[Q] At&t Tab Won't hold signal - Galaxy Tab 8.9 General

So I purchased an LTE Galaxy Tab about 3 weeks ago and have been tossed all around by At&t customer service Samsung customer service and just about anyone else who could possibly know anything. I work for a retailer have have talked through my inventory director to an inside Samsung rep as well.
The problem is that whenever I drive further than say 5 miles (or 8ish km) the tablet will drop the signal and I will have to restart or cycle airplane mode to get it back. This happens regardless of wifi conditions or signal strength. I have tried 3 different SIM cards and also done an exchange for a new device. I haven't sold any of these to see if someone else has had this issue. Anyone else having this problem?

dawgsoverrebs said:
So I purchased an LTE Galaxy Tab about 3 weeks ago and have been tossed all around by At&t customer service Samsung customer service and just about anyone else who could possibly know anything. I work for a retailer have have talked through my inventory director to an inside Samsung rep as well.
The problem is that whenever I drive further than say 5 miles (or 8ish km) the tablet will drop the signal and I will have to restart or cycle airplane mode to get it back. This happens regardless of wifi conditions or signal strength. I have tried 3 different SIM cards and also done an exchange for a new device. I haven't sold any of these to see if someone else has had this issue. Anyone else having this problem?
Click to expand...
Click to collapse
do you live in an area with bad cell reception (in the woods?)

orlandoxpolice said:
do you live in an area with bad cell reception (in the woods?)
Click to expand...
Click to collapse
Nope metro Cincinnati and my Galaxy Skyrocket works fantastic. I actually got a little further last time and was able to stream video as a test all the way to work before it dropped off. (15 mile trip taking me right through downtown Cincinnati.) Of course when I got there I lost it.

May need to flash the modem again.
Sent from my SAMSUNG-SGH-I727 using xda premium

orlandoxpolice said:
May need to flash the modem again.
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
Click to collapse
Where can i get that? I rooted and tried that kernel with no change.(not that there was much that was supposed to change)

dawgsoverrebs said:
Where can i get that? I rooted and tried that kernel with no change.(not that there was much that was supposed to change)
Click to expand...
Click to collapse
I dont really know. I have a system dump but dont know if the modem is kept within those files.
you could always just flash the stock ATT firmware again?

orlandoxpolice said:
I dont really know. I have a system dump but dont know if the modem is kept within those files.
you could always just flash the stock ATT firmware again?
Click to expand...
Click to collapse
I've had 2 of them do this with and without root from day one. Is re-flashing really going to do anything?
Here is some more info. Samsung customer support told me to re-create the stock APN and see if that would work. Well the tablet won't stay on any other APN except the default. i have also tried a "pta" APN (like on the skyrocket) and the "phone" APN (just HSPA+).

