[Q] Tracking a lost phone - When thief is not braindead - Galaxy Note GT-N7000 Q&A, Help & Troubleshooting

I checked out various apps which can locate lost phone(after stolen).
All work on the premise of installing app remotely from google play, and then sending SMS to your phone etc.,
However, there are a few caveats(with all such apps, and others too). they work for brain dead thieves.
Professional thiefs will throw away your sim card, and then put in a new sim(prepaid sims freely available).
For security, the owner of phone will obviously change the gmail password, right?
So if thief factory resets and wipes data, and then logs on with a different google play account, can you still track it?
Is there any app which allows to do the same?
Casual thieves can be caught, but what if somebody does a full wipe?
I think google tracks phones using device ID. Is it possible to track phone through google, even if android account(google account) being used on the phone is different?
Need help please.

Prevention is better than the cure.
If the phone has been stolen without any tracking software installed, then the chances of recovering it are a lot smaller than if tracking software was installed before it was stolen.
The best thing you can do is call your carrier and ask them to block the IMEI, if they care about you they may also track it down... Or at least do some kind of deal to get you a new phone.
The best tracking app in my opinion is Avast! Its free too !
There is an anti theft feature, which requires root, But it will install as a system app so a factory reset wont remove it. You can do a whole range of things via the webpage, such as activating mobile data, Turning GPS on so you can track it, You can also make the phone scream and shout 'warning this device has been lost or stolen'
This is a useful feature as only you can disable it, You can also enter a message which will be displayed on screen for the theif to see!
You can remotely lock and wipe the device, so the theif cannot change gmail account.
Its does a whole lot more too!

azzledazzle said:
Prevention is better than the cure.
If the phone has been stolen without any tracking software installed, then the chances of recovering it are a lot smaller than if tracking software was installed before it was stolen.
The best thing you can do is call your carrier and ask them to block the IMEI, if they care about you they may also track it down... Or at least do some kind of deal to get you a new phone.
The best tracking app in my opinion is Avast! Its free too !
There is an anti theft feature, which requires root, But it will install as a system app so a factory reset wont remove it. You can do a whole range of things via the webpage, such as activating mobile data, Turning GPS on so you can track it, You can also make the phone scream and shout 'warning this device has been lost or stolen'
This is a useful feature as only you can disable it, You can also enter a message which will be displayed on screen for the theif to see!
You can remotely lock and wipe the device, so the theif cannot change gmail account.
Its does a whole lot more too!
Click to expand...
Click to collapse
thanks
Will it work in the following scenario
1. thief Steals phone
2. Puts phone in custom recovery
3. Flashes a new ROM
4. Puts in a new SIM
5. Uses a different google account.
Google has IMEI number of devices used. So can google let me know which user has the phone after its been stolen, if I give them a copy of the police report or something.

Actually Samsung have a free tracking and after-theft service.
You can set it up on the phone and on the samsung website.
It works even if they use the phone on the moon after having it
flushed through a toilet....So why bother in using third party apps and services ??
http://howto.cnet.com/8301-11310_39...-and-control-samsung-galaxy-devices-remotely/
This is an old 'howto'. The samsung dive also works for the Note.

tsk1979 said:
thanks
Will it work in the following scenario
1. thief Steals phone
2. Puts phone in custom recovery
3. Flashes a new ROM
4. Puts in a new SIM
5. Uses a different google account.
Google has IMEI number of devices used. So can google let me know which user has the phone after its been stolen, if I give them a copy of the police report or something.
Click to expand...
Click to collapse
Google are a massive company, I doubt they will help 1 individual person, but its sure worth a try
as for the scenario, If the theif flashes a new ROM, it will overwrite /system so any previous system apps will be removed.
But, bear in mind, not everyone is an android freak like us most people wont know what recovery is, or how to flash a ROM, so this should give you enough time to track it down via the website.
For the freaks that do know what they're doing, Well I guess thats unfortunate, No security can withstand the knowledge we have, You will just have to hope they have a nice heart and will return it.

