address and my phone crashed and rebooted it self. It then hug at the S boot logo for 20mins. I got to my friends apartment building to find my phone still stuck at this boot logo. I couldn't remember his apartment number or buzzer code... Normally i just check my contacts list and buzz the code. I was standing out side in the Canadian fall cold wind trying to get this phone to work... OMG i almost just smashed it on the spot. Anyways I remembered about something i had read on this forum about the recovery mode ( i had used it to root ) so i tried that out got the little menu and tried every option before having to do the dreaded factory reset. Well nothing work with the exception of the factory reset it got my phone working in about 5mins... LOL
Anyways I thought I might try upgrading the firmware when I got home. What a mistake... I cant control my phones MP3 player via my bluetooth car stereo any longer. Tried everything even a factory reset and formatting the internal and external SD's. I tried running it with out rooting it again and with out the lag fix in hopes that I wouldn't get a force close error. Wouldn't you know it about 5 hours after the factory reset un-rooted just after i finish coping over all my music. I get a force close error! So I tried again and this time the phone ran for about 30hours before it started giving me force close errors about the email now...
Sigh I've tried just about everything in my power to make this phone work. So I assumed it must be the phone... I called Samsung up to get a RMA going... Wouldn't you know it they tell me that I have to call my carrier to get it RMA/repaired. I try to explain that I bought the phone with out a contract and bought the unlock code from Bell so I could use it on Fido. They tell me to call Fido... ROFL Fido wouldn't even give me their APN settings when i got this phone so knew they would be of no help. They don't even have one android phone in their line up i tell the sammy rep. So they tell me I should go back to the Bell store I bought it from to get it repaired/RMA'ed.
I doubt Bell will be of much help but here's hoping.
Do you think my phone is broken, bad flash, buggy memory, ect and needs to be RMA'ed?
Update...
I got my phone back from repairs 2 weeks ago. They flat out replaced the phone for a new one. This was a huge headache for me because the new one wasn't unlocked. Took Bell 2 hours to get the new one unlocked wile my wife waited out side double parked downtown! (I thought it would be a quick pick up and I would be out) The blue-tooth works flawlessly again!!
Much to my dismay the replacement phone has started acting up much like my first one did. It gets several force close errors a day and has gotten to the point where it no longer can send or receive text messages (using Handcent). The stock Music Player app also force closes at random with more frequently. It looks like I got another Lemon. This time around I did NOT root, lag-fix, or flash firmware. I will be sending it for repairs as soon as I can afford to buy another phone to use wile this one is off at repairs. My back up phone is a 3~ year old Iphone3g that my son has made his... (cracked screen, vol rockers dont work, power button is jammed in, the LCD screen it self is bleeding on the top edge)
The Vibrant never let me down other than as a phone. As a divx player or using all-share it rocks! I use these features A LOT to play my 720p divx movies on any TV or the projector in the bedroom .
with that being said I might keep the phone just as a portable movie player to bring from place to place and put my sim in something more stable.

[Q] Woke up to a less functional Captivate..

