Related
So i would like to upgrade from my wizard to a tilt. I can get a Refurbished Tilt for $149 through ATT by extending my contract. I was advised to stay away from refurbs by the the local ATT franchise location. I get the feeling like he would rather have my business. So would you say its worth the savings? Im sure a refurb is as free from cosmetic and software/hardware issues as a new phone?
Your suggestions?
Thank you!
Josh
refurbs are fine, i have one, and plenty other ppl here use refurbs, $150 for a tilt?? you cant beat that
They say any device has a high percent chance of breaking in the first 30 days if it is indeed going to break. So when you get the refurb phone you will also get a 30 days????? warranty too. In theory, if it doesnt' break within that time frame then you should be mostly safe with that phone.
150 buck for a kaiser is an excellent deal. Dont miss it.. Don't bother on warranty or whatever, just dont miss the deal if the device looks okay and works just fine.
Regards,
Carty..
You should have bought it last week for free. I got my BRAND NEW tilt when they first came out for 179. The 150 deal for a refurb will only get cheaper. It's not an amazing deal.
ChumleyEX said:
You should have bought it last week for free. I got my BRAND NEW tilt when they first came out for 179. The 150 deal for a refurb will only get cheaper. It's not an amazing deal.
Click to expand...
Click to collapse
I looked last week and it was not free. Where did you see it for free? That would be nice.
ChumleyEX said:
So when you get the refurb phone you will also get a 30 days?????
Click to expand...
Click to collapse
90 days, which is nice.
Well there was a post on here somewhere and on ATT's site. Of course it was free after rebate and a 2 year contract.
ChumleyEX said:
You should have bought it last week for free. I got my BRAND NEW tilt when they first came out for 179. The 150 deal for a refurb will only get cheaper. It's not an amazing deal.
Click to expand...
Click to collapse
Yep, I got mine for free (actually I'm getting a penny back) through Amazon on their April 24th day.
howdy....it was I who posted that AT&T had the free refurb....great deal....actually, I bought a refurb for 199 and got them to credit the money back after I pointed it out....the sales rep didn't even know about it...it was a 2 day event....when I posted it there was 1 day left so hopefully some people saw it....my refurb phone I belive was never touched as it didn't even have a mark on it....such a deal.....
later
James
I hate refurbs. I got one yesterday through a warranty replacement and it is scratched up beyond recognition. Granted, the 7201 chip was fast, but other than that, it was disgusting. There is a high possibility someone did something awful to/with it..
VirgilWoods said:
I hate refurbs. I got one yesterday through a warranty replacement and it is scratched up beyond recognition. Granted, the 7201 chip was fast, but other than that, it was disgusting. There is a high possibility someone did something awful to/with it..
Click to expand...
Click to collapse
That sounds odd -- refurbs are *supposed* to be "like new". Have you contacted ATT?
I got a refurb for $199 on 2/6/08. Yesterday, the screen wouldn't come on (the green power light and bluetooth light were blinking normally). Did a soft reset. It started to boot normally so I set it down to wait for it to finish. When I picked it back up, it had the same problem. Soft reset again. This time it comes up w/ the boot loader screen.
I didn't want to mess w/ MTTY, so I took it in to the store down the street. They sent me to the warranty center about 10 miles away, and it they replaced it no questions asked. I'm pretty sure I now have another refurb, but that's OK.
I was running the latest stock AT&T ROM w/ some HTC software, but nothing exotic.
edgie168 said:
That sounds odd -- refurbs are *supposed* to be "like new". Have you contacted ATT?
Click to expand...
Click to collapse
I did, and they overnighted me a new one, which I just got 30 minutes ago.. It's in better condition than my own phone, and I'm anal when it comes to my gadgets!
Refurb Tilt
I'm very happy with my refurbished Tilt. It looks brand new, except for the scratches I caused from drops. I got it for the $150 price with the 2 year contract. It has been unlocked and a HTC rom has been loaded. Its an amazing phone. It has replaced my Moto e680 and my iPod, due to Resco Radio (streaming music over 3G) I've added an 8gb mico sd card, Moto S9 bluetooth stereo headset, and the adapter to charge and audio out to my car stereo through a cassette adapter.