How about 'android lost' application?
Sent from my GT-N7000 using xda premium

dsmas said:
How about 'android lost' application?
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
I have changed my google password. So thief will probably use new market account. Now the question is, if phone comes online via a different market account, can I still control it?

lost my phone (galaxy S2) yesterday or it got stolen - i dont know excactly.
BUT the phone is still on, even 3G.
so is there any app which i could install through the market and track it?
plan b won't work because i have android 4.x

Lun4cy said:
lost my phone (galaxy S2) yesterday or it got stolen - i dont know excactly.
BUT the phone is still on, even 3G.
so is there any app which i could install through the market and track it?
plan b won't work because i have android 4.x
Click to expand...
Click to collapse
Do you have stock tw rom on your s2 if yes then Log onto www.samsungdive.com from their you can control your device by loging into your samsung account.. Good luck :thumbup:
Ps: if you have a cm rom then use this app https://play.google.com/store/apps/details?id=com.androidlost worked on my htc desire pretty good when i lost it in my college
Sent from my GT-N7000 using Tapatalk 2

abhinav quietly brilliant said:
Do you have stock tw rom on your s2 if yes then Log onto www.samsungdive.com from their you can control your device by loging into your samsung account.. Good luck :thumbup:
Sent from my GT-N7000 using Tapatalk 2
Click to expand...
Click to collapse
unfortunately not :/
got a costum rom and i think i removed all samsung apps.

Who needs phone location track and how to track phone location with this OX MobileSpy
tsk1979 said:
I checked out various apps which can locate lost phone(after stolen).
All work on the premise of installing app remotely from google play, and then sending SMS to your phone etc.,
However, there are a few caveats(with all such apps, and others too). they work for brain dead thieves.
Professional thiefs will throw away your sim card, and then put in a new sim(prepaid sims freely available).
For security, the owner of phone will obviously change the gmail password, right?
So if thief factory resets and wipes data, and then logs on with a different google play account, can you still track it?
Is there any app which allows to do the same?
Casual thieves can be caught, but what if somebody does a full wipe?
I think google tracks phones using device ID. Is it possible to track phone through google, even if android account(google account) being used on the phone is different?
Need help please.
Click to expand...
Click to collapse
Company who distribute cell phones always want to learn whether their employees are in rational use of vehicle and they go to the place where they should go, Cell Phone GPS Tracker gives you detailed information you want to learn with GPS location.
Location-specific information can be tracked especially for person who get lost when travelling unfamiliar places, or elder parents who are in amnesia may forget where home is, children get lost and so on. Then this OX Mobile Spy mobile phone location track function urgently needed.
OX mobile spy is both a mobile phone information backup software and a spy-tracking software, Which all depends on how to use it and how to review of it. By the using of it's backup function, you can easily backup contacts, messages, calls to your own email. By the using of it's spy-tracking software, you can use ox mobile spy's GPS location trace to find lost persons, use software installed in cellphone, messages, contacts and calls information to monitor your kid's suspicious behaviour.
Download: http://download.cnet.com/OX-Mobile-Spy/3000-2162_4-75909600.html

Exact GPS location with latitude and longitude, I like this program.

