[Q] Having problems with my HD7 - HD7 Q&A, Help & Troubleshooting

Hey guys!
I'm having some serious issues with my HD7... the other night I put it on my charger and went to bed. When I woke up the next morning my device was unresponsive, for one the alarms didn't go off on it. The charging indicator led was lit... I pushed the power button to wake it up and nothing happened (I thought ok, strange) I unplugged it from the charger, indicator light went off and still nothing, it was at this point that I noticed our cat chewed the crap out of the devices USB cable in the middle of the night. (Ugh!!) So I removed the battery and rebooted it and everything seemed fine. A little while later I went to use it and I pushed the power button to wake the screen and again not responsive, remove the battery and reboot and it seems fine. Later I was on it on XDA and I set it down for a min and it starts to go into sleep mode and freezes on a partially dark screen and none of the buttons work, power, volume up/down, camera or the soft keys, pull the battery and reboot its fine, this continues throughout the day so I did a hard reset and the problem still persists. So this continues on for 2 days, so I flashed back to stock rom and perform a hard reset before the first boot and i run stock for a day to see if this helps and unfortunately not it still has the problem. I'm back on DS v7.8 and have performed numerous hard resets now but I think there is a definite hardware issue from when the cat chewed on the cable while it was plugged in!
I have the insurance on the device and can make a claim but the chances of me getting a brand new one from Asurion are slim to none and will probably end up with a refurbished one and I would prefer to just keep mine!
So I'm turning to my great and knowledgeable friends here at XDA for any advice or suggestions on how to fix this problem.
Many thanks in advance!

you do understand that your v7.8 is a betta version and has a lot of bugs, right?
http://forum.xda-developers.com/showpost.php?p=17735584&postcount=3
so try a mango rom and let me know!

Meivoon said:
you do understand that your v7.8 is a betta version and has a lot of bugs, right?
http://forum.xda-developers.com/showpost.php?p=17735584&postcount=3
so try a mango rom and let me know!
Click to expand...
Click to collapse
I do understand that it's buggy and isn't the most stable rom... That's obviously a sacrifice with running a beta version!
As stated in the OP, I flashed my device back to a stock/shipped 7392 rom and ran that for a full day and a half. Then after my post yesterday I flashed back to 7720 Mango rom for a day now and still continue to experienced the exact same problems.
I was actually experiencing the problem before I ever flashed to DS v7.8... Just to clarify between flashing 7392, 7720, DS v7.78 and DS v7.8 the device experiences the issues evenly across the board... Unfortunately no one rom made it any better.
Thanks for the idea though!
I think I've just come to accept the fact that when the cat chewed the USB cable it caused some short circuitry which in turn caused some hardware damage.
After talking to Asurion earlier today, they have informed me that I'm not the first person to experience an issue with their device after a pet had chewed/damaged the USB cable while it was plugged in... They have had multiple claims for the same reason. I will be receiving my replacement device sometime tomorrow, well technically today now!

well, initially, my thought was a bad flash... but you reflashed.
so, my thoughts go to either battery or microSD card.
maybe try re-XSPL-ing.
if still same issue, would try another battery or microSD card.
honestly, though, unsure of a definitive solution.
regards.

I know this ones been a tough nut to crack... I've been racking my brain on it for a week now!
I've re-XSPL-ed twice now and have flashed it more times than I'd like to admit...lol
I have a backup battery and have tried that too with no success.
I haven't tried a different SD card yet - Good idea... It had crossed my mind but is such a pain in the "you know what" to unlock the SD card card and swap it out.
I am preparing for it though, I just downloaded Cab Sender and Storage Lock Cab. Guess I'll have to flash it again to a rom that supports Cab sender and since I'm getting my replacement device today, I need to unlock and remove my 32gb SD card anyway and that will give me the opportunity to try a different SD card in it and see how it performs.
I'm debating on whether or not to send mine back... I have 15 days to return mine after I receive the replacement, if I don't they only charge me $75 for it.. I didn't think that was bad at all and it's almost worth it to keep it for $75 and see if I can get it functioning like normal.
BTW Shadow... love your new avatar/forum pic!

xdrc45 said:
I know this ones been a tough nut to crack... I've been racking my brain on it for a week now!
I've re-XSPL-ed twice now and have flashed it more times than I'd like to admit...lol
I have a backup battery and have tried that too with no success.
I haven't tried a different SD card yet - Good idea... It had crossed my mind but is such a pain in the "you know what" to unlock the SD card card and swap it out.
I am preparing for it though, I just downloaded Cab Sender and Storage Lock Cab. Guess I'll have to flash it again to a rom that supports Cab sender and since I'm getting my replacement device today, I need to unlock and remove my 32gb SD card anyway and that will give me the opportunity to try a different SD card in it and see how it performs.
I'm debating on whether or not to send mine back... I have 15 days to return mine after I receive the replacement, if I don't they only charge me $75 for it.. I didn't think that was bad at all and it's almost worth it to keep it for $75 and see if I can get it functioning like normal.
BTW Shadow... love your new avatar/forum pic!
Click to expand...
Click to collapse
only $75 for a new, refurb HD7? that is a steal!
they still for about $150 on eBay.
good luck on your venture and don't forget to report back.
and thanks.