I'm on my second refurbed tilt (the same deal as yours, $149 with the extension of my contract).
My first refurb tilt's screen died and I had to send it back. The weird thing I noticed is that when I received my replacement refurb, it had more plastic protection pieces than my first refurb. I'm not sure what that means, but I've had no issues at all with my second refurb.
VirgilWoods said:
I hate refurbs. I got one yesterday through a warranty replacement and it is scratched up beyond recognition. Granted, the 7201 chip was fast, but other than that, it was disgusting. There is a high possibility someone did something awful to/with it..
Click to expand...
Click to collapse
OK im not too sure if it is the same with you guys over in the good ol' US of A but I work for orange and I know that our refurbs are completely new apart from the acutal circuit board. All of the casing, screen, software etc is all put on as new
40-Dan said:
I got a refurb for $199 on 2/6/08. Yesterday, the screen wouldn't come on (the green power light and bluetooth light were blinking normally). Did a soft reset. It started to boot normally so I set it down to wait for it to finish. When I picked it back up, it had the same problem. Soft reset again. This time it comes up w/ the boot loader screen.
I didn't want to mess w/ MTTY, so I took it in to the store down the street. They sent me to the warranty center about 10 miles away, and it they replaced it no questions asked. I'm pretty sure I now have another refurb, but that's OK.
I was running the latest stock AT&T ROM w/ some HTC software, but nothing exotic.
Click to expand...
Click to collapse
Maybe you should look into the Thread for the Sleep Of Death.
My first refurb AT&T Tilt had a completely screwed up keyboard.. The whole area around the right soft key on the keyboard was raised and it was nearly impossible to type any of the keys nearby and the screen pressed the softkey constantly, waking it up and hitting the right softkey on me randomly.
After much fuss with AT&T to actually order a replacement phone for me (TWO times they supposidly did it but didn't in reality!) the replacement seems to be good.
I'd like to find out if folks have trouble SIM unlocking a refurb phone.
No, I didn't have problems getting the unlock code from AT&T. But the code didn't work. After a lot of fuss AT&T told me to go back to the DSC (Device Support Center) and get another refurb (warranty exchange). Now I'm on my 2nd refurb and got another unlock code from AT&T. The code still doesn't work.
Apparently I followed the instructions to the tee. (FYI, I got my original brand new fully paid for Tilt unlocked following the instructions so I know the drill).
So I'd like to find out if any of you have similar experience in unlocking a refurb. Thanks.
i used to think that refurbs were no big problem, but when my original brand new tilt GPS stopped working warranty sent me a refurb to replace it, long story short it didn't work and neither did the other three they sent me to replace each one before, i even got one with a cracked LCD, i would say go to the att store and get a new one where you know that is has never been touched by anyone stupid and you are gauranteed to get a working phone. my att store credited me the money towards the phone when i told them i could get the same phone on newegg for 150, they charged me 150 and i got a free bluetooth headset with it as well. look around on sites like new egg and when you go into the store tell them that you found the phone cheaper elsewhere and ask why you should buy from them and use your upgrade when you can get the phone cheaper online and use your upgrade with att for something else. 9 times out of 10 they let you have the cheaper price
So I just had to do initialize a warranty replacement for my phone due to the 'creaking' some people reported involving the corner of the phone. I just don't want to risk it getting worse or me being annoyed to no end because of it so I figured do it sooner than later.
Anyway, I called today because I assumed that the same policy that governed the Galaxy Nexus applied (You have two weeks from the date you get the phone to do a clean-and-clear replacement of the device for warranty issues anything after that requires mailing out for repair.)
However, the guy I talked to tells me that this warranty is different than the Samsung. Like with purchasing a phone through a carrier, if your phone has any problem covered by the warranty, they will replace the device no matter how long it's been since you purchased it (so long as it is still within the 1-year warranty)
I have to say I am so so very pleased to see this! My greatest fear with buying the phone is that if something went wrong I would have to mail it out and be without a phone for several weeks like was the case with the Galaxy Nexus. I figured since so many people have no shortage of complaints about the device I would share something that has very much improved!
