[Q] htc one screen problem - One (M7) Q&A, Help & Troubleshooting

hi i am in the uk.. on three network. i got my htc one on the 3rd of april, and 4 days later the screen started to flicker? not all the time? but browsing? esp facebook or anything page with white? i guess the white shows up the flicker more? like i say NOT all the time but soo annoying!! not what i expected from a high end phone? Now let me just say i love this phone.. but thought i cant have this.. so i fill out support form for htc and they reply quick advising me it should not do this and to get it changed. i contact three go through the whole call centre thing (like pulling teeth) anyways the upshot was.. three sent me another brand new phone the next day (yesterday) and took back my first one. And guess what? as soon as i switch the phone on, same screen flicker? i treated the first phone like a new born baby didnt drop or bash it 4 days=screen flicker. another new phone as soon as i use it = screen flicker!! i so love this phone but im so gutted!! any suggestions from ANYONE would help.
kind regards
shep

This isn't helpful but you must just be unlucky to have had it happen twice because mine's been perfect and I've not seen anyone else on this forum mention that problem with theirs.
I guess you'll have to get a new one sent out again and hope for the best :thumbup:

Could you make a short video clip to illustrate your problem ?
Sent from my HTC One using xda app-developers app

HTC ONE screen problem!
Hi Everyone.
I bought htc one.I think It has a screen problem.
A lot of Parallel point On screen.Home screen and camera screen.Top to end of phone.Double line of point groups.
Anyone know what' s this?
I need help.
Please look the pics.

deepfresh said:
Hi Everyone.
I bought htc one.I think It has a screen problem.
A lot of Parallel point On screen.Home screen and camera screen.Top to end of phone.Double line of point groups.
Anyone know what' s this?
I need help.
Please look the pics.
Click to expand...
Click to collapse
iF, Factory reset not solving, replace. Seems hardware issue for me.
Sent from my HTC One using xda app-developers app

hi.. to be honest i dont think a video would pick the problem up? you know i could just be being a kill joy? ive watched videos etc and there really isnt a problem with that at all.. in fact the quality of the picture is fab? if i could use an analogy? remember when the volume control on your stereo would get dust in it? and you would have to twiddle the knob to cure it? its a bit like that? like i say it does not do it all the time but i notice it with white in the screen? like facebook google and when i am navigating thru the screens on the phone like settings etc? the white flickers white/slightly darker white? hence my example? now ive changed my text messages colour scheme so that doesnt annoy me now with it.. but obviously as a electronics layman.. i cant help but think if it was a problem with the screen itself, other colours would do the same as they would if there was a loose connestion? and also if it was a power flow problem with the battery? same thing? not just the white on screen? so i can only conclude as a layman again.. that it is some sort of issue with the os? screen refresh rate maybe? i just dont know? and i cant help think stupidly or not that when htc finally get around to an os update to 4.2.2 (or whatever it is) from 4.1.2 the whole thing will be resolved?

Could it be the auto brightness doing its thing? Try turning it off maybe that might solve it.
I might be totally wrong, be great if that fixed it though. Good luck

well well well!!!! And there you have it!! or at least something like that? ive always used the multi widgit for wifi bluetooth brightness etc? so i have brightness preset on that. instead ive gone into display settings, adjusted brightness with slider? no more flicker!! NO MORE FLICKER!! who ever you are!! thank you!!!!!!!!!!

deepfresh said:
Hi Everyone.
I bought htc one.I think It has a screen problem.
A lot of Parallel point On screen.Home screen and camera screen.Top to end of phone.Double line of point groups.
Anyone know what' s this?
I need help.
Please look the pics.
Click to expand...
Click to collapse
have sent pm