This is the exact same issue I've been having with my HD7s. And I was running stock Mango since AT&T had never pushed any updates when this started. Since it started happening I tried the manual upgrades to 8107 and 8773 and it's still happening during the charge, and a few times it's locked when I didn't lock the screen and it was attempting to auto-lock. Anyone figure out if it is indeed hardware or if it's just something else happening?

So, I think I located the source of the crashes. After I've disabled WI-Fi for three days I haven't had a crash. Would upgrading to the Mango v2 drivers possibly fix this? It's not a huge issue to turn on Wi-Fi as needed, but it did work for months without me having to disable Wi-Fi to get a reliable phone.

mancide said:
So, I think I located the source of the crashes. After I've disabled WI-Fi for three days I haven't had a crash. Would upgrading to the Mango v2 drivers possibly fix this? It's not a huge issue to turn on Wi-Fi as needed, but it did work for months without me having to disable Wi-Fi to get a reliable phone.
Click to expand...
Click to collapse
Did you ever get your HD7 working properly and did you try the v2 drivers?

Here's the update for my device....
I flashed Dynamics 7 to my old HD7 and installed Storage Lock cab via cab sender, (which Storage lock ran very well on D7 and didn't cause any problems with the rom) unlocked the 32gb SD card I had in it and removed it from the device. I re-installed the original 16gb SD card (that I was locked out of completely) and put the device back together, booted the device, performed a hard reset and what do you know... the device unlocked and recognized the SD card.
I then flashed it back to stock 7392 rom and ran the device on it for the next 2 days and the problem still persisted. So I flashed it to stock 7720 Mango to see if maybe the Mango rom would help...no luck still having problems. So I came to the conclusion that a new SD card in the device was no gonna solve the issue. I Then downgraded the SPL and XSPL-ed the device and re-installed D7 and Storage Lock cab, unlocked the SD card and removed it from the device.
Now I had already received my replacement HD7 and all new accessories. I downgraded the SPL from 5.xxx to 3.xxx via the goldcard method. XSPL-ed the device and installed D7 and Storage Lock cab, unlocked the 16gb SD card in the device, removed it and then installed the 32gb SD card. Put it back together booted it, hard reset and the 32gb was acknowledged fine in the new replacement device. I then flashed Deepshining 7.8 to it.
Since I just removed my 16gb SD card from my new HD7 and the old one was still disassembled, I figure I'd give this SD card a try in it. I installed the 16gb to the old HD7 and put it back together, booted it, hard reset and the SD card was acknowledged just fine but the problem still persisted.
I though well for the cost of keeping the old HD7 it might be worth it, I inserted the SIM card in the device and it wouldn't work... Once you activate the new replacement device Asurion deactivates the old device, so that you can't use it or sell it to someone, so the device becomes useless other than WiFi. So I unlocked the 16gb SD card, removed it and the SIM card. Flashed the device back to stock Tmous rom, removed the battery and back cover plate. They only want the device and none of the accessories. I shipped off the old HD7 to them and have been enjoying my new device ever since... Plus I have 3 batteries, 2 - 16gb SD cards, 2 back battery cover plates, 2 USB wall adapters and 1 USB device cable now. Not bad for the cost!

Related

Has Flashing wiped my Micro SD??????

