using warranty to get another phone? - Motorola Droid Bionic

Hi guys,
Due to some charging issues I have, I decided im going to warranty out my phone. I remember reading some people managing to get a different phone through warranty.
whats your experience on this? When I worked for AT&T they usually never sent different phones unless the phone was extinct.
what do you guys think?

If you were with Verizon, no chance. You get a refurb of same model.

You have to have a few phones replaced before they will typically send you a different phone. I went through 5 Droid Erises then they sent me a Droid 2 but I.had to purchase the battery and back.cover myself.
While they don't commonly send you a different phone, it does occasionally happen. I am on Verizon.
Sent from my DROID BIONIC using XDA App

yeah with verizon they'll only give you a different model if they are out of stock on the one you have.... and they'll pick the replacement for you.
your only shot is to call customer care a few times reporting issues with your phone. after they"ve logged your calls("complaints") a few times then proceed telling them that you're ready to cancel service. at that point they should be willing to work something out with you.

Coming from the Fascinate, I recall some people getting the Incredible 2 or the Charge as a replacement for it.
Sent from my DROID BIONIC using xda premium

i tried this, and they offered me a charge
good luck

voxigenboy said:
yeah with verizon they'll only give you a different model if they are out of stock on the one you have.... and they'll pick the replacement for you.
your only shot is to call customer care a few times reporting issues with your phone. after they"ve logged your calls("complaints") a few times then proceed telling them that you're ready to cancel service. at that point they should be willing to work something out with you.
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Its kind of funny that you mentioned threatening to cancel your services. That's what I did to get them to send me the Droid 2 for my Droid Eris. Even after they originally agreed, they turned and canceled it once and then I really went off on them for trying to break their agreement.
Sent from my DROID BIONIC using XDA App

Cool_story_bro said:
i tried this, and they offered me a charge
good luck
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What exactly did you think they were going to offer you? Be happy they gave you another option. I had my Droid Eris for 9 months and went through 5 of them and had to threaten to cancel my contract to get them to give me a Droid 2 around the time they were releasing the Droid 2 global and already gave up on the Droid 2. They're not going to give you one of their top notch phones. If anyone thinks they will get a razr or nexus as a replacement, stop kidding yourself. Be happy they offered you the Charge and not the LG Revolution. The revolution is what I would expect them to give as a replacement, and I highly recommend avoiding the revolution even though it does have an unlocked bootloader. If you do get the revolution, you will see that having an unlocked bootloader isn't all what some people think it is.
If you want the Razr, I suggest waiting until the newer Razr comes out before using your warranty. Once that comes out, they may be willing to give you the razr as a replacement but right now that wont happen.
Sent from my DROID BIONIC using XDA App

Related

Warranty return through Verizon or motorola?

I need to send my phone in to be repaired/replaced under warranty. Anyone know if there are any advantages/disadvantages to returning through a Verizon store versus sending to Motorola?
Sent from my DROID BIONIC using xda premium
Verizon eould be much faster and im pretty sure moto would make you send you phone in as Verizon would let you keep it until new phone arrives
Sent from my DROID BIONIC using XDA App
ive been having data issues + this weird 'clicking' sound during calls. i've had my bionic replaced twice(verizon did it as i have their "total equipment coverage").
anyway, i'm still having issues so they've now offered to replace the phone again + said i can buy a new phone at an upgrade price.
I second the Verizon notion
Sent from my DROID BIONIC using XDA App
Verizon return
I have not personally returned a phone, but all that I have read, everyone takes theirs back to Verizon.
Moto: repairs device
Verizon:replaces device
I have sent my phone to both companies..with motorola you have to pay for the repair, while with Verizon ive never had to pay for any damages on the cracked screen on the bionic I sent them..because I never told them, thus I didnt get charged and this happened about 2 months ago so it wouldve shown up by now
Just call Verizon and BS some technical problem and get a free replacement..been doing that since my D1
Sent from my DROID BIONIC
Take it to the Verizon store you bought it at. They might be able swap you out there. You keep your SD card, battery, and back cover and they just switch the phone. I used to take my Droid Eris in and have it replaced.
Sent from my DROID BIONIC using XDA App
Just a follow-up in case anyone else faces this issue.
I did decide to use Verizon's return. I took it to the local Verizon store (and not the one I actually purchased the phone from as I was out of town when I bought it) and they had a new (well, I imagine actually a re-furbed) phone Fed-Ex'ed to my house. It apparently will come with a mailer to send the current phone back. So I get to use my current phone until the replacement arrives.
Motorola's warranty service would have required me to send the phone to motorola, and wait an estimated 5 - 7 days for them to repair and return it to me. I think using Verizon was much better as this group had suggested. Thanks!
parsnip2 said:
Just a follow-up in case anyone else faces this issue.
I did decide to use Verizon's return. I took it to the local Verizon store (and not the one I actually purchased the phone from as I was out of town when I bought it) and they had a new (well, I imagine actually a re-furbed) phone Fed-Ex'ed to my house. It apparently will come with a mailer to send the current phone back. So I get to use my current phone until the replacement arrives.
Motorola's warranty service would have required me to send the phone to motorola, and wait an estimated 5 - 7 days for them to repair and return it to me. I think using Verizon was much better as this group had suggested. Thanks!
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I believe that the Verizon stores stopped having replacement phones in stock so they now order it for you and will be there in 2-4 days. They used to swap you out in the store but my local store said they stopped carrying the extra stock.
Sent from my DROID BIONIC using XDA App

