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Just received an email from Google Play about my replacement. Didn't see any similar threads pop up but just in case, here is some info for anyone who wants to get theirs replaced:
http://support.google.com/googleplay/bin/static.py?hl=en&page=ts.cs&ts=2693239&from=2693239&rd=1
I literally filled that out yesterday and got my UPS return label, RMA slip, and replacement cart link a about 10 minutes ago. They want the old device back within 21 days and put a $249 authorization hold on your card until they receive it. They have a shopping cart setup for you so you just click the link and place the replacement order.
Sorry if this is a duplicate, mods can take this down if they want.
This is the thread you're looking for
http://forum.xda-developers.com/showthread.php?t=1793436
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Responsibility said:
This is the thread you're looking for
http://forum.xda-developers.com/showthread.php?t=1793436
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Click to expand...
Click to collapse
That thread gives no useful information on a RMA order, it just talks about those who already or are going to replace.
Yea, the turn arounds are getting faster and faster. My first replacement took a week. My second, half that. Hopefully, I don't have to see how long a third takes...
I got the email to order replacement twice. Just clicked on link in one email but curious if people got it twice too.
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calvin4001 said:
Yea, the turn arounds are getting faster and faster. My first replacement took a week. My second, half that. Hopefully, I don't have to see how long a third takes...
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Are they shipping these expedited or the same method as a brand new order? And was the second replacement for the same issue? Cause that scares me, haha.
Edit: Looked through the post linked above. Guess some got it over a couple days some a little longer. Oh well as long as its coming!
After i got the UPS label, what should i do with the old N7?
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kojaraty said:
After i got the UPS label, what should i do with the old N7?
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Mail it? Lol
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Just an update. Got my replacement tablet a couple days ago and had the screen rising issue out of box. My only reaction: WTF. Feel like returning at least until the manufacturing issues are resolved.
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ripalsanghani said:
Just an update. Got my replacement tablet a couple days ago and had the screen rising issue out of box. My only reaction: WTF. Feel like returning at least until the manufacturing issues are resolved.
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Yeah I think this I what I'm going to do. 4 bad N7s in enough for me.
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I leave in Paris and I ordered my N4 the 13th at 9.55
The order is still processing any French guys got a shipping email?
Any information about the N4 and France
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Yes !
I ordered my N4 the 13 nov. 2012 00:17:10 PST according to my e-mail.
And I just received (30 minutes ago) an e-mail telling me that it was shipped
That's very quick. I still wait for my shipping mail
Funny vids for waiting
http://www.youtube.com/watch?v=sLv97vGJv30&feature=youtube_gdata_player
Where are you from?
The order status change to processing to sent?
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Near Paris.
yeah that was quick but i'm glad because i wanted to play with my new toy this week-end I should receive it tomorrow or the following day.
The state changed from "estimated shipping 15th" to "Delivered".
And may I ask you when your credit card as been charged?
I when the N4 was shipped or before?
You have a track number?
Can you tell us in this thread when you receive your N4?
Thanks bro
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I guess it has been charged but I can't be sure. My bank is very slow to update my information... Google said it was charged when it is shipped, so...
I've got a track number and it says that it was shipped at 6 p.m. (french hour). So 2 hours before the email came.
If I don't forget, I will post a message to tell you when I got it !
Ordered at 0:27 PST
Shipped at 6pm, mailed at 8pm
I live in Toulouse.
Lucky man i hope mine will be send tomorrow.
That's great news if they start to ship.
However it seems they don't take it by order time, mine is 00:20:31 PST and still nothing
Aha mine start shipping !
You just received the mail?
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Yes it's send from croissy
Ordered mine at 9:41, still pending shipping. I hope to get it soon!
Does Chronopost deliver on Saturdays btw?
Hydro8 said:
Yes it's send from croissy
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The mail or the nexus?
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The nexus
Just saying : http://forum.xda-developers.com/showthread.php?t=1989422
Cool we ll have it soon
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Yo sry dude haven't search before starting this thread
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fye85 said:
Yo sry dude haven't search before starting this thread
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No problem, this other thread was lying in the abyss of that board.
Anyway, I'm expecting mine for monday haven't received any shipping informations (ordered on nov. 13th at 9:40, heure de paris) and it seems there is no delivery on saturdays so...
If you add the fact that the delivery seems a bit more complex when it comes to shipping 16 Gb devices. From all the ppl who received the Nexus today, all of them had the 8 Gb model, I believe. Take this with a pinch of salt tho.