First of all thanks to all on the forum for all the useful tips and tweaks.
I finally took the bold step of my first flash two days ago to Dutty's latest Rom.
As he advised I have slowly added programmes and tweaks to make sure there were no bugs. Last night I was playing around with different wallpapers after a day of the phone being stable. Waking up this morning I found a lot of my tweaks for the today screen had reset themselves. Using file explorer i tried to open my storage card (I kept all the cabs i have been using on it) and it wasn't found. I took i out and have tried to open it through my laptop and it keeps asking to 'insert card' i.e it can't see it either. I tried a hard reset on my HD to see if it was anything I had installed and still nothing!
I have most things backed up on my PC and yesterday set up microsoft myphone so hopefully I haven't lost anything...BUT. Has flashing caused this or is it just coincidental that my storage card has gone tits up!
many thanks in advance.
P.S Off topic. has anybody else found that the Virgin advert causes a stuttering effect when scrolling down a page?
Hi Mate,
take a look at this link
http://forum.xda-developers.com/showthread.php?t=506560
Should explain all, it looks like when you upgrade to one of the newer roms not based on the 1.14 it kills the SD card, you could try formatting it again..
Happens quite randomly , so ...
Bloke
Cheers Bloke
Although the cause doesn't seem to be very clear. I flashed my HD without the SD card in. I have a sandisk card. It came with the phone but it was a replacement phone so not exactly bundled per se. (after getting the phone on an upgrade last Dec with Orange actually paying me a fiver for it, I lost it/had it stolen after owning it a month and had to then fork out £160 for it )
Sods law that i haven't been backing up my SD card as the majority of it was music that i have on my laptop anyway.
Thanks once again
I've never lost any info on my SD Card from flashing any roms, and I've flashed a lot. Even when going from 1.14 roms to 1.59 roms. No probs
However I have heard others have had similar problems and unfortunately only remedy was to format card. Once formatted problem shouldn't arise again
So to update:
tried out spare sd. Not a problem although only looked at it rather than file swap etc
Hard reset: still didn't find card
flashed stock 1.14 rom. Had colours go strange on screen whilst first installing but then touch flo started and colours as norm. Put SD card in and it wasn't found. Soft reset with card in and once booted funny colours came back (all kind of negative and opposite original colours, kind of cool but obviously not good). Still not finding card. Took card out and soft reset, all good and colours back to normal.
So, it seems, I will have to format. Bye Bye data!
I tried to look at the card from command prompt on my PC (xp pro) and it still couldn't see it. Muchos corruption me thinks. Not sure how I am going to format it now?
I hope HTC will look into this and release some sort of fix. Unless they know it's a hardware fault on the card reader and realise it will cost a small fortune to fix everybodies HD not to mention the bad publicity.
Okay, maybe not the most common method to do this, but when I had this happen to me, I also couldn't format the card anymore in my PC (Vista). What I did wat put the card in an old Samsung phone I had lying around, and the phone initialised the card for itself. After that it was also readable again on my PC and in my HD.
Since this happened to me I always take out the SD Card if I flash my phone. Just to be on the safe side.

[Q] Proud owner of a working brick?

Had a perfectly working phone up until 8 hours ago. Driving home from the bar and my phone randomly reboots. Wouldn't turn on till I removed the battery and tried again. In a 30 minute drive this happened 3 times.
@ Home phone rebooted another 3 times before I just left it plugged into the charger, didn't touch it or try to change anything.
Everything went well through the morning, till I decided to perform a nandroid backup, and wipe my SD card. Rebooted to recovery and now my phone couldn't detect an installed SD.
Powered down the phone. Inserted a different card thinking the previous one was corrupt or something. Still not detecting it.
Currently, phone does not detect any SD cards, Home button does not work, unable to connect to a wireless network (airplane mode will not turn off), no market app installed, lockscreen is not showing (just goes straight to home screen).
I was running SuperE 1.0.3 before, and settings still shows the same.
Comments? Suggestions? Criticism?
Awesome. 65 views and nothing. Android is a great OS for a phone, but their support group sucks.
At least apple has the courtesy to say "hey, you're screwed unless you wanna pay $400 for a new phone."
Hey your screwed unless you wanna pay 400 for a new phone did you try to put your sd card into the computer and format to fat 32 yet? does your computer see your sd card for starters?
sent from my superfroyo dream
sevuth said:
Awesome. 65 views and nothing. Android is a great OS for a phone, but their support group sucks.
At least apple has the courtesy to say "hey, you're screwed unless you wanna pay $400 for a new phone."
Click to expand...
Click to collapse
Does this look like GOOGLE or HTC to you?
Sorry no. Nobody's paying anyone here to help you fix your failures.
If you have a warranty issue, please contact HTC first (they are the ones responsible for your phone), GOOGLE second (though I doubt this is an OS issue -- more likely a hardware or user issue).
If you want community help, ASK NICELY. Nobody's going to go out of their way to help out a DOUCHEBAG with an overinflated sense of entitlement.
Um you just pissed off the guy that knows probably how to fix your phone more than anybody!!!! Not good!!!!
sent from my superfroyo dream
Computer can read my sd card, no problem. It won't, however, recognize my G1 when its plugged in via usb. I've tried uninstalling/reinstalling the correct drivers with no effect.
I know its not the usb ports, I used them to format the sd cards with an adapter, and its not my usb cable, had a friend test them with his G1.
After going in through settings and doing a Factory Reset, I've been able to connect to my network, but that's the only improvement.
On the plus side, my phone has never run faster.
lbcoder said:
a DOUCHEBAG with an overinflated sense of entitlement.
Click to expand...
Click to collapse
Thanks for judging me as a person based on a thread. You seem like a douchebag as well, and pretty full of yourself. We should be buds.

