[Q] No sound from earpiece or from music, but notification/alarm/other sounds work - Captivate Q&A, Help & Troubleshooting

Hi Forum,
I orginally posted this topic on the man Q and A board but it was buried quickly with no response. Perhaps this is a better venue to ask.
My phone is roughly a year old, and today I ran into a weird and potentially phone killing problem
I received a few phone calls from my girlfriend today, the ringer rang loud and clear, but I heard no sound from my ear piece. After a few "Hello?"s, I hung up thinking it was a bad connection. Upon seeing my girlfriend afterwards, she said she heard me on my end. So I got her to call me again and I tried to use speaker phone, and I could hear her fine.
Doing some research on google, I only ran across one other person who had this problem, and upon seeing this, I tested my music player, (as theirs didn't work), and mine doesn't work either
This other person said the problem resolved itself a day later.
In short, my ear piece has no sound during a phone call and my media sound doesn't work (though it works w/ headphones.) My notification sounds and speaker phone DO work, as well as my alarms
Do the notification and speaker phone speakers come from a different place than media and ear piece speakers?
Do I have a software issue? I tried the "push the speaker down" solution but to no avail
Should I wait like the other person?
Any suggestions?
Thanks forum!

Codazzle said:
Hi Forum,
I orginally posted this topic on the man Q and A board but it was buried quickly with no response. Perhaps this is a better venue to ask.
My phone is roughly a year old, and today I ran into a weird and potentially phone killing problem
I received a few phone calls from my girlfriend today, the ringer rang loud and clear, but I heard no sound from my ear piece. After a few "Hello?"s, I hung up thinking it was a bad connection. Upon seeing my girlfriend afterwards, she said she heard me on my end. So I got her to call me again and I tried to use speaker phone, and I could hear her fine.
Doing some research on google, I only ran across one other person who had this problem, and upon seeing this, I tested my music player, (as theirs didn't work), and mine doesn't work either
This other person said the problem resolved itself a day later.
In short, my ear piece has no sound during a phone call and my media sound doesn't work (though it works w/ headphones.) My notification sounds and speaker phone DO work, as well as my alarms
Do the notification and speaker phone speakers come from a different place than media and ear piece speakers?
Do I have a software issue? I tried the "push the speaker down" solution but to no avail
Should I wait like the other person?
Any suggestions?
Thanks forum!
Click to expand...
Click to collapse
I had nearly the same issue, except mine got to the point where the speaker phone didn't work either. Music played fine, phone calls stopped working. I went through a lengthy process of accidently deleting everything I had on my phone, which lead me to buy a USB Jig, install the stock ROM and it worked perfectly. I would suggest trying this before you try and physical fixes on your phone.

Thanks for the suggestion SGT_Watkins
I am an absolute noob when it comes to this stuff. So it took me a while to even figure out what you were saying
BUT, after a whole night of reading and flashing it WAS FIXED!!!
I am quite tempted to phone Samsung and give them a piece of my mind after they told me some hardware was defective even though they clearly weren't listening to what the problem was
Thank you again!

How did you solve this?
I have the EXACT same problem on my Galaxy Nexus. I've wiped it, tried different ROMs, kernels... Nothing solves it! It's like there's a persistent software problem that survives flashing and even battery pulls.

My phone had this same issue not long ago. It was after I had used some headphones for about an hour. I work in a paper converting factory, so I assume some dust was packed in the headphone jack and made the phone think something was plugged into it. I turned my phone upside down and used a paper clip to scrape it all out (compressed air may have been safer). After a few tries, all sounds were working properly again.
Sent from my SGH-I897 using XDA

Related

Crackling Speaker - Need Help!!!

I am having quite an interesting problem with my Kaiser. Yesterday, after doing a hard reset on Dutty's new WM6.1 ROM, my external speaker seemed to have stopped working.
I can make calls, and hear the other party through the phone speaker, but I cannot hear my phone ring, mp3s, screen taps, or the speakphone. Basically, any sound that is supposed to come out of my external speaker does not work. Sometimes I hear crackling, and some faint distorted sound, but this last for 5 seconds, and then all sound stops. If I'm on a phone call, everything is ok and I can speak and hear whoever I am talking to, but the second I turn the speakerphone on, sound will stop or crackle then stop.
I did a hard reset, and got nothing. Reflashed the ROM, same problem. Flashed to a different radio, same problem. Then I flashed back to the original HTC ROM and radio, and still have the same problem.
Obviously, I am thinking its a hardware problem. Their weird thing is that I haven't dropped my phone or done anything different to it. It spent the entire day in my pocket. Since I'm in Canada and cannot purchase the phone here, I bought it from a third party through eBay and therefore do not have warranty. I will probably take it to a local phone repair shop tonight, but I was wondering if anyone else has had a similar problem, or if anyone has any suggestions as to how to fix it.
Any help or input would be appreciated. Thanks a lot!