shep98 said:
well well well!!!! And there you have it!! or at least something like that? ive always used the multi widgit for wifi bluetooth brightness etc? so i have brightness preset on that. instead ive gone into display settings, adjusted brightness with slider? no more flicker!! NO MORE FLICKER!! who ever you are!! thank you!!!!!!!!!!
Click to expand...
Click to collapse
Was this happening when the stock power widget brightness was set to medium?
If so, I have the same flickering ( http://forum.xda-developers.com/showthread.php?t=2243483 ), but I've found out that its not the power widgets fault per se, but the the the level that it sets it to. The widget set the brightness to 33%, and that the level which I'm getting flickering at, regardless of if it was set with the power widget or by the slider. The flickering happens on screen with a good amount of white. Google search result webpage is a good test case; it shows the flickering clearly at 33%. It also seems to depend on where the white is on the screen. For example, I can induce flickering at 40% brightness by moving a light colored icon from the bottom of the screen to the top! Moving it back to the bottom causes the flickering to go away. I can also do it by moving around or resizing the Gmail widget. Flickering happens for me to some extent at brightness values between 33 and 45 under certain screen conditions. Above or below these brightness values, the screen is top notch, no endless flickering at all regardless of how much white is on screen. I'm starting to think this has to do with the dynamic contrast feature of the One. It seems as though it falls in an endless loop of trying to change the contrast, as if it cant decide on what to set the contrast to. Or it could be that the dynamic contrast is fighting for a certain brightness value, but the manually set brightness is not allowing it. I might be wrong about this, and it could just be a hardware backlight problem, regardless, I wish HTC had the Sense (ha ha!) to allow us to disable dynamic contrast if we wanted to. I'm pretty sure this is whats causing the issue where people see flickering when the keyboard pops up.

screen issue?
hi..
i had the widget set on the third setting, the fourth being the brightest. i had the same problem with my first phone and thought at the time it may have been a backlight problem? or power flow problem? i sent that phone back and the next phone did the same? after posting on here.. i removed the widget and manually adjusted the brightness. i like the screen quite bright, manual adjustment cleared the problem for me. i gotta say yep the flicker was more visible on screens with alot of white, google, facebook, texts? and way way annoying! i can only suggest you try the same as i did? perhaps it is just a quirk with the htc? or maybe the os? you never know, when the update to keylime or whatever it is called comes out the flicker may go totally?

JUST had this on facebook? hope it helps?
HTC One
HTC One : Update Available (1.29.401.12)
HTC is currently deploying an update for the new One
Version: 1.29.401.12 - Size: 229.04 MB
It includes :
- System Optimization
... - Updating Service Location
- HTC Zoe: Optimizing sound quality
- Camera: Optimizing Parameters
- Beats Audio: Sound enhancement
- other fixes
coming soon...

shep98 said:
hi i am in the uk.. on three network. i got my htc one on the 3rd of april, and 4 days later the screen started to flicker? not all the time? but browsing? esp facebook or anything page with white? i guess the white shows up the flicker more? like i say NOT all the time but soo annoying!! not what i expected from a high end phone? Now let me just say i love this phone.. but thought i cant have this.. so i fill out support form for htc and they reply quick advising me it should not do this and to get it changed. i contact three go through the whole call centre thing (like pulling teeth) anyways the upshot was.. three sent me another brand new phone the next day (yesterday) and took back my first one. And guess what? as soon as i switch the phone on, same screen flicker? i treated the first phone like a new born baby didnt drop or bash it 4 days=screen flicker. another new phone as soon as i use it = screen flicker!! i so love this phone but im so gutted!! any suggestions from ANYONE would help.
kind regards
shep
Click to expand...
Click to collapse
hi dear
i have the same problem,in the manual brightness situation, i have screen flickering in white background,do you think,htc will solve this problem with OTA update or not...
thanks

