Just reminding US and Canadian customers who think the process is all sunshine and rainbows.
Early reviews are coming back with problems for the Nexus 4 (overheating and bad battery life). Now of course these are not final version Nexus 4's but I've learned over time that no phone is perfect. There will probably be some widespread issue/annoyance with the Nexus 4 when it gets released just like there is with every other phone.
So, if you live in the U.S. or Canada, before you get the blood fever of "OMGOMG I GOTTA ORDER IT ON THE VERY FIRST DAY OR I'M GONNA DIE!!!" just remember that the Nexus 4 will have a 15% restocking fee (15% x 349 = $52.53) on returns.
So maybe you might want to go ahead and wait a few weeks after release before purchasing and listen to the test dummies / early adopters on the forum to see if they have issues that might be too much for you to handle before losing money that could easily have been avoided through patience.
So don't come on here cryin' about losing $50 if you don't learn from the mistakes of the past others have made!
You have been warned.
Edit: Since some people were confused I am obviously talking about returns NOT warranty exchanges.
Edit 2: Here is a breakdown return restocking fees by country via http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411741#US
U.S. = 15% restocking fee for returns which have been opened
Australia = No restocking fee
Canada = 15% restocking fee for returns which have been opened
France = No restocking fee
Germany = No restocking fee
Japan = No restocking fee
Spain = No restocking fee
UK = No restocking fee
Thanks
ap3604 said:
Just reminding those who think the process is all sunshine and rainbows.
Early reviews are coming back with problems for the Nexus 4 (overheating and bad battery life). Now of course these are not final version Nexus 4's but I've learned over time that no phone is perfect. Guaranteed there will be a widespread issue with the Nexus 4 when it gets released just like there is with every other phone.
So before you get the blood fever of "OMGOMG I GOTTA ORDER IT ON THE VERY FIRST DAY OR I'M GONNA DIE!!!" just remember that the Nexus 4 will have a 15% restocking fee (15% x 349 = $52.53).
So maybe you might want to go ahead and wait a few weeks after release before purchasing and listen to the test dummies / early adopters on the forum to see if they have issues that might be too much for you to handle before losing money that could easily have been avoided through patience.
So don't come on here cryin' about losing $50 if you don't learn from the mistakes of the past others have made!
You have been warned.
Click to expand...
Click to collapse
I've reached my daily Thanks limit, but thank you for this!
Sent from my SGH-T959V using xda premium
Good info here. I made the mistake of getting a Nexus 7 from the first batch. After weeks of waiting, I got a perfect one of the second batch. Also would there be any type of Black Friday/Cyber Monday deal on the Nexus 4?
This is US only?
Never heard about something like that here...
Gesendet von meinem GT-I9100 mit Tapatalk 2
Testraindrop said:
This is US only?
Never heard about something like that here...
Click to expand...
Click to collapse
Yeah, for the U.S. but you can use the link below to check for your country and see if there is a restocking fee as well.
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411741#US
You can initiate a return within 15 days of delivery. Upon receipt of your returned device, we'll issue a refund to the original Google Wallet account minus a 15% restocking fee (if applicable). We may waive the fee for an UNOPENED box in perfect condition
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Click to collapse
jeremydc808 said:
Good info here. I made the mistake of getting a Nexus 7 from the first batch. After weeks of waiting, I got a perfect one of the second batch. Also would there be any type of Black Friday/Cyber Monday deal on the Nexus 4?
Click to expand...
Click to collapse
I was curious if there would be a Black Friday/Cyber Monday deal for any of the Nexus devices.
Ok. So the restocking fee would only apply if you are returning the device, not if you're returning it seeking a replacement because it's missing the back glass or you open the box and it's an iPhone? O.O
What about a defective unit?
Sent from my SGH-T959V using xda premium
I didn't even think about the restocking fee. thanks for the reminder. maybe i'll wait a bit.
I don't expect I would return it for any other reason that it doesn't work, which wouldn't require a restocking fee. Even if there is some fatal flaw, it will eventually be fixed or a replacement program will be put in place. It's not going to be anything unusable, but thanks for the info! It's good info for those that return things just because it's not what they expected.
FatalityBoyZahy said:
What about a defective unit?
Sent from my SGH-T959V using xda premium
Click to expand...
Click to collapse
If its defective it would fall under the manufactures warranty
Sent from my SPH-L710 using xda premium
Why in God's name would I return it, when I can Ebay it to Europe for a healthy profit if I didn't want it?
Sent from my HTC Sensation using Tapatalk 2
Doesn't apply to the UK.
Still slightly confused why this would affect anyone in the US who actually wants the phone to use - If there are any hardware issues Google would have to fix/exchange under warranty anyway
If you have an issue with a device and say you went through 1-2 exchanges and the latest one had defects, they will most likely issue a full refund if you ask for it. Every store that claims they have restocking fees, never charge the customer if there were defects. I see little reasons why Google would not follow the same protocols as well.
Audioboxer said:
slightly confused why this would affect anyone in the US who actually wants the phone to use - If there are any hardware issues Google would have to fix/exchange under warranty anyway
Click to expand...
Click to collapse
You're saying you are confused by the fact that some consumers might rather simply return and wait to buy $349 product once the kinks are worked out rather than stick it out with a defective product and hope/pray that their's a fix sometime in the future?
chlehqls said:
If you have an issue with a device and say you went through 1-2 exchanges and the latest one had defects, they will most likely issue a full refund if you ask for it. Every store that claims they have restocking fees, never charge the customer if there were defects. I see little reasons why Google would not follow the same protocols as well.
Click to expand...
Click to collapse
This is purely speculation on your part. If I spend $349 on a product I want something in writing and Google clearly has in writing that there is a 15% restocking fee for a returned product that has been opened.
"No restocking fees will be charged for devices purchased in and shipped to the European Union or Australia"
But with the price difference here in aussieland (+$50) we've pretty much already paid the restocking fee lol
I highly doubt they'd charge a restocking fee if the phone was defective. It's part of the manufacturer's warranty to replace it if it has a manufacturer's defect.
