Back button does not work properly - One (M7) Q&A, Help & Troubleshooting

Hi guys,
Ive searched and searched and it seems we do have issues with the back button I've yet to see if it's just a few of us or all of us with this issue. I just gave up my flawless DNA for this phone and I was hoping flashing a Rom with the new ota would fix the issue, That wasn't the case at all. Is it just me or should I just return the phone to att and get another one? In all honesty this would be my first flawed HTC phone.
Sent from my HTC One using Tapatalk 2

Well, we are no alone.
Nirvana Rules said:
Hi guys,
Ive searched and searched and it seems we do have issues with the back button I've yet to see if it's just a few of us or all of us with this issue. I just gave up my flawless DNA for this phone and I was hoping flashing a Rom with the new ota would fix the issue, That wasn't the case at all. Is it just me or should I just return the phone to att and get another one? In all honesty this would be my first flawed HTC phone.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Hey there,
thank god that it's not just me going crazy. Yes there is a flaw with the HTC One back button. I have experienced it few times after about a week of use. I have not decided yet what to do with my phone, I would rather wait and see if the issue happens again and if it does I am returning mine. As far as my tech knowledge goes and how I experienced it, it looked to me more like an software flaw, since the back button only malfunctioned when my phone was in heavy use.
Cheers,
Blaze

The new 1.29 update fixes that. I'm not sure when it'll be available everywhere. I got it when I installed the Android Revolution 7.1 rom today. The buttons are great now.

Alright thanks guys. I'm gong to give Revolution a spin to see if it works.
Sent from my HTC One using Tapatalk 2

Never had an issue with my back button. Phone shipped with 1.29 though.

I have the same problem...let me try 1.29

OK guys, so I went to ATT and replaced my phone... I told the guy that my back button was not working properly and he said it was the first time he had heard that... I said right. I told him to google it, I then also told him about my 2 dead pixels and then he said OK LOL. So far it's flawless well except for 1 dead pixel... will see how that goes lol

Related

[Q] HTC HD7 Display Garbled ?

Hi guys,
Done the customary search but couldnt see a thread on this, so thought id ask/share.
I have had my HTC HD7 over a month now and i am really happy with it sofar, however every now and again i get the following happen to me (yes its my vid):
http://www.youtube.com/watch?v=8kNi23VF60o
Does this happen to anyone else and any idea what causes this to happen ? Probably the 3rd time its happened in a month...
Thoughts as always are welcome!
I think your phone might be broken... just a thought though... I've had mine since launch, running all day, every day, and I've never seen anything that looks remotely like that, or even resembles that it could be occurring...
Cryos said:
Hi guys,
Done the customary search but couldnt see a thread on this, so thought id ask/share.
I have had my HTC HD7 over a month now and i am really happy with it sofar, however every now and again i get the following happen to me (yes its my vid):