Related

[SEARCH] Anti Thief App

I know there a lots of them on market. But I dont have the nerve to test them all. Can somebody recommend an app that sends me the phone number of the inserted sim card per SMS.
Would be cool if it also could send me the GPS location in a pre configured interval per SMS.
Thx...
i found one that is working perfectly for me...
App name ist "lost phone"
http://www.appbrain.com/app/com.gadgetprojects.lostphone
Not exactly what you're looking for, but Mobile Defense is a great, free anti-theft app with GPS tracking and remote lock.
I use WaveSecure. It has GPS tracking, online backup, remote wipe, remote lock, sms alerts and (importantly) uninstall protection.
I got a free subscription a couple of months back but I think you have to pay now.
Wouldn't a wipe via recovery console erase everything though?
monkey804 said:
Wouldn't a wipe via recovery console erase everything though?
Click to expand...
Click to collapse
Yea, you can always wipe from recovery but that isn't well known outside forums like this. It's unlikely a thief would figure that out before you've tracked him down and sent the rozzers round.
I found Mobile Security but I guess the app dev is no native english speaker (like me). His description for the "Security Code" feature is hard to read and understand. Any chance someone uses this app and can explain it to me?
el_smurfo said:
Not exactly what you're looking for, but Mobile Defense is a great, free anti-theft app with GPS tracking and remote lock.
Click to expand...
Click to collapse
I would like to receive the phone number. My GPS is turned off most of the time. A lock feature is nice indeed but i guess the phone lands in the next dumpster when its unusable.
goldenarmZ said:
I use WaveSecure. It has GPS tracking, online backup, remote wipe, remote lock, sms alerts and (importantly) uninstall protection.
I got a free subscription a couple of months back but I think you have to pay now.
Click to expand...
Click to collapse
I regulary buy paid apps but 20$ per year is too much i think.
monkey804 said:
Wouldn't a wipe via recovery console erase everything though?
Click to expand...
Click to collapse
jepp, but i hope the thief just inserts his sim first
smurf said:
I regulary buy paid apps but 20$ per year is too much i think.
Click to expand...
Click to collapse
Ouch. I didn't realise they were charging that much.
I'm pretty pleased I got the free subscription offer now..
smurf said:
I would like to receive the phone number. My GPS is turned off most of the time. A lock feature is nice indeed but i guess the phone lands in the next dumpster when its unusable.
Click to expand...
Click to collapse
Did you even check out the www.mobiledefense.com? I will report the current SIM information, including phone number. If you are rooted and install the app in system/app, it can also turn on the GPS itself, telling you the location of the phone.
https://www.mobiledefense.com/tour
el_smurfo said:
Did you even check out the www.mobiledefense.com? I will report the current SIM information, including phone number. If you are rooted and install the app in system/app, it can also turn on the GPS itself, telling you the location of the phone.
https://www.mobiledefense.com/tour
Click to expand...
Click to collapse
jepp, I did. The thing is I forgot to mention: its only available to Users in the United States
Besides Mobile Defense, there is Lookout. Although I don't think it has as much features though. I haven't kept up with it so I'm not sure. I don't think they give you the option to wipe your phone, but I'm positive they can do it if you ask them to.
smurf said:
jepp, I did. The thing is I forgot to mention: its only available to Users in the United States
Click to expand...
Click to collapse
Have you asked them about when they're planning to launch outside the United States? They might not be too far away.
What about viable alternatives for users looking for free protection outside the US?
Has anyone tried Anti DT (http://www.antidroidtheft.com/)? I've installed it but never used it (Thank God).
Features that are advertised on the website?
Email alerts when someone changes SIM cards
Online location tracking of your android device using GPS or Cell Towers (Any Web Browser)
Spy Camera: View images taken from your phone's camera.
i found one that is working perfectly for me...
App name ist "lost phone"
http://www.appbrain.com/app/com.gadgetprojects.lostphone
I also found "Lost Phone" one of the easyest. AND working, coz I have tried some other, inserted other SIM and nothing happening.. TRY before you buy and get your phone stolen
Too bad there isn't a wipe included. So to complete my anti-theft I added "Remote Wipe". Didn't test this one yet, need to backup my 16gb card first, don't wanna loose all that
If you have sensitive material from work on your phone you need something like this. Those two together put my heart at rest and bring me a "safer" phone.
I will give you a list as my G1 was stolen, I know these apps worked becuase it wokred for me but, the f*#^in" dumb... asssss I was saying... the cops never helped me go retrieve the phone. GPS number, cell number, and G1 box with IMEI number provided.
Enough with bad memories.... The List is :
Sim Checker will let you know of a new sim inserted in the phone as well as, the number and gps coordinates/number/location(address)
Wavesecure lets you add friends so they'll also know when your phone is stolen with features such as, Remote Sd card format, Remote lock, Phones will lock with an unknown sim, gps tracking, and backup of contacts, sms, call log, and now has uninstall protection.
GPS Tracker by Instamapper is a great way to track your phone in real time.
There are so many choices... I'd get them all!
Check out this one
This one identifies itself by IMEI, for each device a own APK is created.
You can control your mobile with sms commands, the itself is invisible, no app icon, nothing, and it can be changed to a system app.
Great
(I am NOT the dev, and I don't know him )