Sent from my LT30at using xda app-developers app
I just don't get how the consumer isn't better protected, I mean I've never heard of a fee like that here in the UK, I'd tell a company to shove it up their arse.
ap3604 said:
You're saying you are confused by the fact that consumers might rather simply return and wait to buy $349 product once the kinks are worked out rather than stick it out with a defective product and hope/pray that their's a fix sometime in the future?
Click to expand...
Click to collapse
That's only if we're to assume that this product will have severe quality control issues. There is very little evidence or reasons to suggest that this is going to happen.
Simply put, if you have an obvious defect, you opt for an exchange or a return WITHOUT any concern of a restocking fee since it was no fault to you. Google most likely won't be hassling you about it anyways unless they find no obvious defects on your device.
---------- Post added at 10:50 PM ---------- Previous post was at 10:48 PM ----------
ap3604 said:
You're saying you are confused by the fact that some consumers might rather simply return and wait to buy $349 product once the kinks are worked out rather than stick it out with a defective product and hope/pray that their's a fix sometime in the future?
This is purely speculation on your part. If I spend $349 on a product I want something in writing and Google clearly has in writing that there is a 15% restocking fee for a returned product that has been opened.
Click to expand...
Click to collapse
And is it not you that has started the speculation that the Nexus 4 will somehow be plagued with problems on a phone that hasn't been released yet nor the final software?
Simply put, there is nothing wrong with doing exchanges over defects and you shouldn't be spreading misleading info about how there's going to be some widespread defects with this phone when there is very little reason or evidence to suggest that.
As far as I know EU and some other countries are protected by a 15 or 30day any consumer product return. Basically a free "love it or return it" policy. Companies are not allowed to override this.
And in my opinion, you know what you are buying, unless the product is significantly different from described (where you are entitled to a free return by law) or defective (where you are protected, again by law, by warranties), you know what you are buying, buyers remorse shouldn't be on the providers arm but on yours.
Related
Like most of you here, I preordered a 8GB Nexus 7 from the Google Play Store soon after the announcement. However, when J&R had their 4th of July sale, I bought the 16GB for the same price (free shipping + no tax) and canceled my Google Play order.
Yesterday, I got a shipping notification from the Google Play Store so I called today to see if I could refuse shipping, and the customer service representative told me interesting news regarding the warranty:
He said if I ordered from a retailer other than Google, all warranty claims would be handled directly by ASUS. That could mean shipping to/from and a wait for your device to get repaired.
However, if you order from Google, all warranty claims will be handled by Google, and they will ship an advanced-replacement no questions asked with free shipping of your old tablet.
Thought I'd share with the community this information. This news is enough for me to just accept my Google Play order and cancel my J&R order considering this is a first-generation device which could have some manufacturing bugs in it.
EDIT:
There are varying reports of whether or not this is true. What IS true is that without this written on paper, this statement by the CS rep is worthless. Worth giving a call and finding out for yourself. Hopefully it's true.
This reminds me: I bought the Nexus One from Google way back and the repair process was done completely through Google, not HTC. They sent me a new one and I put the old one in the box and shipped it back for free, just like this CS rep said for the Nexus 7. Just another hint that this may be true based on past experiences.
I was told the same, which is why I didn't go to gametop and cancel my GPS preorder. Google rep assured me its worth the wait
kwonyewest said:
Like most of you here, I preordered a 8GB Nexus 7 from the Google Play Store soon after the announcement. However, when J&R had their 4th of July sale, I bought the 16GB for the same price (free shipping + no tax) and canceled my Google Play order.
Yesterday, I got a shipping notification from the Google Play Store so I called today to see if I could refuse shipping, and the customer service representative told me interesting news regarding the warranty:
He said if I ordered from a retailer other than Google, all warranty claims would be handled directly by ASUS. That could mean shipping to/from and a wait for your device to get repaired.
However, if you order from Google, all warranty claims will be handled by Google, and they will ship an advanced-replacement no questions asked with free shipping of your old tablet.
Thought I'd share with the community this information. This news is enough for me to just accept my Google Play order and cancel my J&R order considering this is a first-generation device which could have some manufacturing bugs in it.
Click to expand...
Click to collapse
Wow interesting, now I'm really not minding the wait
Sent from my EVO using xda premium
Wow, if this is true that is indeed great news for those of us STILL waiting. Interesting however they mention free shipping, no questions asked.... when we can't get our questions answered about when we will get it, and we paid $14 2 day shipping.... LOL
smirkis said:
I was told the same, which is why I didn't go to gametop and cancel my GPS preorder. Google rep assured me its worth the wait
Click to expand...
Click to collapse
It's good to know you got that information too. I'm a little skeptical about information told my customer service reps, especially with the whole shipping confirmation fiasco this past week. I'm sure they're well-intentioned, but some might just be misinformed.
Hmmm this is very interesting information. I have a order from Google that should arrive shortly, however I jumped at the opportunity to buy one from Sam's club. The Sam's club one was 20 cheaper, but it might be worth that to just deal with Google if there is a problem. Decisions decisions.
Sent from my Nexus 7 using xda app-developers app
Why not just get bestbuy to price match J&R or Sam's club if you can wait? Best buy is great for price matching and no hassle returns. In Canada at least. Not as crazy a return policy as Costco where you can literally take a crap on the product and if you ***** enough they will issue a full refund but pretty close.
From the Google Play website :
Nexus 7 limited warranty
The Nexus 7 is manufactured by ASUSTeK Computer Inc. ASUS provides a limited 12 month warranty for the Nexus 7. Please refer to the warranty card in the Nexus 7 packaging or ASUS for details on the ASUS limited warranty.
It seems that ASUS is handling all warranty claims. Also Google Play only has a 15 day return policy. Unless they are doing something different from what is on the website. I would think the GP and retail packaging is the same, so the warranty information contained in the box would also be the same.
Great for those in the US, wonder how well it works for other country's, google certainly don't see the easiest people to get hold of if you live in the UK.
I'd rather buy from a store where I can actually take it back if there's a problem without having to deal with shipping it to another country.