Got update, so long bionic...

I am on my 3rd phone with poor GPS aquisition, browser freezes, email being pushed when it is not supposed to and a really odd thing where hitting the "on" button causes my phone to jump back and forth between music and dialing my last call or received number--only when my headphones are plugged in. It does not look like the update has targeted any of those. They offered a razr as a swap out but am going to the darkside. Ipone on the way and I will be "clouding" with my new macbook.
Too bad really since the bionic concept seemed to be outstanding for me.
On another note VZ just moved my update up to get the iphone so I have to pay the regular upgrade price. No credit give for the $200 I already spent on the bionic. I asked them what do I do with a phone that will not work properly...she actually told me to sell it on ebay or craigslist.. A customer service rep actually telling me to sell one of their faulty products to some other poor sap.
Can't tell if your bragging or complaining.
I don't want to jump the gun, but I don't think you'll be missed by many? Judging from your rep count, I don't think you're a developer or anything.
But anyway, buh bye!
good luck on a i****
I had that problem with my t bolt. They kept telling me they'll give me an early upgrade, but what about the $250 I already spent? Does that not mean I get a working phone for spending $250 and signing a new 2 year contract? Nope, you can keep getting crappy phones or pay more. Finally after 6 thunderbolts I got upgraded to a bionic.
LucasMN said:
Can't tell if your bragging or complaining.
I don't want to jump the gun, but I don't think you'll be missed by many? Judging from your rep count, I don't think you're a developer or anything.
But anyway, buh bye!
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Wow very well put!
I was plagued by Bionic data problems. 901 Was the first rom that actually addressed it for me.
But now 902 Has fixed data100 percent! So love affair with my BIONIC is back.
He can take his $lowa$$ iphone and shove it up his brown i.
Does everyone have to tell us bye when they get a new phone? I've never been part of a.community that people feel the need to tell everyone bye when they get a new phone.
On a side note, I wouldn't care if Verizon offered me an early upgrade because I want what I already paid for to work, not spend more to get something that works. I would just keep returning the phone until they offered me a different phone, not an early upgrade that I have to spend more money on. After so many replacements, I would tell them I want something different because I have no confidence that they can send me one that works, and if they don't, I will buy out the contract and switch to sprint. Last thing they want is for you to buy out the contract and switch to the competition. You have to go through a few replacements first though for it to work. Verizon replaced my Droid Eris with a Droid 2 that way (I had.to buy the battery, back cover, and charger though because they don't send those out with replacement phones)
Sent from my DROID BIONIC using XDA App
smokedkill said:
Does everyone have to tell us bye when they get a new phone? I've never been part of a.community that people feel the need to tell everyone bye when they get a new phone.
On a side note, I wouldn't care if Verizon offered me an early upgrade because I want what I already paid for to work, not spend more to get something that works. I would just keep returning the phone until they offered me a different phone, not an early upgrade that I have to spend more money on. After so many replacements, I would tell them I want something different because I have no confidence that they can send me one that works, and if they don't, I will buy out the contract and switch to sprint. Last thing they want is for you to buy out the contract and switch to the competition. You have to go through a few replacements first though for it to work. Verizon replaced my Droid Eris with a Droid 2 that way (I had.to buy the battery, back cover, and charger though because they don't send those out with replacement phones)
Sent from my DROID BIONIC using XDA App
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I'm okay with the Bionic for now. I spend too much money on it. Bought the extended bat, wireless charger, lapdock, bat dock.....
Bio's good. Only issue for me is the locked bootloader that delays rom creation.
cyberhern said:
I'm okay with the Bionic for now. I spend too much money on it. Bought the extended bat, wireless charger, lapdock, bat dock.....
Bio's good. Only issue for me is the locked bootloader that delays rom creation.
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Even if it had an unlocked bootloader, we're not guaranteed to have more roms. There are phones out there with unlocked bootloaders and still get very little development. I think that Verizon releasing better phones right afterwards has a lot to do with us not getting more.development, along with the bootloader being locked.
The LG revolution has been out since last may and has an unlocked bootloader, and we have just as many if not more roms than they do. If you want a solid development community, you have to go with an HTC phone or a nexus.
Sent from my DROID BIONIC using XDA App
All true smokedkill...
But I was referring to my hand at rom development.
I am going to try to port MIUI
All the best with your new phone