Faulty speaker... perhaps?

Hi,
First post, so apologies if I'm posting in the wrong place, but I wanted to find out if anyone else is having trouble with the speaker and microphone on an S730?
I eventually received my handset from O2 UK (XDA Atmos) and managed to make 2 voice calls before the speaker stopped working. I can place calls but I can't hear a thing (completely silent), and I no longer have any key tones.
On investigation, it works fine using the supplied headset, and if I grip the phone in a particular way so to gently squeeze the top section, the speaker works again.
I've googled until I'm sick and can't find any references to this on a 730, but quite a few on the 710. Anyone else had this problem.
Oh, and just to really annoy me, O2 are out of stock, so their next day replacement is going to take 18 days!
If pressing on the case kicks it back in it sounds like something is not connecting properly anymore, its possible you could fix it but I would go for the replacement. Does the external speaker still work? I have not seen any other threads about this issue but I am sure we will.
It's hard to tell but I believe the external speaker works as it does ring. However, I'm not able to switch it to speaker phone mode. Doing so does nothing. I also seem to have more luck placing calls than receiving them.
I guess I'll just have to wait for the replacement. Bit annoying that my 'loan phone' from O2 is a nokia 6300 though - hardly comparable! Just hoping the replacement doesn't suffer the same problems...
You sir are the first one to report this issue that I have seen, doesnt mean its not but I wouldnt bet on it being too widespread of an issue. Sounds more like something went wrong in shipping / production and you got unluckey Hope your replacement shows up soon!
Well, my replacement finally turned up today..... and it works just fine. Let's hope it was indeed a one off, or damage in transit, or cosmic rays or something.