SirWill said:
Wow, if this is true that is indeed great news for those of us STILL waiting. Interesting however they mention free shipping, no questions asked.... when we can't get our questions answered about when we will get it, and we paid $14 2 day shipping.... LOL
Click to expand...
Click to collapse
Don't ask, don't tell.
Sent from my DROID RAZR using Tapatalk 2
>However, if you order from Google, all warranty claims will be handled by Google, and they will ship an advanced-replacement no questions asked with free shipping of your old tablet.
No offense, but unless it's in writing, it's worthless. Whatever a CS rep say over the phone is suspect when he's trying to dissuade you from cancelling an order.
Google has no service center, so it can't handle warranty claims. It's common sense that Asus would handle it, which is what it says on the N7 warranty card. In writing.
Ditto for the "advance cross-ship" claim. Call whatever Google's tech-supp number, say you've got a bum unit, and ask for cross-ship. Find out firsthand. IMO, I doubt it.
so I just called into google and the rep did alot of researching for me. Basically there is no difference. With Google, you have a 15 day period. I bought through Sams, so I have a 30 day return period. After that it is all covered equally through ASUS.
He actually said that the exact process for handling claims under the 1 year warrenty hasnt been fully worked out by Google and Asus. He said that you would return to your manufacturer and they would instruct you on the return process. With them it would be mailing it in "at little or no cost to you". He said eventually it would all come back to them. He said that the google play store was just one of their distribution routes, and isnt treated differently than the other.
When I bought the device from Sams club I added on a 2 year warranty (3 total) through them, so I should be good to go.
>With Google, you have a 15 day period. I bought through Sams, so I have a 30 day return period.
Yep, always buy through a retailer, preferably a B&M one. Retailers exist for a reason: they're best equipped to deal with end users. Manufacturers aren't. You get better warranty terms, and more buyer protection from a retailer.
Plus, if push comes to shove, you can go into the store and make a scene. You can't do that over the phone or through e-mail when dealing with the manufacturer. They can tell you "tough luck," and you have little recourse. You can sue in small claims, but that's a hassle most people won't try.
kwonyewest said:
Like most of you here, I preordered a 8GB Nexus 7 from the Google Play Store soon after the announcement. However, when J&R had their 4th of July sale, I bought the 16GB for the same price (free shipping + no tax) and canceled my Google Play order.
Yesterday, I got a shipping notification from the Google Play Store so I called today to see if I could refuse shipping, and the customer service representative told me interesting news regarding the warranty:
He said if I ordered from a retailer other than Google, all warranty claims would be handled directly by ASUS. That could mean shipping to/from and a wait for your device to get repaired.
However, if you order from Google, all warranty claims will be handled by Google, and they will ship an advanced-replacement no questions asked with free shipping of your old tablet.
Thought I'd share with the community this information. This news is enough for me to just accept my Google Play order and cancel my J&R order considering this is a first-generation device which could have some manufacturing bugs in it.
EDIT:
There are varying reports of whether or not this is true. What IS true is that without this written on paper, this statement by the CS rep is worthless. Worth giving a call and finding out for yourself. Hopefully it's true.
This reminds me: I bought the Nexus One from Google way back and the repair process was done completely through Google, not HTC. They sent me a new one and I put the old one in the box and shipped it back for free, just like this CS rep said for the Nexus 7. Just another hint that this may be true based on past experiences.
Click to expand...
Click to collapse
I was told the same thing by Google yesterday after waiting on hold for close to an hour to chew someone out lol but after I heard that I semi calmed me down and now I'm kinda alright with the wait.
meno73 said:
I was told the same thing by Google yesterday after waiting on hold for close to an hour to chew someone out lol but after I heard that I semi calmed me down and now I'm kinda alright with the wait.
Click to expand...
Click to collapse
I could totally see them starting this specifically because of the dissatisfaction of their customers right now. I can't even imagine how many calls they must've gotten to cancel an order.
I just got off the phone with Google and I grilled the guy about the warranty for a good 10 minutes. He confirmed that there will in fact be advance replacements shipped out for all warranty claims. He also made mention of reduced costs for repairs should we damage our N7s. This right here is good enough for me, when mine arrives from Google Play, I will be returning the one I bought at ABT Electronics.
Sent from my HTC One X using xda premium
_MetalHead_ said:
I just got off the phone with Google and I grilled the guy about the warranty for a good 10 minutes. He confirmed that there will in fact be advance replacements shipped out for all warranty claims. He also made mention of reduced costs for repairs should we damage our N7s. This right here is good enough for me, when mine arrives from Google Play, I will be returning the one I bought at ABT Electronics.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
So to summarize your actions:
- you buy from GP
- you buy another from ABT, and intend to refuse your GP version because you don't want to wait a few more days, thus costing Google money to process your return
- you "grill" Google's customer service for 10 minutes (mind you, just to obtain warranty information. Not like they are trying to screw you out of your money like cable or wireless companies).
- you now decide to keep the GP version when it arrives, and return your ABT version, thus costing ABT money to process your return
That's pretty selfish behavior IMO. It's all within your rights, but I certainly don't want to be on the other end dealing with customers like you. This type of behavior is also the reason why return policies get restricter over time, causing everyone to suffer for the actions of a few.
_MetalHead_ said:
I just got off the phone with Google and I grilled the guy about the warranty for a good 10 minutes. He confirmed that there will in fact be advance replacements shipped out for all warranty claims. He also made mention of reduced costs for repairs should we damage our N7s. This right here is good enough for me, when mine arrives from Google Play, I will be returning the one I bought at ABT Electronics.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
you'd be lucky if they take it back. GameStop assured me when I open it, its mine for life.
waiting isn't that bad, development is slow right now anyway
_MetalHead_ said:
I just got off the phone with Google and I grilled the guy about the warranty for a good 10 minutes. He confirmed that there will in fact be advance replacements shipped out for all warranty claims. He also made mention of reduced costs for repairs should we damage our N7s. This right here is good enough for me, when mine arrives from Google Play, I will be returning the one I bought at ABT Electronics.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Trust me, they'll say whatever to get you off the line.
>GameStop assured me when I open it, its mine for life.
