Battery Problems - HD7 Q&A, Help & Troubleshooting

Hey guys, first post here we go,
I have a HTC HD7 and the phone became slightly damaged after I dropped it one day. Of course, it was the day i took off the case to clean it. Regardless, now the battery only works when I put a slip of paper behind it. Well now that stopped working and it is becoming a challenge to keep the case on the phone.
My question is... Is there any easy fix or should I send it in to get it repaired? Also, is it even worth sending it to HTC repairs? I have heard not so great things about them.
Thanks in advance guys

Photos please, because the HD7 battery fits perfectly without "paper's help", does the telephone's back cover a damage? is it broken? are those battery contacts straight, not bent down?

Related

[Q] Loose Battery???

Hi everyone,
I had seen a thread somewhere that someone mentioned that their battery was loose inside the phone and that the could hear it rattle around but I cannot seem to find that thread now.
I too have this issue. When I shake the phone for example I can hear the battery rattle around inside and when I take off the cover I can move the battery a bit from side to side. Can anyone tell me why this is?
I KNOW this is NOT a fake battery as I watched the store clerk open my box and build my phone from BRAND NEW and I have done the comparison on the batteries as well. It just seems that the hole for my battery is a bit too big orthe battery is a bit too small.
Can anyone tell me what I can or should do about this issue?
yes, i recall that topic as well
so you are not hallucinating
no idea where it went
if you do have this issue with the phone + battery, i'll suggest you take it back to bell for an exchange
they should be able to tell quite clearly this is not normal when they compare to the other phones they have
I stuck a business card, cut in half, between the battery and the cover. Seems to have filled the space in just enough to make a tight fit, my battery is no longer loose.
For now I have wedged a piece of paper between the battery and the hole and it has stopped the battery from moving as well but this should not have to be done I am sure.
@allgamer - I would take it back but I purchased it from Future Shop and the location I bought it has not received any new shipments in since and that was a month ago. The concensus from the Bell Stores here is the same as well stating that they are all on backorder.
I will keep my ears and eyes open on this and when they do have some new stock I will be bringing it to their attention for sure.
Yiann, even i have this problem with my bell i9000. I just found out and was looking if anyone else had this issue. I will take it in when i get a chance and will let you know. Did u get a chance to get it replaced or how did u fix this issue?
Thx
Raj
rajesh26e4u said:
Yiann, even i have this problem with my bell i9000. I just found out and was looking if anyone else had this issue. I will take it in when i get a chance and will let you know. Did u get a chance to get it replaced or how did u fix this issue?
Thx
Raj
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Raj,
No I never did get it fixed. Please keep me posted rom what BELL does for you...
Thanks...
Sent from my GT-I9000M using XDA App
ya for sure...so you didnt take it to bell at all?
+1 i too have the same issue. piece of folded paper does the trick, but like all the above posts this shouldn't be necessary...
azzledazzle said:
+1 i too have the same issue. piece of folded paper does the trick, but like all the above posts this shouldn't be necessary...
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I have this issue too.. the battery is way too loose. It must be a common manufacture error.
Same problem
i also have a loose battery in my gti9000.....even after wedging a piece of folded paper in between the battery and the surrounding loose area and making it fit quite tightly, the phone still makes a rattling noise when it vibrates....though when i hold the phone in my hand, it doesn't make that rattling sound...wondering if it cud be something other than the battery...

