Design Defect? Dust Under The Screen - PH - LG Optimus Black

I'm on my 3rd P970 and I'm wondering... is this device inherently defective? I got this phone last month and due to dust particles taking residence under the screen, I asked LG for a replacement. After much grief and threatening on my part they replaced the unit, but after a day I discovered it suffering from the same dust issue and so I asked for another replacement and now here we are. Barely a day of normal handling and it already has dust.
If you guys have the time, please check for dust using this method and let me know if you're experiencing the same issue. Also, let us know where you're from, I also want to find out if it's a country specific issue.
1. Lock the screen so the backlight is out
2. Use a flashlight to check the screen
3. Prepare for disappointment
Also, I know that in some countries, consumer laws can be very empowering, but in the Philippines, companies will try to give you the runaround if they think they can get away with it.

No dust in here.

No dust in here neither.
Sent from my LG-P970 using XDA

No dust here, but I'm on my 3rd OB also.
The first two had lots of dead pixels. And the current one have just arrive from warranty because off a speaker malfunction... And I think that the vibration is a bit different comparing with the previous OB's I had...
So not a great experience so far ...

genioux said:
No dust here, but I'm on my 3rd OB also.
The first two had lots of dead pixels. And the current one have just arrive from warranty because off a speaker malfunction... And I think that the vibration is a bit different comparing with the previous OB's I had...
So not a great experience so far ...
Click to expand...
Click to collapse
My 2nd replacement had two dead pixels apart from the dust issue... I almost had a heart attack when I realized what those dots were
I'm glad the others have not experienced problems w their OBs
Sent from my Google Nexus S using XDA

Nope. No dust in my OB.
I find curious how many of you needed a replacement. I havent found any problems with mine.
Sent from my LG-P970 using XDA

no dust is inside.
Sent from my Galaxy Nexus using XDA

Since optimus one have that issue, I think your problem is "normal thing"

slurpdroid said:
Since optimus one have that issue, I think your problem is "normal thing"
Click to expand...
Click to collapse
Ha! I've owned an Optimus One and had this issue with that device as well. I don't have that issue with my ever reliable nexus s so I shouldn't have to endure it with the OB.

i have dust under the screen but it`s come after he arrived from assistance (lcd display replaced due the dead pixel) lazy stupid workers and they have a certificate .....

no dust for me too..

I do have a dust under my screen because the screen has been replaced (it didn't work), and stupid technicians replaced it negligently.
It really drives me crazy! every time I look at my screen, I feel that it's really worst phone what I have.. ( Why couldn't the technicians give me a new phone simply?!)
Do you agree that I have to take my phone and ask for cleaning of the dust? (or new phone, but they won't give me easily)

Mine is also dust free and it's my first OB

i have no dust but many little white pixels -.- you only can see in black background but theyre not annoying

two OBs at house but no dust in both.. I think philippines is a dusty place just joking man.. But i also really wonder how u guys get such replacements, here in india they repair the product(carefully) and dont replace easily..

mullarameez said:
two OBs at house but no dust in both.. I think philippines is a dusty place just joking man.. But i also really wonder how u guys get such replacements, here in india they repair the product(carefully) and dont replace easily..
Click to expand...
Click to collapse
True they are all cunning wolves....
Anyways my ob is great
Sent from my LG-P970 using XDA

I'm going to send my phone to repairing, is it justified in your opinion to send a phone because of a dust under the screen? would you do the same?

No dust under my screen kabayan. Where did you buy your OB? Had mine repaired last week due to some problems with the main board. The folks at SM Cyberzone had its main board replaced for free. Great service though kinda slow Hope you get a new unit without any problems whatsoever.

ohadz said:
I do have a dust under my screen because the screen has been replaced (it didn't work), and stupid technicians replaced it negligently.
It really drives me crazy! every time I look at my screen, I feel that it's really worst phone what I have.. ( Why couldn't the technicians give me a new phone simply?!)
Do you agree that I have to take my phone and ask for cleaning of the dust? (or new phone, but they won't give me easily)
Click to expand...
Click to collapse
Threaten to sue the bastards for selling a defective product. That's what I did and how I got these substandard replacements. I've had it to be honest and will ask for a refund if they f*ck it up again
Sent from my Google Nexus S using XDA

facekill1337 said:
i have no dust but many little white pixels -.- you only can see in black background but theyre not annoying
Click to expand...
Click to collapse
But if it's less than perfect you should ask for a replacement. You paid good money for it, no reason you shouldn't get your money's worth
Sent from my Google Nexus S using XDA

Related

[Q] How many people are having cracked screens?

