Database Develop

[Q] Captivate USB problems

Hi everyone,
I have an AT&T Captivate SGH-i897 (2nd hand) and i can't mount the phone to my laptop (winXP 32bit). When i plug in the cable to the phone and then the PC i get the "device not recognized".I've donwloaded the Samsung drivers from the xda wiki page and extracted them and tried to update the driveres via Device Mng ,but didn't work.Also dl'ed the Samsung drivers 5.0.x instaled ,and still nothing.USB Debugging is on...
So to recap,my top can't recognize the phone('s internal sd card) so plz help ???????

Try this, go into usb settings and choose "mass storage"
Sent from my SAMSUNG-SGH-I897 using XDA Premium App

install kies

I would also recommend trying to fully uninstall all the drivers that associated on your pc with your phone (samsung or otherwise), and then reinstall the drivers before you plug in your phone. Then try to reconnect.

Just covering the basics. Assuming your phone is working correctly.
You have tried multiple USB ports on your computer, particularly those on the back if it's a desktop.
You have installed correct drivers (x86 or x64)
" for the correct operating system.
You have uninstalled the drivers before trying to reinstall.
You've tried to get Windows/ Mac to find them online (assuming you're using versions of OS that support doing that)
You've first tried Kies mini before full version, uninstalling in between. (Kies full version isn't supported for US, there are workarounds, but that's a different discussion)
On the phone you tell the phone to connect 'USB storage' (from the pull down menu after connected or in the settings)

I too am having problems with USB connectivity on a notebook with Win7/64. The usual failure mode is Windows not recognizing the USB device. I have followed ZBigT's basics, step by step and still cannot connect.
FWIW, my registry is awash with Samsung entries, some of which cannot be deleted.
I've even tried the AIO Toolbox application (to install the 64 bit drivers) to no avail.
Any other tips?

Is usb debugging turned off?

o hey guys sry for keeping u waiting,
i menaged to install ginger ,
the problem was my lap....rusty old bucket!!!!
had my friend come over with his lap and it worked like a charm ,
the problem is now i need a new one ;(,
damn

mrhaley30705 said:
Is usb debugging turned off?
Click to expand...
Click to collapse
Yes. Still no love. Have tried:
usb_drivers_GalaxyS_x64
SGH-i897_Captivate_USB_Drivers_5_02_0_2
mini-KIES
Kies
AIO
uninstalling reinstalling each time
When I plug in the Captivate, any of 3 USB ports on the laptop, Windows gives the "Unrecognized Device..." message.

Go to settings/about phone. Look at the very bottom to see what rom you are running.

mrhaley30705 said:
Go to settings/about phone. Look at the very bottom to see what rom you are running.
Click to expand...
Click to collapse
Paragon RC6.0
FWIW, I also have a Win7/64 desktop with the usb_drivers_GalaxyS_x64 installed and that works fine; can connect see "drives", use ODIN, adb commands etc.
It just the notebook, which I would like to be able to use to connect, especially when I travel, which has issues.

mabovalu said:
Paragon RC6.0
FWIW, I also have a Win7/64 desktop with the usb_drivers_GalaxyS_x64 installed and that works fine; can connect see "drives", use ODIN, adb commands etc.
It just the notebook, which I would like to be able to use to connect, especially when I travel, which has issues.
Click to expand...
Click to collapse
Check in program files for a Samsung folder. There may be remnants from old drivers that need to be manually deleted.

mrhaley30705 said:
Check in program files for a Samsung folder. There may be remnants from old drivers that need to be manually deleted.
Click to expand...
Click to collapse
Thanks for sticking with this. I was able to connect. I as focused on the Registry remnants, but your advice to clear out the Samsung folder in Programs worked. Thank you.
Additional comments: I am now running the Dlev ROM, it's OK, but when I plugged in the USB cable, just to the phone, it launched the Alarm Clock app! So I deleted that.
Then on the first of my four USB ports I got a USB driver failure to install, then the Windows Unrecognized USB device on ports 2 & 3. On port 4 it worked. (This is a Lennovo/Thinkpad notebook.)
I used the usb_drivers_GalaxyS_x64 package as that also worked on my desktop.
Thank you very much.

