Defective power button? - One (M7) Q&A, Help & Troubleshooting

I've received my black HTC One this morning and I'm happy!
However coming from the one X it feels as if the power button is quite recessed and hard to press. Does anyone else have the same problem? Can anyone post photos of their power buttons from the front so I can see whether it's normal?
Thank you guys. I appreciate your help
Sent from my HTC One using xda app-developers app

Mine was the same, apparently it's normal... i'd call it a shocking design flaw tbh.
I know they didn't really want anything 'sticking out the phone' but as it's the only way to switch the phone on it's a huge over sight if you ask me.

ThatNerdGuy said:
However coming from the one X it feels as if the power button is quite recessed and hard to press.
Click to expand...
Click to collapse
It's normal..., all Ones I've seen the same issue.
With a custom rom u can use the volume buttons to screen on... ?
Sent from my Tricked out HTC One using Tapatalk HD

Mine doesn't stick out loads but it's no where near recessed.
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Related

HTC Incredible S power on/off button

is it normally slanted down in the front part? and hard to press? i have a capdase case which really makes it a bit harder to press the power button. is this normal for the HTC IS's build?
I finding it frustrating aswell!
All i got from HTC customer service was that's how it is.
I'm kinda used to it, but it doesn't click enough.
thanks for the reply, so i guess that's they way it is built. good to hear that nothing is wrong with my phone, but bad that it's just that way.
I would of liked more of a feedback from the button....or bigger..ohwell
Sent from my HTC Incredible S using XDA Premium App
same goes for me. but other than that i'm finding the phone excellent. hope they get the s-off to work, but not rushing since stock is pretty good.
I have issues waking up the phone with Capdase cover too and also the Headphone doesnt connect properly sometimes due to the Capdase cover again
I have found that if you push down and toward yourself (understand) it is much easier to press, tho a little awkward to begin with
rellikzephyr
Sent from my HTC Incredible S using Tapatalk
I can't say I have a problem with it, and it's not like I have need to press it very often. If it were easier to press then it might get pressed by accident.
I often go looking for the ON button on the wrong side of the phone. Lack of physical buttons makes it hard to distinguish top and bottom when I pull phone out of pocket. It is only day 3 so plenty of time to get used to things.
HTC Incredible S : ARHD 1.1.0 : XDA Premium
Master Darko said:
I often go looking for the ON button on the wrong side of the phone. Lack of physical buttons makes it hard to distinguish top and bottom when I pull phone out of pocket. It is only day 3 so plenty of time to get used to things.
HTC Incredible S : ARHD 1.1.0 : XDA Premium
Click to expand...
Click to collapse
I had the phone for about 4 months and still get the top and bottom mixed up when I pull it out my pocket.
Sent from my HTC Incredible S using XDA Premium App
baste07 said:
is it normally slanted down in the front part? and hard to press? i have a capdase case which really makes it a bit harder to press the power button. is this normal for the HTC IS's build?
Click to expand...
Click to collapse
I use an app called no lock from the market. It disables the lock screen and you can wake the phone with the volume rocker. Less wear and tear on the volume rocker.
Sent from my HTC Incredible S using XDA Premium App
NardVa said:
I had the phone for about 4 months and still get the top and bottom mixed up when I pull it out my pocket.
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Click to collapse
Thanks for bursting my bubble. I have no hope of getting used to it now. LOL
HTC Incredible S : ARHD 1.1.0 : XDA Premium

Should home and back be illuminated ?

My home and my back arent illuminated I'm sure they were when I got the phone
Reviews show them lit .. before I ring 3 for a replacement I want to check
Thanks
Sent from my HTC One using xda premium
cover the 2 sensors on the top left with a piece of folded paper or something, do they light up?
Ah yes .. I'm sat under a bright light doooh thank you
Thought my home and back was faulty . It sometimes is less responsive than other times (double tap to get multi apps ) but I'm presuming that's a software glitch
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Others are reporting issues with the buttons sometimes not responding, not sure if it's a software glitch, or just a small footprint for the buttons, ie you have to press right on the button and not in the general area if you know what i mean.
Cool I'll relax then and stop worrying my phone is faulty. Big thanks
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I would monitor how you go with pressing the buttons, it may be a glitch, but i know when i'm using mine, i am often off the button when i press it, being used to the One X for the last year, the buttons are further to the edge, so automatically i have been pressing further out than the actual buttons are.
I always turn mine off. Just saying lol
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I have been careful to hit in middle and it's working on now thanks
Turned what off ?
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The back lights. Find them annoying
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craftycarper1 said:
Others are reporting issues with the buttons sometimes not responding, not sure if it's a software glitch, or just a small footprint for the buttons, ie you have to press right on the button and not in the general area if you know what i mean.
Click to expand...
Click to collapse
The capacitive area is in fact VERY small. Just barely bigger than the Home and Back icons themselves. Precision touch is required and is why I suspect some think its not responsive
arknailed7754 said:
The back lights. Find them annoying
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Click to expand...
Click to collapse
How do you turn them off ?
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I use an app called keyboard backlights from play. Works great but recently in occasions they come on anyway. They are off 80% of the time though. Can only do if your rooted btw
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arknailed7754 said:
I use an app called keyboard backlights from play. Works great but recently in occasions they come on anyway. They are off 80% of the time though. Can only do if your rooted btw
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Yes , "keyboard backlights" work perfect ! i used it to turn off my capasitive button.
There is no way in settings?? Only by apps?
Sent from my GT-I9300 using Tapatalk 2
Same happened with me my back button many time failed to respond touch and even after touch the effect is no immediate, look like software problem
Sometime it respond sometime it's not
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onlinejobwork said:
Same happened with me my back button many time failed to respond touch and even after touch the effect is no immediate, look like software problem
Sometime it respond sometime it's not
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Try this, http://forum.xda-developers.com/showpost.php?p=39498430&postcount=7
Seems that the One has very small area of touch for buttons, so probably not software problem.
Turn on vibrate and you will realise how small of an area we have .. seems the way it's been designed and not a bug . Vibrate assists because you know when your missing now don't have the issue
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Does Your Home & Back Button Stop Working?