Spoke with VZW Today about ICS and Bionic

Called VZW today to replace my Bionic due to a Charging issue with the device. After informing (Tech Support Rep) aka the department that issues out replacement phones that my Bionic once plugged onto the charger it discharges. in order to get the battery to charge i have to do a "battery pull" at least twice. Last week I went into a VZW store thinking it was my extended battery had it replaced for a new one and still the same issue persist. After explaining this the Rep shipped out a replacement. He seemed pretty cool through out the conversation so I went ahead and asked about the Bionic and Android 4.0 and how upset I was that last week I read a post online that the list of Verizon phones to get ICS and the Bionic wasn't on that list mind you I also have a Xoom LTE so I threw that out there too!! so then he said hold on let me look, he didn't place me on hold i could hear him typing away i guess looking for the info on his end and he confirmed that the Bionic will be getting ICS indeed and so will the Xoom LTE be he didn't say when. let's see how much of this is true.......I wish i had something more solid to give you guys I tried!!!!!!
Well there is a soak test going on
http://www.droid-life.com/2012/04/3...ers/?utm_medium=referral&utm_source=pulsenews
Anyone in on this? We can dream can't we? Lol
Sent from my DROID BIONIC using Tapatalk 2
Thanks for the link I wasn't lucky enough to get the E mail invite
Sent from my Xoom using Tapatalk 2
No worries. I didn't want to start a new thread, since yours kinda is along the same lines.
Are there any BIONIC users left? This forum is kinda slow. The droid x2 forum has more chatter going on than we do lol
Sent from my DROID BIONIC using Tapatalk 2
I think the Motorola Cliq forum has more activity then ours lol.
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lordandroid said:
I think the Motorola Cliq forum has more activity then ours lol.
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that's embarrassing but unfortunately not surprising. so many developers have jumped ship because the Bionic was such a disappointment. Then a month later, the Razr was released. I've said it before and I'll say it again. VZW and MOTO screwed all of us who waited for the delayed release of the Bionic. Now they are screwing us over again. The next update will probably be .904 (not ICS). the current status for ICS is still in "Evaluation and Planning".
The sad part is that MOTO still makes the best phones. HTC never did it for me and I never liked Samsung. At the moment, the RAZR MAXX is the way to go. But even they aren't sure when to expect ICS. So for now, we wait for ICS and hope that some developers come back.
CR
Ehh your right out forums are dead ill try to hop on more. Maybe one day I will make a full post about it, but man, waiting for the Bionic since it was announced in january, then just to have the RAZR released right after it? A kick in the ass indeed.....
Sent from my DROID BIONIC using XDA Premium App
Lol well I bought the DROID X2 shortly after it came out, only to have the Bionic drop a few months later. After going through 5 replacements I bought the Bionic on CL since VZW wouldn't give me an early upgrade, only offered me a Dinc2 which I declined.
I probably won't buy another Moto product on VZW again unless they get their stuff straight.
Sent from my DROID BIONIC using Tapatalk 2
lhkjohn said:
No worries. I didn't want to start a new thread, since yours kinda is along the same lines.
Are there any BIONIC users left? This forum is kinda slow. The droid x2 forum has more chatter going on than we do lol
Sent from my DROID BIONIC using Tapatalk 2