Okay here is my problem, the screen on my nexus one cracked (on the inside under the glass) twice in a span of 6 months and HTC is trying to make me pay to fix it. There is *absolutely nothing* that I can think of that can even possibly cause the screen to break. It cracked twice at approx. the same place near the TOP of the screen. I've been using cellphones for the past 13yrs, had 2 iPhones and none of them broke like this. Very bitter taste in my mouth after using the Android and HTC platform for the first time. As it stands right now, I would rather have an iPhone4 with a defective antenna than to have choosen Google and HTC.
So here is my question: How many people are having the same problem? If you see my same question in other forums, please don't answer twice. I am a real user, a real person. After people start responding, I'm going to forward my threads to the reporter at cnet that had the same problem to hopefully have Google recognize this issue.
*If you DO NOT have this problem, but have an opinion to post, I deeply appreciate your opinion, but please don't do it here. This is strictly to see how often this is happening to N1 users.*
i cracked my screen but i dropped it on concrete a couple times so i can not blame google/htc for that.
however since I am rooted and my warranty is already void I plan to change the screen out myself when the new digitizer comes in.
Here is a link to buy the digitizer:
http://www.repairsuniverse.com/google-nexus-one-touch-screen-digitizer-replacement.html
And here is a link of a tutorial on how to fix it.
http://www.youtube.com/watch?v=hTRXSMQ-GJY
Dont be scared that its 45 parts, they are very short each.
BTW if you know your thread is a question and even label it as such, dont you think this belongs in the Q&A thread?
rayrayw said:
So here is my question: How many people are having the same problem?
Click to expand...
Click to collapse
Is the answer 1 in 1000?
Im not having a problem. Maybe its cos im not so heavy handed with my belongings?
Doesn't the nexus one have gorilla glass? Should be very hard to crack
Sent from my Nexus One using XDA App
ChronoReverse said:
Doesn't the nexus one have gorilla glass? Should be very hard to crack
Sent from my Nexus One using XDA App
Click to expand...
Click to collapse
No, it's a polycarb, but not Gorilla. Also the OP described the display cracking, not the digitizer (glass on the outside).
I have owned my N1 for 6 months now. My screen has never cracked and it remains in my pocket most of the day. Including at work where I go back and forth from coolers to hot grills constantly.
I understand you don't want people to reply if their screen didn't crack, but you can't get a fair judgement of how often this happens if only people with cracked screens can reply.
Heres my update: After numerous emails and phones calls back and forth, HTC finally agreed to fix my phone free of charge.
My advice for ppl having the same problem: Be honest, tell them what happened. Stay firm but respectful. Make sure they understand your dismay, but do not make it personal - the person on the other line is just following company guidelines and doing their jobs.
I dont know what did it, cause first I was offered 20% off then 50% off the repair costs (which I still think is bullsh!t, if the customer is at fault, then he/she should pay full to get repairs, if the device is bad, then HTC should fix it for free to boot, not offering "discounts"). But the last message I sent to HTC before getting the free repair offer was I quoted the CNET reporter that had hers replaced for free as well.
My experience with their customer service? Seeing as how I finally got justice in the end, I'm a lot happier than I could be. But the process is far, farrr from easy and what it should be.