http://www.youtube.com/watch?v=8kNi23VF60o
Does this happen to anyone else and any idea what causes this to happen ? Probably the 3rd time its happened in a month...
Thoughts as always are welcome!
Click to expand...
Click to collapse
I never had this problem. You might wanna try a hard-reset first, If it didnt help, you should send it back to service center
looks like a failing display, I would get it replaced by your carrier/htc.
nrfitchett4 said:
looks like a failing display, I would get it replaced by your carrier/htc.
Click to expand...
Click to collapse
No not broken , it is just a bug somewhere ( I got it to and on 3 phones ,all hd7)
if you restart the phone it is gone for a view days .
I haven't got this issue however I have had some random reboot and had a screen tearing happen once!
These issues have been widely reported and both HTC and Microsoft are aware of it, they are working on an update to fix these bugs however as it's only effecting HTC devices some have questioned that it could be due to HTC having some bad batch of MicroSD cards in their initial shipment of devices.
If this is the case I'm thinking of upgrading to 32GB SD Card as those who have upgraded they have noticed a slight performance increase, so my question is for those who have got 32GB in their HD7, do you guys still have these issues?
gfreek said:
I haven't got this issue however I have had some random reboot and had a screen tearing happen once!
These issues have been widely reported and both HTC and Microsoft are aware of it, they are working on an update to fix these bugs however as it's only effecting HTC devices some have questioned that it could be due to HTC having some bad batch of MicroSD cards in their initial shipment of devices.
If this is the case I'm thinking of upgrading to 32GB SD Card as those who have upgraded they have noticed a slight performance increase, so my question is for those who have got 32GB in their HD7, do you guys still have these issues?
Click to expand...
Click to collapse
got any links? googled htc hd7 display problems and found nothing.
The updating to 32GB does not solve this issue. I previously had this too, but after the upgrade to the new O2 Rom (1.61) and a hard-reset they seem to have disappeared.
Not entirely sure if it was the hard-reset or the firmware though!
since re flashing it with the latest firmware i havnt had it yet; ill wait a few days though.
nrfitchett4 said:
got any links? googled htc hd7 display problems and found nothing.
Click to expand...
Click to collapse
do a google search on "HD7 Random Reboot" you should see links to various blogs and forums reporting these issues. example: http://social.answers.microsoft.com...7/thread/ef609b5b-757c-4a8b-b3f1-e5aeba3324cb
pencilcase said:
The updating to 32GB does not solve this issue. I previously had this too, but after the upgrade to the new O2 Rom (1.61) and a hard-reset they seem to have disappeared.
Not entirely sure if it was the hard-reset or the firmware though!
Click to expand...
Click to collapse
Where did you download this new 02 ROM 1.61? any links? Never mind found the rom, it seems O2 Germany are quick with their update, I hope O2 UK do the same!

