My Captivate Freezes My Computer - Captivate Q&A, Help & Troubleshooting

So I've been searching for a while, but I haven't really found anything. So far it seems like hardly anyone else actually has this problem, or I'm just a complete idiot. So if this matter has already been resolved, I would be very thankful if you could point me in the right direction.
Whenever I connect my AT&T Samsung Captivate (FireFly 3.0) to my computer (on both my Windows XP Pro and 7 Ultimate partitions), everything is hunky dory and everything runs normal and my phone charges. The instant that I turn on USB Storage in my phone, if I open up "My Computer", it just sits there and the green bar at the top (Windows 7) goes by very slowly until it almost reaches the end, and then just sits there indefinitely. I can't open up any other drives on my computer, including my phone's drive. I also can't eject the phone "safely". I have the drivers installed, and everything SHOULD work. Even if I turn off USB Storage, my computer still won't respond in those aspects, until I unplug the phone from my computer, and then everything just goes back to normal. In Windows XP the same thing happens, there's just no little progress bar telling me that nothing is happening, Windows Explorer (explorer.exe) just freezes and I must unplug the phone and restart the process to get my computer working again. If I plug the phone into my netbook running Ubuntu 10.04, I can open my phone's drives, but transfer speeds are still extremely slow.
I'm thinking it's something with the filesystem, and requires a reformat, but I'm not sure and I want to be entirely sure of it until I attempt pulling everything off of my phone and formatting and rerooting and reflashing FireFly.
If it matters, my computer's hardware is as follows:
AMD FX-4100 @ 4.15Ghz
8GB DDR3-1333 GSkill Ripjaw RAM
Asus GTX 460 768MB
Asus M5A97 Motherboard
Seagate Barracuda 1TB 7200RPM
Western Digital Green 500GB 5400RPM
Many thanks in advance for your time, I really hope I can get this figured out.
-Alex

I think it's not a problem with your pc. If so when you are connect it to ubuntu it should work. So it should be a matter of your captivate. Take a full backup and format it. Or try different rom and see.
I have a captivate with stock rom and it works perfectly with pc.
Sent from my Optimus 2X using xda premium