Related

3G Internet Issue

I just saw that early today was added a Fastboot Package for Claro Argentina (Milestone 3 XT860) in this thread: [Fastboot Files] Gingerbread 2.3.5 and 2.3.6 for UMTS XT860 Milestone 3 (Can't link, sorry).
Here is my problem: two weeks ago I was able to access internet from my XT860 using 3G from my house, but since the 24th of December I'm not able to (2G - EDGE works good). I don't know why. If I move two blocks away from my house I have perfect reception and I can use 3G data without any problems. I already took the phone no customer's service and they gave it back to me with another blur version but still it doesn't work. I'm making almost daily calls to Claro but they don't do anything.
Currently I'm using: 2.3.4 with 5.1.790. Should I expect any change if I flash the new files?
Thank you for your help.
P.S: I don't live inside a Faraday cage
Milt75 said:
I just saw that early today was added a Fastboot Package for Claro Argentina (Milestone 3 XT860) in this thread: [Fastboot Files] Gingerbread 2.3.5 and 2.3.6 for UMTS XT860 Milestone 3 (Can't link, sorry).
Here is my problem: two weeks ago I was able to access internet from my XT860 using 3G from my house, but since the 24th of December I'm not able to (2G - EDGE works good). I don't know why. If I move two blocks away from my house I have perfect reception and I can use 3G data without any problems. I already took the phone no customer's service and they gave it back to me with another blur version but still it doesn't work. I'm making almost daily calls to Claro but they don't do anything.
Currently I'm using: 2.3.4 with 5.1.790. Should I expect any change if I flash the new files?
Thank you for your help.
P.S: I don't live inside a Faraday cage
Click to expand...
Click to collapse
That sounds more like a problem with their network. I don't know why your device would selectivly not work just at your house. That's an odd software bug.
Sent from my XT860 using xda premium
Endoroid said:
That sounds more like a problem with their network. I don't know why your device would selectivly not work just at your house. That's an odd software bug.
Click to expand...
Click to collapse
I don't know what's going on but it's weird for me too. Anyway I'm going to flash the new firmware with RSD. First time doing this with Android, any tips?
Milt75 said:
I don't know what's going on but it's weird for me too. Anyway I'm going to flash the new firmware with RSD. First time doing this with Android, any tips?
Click to expand...
Click to collapse
Make sure your battery is fully charged, recently another user borked his phone as it died during flashing. I have a thread called xt860, custom roms and you that has a full guide on fastboot flashing, rooting and custom roms
Sent from my XT860 using xda premium
Well, I've already successfully flashed the new firmware but the problem is still there. That's it, I have no clue on what to do next. Thank you for your support anyway.
Milt75 said:
Well, I've already successfully flashed the new firmware but the problem is still there. That's it, I have no clue on what to do next. Thank you for your support anyway.
Click to expand...
Click to collapse
I think its with their network, or perhaps physical interference from something nearby. I can't think of why it would selectivly not work only at your house if it was a hardware/software issue it would be either all the time or totally random. Try mapping out the area where it cuts in/out and report it to your carrier.
Sent from my XT860 using xda premium
Endoroid said:
I think its with their network, or perhaps physical interference from something nearby. I can't think of why it would selectively not work only at your house if it was a hardware/software issue it would be either all the time or totally random. Try mapping out the area where it cuts in/out and report it to your carrier.
Click to expand...
Click to collapse
I've already reported it. Several times. But they just answer "the computer shows that the antenna is working fine, you shouldn't have any troubles". I call every day to complain about it but they just don't do anything.