[Q] USB Debugging/Mass Storage Mode connection to computer issue

Hello folks,
I'm facing this "please insert a disk" issue when connecting my Note to computer via USB Debugging mode / Mass Storage Mode.
I'll let screenshots in the attachment explain itself. #1 shows the screenshot of devices menu when the phone is plugged into the computer in DEBUG mode; #2 shows the screen after I've clicked "connect USB storage" from the drop-down list of the phone; #3 shows what happens when I try to open one of the two "removable disks".
MTP mode works fine, as well as Kies connection. As I finally started exploring the potential of Android platform, I realized that MTP and Kies connection are the most useless connection options for me, and I'd rather leave it in debug mode all day. So has anybody experienced this issue, or had any suggestion on the solution?
As always, many thanks in advance, and many thanks button clicks afterward!
p.s.,
Desktop OS: Win7 Pro X64 SP1
Note: 2.3.6 Stock LB1 Open Germany Firmware, CF rooted LB1 kernel.
Also, I should have all the latest official device driver from Samsung, as I have the latest version of Kies installed (and I discovered a driver folder under Kies' installed location). I'm not so sure about adb driver, but I was able to find the Note to be listed under devices by typing "adb devices". So.. I don't know where could've gone wrong.

Help anyone?

This really sounds weird... I was facing problems of the Galaxy Note not being detected on several Windows7 32/64-Bit SP1 computers as well but this was gone after I installed SAMSUNG_USB_Driver_for_Mobile_Phones.
You are right - from all that i know all required drivers should be available when KIES is installed on your system. Whatis even more strange is that your device seems to be detected as two partitions are available and are displayed in Explorer...
So I would test the following:
- check if your device manager lists any unknown devices
- Uninstall KIES and try to find the SAMSUNG_USB_Driver_for_Mobile_Phones and install those
- check all available USB ports and see if this solves the problem
- try another USB cable
- make sure your (external) SD card is formatted with a Windows compatible file-system e.g. FAT32
Hope this is helpful and helps solving your problem.

Thanks for your reply!
My device manager basically listed all the drivers/devices associated with the phone:
My Device manager shows devices:
Samsung Android Composite ADB interface
Android UMS Composite USB device (x2)
SAMSUNG Android USB Modem
USB Mass Storage Device
USB Mass Storage Device (Android)
I've attached the screenshot when all the drivers being installed when the phone is firstly connected to the computer. Also in the device manager, everything shows "this device is working properly"
I then decided to test with another Note of my friend's (On the same computer). Her Note has no SD card in it, and is completely stock ROM non-rooted LA4 Open Germany firmware. The same thing happened.
One thing worth mentioning: Yesterday, this worked only for once. When I initially encountered this issue, I restarted my computer, and boom, my phone was connected in Debugging mode! However, once disconnected, and I tried to connect it to the computer again, this issue came back. And afterward, no matter how I restart my computer, the phone won't get connected.
I also tried all USB port (USB 2.0 and 3.0), three different cables (2 of them are Samsung OEMs) and failed to address the issue.
I'm nearly exhausted but I will never give up, as this is my only computer and my only phone (haha), and without solving this issue, I'm never gonna be able to view the phone as a USB storage and easily transfer the file from my computer to the phone.
I'm going to try the last thing that I haven't done from the list you posted:
- Uninstall KIES and try to find the SAMSUNG_USB_Driver_for_Mobile_Phones and install those
I believe that I can keep the driver folder in the Kies' folder, as I believe those are the newest Samsung driver, given that the Kies was the latest release version.
So far, I can only conclude that this issue is not related to specific phone but the Windows 7.
And thank you for your help btotaku!
If anyone has any insight into this issue, please help me. Thumbs up for you!

