Called Google Play - Unreal!!!!! - Nexus 7 General

I called Google Play store and after 45 mins on hold I got through. The guy checked my account and told me that everything looks OK on his end and he does not know why my order was not shipped yet. All I ordered was the Nexus 7, so not sure about the hold up. He said "thank you so much for being patient with us, and I understand the frustration but all pre-orders should be shipped out by wednesday this week. Please be patient and you will get a shipping notice." I asked him if he could somehow push my order through so it gets shipped, he said "no sorry, I can not do that on my end". So now it is just a waiting game. PATHETIC!
I also asked him if he has heard anyhting about pre-order customers getting some sort of a credit for the $20 shipping we paid on our playstore order, he said "that is for the Google upper levels to decide". Very helpful. PATHETIC!!!
City: Vancouver, BC, Canada
Date ordered: July 4th, 2012
Shipping: Nada
Arrival: Nada
Have not heard a thing from google since my order was put through.
Good luck to all of us waiting.

It's all caps level "pathetic" that a helldesk phone jokey isn't able to push your order past all the others that are backed up too? Seriously?

Thank you for creating you're own thread for a story we've read over and over. Hopefully things work out for you after Wednesday..seeing how many people have yet to get their pre-orders shipped and most won't recieve it a whole day before wednesday. But I took the time to read your rant. I'm not mad that you wanted to be heard...
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i just received the tracking info on my ups account and it will be deliver tom July 17 from 9am to 7pm or early.. preordered June29th
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Can we get a mod to close this useless thread ur taking up valuable Forum real estate with this non sense just post it in to the PS thread not make ur own start complaining with everyone else we are all in the same boat

Shout it out your window, instead of posting it on the forum and wasting other people's time.

Nothing ridiculous at all. It shpped mid-july like they said. And you agreed to paying shipping. If you're that upset cancel your order and wait longer.
Sent from my SPH-D710 using xda app-developers app

Great first post, OP. You'll do just fine here.

*facepalm*

Ha ha that is precisely what I was thinking.
Sent from my Galaxy Nexus using xda app-developers app

n7n7 said:
I called Google Play store and after 45 mins on hold I got through. The guy checked my account and told me that everything looks OK on his end and he does not know why my order was not shipped yet. All I ordered was the Nexus 7, so not sure about the hold up. He said "thank you so much for being patient with us, and I understand the frustration but all pre-orders should be shipped out by wednesday this week. Please be patient and you will get a shipping notice." I asked him if he could somehow push my order through so it gets shipped, he said "no sorry, I can not do that on my end". So now it is just a waiting game. PATHETIC!
I also asked him if he has heard anyhting about pre-order customers getting some sort of a credit for the $20 shipping we paid on our playstore order, he said "that is for the Google upper levels to decide". Very helpful. PATHETIC!!!
City: Vancouver, BC, Canada
Date ordered: July 4th, 2012
Shipping: Nada
Arrival: Nada
Have not heard a thing from google since my order was put through.
Good luck to all of us waiting.
Click to expand...
Click to collapse
Cool Story, Bro.

Should have preordered earlier, mine is shipped today preordered on the 28th. Be here tomm
Sent from my Galaxy Nexus using Tapatalk 2

I just went to the store Saturday and picked mine up $279 out the door. The universe has a strange way of giving back what you give it.
Sent from my Nexus 7 using xda app-developers app

There is a sticky for discussing Play Store orders
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Related

Canceling Pre-Order, Buying at Gamestop.