[Q] San Jose, CA: HTC ONE, no LTE at LTE tower and loss of BT audio

Good evening,
I'm an Ericsson(Sprint) tech (Since 2000) in the San Francisco Bay Area.
My phone is unlocked (Via HTC unlock), had TWRP 2.5.0.0 installed, and is running stock other than that. Rooted with SuperSU
I recently got an HTC ONE and found two odd things:
1. After flashing http://forum.xda-developers.com/showthread.php?t=2251788 , and Power Toggles from the Play store, my Bluetooth audio would go away. The call still connects to the BT headset, but no audio. A stock rom re-flash takes care of that issue 100%. Semi-noob lesson learned, back up BEFORE trying new mods.
2. This phone will not connect to 4G LTE. (more detail to come)
I have tried all the obvious choices: Reflash/Reset, make sure CMDA/LTE mode is set, even changed my LTE Next Timer to 5 from 300 in the ##DATA# screen. I even called employee care and verified that my UICC ID is properly set on the account.
Of course, the local store employees have no idea what to tell me.
I exchanged that brand-new HTC ONE for another brand new handset yesterday. It exhibits the very same exact issues.
This morning on the drive to work, it briefly connected to 4G LTE for a speedtest and I haven't seen LTE since.
For those of you who will say "Yes, but you're in a pre-launch market." I hear you. My response to that is that I physically work on the NV sites. I can take a cabinet key and open the cell site up to verify operation. I am testing this standing UNDER or a few feet away from a NV site running 1900mhz LTE, and my company-issued test LTE phone (different model) is picking up LTE no problem. In fact, I'm so close my download speeds are approaching 30mbps.
I've been lurking here for a while but wanted to see what the community thinks. Did I get TWO faulty handsets, or is there something I'm missing? I still have 1.5 weeks to exchange for yet another handset if I need to.
Thanks in advance for your time.
Disclaimer, these are my own opinions, and not those of Ericsson or Sprint in any way.
I'm pretty sure BT audio is a known issue in most custom ROMs.
Look up "Force LTE" in the Sprint forums. See if that changes anything. (You might have already done this, though)
EDIT: Dial *#*#4636#*#* and change it to LTE only and if that works, LTE + CDMA. If that works, try CDMA/EVDO/LTE (default).
BTW: Where is said tower in San Jose? I live there (here?) and I rarely get LTE signals (but I do).
sauprankul said:
Look up "Force LTE" in the Sprint forums. See if that changes anything.
BTW: Where is said tower in San Jose? I live there (here?) and I rarely get LTE signals (but I do).
Click to expand...
Click to collapse
PM Sent. I'll look up Force LTE on the Sprint forums.
sharksfan98 said:
PM Sent. I'll look up Force LTE on the Sprint forums.
Click to expand...
Click to collapse
Forcing LTE only didn't seem to help.
Here's my plan for tomorrow:
1. Drive to official LTE launch market
2. Test for LTE connection with phone as-is
3. If LTE=YES, happy camper
4. If LTE=NO, run the RUU to flash everything back stock (I know I shouldn't need this, but I'm grasping at straws here)
5. Test for LTE after RUU is complete.
6. If LTE=YES, happy camper
7. If LTE=NO, exchange for a black Sprint HTC ONE (Have Silver now). Maybe there's a bad few in a row.
I'll post tomorrow with results.
Also, to be clear, I'm NOT on a custom ROM. I'm on the Stock Sprint ROM, just unlocked and rooted.
I have had better luck with setting my network mode to automatic instead of cdma/lte ... I live In the Fremont area I see tons of areas light up with LTE now ..
But once I get to my house or my shop for work I have nothing lol.
Sent from my HTCONE using xda premium
NORCALkID said:
I have had better luck with setting my network mode to automatic instead of cdma/lte ... I live In the Fremont area I see tons of areas light up with LTE now ..
But once I get to my house or my shop for work I have nothing lol.
Sent from my HTCONE using xda premium
Click to expand...
Click to collapse
There are a lot of people working really hard to get launched. Glad you're seeing some of that paying off.