And if anyone is wondering, I'm selling my N1 as soon as I get it back. Cause from my experience, the hardware design is clearly faulty. If it can break once and twice, there is no doubt in my mind that it will break a third time.
Weird that the OP is the only one reporting a cracked screen twice, when it's even rare to hear a screen cracked once. Unless you drop the N1 numerous times that is. Now i'm curious how the OP handles his N1.
Oh you know he keeps it in his skin tight pants pocket with his keys.
Just joking, I honestly don't know. I've scratched my screen (small scratches only noticeable when screen is black) but I've drooped it a few times and keep it my NWU (think cammo) pants pocket and no breakage yet.
I don't think the AMOLED will just crack from usage...
I cracked mine, but I dropped it on concrete face down. It was a sad day.
I'm not C.Ronaldo, and I dont wear tight jeans. I work in a bank and wear trousers with loose pockets. I keep my keys and change in my attache. If you dont think this is happening, do a google search for "nexus one cracked screens". Maybe this is restricted to the first few batches made, cause I ordered mine the day it was available. I honestly have no idea.
But if you are a N1 owner, and you're thinking that this "doesn't happen" - good luck with that, and I hope you will find my post useful when the time comes.
First post, hello everyone.
I've dropped my N1 from about 10 ft in the air, whilst ghost riding my SUV. The top right corner is where contact was made with the asphalt. It came to rest face up. The only damage was a bit of a nick out of the metal where first contact was made. Thank god.
People, there is a piece of outer glass, called the digitizer. It's what you touch, it's the outermost later. It is both protection for the actual screen and the digitizer.
There is an inner layer which is the actual AMOLED screen.
Be clear what what's breaking. Is it broken on the OUTSIDE? Digitizer. Is it NOT broken on the outside but the screen "looks broken", is "bleeding" etc? Screen.
Too much nonsense going back and forth.. Particularly "I dropped it, glass broke, HTC sux" stuff.
rayrayw said:
I'm not C.Ronaldo, and I dont wear tight jeans. I work in a bank and wear trousers with loose pockets. I keep my keys and change in my attache. If you dont think this is happening, do a google search for "nexus one cracked screens". Maybe this is restricted to the first few batches made, cause I ordered mine the day it was available. I honestly have no idea.
But if you are a N1 owner, and you're thinking that this "doesn't happen" - good luck with that, and I hope you will find my post useful when the time comes.
Click to expand...
Click to collapse
It was a joke. I know it sucks for you but a vast majority of N1 owners don't have cracked screen which leads a reasonable person to ask first what the few with broken screens are doing different, if there is an environmental factor (heat change, humidity, etc.) Or in other words what is the common factor.
LoL! Maybe you're butt-uuuggggllllyyyy! LoL! J/K Glad you got a free replacement!
Oilersfan said:
First post, hello everyone.
I've dropped my N1 from about 10 ft in the air, whilst ghost riding my SUV. The top right corner is where contact was made with the asphalt. It came to rest face up. The only damage was a bit of a nick out of the metal where first contact was made. Thank god.
Click to expand...
Click to collapse
1. You're an idiot.
2. I dropped mine from chest height onto tarmac in a carpark, the top left corner took the brunt of it (was in the sleeve at the time, so bad luck) and it came away with a pretty small nick in the metal housing.
It now lives in a Tough Case.