[Q] Stolen Samsung Galaxy

Hey guys,
i have got a little problem:
my Galaxy S was stolen this weekend and because i'm kind of naive i didn't configurated any anti-theft software, neither nor uTrack. Well is there any possibility to track it by using the IMEI No? (it's already not accessible via my phone number)
I already complained to the police. But because i hope that here is some crack who has a idea what else i can do
I'm looking forward to read some hints !
Thanks in advance!
I'm not sure if this would work...
but if someone does take it online, the new number should get registered against your google account (provided it is saved and turned on by default)...
so you might be able to get their new phone number and ask the police to locate them with help of the network operator?
if it should be so easy, where can i fand that option? (i'm honestly not used to the google webinterface)
Try google dashboard: https://www.google.com/dashboard/?hl=en&pli=1
Also go on the market interface on web, in the settings you can see the last time your account was accessed and the carrier used
also you should be able to report the imei to your carrier which can put it on a blacklist to be blocked so it would be useless as aphone.
if u blacklist it however you wont ever be able to track it.
im not sure where u live, but if u discuss the situation with the police, carrier and google they should be able to triangulate and find the location of the phone.
also, if there was a remote wipe facility u could have saved your private data.
lgkahn said:
also you should be able to report the imei to your carrier which can put it on a blacklist to be blocked so it would be useless as aphone.
Click to expand...
Click to collapse
and i'll highlight the importance of that again
if it's stolen, it is stolen, it's gone, you wont be able to recover it unless you had installed some of those protective apps in the past.
if you do get lucky enough to find your phone
your carrier will be more than happy to remove it from the black list
so do it now!

App to delete all data on phone if lost?

Hey guys, I was wondering if there was an app that would delete everything on my phone if it was lost or stolen. Or at least something to logout of all my account. My concerns are of someone having access to my email, ebay, amazon, etc. Thanks.
If you got/get the Verizon warranty plan it comes with some of the features you are looking for... although they could still just take the memory card out, but at least they can't just go into your logged in accounts.
Mobile Recovery is an application included with Total Equipment Coverage, at no additional cost (data charges may apply for the download and use of Mobile Recovery). Mobile Recovery allows you to:
Locate a lost device (location shown geographically on a map)
Sound a phone alarm to find a lost device
Remotely lock a device to secure your data
Remotely wipe a device’s contacts to protect your privacy
Click to expand...
Click to collapse
EDIT - Never mind, apparently the Thunderbolt is not supported yet. Sorry for the incorrect info. Slackers!
coder_t2 said:
Hey guys, I was wondering if there was an app that would delete everything on my phone if it was lost or stolen. Or at least something to logout of all my account. My concerns are of someone having access to my email, ebay, amazon, etc. Thanks.
Click to expand...
Click to collapse
I use Lookout, the free version has the following features:
spyware and malware scan/protection
Locate device (uses the phones GPS
Scream (when you login on your PC this feature will sound off a very loud annoying siren from your phone)
Backup Device
The paid version $2.99 per month or 29.99 per year will allow you to lock the device or wipe it completely.
Here is the website if you want to look at it:
https://www.mylookout.com/
seekdroid is another option
Wavesecure
Sent from Zeus's Thunderbolt
xomikronx said:
seekdroid is another option
Click to expand...
Click to collapse
This is what I have on mine. Awesome app, you can locate via gps, make an alarm go off (great if you can't find your phone), lock your phone, wipe it.
Can I transfer seekdroid to future phones?
Sent from my ADR6400L using XDA App