I've been going into panic mode with my personal HTC One. I had a horrible experience directly with Samsung on my Galaxy SII. I was hoping to just pick this up and see the heavens open and the light shine down lol.
That hasn't been my experience thus far I'm jealous of all of you happy modders going crazy on this beautiful device. I hope to join you soon
sharksfan98 said:
There are a lot of people working really hard to get launched. Glad you're seeing some of that paying off.
I've been going into panic mode with my personal HTC One. I had a horrible experience directly with Samsung on my Galaxy SII. I was hoping to just pick this up and see the heavens open and the light shine down lol.
That hasn't been my experience thus far I'm jealous of all of you happy modders going crazy on this beautiful device. I hope to join you soon
Click to expand...
Click to collapse
You will soon .. I blame most of it on the network. I know you guys are working hard to get it done. I live in union city and and I have been roaming for the past 2 weeks which really sucks ... I have been forced to use roam control and change my prl to have better roaming ... It sucks to say that I am currently roaming on to metro pcs and have great connection both voice and data lolololol
Sent from my HTCONE using xda premium
Well, here's my results:
1. Drive to official LTE launch market DONE
2. Test for LTE connection with phone as-is NO LTE NEXT TO TOWER IN LAUNCHED MARKET
3. If LTE=YES, happy camper NOT A HAPPY CAMPER
4. If LTE=NO, run the RUU to flash everything back stock (I know I shouldn't need this, but I'm grasping at straws here) FLASHED
5. Test for LTE after RUU is complete. NO LTE
6. If LTE=YES, happy camper NOT A HAPPY CAMPER
7. If LTE=NO, exchange for a black Sprint HTC ONE (Have Silver now). Maybe there's a bad few in a row. CALLING TO EXCHANGE NOW
So frustrating. It worked for one connection the morning I got it and then nothing.
Maybe I'll ask for a black ONE just in the hopes that it came from a different production run.
I really want to like this phone, its beautiful. But this will now be my third brand-new handset.
sharksfan98 said:
Well, here's my results:
1. Drive to official LTE launch market DONE
2. Test for LTE connection with phone as-is NO LTE NEXT TO TOWER IN LAUNCHED MARKET
3. If LTE=YES, happy camper NOT A HAPPY CAMPER
4. If LTE=NO, run the RUU to flash everything back stock (I know I shouldn't need this, but I'm grasping at straws here) FLASHED
5. Test for LTE after RUU is complete. NO LTE
6. If LTE=YES, happy camper NOT A HAPPY CAMPER
7. If LTE=NO, exchange for a black Sprint HTC ONE (Have Silver now). Maybe there's a bad few in a row. CALLING TO EXCHANGE NOW
So frustrating. It worked for one connection the morning I got it and then nothing.
Maybe I'll ask for a black ONE just in the hopes that it came from a different production run.
I really want to like this phone, its beautiful. But this will now be my third brand-new handset.
Click to expand...
Click to collapse
Black HTC One all the way! With any luck you just got two lemons. That's pretty awful luck though, and kind of crazy. Maybe you need to sit on top of the tower.
Rirere said:
Black HTC One all the way! With any luck you just got two lemons. That's pretty awful luck though, and kind of crazy. Maybe you need to sit on top of the tower.
Click to expand...
Click to collapse
>Getting my climbing gear out now< LOL
Black ONE is on the way.
Should I just leave the bootloader saying "Re-locked" or go through the dance to get it back to saying "locked?"
I sent the first dud back "Re-locked" as the guys in the store didn't seem to care at all. I guess it's probably no big deal.
I have done very minimal identical items to both phones:
1. Unlock via HTC /Fastboot
2. Install TWRP 2.5 into Recovery via Fastboot
3. Install SuperSU by following the prompts from TWRP 2.5
4. Installed the 3-button mod here: http://forum.xda-developers.com/showthread.php?t=2251788 via TWRP 2.5
5. Installed "Power Toggles" from the Google Play store. (After this step on each phone, Bluetooth would connect, but no audio. I also never saw LTE work again)
6. Reflashed the official RUU after things aren't working.