3rd times a charm? I hope.

Bought a N7 two days ago, got home and charged it and it had a defect, not from the factory, but from Walmart. The screen had some damage towards the top like too much pressure had been applied there. It didn't go away and I exchanged it for another. I took that one home and started it up and the LCD panel on it was shattered, not the outer glass. They both had slight screen lift but that didn't bother me as I believe it could be fixed. Also they were both C70's. It's just got me discouraged and pretty mad. Both boxes were damaged somewhat so that's why I think its Walmarts fault. But anyway I'll replace this one this week sometime and report back.
Sent from my SGT 10.1 ICS
leviwhite9 said:
Bought a N7 two days ago, got home and charged it and it had a defect, not from the factory, but from Walmart. The screen had some damage towards the top like too much pressure had been applied there. It didn't go away and I exchanged it for another. I took that one home and started it up and the LCD panel on it was shattered, not the outer glass. They both had slight screen lift but that didn't bother me as I believe it could be fixed. Also they were both C70's. It's just got me discouraged and pretty mad. Both boxes were damaged somewhat so that's why I think its Walmarts fault. But anyway I'll replace this one this week sometime and report back.
Sent from my SGT 10.1 ICS
Click to expand...
Click to collapse
Yeahhhh that definitely sounds like a Wal-Mart issue there... especially considering the damaged boxes and all. Do you have pictures of the boxes? I'm curious as to what condition they were in that they A) thought it was okay to put on the shelf and B) thought they were decent enough to not even warrant opening the box to make sure... unless it's somehow against Wal-Mart policy to open items to verify they're okay? (wouldn't be entirely surprising now that I think about it)
There's not much room to play for the Nexus 7 inside the factory box. They're pretty clean cut with minimal wasted/open space. Any semi decent hits it would take, especially on the top portion, might be substantially detrimental to the tablet itself.
I did 5 exchanges at various Walmarts and they were all C8O's. I was stubborn and looking for one without and screen separation. I gave up on that mission and realize they all gonna be coming with slight screen separation. But I did manage to find 2 with minor issues. I would avoid the C7O build. Only reason being its a older build.
Sent from my SPH-L710 using xda premium
[/COLOR]Although am praying at the same time coz i too ordered the nexus 7.. but its from Dubai as i stay in qatar..if thats defective you can say am royally screwed
Sent from my GT-I9100 using xda app-developers app
JaSauders said:
Yeahhhh that definitely sounds like a Wal-Mart issue there... especially considering the damaged boxes and all. Do you have pictures of the boxes? I'm curious as to what condition they were in that they A) thought it was okay to put on the shelf and B) thought they were decent enough to not even warrant opening the box to make sure... unless it's somehow against Wal-Mart policy to open items to verify they're okay? (wouldn't be entirely surprising now that I think about it)
There's not much room to play for the Nexus 7 inside the factory box. They're pretty clean cut with minimal wasted/open space. Any semi decent hits it would take, especially on the top portion, might be substantially detrimental to the tablet itself.
Click to expand...
Click to collapse
Yeah, I blame Walmart. I don't have pics of the box but i do of the devices (Cant post now tho) The boxes were mainly damaged on the back and sides. I'll post pics later tonight hopefully.
shook187 said:
I did 5 exchanges at various Walmarts and they were all C8O's. I was stubborn and looking for one without and screen separation. I gave up on that mission and realize they all gonna be coming with slight screen separation. But I did manage to find 2 with minor issues. I would avoid the C7O build. Only reason being its a older build.
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
I'm hoping they get some C90's soon as I took the last two they had. The screen separation doesn't bother me a lot if its miniscule.
hooligan007 said:
Cool story brooaa
Alwaya wanted to say cool story brooaaaa...
Sent from my GT-I9100 using xda app-developers app
---------- Post added at 02:34 PM ---------- Previous post was at 02:32 PM ----------
Although am praying at the same time coz i too ordered the nexus 7.. but its from Dubai as i stay in qatar..if thats defective you can say am royally screwed
Sent from my GT-I9100 using xda app-developers app
Click to expand...
Click to collapse
Not to try and be rude but I'm so glad I live in the U.S.
Pics finally!
So heres the first N7 with slight, useable damage. http://db.tt/6IjqNLFk that one was useable but not desirable. My next nexus 7, http://db.tt/zmJtkAaN was not in any way useable, the LCD and touch was broken. Here's the box of #2 http://db.tt/7eIhS4TZ http://db.tt/IYtNHeDp http://db.tt/nboEqNKa http://db.tt/j6b6XMjI There's the pics, they aren't the best but maybe they'll work, also sorry about the grammar and punctuation, I'm in a hurry.
JaSauders said:
Yeahhhh that definitely sounds like a Wal-Mart issue there... especially considering the damaged boxes and all. Do you have pictures of the boxes? I'm curious as to what condition they were in that they A) thought it was okay to put on the shelf and B) thought they were decent enough to not even warrant opening the box to make sure... unless it's somehow against Wal-Mart policy to open items to verify they're okay? (wouldn't be entirely surprising now that I think about it)
There's not much room to play for the Nexus 7 inside the factory box. They're pretty clean cut with minimal wasted/open space. Any semi decent hits it would take, especially on the top portion, might be substantially detrimental to the tablet itself.
Click to expand...
Click to collapse
I've got a few pics up now.
Good luck with #3! It took me 7! (C6,C7,C7,C7,C8,C8, and now C8..you can see how messed up my account page is now LOL) to get one I was happy with, defect free. I've seen it all now, defective batteries, dead pixels, dust under the screen, screen separation on the left. All of mine have been from Gamestop.
Also you might want to give this thread a look, if you ever need to use VIP for an RMA it's actually an "O" as shook wrote it, not a zero :good:
NeoMagus said:
Good luck with #3! It took me 7! (C6,C7,C7,C7,C8,C8, and now C8..you can see how messed up my account page is now LOL) to get one I was happy with, defect free. I've seen it all now, defective batteries, dead pixels, dust under the screen, screen separation on the left. All of mine have been from Gamestop.
Also you might want to give this thread a look, if you ever need to use VIP for an RMA it's actually an "O" as shook wrote it, not a zero :good:
Click to expand...
Click to collapse
Thanks. I should have a new one Friday. Wow, that really sucks.
Just an update.
Returned my N7 and got another. It's a C80, so far no problems other than minor screen lift. Will update after a few days.