BTW, I was able to extract both SAMSUNG_USB_Driver_for_Mobile_Phones.exe from under Kies' installation path under Program Files x86 folder, and an uncompressed folder of all kinds of drivers for Samsung device, called "USB Drivers".
And looks like I was wrong. The newest version of SAMSUNG_USB_Driver_for_Mobile_Phones I had was 1.4.8. While the driver that came with the newest Kies was 1.4.103
I'll post back soon

Reinstal Windows on your PC bro.
Problem fixed.

is that your internal memory or the sd card?

Same thing happens either with SD card in the phone or not

avetny said:
Reinstal Windows on your PC bro.
Problem fixed.
Click to expand...
Click to collapse
That's the last thing I would do

[SOLVED] Windows 7 can't recognize Samsung Galaxy S Advance GT-I9070

Hi everybody,
I have a 64-bit PC with Windows 7 Ultimate Service Pack 1 and a Samsung Galaxy S Advance GT-I9070 with Android 4.1.2.
I can't install a driver in order to make Windows recognize correctly the phone when I connect it via USB cable.
I've installed and uninstalled Samsung Kies many times with no results. I've also tried some Samsung driver from Windows Update with no success...
When I connect the phone, it is recognized as a MTP Device and the driver installation starts, but always ends with an error, as shown in the attached screen-shot image.
What can I do?
Thank you very very much.
Note: in another PC with WinXP I have no problems.

Firstly make sure phone can run MTP (make sure if you delete MTP releated stuff in system you won't able connect it. Re-flash with Odin) Now if you don't have problem with phone then uninstall drivers & KIES from Windows. Don't just do a uninstall clear temp files, dll files, registry entries (you can use CCleaner) then install THIS DRIVERS.

explanation
King ov Hell said:
Firstly make sure phone can run MTP (make sure if you delete MTP releated stuff in system you won't able connect it. Re-flash with Odin) Now if you don't have problem with phone then uninstall drivers & KIES from Windows. Don't just do a uninstall clear temp files, dll files, registry entries (you can use CCleaner) then install THIS DRIVERS.
Click to expand...
Click to collapse
Hello, thank you for your answer.
How can I make sure my phone can run MTP?
For the complete uninstall, is it enough to run CCleaner, uninstall Kies and then perform the Registry Cleaner in CCleaner?
Thank you

ZioAlfredo said:
Hello, thank you for your answer.
How can I make sure my phone can run MTP?
For the complete uninstall, is it enough to run CCleaner, uninstall Kies and then perform the Registry Cleaner in CCleaner?
Thank you
Click to expand...
Click to collapse
Did you root phone ? or installed a ROM or you just using it stock ?
I noticed something too; if you any have PIN or Password you have to unlock phone otherwise MTP not works. Unlock it and try too.
CCleaner will *probably* be enough but if you want to make sure go to regedit.exe and go to;
Code:
HKEY_CURRENT_USER/Software/
Then delete KIES & USB Driver stuff (don't delete system USB configs & drivers just Samsung's softwares )
EDIT: In start menu click to RUN (or whatever I don't now it's name in English, you're entering a text) Then write
Code:
%AppData%
Then delete KIES & Samsung folders and files.

I've just Updated the phone firmware from Android 2.3.6 to 4.1.2 with Samsung Kies on my WinXP PC.
I've deleted all Samsung Kies registry entries.
Now I'm going to install the driver you suggested...

Let me see results...

King ov Hell said:
Let me see results...
Click to expand...
Click to collapse
Failure... The same as always

ZioAlfredo said:
Failure... The same as always
Click to expand...
Click to collapse
...

I've also installed Windows MTP Porting Kit, but it still fails...
Any idea?..
I think it is the configuration of this PC, because in another brand new PC with Windows 7 I've installed Kies and it all went right.