Related

Captivate & Mac OS X not mounting drives

Forgive me for my Basic lack of understanding on this one.
I'm running os x snow leopard 10.6.4 and when i plug it in usb it starts up a mtp application and only allows me access to pics and as a dial up modem. I would like to be able to mount the disc's to transfer files back and forth. and also when i run doubletwist it tells me to use the drop down menu but when im using usb there is no drop down menu. so no mounting.???
any ideas what im doing wrong?
You need to go into settings, applications, usb settings, and change it to ask when connected. Then when you plug it in choose mass storage from the list of options that come up. Also, enable usb debugging while you're at it
Sent from my SAMSUNG-SGH-I897 using Tapatalk
domin8 said:
You need to go into settings, applications, usb settings, and change it to ask when connected. Then when you plug it in choose mass storage from the list of options that come up. Also, enable usb debugging while you're at it
Sent from my SAMSUNG-SGH-I897 using Tapatalk
Click to expand...
Click to collapse
the usb debugging was the kicker after! thanks for your help your suggestion works a treat!
-happy captivate user.
I feel like i'm going crazy here...
i have debugging enabled, i have my phone set to ask on connection.
i use osx 10.6.4.
there is no sign that i have a device detected on my mac.
the phone detects that it has been plugged in. (notifications)
i've gone to the notifications and selected mount.
i've used "adb devices" and get no results.
tried using double twist, nothing shows up.
my phone is still stock.
any help/ideas are appreciated!
Are you on a mac desktop? Mine would only recognize if I use a port on the back, not a port on the keyboard or the front of the machine....i think it's a power requirement thing. Try a different port and post the result.
Also try changing it from ask to being mountable instead and see if that changes things
Sent from my SAMSUNG-SGH-I897 using Tapatalk
it's a macbook pro. i've toggled between the "ask on connection" and auto mount. i've selected to mount the drives from the notifications, all with not mac love. however, it seems to work with my windows box (using the usb on the back, not front). I would like to get it working on my macbook though as that is much more convenient (couch + tv and all). seems that mac + this phone is not officially supported? (no drivers from samsung anyway).
any tips/idea/suggestions are much appreciated.
This is what I did for my phone.
I put it on "ask when making a connection"
I always choose PC Internet.
I enable USB debugging.
Plug my phone in.
Then go to the USB notification and hit "mount drives"
Then it is on my desktop!
I am using the aluminum macbook.
thanks for the input. i'll have to try it again when i get home.
an interesting note:
when i attach it to my macbookpro and i have it on "ask" the phone will display the connected notification, but it will not ask.
akuma548 said:
thanks for the input. i'll have to try it again when i get home.
an interesting note:
when i attach it to my macbookpro and i have it on "ask" the phone will display the connected notification, but it will not ask.
Click to expand...
Click to collapse
I think when it is in USB debugging mode it will not work like that. But I always select that every time I can.
But having it to ask, it does not default to anything else. Not sure if it makes a difference or not, but I don't have problems putting anything on my SD card.
yeah, i'm totally not having any luck with this device on osx.
i have 2 usb ports. i've tried both. i think i've plugged in the phone with every different option... with/without secondary sd, debug on/off, mass storage ...
i even tried it in ubuntu running in vmware fusion.
i can confirm that it does work (it works on my work pc [windows 7]) and have decided that there may be one additional thing to try. i have the stock cord at work and i bought a backup from the local store. the connector on the micro-usb side might not let the port fully connect (it's a little fatter than the one Samsung sent with it). i don't know if that could really happen since it does charge and the phone thinks it's got a connection. but as of now seems my only hope.
gephoria said:
the usb debugging was the kicker after! thanks for your help your suggestion works a treat!
-happy captivate user.
Click to expand...
Click to collapse
Don't forget to exclude the storage drives from being indexed by Spotlight or you will get all those .filename files in every directory damn near it.....gah I hate Spotlight sometimes
OK. so, first i'd like to thank everyone for their input.
I have figured it all out. It is the #$%^&* backup cord I bought.
I took it to work where my stock samsung cord is (and the phone connects) and swapped out cords. I got the exact same result, phone notices that it is plugged in and begins to charge and allows me to select to mount the cards. The computer however doesn't recognize that a USB device was attached. So i took that damn blocky cord and pushed it in really hard and BAM-O! the drives show up and i get nice full access.
so, because of the recessed opening for the micro USB port on the phone combo'd with the blocky micro USB end of my cord I am not getting a complete connection. at least i have a back up charger. i only need to do my syncing/hacking at home.
I guess this post is a little premature, but i'm fairly positive that when i get home with the good cord all will be fine.
FYI: Don't get a "Retrak" cord from fred meyers.
For those still having trouble even after enabling USB debugging etc:
On my 2 week old 17" MBP, only one of the USB ports (the one closest to the power supply) will allow the phone to show up as mounted -- it's also the only port which will charge an ipad fwiw, so I suspect that it's a power requirement issue.
Bottom line: try all the USB ports on your machine.
akuma548 said:
OK. so, first i'd like to thank everyone for their input.
I have figured it all out. It is the #$%^&* backup cord I bought.
I took it to work where my stock samsung cord is (and the phone connects) and swapped out cords. I got the exact same result, phone notices that it is plugged in and begins to charge and allows me to select to mount the cards. The computer however doesn't recognize that a USB device was attached. So i took that damn blocky cord and pushed it in really hard and BAM-O! the drives show up and i get nice full access.
so, because of the recessed opening for the micro USB port on the phone combo'd with the blocky micro USB end of my cord I am not getting a complete connection. at least i have a back up charger. i only need to do my syncing/hacking at home.
I guess this post is a little premature, but i'm fairly positive that when i get home with the good cord all will be fine.
FYI: Don't get a "Retrak" cord from fred meyers.
Click to expand...
Click to collapse
OMG, thx for this post! I was having the same issue. Now it's fixed after I used the stock cord, lol.
usb issues with mac mounting and self eject
first my phone does not mount to my macbook like it used (since july) to with stock usb cord but still mounts to my imac (also with bootcamp xp2) and powerpc g4 all running the latest OS X
on imac, when i try to copy a folder from sd card to my mac the sd card will eject it self after starting coping files. it started with a system.img file from my rom backup files, now when i try to copy other folders even a jpg from DCIM will eject the sd card and external sd. (see attachement for error code) then the error message that the disk was not ejected properly. all happens with any random files, copying folders from mac to sd cards is fine
in xp2, the desktop windows freeze while coping is in process, then i need to disconnect the usb cord to get back to the desktop
i copied same folders from sd card to external sd on the phone itself and it works
update: now, only by selecting a file on external sd will unmount both sd cards!!! going to buy a replacement cord and see....

Phone keeps crashing.. Help!!

I'm trying to transfer some movies to the phone. I have managed to connect and both internal and external sd shows up on my computer (mass storage).
The problem is that after a while of transfering, everything freezes and I have to disconnect the phone and restart it. Anybody else with that problem or a solution.
This happens in both XP and Win7.
Not using Kies, however it happened one time with Kies as well.
Need help!!
size, what is the size of the movie
and what is the size of free space on the phone
also make sure it is not larger than 4 GB
and it could be your PC with a crazy USB port like mine, that sometimes just acts up like a girl, and other times works fine

[Q] USB Connection?