You guys are all pro modders, is there any step here that would stand out to you as potentially damaging to getting 4G LTE or maybe hurting the radio file somehow? I see everyone having a field day modding and flashing custom ROMs, now I'm scared to do even the basics for fear that somethings going on behind the scenes.
I've got to go do some actual work now. I'll post an update when the Black ONE comes in.
I have had the same problem of LTE not connecting anywhere. I have done the same things as you, including installing power toggles. If I remember correctly, I believe my LTE quit working after installing it as well. I find it hard to believe that the power toggles app could be the culprit, but it's a possibility I guess.
Sent from my HTCONE using xda premium
Hmm...weird. Before and after I rooted my phone and installed TWRP 2.5 with Super SU and left my phone "as-is" I fortunately have always had LTE in the downtown Hayward area.
I've been able to flash custom roms and not really have any issues other than those related to the Rom itself. Hopefully you really did just have bad luck...maybe buy a lottery ticket? Lol.
Good luck with your next One!
Hope it works out for you!
Sent from my HTCONE using xda app-developers app
tristandespain said:
I have had the same problem of LTE not connecting anywhere. I have done the same things as you, including installing power toggles. If I remember correctly, I believe my LTE quit working after installing it as well. I find it hard to believe that the power toggles app could be the culprit, but it's a possibility I guess.
Sent from my HTCONE using xda premium
Click to expand...
Click to collapse
The only thing that doesn't sit right with me is that after I run the RUU to restore everything, you'd think the issue would be fixed right?
Well look at this everyone...does this sound familiar?
From: http://www.howardforums.com/showthr...scuss-All-Related-Questions-Here-ONLY/page509
"UPDATE: awww, one of those 2g/3g toggle widgets permanetly turned off the LTE radio. Yesterday I could see LTE from Tmo, ATT, Cricket, and MetroPCS. Today all LTE options are gone. When I go into *#*#4636#*#* I can re-select LTE/GSM/WCDMA as a preferred network, but when manually searching for network the phone still can't see any LTE. Power cycling the phone, the field goes back to "GSM auto (PRL)", does anyone know how to make the preferred network stick with LTE without changing back in this hidden menu? What should be in this preferred network blank? and how do you make it stick? anyone?"
sharksfan98 said:
The only thing that doesn't sit right with me is that after I run the RUU to restore everything, you'd think the issue would be fixed right?
Click to expand...
Click to collapse
Yeah you would think so. I have ran the RUU on 2 seperate occasions just to make sure and still no LTE. I will probably just end up trying to exchange it for another one and hope the new one holds up better.
Sent from my HTCONE using xda premium
Now we just need one more brave soul to test power toggles to see if it really is a problem. If it is, contact the dev and tell 'em to declare it incompatible with this device!
sauprankul said:
Now we just need one more brave soul to test power toggles to see if it really is a problem. If it is, contact the dev and tell 'em to declare it incompatible with this device!
Click to expand...
Click to collapse
I agree. If this app is causing this kind if an issue with the One, we need to verify and make sure that nobody else installs it. Maybe someone has a One that they are about to exchange for a different issue would be willing to test this theory for us.
Sent from my HTCONE using xda premium
I don't know about the 2G/3G facet of it (simply because it's never been noted as compatible with my device in Power Toggles), but I've used this app for a long time and I pull LTE quite comfortably.
Update: called Sprint about the issue and they notified my local Sprint store that when I brought my phone in, they were to exchange it for a new One (not refurbished) at no cost. They were out of stock and I should be receiveing it Saturday or Monday
Sent from my HTCONE using xda premium