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Not really much left to say unless you want to complain [again] about the locked bootloader, lack of stable ICS and disappearance of devs. I've done all the groaning I can on this phone. After buying two, I'll get anything but Moto when it's time for an upgrade. They just don't appreciate customers.
Whoops -- more whining!
cordripper said:
that's embarrassing but unfortunately not surprising. so many developers have jumped ship because the Bionic was such a disappointment. Then a month later, the Razr was released. I've said it before and I'll say it again. VZW and MOTO screwed all of us who waited for the delayed release of the Bionic. Now they are screwing us over again. The next update will probably be .904 (not ICS). the current status for ICS is still in "Evaluation and Planning".
The sad part is that MOTO still makes the best phones. HTC never did it for me and I never liked Samsung. At the moment, the RAZR MAXX is the way to go. But even they aren't sure when to expect ICS. So for now, we wait for ICS and hope that some developers come back.
CR
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lhkjohn said:
Lol well I bought the DROID X2 shortly after it came out, only to have the Bionic drop a few months later. After going through 5 replacements I bought the Bionic on CL since VZW wouldn't give me an early upgrade, only offered me a Dinc2 which I declined.
I probably won't buy another Moto product on VZW again unless they get their stuff straight.
Sent from my DROID BIONIC using Tapatalk 2
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Underwater Mike said:
Not really much left to say unless you want to complain [again] about the locked bootloader, lack of stable ICS and disappearance of devs. I've done all the groaning I can on this phone. After buying two, I'll get anything but Moto when it's time for an upgrade. They just don't appreciate customers.
Whoops -- more whining!
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As a follow up to how much I love to hate on MOTO and VZW for a lot of what they have done, I still would not switch from either company. Before the Bionic, I had a Droid X for a year and loved every minute of it. I never had any issues (I wasn't rooting and messing around at that point). The reason I got into the rooting/ROM side of things was because the Bionic had so much bloatware and such terrible battery life that I hoped most could be fixed with a new ROM. On both fronts, yes, Liberty did miracles. But even with the extended battery, my expectations of the phone's performance have not been entirely met. In some light messing around with a friend's RAZR MAXX during the last couple of months, I have found that it is more similar to the X than the Bionic; lighter on the bloatware and heavier on the performance. MOTO also has all the accessories that HTC and Samsung don't. With both the X and the Bionic, the navigation is stellar. I use the windshield mount almost everyday which correct me if I'm wrong, is not offered by the other companies. I have also heard that Samsung's, and seen that HTC's phones do not have a reliable GPS. Finally, with Google's acquisition of MOTO Mobility nearing completion, I would hope that the developers at Google will work to streamline BLUR in the near future.
I totally agree with you CR
Sent from my Xoom using Tapatalk 2
I received the update to participate in the soak test yesterday. They have not pushed the test out yet as of 11:30 am CST..
This is all fine and dandy to wish for but realize this Droid Bionic, Love It! is soon to leave Verizon phone lineup due to its shortness of inventory and all the wonderful fascinating new devices that are out or coming...Do you really think the Evil Empire will actually give a new O/S to what they call an outdated device! Its just not good financial business to them! And how many times before have they "changed their minds" due to their financial gains, oh, but only to better our customer experience!