NEED OPINIONS?
If gamestop is selling the nexus 7 in stores beginning tomorrow (12th). What's to stop me from calling google and canceling my order, hopping in the car and buying one over the counter tomorrow morning? Problem? I'll call around to the gamestops in my area to see if this is possible. anyone have some insight for me on this topic? WILL IT WORK?
no, order cancellations are being blocked. but you can return it when it does come.
Sent from my mopho
cj250mills said:
NEED OPINIONS?
If gamestop is selling the nexus 7 in stores beginning tomorrow (12th). What's to stop me from calling google and canceling my order, hopping in the car and buying one over the counter tomorrow morning? Problem? I'll call around to the gamestops in my area to see if this is possible. anyone have some insight for me on this topic? WILL IT WORK?
Click to expand...
Click to collapse
I've been hearing that Google has been telling people that its too late to cancel their preorders at this point
Sent from my Galaxy Nexus using xda app-developers app
I don't think gamestop is going to start selling them tomorrow. Google hasn't given them the go ahead yet.
Sent from my cm_tenderloin using xda app-developers app
Depends on what happens, if you have been following http://forum.xda-developers.com/showthread.php?t=1737556 you would know that gamestop may or may not have received an email from google telling them not to sell tomorrow. Also a lot of people who called google to try and cancel have been told its too late to cancel and they would need to wait till after delivery, return/refuse delivery and wait a few weeks for refund.
Sent from my Transformer TF101 using Tapatalk 2
Thanks Guys
Thanks for the speedy replies, sounds like it would be a ton of extra hassle to go through this process. As a few others were saying, I wouldnt even care if it took another week to arrive at my door (it might).... I just want dates. :'(
cj250mills said:
Thanks for the speedy replies, sounds like it would be a ton of extra hassle to go through this process. As a few others were saying, I wouldnt even care if it took another week to arrive at my door (it might).... I just want dates. :'(
Click to expand...
Click to collapse
Here's whats stopping you...
I'm 99% sure you have to be on a preorder list from Gamestop to buy one...
You're not going to stroll in to gamestop and just pick up a Nexus 7 off the shelves. Gamestop has already hit their national wave 1 quota from google. I preordered my nexus 7 on Saturday, the 7th and I'm on wave 2. With that said, I don't know how stores would have nexus 7's just available to a general consumer to come in off the streets.
Keep your existing preorder.....
IF I were to come across a unicorn with a leprechaun on his back, is it appropriate to pet the unicorn or do you think the leprechaun would get offended?
MWBehr said:
IF I were to come across a unicorn with a leprechaun on his back, is it appropriate to pet the unicorn or do you think the leprechaun would get offended?
Click to expand...
Click to collapse
You're my new favorite person.
Sent from my ADR6425LVW using xda app-developers app
cj250mills said:
Thanks for the speedy replies, sounds like it would be a ton of extra hassle to go through this process. As a few others were saying, I wouldnt even care if it took another week to arrive at my door (it might).... I just want dates. :'(
Click to expand...
Click to collapse
You have dates. Quit crying and stick to the dates Google gave you.
cj250mills said:
NEED OPINIONS?
Click to expand...
Click to collapse
be patient?
Hemidroids said:
You have dates. Quit crying and stick to the dates Google gave you.
Click to expand...
Click to collapse
When I first read your username I thought it said Hemorrhoids.... word to the wise.
I placed a preorder through Gamestop and what a slickdeal (thanks for the heads up slickdeals!)
Bought two ipod touches off craigslist for 60 and 65
Traded them both in for $240 credit
270 (after taxes) + 125 (craigslist ipods) - 240 (trade in credit) = 155 for a brand new Nexus 7
freakin SCREAMING awesome deal. whooooooot
Can't wait to get my hands on this tablet, especially for such a killer price. Thanks slickdeals and gamestop LOL
cj250mills said:
When I first read your username I thought it said Hemorrhoids.... word to the wise.
Click to expand...
Click to collapse
LOL. but in all seriousness, this gamestop hype might leave you disappointed. keep your google preorder.
I was thinking about going into gamestop to preorder it or wait until it comes out. If I don't preorder, do I still get the 25$ giftcard
Don't cancel your pre order you will cry baby tears if you do.
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Nexus 7 shipping in UK - some arrive by Tomorrow 7/13