Support me if your screen got dust

Hi all,
i just get back my p880 after replacement screen since the dust under the screen, but guess what?
It happened again just for 1 week.
i did write a email for them.
Hi,
I wanna make a complain on your flagship product !
last week(roughly Nov 27) i did collect a unit P880 after screen replacement due to dust under the screen. However after 1 week, it still happen again !
This is a quality issue on this unit! and i am not the only 1, my girlfriend also having same problem from day 1, and mine too.
Before sent in , i did ask your staff! your staff say no, this isnt quality issue, so far i am the only 1. i take it at that time.
But when i get back my phone, and this happened again in just 1 week !
And i did research ! i am not the only 1.
Here is the URL:
English:
http://forum.xda-developers.com/showthread.php?t=1744934
http://craftkeys.com/lg/lg-optimus-4x-hd-dust-under-screen/
Chinese:
http://bbs.gfan.com/android-5240214-1-1.html
http://detail.zol.com.cn/311/310329/review.shtml
http://bbs.gfan.com/android-5040987-1-1.html
http://bbs.gfan.com/android-5264111-1-1.html
http://bbs.xda.cn/thread-11166077-1-1.html
Please give me reasonable advice.
Please support me, if you having same problems with me.
No this isn't their flagship product
This is just an unsupported old phone
and mine never have any dust issue
any pictures support what you said?
yes ,my p880 is in this tragedy .i think LG should make actions to give us a clear device not a dirty
Sent from my LG-P880 using xda premium
hkhkhkhk said:
No this isn't their flagship product
This is just an unsupported old phone
and mine never have any dust issue
any pictures support what you said?
Click to expand...
Click to collapse
Too bad, i dont have a pro camera right now. and also hard to capture by camera.
and i believe those p880 with this issue will be more dust after certain usage.
just 1 week, there are 2 medium dot under screen. from my exp last times, about 1-2 month, there lots of dust and big 1.
really make me so sad. what a product with this stupid issue!
i have the same issue too but its really slight. the dust are hardly seen under normal usage and only when the screen is off and im looking for it.
not something very irritating but yea, it shouldn't be there. btw my Optimus One had this problem too but it was really a thick dense line of dust from the bottom left corner of the screen.
edit: added photos
i have only one and barely notice it
Sent from my LG-P880 using xda app-developers app
L2Deliver said:
i have the same issue too but its really slight. the dust are hardly seen under normal usage and only when the screen is off and im looking for it.
not something very irritating but yea, it shouldn't be there. btw my Optimus One had this problem too but it was really a thick dense line of dust from the bottom left corner of the screen.
edit: added photos
Click to expand...
Click to collapse
for mine, it's more worst....
and the stupid LG in Singapore still haven't reply yet.
If today still not giving me a reply,I will call tomorrow.
So if other also got this issue, please leave a messages here to support me.
thanks
stupidfrog said:
for mine, it's more worst....
and the stupid LG in Singapore still haven't reply yet.
If today still not giving me a reply,I will call tomorrow.
So if other also got this issue, please leave a messages here to support me.
thanks
Click to expand...
Click to collapse
go straight down to the service centre at Alexandra road if u want fast repair. call email also no use you can't fix it yourself anyway.
Bring along your proof of purchase (receipt) and warranty card.
L2Deliver said:
go straight down to the service centre at Alexandra road if u want fast repair. call email also no use you can't fix it yourself anyway.
Bring along your proof of purchase (receipt) and warranty card.
Click to expand...
Click to collapse
i know where is it, and send before. i post here that because i believe it will happen again after second service.