Retailers have different return policies for electronics. Best to check them before buying. Gamestop's policy is 30-day exchange, no refunds. Abt is 15-day exchange or refund (less 15% restocking).
http://www.gamestop.com/gs/help/Returns.aspx
http://www.abt.com/help/return-policy
>He confirmed that there will in fact be advance replacements shipped out for all warranty claims.
I've only seen advance cross-ship (what I call VIP service) on high-margin items, typically for business users, where service/support is a key selling point. N7 is a low-margin consumer device. Experience says that you won't get VIP treatment for a Walmart-type item.
Rather than asking the CS rep, you have an N7 in hand, so just call Google's 800 number and claim warranty service. Claim it's broken, and you want cross-ship. Do a dry run. See if they actually do it, and if they differentiate between those sold from Google Play and retailers.
So, I initially order an 8gb Nexus from Google on the 27 June, cancelled it on the 29th and ordered the 16 gb one from currys.
As I didn't get a confirmation of cancellation, emailed again on the 10th. And my currys one yesterday.
But still phone got delivered 2 days ago. Phoned Google, who gave me an RMA number and said I will get my return shipment money back, just send it back by tnt.
But tnt want £35 to return it, and I'm not confident I'll get my refund on return from Google.
What have the others done? How are you sending it back in the UK?
Sent from my Nexus 7 using Tapatalk 2
I would try to return the Curry's one in all honesty.
Check them both for the screen raise fault first though.
Google said they would refund my shipping. But as yet still waiting
Sent from my Nexus 7 using xda premium
I had the same problem as they sent out the unit even though I cancelled. I just sold it on as it was the easiest way of getting my money back. Try gumtree as it won't cost anything to sell it. Or even tell friends as you may get a cheeky pint out of it as well
My currys one is perfect, but haven't opened up the other one.
To the guys who returned it, did you return it with TNT or by special delivery (royal mail)?
My mates who want a nexus want a 16 GB, so need to return this 8 GB one.
Sent from mobile.
Anyone from UK?
shock-UK said:
Anyone from UK?
Click to expand...
Click to collapse
hey bro, im trying to figure out how to return my nexus 7 too, got battery problems.
i got the RMA form and the TNT email thing, but do we really have to return through TNT, cant i just go to the post office and pay like a fiver to send it off? makes things much easier
please get back to me asap thanks
Hi mate are you selling your 8GB Nexus 7, I'm in the UK. Where are you located as I will buy it from you rather than sending it back.
habz1234 said:
hey bro, im trying to figure out how to return my nexus 7 too, got battery problems.
i got the RMA form and the TNT email thing, but do we really have to return through TNT, cant i just go to the post office and pay like a fiver to send it off? makes things much easier
please get back to me asap thanks
Click to expand...
Click to collapse
What was the time line for you getting your RMA. Your email from TNT and your replacement device ?
I've had my RMA. Had my replacement device. But no return shipping instructions!!! So am sat with 2 nexus 7 and looking at a £400 bill. And getting no luck with phoning or emailing google!!
They're obliged by law to refund the postage costs incurred. If they don't do so you can take them to small-claims court and you will win.
You could try postage supermarket - they use tnt and get cheaper prices
Sent from my Nexus 7 using Tapatalk 2
I don't believe you have to go through TNT in the UK as this is part of the RMA email I recieved from google:
3. You'll receive a return shipping label within 48 hours of your replacement device. Use this label with the shipping container used for returning your original device. Purchase return shipping from your preferred courier (Royal Mail for example) and specify the following return address:
Computer 2000
Harrier Parkway
Magna Parkway
Lutterworth
Leicester
Leicestershire
LE17 4XT
UK
4. Print your shipping label from your preferred courier and affix it to your return box. Take your package to any authorized shipping outlet near you.
charliemiddleton said:
What was the time line for you getting your RMA. Your email from TNT and your replacement device ?
I've had my RMA. Had my replacement device. But no return shipping instructions!!! So am sat with 2 nexus 7 and looking at a £400 bill. And getting no luck with phoning or emailing google!!
Click to expand...
Click to collapse
i basically phoned them, got my RMA form, and within that email they just state to sent back the device to the address given, being the computer 2000 address...
i however didnt use TNT and used royal mail special delivery with insurance of up to £150, it costed me £7.50 to do so
i orderd mines on 18/07/12 from currys and it came 25/07/12.
mines is perfect not one dead pixel, no light bleed and nothing else they have reported on herd. i love this thing. is supa fast and smooth. verry happy with it.
Sent from my Nexus 7 using xda app-developers app
If you are exercising your rights under distance selling regulations (#), you may have to pay the cost for returning if the seller has stated this in their terms and conditions. If not, you pay nothing.
Here was link to t and c in my June pre order email.
https://play.google.com/about/device-terms.html
It does state return at your cost unfortunately. I believe Google should refund cost as a goodwill gesture. It is hinted here, where it offers a 15 day opened box prepaid return policy as an 'extra' to you legal rights. This is where you would usually see "this does not affect your statutory rights"
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2661524&rd=1
The seller must refund delivery and unit price within 30 days of your notification of exercising DSR. You must return the item within a reasonable time period.
http://oft.gov.uk/business-advice/treating-customers-fairly/dshome/dsrexplained
Note applying under faulty goods is slightly different
http://oft.gov.uk/business-advice/treating-customers-fairly/sogahome/sogaexplained
I think we are duplicating threads as I am repeating myself. Can we pin or lock?
# I have said unopened box previously, as is usually case for general goods with clear packaging but I think it is reasonable to open the nexus box to inspect the goods, as you would do this in a retail shop. There is no hard rule on this, it is what is judged, by the average population what is considered reasonable. Proportionality is usually taken into account. I consider it reasonable to open the box to inspect a 200 pound item. You will still have a statutory duty to take reasonable care to look after the item. The seller cannot insist on using original packaging but it may be considered reasonable to do so.
Sent from my Nexus 7 using xda app-developers app
xenon1024 said:
Here was link to t and c in my June pre order email.
https://play.google.com/about/device-terms.html
Click to expand...