How to avoid someone stole you nexus and read your personal info

im a happy nexus 7 owner but im wondering how i can protect my nexus private data or even FB or TW from other people, in my phone i use avast so i can "delete" all data by sms, but i cant do this on my nexus, i was thinking use "pattern" or pin unlock screen, but its annoying doing this on every time i want unlock my screen, i was thinking on apps that put password on selected apps, but again maybe this could be annoying, and maybe someone with a little skill can use ADB or uninstall TB and re install and delete "data" from the app who its protecting (im rooted) so im wondering its other way to protect my nexus 7? i guess this are the best but im wondering if its other way that i didint know.
Thanks
Cerberus app
Sent from my Nexus 7 using Tapatalk 2
ateebtk said:
Cerberus app
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
+1 for Cerberus.
I use it on my nexus 7 and my att Samsung galaxy s ii. It can remotely wipe your device, lock it, track it via GPS even if you don't have GPS on, set off alarms, take pictures and video from the camera, and many other things. It is 110% worth it. I recommend it highly.
patriot720 said:
+1 for Cerberus.
I use it on my nexus 7 and my att Samsung galaxy s ii. It can remotely wipe your device, lock it, track it via GPS even if you don't have GPS on, set off alarms, take pictures and video from the camera, and many other things. It is 110% worth it. I recommend it highly.
Click to expand...
Click to collapse
Any noticeable effects on performance and battery life?
Lookout App.
Cerberus is a life saver! When both my Galaxy Nexus and my wallet were stolen in a restaurant I could track my mobile using a friend's phone within 2 mins after noticing the theft. I directed the police to the shop based on Cerberus' tracking and eventually got both my mobile and my wallet back within 15 mins after the call.
The issue with tracking a tablet without 3G is that you will only see it once it's logged into a wireless network rather than on the go. You'd also need to activate a pin which could be deactivated at home by an app like Tasker.
I suggest you also use Avast to scan for malware and as second protection which could survive a factory reset but not a new rom.
Sent from my Galaxy Nexus using xda premium
Yeah I'm testing thanks I will check seems kind of better than avast, not sure if this app will survive to factory reset, custom recovery should have password or something xD the bad it's nexus 7 doesn't had 3g u.u oh well thanks all
Enviado desde mi HTC One X
zen kun said:
i was thinking use "pattern" or pin unlock screen, but its annoying doing this on every time i want unlock my screen
Click to expand...
Click to collapse
Protection is sometimes not convenient, but if you don't have a code lock your device is wide open to whom ever picks it up.
Pattern or Pin Lock
When I am out, I use a pattern lock on all devices. If I am home for the weekend, I turn it off however it is turned back on before I leave the house.
Cerberus
I use this on my Nexus and it works good. You do need to have a WiFi connection which limits it greatly since I never allow my device to connect to a public WiFi... but with the lock out, 5 tries and the device locks.
Backups
While the data is fairly secure, losing the data and even perhaps more important the time and effort setting up the device in the first place, means that using a good backup and having that available OFF the device so that if it is lost/stolen/destroyed, I can simply re-root and then restore and have it back to where I was when the backup was made. I do full backups every Sun.. and other occasionally when I make big changes.
Two Factor Authentication
When Possible, use 2-Factor authentication. If you not using it, you should look into it.
Check out the app Android Lost on the play store.
It securely links with your gmail account and does not do any polling to servers so it saves your battery.
When you lose your phone it allows you to do many many things such as activate an alarm, track using gps or wifi, take a picture with the front or rear camera, wipe the phone or lock it and many more features. All remotely.
Best part is its free and has a minimal footprint on device.
Check it out!
Run L1ke H3LL said:
Check out the app Android Lost on the play store.
It securely links with your gmail account and does not do any polling to servers so it saves your battery.
When you lose your phone it allows you to do many many things such as activate an alarm, track using gps or wifi, take a picture with the front or rear camera, wipe the phone or lock it and many more features. All remotely.
Best part is its free and has a minimal footprint on device.
Check it out!
Click to expand...
Click to collapse
The Nexus 7 is not a phone, so it doesn't by default it doesn't have SMS, it by itself has no 3G/4G communications. The only way you can talk to it is via WiFi.
I use Android Lost on all my phones... but since my phone uses the same same gmail account, it can't control the Nexus, hence the use of Cerberus.
is cerberus better than where's my droid?
krelvinaz said:
The Nexus 7 is not a phone, so it doesn't by default it doesn't have SMS, it by itself has no 3G/4G communications. The only way you can talk to it is via WiFi.
I use Android Lost on all my phones... but since my phone uses the same same gmail account, it can't control the Nexus, hence the use of Cerberus.
Click to expand...
Click to collapse