previously i emailed, they said sent to their service center.
in the service center i asked,and they said no this quality issue on other p880. what i feel is nonsense, just other people lazy go for it.
And purposely go there for same problem, i am quite unhappy, because wasting my time to go and back.
And they just replace the window glass, i dont think can fix permanently, since this is a common issue for most people, wasnt?
Hello I have the same issue, in my P880 I saw specs of dust two days after of purchase, now 2 months later I have many specs, some are very annoying at sunlight. Sadly in my Country I do not have technical support from LG.
andypv4 said:
Hello I have the same issue, in my P880 I saw specs of dust two days after of purchase, now 2 months later I have many specs, some are very annoying at sunlight. Sadly in my Country I do not have technical support from LG.
Click to expand...
Click to collapse
no lg technical ?? i know how you feel bro
Sent from my LG-P880 using xda app-developers app
I have three particles in the middle/high of the screen, and that annoys me at sunlight...
I will try LG Backup support.
I got it for like one month, you think they will replace it ?
Sent from my LG-P880 using xda premium
they will replace the window( the front glass) not the screen. however, since this is defective, i requested to replace another phone under the singapore lemon law. but still not yet replay from last friday sent in
Hurry up. Once I have the same problem with my optimus swift, the delay for taking mobile to service center coasted me additional money for replacing screen and glass.
Sent from my LG-P880 using xda app-developers app
How i' fixed one dust dot.
Hello
Today i noticed white dust point between my screen and glass of phone... and.. i was pissed off!!! because phone is one month old!
Tried to calmdown ... but every time when i looked on the screen i saw nothing but that white dot...
So... i don't take any responsibility for this "tutorial" on damaging your glass or screen or phone...
So... turn off you phone ... using your pointing finger make speed hard taps on dust area with little bit bending of whole phone.
With this method i managed to move dust point from middle of screen to bottom edge of screen... and with more bending and taping on edhe area
dust spot is disappeared. (it took me 2 minutes of tapping)
I konw it sounds crazy but it worked and i'm happy again
nomaj said:
Hello
Today i noticed white dust point between my screen and glass of phone... and.. i was pissed off!!! because phone is one month old!
Tried to calmdown ... but every time when i looked on the screen i saw nothing but that white dot...
So... i don't take any responsibility for this "tutorial" on damaging your glass or screen or phone...
So... turn off you phone ... using your pointing finger make speed hard taps on dust area with little bit bending of whole phone.
With this method i managed to move dust point from middle of screen to bottom edge of screen... and with more bending and taping on edhe area
dust spot is disappeared. (it took me 2 minutes of tapping)
I konw it sounds crazy but it worked and i'm happy again
Click to expand...
Click to collapse
You ruined my idea of build nano-vacuum cleaners for that!!!
Isn't this problem partly due to the fact that there's a large gap between the display and touchscreen itself?
Ultraman1966 said:
Isn't this problem partly due to the fact that there's a large gap between the display and touchscreen itself?
Click to expand...
Click to collapse
Probably... i moved my dust dot like i wanted
I've been contemplating getting this phone for a while now but this puts me right off. My SGS doesn't have this problem as the display and touchscreen are bonded together.
Please, could you explain more accurately ? I really wish to remove these dust and i'm very interested in your method
Sent from my LG-P880 using xda premium

It's a sad day today for my Nexus...