Long time lurker, first time poster.
I woke up today to see my captivate screen showing blank screen (active black screen with buttons lighted up) being unresponsive. It was on it's charger from the night.
I pulled the battery to shut it down. It rebooted. I thought nothing about it until I tried to use it about an hour later.
I have had it on stock Froyo, with no root. Never have flashed any other ROM besides updates through kies.
Problems and things I've noticed so far:
No puzzle lock screen. Can't find it under "set screen lock". Only None, Pattern, PIN, Password available.
Home button and search button do not function(they light up like they are pressed, but not action occurs in any apps or home screen).
No data. Usually i'd see edge or 3g, but I have no data connection.
Text messages wiped. None available through "Messages"(though call log shows history of messages).
Keyboard was on stock android rather than swype(since changed back to swype).
Holding power button only shows "Power off" option. Before there was at least Airplane mode.
GPS was on(I hardly ever use it).
Location settings seemed to be default("use wireless networks" was unclicked)
Most other settings/app data seems fine.
About phone info:
Model Number: SAMSUNG-SGH-i897
Firmware version: 2.2
Baseband version: I897UCKB1
Kerner version: 2.6.32.9
Build number: FROYO.UCKB1
Click to expand...
Click to collapse
Other related things:
Day or two before I received a text message from AT&T to download Kies and use Froyo(Don't remember exact wording, lost the text message, but something to the effect it looked like a mass mailing text to update to Froyo using Kies). I was already on Froyo(flashed as soon as I found out it was available few months back).
I also got a text message about downloading their at&t app to manage my minutes and pay my bill(also already had that app).
My Captivate would randomly freeze/unresponsive a few times, but I didn't think much of it.
Google Music app seemed to randomly start playing the audio file i paused(just in my pocket, or once when i put headphones in to make a call).
Searching the forums, haven't found too much related.
One thread suggested using "home switcher", which I have tried(both Froyo and regular versions, though can't press home button for Froyo version). Neither seems to know what my default Home App is, but it only sees TwLaucher(I only have TouchWiz).
Tried installing an alternative launcher(ADW,LauncherPro), still no home/search button.
I'm without my computer for the weekend, so I can't backup my files and reset to factory just yet.
Anyone have any thoughts to fix this or know what may have went wrong?
I might finally make the jump to a Custom ROM if it'll fix this.
Yes, you should either flash a custom rom or do a factory reset. I will say an event similar to this, also involving text messaging, is what made me make the leap to Assonance, and then Serendipity, and I haven't looked back.
Sent from a state of Serendipity
At the least, try a master reset.
You're not alone....
Two Saturdays ago, I woke up, grabbed my phone to see what time it was and my phone was going haywire. It as blinking, flickering and rebooted on its own a couple of times...without me touching it.
When I DID manage to access the phone after a reboot there was no connection. I couldn't call, send/receive texts, nor could I access most of the features (during one of the haywire moments, the phone popped open my "Gallery" folder and started running a slideshow and then shut down. Again, all without me touching it!) There was a distinct blue circle with a slash where the 3G bars used to be on the top right corner of the phone.
I did a factory reset and didn't help. Wiped everything off the phone, but the device was still going nuts.
I got the phone in mid-December and have absolutely pampered that thing. Never dropped, never scratched, never abused. So I was surprised when I took it into the AT&T replacement center that the lady told me that my battery was wet! Not the phone, but the battery. Those two white-that-turn-pink indicators are so close to each other on the phone that I can't see how one gets wet while the other doesn't.
So they give me a new phone. One thing I noticed right away was that my data usage went WAY UP with the new device. To put it in perspective, I used 100 mb of data in 29 days and 64mb IN ONE DAY with my new phone. I thought it may be a one-time fluke, but it's not. I am only 10 days into my new month and am already at 164mb out of 200mb in my plan. I have NEVER used 164 mb in the 6 months previous, let alone in 10 days.
Fun's not over yet. I noticed a lot of crashes and "Force Closes" with the new phone too. I didn't even have any apps downloaded yet and things were still crashing. Last night I pull my phone out to take a picture and...nope. Screen was all kinds of whacked out and it crashed. And still does now every time I open the camera function. I managed to get in camera mode fast enough to do a reset, but didn't work. The screen is fine otherwise. So looks like I'm back to A&T tomorrow for another round.
I'm glad you posted this, cause the same morning all this happened -- literally, within 10 mins of me waking up -- my computer (brand new - 2 days old) went berserk and shut off and my stereo started flipping channels, turning the volume, treble, bass up and down..BY ITSELF without me touching ANYTHING! It was pretty freaky. I wondered if I was struck by lightning the night before.http://media.xda-developers.com/images/smilies/eek.gif
I was finally able to get back home today and do a factory reset. This (somewhat) solved the problem. Everything is mostly back to normal(home button and search button work on home screen, lock screen is there).
Lost a couple of game saves as I had no method to pull a save file(was doing adb pull on some known file locations).
I did run adb logcat before resetting, and home button and search button seemed to trigger something, just not follow through(Search button did work in a card game as a forward button and home button worked in the kies app to exit, just never as a return to home button in apps).
I'll be looking to root and flash a custom ROM, especially root so I can do a proper backup in case anything like this happens again.
I just want to say thank you posting in q&a and doing research before and after your flashing started. Then searched after your problem. You're a new member of a breed that are few and far between. I will hit your thanks when I get on my computer, app doesn't have it. You will go far here.