I use my Nexus tethered to my phone so it uses WiFi. I suppose if I lost it would still connect to the WiFi networks in my area and I could locate it by those methods. My cable company provides public WiFi which is ubiquitous so 90% of the time if I'm not tethered I have data.
Sent from my Nexus 7 using Tapatalk 2
hoponpop said:
is cerberus better than where's my droid?
Click to expand...
Click to collapse
Much better.
---------- Post added at 12:12 AM ---------- Previous post was at 12:10 AM ----------
nyijedi said:
Any noticeable effects on performance and battery life?
Click to expand...
Click to collapse
None at all.
If u really want to protect ur data, I suggest don't root the device and encrypt the entire tablet. Then set up a PIN to unlock. Security often means you have to give up some convenience at times but the reward is satisfying.
Also like some one already suggested use 2-factor auth for FB and make sure u deprovision the tablet account when u find it lost or stolen.
Sent from my Nexus 7 using xda app-developers app
I use seek droid for my phones, but purchased cerberus with my gift moolah and am happy with its performance and have also installed it on my Acer a500. The Developer is active with the community and has beta releases that fix some of the JB bugs.
So how secure is the Cerberus site? What's the dev's credentials in IT security? Is he just some dude with an app?
In signing up for this, you're putting the ability to remote-wipe/track/spy your online life into some dude's hands. You're paying him 3 bucks and hope he can keep it secure. Can he? In mitigating one risk (device theft), you're incurring a new risk of having your device remote wiped, or being spied upon, if the site gets hacked. Good trade-off?
With a one-time fee of $3, I don't see that much incentive for the dev to continuously maintain security, assuming he even has the expertise. It's his hobby, not his livelihood.
From a cursory inspection of the Cerberus site and its support forum, I don't see the word "security" or "2-factor authentication" anywhere.
Ditto SeekDroid or any similar app.
e.mote said:
So how secure is the Cerberus site? What's the dev's credentials in IT security? Is he just some dude with an app?
In signing up for this, you're putting the ability to remote-wipe/track/spy your online life into some dude's hands. You're paying him 3 bucks and hope he can keep it secure. Can he? In mitigating one risk (device theft), you're incurring a new risk of having your device remote wiped, or being spied upon, if the site gets hacked. Good trade-off?
With a one-time fee of $3, I don't see that much incentive for the dev to continuously maintain security, assuming he even has the expertise. It's his hobby, not his livelihood.
From a cursory inspection of the Cerberus site and its support forum, I don't see the word "security" or "2-factor authentication" anywhere.
Ditto SeekDroid or any similar app.
Click to expand...
Click to collapse
Have to somewhat agree with the sentiment here.. that said, I'm presently using the Cerberus demo on my N7 and it appears quit good.... would prefer this to have been a mainstream vendor product ....
Sent from my Nexus 7 using xda app-developers app
Seek droid, and I think I only paid $.99
Sent from my Nexus 7 using Tapatalk 2
They have some really good reviews on their web site. And from very qualified sources,check it out. I just installed Cerberus and tested out great.
Sent from my Nexus 7 using xda app-developers app
>They have some really good reviews on their web site. And from very qualified sources,check it out. I just installed Cerberus and tested out great.
Yes, very qualified. Hahah.
Here's a "review" maybe you should read. It's by Cerberus itself (emphasis added). Welcome to spyware.
https://www.cerberusapp.com/privacy.php
THE INFORMATION LSDROID COLLECTS
REGISTRATION INFORMATION: You provide to LSDroid certain personally-identifiable information (such as device ID number, wireless operator / operator, your name, email address, etc.) when choosing to subscribe to the LSDroid Services.
LOCATION INFORMATION: To provide the LSDroid Services, we derive location information from your wireless operator, certain third-party service providers, or directly from the mobile device that you used to register with the LSDroid Services. This location tracking of your mobile device may occur even when the LSDroid Services mobile application is not actively open and running, but your location is being securely transmitted and logged in accordance with your privacy and opt-in settings.
COOKIES, PERSISTENT FILE INFORMATION: When you use the LSDroid Services, we may send one or more cookies (small text files containing a string of alphanumeric characters) to your computer. LSDroid may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your web browser and may be used by us during your subsequent visits to the LSDroid Web site. Persistent cookies set by the LSDroid Web site can be removed. Please review your web browser "Help" file to learn the proper way to modify your cookie settings.
LOG FILE INFORMATION: When you use the LSDroid Services, our servers automatically record certain information about your usage from your mobile device and web browser. These server securely logs may include information such as a mobile device identification number and device identifier, web requests, Internet Protocol ("IP") address, browser type, browser language, referring / exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, features used in the LSDroid mobile application, the amount of time spent on particular web pages, the dates and times of your requests, and one or more cookies that may uniquely identify your browser.