[Q] RMA'ing phone, HBOOT 1.56 Locked w/ S-OFF

I'm going to RMA my One due to the camera tint issue. I RUU'd back to stock, however the bootloader is showing I'm on HBOOT 1.56 locked and S-OFF.
Does anyone know if this will be an issue for the RMA? If so, how can I go back to locked/s-on?
Just to clarify: Stock --> moonshine S-OFF --> RUU 3.05.651.6 (fail) --> RUU 3.05.651.6 (success) --> OTA 4.06.651.4 --> Now
Thanks!
Check around the threads. Rootlinux created a boot loader masking script, that I belive will appear to be bone stock. Or pm him and ask, he is a helpful guy.
Sent from my HTCONE using Tapatalk
jblaze10 said:
Check around the threads. Rootlinux created a boot loader masking script, that I belive will appear to be bone stock. Or pm him and ask, he is a helpful guy.
Sent from my HTCONE using Tapatalk
Click to expand...
Click to collapse
I was able to fix this with "fastboot oem writesecureflag 3", now locked/s-on.
Thanks though!
Lol that's what I did about 2 days ago. Phone just arrived at Houston this morning . Kinda worried about how it goes though hoping they don't charge me for anything.
Sent from my iPad using Tapatalk
luigi311 said:
Lol that's what I did about 2 days ago. Phone just arrived at Houston this morning . Kinda worried about how it goes though hoping they don't charge me for anything.
Sent from my iPad using Tapatalk
Click to expand...
Click to collapse
Well please update if it was successful. Would be nice to know if it an option!!
Sent from my HTCONE using Tapatalk
If you ask me HTC should fix the camera issue with out question. I see more stock unrooted users with the problem then rooted users. HTC see's a opportunity to get out of spending money to make things right. I been a HTC user for a long time and things like this really bothers me and i may go with a different brand next time around.
FYI, I've done about five insurance claims/replacements and each one that was returned was rooted/rommed and I've never had any issues, I've just usually had to pay the 100(twice) or 10(three times) bucks (old phone was an evo 3d, super cheap)
thefritob said:
FYI, I've done about five insurance claims/replacements and each one that was returned was rooted/rommed and I've never had any issues, I've just usually had to pay the 100(twice) or 10(three times) bucks (old phone was an evo 3d, super cheap)
Click to expand...
Click to collapse
An insurance fix is at your expense and covers everything from water damage to user stupidity which is why they don't care if you had a custom rom or were rooted. A warranty exchange for the camera issue is covered by HTC and the end user usually only pays shipping.
Kraizk said:
An insurance fix is at your expense and covers everything from water damage to user stupidity which is why they don't care if you had a custom rom or were rooted. A warranty exchange for the camera issue is covered by HTC and the end user usually only pays shipping.
Click to expand...
Click to collapse
Ahh okay, I guess that makes a difference.
I have this problem with mine and sent it out however due to it saying relocked on the boot loader they now want to charge me 200 to fix a hardware defect. I guess I should have done better locking it. But come on this should have been a recall and should not matter whether or not in warranty. I'm not asking to get a brand new phone just want this fixed. Will keep everyone updated as I get more updates from them.
Sent from my Nexus S 4G using Tapatalk 2
I've shipped mine out to HTC. I don't suspect any issues as it appears to be completely stock, but we'll see.
I'll update when I get it back from them.
Mines on its way back should be getting here Monday . I s-offed via revone and I used revones tools to lock and s-on prior to ruu back to 4.1.2 and just updated till KK. After all that I sent it in and all went smoothly, no charges nothing. Just waiting for my phone to get here to test the camera.
Sent from my iPad using Tapatalk
just got here!!
Just got my phone back . Seems like no charge was place and they did fix my camera sensor and they also raised my power button a little since it was sinked in. So far everything seems good. Anyone know how to check the camera sensor revsion and date?
Update to my situation.
I got a phone call from the escalation team from HTC the guy said that normally because the boot loader was unlocked they don't cover it under warranty. However since they found a stock rom on the phone they would honor the warranty and he also said that they already had the phone in repair. Basically he was calling as a courtesy to keep me in the loop. I was so relieved by this and this certainly restored my faith in HTC and will continue to support them. This happened last week and the phone should be back tomorrow. Will let everyone know how it goes
Sent from my Nexus S 4G using Tapatalk 2
I didn't hear from HTC at any point, but the phone left Houston the same day it arrived. Hopefully it was a quick fix. Should be here tomorrow, so we'll see.
Got my phone back with the camera fixed
Phone was wiped, but still on HBOOT 1.56 Locked/S-ON.
Here's a picture in probably a worst case scenario (ISO 1600, exposure +2, flash on, recording 1080p). Pitch black.

