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No data again...

This is getting old, I thought when I traded in my POS thunderbolt I was done with these problems. Hard reset, pulled SIM, pulled battery, & still nothing. Someone please remind me why I'm paying $110+ a month for service that seems to always have problems. I'm not rooted, was told to get new SIM from VZW..too bad they are closed at 11 pm
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recently i took a road trip from FL to MI. Not even an hour into the trip i lost all data connectivity. when i called VZ i was xferred to tier 2 support. when they couldn't help me they xferred me to the 4G support team. they couldn't help me either so the guy figured my radio was toast and sent me a new phone but also left my ticket open for additional research. once i hit the Atlanta area my 4G lit up and all was well. but the moment i left a 4G area i was dead in the water. the next day I was called back on the open ticket. the tech told me they were pushing a hybrid PRL to my phone b/c the region i was traveling in (and where i live) had a lot of old alltel towers. well low and behold my data connection has been flawless since. no more handoff issues either whereas before i was dropping the data connection almost daily.
not sure if this would resolve your issue but perhaps its worth a shot. call tech support and ask to speak to the 4G group - maybe say they were helping you before and you need to follow up just in case there are any restrictions to who they transfer to that dept.
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I have had days where my data goes in and out all day long and other days where my data is solid all day. The other day, a day when I left my GPS in my wife's car and was traveling out of town, I lost data for the entire day. I called VZW tech support and of course they didn't know as much about the phone as I did and couldn't help. I am rooted, running the latest update pulled from the Motorola servers. I am afraid to take it in to Verizon because I don't want them to see that the phone is rooted and refuse to help me. Right now, if I unroot, the only way they would be able to tell that the phone had been rooted is because I can't revert to the old baseband, so I figure I'll wait for the official update to roll out, try that if it is different that what I already have, and if that doesn't fix it, I can bring it in to Verizon because my baseband will then match stock, updated phones. I agree, this a really frustrating situation that we shouldn't be paying for.

Does this mean you're running the .893 version of the radio?

y3llo said:
Does this mean you're running the .893 version of the radio?
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Yes. Some days everything is fine, some days, not so much. Since it's so erratic, it's hard to say if the new radio improved anything.

I find I only drop 3g never 4g even then an airplane toggle usually brings it right back.
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Calla969 said:
Yes. Some days everything is fine, some days, not so much. Since it's so erratic, it's hard to say if the new radio improved anything.
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I'm having the same issues... Also on leaked radio.. but now with new radio when I leave 4g area add I did yesterday.. I lost all data connection, until I returned to 4g area, and did a batt, sd, and Sim card pull.. I really regret this garbage phone.. I average 60GB a month
on my thunderbolt.. Can barely use ten on this hunk of crap.

Refurb D3 from Asurion

A week or so ago i dropped my phone in my truck and broke the screen. Asurion sent me a new one the next day and it has been nothing but problems. The battery they sent with it wont last more than 2 or 3 hours with the phone sitting on the desk not being touched. I tried my old battery and it had the same results. I made a nandroid of my old phone and restored it on the new one and nothing worked correctly. I did a full system wipe/restore and the phone seemed to be working but it won't detect a network after a reboot unless i restart the phone again. Asurion is sending me another phone tomorrow so hopefully it will work better than this one. With the battery issues, i tried everything from the forums to calibrate it and turn off things to lenghten but nothing worked. I hope the next replacement is a better device. I love my D3 but i can't live with a phone that has no battery life.
Also, when i did the full system restore, my google account did not sync any of my old information. The market would give me an error (even after accepting the ToS) and none of my contact information (from google or verizon backup manager) made it to the new device.
UPDATE:
Asurion sent me a new D3. Hopefully this one won't suffer from the same problems as the last few.

I always thought a nandroid could only be put on the phone it came from. Even thought its the same model phone. As far as the other issues you are having sorry, it sounds like you got a lemon.
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All Asurion phones have a one year warranty through Verizon IIRC. Call them up and ask.
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Agree with MrObvious. I just got a replacement D3 from asurion and I couldn't be happier. I guess it is just luck of the draw with the one they send you.
I had a Droid 2 originally.
-1st replacement they gave me the backlight on the keyboard didn't work
-2nd replacement the audio jack crackled when i moved the headphones and the phone restarted itself any time I turned on the GPS.
-3rd replacement was a D3 (current phone) and it has GREAT battery life. (still 90% after a full day of work). Make them replace it for you, they likely will. Good luck man.