Click to collapse
Those T&Cs specifically say they apply to the US, but I can't find any UK-specific terms anywhere on their site, therefore the sale is bound by statutory defaults. BTW, the section about returning 'at your own cost' covers returns for refund, not warranty returns for defect repair/exchange, which is the section below it and doesn't mention anything about having to cover return postage.
Yeah I know - I described separate scenarios:
Statutory rights under DSR [under SOGA] (ie I have inspected the goods and changed my mind about the contract). You do not pay the cost of returning if you are sending item back unless the terms and conditions state so. It does say you pay in the "Devices on Google Play Terms of Sale (United States)", but the "Refunds, returns & replacements" Dedicated page [uk view] doesn't mention anything, so I reckon we don't have to pay.
Statutory rights under SOGA (defective goods etc). You do not pay the cost of returning item, whatever.
In this instance for us Nexus 7 buyers, you should not only return defective goods as a 'warranty' scenario, but pull the SOGA card, which is much more beneficial for consumers. Also our contract is with Google (or whatever retailer you shopped at) not with ASUS, so we shouldn't even have to contact ASUS.
Yeah, SOGA trumps DSR because by virtue of receiving goods, or inspecting goods and found a defect, then it does not conform to the contract.
Right to warranty is not a statutory right. Like the 15 day return policy, it is an 'extra' to your rights and Google should in their right mind keep a good public image by not making us suffer!
Yeah, I couldn't find a UK specific one, it makes sense for an international seller to have a generic one, there is a paragraph on governance:
"The courts in some countries will not apply California law to some types of terms and disputes. If you reside in one of those countries, then where California law is excluded from applying, your country’s laws will apply to these terms and any disputes related to them terms..."
Got my pre-paid TNT return label today and collection is booked for Monday, so everything's sorted out. Looks like they're sending the defective ones to a warehouse in Emmen in the Netherlands.
charlesky said:
Got my pre-paid TNT return label today and collection is booked for Monday, so everything's sorted out. Looks like they're sending the defective ones to a warehouse in Emmen in the Netherlands.
Click to expand...
Click to collapse
I had real trouble getting the TNT lot on the phone to arrange a pick up. They seemed very confused that the account number was for a company in Birmingham yet I was sending it to the Netherlands.
Phoned back, got a different operator, no problem!
Don't get this thread. Return for what reason?
Normally, the SquareTrade warranty is $39.99 and $49.99 for the 8GB and 16GB models, respectively (all values in USD). If you buy the warranty through their Nexus 7 landing page (http://www.squaretrade.com/nexus7) you'll get $10 off, so $29.99 and $39.99. Offer expires 17 August 2012. The warranty is good for 2 years and includes accidental coverage from handling (spills, drops, etc.). They can also adjust the warranty to start when you actually received your Nexus 7, not when you purchased it.
Searched their site for a minute to get some details. There is no deductible for tablets. Shipping is free both ways. Once the parts and labor for any repairs reaches the original purchase price of the device, the contract is considered fulfilled. If it is damaged beyond repair, they will cut a check or make a paypal deposit in the amount of your original purchase price and consider the contract fulfilled. They guarantee 5-day turnaround. 5 days from when you ship the device to them, they will have it repaired and shipped back or pay you for the device. There may be other terms that I did not find on the site, or that I simply forgot but it sounds pretty good to me. I'll be purchasing a plan since I will soon have 3 kids under 3 years old. Who knows what's going to happen to my precious Nexus.
I just wanted to share this discount with you all since I haven't seen it posted yet. For those lucky enough to be able to find a one-time-use 30% off discount, thumbs up for you! I couldn't find any that weren't used so this is my best bet.
Also noted that under the pull-down for Maufacturer there is no Google, so I'm assuming te choice will be Asus.
r4d14n7 said:
Normally, the SquareTrade warranty is $39.99 and $49.99 for the 8GB and 16GB models, respectively (all values in USD). If you buy the warranty through their Nexus 7 landing page (http://www.squaretrade.com/nexus7) you'll get $10 off, so $29.99 and $39.99. Offer expires 17 August 2012. The warranty is good for 2 years and includes accidental coverage from handling (spills, drops, etc.). They can also adjust the warranty to start when you actually received your Nexus 7, not when you purchased it.
Searched their site for a minute to get some details. There is no deductible for tablets. Shipping is free both ways. Once the parts and labor for any repairs reaches the original purchase price of the device, the contract is considered fulfilled. If it is damaged beyond repair, they will cut a check or make a paypal deposit in the amount of your original purchase price and consider the contract fulfilled. They guarantee 5-day turnaround. 5 days from when you ship the device to them, they will have it repaired and shipped back or pay you for the device. There may be other terms that I did not find on the site, or that I simply forgot but it sounds pretty good to me. I'll be purchasing a plan since I will soon have 3 kids under 3 years old. Who knows what's going to happen to my precious Nexus.
I just wanted to share this discount with you all since I haven't seen it posted yet. For those lucky enough to be able to find a one-time-use 30% off discount, thumbs up for you! I couldn't find any that weren't used so this is my best bet.
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I don't usually purchase warranties, but this looks pretty promising. I'll have to try this out when I buy my nexus 7 in august. Thanks
Worth Ave Group covers theft as well and costs $47.50 with 15% off coupon (15OFF).
http://www.worthavegroup.com/products/tablet-insurance/
You can usually find 20% off (which is what this offer is essentially) but they do 30% as well, and I know from working with them that they do pay. My daughter borked an old Nikon compact camera and we shipped it to them and they cut me a check for cost of the item. No fuss or muss.
jmcging said:
You can usually find 20% off (which is what this offer is essentially) but they do 30% as well, and I know from working with them that they do pay. My daughter borked an old Nikon compact camera and we shipped it to them and they cut me a check for cost of the item. No fuss or muss.
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Squaretrade of Worth Ave?
sstuner said:
Also noted that under the pull-down for Maufacturer there is no Google, so I'm assuming te choice will be Asus.