So today I am just chillin, and pull out my phone from my pocket and I didnt really grip it hard and just falls from my hands... I swear when it dropped it felt that it was falling in slow motion. And out of all the places it could fall, it falls at an angle and then on the screen.
I picked it up and I see the top of the screen has a crack from one side to the other, and another crack on the bottom right corner. And it gets worse, when I turned on the screen the touch doesnt work at all so basically my whole screen is messed up.
Found a website that sells the screen already glued with the frame and a battery so all its missing is the motherboard and internal stuff.
Buttt its $170 so yea gotta wait till next week when I get payed.
I would post pics but dont have 10 posts so yea, it really sucks I've had the phone for about a month and I always protected it. :crying::crying::crying:
Sorry to hear that but I've read that LG will repair your screen for less than that.
Sent from my Nexus 4 using xda premium
hmmm..... But isn't LG already being super slow to produce the device itself, would probably take them a month to do it and I kinda need a phone
Asking them to give you a price and time estimate cannot hurt. Additionally, the limiting step of production is more likely everything that goes on that motherboard, not the touch screen.
xXx_S13 said:
So today I am just chillin, and pull out my phone from my pocket and I didnt really grip it hard and just falls from my hands... I swear when it dropped it felt that it was falling in slow motion. And out of all the places it could fall, it falls at an angle and then on the screen.
I picked it up and I see the top of the screen has a crack from one side to the other, and another crack on the bottom right corner. And it gets worse, when I turned on the screen the touch doesnt work at all so basically my whole screen is messed up.
Found a website that sells the screen already glued with the frame and a battery so all its missing is the motherboard and internal stuff.
Buttt its $170 so yea gotta wait till next week when I get payed.
I would post pics but dont have 10 posts so yea, it really sucks I've had the phone for about a month and I always protected it. :crying::crying::crying:
Click to expand...
Click to collapse
sorry bro. hope you get it fixed and working again soon. did you have a case on the phone? just curious to know how fragile it is.
Wooohh...... Hahahaha
Sent from my HTC Explorer A310e using xda premium
Damn man, that sucks. The first time my Nexus was dropped was from my friend being careless... So because of that, I made it so that no one except me can use my phone. I hated my friend for doing that because it was the first hour I had my phone...
But for the screen fix, try to see if you can find a lower price. Doesn't hurt to continue searching the web.
ru5l4n12 said:
Wooohh...... Hahahaha
Sent from my HTC Explorer A310e using xda premium
Click to expand...
Click to collapse
Your a bit of a kn×b aren't you
Sent from my GT-I9300 using Xparent ICS Tapatalk 2
xXx_S13 said:
hmmm..... But isn't LG already being super slow to produce the device itself, would probably take them a month to do it and I kinda need a phone
Click to expand...
Click to collapse
I heard it was 7-10 days after they receive it including return shipping.
Sent Using Tapatalk 2
Damn ....that sucks
Sent from my Nexus 4 using Tapatalk 2
I know how it feel bro. First scratch on beautiful screen. Crying in a corner
And that's why I have a case.
Sent from my Nexus 4 using Tapatalk 2
Harry Pothead said:
Asking them to give you a price and time estimate cannot hurt. Additionally, the limiting step of production is more likely everything that goes on that motherboard, not the touch screen.
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LG will not give you a quote. They will only say, "We cannot give you a quote without you sending it in. Please send the phone in to us, with you being responsible for shipping, and then once we've had a chance to look at it, we will let you know the cost of the repair."
Even after I pushed saying how about the front lcd and digitizer, they still wouldn't give me an estimate.
Sam Thing happened to me.. just 1 crack but half the touchscreen doesnt work.. i've seen plenty of ppl with cracked iphones whose touch still works.. called lg and they told me the same thing. Don't know if its worth wasting money on shipping just to find out they charge more for repair.. kind of a risk. Did you ever end up getting it fixed?
So was it worth not having a case?
Life is like a pubic hair on a toilet seat. You're gonna get pissed off sometimes.
Sent from my Nexus 7 using xda premium
vikramkhalsa said:
Sam Thing happened to me.. just 1 crack but half the touchscreen doesnt work.. i've seen plenty of ppl with cracked iphones whose touch still works.. called lg and they told me the same thing. Don't know if its worth wasting money on shipping just to find out they charge more for repair.. kind of a risk. Did you ever end up getting it fixed?
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In US is something like $140...in UK I will let you know on Friday when I receive the quote
That really sucks... Something about these new phones, in particular the ones with the new touch sensor in glass or whatever they call it. The touch response is gone on a crack. I recall my first Droid had two cracks across the entire face and it worked flawlessly... I think I'd rather have that 1mm gap in the display/glass then have to replace it due to a simple crack.
Sent from my Nexus 7 using Tapatalk HD
Ouch that really does suck
Hope you get it fixed pretty soon
knock on wood, i hope i don't drop it, i have butter fingers too, i did let it slip once but i had the usb cable in it still and it only fell like 2 foot on soft wooden floor, if you drop it from your pocket( 4ft >) and it hits hard floor like cement, its a goner i think!