3G just dropped and hasn't returned??

I've been on Viper rom for the past several months. Today my 3g just dropped and it will not turn back on no matter what I do. Airplane, reboot..nothing. Anyone had this issue? Could it be a PRL issue?
It's most likely not a PRL issue. Try updating your data profile, but more then likely it's a Sprint issue and nothing to do with your phone. My 3g has gotten so bad I don't even try to use it anymore. If I can't connect to WiFi, I just shut data off completely. Sad that Sprint has come to that.
hockeyfamily737 said:
It's most likely not a PRL issue. Try updating your data profile, but more then likely it's a Sprint issue and nothing to do with your phone. My 3g has gotten so bad I don't even try to use it anymore. If I can't connect to WiFi, I just shut data off completely. Sad that Sprint has come to that.
Click to expand...
Click to collapse
Nah I doubt it. My G/f has Sprint, her phone is fine. A couple buddies at work have Sprint and they're fine. It's been like like the last 10-12 hours at work, they use their phones just fine while my data is 100% gone.
I'm on wifi now, I did a profile update and nothing. This is crazy...it's almost like I have mobile data switched off but it isn't. Never had this issue before.
Rippley05 said:
Nah I doubt it. My G/f has Sprint, her phone is fine. A couple buddies at work have Sprint and they're fine. It's been like like the last 10-12 hours at work, they use their phones just fine while my data is 100% gone.
I'm on wifi now, I did a profile update and nothing. This is crazy...it's almost like I have mobile data switched off but it isn't. Never had this issue before.
Click to expand...
Click to collapse
Did you pay your bill?
bigdaddy619 said:
Did you pay your bill?
Click to expand...
Click to collapse
Yep. It was due August 11th and I paid it August 6th.
Thanks tho
Rippley05 said:
Yep. It was due August 11th and I paid it August 6th.
Thanks tho
Click to expand...
Click to collapse
Did you try switching to cdma only in mobile data settings?
Sent from my lair.
volk9029 said:
Did you try switching to cdma only in mobile data settings?
Sent from my lair.
Click to expand...
Click to collapse
Hmm, that worked... I've never even messed with that setting, weird that it gets borked outta nowhere.
Thanks a ton for the tip, really appreciate it. It is odd to me tho
Rippley05 said:
Hmm, that worked... I've never even messed with that setting, weird that it gets borked outta nowhere.
Thanks a ton for the tip, really appreciate it. It is odd to me tho
Click to expand...
Click to collapse
Check your SIM card. If your towers have been upgraded to NV, 3G AND 4G data won't work if there is a problem with the SIM card. People have said the SIM only affects 4G data, but this is not true if the SIM card is removed or not detected in an NV area. Usually the phone will tell you if there is a problem with the SIM card though.
I just went through this on my new Red HTC One because the SIM Wirefly sent with the device was defective. I noticed I could only get 3G from my Airrave, and not any towers around here. That is because the towers here are NV towers and it is connecting in CDMA eHRPD mode for 3G/4G handoff, which requires a SIM card to work properly. I flipped the phone to CDMA only and it is working fine now in EVDO Rev A mode.
Rippley05 said:
Hmm, that worked... I've never even messed with that setting, weird that it gets borked outta nowhere.
Thanks a ton for the tip, really appreciate it. It is odd to me tho
Click to expand...
Click to collapse
same thing happened to me i actually took it to a repair place thinking it was messed up and the tech said that said that it was something to do with them testing the networks. an i know after a couple of days i was able to switch back to the LTE/CDMA mode with no issues.
Same here in los Angeles region
Sent from my HTCONE using XDA Premium 4 mobile app