[Q] Input Issues and Data Connection Drops

Hey there.
I have a stock Samsung Galaxy S4 Active on the AT&T network. Recently, I've been plagued by a number of troubles.
Bit of background:
For a while, I had the most bizarre issue: the screen thought I was touching it when I wasn't, near the bottom-middle of the screen, and would attempt to open/click on anything in that area. Often turning the screen on and off would help, for a little while. I was reaching my wits' end, because that would obviously be very frustrating to someone who uses their phone frequently throughout the day.
I thought maybe it had been new software I had installed, so I did a factory reset. Problem remained. I factory reset with NO backups. Problem remained. I updated to 4.4.2 via OTA. Problem remained...
And then mysteriously went away on its own.
I've been working in tech for a decade now, mainly in PC and server architecture, so I know better than to look a gift horse in the mouth - but I also know better than to think a problem that "mysteriously" goes away is gone for good. So the first part of my question: does anyone know what could have possibly been causing this?
I'm not super phone-savvy. I've rooted and flashed a few phones in the past couple years, but I'm by no means developer-level.
---------------------
Which brings me to my next problem... around the time that this issue went away, another one cropped up. Randomly, my phone will stop sending/receiving texts/calls, and the data connection will not function. This will continue until I turn on airplane mode and turn it off--at that point I receive all my missed texts, and it works again... sometimes for 5 minutes, sometimes for nearly 2 days. It's really frustrating. I've tried factory resets, I've tried restoring default APNs... but I'm at my wit's end with this. Can anyone help?
Thanks!
I should add that, with my last issue, it still shows a data connection in the notification bar - but there is none, or at least, no activity on it. It doesn't simply act as if it's in airplane mode and go "wah no data network" as soon as I try using it--it just simply hangs for ~30 seconds, then times out. Messages don't get received, webpages don't load, calls don't get placed, etc.

PLEASE HELP

i need some help and i do not know where to go.i think my ex is in my phone. my phone will randomly shut off on its own. certain settings that i have turned off will turn back on by themselves. bank apps and social media apps will be signed out when i wake up in the morning. one time i found a video with my pictures and it was a video of me sleeping. video was all black so all you heard was me sleeping. deleted photos that has been deleted for quite some time re appear and there always pictures of me and him. my son also requested my data from facebook and there was a device listed that was name OnePlus which i have never heard of. Also i decided to grab an older phone of mine to use. i signed into snapchat account on my older phone and it did not log me out of note 8. both phones were active at the same time with the same account which i know should not be possible. i also get a ton of random texts from fake email address or numbers and the message is always some obscure message with a bunch of symbols and numbers. and they always come in right when i leave my house or when i am out and about. also every now and than i can be using my phone and right when im using it everything just stops. i cant access apps at all. i can open them but i have no network connectivity. even tho on the top of my phone it will say i have full bars and i have 5g working. and itll stay like that for sometimes 30 mins to an hour. what can i do? should i replash my firmware? to take out what ever letting him remotely access my phone? im so lost at this point. THANK YOU ALL IN ADVANCE!!
Lots of solutions...
One is to factory reset and start fresh with a new PIN.
what you can do is inform your family, friends, employer etc. that you have been hacked and it's possible they receive messages from you you actually have never sent in person. ask them to call you instead of texting.
besides that, I recommend digital detox. is your phone really that important you can't even leave the house without?

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