Acer Liquid - phone speaker problem

I tried to call for the 1st time today.
When I call to someone, or vice versa, other party can hear me, while I hear nothing at all via ordinary phone speaker (on the front side). Volume changes does nothing.
If I tap "Speaker" - I can hear other party via another speaker (on the rear side of the device).
If I plug the headset in - agian, it works normally as supposed.
Is my phone speaker broken or do I miss something? I played with every settings I could find, but nothing helps...
Did anyone have the same problem?
Acer Liquid, 1.6 orginal rom. I didn't have a chance to reinstall rom yet, so it should be just fine. I did install a few apps from Market.
I had exactly the same problem.
I was using ROM LCR 1.6.
I have just reflashed my phone and still the same problem, I think it is broken.
I've bought my Acer Liquid two months ago!
sounds like a hardware problem with the phone speakers. Normal calls should be heard through the speakers above the screen. speakerphone/ringtones/media sounds go through back speakers.
Had the same issue- returned it for another one.
@
I had a same problem. My phone speaker does not work.
Hi guys,
Just to let you know. I contacted Acer and they immediately told me that I need to send the phone to them for repair. (maybe it's a know issue).
I did that. 3 weeks after got the phone back. It works fine now.
On the paper I got with the phone they said that the part changed is "reciever"
So for those who have the problem - send your phone back.
andrey_zi said:
I tried to call for the 1st time today.
When I call to someone, or vice versa, other party can hear me, while I hear nothing at all via ordinary phone speaker (on the front side). Volume changes does nothing.
If I tap "Speaker" - I can hear other party via another speaker (on the rear side of the device).
If I plug the headset in - agian, it works normally as supposed.
Is my phone speaker broken or do I miss something? I played with every settings I could find, but nothing helps...
Did anyone have the same problem?
Acer Liquid, 1.6 orginal rom. I didn't have a chance to reinstall rom yet, so it should be just fine. I did install a few apps from Market.
Click to expand...
Click to collapse
I encountered this problem today....
I thought it was a hardware problem...
A Full Wipe cleared the issue..
You should try a full wipe before conclude that its a hardware issue...
I had this problem as well on my Acer Liquid E. Mine was a hardware issue, as when i would grip it tightly or press on the earpiece I would get intermittent sound but there was static. I did 4 wipes and nothing solved it.
michael2420 said:
I had this problem as well on my Acer Liquid E. Mine was a hardware issue, as when i would grip it tightly or press on the earpiece I would get intermittent sound but there was static. I did 4 wipes and nothing solved it.
Click to expand...
Click to collapse
Sry for that! Just don't grip it tight
We all know its a very fragile device...
Acer should have engraved "HANDLE WITH CARE" on both side of the device.
I have fixed the hear speaker
Hi all! I had this problem with my Acer Liquid, I had no warranty so I tried to solve the problem and succeeded. It's not software or configuration, it's a broker hear speaker!
Symptom: You can hear the person on the other end with Loud Speaker, Bluetooth Headset and Hear Phones but you can't hear via the Hear Speaker.
Problem: Broken Hear Speaker.
His problem is reported all over the Internet but with no solution beside sending to Acer.
I risked and fixed it myself by dissembling my Liquid and find a compatible hear speaker.
Big Problem: No spares parts anywhere for this device.
Solution: Blind search for a spare hear speaker by looking at pictures and compare with broken one.
Big Solution: This speaker is also used on a series of iPaq (HP) PDA's and i found a website that sells them quite cheap.
I found two compatible models of speaker and i leave the links here.
I bought these two:
www*repairhppda*com/front-speaker-for-hp-ipaq-voice-messenger-p-1822.html
www*repairhppda*com/internal-speaker-for-ipaq-910-912-914-910c-912c-914c-p-1235.html
!! I can't post links so remove the * and put dots on the links.
I've only used one so can't say which i used because they are very similar, but one of them works for sure the other i can't guaranty but I'm almost sure it also works.
(it seems like it could fit but don't know and can't confirm... did not buy this one)
I disassembled my Acer Liquid, replaced the hear speaker, and Bang! It' Works!
Notes: Be careful when disassembling your liquid you could easily break something, take steps slowly and carefully.
If you need any hint, speak here, i'll try to answer as soon as possible.
Cheers!
I am having another problem. The people from the other side hardly hear what I say, they say my phone is too noisy, especially at the beginning of the call. The quality is ok for me, I can hear everything very clearly.
I don't know if it is a hardware problem or just (hopefully) a problem with the baseband or something like that.
I have the same problem.
I tried to flash a different baseband and apparently it started working ok but after a while the noise was back again.
The strange thing is that the noise seems to pop up only when I call from certain places and not from others.
tango13 said:
I have the same problem.
I tried to flash a different baseband and apparently it started working ok but after a while the noise was back again.
The strange thing is that the noise seems to pop up only when I call from certain places and not from others.
Click to expand...
Click to collapse
Yes, it's a very annoying problem. Since the other party cannot hear me clearly, now I have to go back to my HTC Touch HD until I found a solution for this.
I bought this Acer Liquid as a 2nd hand one without invoice, so there is no way to return to Acer for a repair service.
Yesterday I received a call and I couln't ear anything, then I tried to callback (thinking it was a network problem) and I still couldn't ear anything. I used the loudspeaker and it was working, also plugged my headphones and I could ear the other party.
I then called Acer complaining, they told me the phone needed to be repaired (the quickness on the response made me think this is somehow usual), that I should put it in a box with the RMA code written on it and that they would send me DHL to pick it up. Today DHL picked the phone, so far everything as been dealt really fast and I can't anyhow complain on Acer support, lets just see how long it will take till I get my phone back.

[Q] Speaker Hiss - Stock Captivate

Hey everyone!
I'm really excited, yesterday got a brand new Captivate in Canada. I guess I'm one of the first, the actual launch date is the 25th but not every Future Shop follows the rules.
Anyways, here's my problem. I've noticed that any time the phone makes a sound, the speaker will hiss for a second or two. As in while the sound as playing, and for a second or two afterwards. It's not incredibly loud, but it is noticeable. It sounds like white noise, but not as harsh.
I took it back to the Future Shop where I got it, and luckily there was a Samsung rep there. He had never heard of the problem. They said they would do a replacement of the phone, no problem, but I was just wondering if anyone had heard of this or knew of any solutions.
I haven't changed the phone in any way, and it's done it since day one (I guess that's not saying much, this is day two). Pushing on the speaker doesn't help, as suggested in the threads where people have had speaker problems. Anyone else having similar problems?
Thanks in advance.
I don't know that my experience applies to the speaker itself, but I noticed something similar last night when I had headphones plugged into my Cappy.
Whenever I would launch a program, play a sound, etc, I'd notice a very audible hiss/white noise. As this hadn't been an issue earlier, I figured it was something I changed. The first place I had looked was in the TV-out settings, and discovered that I left it enabled. After unchecking the box (Settings > Sound and Display -> TV out), the hiss was gone, or at least barely noticeable.
I find exactly the opposite... The hiss stops completely when headphones are plugged in. No hiss on the headphones or the speaker. TV out is off, as well. Thanks for the response though.