Phone shuts down when shaken

My SGS i9000 has a horrible problem, when I shake it, it turns off. Now it could either be loose battery or a loose battery contact. I would like to fix this myself (Loose batt contact) since I have mild knowledge in electronics, and have the necessary tools I believe.
I have had my SGS for less than 2 months so im still at warranty, but I would like to evade sending it to samsung since it takes a month or so to get it back, and I would have to reflash stock rom. I have an expensive plan and this seems as it could be easily fixed. Any guides, tips you could hand out? Should I just not mess with it ever for any reason? Is the i9000 too complex compared to say a DS?
Please any tips would be greatly appreciated, from materials to actual guides.
neswii said:
My SGS i9000 has a horrible problem, when I shake it, it turns off. Now it could either be loose battery or a loose battery contact. I would like to fix this myself (Loose batt contact) since I have mild knowledge in electronics, and have the necessary tools I believe.
I have had my SGS for less than 2 months so im still at warranty, but I would like to evade sending it to samsung for a month or so, since I have an expensive plan and this seems as it could be easily fixed. Any guides, tips you could hand out? Should I just not mess with it ever for any reason? Is the i9000 too complex compared to say a DS?
Please any tips would be greatly appreciated, from materials to actual guides.
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Click to collapse
Make sure the battery sits securely in the case without jiggling and clean the contacts with a mild acetone.
Beyond that I would suggest taking it to a service center or tying a new battery.
Sent from my GT-I9000 using XDA Premium App
As impossible as this sounds, I think the problem comes from my otter box cover. I just spent a whole day, without it, shaking it around and all, never turned off. Then immediately after putting it back it shut down! Is this even possible? Im so confused...
try putting something between the center of the battery and the back cover to put a little bit of pressure on the battery when the cover is on.
The otter cover may be causing the back cover to bow a little, allowing the battery to move.
fooman123 said:
try putting something between the center of the battery and the back cover to put a little bit of pressure on the battery when the cover is on.
The otter cover may be causing the back cover to bow a little, allowing the battery to move.
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Click to collapse
Hmm, yes... Good thinking. I will stuff a piece of paper and close it up, hopefully this fixes that. If not, then samsung it is.

Question About Loose Back Covers

Hello all!
I've been very pleased with my new Nexus so far, but yesterday I noticed the back cover was loose and and had a bit of a gap near the volume buttons. Some quick googling informed me this was a known issue, and is easily RMA'd. I have also discovered there are some very nice skins from Slickwraps and from Toast which can be used in place of the back cover. I find these to be very beautiful, and will most likely use one. Knowing this, is there any useful reason to send my phone in to be replaced? Has anyone discovered a flawed battery causing the cover to lift? If so, was it obvious before removing the cover?
I would be afraid that if I didn't get the phone replaced, it would leak if you ever got around water. I think I would send it back because if you ever decide to sell it you won't get much for a phone that doesn't have a tight fitting backup cover.
Sent from my Nexus 6 using Tapatalk
dalegg said:
I would be afraid that if I didn't get the phone replaced, it would leak if you ever got around water. I think I would send it back because if you ever decide to sell it you won't get much for a phone that doesn't have a tight fitting backup cover.
Sent from my Nexus 6 using Tapatalk
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Click to collapse
Those are both good points, but they are somewhat nullified by my plans. I'm going to be removing the back cover to use an aftermarket back. I will, of course, be fully responsible for protecting it from water, and for the damage if I don't. I tend to treat any device, water resistant or not, as if it were the Wicked Witch of the West and will melt upon contact with a drop of water. I also don't sell my old phones. They are way to useful to keep around for projects and such. I still have a couple of Blackberry Storms acting as desk clocks and a Galaxy Nexus doing tattle-tail duty for my home alarm system.
Basically what I'm looking for is any indication as to an actual malfunction being the cause of the back coming unstuck. As it stands, the loose back is a head start on getting it off for an aftermarket.
I say go for it as long as the new back cover fits tight. I am a snob about having a perfect phone.
Sent from my Nexus 6 using Tapatalk
Most the skins cover the back cover so need an intact backcover or have the same problem. Will see when remove back cover if it is battery related but then most likely can't RMA as you opened the device. It a catch 22 situation.
prdog1 said:
Most the skins cover the back cover so need an intact backcover or have the same problem. Will see when remove back cover if it is battery related but then most likely can't RMA as you opened the device. It a catch 22 situation.
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I'm looking at the wooden covers. They're a bit thicker then the vinyl skins, and can sit flush with the frame when used without the back. They're rigid enough to do the job, though not advertised as backs, folk are reporting having success.
I am tempted to open it up and have a peek at the battery, but doing so would definitely void the warranty. That's why I was looking for any examples where a battery actually has gone bad. Though, it looks like the battery is pretty simple to replace anyway...
hawkjm73 said:
I'm looking at the wooden covers. They're a bit thicker then the vinyl skins, and can sit flush with the frame when used without the back. They're rigid enough to do the job, though not advertised as backs, folk are reporting having success.
I am tempted to open it up and have a peek at the battery, but doing so would definitely void the warranty. That's why I was looking for any examples where a battery actually has gone bad. Though, it looks like the battery is pretty simple to replace anyway...
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Click to collapse
Usually swells up in the middle and starts raising the back at the mid points.
prdog1 said:
Usually swells up in the middle and starts raising the back at the mid points.
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Click to collapse
Does it feel swollen? Can you tell by eye? The only ones I've witnessed having a dying battery had removable battery covers, like the Storm and the old Razr flip phones. My cover is only loose on one edge, and feels very firmly stuck the rest of the way around. The phone itself is functioning beautifully, not at all like the few I've seen the the grow-a-battery of death. They usually sputtered and gave up until I replaced the battery.
hawkjm73 said:
Does it feel swollen? Can you tell by eye? The only ones I've witnessed having a dying battery had removable battery covers, like the Storm and the old Razr flip phones. My cover is only loose on one edge, and feels very firmly stuck the rest of the way around. The phone itself is functioning beautifully, not at all like the few I've seen the the grow-a-battery of death. They usually sputtered and gave up until I replaced the battery.
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Click to collapse
If it's the battery will do the same. Will start acting up and then die. There is a thread somewhere in General I think with pics of expanding battery. Some just the backs come unglued. It is definitely a RMA situation anyway.