[Q] * Question about a OTA Hard Brick*

Hey All,
I decided to flash back to stock using the odin 3 method. Basically I was planning on getting rid of the phone soon. I cleared everything off the internal "SD" card, wiped all user data and cleared the cache. Booted back into the stock OS, everything looked fine. Checked the internal card again and it had written some new files. I assume these are just operating files for the stock OS.
So I power down the device correctly, pull the battery and install the sim card and 8 gig flash micro sd card. The micro card is completely clear. I boot the phone back up with no issue, it hits the network with no issues. I start looking though all the bloatware and go back into setting and turn the USB setting from Kies to USB storage. Then a get an odd alert telling me an update for my phone is available. So, I figure a stock update couldn’t hurt and let it download and install. It downloads to 100%, and advises it needs to reboot to install the update... Ok, so I let it... the screen come back with a progress bar and not much else. At 50% the progress bar stops and a message telling me the update has failed pops up... The phone then shuts off.......
Bricked..... I mean bricked bricked. 3-button doesn’t work, Jig doesn’t work. the 3 button battery pull doesn’t work. 2 button while putting in the usb cable with odin loaded doesn’t work. 3 button with battery out, usb in and then put the battery in doesn’t work.. This thing is dead....
Now my question....LOL... since I had cleared out any and all data, will AT&T give me crap saying I voided the warranty by flashing my phone?
Do they look at what’s stored in ROM? Because before the phone died I had flashed it to stock... I know how to call XBM (their exchange program) and I know they will send me out a refurb phone, to questions asked. But my concern comes in when I ship them back my device and start snooping around... what are they looking for? No liquid or physical damage. Normally I don’t try to get one over on the man, but it was their crappy update that bricked the phone, not my tampering….
any thoughts or experience with this matter?
Did you flash back to JF6 or something? That OTA was probably the busted JH2 they pushed out to all our devices last year, resulting in tons and tons of bricks. They shouldn't give you any crap over it - it was their own fault that your device got damaged - and if you flashed everything back to stock and formatted the internal SD, then technically your phone WAS at factory defaults, so they wouldn't be able to tell what you've been doing with it prior to that anyway.
Edit:
Also, if ATT gives you **** over it, mail it to Samsung. Tell them you were on eclair, got an OTA notification and it bricked your device. They'll ask you to mail it in without the battery and back cover, and swap the board for you. Takes about a week, but whatever.. beats having to deal with some dumbass ATT rep.
this is just good to know....dont flash to stock and try an OTA update.
This exact thing happened to me. My phone was replaced without question but the tech guy told me something interesting. Just to check things, he took the battery from my bricked phone and tried it in a new phone - nothing. The battery didn't even work anymore. Likewise, he tried a new battery in my bricked phone. Again, nothing. Anyway, I got the new phone and battery and all is well. He said it was junk now. They will never be able to tell what ROMS were flashed on there, I suppose.
jack man said:
This exact thing happened to me. My phone was replaced without question but the tech guy told me something interesting. Just to check things, he took the battery from my bricked phone and tried it in a new phone - nothing. The battery didn't even work anymore. Likewise, he tried a new battery in my bricked phone. Again, nothing. Anyway, I got the new phone and battery and all is well. He said it was junk now. They will never be able to tell what ROMS were flashed on there, I suppose.
Click to expand...
Click to collapse
Well I thought they do like a jtag, or am I wrong?
Sent from my SAMSUNG-SGH-I897 using XDA Premium App
nope, no JTAG, just a new motherboard

[Q] 16GB vs 8GB - Asia v Europe - Possible link to infamous spontaneous reboot issue?