saying bye to the droid 3

ok i called verizon today and told them i did not get my replacement droid 3 they put it on the lost and stolen list and told me they had no more droid 3s and they upgraded me to the samsung galaxy nexus 4g and i also get to keep my unlimited internet but as i will not have a droid 3 no more i will not be on this part of the fourm that much but i will still come see how every thing is going from time to time i will miss you guys and you have made my stay here very good and i wont to thank every one of you guys and all of the developers on the fourm who has made my droid 3 the best phone that i ever had and more i hope the galaxy nexus forms on xda is just as awesome.
Can anyone else confirm that Verizon is upgrading people replacing Droid 3s? Mine is breaking and I have insurance but I didn't want to pay the deductible for another d3. If they are upgrading people to the galaxy nexus I'd be all over it.
sent from droid 3 running hashcode's ICS using XDA
MadderThanMad said:
Can anyone else confirm that Verizon is upgrading people replacing Droid 3s? Mine is breaking and I have insurance but I didn't want to pay the bills deductible for another d3. If they are upgrading people to the galaxy nexus I'd be all over it.
sent from droid 3 running hashcode's ICS using XDA
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They are out of droid 3s right now just call them up for them to send you a replacement and they are out of droid 3s and they send out the replacents. For free so they will send you a 4g phone as a replacemt insted of upgradeing it but don't just till them that you wont a new phone what they will do is go to get you the replacemnt droid 3 and see that they are out of em and send you a new other then the droid 3 they are not upgrading it they are replacing it
Sent from my DROID3 using xda app-developers app
leerpsp said:
They are out of droid 3s right now just call them up for them to send you a replacement and they are out of droid 3s and they send out the replacents. For free so they will send you a 4g phone as a replacemt insted of upgradeing it but don't just till them that you wont a new phone what they will do is go to get you the replacemnt droid 3 and see that they are out of em and send you a new other then the droid 3 they are not upgrading it they are replacing it
Sent from my DROID3 using xda app-developers app
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Also they are over nighting my nexes so I will have it tomarro
Sent from my DROID3 using xda app-developers app
Hey dude, seriously, use some commas. It's impossible to read what you wrote.
Sent from my XT860 using xda app-developers app
im saying bye as well. My drs oid 3 has been giving me bugs and they are replacing me with the galaxy nexus also... im curious if this move is to establish a higher user base too with the nexus vs apple fight goign on
Dri94 said:
im saying bye as well. My drs oid 3 has been giving me bugs and they are replacing me with the galaxy nexus also... im curious if this move is to establish a higher user base too with the nexus vs apple fight goign on
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yep thats what i was saying i can not spell that good thanks to my school not doing there job 22 years old and stuck at spelling sorry guys
me and Dri94 not only is geting a good phone but we can unlock are bootloaders think god.
i will be running Team Liquid Jelly Bean 4.1 TORO i am happy i get to run jelly bean and i was thinking i wood not ever get too but with my other old droid 3 im going to unlock it next mouth to use on at&t and the bootloader as will if they ever get that port done
leerpsp said:
yep thats what i was saying i can not spell that good thanks to my school not doing there job 22 years old and stuck at spelling sorry guys
me and Dri94 not only is geting a good phone but we can unlock are bootloaders think god.
i will be running Team Liquid Jelly Bean 4.1 TORO i am happy i get to run jelly bean and i was thinking i wood not ever get too but with my other old droid 3 im going to unlock it next mouth to use on at&t and the bootloader as will if they ever get that port done
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How did you guys do this? I just called the asurion insurance number and they told me I would be receiving a droid 3. Who did you two talk to that said they would send a nexus? I backed out at the end because I didn't want to pay the $100 today for another droid 3. Maybe I'll try back in 30 days and hope their droid 3 supply runs dry.
MadderThanMad said:
How did you guys do this? I just called the asurion insurance number and they told me I would be receiving a droid 3. Who did you two talk to that said they would send a nexus? I backed out at the end because I didn't want to pay the $100 today for another droid 3. Maybe I'll try back in 30 days and hope their droid 3 supply runs dry.
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I am on the phone with VZW now... they keep telling me I can only get a Stratusphere... F'ing bastards
bfranclemont said:
I am on the phone with VZW now... they keep telling me I can only get a Stratusphere... F'ing bastards
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Tell them you're not going to pay $100 for a crap stratosphere and hang up. I guess we'll have to try again another day. The only downside is that Asurion will only replace a phone up to 60 days after the damage so now that the claim is opened you'll have to grab a replacement within 60 days if you ever plan to get one.
bfranclemont said:
I am on the phone with VZW now... they keep telling me I can only get a Stratusphere... F'ing bastards
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Sometimes you gotta be stubborn to get what you want. My replacement Nexus 4G LTE is arriving on Thursday!!!!
I'll be calling Big Red tomorrow. Many times... As needed.
Guys stop this, if your going to try and get over on them atleast quit this thread, my phone was actually having issues which I why I called them. This thread attracts negative attention.. And to the poster who intended that verizon was lying about the nexus 4g lte. They weren't, according to their system they aren't even allowed to switch a 3g phone woth 4g. Their is a reason the fascinate or whatever samsung has been accidently showin g up, even tho its also 4g.