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Yes. Asus is the manufacturer. I love squaretrade. I buy all my warranties from them and use the 30 percent off code they send me. I got my warranty on my own Nexus 7 for the $34.99
Sent from my Nexus 7 using xda premium
TY SO MUCH! i just bought it , i was deciding if i wanted to earlier but when i saw discount i grabbed it right away!
clankfu said:
Worth Ave Group covers theft as well and costs $47.50 with 15% off coupon (15OFF).
http://www.worthavegroup.com/products/tablet-insurance/
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Ah, nice! How are claims through them? Quick and hassle-free? That's the most attractive part of SquareTrade, to me. I'll check them out before I buy, though I've never needed theft/loss protection in the past. Thanks for the tip!
movieaddict said:
TY SO MUCH! i just bought it , i was deciding if i wanted to earlier but when i saw discount i grabbed it right away!
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No problem! Took me a minute to find this discount as I don't think it's advertised anywhere on their site. I even looked up the normal costs and still saw no mention of it. $40 is worth it, I think.
r4d14n7 said:
Ah, nice! How are claims through them? Quick and hassle-free? That's the most attractive part of SquareTrade, to me. I'll check them out before I buy, though I've never needed theft/loss protection in the past. Thanks for the tip!
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I haven't filed a claim with them but their reviews seem to be pretty good. You do have to submit a police report for instances of theft or vandalism and if your device is stolen from your car, there has to be signs of forced entry. Also, it doesn't cover loss, just theft.
Most premium credit cards like Discover or Amex have a 90 day accidental damage, or theft coverage policy automatically applied to purchases on the card. They also double the 1 year warranty to 2 years. I have used it before when my puppy chewed up a new pair of expensive exotic leather boots and the process was rather painless.
Personally, I'll probably take the risk on skipping a paid warranty. These devices have a pretty short lifespan for me before I rotate it out for the next newest thing.
Just purchased the warantee for my N7/16GB.
I'd really like to take advantage of this but if I bought my nexus 7 off of craigslist then am I straight out of luck? Not sure what the purchase date is and where it was purchased from (but it is an 8GB so it has to be from the Google Play Store right?) I also don't have the receipt.
The price went back up, but you said it's good till august 17th? I would love to get this, but only at the sale price...
Sent from my Nexus 7 using xda app-developers app
Solange82200 said:
The price went back up, but you said it's good till august 17th? I would love to get this, but only at the sale price...
Sent from my Nexus 7 using xda app-developers app
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Me too. August 17? apparently not
It did show August 17, I tried to go thru my cached pages for yesterday but couldn't find it yet. I'll continue and if I find it, i'll post it and maybe you can call them up directly.
I never buy any extended waranty. In Canada there is a mandatory 1 year manufacturer waranty.If an electronic device does not die in the first year, it will most likely live it's designed life (there a a statistical probability for this). Most electronic devices "die" because they become obsolete not because they stop working. To pay $40 for a $200 device, is just trowing money out of the window.My 2 cents.
adit9989 said:
I never buy any extended waranty. In Canada there is a mandatory 1 year manufacturer waranty.If an electronic device does not die in the first year, it will most likely live it's designed life (there a a statistical probability for this). Most electronic devices "die" because they become obsolete not because they stop working. To pay $40 for a $200 device, is just trowing money out of the window.My 2 cents.
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While I agree with you.... people don't buy this for the increased warranty, they generally buy it for accidental damage insurance.
adit9989 said:
I never buy any extended waranty. In Canada there is a mandatory 1 year manufacturer waranty.If an electronic device does not die in the first year, it will most likely live it's designed life (there a a statistical probability for this). Most electronic devices "die" because they become obsolete not because they stop working. To pay $40 for a $200 device, is just trowing money out of the window.My 2 cents.
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I have young children. I am careful, but sometimes I make mistakes. If something happens a year and a half from now, I would get the full purchase price back, even though the tablet would have depreciated in value.
Back when I had no kids, yes, I would consider it a waste. Now? Not so much. Thanks for your help though.
Does Google always change a 15% restocking fee for any device returned where the reason for the return was just hat it wasn't liked?
Sent from my Nexus 7 using Tapatalk 2
lindenhurst said:
Does Google always change a 15% restocking fee for any device returned where the reason for the return was just hat it wasn't liked?
Sent from my Nexus 7 using Tapatalk 2
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Most companies do that if you simply don't like it.
lindenhurst said:
Does Google always change a 15% restocking fee for any device returned where the reason for the return was just hat it wasn't liked?
Sent from my Nexus 7 using Tapatalk 2
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I'd charge you 15% if you didnt like me either
Not staples... Which is exactly why I bought my nexus from there
Your lucky its only 15% I would take that pay them more if I wanted to return this bad boy tablet.
Sent from my SAMSUNG-SGH-I747 using xda premium
Put it on eBay, and clear at least an extra 15%.
Sent from my Transformer TF101 using xda premium
redmonke255 said:
Most companies do that if you simply don't like it.
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Most places don't. Some of them say that the reserve the right to, but rarely do they actually do it. Just about zero B&M stores do. And almost no online companies do either. The worst that usually happens is you have to pay return shipping, or they deduct the return shipping from your refund. They don't want you to be pissed at them for paying a 15% restocking fee and never buying from them again.
Honestly, I find the only companies that do are amateur ones... all of the rest of them already learned that people get pissed at returning a perfectly working product and having to get less money in return, and thus losing your future business.
Google says they may waive the 15% fee if the product is returned in unopened, perfect condition.
Never tried it though.
rman726 said:
Most places don't. Some of them say that the reserve the right to, but rarely do they actually do it. Just about zero B&M stores do. And almost no online companies do either. The worst that usually happens is you have to pay return shipping, or they deduct the return shipping from your refund. They don't want you to be pissed at them for paying a 15% restocking fee and never buying from them again.
Honestly, I find the only companies that do are amateur ones... all of the rest of them already learned that people get pissed at returning a perfectly working product and having to get less money in return, and thus losing your future business.
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I can't agree more. I refuse to buy from any company that charges restocking fees as a protest against that unfair practice. Au contraire, I think we should pe payed with a 15% fee for "the unsatisfied client" and the inconvenient to have to go buy something that doesn't satisfy our expectations.