I'm wondering if I've got a faulty device or if it's maybe a software bug. I know there's a topic in the troubleshooting but id like a simple yes or no and if you're using a screen protector or not.
So, do your back & home button stop working randomly for about 10 seconds?
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I do not have phone, but as I read not only in this forum but others, use screen protector will cause problem for these button.
If you arwe in same situation better to remove protector and see is it still there.
Yes I had the same problem and it now seems to be fixed after removing the screen protector. It's a bumber as I never use a phone without protecting the screen !!!
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I've got a spare so I might cut off the lower portion covering the two buttons. Hope it's a simple fix!
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Yes, using official screen protector.
Not willing to take off the screen protector, but the intermittent nature of the issue suggests it us not an issue with the screen protector.
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I've managed to cut off the section covering the buttons in hope it'll make a difference
Sent from my HTC One using Tapatalk 2
Anyway it is a problem if use screen protector will cause it.
Anyone not use HTC screen protector but other brand has no problem? Or has same problem?
If the problem happen with any kind screen protector then it is serious.
رد: Does Your Home & Back Button Stop Working?
Thanks
تم الإرسال من جهازي GT-I9000 بواسطة تاباتوك 2
It's happened to me on many occasions and I've not got a screen protector on. But it works normally most of the time. When it doesn't I just lock and unlock the phone and the buttons start to work again. I'm unsure if it's faulty or not.
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According to htc's customer service rep it's a known issue with the sensitivity of the buttons that will be fixed in a coming update.
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Jme369 said:
According to htc's customer service rep it's a known issue with the sensitivity of the buttons that will be fixed in a coming update.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
I am also not using protector and have the issue
Not only button but some time the other part of screen also daily to response
E.g. I notice when I call using Skype it takes 2 to 3 second for call to start after I press the screen
I hope it is not hardware issue and they release an urgent fix or update.
Thanks
Contact them on twitter, they generally get back to you within a day, see what they say.
---------- Post added at 03:51 PM ---------- Previous post was at 03:23 PM ----------
E.g. I notice when I call using Skype it takes 2 to 3 second for call to start after I press the screen
Click to expand...
Click to collapse
Also that sounds more like an issue with the app, I had similar problems with some apps on my galaxy s2, as well as on my One. Could be wrong though. If you do contact them please report back to here, id like to know if its a hardware or software problem too.
Unfortunately having the same problem and the phone store and htc are acting like it's my unlocking of the bootloader fault.
Can we say for certain it's a software issue?
I am kind of stressing out over here :-\
hotshot646 said:
Unfortunately having the same problem and the phone store and htc are acting like it's my unlocking of the bootloader fault.
Can we say for certain it's a software issue?
I am kind of stressing out over here :-\
Click to expand...
Click to collapse
I have a newer batch and don't have the issue, sense 1.28
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Get my new one today, people go on about the build quality, it's been overheating, dead pixels, flickering of the screen on the keypad, poor home buttons, scuffs and sharp corners from the metal overhang for me.
If this one sucks I'm just gonna exchange for a GS4 upgrade instead.
Jme369 said:
I have a newer batch and don't have the issue, sense 1.28
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Click to expand...
Click to collapse
I am also on sense 1.28 actually 1.28.401.7 to be exact.
It doesn't happen often and if it's only software then I couldn't give a crappie but I am a but worried that it's a hardware issue.
Edit:
It's back again after sometime. So, raised RMA. Let me see how it goes.
Seems after disabling power saver & enabling haptic feedback, the back button issue hadn't come yet. Just coincidence or fact I'll update after testing further
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Enabling haptic feedback seems to solve the issue.
I am also on sense 1.28 actually 1.28.401.7 to be exact.
It doesn't happen often and if it's only software then I couldn't give a crappie but I am a but worried that it's a hardware issue.
Click to expand...
Click to collapse
Im using sense 1.28.771.6.
Update:
Latest update 1.29.401.12 solved my back key issues. Also, capacitive buttons sensitivity has increased.
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skr_xd said:
Update:
Latest update 1.29.401.12 solved my back key issues. Also, capacitive buttons sensitivity has increased.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Firmware update has eliminated the problem for me. Night and day difference.