First, to the mods:
I would first like to make the case for the existence of a separate thread for RMA's. It is now well known that Google has always maintained a separate stock of N4 units that (if I'm not mistaken) also ship out from a separate location, and therefore the entire shipping situation for these is distinctly different/separate from that of all other standard Play Store orders, with posts for which obviously belonging in the main shipping thread. For those of us either posting and/or seeking information regarding only RMA's, it makes it rather difficult and confusing trying to find that particular information in the main thread. That is why I am hoping we can keep this thread, again specifically for RMA shipping and status.
Thanks!
(by the way, fellow N4 RMA folks please feel free to chime in and back me up on this )
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Woo RMAs unite!
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I support your thread.:thumbup:
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I'm here I'm here!!! I am wearing my "I support joe" pin . Carry on......
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Jefferyrbrown1983 said:
I support your thread.:thumbup:
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ctowne said:
Woo RMAs unite!
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Thank you my fellow RMA grunts!
And to add to this from my part, I have an RMA that I put in for my 16gb on 12/13, listed as Pre-order, and at that time I was given a 2-3 week quote, but since all I've heard from everyone else has been 3-5 weeks, I'm now inclined to believe the latter. In my situation, I'm just hoping to have this replacement by the time we go away on vacation on Jan 11th, but I'm not holding out too much hope on that. Then there's the LG warranty option, but because I'm not the "original purchaser" then I can see that process getting rather hairy. I mean did dig up an old slider phone that I could "use" in the meantime if I had to send this in, but right now I'm at a loss.
By the way to give a bit of background, I originally purchased an N4 back on 11/23, but had to send that one back due to screen issues. At the time I just assumed there were no replacements with everything being sold out, so I just went with a straight refund. I then purchased my current phone as an unopened/sealed unit on eBay, but now this one has major earpiece speaker issues. So rather than go through the craziness of sending this one back to the eBay seller, have him get an RMA, etc. etc., I just thought I'd try to change my original Play Store "refund" into a "replacement" (refund for my returned phone hadn't hit yet), since I'd learned that Google had a separate RMA stock. Well of course as well all now know, even the RMA stock is wiped out, so I'm currently 1) sitting on an RMA replacement with Google that is in "pre-order" status, and 2) rocking an N4 (the one from eBay) with a bum speaker. And THAT is my effing N4 story. :victory:
dirtyhamster73 said:
I'm here I'm here!!! I am wearing my "I support joe" pin . Carry on......
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Rock on w/your dirty self! :good:
anyone receive their RMA device
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My rma story, which I'm sure y'all have heard before, but for the new comers who will be joining us the story is I ordered the phone on 11/13, received my N4 on the 28th, right out the box the speaker was funky, crackling and popping. It blew two days later, no sound at all and no calls. Called for the rma on the 1st and was told rma stock is different than regular stock and that I would get it in 3-5 days. They finally told me last Thursday that they are out of rma stock and it'll be 3-5 weeks. I'm not taking this lightly as I call periodically, at least once a week, to get some kind of update. I've talked to managers and they all give the same spiel, "I'll escalate it to a shipping specialist". No choice but to wait, although I am contemplating sending it in to LG, would rather fix it myself though. No parts out there. :banghead:
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---------- Post added at 06:46 PM ---------- Previous post was at 06:45 PM ----------
dkotoric said:
anyone receive their RMA device
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If we did, we wouldn't have this thread
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dirtyhamster73 said:
No choice but to wait, although I am contemplating sending it in to LG, would rather fix it myself though. No parts out there. :banghead:
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Not sure I would trust the LG folks either. Ugh.
Here's my story. Ordered RMA on Dec 4th thinking I would have it in 3-5 business days. Had to cancel that one and order a new RMA because Google wouldn't let me change my shipping address without making a new order. New order date is Dec 16th.
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ctowne said:
Here's my story. Ordered RMA on Dec 4th thinking I would have it in 3-5 business days. Had to cancel that one and order a new RMA because Google wouldn't let me change my shipping address without making a new order. New order date is Dec 16th.
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Still can't believe they couldn't do a simple address change, or let you update your info and keep your spot.
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dirtyhamster73 said:
Still can't believe they couldn't do a simple address change, or let you update your info and keep your spot.
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Yeah, that is total bulsh.
joeski27 said:
Yeah and actually, my plan would be (assuming I stuck with the RMA route) to receive the RMA phone, then simply do a swap of the earpiece speaker components (which looks to be quite easy to do) and then just send the RMA unit back to Google as defective. Of course I can only do this because of my unique eBay-phone situation, as described above
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I'm trying to look on the bright side, which is hopefully by the time we get our replacements they would have worked out all the issues, like speaker, yellow tint, rattling, creaking, etc... brilliant idea about the swap!