hd7 the sound is off speaker what can i do

hd7 the sound is off speaker what can i do, please help me if you have cod or something like that
This happens to me alot just reboot it ...
i.am rebooted but not working at all
agamy_80 said:
i.am rebooted but not working at all
Click to expand...
Click to collapse
Hi agamy, I'm having the same problem and rebooting the phone doesn't help either.
Were you able to find a solution?
Do you guys still have this problem? Figured out a fix? I don't have one but this guy I know does. Thanks!
Yeah, return it if the speaker keeps shutting off. Mine was doing the same thing and I just called the tmobile and they're sending me another one (actually my second replacement as the other one had serious software glitches).
Ok I will let him know. Thanks!
I've had the same issue with mine for about 2 months. The speaker was working fine then every now and again when I would type it would get very loud then cut off for me, Wouldn't not turn on for anything. last night it started to work but only at 1 on volume. I turned it up to half way and was excited that it worked again, kept locking and unlocking getting messages etc. Then I went to go type and boom! speaker went out again, now I'm left speakerless yet again. I don't ant to get a replacement yet because I have a skin case on it and I would have to pay for another when I get the new one. I've never ever had any issues with speakers on any other phone I've had so I'm quite disappointed.
i now am experiencing the same problem. while playing a game (assasins creed) the speaker just died down on me. at first i though it was just the game. tried other games and zune,none of them have sound. done with reboot and restart,unfortunately still no volume. im stuck with an expensive phone wihout volume,another unfortunate thing is,i cant even have it replaced since i bought it in ebay.
i hope somebody will have a fix to resolve this issue
cheerio
I had the same problem and after a week or so everything is back to normal.
just had mine fixed.sound is back audio is as great as when i received the phone.im just worried if the same problem would occur. it took two days for htc service center here in the philippines to fix it.
:-( I have the same issue, I was playing music and the speakers dead!!! I don't even touch the phone......the speakers only stop working without any reason. Somebody can fixed that problem? Because I'm in Ecuador and here we don't have an HTC repair center.
I have similar problem with speaker, volume is stable but not loud enough. I am not sure if it is a software problem or hardware one.
Regards
try reset, or flash rom with higher version.
Maybe the sys bug.
I have the same problem! Hard-reset and flashing a newest rom doesn't help! I think this is hardware problem(
Somebody knows, where it is possible to find replacement speaker for it. And where I can find service-manual? Thanks!
My speaker just went dead as well. Highly annoying because the phone's useless as an alarm now. Traveling abroad at the moment, so might not even be able to get it fixed...
Hi guys,
I had the same speaker problem on my brand new brand new HD7 a while back. Back then i used to use the alarm and snooze a lot. After a couple weeks of alarm going off and snooze, the speaker gone mute. This is a wide spread problem HTC Window7 phones, especially this HD7 model. I tried everything from sound enhancer app to flashing custom ROM, but could not find any solution. So i let it sit for like 4 months until that one night i decided to mess around with it again. It was 2 in the morning so it was really quiet. That was how i found out that the speaker was still working but only output really little sound or static even if i had the volume at max.
So just a wild guess, i googled the part for the speaker and how to dissemble the damn thing. It's pretty easy and i happened to have a broken g1 which had the same loud speaker with the HD7. So i switch them out and voila, i got the sound back.
I was so excited so i tried everything that output sound on the phone. Everything worked out fine for like ... 2 days! Speaker went out again! During that 2 day, i was doing a lot of music, video, games . But i noticed things get really glitchy during keyboard clicking and and snoozing off the alarm.
So i'm pretty sure the G1 speaker is dead again. So i went on ebay and bought a brand new OEM speaker for the HD7 for 4 bucks (G1, G2, HD2, and some other models use the same one. Check the picture). 3 days later and another trip to the inside of the phone, It sounded loud and clear again. This time i completely avoid the alarm and keyboard clicks. I have got sound for almost 2 month now.
So if you don't have sound. Hold the phone to your ear and play something. If you hear hiccups, little sound, or static coming out then it's not a software problem. Replace the speaker and avoid using the alarm and keyboard clicks.
Hope this solve your problem.
this happened to mine for a while until eventually it gave up and had to be returned to be fixed... luckily it was 11 months old and still in the initial 12 month warranty... speaker replace and now all is fine.
If yours is going and it's still in a warranty period, I'd return it to where you got it from.
"The Fonz" Method
Not a real great fix, but I fixed my wife's phone by hitting the top of the backside of the phone pretty hard with the palm of my hand (or set it down hard on a table). It was working for a few weeks and we were sitting at the dinner table one night and I set it down, and it worked for a second. Then I thought, "Maybe if I hit it harder it will come back on." And it worked! Probably a loose wire or something.

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