Is this warranty through your carrier or LG?
Sent from my Galaxy Nexus using xda app-developers app
Redmed427 said:
Is this warranty through your carrier or LG?
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
I was thinking Google.
-Sent from my GS3 running CM10.-
I bought my phone through the Google Play store.
Google processes all warranty claims for the phone (no referring you to manufacturer like they did with Samsung)
If you call to report a warranty-covered issue with the phone, as long as it is not caused by you (ie: your screen doesn't work because you dropped it and it cracked open)
Google will send you a link to "re-purchase" a replacement device through the google play store which puts a hold on your credit card for the sale price (less shipping+tax) and emails you a shipping label.
This part may annoy some people but really, it makes sense. Cell phone carriers don't need to put the hold because they have your SSN and can send you to collections/cancel your service if you fail to return the phone but Google has no such leverage.
Once you send back your device, the hold goes away and you're good to go.
You have 21 days from when you get your new device delivered to send in your old phone.
ohhdavid said:
I bought my phone through the Google Play store.
Google processes all warranty claims for the phone (no referring you to manufacturer like they did with Samsung)
If you call to report a warranty-covered issue with the phone, as long as it is not caused by you (ie: your screen doesn't work because you dropped it and it cracked open)
Google will send you a link to "re-purchase" a replacement device through the google play store which puts a hold on your credit card for the sale price (less shipping+tax) and emails you a shipping label.
This part may annoy some people but really, it makes sense. Cell phone carriers don't need to put the hold because they have your SSN and can send you to collections/cancel your service if you fail to return the phone but Google has no such leverage.
Once you send back your device, the hold goes away and you're good to go.
You have 21 days from when you get your new device delivered to send in your old phone.
Click to expand...
Click to collapse
Wow that sounds pretty great. About the one thing Google got right about this whole process lol. Sounds like they were expecting lots of returns.
-Sent from my GS3 running CM10.-
ohhdavid said:
I bought my phone through the Google Play store.
Google processes all warranty claims for the phone (no referring you to manufacturer like they did with Samsung)
If you call to report a warranty-covered issue with the phone, as long as it is not caused by you (ie: your screen doesn't work because you dropped it and it cracked open)
Google will send you a link to "re-purchase" a replacement device through the google play store which puts a hold on your credit card for the sale price (less shipping+tax) and emails you a shipping label.
This part may annoy some people but really, it makes sense. Cell phone carriers don't need to put the hold because they have your SSN and can send you to collections/cancel your service if you fail to return the phone but Google has no such leverage.
Once you send back your device, the hold goes away and you're good to go.
You have 21 days from when you get your new device delivered to send in your old phone.
Click to expand...
Click to collapse
Where is this policy published?
That's good news. I am getting my phone this week but I'm too busy with work related stuff that needs to be completed before I fly out to Europe for vacation until mid. January.
I was afraid of discovering an issue when on vacation and getting screwed just because I cannot receive a new phone and send in the old one. No need to worry I guess.
The 'hold to cross-ship' replacement policy has been in place since the Nexus One days, and is a great policy.
It's not actually THAT great. Everyone doesn't have $400 disposable at any given time. So say I don't have any money and my device breaks then I'm S.O.L.. That my friend is not okay. They can't put a hold on a card if there's no funds there.
Sent from my Nexus 4 using xda premium
They also mention to contact them if a hold on a card is not feasible and they'll be able to work with you. I just had one done
Sent from my Nexus 4 using xda app-developers app
Freshly_Snipes said:
It's not actually THAT great. Everyone doesn't have $400 disposable at any given time. So say I don't have any money and my device breaks then I'm S.O.L.. That my friend is not okay. They can't put a hold on a card if there's no funds there.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Never SOL on a legit RMA claim. .cross-ship is just a great option offered, especially if your phone is somewhat functional, you're not out of use at all while you get new unit. Besided it's not El Goog's fault you're broke.