But stop this. Xda doesn't need bad attention like this, and if yur really intent on getting at verizon, blabbing about it in one of the biggest known forums surely wont work. They will shut it down quick. Stop posting unless you are also saying bye or have a comment to the op
Dri94 said:
Guys stop this, if your going to try and get over on them atleast quit this thread, my phone was actually having issues which I why I called them. This thread attracts negative attention.. And to the poster who intended that verizon was lying about the nexus 4g lte. They weren't, according to their system they aren't even allowed to switch a 3g phone woth 4g. Their is a reason the fascinate or whatever samsung has been accidently showin g up, even tho its also 4g.
But stop this. Xda doesn't need bad attention like this, and if yur really intent on getting at verizon, blabbing about it in one of the biggest known forums surely wont work. They will shut it down quick. Stop posting unless you are also saying bye or have a comment to the op
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I am not trying to get over on anyone. I am a paying insurance customer with a broken phone (cracked screen) so I am entitled to a replacement. As-is I looked at the value proposition ($100 for another Droid 3) and didn't deem it worthwhile but if my $100 will yield a nexus replacement then I am willing to pay the deductible. Being informed about my options as an agent in the market doesn't mean that I am "getting at verizon".
bfranclemont said:
HAHAHA - I said I wanted to talk to his supervisor, and two minutes later he comes back with this bull**** story that he clicked on the wrong option in his "tool", and once he "fixed it", his "tool" suggested the Nexus 4G LTE as the recommended replacement!!! Sometimes you gotta be stubborn to get what you want. My replacement Nexus 4G LTE is arriving on Thursday!!!!
THANK YOU leerpsp for this post - I never would have known I could do this!!!!
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Ok man but I Think we need to lock or remove this post I made so verizon will not know I helped us found a big a$$ loop hole but nun the less this is still cool as hell. (YW guys)
Sent from my DROID3 using xda app-developers app
My apologies to you for the get over part. But this kind of thread will make people just start sending in their phones to get a nexus. Yes people can say its clever but if people start doing that its the wrong kind of attention to be posted at xda.. Im guilty of it from awhile ago I posted a way to get moto attention, but mod explained it to me so now im just watchn out for it.
Dri94 said:
My apologies to you for the get over part. But this kind of thread will make people just start sending in their phones to get a nexus. Yes people can say its clever but if people start doing that its the wrong kind of attention to be posted at xda.. Im guilty of it from awhile ago I posted a way to get moto attention, but mod explained it to me so now im just watchn out for it.
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Ok man thanks
Sent from my DROID3 using xda app-developers app
Dri94 said:
Guys stop this, if your going to try and get over on them atleast quit this thread, my phone was actually having issues which I why I called them. This thread attracts negative attention.. And to the poster who intended that verizon was lying about the nexus 4g lte. They weren't, according to their system they aren't even allowed to switch a 3g phone woth 4g. Their is a reason the fascinate or whatever samsung has been accidently showin g up, even tho its also 4g.
But stop this. Xda doesn't need bad attention like this, and if yur really intent on getting at verizon, blabbing about it in one of the biggest known forums surely wont work. They will shut it down quick. Stop posting unless you are also saying bye or have a comment to the op
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I understand the concern, but I had a legit broken phone as well. I tried to get a replacement last month and they gave me the same run around (no more DROID3 and had to replace with a Stratosphere). I also tried getting the GNex as a replacement before with no luck either. I did not, and still do not want a stratosphere phone. I thought i was stuck with a D3 with a broken keyboard. But this time, with persistence, I was able to. I'm not trying to instigate a massive "Let's attack Big Red" campaign. I'm just letting people know they don't have to settle with the first option they tell you.
---------- Post added at 05:09 AM ---------- Previous post was at 04:55 AM ----------
leerpsp said:
Ok man but I Think we need to lock or remove this post I made so verizon will not know I helped us found a big a$$ loop hole but nun the less this is still cool as hell. (YW guys)
Sent from my DROID3 using xda app-developers app
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I removed some things I said in the earlier post. You can completely delete it if you would like. Sorry for the negative publicity.
How do you get a GNex? I'm talking to them now and they seem to have all these D3's available to ship! WTF!? :'(
EDIT: My Droid 3 replacement is on its way. ****.
Not that I'm encouraging ppl to scam verizon, but based on what I hear about how they do business, and the way they treating customers, I don't have any sympathy for them. They seem to try to rip everyone off. I'm Damn glad I don't have to deal with them.
Not to mention, im pretty sure we all try to cajole, bargain and intimidate when dealing with large companies like that, just as they offer great deals to new customers and then try screw us once we're hooked.
So in conclusion, don't lie to them and try to replace your perfectly good phone, but if you have legit problems, for sure try to convince them to upgrade you.
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Jumping ship :(