Hi guys,
So I've gone on the HTC website again and looked at the specs of my HTC HD7 (as I have done many times before, e.g. when I was finding out the official "spec" for GPS on the phone - related).
Anyway, it seems that HTC have recently made a change to the specs page, they have split the internal storage size spec - 8GB for Europe handsets, and 16GB for Asia. I am 99% certain this was not the case a few months ago, it used to just say 16GB.
I happen to have 2 HTC HD7s (one bought from O2, one purchased offline, both acquired within a few weeks of each other - around Feb/March time this year):
Both boxes have the same P/N as each other, and also same model barcodes (6HTGD7XN)
Both boxes have identical specifications printed on them, also identical packaging and contents
Only discernable difference between them is that the O2 handset has a silver kickstand bed and the other handset's kickstand bed is orange.
Frustratingly, my O2 phone started its dying process after the Mango update. It never misbehaved before. Slowly and intermittantly at first, I would get random reboots, giving me "Memory card not working" error screens, setting itself as incorrect time, and even wiped itself a few times (meaning I had to reconfigure everything from scratch). I searched all over the net, checked and tried all sorts of remedies suggested on forums, e.g. doing a full factory reset, uninstalling all the HTC apps, disabling location services, disabling 3G/data connections, etc. Also I hadn't played any music with it since the Mango update either, so it wasn't the music player for which some people reported problems.
Sometimes the phone could go 12-18 hours without so much as a hiccup, and other times it would crash and reboot within a minute of starting. My SIM card has a PIN on it, so I always knew if my phone had rebooted itself. On average I'd say it happened a 2-3 times a day, though some days it would happen 10+ times.
Keeping my data connection turned off and only using Wifi seemed to keep the crashes at bay for several days, at least until today. I'm a fairly tolerant guy, but today was the last straw.
I was playing a new game I downloaded (Jewel³) when travelling to work, when suddenly it crashed and rebooted just like it did so many times before. I rolled my eyes and waited so I could carry on with it until the next crash, except instead of the usual process of booting up and acting normal, it kept crashing and factory resetting itself, asking me to configure the phone for the first time after every single crash/boot. That was it, now it was well and truly buggered. I took it to the O2 shop and they have now taken it in for repair. I assumed the memory card somehow developed a hardware fault, though the timing of when these issues started happening seemed too coincidental with the Mango update.
This is where my spare HD7 comes in handy. I've barely touched it since taking it out of the box brand new about 8 months ago (was meaning to sell it but never got round to it). I threw in my SIM card and began the update process using Zune. All updates successful etc but then afterwards I suddenly noticed the bottom of the Zune window. I went into the phone "about" screen, yep, 8GB total capacity, even though the box says 16GB.
So what I'm thinking is this: does the Zune Mango update patch actually recognise I am in Europe and try to flash the phone into only utilising 8GB? Even if the memory card has a physical capacity limit of 16GB?
If that's what happened to my first phone, that certainly explains the random rebooting behavior and memory errors, as I probably had parts of my data occupying the space which the Mango patch told the phone to ignore.
Just a hypothesis, anyone here got a 16GB HD7 in Europe which had a lot of data on it pre-mango, and had any similar problems afterwards?
It would also be interesting to know if you fall under this category and haven't had ANY issues since mango. I would like to try getting to the bottom of this, as my searches on the net seem quite fruitless (this was the best thread I could find, though I couldn't reply as I'm not a WP7 developer)
Mango is more sensitive to SD card timing issues... Check out the how to upgrade your phone to 32G in the general section... I benchmarked the factory 16GB card, a 32GB card that wouldn't work (constant reboots) and a 4 year old 8GB card... all Sandisk Class 4.
the 8 and 32 are undeniably not going to work, the FACTORY card is marginal, and I have been getting occasional reboots since upgrading to Mango. If I downgrade to NoDo, the reboots cease.
Ah ha, very interesting, and that certainly explains a lot. I wonder if my "repaired" phone will still suffer the occasional crash like your 16GB did. Would be nice to see which make of memory card they use (assuming they will replace it), though I don't want to void my warranty doing it!