So much problem with the one?

Hello everyone,
I was about to buy the htc one, but they are out of stock atm.
so went home watch some reviews and stumble across this video
..
http://www.youtube.com/watch?v=oWWYc7ICUxI
He mentions a lot of build quality problems.
Can people with the phone confirm this?
Screen problem with light coming from the edge? dust on screen because of that? Sounds like a big problem, hope its just his model.
Also input lags, is he exaggerating things ? or can it be fixed by a buildprop command?
ninjaijutsu said:
Hello everyone,
I was about to buy the htc one, but they are out of stock atm.
so went home watch some reviews and stumble across this video
..
He mentions a lot of build quality problems.
Can people with the phone confirm this?
Screen problem with light coming from the edge? dust on screen because of that? Sounds like a big problem, hope its just his model.
Also input lags, is he exaggerating things ? or can it be fixed by a buildprop command?
Click to expand...
Click to collapse
ive had 3 so far there all been great, just that i keep breaking them
Good to hear! how did u break em?
Is it possible to return the phone if there is any gap between the plastic layer and the alu ?
ninjaijutsu said:
Good to hear! how did u break em?
Is it possible to return the phone if there is any gap between the plastic layer and the alu ?
Click to expand...
Click to collapse
I have seen 4 HTC Ones. 2 with gaps and 2 without. You can return them and just state that is has build defect. Some stores will let you exchange it once and some twice but they will not keep opening boxes until you find a perfect one. The best advice I can give you is to open it in the store with a sales assistant present so they can see that it has a defect. And before you hand over your money be sure to ask if you can return it if there's a defect once they say okay for returning with defects, then open it in front of them.
Death grip?
THanks for the advice i'll definitely do that !
i saw another video who mention the death grip like with the iphone.
http://www.youtube.com/watch?v=5ubr-Hzu894
can u guys confirm this?
No death grip here there are always going to be people who find faults. I mean if that's all you look for you are bound to find something. I suggest you chill and get the One open it up and just love it for what it is. You will not be disappointed.
Sent from my delorian using xda app-developers app
it just get me that htc has such a poor quality control.. i'll be waiting for them to get things right before i jump on.. definitely joining the htc again this time around tho
Yes there are manufacture default. Gaps in casing, and screen that isnt glued on properly and doesnt flush with the casing.
Dust under the screen has been a problem with some phones by HTC for years.. was a common problem as far back as Nexus One. That HTC havent plugged the problem yet is beyond me. I think it will be less problematic with the one because alu case is sturdy and does not bend which caused screen sealing to crack on plastic.casings.
Sent from my HTC One

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