In the midst of fighting with verizon over getting a working revo i jumped ship and bought a Moto RAZR on craigstlist for cheap. I appreciate all the help y'all have given over the last year and how hard everyone(especially mtmichaelson) has fought to make the revo a damn good phone. I have to admit, after tasting ics, gingerbread is just bland! Thanks again guys, and good luck on keeping the revo at least moderately caught up in the wake of all the new JB and ICS phones on the market!
I'm almost about ready to do the same. It's weird how this phone is a little over a year old and already obsolete.
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I'm looking at jumping ship as well and buying a Droid 4. I know it uses a microsim and ours uses a full sim card. Do I need to do anything other than cut it down to micro size or will it just work when I stick it in the new phone? Do I need to contact Verizon for activation or anything? Thanks.
The Kraken! said:
I'm looking at jumping ship as well and buying a Droid 4. I know it uses a microsim and ours uses a full sim card. Do I need to do anything other than cut it down to micro size or will it just work when I stick it in the new phone? Do I need to contact Verizon for activation or anything? Thanks.
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Micro is a completely different size and card. You would have to contact Verizon. You can go into a corporate store also. They have extras they can activate for you. Last I knew they were free with a sales pitch for an add a line our upgrade lol.
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Haha, yeah. I'm sure there would be a sales pitch. lol Definitely.
Thanks for your answer but are you sure about the card? I've read that as long as you keep the circuitry and contact points intact cutting a sim down to a micro sim will still function. Or is there yet another kind of card I'm getting this confused with?
I recall seeing a how-to cut down the SIM card quite a few months ago. A video even. I'm certain Google would point you to something useful.
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Bait-Fish said:
I recall seeing a how-to cut down the SIM card quite a few months ago. A video even. I'm certain Google would point you to something useful.
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I got a new Rezound on ebay for around $300 and sold the Revo for a $100 and I could not be happier once I got ICS on the Rezound
You'd spend more time watching the video and doctoring your card than you would spend at a Verizon store getting a free replacement of the correct type....just sayin'....
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Danzdroid said:
You'd spend more time watching the video and doctoring your card than you would spend at a Verizon store getting a free replacement of the correct type....just sayin'....
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I completely agree. I would go with free over cutting based off of a YouTube video.
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Thanks for the replies. I think I will just go into Verizon for the freebie card as suggested.
Spectre1206 said:
Micro is a completely different size and card. You would have to contact Verizon. You can go into a corporate store also. They have extras they can activate for you. Last I knew they were free with a sales pitch for an add a line our upgrade lol.
Sent from my VS910 4G using xda app-developers app
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I just switched to a galaxy nexus, which uses a micro sim and they just switched it out for me at the Verizon store; no sales pitch.
---------- Post added at 12:39 PM ---------- Previous post was at 12:34 PM ----------
SomeFknGuy said:
In the midst of fighting with verizon over getting a working revo i jumped ship and bought a Moto RAZR on craigstlist for cheap. I appreciate all the help y'all have given over the last year and how hard everyone(especially mtmichaelson) has fought to make the revo a damn good phone. I have to admit, after tasting ics, gingerbread is just bland! Thanks again guys, and good luck on keeping the revo at least moderately caught up in the wake of all the new JB and ICS phones on the market!
Click to expand...
Click to collapse
I did the same thing. Picked up a galaxy nexus off of craigslist for pretty cheap. After owning the original droid I'm happy to be back to vanilla android (ICS this time). My revo had become way to slow for my liking, even with mtmichaelson's rom (which made it way better than stock).
I destroyed verizon. Revo out. Samsung Galaxy S3 to replace. for free.
This is my wife's phone and we've had it for about 6-7 months. I rooted it, ROM'd it (1st Gingervolt, then Broken Out). I'm on the latest firmware update, and again rooted and flashed Broken Out. All throughout, there were issues with bluetooth, Vibe of Death, screen freezes.