Related

Problems with display? Or normal

Hi guys,
Just bought this wonderfull device but i'm having some question about it. it seems that the right side of the display is less brighter then the left side. I tried a few images but it looks like the lights are just not brighter. I adjust the contrast and on the highest setting the screen seems to be ok .
I have included some pictures, in the last picture it's very noticable. As you can see the left Agenda and the right Contacten, Agenda is really bright Contacten not. What is your idea about it? Do you guys have the same?
See the difference?
The device is brand new 1 day old, can i return it or ask for a new? Thnx for your support...
Many thanks for your feedback!
Nick
Is your backlight on full? If not try it and see if you still have this 'issue'
Try to Change the backround.
looks like a pattern of the backround.
Nadavi
If you just got it today does that mean you applied the screen protector today? Sometimes it takes a bit of use to sit flat on the screen and so could give such an effect.
victoradjei said:
If you just got it today does that mean you applied the screen protector today? Sometimes it takes a bit of use to sit flat on the screen and so could give such an effect.
Click to expand...
Click to collapse
No didn't applied it yet. Thought I wait so I'm able to return it. I will try a few new patterns. But you don't have this problem?
Ves said:
Is your backlight on full? If not try it and see if you still have this 'issue'
Click to expand...
Click to collapse
Whenn having it full it seems to be less. When having it on less you really see the difference.
-nickx- said:
No didn't applied it yet. Thought I wait so I'm able to return it. I will try a few new patterns. But you don't have this problem?
Click to expand...
Click to collapse
No, just checked mine. I can't say it's obvious from your pics and unfortunately your last pic seems unavailable. If it is darker over the "Contacten" word then I can't see that this is a wallpaper issue, since that is a toolbar.
Mike
Hi
I thought this for a small while.
Try turning your screen to landscape, has the slight difference down one side changed with rotation?
If so it is probably just the shading applied to some screens by Microsoft, for example the contacts list and email lists have a colour graduation, white on the left and then a slight blue tint towards the right.
Open up pocket Word, this is a completely white screen, no graduation, do you see the problem now?
Regards
Phil

S2U2 Burned in my screen!!

Hi Guys!
I have a Touch Pro, but i thought I post here, because it's acually the same phone, and here it's more crowded..
I installed S2U2 2 days ago, and just now after waking up the device I saw S2U2 flickering in the background. Like it was a flickering transparant overlay.
So I turn off the device, and turn it back on..
Then when I got the Touch Pro logo (Pre-windows!!) I saw S2U2 stiill overlaying the screen!!!
So my conclusion is: S2U2 Burned in my screen, so if you have it installed i'd suggest removing it before it trashes your display!..
I'm going to return my phone.. hoping they'll repair it..
Cant take photos now.. but will do when i get home...
Edit.. Sorry guys.. changed my conclusion! S2U2 is not guilty.. TouchPro's/Diamond's display is
Sounds scary. Could you post a photo?
Found some information about this.. Thought it would be nice to share, since I will not be the only and the last one with this problem:
TFT monitors don't suffer from burned-in images.. But they do suffer from "retained pixel charge".. this will cause "Ghost images" (like mine)
More info HERE
Is Image-Sticking Reversible?
Unlike permanent burn-in in phosphor-based displays, which is the result of a premature aging of the phosphors of individual pixels, and thus, is irreversible, image sticking in LCD panels can often be reversed to a point of total invisibility.
However, the extent to which image sticking can be reversed depends on the severity of the causes that eventually led to image retention; top in the list is the environmental temperature at which image sticking took place.
A way to remove a retained image on an LCD panel is to run an all-white screen saver for several hours. It would generally help if this image sticking reversal operation were run at an elevated temperature of around 100 deg. Fahrenheit or 40 deg. Celsius. This should help speed up the reversal process.
Some manufactures would recommend instead using an all-back or dark gray pattern screen saver. Whichever method you choose, make sure the LCD TV or monitor energy savings settings will not turn the backlight off after some time of inactivity.
Other manufacturers would recommend turning off the LCD display for a longer period than the time it took for the static image to cause image retention.
While all three methods can help to remove image sticking, yet our best advice is to follow the manufacturer's instructions whenever these are available.
Click to expand...
Click to collapse
Seems like it will go away when I turn off the screen for a while..
So let's do that, and I'll keep you posted!
damn, try this on your diamond browser:
http://www.jscreenfix.com/basic.php
click the link on the bottom of that page after reading
Thanks! but the applet doesn't work on the mobile browser..
But i've created an avi of it (it works on the pc so Print Screen )
I will play that a couple of times!
Will keep you posted!
oh my god...
i can't understand how it happens.
do you turn off the screen while locked?
[i don't think it's a problem of s2u2...]
I don't think it's S2U2's fault either.. Usualy I turn the screen off. but today while charging through usb, maybe it stayed on, I didn't pay any attention it acually..
I made an wmv file with some flickering screens to stress the tft/lcd screen.. looks like it worked.. stressed it for nearly an hour and it looks gone..
I'll look for somewhere to upload it.. maybe someone else can use it too!
edit: here it is.. :
Click here to open the wmv, right-click save as to save it
g8 work man.
i wait a definitive release of sensorlock, so i'm using s2u2
but i pay attention to switch off the screen ALWAYS
Hakko said:
Found some information about this.. Thought it would be nice to share, since I will not be the only and the last one with this problem:
TFT monitors don't suffer from burned-in images.. But they do suffer from "retained pixel charge".. this will cause "Ghost images" (like mine)
Click to expand...
Click to collapse
Was just about to say that! Atleast the part with TFT cant be burned-in.
Hakko said:
I made an wmv file with some flickering screens to stress the tft/lcd screen.. looks like it worked.. stressed it for nearly an hour and it looks gone.. [/URL]
Click to expand...
Click to collapse
You needn't have done - see my related article and the video file inside.