Sent from my SGH-T999 using Tapatalk 2
Yep the warranty through the play store is the only reason I didn't buy from elsewhere... Well that and the price. They always do advance replacement instead of having you ship the thing back on your own device and wait more than a month to get it back. It's one of the few things Google got right with their hardware selling venture. Unfortunately for me, I have terrible luck with replacements. Couldn't get an n7 that wasn't more borked than the previous one. My n10 has a very slight issue but the replacement has the worst screen I've ever seen. Didn't want to go through the hassle of endless card authorizations and shipping devices back and forth so I'm just going to keep it. My n4 has bad light bleed and half the screen is yellow so its replacement is on its way to me and I pray this one breaks my replacement curse. I wish they actually did some kind of qc on their replacement stock before shipping, especially given that critical buyers with problems are much more likely to scrutinize the replacement device once they have had a bad experience to begin with.
Sent from my Nexus 10 using xda premium
Edit: Google swipe isn't perfect yet
This warranty system sounds great, but do they send a prepaid shipping label or is that from our own pockets?
SovereigN7 said:
This warranty system sounds great, but do they send a prepaid shipping label or is that from our own pockets?
Click to expand...
Click to collapse
Google supplies the shipping labels.
Sent from my Nexus 7 using Tapatalk 2
wideasleep1 said:
Never SOL on a legit RMA claim. .cross-ship is just a great option offered, especially if your phone is somewhat functional, you're not out of use at all while you get new unit. Besided it's not El Goog's fault you're broke.
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
well if it's just a hold then it doesnt havt't to be 400 bucks, it can just be a dollar and if you dont send in your phone then they charge for the one they sent out, im assuming?
like going to the gas station and how its a dollar until it runs through the system
Garciahenry63 said:
well if it's just a hold then it doesnt havt't to be 400 bucks, it can just be a dollar and if you dont send in your phone then they charge for the one they sent out, im assuming?
like going to the gas station and how its a dollar until it runs through the system
Click to expand...
Click to collapse
The problem here is, people are far from honest. I see people here claiming fraud for a lot of things just to get something for free. Number one I've noticed are fraudulent warranty claims. Or selling a broken phone on ebay as working. Everybody lies.
Would Google really send out a phone for "free"? It only makes sense that they charge you for what it's worth. Think of it as a core charge when turning in an alternator or some high priced item for repair. You don't return it? It's your money you're losing.
I hope this is true because with my galaxy nexus they told I needed to contact samsung if it was a hardware problem because they only deal with software problems.So after I contacted samsung I had to ship my phone to them and waited 2 weeks get it replaced and I had no other phone to use because it was my 1st gsm phone after leaving Verizon so I could be contract free.So my 1st experience with them sucked.
ohhdavid said:
I bought my phone through the Google Play store.
Google processes all warranty claims for the phone (no referring you to manufacturer like they did with Samsung)
If you call to report a warranty-covered issue with the phone, as long as it is not caused by you (ie: your screen doesn't work because you dropped it and it cracked open)
Google will send you a link to "re-purchase" a replacement device through the google play store which puts a hold on your credit card for the sale price (less shipping+tax) and emails you a shipping label.
This part may annoy some people but really, it makes sense. Cell phone carriers don't need to put the hold because they have your SSN and can send you to collections/cancel your service if you fail to return the phone but Google has no such leverage.
Once you send back your device, the hold goes away and you're good to go.
You have 21 days from when you get your new device delivered to send in your old phone.
Click to expand...
Click to collapse
Just to clarify on the last point.. You have 21 days to return it from the day you receive the email detailing how to order a replacement (sent by the rep you speak with on the phone) and so if your replacement takes 14 days to ship, 2 days to arrive you've only got 5 days left to get it back to them which is cutting it short. :/
Source: I issued an RMA and that's what the email says at the top.
Sent from my Nexus 4
Okay so keep an open mind here guys.
I initiated an RMA last night and I fully intend to return my defective device, but the whole deal with them shipping you a new phone before you send yours back raises an interesting question.
What'd happen if you didn't send yours back and just kept the two? Obviously you'd be charged for both so there's no theft going on, but for those that wanted to purchase 2 and coul could only get one, could they theoretically 'buy' another device this way? It'd be unethical of course, you scamming (in a sense) a phone that countless people are trying to get their hands on, but no more unethical than those scalpers on eBay. They say you have 21 days to return it otherwise your card will be charged, so this could be a very sneaky method of beating the queue.