It was a lemon
The first one they sent was a lemon. The new one came with a battery that had a charge of 44%. I put it in when i got home, rooted and restored all of my stuff with titanium backup, used the phone for a few hours (light use, few phone calls, some market use), and turned the alarm on for this morning. When i got up this morning it had been roughly 15 hours since i put the battery in without charging and it was at 21%. I think this one will keep me happy for a while.

Good to hear man, glad that you can now enjoy the phone more fully!

Anyone been able to get a different phone from Verizon for data/signal issues?

I've been having so many issues w/ data and signal, im just wondering if I put enough pressure is there any way I could get Verizon to give me a different phone?
My phone is close to unusable how often I don't have signal and im just really tired of it..
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Well the update from Moto is suppose to fix this issues, so Verizon may make you wait til you receive the update before looking into swapping a phone for you.
The Restart Connections app from the market doesn't work for you? It works for me about 90% of the time when I lose my signal. Rarely I will have to reboot to get signal back.

stelv said:
Well the update from Moto is suppose to fix this issues, so Verizon may make you wait til you receive the update before looking into swapping a phone for you.
The Restart Connections app from the market doesn't work for you? It works for me about 90% of the time when I lose my signal. Rarely I will have to reboot to get signal back.
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I haven't tried that, ill try it but they promised me an update by early nov, and they've given me already 2 months of free service. I dont care about getting free service id rather pay instead of the hassle... I was just thinking they might since there highest level of support saying it was a known issue they were responsible for and had moto working on an update. Sucks I paid full retail on launch day and have only had problems..
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I take it you can only complain to Verizon if you bought the device from them.
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Yea Verizon definitely knows of the problems. Its common. Verizon will eventually offer you a new phone but it may not be something you want. If the problem isn't fixed after the update and they persist they will probably offer some better replacements.
I don't really have a big problem with connection but it is there. Some days it doesn't happen at all. Someone on another forum said they received an update from Moto already, so hopefully they start rolling out soon.
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nosit1 said:
I take it you can only complain to Verizon if you bought the device from them.
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I bought mine from best buy lol..
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Verizon told me they started rolling the update dec 1st in batches..
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I actually have a new one arriving today. My data loss is horrible. It will show full bars (3g and 4g) but the second I go to do something the data will drop. Extremely frustrating and annoying. I'm pretty sure I'm getting a refurb but if it holds data better I'm ok.
EDIT: Just wanted to add that is the FIRST time I've ever done a warranty replacement in 6 years with Verizon. Wasn't terribly difficult...

mistawolfe said:
I actually have a new one arriving today. My data loss is horrible. It will show full bars (3g and 4g) but the second I go to do something the data will drop. Extremely frustrating and annoying. I'm pretty sure I'm getting a refurb but if it holds data better I'm ok.
EDIT: Just wanted to add that is the FIRST time I've ever done a warranty replacement in 6 years with Verizon. Wasn't terribly difficult...
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If you just got another Bionic, your problems aren't going to go away. I got my warranty replacement last week; same issues.
They did offer me a new phone; anything but the Razr. Considering I not only bought the phone at launch, but bought a couple hundred dollars in accessories...I want the phone to work as advertised; not a new phone.

Well the week before Thanksgiving I was actually sucessful of having the store giving me an actual off the floor replacement. Up until that time I have taken my phone into 4 different corporate stores in and around Cincinnati and each time The associate looked at the phone and just ordered their "certified like new" replacement shipped to my home. Now I want you all to know these "certified" units were nothing more than returns to VZW from others that are experiencing the same thing. I went out of my way to take the phone into the closest store when I experienced either the loss of data or the BSOD situation.
This time I tried something different which got me a brand new phone..not sure what pushed them over the edge though....On the 23rd of November I got the dead BSOD and immediately took the phone back to the origional store which I purchased it on the 12th of September and cornered my origional salesperson explaining that I have had four replacements...I sternly request for him to correct this problem WITHOUT pulling the battery....The store was moderately heavy with customers who had a ear tuned to my complaint. He was insistant that he had to pull the battery after plugging in a charger...I loudly told him to stop and demanded for customer service to be put on the line because I insisted pulling the battery was going to do nothing more than set me up with a return trip. He told me that all customer service was going to do is issue out another "certified" unit...Loudly I protested that this has to come to an end because all of the screen protectors he had sold me during the origional purchase are now gone and the battery life is degrading fast due to the constantly seeking for data problem. Everybody knows VZW does not ship a new battery or battery door with these "certified" units ( of course). As I would not budge on the "certified" route because my battery and battery door was showing signs of premature wear...the manager stepped in and allowed me to turn in my unit for another right out of the box...printed out a receipt for the return full price and then gave me a new receipt with the same price but with the november date. He told the associate to mark the unit defective screen out of box. Now he didnt allow me to have the new battery or door BUT I got a new unit which I am happy to report has not had a hiccup since...knock on wood. BUT BE FOR WARNED...if you are sucessful at getting a off the floor exchange...check your account because the billing dept of VZW thinks this is a upgrade and will sneak a updated contract date in on your account....It took two calls into customer service to explain to them this was not an upgrade and after they tell you that it has been noted....TAKE THE TIME to check online your contract date is put back to the origional date.
After a little bit of work I am a happy Bionic VZW customer