Power button

Hey all, how are us?
So I just noticed that one side(the right side) of the power button is a little sunk in, surely it isn't an intended design thing, right? But then again I was wondering if anyone else has the same problem?
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kurby said:
Hey all, how are us?
So I just noticed that one side(the right side) of the power button is a little sunk in, surely it isn't an intended design thing, right? But then again I was wondering if anyone else has the same problem?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
I dont own a one but planning to get one in the near future, i have however played with it in the shops and i can confirm that i saw a unit with this description. I honestly think it's a design issue.
Not all have it, seems a bit hit and miss. Mine does but I have had phones with great power buttons.
Ugh, that's not good, I opened up a dispute on eBay over this button (I'm very fussy about button responsiveness), but if I get a refund and buy a new one with the same button then that's going to be a big waste of time. Do you reckon that it's just the first batches and if I actually order directly from HTC it should be better?
Sent from my HTC One using xda app-developers app
Mine is clicky, I mean I hear the click when I press it. They probably fixed it on later batches since my phone is made in 23 april.
Yes! That's what I want, a clicky button, is it clicky like on all the width of it, mine's clicky on the left side, but not clicky at all on the right side ;/
Sent from my HTC One using xda app-developers app
Mines slightly lower on the right but works fine
Mine is entirely even...no sloping.
kurby said:
Ugh, that's not good, I opened up a dispute on eBay over this button (I'm very fussy about button responsiveness), but if I get a refund and buy a new one with the same button then that's going to be a big waste of time. Do you reckon that it's just the first batches and if I actually order directly from HTC it should be better?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
I got my One the week before official release in the UK and I can confirm there is no sloping on the button at all, nice and even.
EDIT: Mine has a build date of March 7th if thats any help
Wow well, mine's 8th of march, so it really doesn't matter when it was built I guess
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My phone also has the power button recessed on the right side of the button. Makes it hit and miss when trying to turn the phone on. I took it back to the shop but they dont see it the way we see it so they just laughed at me and told me to go away. Great CS :l
Oh god, I'm lucky that the eBay seller is not such a douchebag
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Thanks to you OCD bastards, I just notice my button is flatter on the right side than the left.
But let me get this straight, you guys actually try to return the phone for this reason? SMDH
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Returning a phone because the button is not level is insane. The button on mine doesn't look completely flat but it works perfectly with a nice satisfying click.
I returned my first one due to recessed pb. Actually it was almost flush with top and right side was sinking even more if that's possible.. . The replacement pb is less recessed and symmetrical if you are concerned about that..
Sent from a pizza
shook187 said:
Thanks to you OCD bastards, I just notice my button is flatter on the right side than the left.
But let me get this straight, you guys actually try to return the phone for this reason? SMDH
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
You are very welcome ^_^
I was really more concerned about it sinking even more inside, plus it's a premium handset, i do wan't it to be as perfect as possible
The right side of the power button on my phone is a bit lower than the left side. However, it is still clicky and responsive.
I don't really mind this as long as it is still responsive and clickable :laugh:

One M9 Hardware Button Defects?

Hello folks, just received my gunmetal grey htc one m9 from the mail today and i noticed that the volume down button is almost completely flush to the device compared to the volume up and power buttons. Do any of you have the same problems? If so, should i return it?
BubooBear said:
Hello folks, just received my gunmetal grey htc one m9 from the mail today and i noticed that the volume down button is almost completely flush to the device compared to the volume up and power buttons. Do any of you have the same problems? If so, should i return it?
Click to expand...
Click to collapse
Same here I noticed it out of the box. Not completely flush but lower than the up button. I noticed it in almost all the major review videos out there.
Sent from my HTC One M9 using XDA Free mobile app
monkeypaws said:
Same here I noticed it out of the box. Not completely flush but lower than the up button. I noticed it in almost all the major review videos out there.
Sent from my HTC One M9 using XDA Free mobile app
Click to expand...
Click to collapse
Oh ok, glad to know im not the only one with this problem. Another question, is it bothering you? Cause its kindof bothering me lol i think i have an ocd with phones.
BubooBear said:
Oh ok, glad to know im not the only one with this problem. Another question, is it bothering you? Cause its kindof bothering me lol i think i have an ocd with phones.
Click to expand...
Click to collapse
Did at first. Ithey work. Getting my cruzrlite case today so well see if that changes anything. It it causes issues I might switch it out since I just got it this week. I just hate going to the store and setting up everything over again.
Sent from my HTC One M9 using XDA Free mobile app

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