Just saw this..
Nexus 7 reportedly shipping in the UK from Ebuyer, some orders scheduled to arrive on July 13th
http://www.theverge.com/2012/7/12/3...ly-shipping-in-the-uk-from-ebuyer-some-orders
"the product listing on the site confirms that if you buy within the next eight hours or so you can have it delivered this Friday"
Apparently mine is being picked now, so should hopefully get it tomorrow. Glad I ordered from Ebuyer now!
waiting......
I ordered mine the day after Google IO, seems like I have been waiting forever!
Im a little annoyed we (UK) wont be getting Play Magazines or able to purchase TV shows and Movies
Mine's been getting 'picked' for the last two hours, but the hopeful side of me is maintaining that they've already picked it, packed it, and are waiting for Parcelforce to turn up before they mark it shipped. My truly ridiculous side hopes that the Parcelforce driver will decide to make one last delivery today, just down the road in Hull, at my house, in about an hour:laugh:
DynaMight said:
Apparently mine is being picked now, so should hopefully get it tomorrow. Glad I ordered from Ebuyer now!
Click to expand...
Click to collapse
Yeah, what that means is - your order number (1 of 25,000) is being picked from a hat to see if you get sent one of the 500 they had or the "sorry your item is out of stock" mail
I hope you do get it, but I have had personal experience with ebuyer and this sort of thing before.
Let us know how you get on later. If you have not had a delay or cancellation mail by midnight, you may be one of the lucky one's
bisto321 said:
Yeah, what that means is - your order number (1 of 25,000) is being picked from a hat to see if you get sent one of the 500 they had or the "sorry your item is out of stock" mail
I hope you do get it, but I have had personal experience with ebuyer and this sort of thing before.
Let us know how you get on later. If you have not had a delay or cancellation mail by midnight, you may be one of the lucky one's
Click to expand...
Click to collapse
Time will tell I guess! Since no-one else appears to have despatched theirs yet, it does make you think maybe someone pressed the wrong button at Ebuyer HQ as the stock as technically arrived, but possibly not allowed to ship yet.
DynaMight said:
Time will tell I guess! Since no-one else appears to have despatched theirs yet, it does make you think maybe someone pressed the wrong button at Ebuyer HQ as the stock as technically arrived, but possibly not allowed to ship yet.
Click to expand...
Click to collapse
Let's all be positive. Pre-order or not, we all get them tomorrow :good:
Site has gone back to pre-order for 19th delivery... :-/.
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androidkid311 said:
Site has gone back to pre-order for 19th delivery... :-/.
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
Back to pre-order.
Mine still says being picked.
Super envious. I went for PC World due to a cashback offer (having previously had it "in basket" at Ebuyer). D'oh! and a thousand times D'Oh!
Oh well good luck to those getting it tomorrow I suppose!!!
Ebuyer dont usually change it from Picked to Shipped until like 9PM+ so if its still saying Picked at midnight then its probably not coming at all.
Mine is saying picked as well. I can't see it coming tomorrow to be honest but I'm happy they are doing the £15 free play credit as well
Sent from my GT-I9100 using xda premium
I'm just getting a stock warning message. Not cool. My impulse buy has given me the opportunity to cancel.
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OK, So It shipped from Adorama! (No Nans)