[Q] Return Completely Stock

So I recently bought my M8 and would love to root, but there have been a lot of reports of issues with data because of csfb issues. I have not had this issue, but if I do start having it or any other issue, I want to be able to go back to stock and return my phone to Sprint. I am currently in the 14 day return period and I have insurance. On my last phone, I was rooted and was having issues with my battery and went back to Sprint, and the guy there told me that he could not work on it if it was rooted. He was a pretty cool guy, but he made is sound like it was a really big deal that I rooted. I have searched on all the Sprint M8 threads and I can't find a way to go back to stock. And I mean completely stock. Finding a stock ROM, Kernel, and recovery is easy, but I am not sure about s-on and locking the bootloader. I don't want the bootloader to say "re-locked" at the top because that is a dead giveaway that I unlocked. Is there currently no way to go completely stock?
As of now there is no public RUU and without that you won't get completely back to stock.
Sent from my 831C using Tapatalk
You don't need an RUU for your device to "look" stock. Restore that stock nandroid that's floating around, flash stock recovery, and take the OTA.
As long as you're S-OFF, you can change the flag to LOCKED and then go back S-ON.
suicidal acorn said:
So I recently bought my M8 and would love to root, but there have been a lot of reports of issues with data because of csfb issues. I have not had this issue, but if I do start having it or any other issue, I want to be able to go back to stock and return my phone to Sprint. I am currently in the 14 day return period and I have insurance. On my last phone, I was rooted and was having issues with my battery and went back to Sprint, and the guy there told me that he could not work on it if it was rooted. He was a pretty cool guy, but he made is sound like it was a really big deal that I rooted. I have searched on all the Sprint M8 threads and I can't find a way to go back to stock. And I mean completely stock. Finding a stock ROM, Kernel, and recovery is easy, but I am not sure about s-on and locking the bootloader. I don't want the bootloader to say "re-locked" at the top because that is a dead giveaway that I unlocked. Is there currently no way to go completely stock?
Click to expand...
Click to collapse
What is the data issue you are writing about? I think I am suffering from it, can you elaborate?
redmanjoey said:
What is the data issue you are writing about? I think I am suffering from it, can you elaborate?
Click to expand...
Click to collapse
Basically people are having issues with connection. I'm not going to fully explain this because it is quite complicated and to be honest, I don't even fully understand it. But because this is a tri band phone (sprint spark) it relies on the network to tell it when you switch from different bands and when to switch from an LTE connection back to a 1x connection for voice calls. The phone only has one data transmission path, so it can't be connected to LTE and 1x (voice network) at the same time. It has to be one or the other. That's why you can't use mobile data while in a call. This works perfectly fine when the tower you are connected to has been upgraded and has the correct csfb fallback switches in place. But the problem is, a lot of towers don't. This causes huge problems for spark phones. All spark phones have this issue; the. Samsung Galaxy s5, LG G2,and the Nexus 5. But a lot of people have been having issues with this phone being really bad. Sometimes people can't receive/send texts or calls, and sometimes they can't connect to mobile data at all, no matter where they go. Originally it was thought to be an issue with sprint and what I described earlier, but people noticed that if they swapped out the phone for a new one, the issue went away. This isn't true for everyone, but that solved the issues for a lot of people. The general idea now is that it mainly seemed to affect people that ordered the M8 online early on. It doesn't seem to be affecting the phones bought from stores recently as much. Someone also claimed that the phones were provisioned incorrectly and that was causing it. But nobody really knows. If you are having an issue like I described, I would go back to where you bought it from and tell them you want to exchange it.
Also, if someone notices anything I said was incorrect, please call me out on it. As far as I know it's all correct, but I could easily be wrong.
Sent from my 831C using Tapatalk
I don't want to sound like a total idiot, but I guess their no way around it, I haven't used a HTC product since my Hero days, So let me make sure I understand what you are saying, flash my stock rooted nandroid, find a stock recovery zip and flash, then do I used terminal to lock my bootloader, or do I flash another zip? Then where does the OTA come in at? Now after reading this and the rolling of the eyes, I just wanted to make sure I didn't make a mistake, and this will have me back to stock without root ? I will like to thanks in advance for your patients.
suicidal acorn said:
Basically people are having issues with connection. I'm not going to fully explain this because it is quite complicated and to be honest, I don't even fully understand it. But because this is a tri band phone (sprint spark) it relies on the network to tell it when you switch from different bands and when to switch from an LTE connection back to a 1x connection for voice calls. The phone only has one data transmission path, so it can't be connected to LTE and 1x (voice network) at the same time. It has to be one or the other. That's why you can't use mobile data while in a call. This works perfectly fine when the tower you are connected to has been upgraded and has the correct csfb fallback switches in place. But the problem is, a lot of towers don't. This causes huge problems for spark phones. All spark phones have this issue; the. Samsung Galaxy s5, LG G2,and the Nexus 5. But a lot of people have been having issues with this phone being really bad. Sometimes people can't receive/send texts or calls, and sometimes they can't connect to mobile data at all, no matter where they go. Originally it was thought to be an issue with sprint and what I described earlier, but people noticed that if they swapped out the phone for a new one, the issue went away. This isn't true for everyone, but that solved the issues for a lot of people. The general idea now is that it mainly seemed to affect people that ordered the M8 online early on. It doesn't seem to be affecting the phones bought from stores recently as much. Someone also claimed that the phones were provisioned incorrectly and that was causing it. But nobody really knows. If you are having an issue like I described, I would go back to where you bought it from and tell them you want to exchange it.
Also, if someone notices anything I said was incorrect, please call me out on it. As far as I know it's all correct, but I could easily be wrong.
Sent from my 831C using Tapatalk
Click to expand...
Click to collapse
Good explanation. On my note 3 I was consistently hitting no less than 10 mbps at my house. On my M8 I was getting 2-20 MBPS at my house, with NO consistency. No issues with calling/texting, however. I recieved my M8 on the 11th (same day as the s5 came out, expecting chaos) and was getting okay signal in my house. Now a few days later it seems someone is pointing a cell phone jammer at me. I lose connection completely, then it goes back to slow speeds, about twice per minute. Same thing with calling and texting though. I REALLY do not want to go through the entire process of going back to stock to ship it back to amazon, so I am hoping it has something to do with sprints towers since I was alright the first few days.
robbnice said:
I don't want to sound like a total idiot, but I guess their no way around it, I haven't used a HTC product since my Hero days, So let me make sure I understand what you are saying, flash my stock rooted nandroid, find a stock recovery zip and flash, then do I used terminal to lock my bootloader, or do I flash another zip? Then where does the OTA come in at? Now after reading this and the rolling of the eyes, I just wanted to make sure I didn't make a mistake, and this will have me back to stock without root ? I will like to thanks in advance for your patients.
Click to expand...
Click to collapse
Haha I completely understand the position you are in. I was in that position not too long ago. You do almost exactly what you said. Flash stock rom (NOT stock rooted though) and stock recovery, then lock the bootloader through adb. And that will pretty much return you to stock, but your bootloader will say "re-locked" at the top instead of "locked." So it's obvious that you've unlocked at some point. If everything else is stock, I doubt anyone would question it and you would more than likely be fine, but I like to be extra safe. I know with my previous phone (EVO LTE) if you were s-off, you could run a tool that made it say "locked" instead of "re-locked" so I would imagine you could do the same for this phone, but as far as I'm aware, you can't yet. I guess we'll just have to wait for a dev to make a tool for that.
Sent from my 831C using Tapatalk
suicidal acorn said:
Haha I completely understand the position you are in. I was in that position not too long ago. You do almost exactly what you said. Flash stock rom (NOT stock rooted though) and stock recovery, then lock the bootloader through adb. And that will pretty much return you to stock, but your bootloader will say "re-locked" at the top instead of "locked." So it's obvious that you've unlocked at some point. If everything else is stock, I doubt anyone would question it and you would more than likely be fine, but I like to be extra safe. I know with my previous phone (EVO LTE) if you were s-off, you could run a tool that made it say "locked" instead of "re-locked" so I would imagine you could do the same for this phone, but as far as I'm aware, you can't yet. I guess we'll just have to wait for a dev to make a tool for that.
Sent from my 831C using Tapatalk
Click to expand...
Click to collapse
Yes you can. I said that in my explanation. There's no tool, it's a procedure.
And this procedure properly sets the flag rather than masking it.
Captain_Throwback said:
Yes you can. I said that in my explanation. There's no tool, it's a procedure.
Click to expand...
Click to collapse
Can you post a link? I looked all over for it and couldn't find it. That's awesome though! Thank you!
Sent from my 831C using Tapatalk
suicidal acorn said:
Can you post a link? I looked all over for it and couldn't find it. That's awesome though! Thank you!
Sent from my 831C using Tapatalk
Click to expand...
Click to collapse
I did a search on "HTC M8 locked bootloader" in Tapatalk, and this thread was in the results: http://forum.xda-developers.com/showthread.php?p=51700453
Captain_Throwback said:
I did a search on "HTC M8 locked bootloader" in Tapatalk, and this thread was in the results: http://forum.xda-developers.com/showthread.php?p=51700453
Click to expand...
Click to collapse
Ahhh I was just looking in the Sprint forums. Not the general forums. ?