Nexus 6 Screen Peeling Off

Hi Guys,
I was cleaning my phone the other day when I noticed an ackward gap between the screen and phone. I inspected it and I've just noticed the screen is coming off the phone. I had a look around and it's going from the bottom to the top. Has anyone had this problem?
BTW phone is has been in a pouch for 1.5 years and I can confirm has never been dropped. Given the phone is out of warranty what are the chances Motorola will repair this for free???
rmvembe said:
Hi Guys,
I was cleaning my phone the other day when I noticed an ackward gap between the screen and phone. I inspected it and I've just noticed the screen is coming off the phone. I had a look around and it's going from the bottom to the top. Has anyone had this problem?
BTW phone is has been in a pouch for 1.5 years and I can confirm has never been dropped. Given the phone is out of warranty what are the chances Motorola will repair this for free???
Click to expand...
Click to collapse
Man, did you manage to fix your screen? I am having the same problem here, just like you I was cleaning my phone when I realized the screen was coming off on one side. I know its been some time since you posted this but I am just wondering if you managed to fix it.
I saw this problem on other smartphones, you should check your battery, because on iPhones when it happens when the battery push and finally detach the LCD from the frame
Axel85 said:
I saw this problem on other smartphones, you should check your battery, because on iPhones when it happens when the battery push and finally detach the LCD from the frame
Click to expand...
Click to collapse
Right, it seems to be that issue.
Some early N6 have had battery troubles. Their batteries inflated because of warm which usually makes the back cover taking off.
You seem to have the same problem but pushing the front of the device instead. (back may be well glued)
Don't know if Motorola will take it back. Furthermore, they have been selled to Lenovo since that, so it may be difficult. In Europe, when warranty is over (2 years), you won't get anything from them.
Just stick it back to its position, it's not a big deal. Maybe you'll have to buy some special tape for this.
http://www.ebay.fr/itm/Rahmen-Kleber-Klebepad-Klebefolie-Adhesive-Sticker-Frame-Motorola-Google-Nexus-6-/272109920217?hash=item3f5b03dfd9:g:VH8AAOSwCypWnlXM Something like that. Don't know if it is a special tape or a basic one..

What screen replacement do I need?