Have you guys tried the SIM pull trick? My Bionic has not had a data problem since. I did this over a month ago.
1) turn off Bionic and pull SIM
2) power on the bionic and open phone. It will state the SIM is missing.
3)turn off the Bionic and insert SIM
You will need a pair of fine tweezers for this.
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This won't help if you need the 4G throughput (for hotspot, etc), but my data connection is rock solid on the go if i choose CDMA Only mode under Mobile Networks.
I've taken to changing to LTE Only mode in the field testing interface (##PROGRAM) when I need to use LTE throughput for hotspot, and that, too, is rock solid. The problem seems to occur for me only when it's switching between CDMA and LTE.

CaliTilt said:
Have you guys tried the SIM pull trick? My Bionic has not had a data problem since. I did this over a month ago.
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Click to collapse
Pulling the SIM did nothing for me, unfortunately. I'd demand a new (and different) phone, but I spent about $150 on accessories and don't want to unload those for pennies on FleaBay.

Its all 4g phones. If u want reliable service. Switch back to a 3g only device. After 3 Droid charges, Verizon sent me this bionic. .. still having issues. Just gotta get use to it
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justin94 said:
Its all 4g phones. If u want reliable service. Switch back to a 3g only device. After 3 Droid charges, Verizon sent me this bionic. .. still having issues. Just gotta get use to it
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Click to collapse
False....tbolt for me has never data dropped since being on actual gingerbread radios. Bionic? Even running the leak data dropped like none other.
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Pulling Sim worked at first but its gotten so bad it doesn't work as well anymore. I tried to get vzw to give me a diff phone but they wouldn't budge only offer me a refurb which I don't want after paying 700 full retail plus 150 in accessories.
And no not all 4g, my thunderbolt never gave me connectivity issues..
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I've had them all minus the revolution, my wife has my old tbolt now, granted her data drops are extremely Rare.....when they do happen, it takes a while to switch the radio back on
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Haze69 said:
Verizon told me they started rolling the update dec 1st in batches..
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Click to collapse
Can any confirm this? Anyone get it?

Turning off lte helped me. I have too reboot maybe every third day or so now to get back dropped data.every it was 4 or so times a day
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cixelsyddyslexic said:
I've taken to changing to LTE Only mode in the field testing interface (##PROGRAM) when I need to use LTE throughput for hotspot, and that, too, is rock solid. The problem seems to occur for me only when it's switching between CDMA and LTE.
Click to expand...
Click to collapse
what's the "SPC password"?
thanks

data going in and out help please !!

so i noticed for the last two days my 4g and 3g are going out not just a couple seconds either it for a good amount of time 10 to 15 minutes at a time anyone have a idea why this is or how to reslove this called verizon they don't have any outages at all worked fine for the previous 2 to 3 weeks that i had the phone with no issues what so ever...

what system and rom are you on ?