ZioAlfredo said:
I've also installed Windows MTP Porting Kit, but it still fails...
Any idea?..
I think it is the configuration of this PC, because in another brand new PC with Windows 7 I've installed Kies and it all went right.
Click to expand...
Click to collapse
Have you tried to reboot phone? I lost mtp after charging phone over wall charger. Everytime I need to reboot after charging to get it connected to pc.
Sent from my GT-I9070 using Tapatalk

This may be a bit silly but is important to ask.
Was your PC connected connected to the internet while installing the drivers??
Did you unplug your phone while the drivers were being installed??

anantttt said:
This may be a bit silly but is important to ask.
Was your PC connected connected to the internet while installing the drivers??
Did you unplug your phone while the drivers were being installed??
Click to expand...
Click to collapse
Yes to all.

shut_down said:
Have you tried to reboot phone? I lost mtp after charging phone over wall charger. Everytime I need to reboot after charging to get it connected to pc.
Sent from my GT-I9070 using Tapatalk
Click to expand...
Click to collapse
I've just tried to reboot the phone before connecting it to the PC, but I get the same error (see attachments).
Last year I managed to connect the phone to this PC, but, in any case the connection got interrupted after a while (see this thread).
I don't know what to do...

I had the same problem when i formatted my PC 2 days ago. I did some trial and error and it worked.
1. Dont use any USB Hub if you are using.
2. Remove the Pattern lock or any password security etc. Go to lock screen and select 'None'. (I dont know why but windows doesn't recognise if the device is locked)
3. Have Kies installed. Even new version worked for me. I used 2.5.13043_14
4.Connect your device with the USB cable (Should have MTP option selected which is by default)
5. Windows automatically recognises now and installs the necessary files.
P.S:- Remove the security pattern, etc. It really works.
If worked then pls reply.

Hello,
I've disable any screen lock on my phone and I've connected the USB cable to another USB port (a 3.0 USB port) and Windows magically recognized correctly the device! (no Kies installed, only drivers)
Anyway, after some minutes of usage (cut-paste of files). Windows stopped recognizing the device...
If I disconnect the phone and then connect it back, Windows still recognizes it, but I have few minutes until the device stops being recognized and no file on it can be read...
See attached pictures

ZioAlfredo said:
Hello,
I've disable any screen lock on my phone and I've connected the USB cable to another USB port (a 3.0 USB port) and Windows magically recognized correctly the device! (no Kies installed, only drivers)
Anyway, after some minutes of usage (cut-paste of files). Windows stopped recognizing the device...
If I disconnect the phone and then connect it back, Windows still recognizes it, but I have few minutes until the device stops being recognized and no file on it can be read...
See attached pictures
Click to expand...
Click to collapse
Did you download newest version of drivers? I see in your screenshot it says 2012, on mine it is 2014.
Did you set Windows to gather drivers automaticaly from the internet?

shut_down said:
Did you download newest version of drivers? I see in your screenshot it says 2012, on mine it is 2014.
Did you set Windows to gather drivers automaticaly from the internet?
Click to expand...
Click to collapse
This is how my PC recognizes my phone. The driver seems to be old, but I've configured Windows for downloading drivers automatically and that is all it can do.
Today, th PC did not recognized the phone at once. Then I unmounted and mounted back the MicroSD card and the PC recognized it.
But, after few seconds of folder browsing, the PC lost the connection. I'm thinking that the problem is the SD card.

Solved!
Solved!
It was the USB cable.
I replaced it with an original one and now it works.
Thank you everybody for your effort!

After Android 6.0 update my phone does not show up when connected to computer

I have been facing a strange problem since I updated my Nexus 6 to Android Marshmallow. When ever I am plugging the phone to my computer (Running Windows 7) using the usb cable, I am not being able to tranfer any files. Its showing a message which says that "The device has either stopped responding or has been disconnected". Any help on this will be really appreciated

adb driver already installed?

h20ray said:
adb driver already installed?
Click to expand...
Click to collapse
Yes. It shows that all drivers are installed correctly....In fact, the device also shows under device manager. Its just that no tranfer is possible between the phone and the computer

did you bring down notifications and change connection type to MTP?