My Nexus 6 fell and the display broke. Not the screen but the display. The scratch's are inside. My device still works but I can't see anything and the touchscreen doesn't work.
What display/screen replacement should I buy?
I was thinking on buying this one: http://articulo.mercadolibre.com.mx/MLM-576031511-pantalla-touch-marco-motorola-nexus-6-_JM
Please check the link and tell me if it's the right thing to buy. Thanks in advance.
A pic of how it looks:
That's the right one.
That replacement has the frame too, if you want to save money and your frame is still in good condition you can just remove the existing frame from the broken screen, no need to worry about hurting the display as it's already broken so just break it loose, in pieces if you have to lol. Then just get one without a frame, just be sure to check the descriptions to be sure they include adhesive tape pre-applied or get a roll of 2mm 3M double-sided adhesive tape for $2 and do it yourself. While your at it you can also use the tape to re-secure your back cover after removing it if it needs any.
::EDIT::
Here is an example of one without a frame:
https://www.amazon.com/gp/aw/d/B00X...eywords=nexus+6+replacement+screen&th=1&psc=1
That seller it's a $40 difference in price without the frame. Also note how the speaker grills are attached to the frame, NOT the AMOLED. Keep that in mind when taking off your broken screen from the frame. If you are unsure if you can do it and feel safer just getting it with the frame, take 10 minutes before ordering and just try to seperate the broken AMOLED from the frame, if you succeed and find it by looking at it just how the new AMOLED panel would attach to the old frame then save $40 and get just the panel, it's already broken, might as well give it a shot, if you don't think you can attach the new panel to the frame yourself after removing the broken panel, order the one with the frame. ?
Thanks guys. I've got some more questions.
What process should I follow to replace the screen, should I dissemble everything? Any video tutorial you would recommend?
And, I've noticed that the phone doesn't heat up when I charge it as it did before (I have a Turbocharger), is the device ok? Is it normal that it doesn't heats up?
It's normal to have it not heat up when charging. Mine doesn't.
Jerryrig Everything has a good teardown video you can use.
What seems weird to me is that the phone usually heated up even if i wasn't using it (I guess fast charge) but now it doesn't.
Is there a way to know if it's charging or know the battery level other than looking and the screen? Because I can't see anything.
You should let the battery completely discharge, so the device turns off. That will help to prevent electrical damage to the components when you are disassembling the phone.
Letting the battery drain to zero is bad for the battery, for one. For two, the battery will be one of the first things disconnected, thus there will be no component damage.
Isley_ said:
What seems weird to me is that the phone usually heated up even if i wasn't using it (I guess fast charge) but now it doesn't.
Is there a way to know if it's charging or know the battery level other than looking and the screen? Because I can't see anything.
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Click to collapse
Typed up a long response then posted and ticket was expired lol. All I can think of right now is the phone still works, just can't see anything. Let the battery die, call the phone to see if it's dead or rings/vibrates. After it's dead plug her back up and see if she starts, can call again to check if it's in fact booted into Android. Maybe someone else can think of a better way, I take it you don't have the LED enabled for charging so that sucks. Like the previous poster said, it is not advised to let the battery drain 100%, one time however won't hurt, just don't do it repeatably. Hope you successfully get her up and running again I still have my pre-order Nexus 6, never a screen protector, just a Seidio Dilex Pro case and not a scratch on the beauty, someone needs to make a SD 835 phone with dual front facing speakers before I upgrade!
LaGgY_42o said:
Typed up a long response then posted and ticket was expired lol. All I can think of right now is the phone still works, just can't see anything. Let the battery die, call the phone to see if it's dead or rings/vibrates. After it's dead plug her back up and see if she starts, can call again to check if it's in fact booted into Android. Maybe someone else can think of a better way, I take it you don't have the LED enabled for charging so that sucks. Like the previous poster said, it is not advised to let the battery drain 100%, one time however won't hurt, just don't do it repeatably. Hope you successfully get her up and running again I still have my pre-order Nexus 6, never a screen protector, just a Seidio Dilex Pro case and not a scratch on the beauty, someone needs to make a SD 835 phone with dual front facing speakers before I upgrade!
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Click to collapse
Try iFixIt https://www.ifixit.com/Guide/Nexus+6+Display+Assembly+Replacement/36090
These fine people are in the town where I live and have very through tutorials. They are also involved in the political battles to allow user repair rights for everything you can imagine, and then some. :highfive:

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