100 percent stock. Havent rooted yet
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Im having the same issue all stock as well with the latest update
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you can root and try 901 update. it seems to be a more stable radio

Not. Confident enough with a. Locked bootloader and have. To do a. Bit more research before crossing that bridge
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The locked bootloader isn't really a problem. You can still do a lot of stuff. We have some awesome roms,themes and hacks along with a great community with lots of helpful people

I can not say this will help you, but it helped me with the same problem, this is a fix I found on rootzwiki i believe, i forget the authors name but the fix is not mine and it is simple and gives me good connection for about 1-3 weeks before i have to do it again.
turn off your phone, pull battery, and sim card, replace battery and turn phone back on and let it boot up, turn phone off and replace sim card, turn phone backup, that is it. What I have read is that this refreshes your sim connection to Verizon, I have no idea if this is the case or not.
I did also find that when I activated an old phone to update some software in it and then tried to reactivate my Bionic the web site did not let me activate my sim card with the numbers it had on the card itself, so I called up Verizon and jumped through some hoops and they activated my sim card and had very good data connection after that for about a month. Just a reminder if you are rooted don't tell them that.
Hope this helps a bit.
My data still is not %100 but getting much closer when I pop the sim card in and out.

So what else is new.....
I am in Los Angeles, an area blanketed with 4G. I have a solid 4G connection at home 99.5% of the time. My first 4G phone was a Samsung Droid Charge and while I liked it I often found in my travels that I would have 0 connectivity and all my 3G friends would be surfing along just fine.
I thought it was my device and ended up going through 5 Charges and now Verizon has given me a Bionic and guess what, exact same performance (well, in terms of connectivity). I find it hard to believe that 6 phones by 2 manufacturers exhibit the same problem so concluded it had something to do with the geography of my travels and the associated towers and hand-offs.
I then read, and totally believe THIS

Thanks that worked great and you last posted good to know!!!!
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Sqwaller said:
I can not say this will help you, but it helped me with the same problem, this is a fix I found on rootzwiki i believe, i forget the authors name but the fix is not mine and it is simple and gives me good connection for about 1-3 weeks before i have to do it again.
turn off your phone, pull battery, and sim card, replace battery and turn phone back on and let it boot up, turn phone off and replace sim card, turn phone backup, that is it. What I have read is that this refreshes your sim connection to Verizon, I have no idea if this is the case or not.
I did also find that when I activated an old phone to update some software in it and then tried to reactivate my Bionic the web site did not let me activate my sim card with the numbers it had on the card itself, so I called up Verizon and jumped through some hoops and they activated my sim card and had very good data connection after that for about a month. Just a reminder if you are rooted don't tell them that.
Hope this helps a bit.
My data still is not %100 but getting much closer when I pop the sim card in and out.
Click to expand...
Click to collapse
Well I am on the. 901 update and on the same day I got a new sim card. And my connection was completely solid..... for two days. After that the drops were as bad as ever. I WOULD SAY AT LEAST 50% so I am trying this right now well I did already actually. IT HAS JUST DROPPED ME WHILE WRITING THIS. However it did not last long because its already back. I dunno I am just gettin tired of it. Maybe I should have spent the extra money to get the rezound. I am. Just frusterated. I really appreciate this idea. I will keep trying it for a while.
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Have had mine for close to two weeks. Data drops weren't a problem until a day or two in. Figured out that at least for me, it was my own doing. Some of you are probably the same, while others are something different.
Settings>Data & Battery Manager>Battery Mode>
From here you have several options. I had set mine up on custom one night, while half asleep, laying in the bed, playing with my new phone.
This morning it dawned on me, after thinking that it seemed a lot like Juice Defender acts when it takes a while to register data again. I went back in and changed it from a custom profile, to Performance Mode. Voila....
All day long and not single data drop.
Hope this helps some of you.

I have had 1, 5 second drop since updating to .901. I would urge anyone that is having serious data drop issues to try it. It is a signed update and is supported by Verizon and Motorola. They can't void your warranty or anything for updating to it.

How would go about. 901 do I gave to root anyway to push this to phone without root
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[Q] How many HK owners are having data/voice issues?

A simple "yes" or "no" and where you are located should suffice.
Spent a total of 5 hours with Sprint between the phone and corporate stores since the first day this came out and today I was finally told the truth that all Sprint HK M8 owners are facing data issues.
To be specific(D.C. is a spark area) Every 15 minutes or so, my data/voice will drop regardless of what I am doing and pick back up anywhere between 1x and lte/spark 3-4 minutes later like clock work.
The lady at the corporate store let me see how my phone was in the red(see last pic). I went back to stock unrooted. Downloaded the .15 update. Updated profiles, PRLs, ##72786# data resets constantly and this problem still exists. The best that any representative could do is credit me $30 for my troubles(bull ****). Tried to get a replacement handset and they told me no. No one has given me any sort of "this will be fixed soon". Its always "well.....profile/prl/data updates cant fix this so a technician will look at your local tower"
I'm trying to get a rough estimate as to how many people are having the same problems
Here are pics for reference. This all happened with in 2 hours and continues to happen
http://imgur.com/a/5GeWu
Don't be surprised if you see this on other forums. Kind of going every where to see how many are having issues.