In Marshmallow your connection to PC is in Charging Mode by default, you should bring down notifications select connection mode and change connection type to MTP(Media Transfer Protocol).

aliesz said:
In Marshmallow your connection to PC is in Charging Mode by default, you should bring down notifications select connection mode and change connection type to MTP(Media Transfer Protocol).
Click to expand...
Click to collapse
Thanks ......That helped

[Q] cant connect to pc in linux or windows

hi folks!
I recently bought a sm-t713 and i can't get my pc to recognize it in linux or windows.. i want to root and unlock the bootloader but odin cant even see it.. and its not an issue with not having debugging on. thats all turned on. Please advise. thanks!

Nobody knows why? I have oem unlock "on"
debugging "on"
But I cant get my comp to see the device..Have Samsung drivers installed. Still no luck.
How can I fix this? all it does is charge when I hook it to pc but can't transfer files.

sorry double post

Same issue here. I've had no luck sorting it out.

Gutterball said:
hi folks!
I recently bought a sm-t713 and i can't get my pc to recognize it in linux or windows.. i want to root and unlock the bootloader but odin cant even see it.. and its not an issue with not having debugging on. thats all turned on. Please advise. thanks!
Click to expand...
Click to collapse
USB Debugging and MTP use different drivers and are different protocols.
Open a command prompt in windows then type:
adb devices
You should get a response with a serial number if USB debugging is working.
If so then it's likely an MTP driver problem or MTP isn't enabled.
In developer options under USB configuration, ensure MTP is enabled.
If so check the device is detected as an MTP device in windows device manager.

ashyx said:
USB Debugging and MTP use different drivers and are different protocols.
Open a command prompt in windows then type:
adb devices
You should get a response with a serial number if USB debugging is working.
If so then it's likely an MTP driver problem or MTP isn't enabled.
In developer options under USB configuration, ensure MTP is enabled.
If so check the device is detected as an MTP device in windows device manager.
Click to expand...
Click to collapse
What the USB configuration is set to is actually moot. When the device is plugged in to a PC the tablet will bring up a notification stating what mode the USB port is in and also provide the option to change that to MTP mode (Transfer files), provided the drivers are correctly installed and all is in working order. By changing USB configuration to MTP the tablet shows up immediately on the PC but you still have to switch to "Transfer file" mode before you can move files between devices. Either way the results are the same and it takes the same number of steps. I always leave my USB configuration in "System Default" and I have never had any issues.

ashyx said:
USB Debugging and MTP use different drivers and are different protocols.
Open a command prompt in windows then type:
adb devices
You should get a response with a serial number if USB debugging is working.
If so then it's likely an MTP driver problem or MTP isn't enabled.
In developer options under USB configuration, ensure MTP is enabled.
If so check the device is detected as an MTP device in windows device manager.
Click to expand...
Click to collapse
Thanks for helping! under device manager the tablet is showing as a mass storage controller not an mtp device. Even though in the tablet itself I have it set to mtp under developer options.
When I do the command "adb devices" I get this message
C:\Users\Brian\Downloads\platform-tools_r28.0.0-windows\platform-tools>adb devices
List of devices attached
nothings there
Also I was reading this is happening because of the newest stock update from Samsung.. is that true?

Gutterball said:
Thanks for helping! under device manager the tablet is showing as a mass storage controller not an mtp device. Even though in the tablet itself I have it set to mtp under developer options.
When I do the command "adb devices" I get this message
C:\Users\Brian\Downloads\platform-tools_r28.0.0-windows\platform-tools>adb devices
List of devices attached
nothings there
Also I was reading this is happening because of the newest stock update from Samsung.. is that true?
Click to expand...
Click to collapse
No response from the adb command suggests you don't have the correct adb drivers installed or the device isn't being detected at all.
Have you installed the ADB drivers?
I would try a different cable first. Is Windows device manager detecting the device if it's plugged in/unplugged?

ashyx said:
No response from the adb command suggests you don't have the correct adb drivers installed or the device isn't being detected at all.
Have you installed the ADB drivers?
I would try a different cable first. Is Windows device manager detecting the device if it's plugged in/unplugged?
Click to expand...
Click to collapse
Still having trouble here, too.
After flashing a ROM and attempting to install what was probably the wrong Gapps version, I'm now getting a boot loop into TWRP, and the device is still not recognized. I can boot into 'Download Mode', but the device is still not being seen by my PC. I have tried multiple times to install the USB drivers, but Odin 3.12.3 is still not seeing the tablet.
Much as I hate installing hokey, bloated software, would KIES be helpful here?
So, all is not lost (yet) - I can still access TWRP, but I'm not sure where to go from here.
Thanks in advance for any ideas you have.