My Nexus One has Screen Burn In of Notification Bar

i just noticed that my 1 month old nexus one has the notification bar burnt in. go to landscape view in the browser, load a white background like google.com, and sure enough i can see very faintly the notification bar.
i've always kept the display on auto brightness. i'm very curious to hear if anyone else checks their screen if they have the same issue. the phone is only 1 month old, maybe 2 at the tops, so its very strange for this to happen. anyone else?
Had mine since end of March. No burn-in or any type of ghosting. I have my screen time-out set to 30 seconds. I wonder if that's got anything to do with it.
that's weird. my time out has always been at the default of 2 minutes. surely that isn't too much different though. 1.5 minutes shouldn't make or break it.
RogerPodacter said:
that's weird. my time out has always been at the default of 2 minutes. surely that isn't too much different though. 1.5 minutes shouldn't make or break it.
Click to expand...
Click to collapse
how bad is it? Is it possible to show us a picture?
its not too bad, but definitely there. the concern is how new this phone is. what happens after 6 months?
I'll try to take a pic later, but don't have a good camera on me.
RogerPodacter said:
its not too bad, but definitely there. the concern is how new this phone is. what happens after 6 months?
I'll try to take a pic later, but don't have a good camera on me.
Click to expand...
Click to collapse
Definately, you should give htc a call and tell them whats up. No rush on a picture.
AMOLED displays are worse for burn in than old CRT's, so br interesting to see how these fair
Got mine in late Jan and no sign of it.
RogerPodacter said:
that's weird. my time out has always been at the default of 2 minutes. surely that isn't too much different though. 1.5 minutes shouldn't make or break it.
Click to expand...
Click to collapse
Can't say either way if 1.5 minutes more of screen-on time can create the burn-in. But compared to the standard 30-sec time-out on most phones (some have 15 sec), 2 minutes is pretty long. You may want to set it to a shorter time-out duration.
you REALLY have to look close to see it. I tried it on black screen and you can't see it all. except in landscape the notification bar switches so at the very left inside the bar you can see the small faded line of the portrait bar.
i don't care enough to call HTC for any type of exchange or repair. I've heard the horror stories of their service too!
I have slight burn in on mine too. It's expected and I doubt the screen time out has anything to do with it. Keep in mind that any use of the phone the notification bar usually stays in the same place. Sometimes I have maps nav going on and that alone keeps the display on for the length of a car trip.
Also you guys can test by getting Dead Pixel Detect from the market and cycling through a few different colors.
well I'm not gonna get all worked up about it. sucks it happened so soon, hopefully it doesn't get worse. I'll try that dead pixel app just to see.
I'll take a pic shortly, but I don't know if it will actually be visible from a photo.
thats bad if its true....still a new phone with this problem already? wow..mine is less than a week old ...I will keep an eye out for it though, and if anyone has a solution that would be nice...
Drawing white on AMOLED requires much more than drawing black.
One more reason for using Desire (or a black notification bar theme)
I have two Nexus One's. The first was the Tmobile version which I used on ATT EDGE. That device has the purple tint issue and also has some burn in(uneven wear)where the notification bar is. Unfortunately I ran it with the brightness at 100%, 24-7. Now, it is very slight, but it is there.