Sorry if this should be in another thread but I think it is important to know as some people may have done what I did...
So I ordered through the Play store when the Nexus first went up on the 27th and I got the 8Gb. At this point, I still have received no communication or final charge from Google. So that sucks!
Anyway, today I saw the Verge post about Adorama getting stock so I figured I take a flyer and place an order for a 16Gb (which is probably better to have than just the 8Gb) and choose overnight shipping - which was like $27 but there was no tax because Adorama is an NY Co and I am in PA. I emailed them to ask if there was any chance it would ship today and I would get it tomorrow, but I never received a reply from their customer service.
I did, however, receive an email that (I think) they sent to everyone who ordered online saying that the Nexus 7 was backordered for 10-14 days and I could cancel, or wait and not be charged until it shipped etc. Well I paid via Google checkout and I was charged immediately after the order and the charge was never removed.
So I figured I would give until tomorrow to see if I hear back from them, so I haven't cancelled the order.
So finally a few moments ago I went to the Adorama site to check on my order status and to my surprise it has SHIPPED! They attached a tracking number and the package is already in route in NJ and should be hear by tomorrow at 10:30AM!!!
What is weird is that I have received no email from Adorama with the tracking info nor has my google checkout (wallet) been updated with the tracking info - it still says "order not shipped."
The moral of the story: If you ordered from Adorama check your order on their website ASAP. And it is every possible that Google Play orders may be shipped already but the Google Wallet info has not been updated.
I won't be on here for long so I cannot answer many questions or post Screenies, but Good Luck and Good Night! :fingers-crossed:
ok
Good luck!
one more thing...
and now I have received and email confirmation from Adorama and by Google Checkout has been updated with the tracking. So it is all going smoothly.... as of now.
Same thing here says it shipped. I will have it by 10:30 am tomorrow....
I did get the back ordered email earlier.
Sent from my Galaxy Nexus using Tapatalk 2
klaus9000 said:
Same thing here says it shipped. I will have it by 10:30 am tomorrow....
I did get the back ordered email earlier.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Nice! I was really surprised and now I'm excited
Sent from my SGH-T999 using xda app-developers app
1.6 lbs it says.
I was also super surprised after hearing it was back ordered. I order my camera equipment from amorama so I am glad they didn't give me a reason to shop elsewhere...
Sent from my Galaxy Nexus using Tapatalk 2
If i had a dollar for every time i read "sorry if this should be in another thread" in the past 72 hours, i'd have like $27.00
crap. I wish I did overnight shipping. placed my order today and tracking says it's at NJ too! that's amazing. only thing is that I did standard shipping and I'm out of town sunday... agh!!
Please post back if you get the $25 credit and the movies/magazines/etc.
i Order by adorama 1 day ago and i dont have nothing stuts on the site why?
Picture of the order status or GTFO
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zizo79 said:
Picture of the order status or GTFO
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wheres the shipping description?
AtropineNa said:
wheres the shipping description?
Click to expand...
Click to collapse
I delete them
Outrager said:
Please post back if you get the $25 credit and the movies/magazines/etc.
Click to expand...
Click to collapse
All Nexus 7 tabs will get the $25 credit no matter where you get it, but ONLY the first gmail account that logs into will get the credit.
WinDroidGuy said:
All Nexus 7 tabs will get the $25 credit no matter where you get it, but ONLY the first gmail account that logs into will get the credit.
Click to expand...
Click to collapse
The question is, how long will this promo last? Google stated (or so I thought) "limited time only"
morell2 said:
Click to expand...
Click to collapse
why is dont have status?
I'm very tempted to cancel my order and get this right now. I have to play an extra $25 for tax cause google is located in california on top of the unexpected 50$ price jump to for the 16gb and I still haven't recieved anything from them eventhough i ordered on the 27th.

Canadian Pre-Orders; Has yours shipped?

I am curious if any Canadian orders have gotten notification of shipping?
I placed my order on July 1st, and have yet to receive any notification. My card has not been charged, other than the pre-auth that was done when I placed the order.
My Pre-order from ncix has not shipped. I might have waited too long to Pre-Order from them.
A friend pre-ordered one from the play store at the beginning of the month and it hasn't shipped either.
madchild1 said:
I am curious if any Canadian orders have gotten notification of shipping?
I placed my order on July 1st, and have yet to receive any notification. My card has not been charged, other than the pre-auth that was done when I placed the order.
Click to expand...
Click to collapse
I placed my order June 27th around 6pm EST. No charge or any notification yet. I'm hoping something happens tomorrow.
EDIT: I sent an e-mail to the playstore but nothing from them yet.
I placed my order a few days after the announcement and haven't heard a thing. The Android in Canada blog reports that they are expected to ship in "late July".
Sent from my Transformer TF101 using XDA Premium HD app
There's already a sticky on "Who's Tablet Has Shipped" we don't need another.
I bought mine at memory express on Friday before they sols out a few hours later.
Sent from my Nexus 7 using Tapatalk 2
Pre-ordered from Google July3rd, no update
Ordered from staples online July 6th, no update
Just went to a canada computers yesterday and picked one up instead.
Logan_M said:
There's already a sticky on "Who's Tablet Has Shipped" we don't need another.
Click to expand...
Click to collapse
True however I wanted to see which Canadian customers have or haven't gotten their orders yet. I know about 15 Canadians that have ordered from the Play store, and I have not seen a single Canadian "pre order" that has been shipped yet.
I wish I had known Memory Express was selling them I was right by there on Friday morning :-\
Ordered on the 2nd through the Play Store. Sent 2 emails to Google so far and have not gotten a reply. Have not received any shipping information or any emails other than the original receipt. As always, Canada is receiving new tech last .
pupsin said:
Ordered on the 2nd through the Play Store. Sent 2 emails to Google so far and have not gotten a reply. Have not received any shipping information or any emails other than the original receipt. As always, Canada is receiving new tech last .
Click to expand...
Click to collapse
Ya I decided to order a 16GB through futureshop and sent an email to cancel my 8GB Friday morning, got absolutely no reply. It's almost as if they had Friday off, the support is sort of brutal to be honest.
I placed my order right after the pre order page went up on Google. No change to my shipping status.
Sent from my HTC One X using Tapatalk 2
ordered within the 1st hour it was available and no shipping notice yet...frustrating it's available in store but google can't even confirm shipping...
Sent from my NookColor using Tapatalk 2
Purchased on July 5th from the Play Store and have received nothing at all. Expecting an email or new processing information on my Wallet account tomorrow. I am in Ontario right across the boarder from Detroit.
Since I am in the Second wave we should be getting info tomorrow!
Also for the people who were in the 1st wave but didnt get any information tomorrow is our date!
Cant wait to hear back from you guys tomorrow and see what info we got!
I pre oredered mine on the 29th from the play store, hoping for some form of update next week.
There is no need for yet another thread like this - use the stickies.
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Pre-order through Sam's Club - Don't!