Non- compliant internal storage cards

Hello guys! This is my first post after visiting xda developers everyday for the past two weeks so bare with me...
I recently purchased an HTC HD7 from ebay at a very good price. I thought all was well with the free shipping and all...until the phone started restarting after the first day. So I panicked, searched on google and up pops up xda developers forum! It offered alot of solutions to many problems regarding resetting and restarting.
However after extensive research for the past two weeks, I finally recognized that the problem was the 'internal' SD card. The sellers from HK from whom i bought the phone had voided HTC warranty to insert one of their low class, cheap SDHC cards (which explains the reduction in cost) causing it to fail drastically as a phone. I know this happened because of a shiny warranty sticker with a bunch of chinese symbols on it. Updates won't work, factory reset happens on it's own, restarting even when i simply open up the messaging app and of course the infamous "storage card not working" error.
I've decided I cannot and do not want to send back my phone back in exchange for a new one since i will encounter the same problems. I've decided to have them compensate me for any repairs I have to make. So I read an article on xda dev about upgrading memory to 32GB using SanDisk Class 2 SDHC. Problem is, it is quite out of reach in my country so I would like to know a full list of compatible SDHC cards (not necessarily 32 gb). Also, what other hardware problems might be causing the occurances mentioned? I doubt it's a software problem, but say it is, what might be causing it?
Thank you!
cabe0018 said:
Hello guys! This is my first post after visiting xda developers everyday for the past two weeks so bare with me...
I recently purchased an HTC HD7 from ebay at a very good price. I thought all was well with the free shipping and all...until the phone started restarting after the first day. So I panicked, searched on google and up pops up xda developers forum! It offered alot of solutions to many problems regarding resetting and restarting.
However after extensive research for the past two weeks, I finally recognized that the problem was the 'internal' SD card. The sellers from HK from whom i bought the phone had voided HTC warranty to insert one of their low class, cheap SDHC cards (which explains the reduction in cost) causing it to fail drastically as a phone. I know this happened because of a shiny warranty sticker with a bunch of chinese symbols on it. Updates won't work, factory reset happens on it's own, restarting even when i simply open up the messaging app and of course the infamous "storage card not working" error.
I've decided I cannot and do not want to send back my phone back in exchange for a new one since i will encounter the same problems. I've decided to have them compensate me for any repairs I have to make. So I read an article on xda dev about upgrading memory to 32GB using SanDisk Class 2 SDHC. Problem is, it is quite out of reach in my country so I would like to know a full list of compatible SDHC cards (not necessarily 32 gb). Also, what other hardware problems might be causing the occurances mentioned? I doubt it's a software problem, but say it is, what might be causing it?
Thank you!
Click to expand...
Click to collapse
I think your probably right, more than likely it is due to the cheap SD card!
The good thing is that almost all the newer manufactured SDHC cards will work in the HD7, class 2, through 10.
I would recommend at least the 8gb or the 16gb for storage capacity and a class 4 for read/write speeds.
Stay with a better brand like SanDisk or PNY.
Purchace it from someone that has a decent return policy, just incase you get a dud.
Run the CrystalDiskMark 4000mb test on it and post your results in the "upgrade your HTC HD7 memory to 32gb" thread here:
http://forum.xda-developers.com/showthread.php?t=883582
and they will be able to tell you if its a sufficient SD card for the HD7.
Thank you
xdrc45 said:
I think your probably right, more than likely it is due to the cheap SD card!
The good thing is that almost all the newer manufactured SDHC cards will work in the HD7, class 2, through 10.
I would recommend at least the 8gb or the 16gb for storage capacity and a class 4 for read/write speeds.
Stay with a better brand like SanDisk or PNY.
Purchace it from someone that has a decent return policy, just incase you get a dud.
Run the CrystalDiskMark 4000mb test on it and post your results in the "upgrade your HTC HD7 memory to 32gb" thread here:
http://forum.xda-developers.com/showthread.php?t=883582
and they will be able to tell you if its a sufficient SD card for the HD7.
Click to expand...
Click to collapse
Where can I hit the thank you button? I cannot find it :S Also the phone is deteriorating day by day....Now it is out of battery and when i charge it, it goes into a loop of the HTC splash screen and a windows loading screen. It then freezes and repeats. Is there anything else that might be contributing to this? thanks!
cabe0018 said:
Where can I hit the thank you button? I cannot find it :S Also the phone is deteriorating day by day....Now it is out of battery and when i charge it, it goes into a loop of the HTC splash screen and a windows loading screen. It then freezes and repeats. Is there anything else that might be contributing to this? thanks!
Click to expand...
Click to collapse
It's definitely possible and I wouldn't rule out a software issue, but I think the signs are pointing to a non- compliant SD card
The devices OS is reliant on the SD card to store user data and cache, contacts, SMS, emails and apps, without an SD card inserted or having a faulty SD card would cause these operations to crash and cause system errors when powering on the device, this in turn prevents it from operating and the system from loading and cause file system performance issues, device lockup, reset or boot loop.
Are you sure that they even put an SD card in your device? They or the original owner may have removed the SD card and not installed another one. Either way, I would start with putting a new SD card in your device and go from there!
xdrc45 said:
It's definitely possible and I wouldn't rule out a software issue, but I think the signs are pointing to a non- compliant SD card
The devices OS is reliant on the SD card to store user data and cache, contacts, SMS, emails and apps, without an SD card inserted or having a faulty SD card would cause these operations to crash and cause system errors when powering on the device, this in turn prevents it from operating and the system from loading and cause file system performance issues, device lockup, reset or boot loop.
Are you sure that they even put an SD card in your device? They or the original owner may have removed the SD card and not installed another one. Either way, I would start with putting a new SD card in your device and go from there!
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Click to collapse
Yes I am sure they put in an SD card because i removed the back panel and it is clearly visible. One thing I find annoying is that they removed the protective metallic paper used to protect and hold the SDHC in place. Is there a way to use an alternative to this protective paper? I have also noticed the phone does have some on board memory ( 11MB) to be able to run. However there is no place for anything, messages, contacts, even for running applications such as IE! I'm guessing it is some kind of emergency memory? Anyways, my worry is that i feel that metallic strip is somewhat important so I would like to know how to replace it? Your help is very much appreciated!!!