Sent from my 831C using Tapatalk
redmanjoey said:
Good explanation. On my note 3 I was consistently hitting no less than 10 mbps at my house. On my M8 I was getting 2-20 MBPS at my house, with NO consistency. No issues with calling/texting, however. I recieved my M8 on the 11th (same day as the s5 came out, expecting chaos) and was getting okay signal in my house. Now a few days later it seems someone is pointing a cell phone jammer at me. I lose connection completely, then it goes back to slow speeds, about twice per minute. Same thing with calling and texting though. I REALLY do not want to go through the entire process of going back to stock to ship it back to amazon, so I am hoping it has something to do with sprints towers since I was alright the first few days.
Click to expand...
Click to collapse
Glad I'm not the only one... My data and cell service have been not connecting all day today after a couple days with no issues ... Definitely going to be returning this one
Sent from my 831C using Tapatalk
iDoc21 said:
Glad I'm not the only one... My data and cell service have been not connecting all day today after a couple days with no issues ... Definitely going to be returning this one
Sent from my 831C using Tapatalk
Click to expand...
Click to collapse
I am so dissapointed, but I dont know wether to blame HTC or Sprint. No matter where I am I get the same crap, I went a few miles away where I know the heart of sprint spark connection lies, but still get really bad connection. I'm just going to return it to amazon, then buy it from best buy so if this crap happens I don't waste days and days of getting it shipped back to amazon.
:crying:
Captain_Throwback said:
You don't need an RUU for your device to "look" stock. Restore that stock nandroid that's floating around, flash stock recovery, and take the OTA.
As long as you're S-OFF, you can change the flag to LOCKED and then go back S-ON.
Click to expand...
Click to collapse
How does one get the stock nandroid? I have also searched and cant find it. Then I just flash it like a normal rom? I need to ship this back to amazon, I dont think they will check the bootloader and stuff but for sure a rom with missing apps will surely trigger them.
Could you point me in direction of a link or location where I can find a stock M8 rom and recovery, trying to get back to Stock so I can return phone to Sprint for another M8 after having the problem with my Spark and signal that everyone else is having. Plan on using Captain_Throwback method for my Hboot, just need to have the Rom and stock recovery to get this show on the road. Thanks in advance and thanks for your patience dealing with noobs !
redmanjoey said:
I am so dissapointed, but I dont know wether to blame HTC or Sprint. No matter where I am I get the same crap, I went a few miles away where I know the heart of sprint spark connection lies, but still get really bad connection. I'm just going to return it to amazon, then buy it from best buy so if this crap happens I don't waste days and days of getting it shipped back to amazon.
:crying:
Click to expand...
Click to collapse
Sprint is trying to get their network working properly, but it's not an easy task. The upgrades have to be done to each tower and that takes time. Not only does Sprint have to have the work done, they have to get a permit for each tower first. Some places that is easy enough, but some other places the government is very strict with work permits and it takes forever to get one. It could quite possibly be an issue with your phone, but it could also be an issue with the network. If you get a replacement and still experience issues, it's the network. If the issue goes away, then it was the phone. Unfortunately, I'm most cases it's really hard to tell until you get the replacement. But in your case, I'm almost certain it's an issue with your phone.
Sent from my 831C using Tapatalk
redmanjoey said:
How does one get the stock nandroid? I have also searched and cant find it. Then I just flash it like a normal rom? I need to ship this back to amazon, I dont think they will check the bootloader and stuff but for sure a rom with missing apps will surely trigger them.
Click to expand...
Click to collapse
robbnice said:
Could you point me in direction of a link or location where I can find a stock M8 rom and recovery, trying to get back to Stock so I can return phone to Sprint for another M8 after having the problem with my Spark and signal that everyone else is having. Plan on using Captain_Throwback method for my Hboot, just need to have the Rom and stock recovery to get this show on the road. Thanks in advance and thanks for your patience dealing with noobs !
Click to expand...
Click to collapse
I honestly don't know where to find one. I've seen it mentioned multiple times, but I've read like 30 threads for this phone in the last couple days. Tomorrow I will he unlocking and I can send you guys the stock nandroid for the system, but I don't know about recovery. I'll try to find it and let you know.
Sent from my 831C using Tapatalk
Guys, check out @BD619's rooting thread here. He has the stock recovery included in his guide. You can download it here.
suicidal acorn said:
I honestly don't know where to find one. I've seen it mentioned multiple times, but I've read like 30 threads for this phone in the last couple days. Tomorrow I will he unlocking and I can send you guys the stock nandroid for the system, but I don't know about recovery. I'll try to find it and let you know.
Sent from my 831C using Tapatalk
Click to expand...
Click to collapse
Stock nandroid here: http://forum.xda-developers.com/showthread.php?p=51624633