It really was a surpirse to me that, Google, being such a humongous name, charges a restocking fee, really? Google people, go to an Apple store and see if they have a restocking fee, maybe you should learn something from Jobs.
As of they being pissed off for us returning them... that's just completely unacceptable, we shouldn't be ashamed, they should be embarrassed for us not being satisfied with our buy.
Sorry, for the complaint! thanks for reading... this should be called forum therapy! I already fell better!
mitoda said:
I can't agree more. I refuse to buy from any company that charges restocking fees as a protest against that unfair practice. Au contraire, I think we should pe payed with a 15% fee for "the unsatisfied client" and the inconvenient to have to go buy something that doesn't satisfy our expectations.
It really was a surpirse to me that, Google, being such a humongous name, charges a restocking fee, really? Google people, go to an Apple store and see if they have a restocking fee, maybe you should learn something from Jobs.
As of they being pissed off for us returning them... that's just completely unacceptable, we shouldn't be ashamed, they should be embarrassed for us not being satisfied with our buy.
Sorry, for the complaint! thanks for reading... this should be called forum therapy! I already fell better!
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Um....Apple does have a restocking fee.....
Sent from my SAMSUNG-SGH-I747 using xda premium
I returned my Nexus because I couldn't get a good signal on it. They refunded me in full, but it took a month, and I had to call and remind them. Twice.
Sent from my Nexus 7 using Tapatalk 2
Even if apple didn't have a restocking fee, I would still take the chance with a modestly priced product. I'm no apple hater, but everything from ipods to computers is so overpriced!
r4d14n7 said:
Even if apple didn't have a restocking fee, I would still take the chance with a modestly priced product. I'm no apple hater, but everything from ipods to computers is so overpriced!
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this.
naturefreak85 said:
Um....Apple does have a restocking fee.....
Sent from my SAMSUNG-SGH-I747 using xda premium
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No they don't. They did used to.
r4d14n7 said:
Even if apple didn't have a restocking fee, I would still take the chance with a modestly priced product. I'm no apple hater, but everything from ipods to computers is so overpriced!
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Ironically, the iPad is their most competitively priced product. It is definitely competitive with other 10" tablets.
If there were a 10" pure android device with the same build quality as the iPad for $500, and they offered exchanges for a single dead pixel like Apple does, I'd buy one in a heartbeat.
Oh, and Apple hasn't had a restocking fee since January 2011.
http://consumerist.com/2011/01/the-restocking-fee-is-dead-at-apple-stores.html
rman726 said:
Most places don't. Some of them say that the reserve the right to, but rarely do they actually do it. Just about zero B&M stores do. And almost no online companies do either. The worst that usually happens is you have to pay return shipping, or they deduct the return shipping from your refund. They don't want you to be pissed at them for paying a 15% restocking fee and never buying from them again.
Honestly, I find the only companies that do are amateur ones... all of the rest of them already learned that people get pissed at returning a perfectly working product and having to get less money in return, and thus losing your future business.
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Guess it depends on the company. Newegg also charges one. But yes I got mine from staples to avoid any of these sort of complications.
I was told today that I would not incur a 15% restocking fee if I refused my shipment OR if I didn't open the nexus 7. I purchased mine at Sam's instead but still wanted the asus case that was in the package.
I'm starting this thread to discuss insurance possibilities to protect our beloved devices. Since there have been MANY reports of cracked screens due to the universal screen lift issue I figured it would be a good idea.
Im considering ZaggSafe
Sent from my MB855 using Tapatalk 2
Best insurance is a replacement policy! Used squaretrade for mine. Even if I drop it and it breaks I get a new tablet. Costed like 60 I think.
Sent from my Nexus 7 using xda app-developers app
xopher.hunter said:
I'm starting this thread to discuss insurance possibilities to protect our beloved devices. Since there have been MANY reports of cracked screens due to the universal screen lift issue I figured it would be a good idea.
Im considering ZaggSafe
Sent from my MB855 using Tapatalk 2
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Really? Dude its a low budget tablet. Its about a weeks pay if you work at McDonalds.
Sent from my SPH-L710 using xda premium
shook187 said:
Really? Dude its a low budget tablet. Its about a weeks pay if you work at McDonalds.
Sent from my SPH-L710 using xda premium
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Lol
Sent from my MB855 using Tapatalk 2
I got the squaretrade warranty when it was discounted to $39. While I don't work for McDonald's (actually I did when I was a kid at $1.90hr way back when), it is still $250 and paying $39 to replace it regardless of what the reason is, it worth it to me.
Note that it is also transferable...if I see the device in a year to move up to something new, I can pass the warranty on to the new owner... adds value to the device for the new owner to ensure that if it craps out, they aren't out their money for a used device.
Personally, I think those warranties are not worth it. Then again, I've never dropped a tablet, laptop or even a phone before. (Knock on wood..err...Asus plastic)
Perhaps I'll change my mind now that I have a toddler running around, but 16-25% of the cost of the product isn't worth it to me, especially when all but accidental should be covered under manufacturer warranty anyway... and I get coverage through my credit card that doubles the manufacturer warranty.
Sent from my Nexus 7 using Tapatalk 2
ExploreMN said:
Personally, I think those warranties are not worth it. Then again, I've never dropped a tablet, laptop or even a phone before. (Knock on wood..err...Asus plastic)
Perhaps I'll change my mind now that I have a toddler running around, but 16-25% of the cost of the product isn't worth it to me, especially when all but accidental should be covered under manufacturer warranty anyway... and I get coverage through my credit card that doubles the manufacturer warranty.
Sent from my Nexus 7 using Tapatalk 2
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Although I understand where you are coming from $39 to get my tablet replaced for anything stupid that I might do sounds like a great deal to me. I like you and have never dropped any phone, tablet, or laptop I have ever owned but the fact that if I do for any reason (Or my girlfriend, friends, parents, etc) happen to I get a new one no questions asked.
Sent from my Nexus 7 using Tapatalk 2
shook187 said:
Really? Dude its a low budget tablet. Its about a weeks pay if you work at McDonalds.