network not registered error

i have note 4 and im getting network not registered error esp sometimes when im calling or trying to use data service.would b great if anyone could guide how to resolve.
thanks
What ROM, kernel, mods, etc are you running? Is your APN set up correctly? This could be caused by a number of things.
shoaibmukhtar said:
i have note 4 and im getting network not registered error esp sometimes when im calling or trying to use data service.would b great if anyone could guide how to resolve.
thanks
Click to expand...
Click to collapse
Also, see this thread here --> http://forum.xda-developers.com/note-4-tmobile/help/registered-network-error-please-help-t3088806
kabuk1 said:
What ROM, kernel, mods, etc are you running? Is your APN set up correctly? This could be caused by a number of things.
Click to expand...
Click to collapse
model no Sm-910T
android version 4.4.4
baseband version N910TUVU1ANK4
kernel version 3.10.0-2796035 [email protected]#1
build no KTU84P.N910TUVU1ANKU
I also get this issue. I'm also having major issues with my cell reception. No LTE. Stock rooted 4.4.4
I am having this as well. Tmo swears up and down there tower that causes me problems is fine. So tomorrow I get a new Sim and after that a new phone if Sim doesn't resolve and after that more yelling at tmo if not fixed.
Yay...
Sent from my SM-N910T using XDA Free mobile app
nosympathy said:
I am having this as well. Tmo swears up and down there tower that causes me problems is fine. So tomorrow I get a new Sim and after that a new phone if Sim doesn't resolve and after that more yelling at tmo if not fixed.
Yay...
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
Did you use the sim from another phone in the note 4 like I did? Or did you get a new sim when you got the new phone? I just talked to AT&T and they said my sim is not on their network, so I should go get s new sim tomorrow myself.
grmcrkrs said:
Did you use the sim from another phone in the note 4 like I did? Or did you get a new sim when you got the new phone? I just talked to AT&T and they said my sim is not on their network, so I should go get s new sim tomorrow myself.
Click to expand...
Click to collapse
No sir. Used the new tmo Sim that came with the phone. Had the phone since launch, issues started a month ago.
The worst part is I can see all the networks, I just can't register to them!
Sent from my SM-N910T using XDA Free mobile app
crap
nosympathy said:
No sir. Used the new tmo Sim that came with the phone. Had the phone since launch, issues started a month ago.
The worst part is I can see all the networks, I just can't register to them!
View attachment 3300680
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
I bought a note 4 from t mobile a month ago. My girlfriend got her s5 from them the next day. I have a cell tower less than 1 mile away serving up 4glte. Her s5 stays connected to 4glte constant and consistent. Note 4 will not stay connected to 4glte. It connects to G and mostly E. A royal PIA. I have to manually re-connect, sometimes several times to get back on 4glte. What I have done to try to fix: New SIM, Factory reset, Manual re-connect via T-Mobile. Also run with no apps.
Now keep in mind the tmo s5 is working perfectly.
Tmo's solution: Send them 20 dollars and they send me a refurbished phone(to replace my 1 month old flagship that hasn't worked right since day one).
F**k T-Mobile
tatt2mike said:
I bought a note 4 from t mobile a month ago. My girlfriend got her s5 from them the next day. I have a cell tower less than 1 mile away serving up 4glte. Her s5 stays connected to 4glte constant and consistent. Note 4 will not stay connected to 4glte. It connects to G and mostly E. A royal PIA. I have to manually re-connect, sometimes several times to get back on 4glte. What I have done to try to fix: New SIM, Factory reset, Manual re-connect via T-Mobile. Also run with no apps.
Now keep in mind the tmo s5 is working perfectly.
Tmo's solution: Send them 20 dollars and they send me a refurbished phone(to replace my 1 month old flagship that hasn't worked right since day one).
F**k T-Mobile
Click to expand...
Click to collapse
I have been complaining for a month now. Got a new Sim and no fix. They are sending me a replacement phone for free. Tried to charge me $5 but I complained and they removed it.
Not sure the replacement will do anything but hoping for the best.
Try to ask more. Some agents seem more willing than others to assist.
Sent from my SM-N910T using XDA Free mobile app
nosympathy said:
I have been complaining for a month now. Got a new Sim and no fix. They are sending me a replacement phone for free. Tried to charge me $5 but I complained and they removed it.
Not sure the replacement will do anything but hoping for the best.
Try to ask more. Some agents seem more willing than others to assist.
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
All of the agents have been pretty good at attempting to remedy the problem up to phone replacement. My problem is they will not guarantee that I will receive a new unit. They have the refurb option which is complete bulls**t on a brand new phone. Especially when TMob separates the phone from the mobile plan. "Buy a new phone phone from us and if it doesn't work properly out of the box we'll send you some other persons problem for a slight fee" should be their slogan. And they are trying to pound on Verizon lol. I hope you get it working on your end. Good luck.