I also have the 3G ATT version and it has no purple tint and has no burn in(uneven wear) yet and I've used it more now that I did the EDGE version. BUT, I never run this one with 100% brightness unless I have to.
Also, it is better to run at very low brightness for the first say hundred hours because there is a sharper dropoff in brightness half life during that time, making burn in(uneven wear)detectable with the human eye more likely to occur.
At the end of the day, for my situation, I blame myself for running at 100% brightness. I should have known better. LCD, with as long as they have been around, have innovated to the point of having very long half lives making burn in possible, but very rare. I was operating the way I always had with mobile devices. BUT, with these new screens, new care must be taken until AMOLED matures with higher brightness half life.
100% brightness I understand, but auto setting and this still happened in a month?
that pixel detector app definitely shows the burn in. I can see the icons too for 3g, signal meter, M from the pm time stamp, etc.
I guess there's no way to fix other than replace the screen? cause I'll change my notification bar to black if I had known this could happen.
I wonder what I should do...repair, HTC warranty, live with it, etc
I have the same problem. t-mobile nexus one. Happened about 2 months after I first got it. HTC replaced it. And it happened again on the new one. I keep it on 100% brightness pretty much all the time except at night. Doesn't bother me much though. I hardly use my phone in landscape and it's only on white backgrounds.
RogerPodacter said:
100% brightness I understand, but auto setting and this still happened in a month?
that pixel detector app definitely shows the burn in. I can see the icons too for 3g, signal meter, M from the pm time stamp, etc.
I guess there's no way to fix other than replace the screen? cause I'll change my notification bar to black if I had known this could happen.
I wonder what I should do...repair, HTC warranty, live with it, etc
Click to expand...
Click to collapse
If you get a new one just remember that even with a black notification bar, you're at risk. You will also need to run dark or black backgrounds to stay even with the black bar. Otherwise you will end up with a very bright bar and the rest of the screen will look yellowish/grey compared to it. It's always about making sure all the pixels are as evenly worn as possible. Another thing you can do is switch to a black notification bar now and run bright backgrounds and you can reverse some damage. It will never be perfect but you can get the wear more even again thus making the issue even less noticeable than it already is.
I agree about auto setting should have prevented this. At least you would think, but I'm no expert.
Several more things that can be done to help prevent this issue: if browsers or apps you use have the option to turn off the notification bar, use it. The more you can keep that notification bar off the screen, the more evenly you can wear the screen. Also, set your screen timeout to a shorter level. I used to use two minutes but now I use 30 seconds. The time that the screen is on and the bar is on the screen add up and can eventually contribute to uneven wear, and it's just wasted time waiting for the screen to timeout.
i'm seeing some faint burn in too
I don't feel so bad since I'm not the only one.
even with a black notification bar you would prob need white letters which would still burn in the white letters.
why the hell did I read this thread... lol mine is slight but I have some and I didn't notice it before because the only time I'm in landscape is in navigation most of the time.