cabe0018 said:
Yes I am sure they put in an SD card because i removed the back panel and it is clearly visible. One thing I find annoying is that they removed the protective metallic paper used to protect and hold the SDHC in place. Is there a way to use an alternative to this protective paper? I have also noticed the phone does have some on board memory ( 11MB) to be able to run. However there is no place for anything, messages, contacts, even for running applications such as IE! I'm guessing it is some kind of emergency memory? Anyways, my worry is that i feel that metallic strip is somewhat important so I would like to know how to replace it? Your help is very much appreciated!!!
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Glad I can be of help!
It sounds like it's not recognizing the SD card. Can you get the phone running and goto settings, about phone and check to see what it says for storage capacity. It should show, total storage and available storage.
As far as the metalic tape... I know that it's there to help prevent the SD card from coming out of the tray. Because WP7 Mango security locks the card to prevent any data from being removed from the card. So say you removed the card without unlocking it first, there is no way to extract the data from the card or format it with another device. If the HD7 is turned on without the SD card installed the card will no longer work in the device either.
Not a 100% sure if the tape serves any other purpose though. You could cut a piece of duct tape to fit and secure it in place use the good kind like gorilla duct tape.
xdrc45 said:
Glad I can be of help!
It sounds like it's not recognizing the SD card. Can you get the phone running and goto settings, about phone and check to see what it says for storage capacity. It should show, total storage and available storage.
As far as the metalic tape... I know that it's there to help prevent the SD card from coming out of the tray. Because WP7 Mango security locks the card to prevent any data from being removed from the card. So say you removed the card without unlocking it first, there is no way to extract the data from the card or format it with another device. If the HD7 is turned on without the SD card installed the card will no longer work in the device either.
Not a 100% sure if the tape serves any other purpose though. You could cut a piece of duct tape to fit and secure it in place use the good kind like gorilla duct tape.
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I have successfully inserted a 32Gb SanDisk SDHC Class 4 in my phone just a few hours ago. I performed a hard reset as instructed. When I booted up, the HTC splash screen showed up and it froze. For roughly 5 minutes...I plucked out the battery and again performed a hard reset. This time the device loaded with an error saying: low storage space please free up some space from your device. I tapped 'ok' and all I had was a black screen, although i know the OS booted up because i could hear system sounds, the bottom buttons were responsive and the lcok screen was visible. However when I slide up, no icons are visible except the wifi icon, the battery icon and the sim icon.
I tried loading the bootloader and as far as storage goes it is only recognizing some sort of 64MB partition from an "sd sandisk". Could this be a faulty installation of the OS on the new card? was I supposed to allow the system to take its time to load the software onto the new SD card? I am also unable to obtain the bootloader version etc that would be required to flash an RUU. Help would be appreciated!
cabe0018 said:
I have successfully inserted a 32Gb SanDisk SDHC Class 4 in my phone just a few hours ago. I performed a hard reset as instructed. When I booted up, the HTC splash screen showed up and it froze. For roughly 5 minutes...I plucked out the battery and again performed a hard reset. This time the device loaded with an error saying: low storage space please free up some space from your device. I tapped 'ok' and all I had was a black screen, although i know the OS booted up because i could hear system sounds, the bottom buttons were responsive and the lcok screen was visible. However when I slide up, no icons are visible except the wifi icon, the battery icon and the sim icon.
I tried loading the bootloader and as far as storage goes it is only recognizing some sort of 64MB partition from an "sd sandisk". Could this be a faulty installation of the OS on the new card? was I supposed to allow the system to take its time to load the software onto the new SD card? I am also unable to obtain the bootloader version etc that would be required to flash an RUU. Help would be appreciated!
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That's strange... The HD7 has an internal (primary) seperate memory for the OS, the SD card is a secondary memory for the device. Technically it's a non removable storage. So once inserted, you hard reset the device and the SD card is formatted and then it becomes a part of the device and it's integrated into the file system.
If you boot into bootloader mode (device off, hold down the volume down button and power the device back on, while continuing to hold down the volume down button) what's all the information on the bootloader screen? I'm wondering if it's bricked. Can you also get into USB host mode? Device off, hold down the volume down button and the camera button and then power back on.
xdrc45 said:
That's strange... The HD7 has an internal (primary) seperate memory for the OS, the SD card is a secondary memory for the device. Technically it's a non removable storage. So once inserted, you hard reset the device and the SD card is formatted and then it becomes a part of the device and it's integrated into the file system.
If you boot into bootloader mode (device off, hold down the volume down button and power the device back on, while continuing to hold down the volume down button) what's all the information on the bootloader screen? I'm wondering if it's bricked. Can you also get into USB host mode? Device off, hold down the volume down button and the camera button and then power back on.