I
BillTheCat said:
Still having trouble here, too.
After flashing a ROM and attempting to install what was probably the wrong Gapps version, I'm now getting a boot loop into TWRP, and the device is still not recognized. I can boot into 'Download Mode', but the device is still not being seen by my PC. I have tried multiple times to install the USB drivers, but Odin 3.12.3 is still not seeing the tablet.
Much as I hate installing hokey, bloated software, would KIES be helpful here?
So, all is not lost (yet) - I can still access TWRP, but I'm not sure where to go from here.
Thanks in advance for any ideas you have.
Click to expand...
Click to collapse
Considering download mode is totally OS independent and neither uses adb nor mtp drivers it seems the issue is either incorrectly installed usb drivers or faulty cable, device or port issues.
Boot to Download mode, open device manager then plug in the usb cable.
Windows should detect the device as a USB composite device.
If there is no detection then there is a communication issue between device and PC which could be any one of the afore mentioned reasons.
No matter what windows should show some sort of detection as soon as the device is plugged in.
No detection means no matter what drivers are installed its not going to work.
It's probably worth uninstalling the usb ports then rebooting.
Then trying again.

ashyx said:
I
Considering download mode is totally OS independent and neither uses adb nor mtp drivers it seems the issue is either incorrectly installed usb drivers or faulty cable, device or port issues.
Boot to Download mode, open device manager then plug in the usb cable.
Windows should detect the device as a USB composite device.
If there is no detection then there is a communication issue between device and PC which could be any one of the afore mentioned reasons.
No matter what windows should show some sort of detection as soon as the device is plugged in.
No detection means no matter what drivers are installed its not going to work.
It's probably worth uninstalling the usb ports then rebooting.
Then trying again.
Click to expand...
Click to collapse
Well, I'll be dipped in $hit.
What's the probability that one guy could have three dodgy USB cables? Used one, wiggled it around and the PC recognized the device. Looks like I'm in for a quick trip to WallyWorld. Thanks!

ashyx said:
No response from the adb command suggests you don't have the correct adb drivers installed or the device isn't being detected at all.
Have you installed the ADB drivers?
I would try a different cable first. Is Windows device manager detecting the device if it's plugged in/unplugged?
Click to expand...
Click to collapse
yeah, windows device manager detects it as a mass storage controller. I installed the driver from samsung site. Cant be the cord cause it works with the phone. Even linux mint wont pick it up either. Any ideas? Thanks again for helping this is driving me nuts!

Gutterball said:
yeah, windows device manager detects it as a mass storage controller. I installed the driver from samsung site. Cant be the cord cause it works with the phone. Even linux mint wont pick it up either. Any ideas? Thanks again for helping this is driving me nuts!
Click to expand...
Click to collapse
Are you able to connect to the device in TWRP, either ADB or MTP?

ashyx said:
Are you able to connect to the device in TWRP, either ADB or MTP?
Click to expand...
Click to collapse
nope don't have twrp installed. and adb or mtp wont detect it. how can I install twrp? don't I need to bootloader unlock this first? And I cant do it if its not recognized by the comp right?

Gutterball said:
nope don't have twrp installed. and adb or mtp wont detect it. how can I install twrp? don't I need to bootloader unlock this first? And I cant do it if its not recognized by the comp right?
Click to expand...
Click to collapse
Are you certain this is a genuine Samsung and not a copy?
Can you post the build details from the app Phone Info.

ashyx said:
Are you certain this is a genuine Samsung and not a copy?
Can you post the build details from the app Phone Info.
Click to expand...
Click to collapse
screenshot is in the attachment.