Sent from my SPH-L710 using xda premium
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Under absolutely no circumstances does a low budget tablet justify a significant drop in quality control. Period. Done. Over. Fact.
To all Nexus 7 owners: I love my Nexus 7 like you cannot imagine. I would still recommend it to users. But I would absolutely have insurance on it. In fact I'm not sure I could recommend it without immediately recommending insurance for it in the same sentence... which really doesn't give credibility to how I feel about its build quality, but it is what it is. I was offered insurance and denied it. Two weeks later the screen cracked at some point when I was walking to my car, yet I never dropped it.
Does Squaretrade cover water damage?
Krunk_Kracker said:
Does Squaretrade cover water damage?
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Yes it does, as long as you get the accidental policy.
The only thing it doesn't cover is lost or stolen devices.
graffixnyc said:
Yes it does, as long as you get the accidental policy.
The only thing it doesn't cover is lost or stolen devices.
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Thanks for your reply.
Looks like I'm getting the coverage for $60.
I'm curious if you guys can clue me in on a little something about SquareTrade. I thought I read SOMEWHERE on the SquareTrade web site that this is only good for devices you've purchased within the last 30 days. Luckily I'm on day 28 (imagine that?) but I'm grabbing one right now. I do have to +1 ASUS, they claimed to have repaired my cracked screen and it's on a Fedex truck coming back to me now, but even still I want to grab a warranty to have handy in the event something does happen down the line.
That being said, I cannot find the 30 day thing any longer on the SquareTrade web site, but I did see a screenshot of a July deal where the warranties were on sale for like 15 bucks off the regular price, and right below I saw "only applicable to items bought in the last 30 days." Is the 30 day thing just applicable when you're buying an on-sale warranty?
Also, I put in 249 for the warranty and it came out to 50 bucks. But then I got to thinking, should I be rounding up? I re-did the quote for 250 and it jacked the price up 10 bucks. Does it matter? Should I be using 249 since that's the appropriate shelf price of the N7?
i bought mine with amex platinum and i think they double the warranty and offer replacenent, not sure how it works
i got reimbursed for dropping my macbook pro in the hot tub last time so i know they dont mess around
Sent from my Nexus 7 using xda app-developers app
I just called SquareTrade. Their system works like this. With ebay purchased items, you have 30 days to get a warranty through SquareTrade. With retail purchased items (Best Buy, WalMart, Costco, any cellular store like Sprint, etc) you have 90 days.
So with me on day 28 having bought it at WalMart, I'm clear within the 90 day window to purchase the warranty. The only problem is with retail warranties I need to provide the receipt. I KNEW I had the receipt in the box, but the problem is I sent my N7 to ASUS for RMA. Even though it's getting fixed, I'd much rather not go through this fiasco again in the event it happens again, hence my interest in SquareTrade. I know I have the receipt somewhere, but I'm not sure where...
I wonder if WalMart will reprint me a receipt based on previous records??
Did anyone buy the Staples insurance?
Sent from Galaxy SIII
I purchase all my electronics with my Amex. So I'm covered.
Sent from my Nexus 7 using Tapatalk 2
$50 insurance for a $200 or even $250 tablet seems a bit excessive to me. Plus, there's a chance that, by the time it does break, the price would have been discounted or there'd be a newer tablet out anyway.
Everyone is different. For most people the warranty is excessive. I got it anyway. Fact is I can afford to buy a 40 warranty, but I can't afford another 250 bucks. If you can afford another 250 bucks, and your usually good with your electronics and don't have them around small children, it probably isn't worth it. But for me, the peace of mind is worth it.
Another big reason for buying it was the problems with the Nexus. I exchanged mine 3 times. The one I have now is good, but it's nice to know if something goes wrong I don't have to necessarily deal with Asus if I don't have to.
By the way, is it true that if you bought through the google store you can replace it through them for a year for warranty exchange, instead of Asus? Or was that just a rumor?
Sent from my Nexus 7 using xda app-developers app
---------- Post added at 01:26 PM ---------- Previous post was at 01:24 PM ----------
By the way, those of you who do plan on getting square trade, if you have 90 days take your time and try to find a coupon code or sale. I mistakenly thought it was only 30 days and rushed and bought mine with only 5 dollars off, whereas if I had waited a week they started that sale again for 10 dollars off the Nexus warranty. Which I was told I missed out on. Pisses me off, I should have called them and demanded the adjusted price....
Sent from my Nexus 7 using xda app-developers app
Personally I think the warranty is worth it. It'd be one thing if the warranty was 50% of the cost of the tablet, but no matter how you slice it, 50 bucks is significantly easier to eat than 250. Period. If I had gobs of money sitting around where I know I'll always be in a situation where I can drop 250 on a new tablet without flinching, yeah I'd pass on it. But I'm not in that scenario, so 50 bucks to help future proof myself for another 2 years is a huge :good: to me personally.
A tablet is a device that you'll likely be carrying a lot. It's a mobile device. It's not something that will frequently be in a backpack like my laptop, or in my pocket like a cell phone. To be quite honest, I think warranties on a tablet make more sense than anything else... with cell phones close behind, of course. Just my 2 cents though. I didn't purchase a SquareTrade warranty yet as I don't have my receipt since I bought other things that day at Wal-Mart and had to send in the receipt for a rebate on another item. Wal-Mart informed me they looked in their records and can pull up my old receipt for a re-print so I should be okay.
I don't really think the build quality of the Nexus 7 is something that scares me to the point of needing the warranty. If you Google search for iPad screen cracks and sift through the users who say they did nothing to cause the crack, you'll see just as many complaints with similar scenarios. I think it's important to acknowledge that tablets as a whole just might be more suseptible to accidental drops and whatnot. Based on that premise alone is why I'm getting the warranty.
thebobp said:
$50 insurance for a $200 or even $250 tablet seems a bit excessive to me. Plus, there's a chance that, by the time it does break, the price would have been discounted or there'd be a newer tablet out anyway.
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Seriously, that's an insane amount. My homeowners insurance is only $600 for the year, and that covers a $250K home. What a racket. Spend money on a one year insurance policy, for an item that already has a one year manufacture warranty is just insane.