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The device was not bricked. I inserted another SDHC card I had used for an old MP4. It was an 8GB TEAM SDHC class 2. The device booted up the OS on this card after a formatting and everything worked better than previously. However some restats were still happening. I tried loading the bootloader in an attempt to flash a custom ROM for the device but no USB text was seen on screen although Zune was recognizing the device perfectly. I decided to leave the device as is. Yesterday, I migrated to my grandma's for a week and I have a room where reception is great always full and no interruptions. A curious fact was that the phone did not restart once no matter how much I used it... and I did use it extensively downloading apps for the first 3 hours, constantly chatting on facebook, emails HTC hub and also voice recognition for messaging and searches. It was working 100% great. When I descended down the stairs (my room is on the first floor) and went to the kitchen I recieved a call from my girlfriend. I picked it up and reception was pretty bad, so I told her to message me instead. As I cut I realized the reception bar was zero. After a couple of minutes, the phone restarted for the first time since my stay at grandma's. I came to the inevitable conclusion that the mobile restarts everytime the reception is bad. This conclusion was backed up by working fine in my room and restarting every time I went to a low reception room. It hit me then that my house does have pretty bad reception where I reside most of the times which causes all those restarts. I am almost sure this is the cause of the restarting. However I am not sure what it infers... Regardless I am sending the phone back in exchange for a new one. However I do wish to know if anyone encountered the same problem, what they did to tackle it (besides running around like a madman to find reception), what causes this and if it is a model defect or a rare case. Thank you for your help!
cabe0018 said:
The device was not bricked. I inserted another SDHC card I had used for an old MP4. It was an 8GB TEAM SDHC class 2. The device booted up the OS on this card after a formatting and everything worked better than previously. However some restats were still happening. I tried loading the bootloader in an attempt to flash a custom ROM for the device but no USB text was seen on screen although Zune was recognizing the device perfectly. I decided to leave the device as is. Yesterday, I migrated to my grandma's for a week and I have a room where reception is great always full and no interruptions. A curious fact was that the phone did not restart once no matter how much I used it... and I did use it extensively downloading apps for the first 3 hours, constantly chatting on facebook, emails HTC hub and also voice recognition for messaging and searches. It was working 100% great. When I descended down the stairs (my room is on the first floor) and went to the kitchen I recieved a call from my girlfriend. I picked it up and reception was pretty bad, so I told her to message me instead. As I cut I realized the reception bar was zero. After a couple of minutes, the phone restarted for the first time since my stay at grandma's. I came to the inevitable conclusion that the mobile restarts everytime the reception is bad. This conclusion was backed up by working fine in my room and restarting every time I went to a low reception room. It hit me then that my house does have pretty bad reception where I reside most of the times which causes all those restarts. I am almost sure this is the cause of the restarting. However I am not sure what it infers... Regardless I am sending the phone back in exchange for a new one. However I do wish to know if anyone encountered the same problem, what they did to tackle it (besides running around like a madman to find reception), what causes this and if it is a model defect or a rare case. Thank you for your help!
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Yeah... If you can exchange it for another one I would!
If in bootloader mode the white section will display "serial" while not plugged in and "USB" while plugged in, if neither of these are present then the device is half/small bricked for sure, even if it's recognized by Zune. That can be fixed with the goldcard/ Y cable method too.
I have heard of some people having issues with restarts when on their network and while roaming outside of their network. One thing you can try is flashing different radio versions until you find one that gives the best signal. Another thing could be the OS build version and firmware version that your device is running on, it may need to be updated.
xdrc45 said:
Yeah... If you can exchange it for another one I would!
If in bootloader mode the white section will display "serial" while not plugged in and "USB" while plugged in, if neither of these are present then the device is half/small bricked for sure, even if it's recognized by Zune. That can be fixed with the goldcard/ Y cable method too.
I have heard of some people having issues with restarts when on their network and while roaming outside of their network. One thing you can try is flashing different radio versions until you find one that gives the best signal. Another thing could be the OS build version and firmware version that your device is running on, it may need to be updated.
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While I wish to thank you for your constant support and very useful suggestions on the matter, xdrc45, I am going to send the phone back very soon. Chances are I will recieve a replacement in two weeks time. Aside from this, I am sure the seller at HK will send me a phone with similar issues (Cross-fingers he won't), But since I am able to handle some very basic technical issues such as these, and the phone is at a good price (160EUR) I do not wish to refund. I'd much rather tinker with it a little here and there to customize it to my liking, ensure maximum potential of the phone and prevent issues. So my question is this: What steps should I take the minute the phone arrives (assuming they send me an identical copy of the phone they provided)? Do I need to supply myself with any hardware or software to be able to install the phone to function as though I bought it officially from HTC?
In reply to your suggestion on the bootloader: yes, the white section was always empty no matter what...so I'm guessing the phone was slowly dying away anyways. I will definately look further into the goldcard/ y cable.
Thanks!
cabe0018 said:
While I wish to thank you for your constant support and very useful suggestions on the matter, xdrc45, I am going to send the phone back very soon. Chances are I will recieve a replacement in two weeks time. Aside from this, I am sure the seller at HK will send me a phone with similar issues (Cross-fingers he won't), But since I am able to handle some very basic technical issues such as these, and the phone is at a good price (160EUR) I do not wish to refund. I'd much rather tinker with it a little here and there to customize it to my liking, ensure maximum potential of the phone and prevent issues. So my question is this: What steps should I take the minute the phone arrives (assuming they send me an identical copy of the phone they provided)? Do I need to supply myself with any hardware or software to be able to install the phone to function as though I bought it officially from HTC?
In reply to your suggestion on the bootloader: yes, the white section was always empty no matter what...so I'm guessing the phone was slowly dying away anyways. I will definately look further into the goldcard/ y cable.
Thanks!
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I think that's a good choice and hopefully the next one won't have the same problems for you!
The best thing to do when you get the new one is boot into bootloader mode and check the information, if you want post back all the info from the BL screen or provide a screen shot of it. Also go into settings, about phone, more info and post back all the information from there too. That way we can make sure everything is up to par on the device and functioning like it should and make sure it's not bricked and if it is we'll get it taken care of for you!

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