[Q] How many HK owners are having data/voice issues?

A simple "yes" or "no" and where you are located should suffice.
Spent a total of 5 hours with Sprint between the phone and corporate stores since the first day this came out and today I was finally told the truth that all Sprint HK M8 owners are facing data issues.
To be specific(D.C. is a spark area) Every 15 minutes or so, my data/voice will drop regardless of what I am doing and pick back up anywhere between 1x and lte/spark 3-4 minutes later like clock work.
The lady at the corporate store let me see how my phone was in the red(see last pic). I went back to stock unrooted. Downloaded the .15 update. Updated profiles, PRLs, ##72786# data resets constantly and this problem still exists. The best that any representative could do is credit me $30 for my troubles(bull ****). Tried to get a replacement handset and they told me no. No one has given me any sort of "this will be fixed soon". Its always "well.....profile/prl/data updates cant fix this so a technician will look at your local tower"
I'm trying to get a rough estimate as to how many people are having the same problems
Here are pics for reference. This all happened with in 2 hours and continues to happen
http://imgur.com/a/5GeWu
Don't be surprised if you see this on other forums. Kind of going every where to see how many are having issues.
It's your phone. You need a replacement. I had the same issues, went into a store. They replaced my phone. No more issues.
Sent from my 831C using Tapatalk
mjs2011 said:
It's your phone. You need a replacement. I had the same issues, went into a store. They replaced my phone. No more issues.
Sent from my 831C using Tapatalk
Click to expand...
Click to collapse
That was my problem. They said they wouldnt swap phones because its not the phone's fault.
Im having the same issues but only when connected to my airrave.
No,
I did encounter issues when I first got my phone......... but did a system update the first day and all issues seem to be fixed ..this update does note that it corrects this type of problem .. on my phone anyway
munsterrr said:
That was my problem. They said they wouldnt swap phones because its not the phone's fault.
Click to expand...
Click to collapse
Might want to have them check the SIM Card Reader. When I brought mine in after having the phone for a week, they told me that the issue were a result of the reader being busted. They replaced my phone right away with no issues since I only had it for a week. From what I hear is that the longer you've had the phone, the less likely Sprint will replace it though.
I'm heading over to the store again today to have them actually look at it.
They finally acknowledged that it is a handset problem. After looking at the service trends again I was red in voice and device was grey(don't know what that means). Crossing fingers that this fixes the issue but also Hoping that this isn't the only solution as it sounds costly
munsterrr said:
They finally acknowledged that it is a handset problem. After looking at the service trends again I was red in voice and device was grey(don't know what that means). Crossing fingers that this fixes the issue but also Hoping that this isn't the only solution as it sounds costly
Click to expand...
Click to collapse
Grey means not enough data collected yet to determine anything.
I'm having bad issues as well as everyone else I personally sold HK and Non HK M8 too something is not right.. I'm to scared to order myself a replacement and not be able to achieve S-Off on it.. But I could buy the 25 dollar app to get it. Anyway Ive asked about these issues no response worth talking about. Hope to solve this soon guys...
Just got an HKE no problems here. I actually get better signal and speeds than on my Note 3. No Spark just LTE
Sent from my 831C using XDA Premium 4 mobile app
It's a damn shame. Flew through Milwaukee, Vegas, Reno, and am in lake Tahoe on vacation and it's the same **** everywhere.
Flash the roam only mod then the Verizon prl. I'm getting better signal now then when I was with Verizon. I also have an hk m8 btw.
Received my replacement at 11am(EST) this morning and have had zero drops or issues since then. Been at full service in Spark since then.
Will update this thread in a few days with my findings.
Sucks because I am afraid to root/s-off because everything is working but I miss my backups of apps(Ti Backup) that I have been working on for years and hate these damn ads and bloat ware.
Im in the same boat waiting on my replacement tommorow. Im looking at it this way. Make sure you have the latest firmware and there should be no difference. I guessing bad antennas in some and some are just lucky and got a good one. Maybe start a thread Rooted vs Non rooted with signal quality and maybe we can answer our own question?
I have been holding off a Sprint visit for weeks, but after getting voicemails without getting phone calls on numerous occasions, I will have to go to Sprint.
However, after completely unrooting my phone in preparation to go to Sprint, I might not root my replacement whenever I decide to go there.
HTC Backup is excellent, in my opinion, and it really helps we with my lack of Titanium Backup. I don't like the ads either, but I think that it might be time to throw in the towel on rooting my phone. I've gotten more than my share of rom flashes and whatnot.
I was given a replacement due to my original having a bad antenna. Ive had zero issues since getting my new phone
SENT FROM MY ROCKING HK M8
I just as got my second one In less then a week and it keeps showing data connection error or some like that
If you're having trouble with your HTC One M8 download the latest latest network performance test tool.
"dl3 . htc . com/us/sprint/network_performance_test_tool_v0.85.zip" <=== Official website I cant post link currently so remove spaces.
If you get a red screen with NG device you need a replacement. It's a known device problem so charges will be waived.
New radio seems to fix problems
I was having tons of data connection issues with my M8. I recently followed the posts on doing the recent firmware update (OTA for those of you not rooted) and it includes a radio update. The new radio seems to be working quite well and I haven't had any connection issues. Hopefully this works for you guys too.
Amsick you can get into big trouble for that lol
Sent from my 831C using XDA Premium 4 mobile app