[Q] Searching manually for all available networks

I was wondering if anyone can answer this, besides T-Mobile who told me yes, but not sure how much I trust them.
Long story short, I can no longer connect to the t-mobile network from my work building. I had already tried, but they requested I do a manual search for T-Mobile network and select it to register on. In trying to do so I get an error that it cannot connect. It also shows 3 other networks when I search. AT&T, Verizon and MetroPCS. Those three do indeed get service in this building and people with those phones have no issue. Not surprised to see Metro PCS since it runs on TMOs network.
So here is my question, These networks only show if the phone can find them? So I *should* be able to force my phone to roam on AT&T? TMO said I could(I was roaming on AT&T a few months ago in another state with no TMO service), but it doesn't let me, won't roam but AT&T has an extremely strong signal here, assume because it sees a tmobile signal, but I cannot connect to it.
They are sending me a new phone to try Monday, but I won't work until Friday, so just figured I'd do some curiosity searching.
I will post screen shots later (at work and have to wait to go outside...*sigh*), but the phone also sees a signal at times, shows signal bars, but won't connect to any network. Is really weird.
Also noticed in the TMO store a few days ago when I had my sim replaced, that my note 4 was nearly 10dBm worse signal than their display phones for the Note 4, S6 and S6 Edge which all had pretty identical signal strength. This was both before and after sim replacement. Don't work with celluar as much (do cisco networking) but 10dBm might be enough to cause me problems in a building.
Hoping at this point it is the phone.
If your phone just got new discard tell tmobile to refresh u on the network.something not set right
BACARDILIMON said:
If your phone just got new discard tell tmobile to refresh u on the network.something not set right
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We've done that. Doesn't work.
I know Tmobiles service works in this building, because MetroPCS does. No one else here has tmobile, but others do have metropcs which runs on tmobile.
is the stupidest thing. Been 5 weeks of not even being able to make emergency calls at work. Verizon/AT&T/MetroPCS/Sprint/etc. all get signal.
and to note, I was only getting HSPA+, but now my phone refuses to connect to HSPA+ if at all possible. Used to be I'd go outside and it would connect to HSPA+ and eventually switch over to LTE, now it only connects to LTE outside my workplace.
This happened on kitkat and lollipop.
I really think it is a network issue, but they have opened maybe 6 tickets in the 5 weeks and are always told no issue.
I am just trying to further research, I really don't want to have to switch to ATT or Verizon because 40 hours of the week i can't make or receive calls/texts/etc.
nosympathy said:
We've done that. Doesn't work.
I know Tmobiles service works in this building, because MetroPCS does. No one else here has tmobile, but others do have metropcs which runs on tmobile.
is the stupidest thing. Been 5 weeks of not even being able to make emergency calls at work. Verizon/AT&T/MetroPCS/Sprint/etc. all get signal.
and to note, I was only getting HSPA+, but now my phone refuses to connect to HSPA+ if at all possible. Used to be I'd go outside and it would connect to HSPA+ and eventually switch over to LTE, now it only connects to LTE outside my workplace.
This happened on kitkat and lollipop.
I really think it is a network issue, but they have opened maybe 6 tickets in the 5 weeks and are always told no issue.
I am just trying to further research, I really don't want to have to switch to ATT or Verizon because 40 hours of the week i can't make or receive calls/texts/etc.
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Click to collapse
I have been thru same thing.u have to keep trying till u find the few people they have that are smart and know the job they supposed to do. Some of those are morons. Take it with a grain a salt and don't believe the we will get back to you in 72 hrs and then never get the call. Keep pushing.
BAD ASS NOTE 4
BACARDILIMON said:
I have been thru same thing.u have to keep trying till u find the few people they have that are smart and know the job they supposed to do. Some of those are morons. Take it with a grain a salt and don't believe the we will get back to you in 72 hrs and then never get the call. Keep pushing.
BAD ASS NOTE 4
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Well I am gonna try the new phone, at that point will be a new phone and a new sim card. Rules me out 100%. After that, I will push. What I really need is to talk to a network engineer myself lol.
I am just trying to learn more about how some of this works. I tried google searching and seems there is very little information on any of this.
nosympathy said:
Well I am gonna try the new phone, at that point will be a new phone and a new sim card. Rules me out 100%. After that, I will push. What I really need is to talk to a network engineer myself lol.
I am just trying to learn more about how some of this works. I tried google searching and seems there is very little information on any of this.
Click to expand...
Click to collapse
They won't get on the phone.they afraid of getting yelled at lol
BAD ASS NOTE 4

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