Like I said before it's unethical and I don't intend to do it, but for those that want a second device for their partner or for someone else... Food for thought I suppose.
jrush4 said:
Okay so keep an open mind here guys.
I initiated an RMA last night and I fully intend to return my defective device, but the whole deal with them shipping you a new phone before you send yours back raises an interesting question.
What'd happen if you didn't send yours back and just kept the two? Obviously you'd be charged for both so there's no theft going on, but for those that wanted to purchase 2 and coul could only get one, could they theoretically 'buy' another device this way? It'd be unethical of course, you scamming (in a sense) a phone that countless people are trying to get their hands on, but no more unethical than those scalpers on eBay. They say you have 21 days to return it otherwise your card will be charged, so this could be a very sneaky method of beating the queue.
Like I said before it's unethical and I don't intend to do it, but for those that want a second device for their partner or for someone else... Food for thought I suppose.
Click to expand...
Click to collapse
Well they would get to keep the money they put on hold, and charge you for full shipping.
They would also probably black list you as a customer, so you could never order from them again.
DarkRyoushii said:
Just to clarify on the last point.. You have 21 days to return it from the day you receive the email detailing how to order a replacement (sent by the rep you speak with on the phone) and so if your replacement takes 14 days to ship, 2 days to arrive you've only got 5 days left to get it back to them which is cutting it short. :/
Source: I issued an RMA and that's what the email says at the top.
Sent from my Nexus 4
Click to expand...
Click to collapse
No, it's from the date you received the replacement. Source: I issued an RMA and that's what the e-mail says.
UNDERSTANDING CREDIT CARD AUTHORIZATION (NOT A CHARGE)
An authorization for the full price of the replacement device will be placed on your credit card when you place the order in step one. This means that a portion of your card’s credit limit is held for several days, but no charge is made if your original device arrives at our repair center no longer than 21 days from the date of receiving your replacement device is verified to be covered under warranty.
Click to expand...
Click to collapse
So I was just wondering what kind of experiences people have had with walmart service plan on there nexus 7's.
My son broke the screen on mine and they were real quick about getting me a shipping label and saying repairs would take no time, The day they got my tablet they said they repaired it and sent it back, But when i got it back the grey bezel piece was cracked from when they pried open the back, the screen was sticking out so far that i could pull it out with my finger nail and the touch screen did not work and to top it all off there was a piece of paper in there with some ones initials saying they had checked the functionality and made sure every thing worked LOL . so now i am waiting on another shipping label. Maybe the second time is the charm? has any one else used the warranty from walmart on their nexus 7's? if so how was your experience?
Where did they send it? sounds like some sort of dodgy 3rd party company that has botched a repair big time without even testing it or anything
I'd demand some sort of refund/compensation
Life time service center in Ontario ca, I think i complained enough that i get a refund might have to go buy 2 used ones lol
The only time i used the service plan was for water damage on a Straight Talk phone. They just sent me a store credit card though.
So yeah... Im pretty pissed but ive cracked the glass. 2 obvious questions. Where can i get a replacement and are there instructions anywhere. Web searches didnt yield much.
Where did you get it? Maybe Google will replace the phone if you got it from them.
ATT unfortunately....
ifixit's teardown shows how to take the phone apart. It does note "Even though it was easy to get here, the display is still fused to the digitizer glass—it won't be a cheap replacement part if you crack your screen."
I haven't seen much as far as replacement parts for this device just yet. I have seen replacement backs, but not a whole lot else just yet.
Ok thanks guys. Ill just live with it until i can get my hands on a screen\digitizer combo.
ja3hawk said:
Ok thanks guys. Ill just live with it until i can get my hands on a screen\digitizer combo.
Click to expand...