[Q] Verizon Motorola Droid Turbo help

I know nothing about any of this so bare with me guys/gals please. Just need help once and ill remove my account. If any of you feel like im wasting your time then please tell me and ill remove my post. Thankyou and i hope someone will give me an idea of whats going on.
Friends ex girlfriend is remotely accessing his phone from her computer, she can lock him out and write text out of format on the lock screen. She has deleted everything on his phone 8 times in the past hour. The Verizon recovery app has been disabled, we went into the Verizon store and changed EVERYTHING, number, passwords, made sure if she ever called in wanting info she couldn't get it. There is no way she figured out any of the passwords, she doesn't have access to any of his accounts, gmails facebook etc... i thought for sure she was using the recovery app but that's impossible cause no account has been created to access to his phone. Idk guys like i said im not an expert one thing that has me most skeptical she can write whatever she wants, whatever color, on his phone on any spot on the screen. Its completely out of set text formations on the lock screen looks like doodles i guess. Just curious if you guys have have ever heard of anything like this happening before. Thanks and i apologize if this shouldn't be here just on a desperate attempt to figure this out. Verizon is completely stumped they have no idea how she does it, even the main tech guy at the store (idk his credentials) cant figure it out.
From what I've seen so far, Android Device Manager (part of Google's setup) can do remote wipes. as can Motorola ID. I imagine both of these may "automatically setup" when you re-activate the phone. Beyond that, you'd need an app to perform such changes, I'd think.
Also, if he's on a joint-account with his exGF, and if she has access to the account, VZ may be doing this without the store-people knowing it?
schwinn8 said:
From what I've seen so far, Android Device Manager (part of Google's setup) can do remote wipes. as can Motorola ID. I imagine both of these may "automatically setup" when you re-activate the phone. Beyond that, you'd need an app to perform such changes, I'd think.
Also, if he's on a joint-account with his exGF, and if she has access to the account, VZ may be doing this without the store-people knowing it?
Click to expand...
Click to collapse
If it's Android Device Manager, maybe it would be sufficient to just change the Google login password?
Yeah, he changed his Google password right?
schwinn8 said:
From what I've seen so far, Android Device Manager (part of Google's setup) can do remote wipes. as can Motorola ID. I imagine both of these may "automatically setup" when you re-activate the phone. Beyond that, you'd need an app to perform such changes, I'd think.
Also, if he's on a joint-account with his exGF, and if she has access to the account, VZ may be doing this without the store-people knowing it?
Click to expand...
Click to collapse
He was on a joint account but upon breakin up with her he took her phone, cancelled it, removed her from the account changed his passwords to facebook and google and everything else. Just for the guy to call in and request info he has to answer 5+ extra security questions before hes allowed any info. But ill check out the ADV maybe thats it. Thankyou

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