I am on CDE-AOSPb3.1 on JI6 Froyo.
I am having a USB device not recognised error on my Win7HP x64 machine, and it is not allowing me to connect my SD cards to the computer. This has actually culminated in a BSOD on my computer, presumably because something is wrong with my phone and the USB connection was messed with. The BSOD, however, was isolated, and has not happened again; a full reboot of the phone has not helped this issue.
Any ideas? Or is this a Development question? I have run this ROM since its inception, and have never had a problem until now. It does still charge on USB, however.
Aus_Azn said:
I am on CDE-AOSPb3.1 on JI6 Froyo.
I am having a USB device not recognised error on my Win7HP x64 machine, and it is not allowing me to connect my SD cards to the computer. This has actually culminated in a BSOD on my computer, presumably because something is wrong with my phone and the USB connection was messed with. The BSOD, however, was isolated, and has not happened again; a full reboot of the phone has not helped this issue.
Any ideas? Or is this a Development question? I have run this ROM since its inception, and have never had a problem until now. It does still charge on USB, however.
Click to expand...
Click to collapse
You could always try going back to your previous ROM that was able to be recognized by your desktop. If it does recognize it, it might be a ROM problem.
A Nandroid restore didn't work, because the actual root of the problem was a bad micro-USB cable. Borrowed a colleague's and it's all good now. Time to buy another...
Sent from my SAMSUNG-SGH-I897 using the ad-free XDA 1.2.1 App.

[Q] Computer connection problem

Hi,
I have searched, I have trown, I have do many things but cant fix this one. I was up till 5 in the morning last time but nothing. The problem I am getting appeared when I changed the usual samsung cable (which I got in box) with Nokia one, since I lost the last one Samsungs. The cable and everything is fine because it works on my notebook and there I can do everything normally.
So whats the prob:
I somehow connect my phone to the computer via media player and I can do anything with files on my phone, I can copy them to my computer BUT I cant do it vice versa, I cant copy nothing to my phone. Its just saying discovering ... and it will stay like that. In mass storage (if I get him to there ) it will lag so I have to unplug and plug it again.
Mom has the same windows 7 as me.
I have a high feeling that this has something to do with my computer being used to cable used before and I would have to delete some file from my computer (phone was already formated) ...
Oh and I have used every single USB on my computer, which is I think around 10 usbs
Restarted the comp and the phone dozen of times, still nothing.
Debuging mode, nothing appeared ...
I tried connecting to samsung kies, it wont connect, it just says connecting to a device.
Guys if you help me, my phone and I will be gratefull forever
Update: I have formated my computer also, still the same!
Update2: I will send $10 to paypal to the one who helps me with this one!
I had a similar problem, i would first ensure, that the Device isnĀ“t connected to a USB Hub, but directly into the Computer. Sometimes the front USB Panels acts like a Hub, so if its not a laptop try to plug it in the back of the computer.
You said, you already formated the device? How? If you can do this again, then make a wipe. Go into the Recovery Mode with the 3 Button Combination and select wipe. After reboot you should have a clean device.
Do you have a external memory card inside? If yes put it out.
Now connect your device to the computer, wait until all drivers are installed. If you get any problem right here, then go into Kies and on the left top Corner where it says Kies, select Driver recovery. It will automaticaly try to reinstall the drivers.
After that you should be getting a connection to Kies.
Tried, and other then loosing my massages and contacts I didnt achive nothing :S