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dirtyhamster73 said:
Still can't believe they couldn't do a simple address change, or let you update your info and keep your spot.
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joeski27 said:
Yeah, that is total bulsh.
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Yepp... When I called and asked if I could switch it the CSR said no and I thought he was kidding at first. Pisses me off beyond belief. I lost 12 days of being in line :banghead:
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dirtyhamster73 said:
I'm trying to look on the bright side, which is hopefully by the time we get our replacements they would have worked out all the issues, like speaker, yellow tint, rattling, creaking, etc.
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Click to expand...
Click to collapse
Yeah that would be a possible positive bonus about the speaker/yellow/rattling issues
ctowne said:
Yepp... When I called and asked if I could switch it the CSR said no and I thought he was kidding at first. Pisses me off beyond belief. I lost 12 days of being in line :banghead:
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A little too late now, but what if you updated the address in Google wallet? Wouldn't they have seen the new address when they sent to go ship?
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dirtyhamster73 said:
A little too late now, but what if you updated the address in Google wallet? Wouldn't they have seen the new address when they sent to go ship?
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Well he told me, take it with a grain of salt, that when they get new orders the computer automatically prints the shipping label. So once you order it can't be changed. How hard is it to print a new shipping label? Seriously, Google.
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dirtyhamster73 said:
I'm trying to look on the bright side, which is hopefully by the time we get our replacements they would have worked out all the issues, like speaker, yellow tint, rattling, creaking, etc... brilliant idea about the swap!
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Click to collapse
Cracking Glass and scratches haha!!
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dirtyhamster73 said:
Still can't believe they couldn't do a simple address change, or let you update your info and keep your spot.
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Click to expand...
Click to collapse
i had the same problem when i order my replacement it end up being under my old address they wouldn't let me change it, so i end up cancel the order..and went to ebay, got very lucky bought one on Friday for $415 with free shipping witch i think is not a bad deal, i receive it today.so far everything good, no problem at all.. im glad i cancel my order would have to wait 3 weeks
What would really suck is if I don't get it at the new address by Jan 14th I would have to cancel and make yet another new RMA order. Let's hope it doesn't come down to that...
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What the heck . Anyone else in the Kingdom got one? I'm in Phnom Penh.
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jmudrick said:
What the heck . Anyone else in the Kingdom got one? I'm in Phnom Penh.
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I got one, used for 2 days, then it died on me. Not buying anything from LG again.
Chom reap suh
Send a Khmer nexus 4 to the USA for me own srey! Mine don't come til Feb 1st smh
Sent from my T-Mobile Galaxy S3
preahchan said:
I got one, used for 2 days, then it died on me. Not buying anything from LG again.
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Sorry for your bad luck, mine's perfect -- no rattles, yellow screen or cracks. Needless to say it's being babied until my case arrives from the US.
I imagine local LG said you would have to send it Google or what did they say?
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I didn't contract local lg since the phone was bought from the States so I'm sending it back.
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Right, I see your other posts. Damn shame. I had a similar problem with my GNex but it did spring to life after bring connected to a charger for many hours. It had been rooted with a custom kernel and lots of other tweaks. Back to stock and it was fine thereafter.
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preahchan said:
I got one, used for 2 days, then it died on me. Not buying anything from LG again.
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Hi and Happy New Year!
Where did you buy it? How's delivery in Phnom Penh? Just got here 2 months ago and need to get my hand on this device, but the Play Store says I cannot purchase phones here?!
Anyone know if it can be bought in a local shop? I've checked Sokly and Hakse shops, they don't have it.
Brought mine from the USA. Would be surprised to see them in the shops here anytime soon.
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Just ordered two.
Sorry if this gets closed but seemed relevant and important due to recent back orders.
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Re: Nexus 4 back in stock!
How many days is delivery?
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Not in the UK they aren't!!
Manoboy said:
How many days is delivery?
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1-2 weeks
justinangil said:
1-2 weeks
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I think it will be in stock in 1-2 weeks, then 2 day delivery after that. Google charged me $13.99 for 2 day shipping on my order.
natedroid said:
I think it will be in stock in 1-2 weeks, then 2 day delivery after that. Google charged me $13.99 for 2 day shipping on my order.
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What model did you buy?
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I ordered the 16gb version at 10:25am Mountain Time. They quoted me 1-2 weeks shipping with an estimated shipping date of February 13th. FINALLY able to order one. I almost dropped twice the money on a Note 2 because I was tired of waiting.
I bought two. My wife didn't answer quick enough if she wanted one, so a bought two. Will cancel or sell the second one if she wants something else
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woot woot... just ordered my 16 Gigger...!
Nexus 4 Back in US Play Store
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