Brightness issues

I have this weird brightness problem where I have it at 50% and it would randomly dim and brighten like crazy. I tested at 100% brightness and it also dims and brightens. Obviously, I don't have it on auto brightness but it sure acts like it.
Anyone with the same issue? Is it a defect? I just got the phone today and I'm afraid to exchange it to have the same problem again. I really like this phone. There's always a friggin issue on a new phone. It's ridiculous.
neotoky said:
I have this weird brightness problem where I have it at 50% and it would randomly dim and brighten like crazy. I tested at 100% brightness and it also dims and brightens. Obviously, I don't have it on auto brightness but it sure acts like it.
Anyone with the same issue? Is it a defect? I just got the phone today and I'm afraid to exchange it to have the same problem again. I really like this phone. There's always a friggin issue on a new phone. It's ridiculous.
Click to expand...
Click to collapse
I think is a software problem. Lollipop still have lot to fix. Mines look the same. Can be a display minor isue. Not sure, but for me this phone doesn't have the best brighness at all. But I love this phone better than others for now. If you came from samsung phone, there is a big diferent in brightness. Post some screen shoot. One in a white background, and the other in a grey one. I will post the same and you tell me if something is diferent. Sorry for my grammar. Is not the best !!!!?
---------- Post added at 09:22 AM ---------- Previous post was at 09:20 AM ----------
jfernandezv said:
I think is a software problem. Lollipop still have lot to fix. Mines look the same. Can be a display minor isue. Not sure, but for me this phone doesn't have the best brighness at all. But I love this phone better than others for now. If you came from samsung phone, there is a big diferent in brightness. Post some screen shoot. One in a white background, and the other in a grey one. I will post the same and you tell me if something is diferent. Sorry for my grammar. Is not the best !!!!?
Click to expand...
Click to collapse
Do it at 50%....
neotoky said:
I have this weird brightness problem where I have it at 50% and it would randomly dim and brighten like crazy. I tested at 100% brightness and it also dims and brightens. Obviously, I don't have it on auto brightness but it sure acts like it.
Anyone with the same issue? Is it a defect? I just got the phone today and I'm afraid to exchange it to have the same problem again. I really like this phone. There's always a friggin issue on a new phone. It's ridiculous.
Click to expand...
Click to collapse
My screen shoot!!!
neotoky said:
I have this weird brightness problem where I have it at 50% and it would randomly dim and brighten like crazy. I tested at 100% brightness and it also dims and brightens. Obviously, I don't have it on auto brightness but it sure acts like it.
Anyone with the same issue? Is it a defect? I just got the phone today and I'm afraid to exchange it to have the same problem again. I really like this phone. There's always a friggin issue on a new phone. It's ridiculous.
Click to expand...
Click to collapse
In Q&A is a thred call DPI Change. Try that, but reed carfully. you'll need root for that.
I appreciate your input but I don't know how the things you mentioned would help me in my case. I would need to do a video in order to see the problem instead of screen shots. Dpi change will do nothing in this case as well. You may be confused with the issue I have.
Well I try my best. As I sed could be a software problem. DPI is a resolution thing, can help a little. Also you can link a video to see exactly what you talking about. The reson I ask for the screen shoot is becaus I can probably see a differences between your brightness and mines. Hope somebody can help you on that.

P9 Plus screen burn-in problem

Hi everyone
I recently bought a used Huawei P9 Plus at a bargain. At first, I didn't find anything wrong with the device. But as soon as brought it home and started using it, I found that the Google search bar and the home screen icons appear on the back of the screen when I open any app. I searched the internet for a while and found that all amoled displays were prone to this condition called "screen burn-in" and maybe I was also experiencing the same problem. So my query is can any of you suggest a working solution to this. At least can I bring the screen back to normal even a little bit? Any help will be much appreciated.
Thank you
Unfortunately no, it cant be fixed. It`s a hardware issue. I have burn in on my p9 plus (status bar and nav bar are completely white, with everything between being yellow-ish). If I crank up the brightness its not noticeable, but on the other hand, its really noticeable in dim environments (at night when the brightness is set to 0)
Please how did you get the burn in? I'm getting a new one soon. I want to avoid that.
had my since release, no burn-in!
dazza888 said:
Please how did you get the burn in? I'm getting a new one soon. I want to avoid that.
Click to expand...
Click to collapse
Mine was already burnt when I got it. Just make sure to use different themes and lower brightness.
I always have screen on 25%
and change screen look once a week.
(i get bored fast)

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