Click to collapse
You could calling Motorola and see what they will charge to fix it. I don't think that it will cost more than $200, but I could be wrong. It never hurts to ask and see what they say. I'm glad that I bought Moto care for my phone because I'm clumsy.
cracked screen
so i broke my screen after 2 days it was in my front pocket. NEVER DROPPED IT. pulled it out to use it and the screen was cracked a crossed the screen. I have owned over 50 phone and I think this is the cheapest phone I have ever used. So motorola will fix it for $175 installed but I used my insurance from ATT and paid $200 and they overnighted me a phone.
I had to pay Tmobile 175, they overnighted me a brand new one, still sealed in the nexus box
Sent from my Nexus 6 using XDA Free mobile app
papeshfoo said:
I had to pay Tmobile 175, they overnighted me a brand new one, still sealed in the nexus box
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
I bought mine directly from Motorola. Cracked on day 3 (a hard drop onto cement after a long night of drinking). Motorola also charges $175 for the repair and they place a $500 hold on your credit card (if you want to get the new phone before you send the old one back. They were supposed to overnight a brand new one on Monday. Here it is Thursday. I finally called after receiving no updates and they have no phones to ship me.
SOL cutting my fingers until production kicks up I guess! Teaches me for being an early adopter...
Hi Guys
I am about to do a warranty exchange today for my galaxy s8 plus, i had a issue where i was not able to charge the phone because it kept saying moisture detected when there was no moisture in the port (i cleaned out the charging port and usb c cable as well). I have also been having a few issues with the phone freezing here and there so i am going to do a warranty exchange.
Before i do though, does anyone know if the warranty phones that T-Mobile is sending are new or refurbished? My phones not THAT wanky where i would want to take a risk with a refurbished phone.
I just want to know if any of you guys have done the warranty exchange, and if yes when? and did you receive a new or refurbished device.
Thank You!
**Update: got the warranty phone yesterday, definitely refurbished. Whats worse is that the phone has 2 scuffs on the top left and bottom left and a nick on the top right. Its not horribly noticeable but the phone i turned in was in perfect condition and why do i get a dropped abused phone?
Going to haggle T-Mobile about it and see what they will do, most likely ship me out another refurbished device...
kuulhus said:
Hi Guys
I am about to do a warranty exchange today for my galaxy s8 plus, i had a issue where i was not able to charge the phone because it kept saying moisture detected when there was no moisture in the port (i cleaned out the charging port and usb c cable as well). I have also been having a few issues with the phone freezing here and there so i am going to do a warranty exchange.
Before i do though, does anyone know if the warranty phones that T-Mobile is sending are new or refurbished? My phones not THAT wanky where i would want to take a risk with a refurbished phone.
I just want to know if any of you guys have done the warranty exchange, and if yes when? and did you receive a new or refurbished device.
Thank You!
Click to expand...
Click to collapse
Mine is s8. And bought it brand new when bogo offers. Also exchanged it for warranty exchanged because of a red dead pixel. Went to T-Mobile store yesterday m Monday and they told me warranty exchanged always replaced with a refurbished units. Wtf! And they said hopefully i.might get brand new cause the phones is only just months old. But she said its not guaranteed though until T-Mobile will shipped the phone. Will update when i get it. Hopefully by end of the week.
Sent from my SM-G950U using Tapatalk
When I did mine I got a new phone. I did it through T-Mobile about 2 weeks after I got the phone.
Most cases they send you a refurbished phone. It usually comes with out accessories and no original packaging.
I think the only problem with refurb units it the aesthetics, I wouldnt want an $800 device to LOOK like **** however, I am ALL PRO repair and fully believe in hardware repair, as long as it is done by a competent person..... The internals / logic board circuits are all the same in refurb and in new, it would be nice if refurb units get to have improvements but highly unlikely due to schematics..... anywho, I whouldnt worry too much about receiving a refurbished unit as long as the exterior looks to your standards.... inspect it before walking out of the tmobile store, I dont know if youre able to do a store pickup, if not then it would be a bit more difficult to make your case with them......
just my 2 cents
When i send my mobile in for repair and they send me a scuffed used looking phone back, i would raise all hell on them.