[Q] Nexus 6 being glitchey

I just got my nexus 6, two and a half weeks ago. I am coming from a Verizon galaxy nexus, so I'm pretty good at unlocking, rooting, installing roms, and the like. I bought it at best buy because I broke my gn, and being they are the only ones that had any in stock, and I need a phone or im lost, I was on vacation visiting family. So I got the none branded one called Verizon got it up in running in five minutes after the 20 min wait to talk to someone.
The first few days I played with it as is never had a problem. So I unlocked it, rooted it and still not any problems. Then a few days later I noticed the speaker would crackle not big thing just noticed it. After that though another weird thing started happening if I answered the phone then decided to use speaker phone i could not hear the other person and they could not hear me, and going back off speaker didn't help till we hung up and recalled.. It does not do it ever time just sometimes.. I had not installed a rom just kept it Google 5.1.1, I really like the new Android. But I did unrooted, relock, factory reset. Then did it all again. Still get some of the problems but not as much. This last problem really pist me off. I had been in 4 states and service from Verizon was great in all but one of them. The one that it didn't not work in was in Missouri not even when I got to Springfield. It was late at night so none of the ton Verizon stores I seen were open, I could dial but not have net service. I tried restarting phone even did a factory restore after trying everything I could think of. That reset screwed me though because it made it a useless since I had no net and was unable to set it back up.. Also I couldn't stop at the ton of Verizon stores in the morning bc they didn't open till later in the day and I needed to get home. The weird thing is almost as soon as I crossed into OK the phone loaded up and started working internet and all.
So my question is, is this normal with these phones? And is their any way to make the radio better? It was on global in that setting so I switched to USA. Still seems to work fine now at my house.
Any help or tips would be much appreciated. Or should I try and do a warranty through Motorola?
I really like this phone and its a major improvement over the gn since we at Verizon got skipped with nexus 5. This battery is a beast 12+hrs doing a crap load of stuff on it rocks
Rbh50815 said:
I just got my nexus 6, two and a half weeks ago. I am coming from a Verizon galaxy nexus, so I'm pretty good at unlocking, rooting, installing roms, and the like. I bought it at best buy because I broke my gn, and being they are the only ones that had any in stock, and I need a phone or im lost, I was on vacation visiting family. So I got the none branded one called Verizon got it up in running in five minutes after the 20 min wait to talk to someone.
The first few days I played with it as is never had a problem. So I unlocked it, rooted it and still not any problems. Then a few days later I noticed the speaker would crackle not big thing just noticed it. After that though another weird thing started happening if I answered the phone then decided to use speaker phone i could not hear the other person and they could not hear me, and going back off speaker didn't help till we hung up and recalled.. It does not do it ever time just sometimes.. I had not installed a rom just kept it Google 5.1.1, I really like the new Android. But I did unrooted, relock, factory reset. Then did it all again. Still get some of the problems but not as much. This last problem really pist me off. I had been in 4 states and service from Verizon was great in all but one of them. The one that it didn't not work in was in Missouri not even when I got to Springfield. It was late at night so none of the ton Verizon stores I seen were open, I could dial but not have net service. I tried restarting phone even did a factory restore after trying everything I could think of. That reset screwed me though because it made it a useless since I had no net and was unable to set it back up.. Also I couldn't stop at the ton of Verizon stores in the morning bc they didn't open till later in the day and I needed to get home. The weird thing is almost as soon as I crossed into OK the phone loaded up and started working internet and all.
So my question is, is this normal with these phones? And is their any way to make the radio better? It was on global in that setting so I switched to USA. Still seems to work fine now at my house.
Any help or tips would be much appreciated. Or should I try and do a warranty through Motorola?
I really like this phone and its a major improvement over the gn since we at Verizon got skipped with nexus 5. This battery is a beast 12+hrs doing a crap load of stuff on it rocks
Click to expand...
Click to collapse
The speaker issue is definitely a known issue. RMA is the only solution.
Crap that really sucks. Thank you though for the reply. Do you know with the RMA if I have to send the phone back first and wait, or will they send a replacement first? Also do they replace with a new one or reman?
I was really hoping it was something in the settings
Rbh50815 said:
Crap that really sucks. Thank you though for the reply. Do you know with the RMA if I have to send the phone back first and wait, or will they send a replacement first? Also do they replace with a new one or reman?
I was really hoping it was something in the settings
Click to expand...
Click to collapse
Not sure, best to call and find out.
Rbh50815 said:
Crap that really sucks. Thank you though for the reply. Do you know with the RMA if I have to send the phone back first and wait, or will they send a replacement first? Also do they replace with a new one or reman?
I was really hoping it was something in the settings
Click to expand...
Click to collapse
May luck out and get new but at this point in the cycle probably refurb. Have to send in first or have creditcard they can hit for what it worth now to send first. Credit hit will be deleted once they show it coming back.

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