[Q] Computer doesn't recognise Touchpad in USB Mass Storage Mode

This is kind of strange. I have a 32gb Touchpad and Win 7 32bit computer. Upon first use of the Touchpad, I followed the guide posted in the tweaks and tips section right away.
I updated to 3.0.2, turned off/down logging settings, installed Preware, installed all of the recommended patches, installed Uberkernal and Govnah, and OC'd to 1.5mhz.
I then went to load some media (songs, videos, ebooks etc.) onto the touchpad by connecting the usb cable to the Win 7 machine. The computer makes the found new hardware sound and the touchpad then asks if you want to put it into USB storage mode (which I did). The computer should then pop up with the window of the Touchpad drive and assign it a drive letter (just like any other usb mass storage device), but it doesn't. when I go into windows explorer, it shows a new drive letter has been added, but when I click on it to presumably see the contents of the Touchpad's drive, the computer does nothing. In fact, it even caused Windows Explorer to stop responding.
I almost positive this is a Novacom driver issue, but that doesn't make sence due to the fact that those drivers should (and were) loaded when installing Preware.
I am not sure how to resolve this. If anyone has any suggestions, they would be much appreciated. Regards, Dcartes-
I'm have a similar drive issue but it consist of the touchpad (I think), not recognizing when I disconnect the drive via the computer. This always results in that error message stating that I didn't safely remove it after I physically unplug it.
crbeezy said:
I'm have a similar drive issue but it consist of the touchpad (I think), not recognizing when I disconnect the drive via the computer. This always results in that error message stating that I didn't safely remove it after I physically unplug it.
Click to expand...
Click to collapse
I'm not sure on the OP's question but as for the quoted response you need to go into my computer and right click the touchpads drive letter and then choose eject..
simply unplugging or using "safely remove hardware"will result in the error you are seeing
And if I connect TP via USB and then disconnect it w/o PC "eject" thing, then next time PC wont recognized TP in USB mode. And I have to restart TP to make it "recognizable" again
I go through all the normal, safe, and necessary steps but no matter what the tp always stays connected. I've even went so far as to shut my computer down completely with my tp still connected and it still stays in disk drive mode.
crbeezy said:
I go through all the normal, safe, and necessary steps but no matter what the tp always stays connected. I've even went so far as to shut my computer down completely with my tp still connected and it still stays in disk drive mode.
Click to expand...
Click to collapse
I get this same issue.
dcartes said:
This is kind of strange. I have a 32gb Touchpad and Win 7 32bit computer. Upon first use of the Touchpad, I followed the guide posted in the tweaks and tips section right away.
I updated to 3.0.2, turned off/down logging settings, installed Preware, installed all of the recommended patches, installed Uberkernal and Govnah, and OC'd to 1.5mhz.
I then went to load some media (songs, videos, ebooks etc.) onto the touchpad by connecting the usb cable to the Win 7 machine. The computer makes the found new hardware sound and the touchpad then asks if you want to put it into USB storage mode (which I did). The computer should then pop up with the window of the Touchpad drive and assign it a drive letter (just like any other usb mass storage device), but it doesn't. when I go into windows explorer, it shows a new drive letter has been added, but when I click on it to presumably see the contents of the Touchpad's drive, the computer does nothing. In fact, it even caused Windows Explorer to stop responding.
I almost positive this is a Novacom driver issue, but that doesn't make sence due to the fact that those drivers should (and were) loaded when installing Preware.
I am not sure how to resolve this. If anyone has any suggestions, they would be much appreciated. Regards, Dcartes-
Click to expand...
Click to collapse
I've had to same problem--finally tracked it down to the original usb cable. Touchpad would still charge but was not recognized by the computer. Changed to the cable that came with my Samsung phone and everything works like a charm.
Ouch message when ejecting
FishDoc said:
I've had to same problem--finally tracked it down to the original usb cable. Touchpad would still charge but was not recognized by the computer. Changed to the cable that came with my Samsung phone and everything works like a charm.
Click to expand...
Click to collapse
Thanks for the tip about the cable. I had the "Ouch That Hurt" message the other day after moving some pictures from my PC to the Touchpad and then ejecting the Touchpad. Ejection did not work. After the ejection process, the TP was no longer an option with either of the normal methods for ejection. So, my PC thought the TP had been ejected. But the TP did not think it had been. So, no option left but to turn off my PC or unplug the USB cable from the Touchpad to the PC.
However, I have noticed an issue with charging the Touchpad lately where I have to wiggle the cable where it connects to the Touchpad to get it to charge properly. Could be that this same flaky connection gave me a problem when trying to eject the TP after transferring the picture files? Though the pictures DID transfer properly. Will try a different cable next time. Hope I don't get a "wrong cable" message when doing that. Hate it when the TP does not eject properly as I fear I may be introducing file errors when that happens.
Galtha58 said:
Thanks for the tip about the cable. I had the "Ouch That Hurt" message the other day after moving some pictures from my PC to the Touchpad and then ejecting the Touchpad. Ejection did not work. After the ejection process, the TP was no longer an option with either of the normal methods for ejection. So, my PC thought the TP had been ejected. But the TP did not think it had been. So, no option left but to turn off my PC or unplug the USB cable from the Touchpad to the PC.
However, I have noticed an issue with charging the Touchpad lately where I have to wiggle the cable where it connects to the Touchpad to get it to charge properly. Could be that this same flaky connection gave me a problem when trying to eject the TP after transferring the picture files? Though the pictures DID transfer properly. Will try a different cable next time. Hope I don't get a "wrong cable" message when doing that. Hate it when the TP does not eject properly as I fear I may be introducing file errors when that happens.
Click to expand...
Click to collapse
the only way to eject is from MyComputer > right click HPTP > eject.. or it will complain..not from the tray icon
ppl will bet that your prob is cable..
i went to national electronics store, they had phone section w/ many cables and phones plugged in..
i tried their cable to my HPTP and my cable to their phones...
cable was for sure bad.. they wanted 20$ for a 3' cable.. too much..
amzon wanted 4$ for set of 2 @ 10'..+ free s/h..
guess where i bought from..

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