If you pre-order from Sam's Club and then find/buy the Nexus 7 somewhere else, Sam's won't cancel your order!
Their "policy" is that you have one hour to cancel your order!
One hour is pretty ridiculous, if you ask me. I talked to a Sales Rep. who wouldn't do anything about my order but quote me their cancelation policy. I pre-ordered on 12 Jul with shipping to take place between 20 and 24 July. They probably don't have any in stock but they still won't cancel an order. They also put a hold on the funds with my bank!
Looks like I'll just have to refuse the delivery if they go that far!
Last time I'll ever order something through Sam's Club!
Sent from my Nexus 7 using Tapatalk 2
Still sounds much better than preordering from Google Play. No updates. No shipping confirmations. No cancellations other than perhaps refusing the delivery. So yeah, never again.
kingtz said:
Still sounds much better than preordering from Google Play. No updates. No shipping confirmations. No cancellations other than perhaps refusing the delivery. So yeah, never again.
Click to expand...
Click to collapse
I preordered on the 28th and managed to cancel my order on the 10th july by sending an email request, then an order status request
This is no different than the Google Play policy.
I realized I accidently ordered the 8Gb model. Called 90 minutes afterwards and they said they couldn't cancel the order since it was over an hour. Even though I was on hold for at least 45 minutes.... I'd have to refuse shipping once it got to my house. So I have two of them coming tomorrow. One of them I have to send back then wait a few weeks for the money.
Are they out of them now? I got mine Friday from Sams Club and they had like 14?
Sent from my KRAKD Nexus 7 using xda app-developers app
Clienterror said:
Are they out of them now? I got mine Friday from Sams Club and they had like 14?
Sent from my KRAKD Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Ikr my Sams had 5
Sent from my Nexus 7 using xda premium
I purchased three from Google but decided to pick three up from Sam's club and one out of the three has all kinds of problem,The screen has yellow bleeding, Dead pixels,The left side of the glass is really loose & the screen flickers really bad but the other two devics are fine. If you decide to go the Sam's club route I would check it out well. Sam's club has a good exchange and return policy so at least that's good and a 1/3 chance you'll get a defective unit are decent odds
Sent from my Nexus 7 using xda premium
Just picked up mine from sams club, no pre order or anything. Had to go through some hoops to get a one day pass however.
Sent from my Nexus 7 using Tapatalk 2
xopher.hunter said:
Just picked up mine from sams club, no pre order or anything. Had to go through some hoops to get a one day pass however.
Click to expand...
Click to collapse
Did you have to pay an additional 10% with the one-day non-membership?
mi7chy said:
Did you have to pay an additional 10% with the one-day non-membership?
Click to expand...
Click to collapse
Nope. They didn't even know what a one day pass was lol til I showed them their own website. Got lucky I guess. I did have to pay a 6 dollar ewaste fee for some reason.
I paid 271.97 out the door for the 16gb
Sent from my Photon 4G via Tapatalk 2
Please continue all further discussion in the 'Other places...' sticky
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