Gesendet von iPhone mit Tapatalk
caloyzki said:
Mine is s8. And bought it brand new when bogo offers. Also exchanged it for warranty exchanged because of a red dead pixel. Went to T-Mobile store yesterday m Monday and they told me warranty exchanged always replaced with a refurbished units. Wtf! And they said hopefully i.might get brand new cause the phones is only just months old. But she said its not guaranteed though until T-Mobile will shipped the phone. Will update when i get it. Hopefully by end of the week.
Sent from my SM-G950U using Tapatalk
Click to expand...
Click to collapse
Update.
My s8 exchanged already delivered to one of my nearest T-Mobile store. Can't pick it up today, i call the store and asked if its braned new and she told me it's a refurbished! Will go tom and check the unit.
Sent from my SM-G950U using Tapatalk
caloyzki said:
Update.
My s8 exchanged already delivered to one of my nearest T-Mobile store. Can't pick it up today, i call the store and asked if its braned new and she told me it's a refurbished! Will go tom and check the unit.
Sent from my SM-G950U using Tapatalk
Click to expand...
Click to collapse
Unfortunately you are hearing the truth. T-Mobile offers a timely exchanged device (Next Day if you have insurance, 3-5 without) at the cost of it being refurbished. Usually if an instance occurs within the first month of device launch you'll get a new one but past that there's no guarantee.
You can check to see once you arrive at the store. If the box inside the packaging is a slim T-Mobile box, then it's refurbished. If it's in the official box, it's brand new. If it's refurbished, you can refuse the order and it will be shipped back to T-Mobile at no cost to you.
You can go through Samsung. They cannot guarantee they will not use refurbished parts or device, but there is a chance unlike with T-Mobile. I went through them direct for a dead pixel on my S7E. Was without my phone for 19 days, but I got my same model back.
Best of luck.
Sent from my SM-G955U using Tapatalk
caloyzki said:
Update.
My s8 exchanged already delivered to one of my nearest T-Mobile store. Can't pick it up today, i call the store and asked if its braned new and she told me it's a refurbished! Will go tom and check the unit.
Sent from my SM-G950U using Tapatalk
Click to expand...
Click to collapse
Update:
Got my s8 exchanged this morning. Phone comes with T-Mobile packaging. And he said it is a refurbished unit. When i checked the unit it looks brand new. All stickers are still with the phone except from the front screens. No dings, no scratches or anything. And as soon as i turn it on. I already got firmware updates 3 times until May patched. So happy with my exchanged unit.
Sent from my SM-G950U using Tapatalk
It's my understanding that they (TMO) will attempt 3 refurb warranty exchanges before giving you a brand new device. I would be super picky, and return as many as you can that aren't 100% perfect.
I had the s7 edge that had the bottom right edge with completely dead pixels and it took 2 exchanges before I settled on a refurb - which just came back to haunt me Friday as I dropped my phone and it messed up the digitizer. No visible damage, and I had the famous unicorn beetle pro + TGSP combo and never had a bad drop until Friday. Had that refurb for 11 months and couldn't do anything with it. So here I am with the s8 now (the + was too dang big lol).
If I had to guess based on the s7 unit I got, it had a screen replaced and was done with poor quality parts. My wife drops her s7 edge on concrete what seems like every day and has had no issues.
tl;dr: keep sending them back until they agree to send you a new unit.
Torridred04 said:
Unfortunately you are hearing the truth. T-Mobile offers a timely exchanged device (Next Day if you have insurance, 3-5 without) at the cost of it being refurbished. Usually if an instance occurs within the first month of device launch you'll get a new one but past that there's no guarantee.
You can check to see once you arrive at the store. If the box inside the packaging is a slim T-Mobile box, then it's refurbished. If it's in the official box, it's brand new. If it's refurbished, you can refuse the order and it will be shipped back to T-Mobile at no cost to you.
You can go through Samsung. They cannot guarantee they will not use refurbished parts or device, but there is a chance unlike with T-Mobile. I went through them direct for a dead pixel on my S7E. Was without my phone for 19 days, but I got my same model back.
Best of luck.
Click to expand...
Click to collapse
Yeah Samsung takes time lol but I make sure I have insurance with my phones so I can get new ones,not used ones