It's your phone. You need a replacement. I had the same issues, went into a store. They replaced my phone. No more issues.
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mjs2011 said:
It's your phone. You need a replacement. I had the same issues, went into a store. They replaced my phone. No more issues.
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Click to expand...
Click to collapse
That was my problem. They said they wouldnt swap phones because its not the phone's fault.

Im having the same issues but only when connected to my airrave.

No,
I did encounter issues when I first got my phone......... but did a system update the first day and all issues seem to be fixed ..this update does note that it corrects this type of problem .. on my phone anyway

munsterrr said:
That was my problem. They said they wouldnt swap phones because its not the phone's fault.
Click to expand...
Click to collapse
Might want to have them check the SIM Card Reader. When I brought mine in after having the phone for a week, they told me that the issue were a result of the reader being busted. They replaced my phone right away with no issues since I only had it for a week. From what I hear is that the longer you've had the phone, the less likely Sprint will replace it though.

I'm heading over to the store again today to have them actually look at it.

They finally acknowledged that it is a handset problem. After looking at the service trends again I was red in voice and device was grey(don't know what that means). Crossing fingers that this fixes the issue but also Hoping that this isn't the only solution as it sounds costly

munsterrr said:
They finally acknowledged that it is a handset problem. After looking at the service trends again I was red in voice and device was grey(don't know what that means). Crossing fingers that this fixes the issue but also Hoping that this isn't the only solution as it sounds costly
Click to expand...
Click to collapse
Grey means not enough data collected yet to determine anything.
I'm having bad issues as well as everyone else I personally sold HK and Non HK M8 too something is not right.. I'm to scared to order myself a replacement and not be able to achieve S-Off on it.. But I could buy the 25 dollar app to get it. Anyway Ive asked about these issues no response worth talking about. Hope to solve this soon guys...

Just got an HKE no problems here. I actually get better signal and speeds than on my Note 3. No Spark just LTE
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It's a damn shame. Flew through Milwaukee, Vegas, Reno, and am in lake Tahoe on vacation and it's the same **** everywhere.

Flash the roam only mod then the Verizon prl. I'm getting better signal now then when I was with Verizon. I also have an hk m8 btw.

Received my replacement at 11am(EST) this morning and have had zero drops or issues since then. Been at full service in Spark since then.
Will update this thread in a few days with my findings.
Sucks because I am afraid to root/s-off because everything is working but I miss my backups of apps(Ti Backup) that I have been working on for years and hate these damn ads and bloat ware.

Im in the same boat waiting on my replacement tommorow. Im looking at it this way. Make sure you have the latest firmware and there should be no difference. I guessing bad antennas in some and some are just lucky and got a good one. Maybe start a thread Rooted vs Non rooted with signal quality and maybe we can answer our own question?

I have been holding off a Sprint visit for weeks, but after getting voicemails without getting phone calls on numerous occasions, I will have to go to Sprint.
However, after completely unrooting my phone in preparation to go to Sprint, I might not root my replacement whenever I decide to go there.
HTC Backup is excellent, in my opinion, and it really helps we with my lack of Titanium Backup. I don't like the ads either, but I think that it might be time to throw in the towel on rooting my phone. I've gotten more than my share of rom flashes and whatnot.

I was given a replacement due to my original having a bad antenna. Ive had zero issues since getting my new phone
SENT FROM MY ROCKING HK M8

I just as got my second one In less then a week and it keeps showing data connection error or some like that

If you're having trouble with your HTC One M8 download the latest latest network performance test tool.
"dl3 . htc . com/us/sprint/network_performance_test_tool_v0.85.zip" <=== Official website I cant post link currently so remove spaces.
If you get a red screen with NG device you need a replacement. It's a known device problem so charges will be waived.

New radio seems to fix problems
I was having tons of data connection issues with my M8. I recently followed the posts on doing the recent firmware update (OTA for those of you not rooted) and it includes a radio update. The new radio seems to be working quite well and I haven't had any connection issues. Hopefully this works for you guys too.

Amsick you can get into big trouble for that lol
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