I complained just the other day - hey it was Sunday on Labor Day weekend and I had a moment. 1st Verizon rep was willing to send a replacement Revo. I told her that was unacceptable, that all the forums I've read detail that the defects I've cited are baked into the phone, it is a lemon and should be recalled and that sending me the same lemony phone was unacceptable. I urged her to elevate my claim. I was insistent and was really quite angry that she was not getting it.
I then spoke with a really great rep - technical support - to whom I mentioned all I had done (except for rooting and flashing a rom) and truthfully told her that I had upgraded to latest firmware and still had screen freezes and bluetooth problems. I told her about what I read on the forums and how the phone is just fatally flawed. I also mentioned 20 years as a Verizon cell phone customer, my family plan with 5 phones, all with data, and that what I was asking for - a different model replacement phone - was neither outrageous nor unexpected.
She asked what phone would I prefer. I first said a Razr, but said the Galaxy S3 would be great, but I doubt they'd substitute. Without a moment of delay, she said I could have the Galaxy S3 and what color, blue or white... It was shipped immediately and we are awaiting it.
So pretty soon, on ebay, you are going to see our used LG Revolution...
The moral of this story is get past the first level of customer support and stand your ground. insist on a replacement. Tell them that the Revolution is a huge disappointment and does not provide the basic functions a phone should.
Man...i wish my experience with trying to get different phones was better... I did the same thing, insisted that i would rather go to another service than get a revo back... They didnt give a rats ass... The only reason i'm still with verizon is due to the razr i found for dirt cheap. ICS is so nice in comparison!
idivorceyou said:
This is my wife's phone and we've had it for about 6-7 months. I rooted it, ROM'd it (1st Gingervolt, then Broken Out). I'm on the latest firmware update, and again rooted and flashed Broken Out. All throughout, there were issues with bluetooth, Vibe of Death, screen freezes.
I complained just the other day - hey it was Sunday on Labor Day weekend and I had a moment. 1st Verizon rep was willing to send a replacement Revo. I told her that was unacceptable, that all the forums I've read detail that the defects I've cited are baked into the phone, it is a lemon and should be recalled and that sending me the same lemony phone was unacceptable. I urged her to elevate my claim. I was insistent and was really quite angry that she was not getting it.
I then spoke with a really great rep - technical support - to whom I mentioned all I had done (except for rooting and flashing a rom) and truthfully told her that I had upgraded to latest firmware and still had screen freezes and bluetooth problems. I told her about what I read on the forums and how the phone is just fatally flawed. I also mentioned 20 years as a Verizon cell phone customer, my family plan with 5 phones, all with data, and that what I was asking for - a different model replacement phone - was neither outrageous nor unexpected.
She asked what phone would I prefer. I first said a Razr, but said the Galaxy S3 would be great, but I doubt they'd substitute. Without a moment of delay, she said I could have the Galaxy S3 and what color, blue or white... It was shipped immediately and we are awaiting it.
So pretty soon, on ebay, you are going to see our used LG Revolution...
The moral of this story is get past the first level of customer support and stand your ground. insist on a replacement. Tell them that the Revolution is a huge disappointment and does not provide the basic functions a phone should.
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Click to collapse
They made me send mine back.This I guess was so I did not have to extend my contract date.
patsoxfan said:
They made me send mine back.This I guess was so I did not have to extend my contract date.
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I didn't know it at the time, but we have to send our Revo back. Still, getting a S3 for the Revo is a home run.
Mannn121 said:
I'm almost about ready to do the same. It's weird how this phone is a little over a year old and already obsolete.
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This phone was obsolete when it was released honestly. The Droid Charge came out before it and was a better phone for the most part. The only reason I bought it was for the unlocked bootloader but I guess none of the Android developers did because we only had limited development (not a knock against the people who did develop, but for all the developers who complained about locked bootloaders and then didn't jump on one that was unlocked)
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