LTE problem - One (M7) Q&A, Help & Troubleshooting

Hello,
I live in Belgium but bought an HTC One in the Netherlands because the phone wasn't available in Belgium at that time.
Now, the problem is I can't recieve any 4G and I'm still not on the latest software update.
My guess is that I'm branded to a provider in the Netherlands and that's the reason I don't get 4G nor latest updates.
The company I bought the phone from told me the phones were unbranded so I don't want to complain to them too quickly.
Is there another explanation for this besides having a branded device?
Thanks in advance!

In settings -> Data Mobile -> Network Mode have you checked GSM/WCDMA/LTE?

Guich said:
In settings -> Data Mobile -> Network Mode have you checked GSM/WCDMA/LTE?
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Click to collapse
Yes, but I'm almost 100% sure that my device is branded, since I did some research on my firmware number and it turns out it matches to T-Mobile. I guess I'll have to go complain to the company that sold me the phone :s

Related

[Q] Vodafone ROM on Orange Branded Phone

Hi,
I have an Orange branded Samsung Galaxy S that is being used on the Vodafone network. This all works find except for Data. The button from the drop down menu can't even be pressed/hilighted and 3G never shows on the status bar. We've tried putting an Orange sim in and data works fine with that but not with the Voda one.
Is this a conflict between the Orange Phone and Voda network and do I need to (or can I even) flash a Vodafone stock ROM in place of the Orange one?
Sorry if this has been asked before but I've searched and can't find an answer. Thanks for any help.
Either call up Vodaphone and ask them to send your APN settings or search their website or the net. Theses are the settings that tell the phone where to link to and which network you belong. The phone is probably trying to link to the Orange data network but obviously being rejected.
Thanks but we have tried that and it's all set up for Vodafone. That's why I couldn't understand that the orange sim connected straight away.
Sent from my HTC Desire HD A9191 using XDA
Hmm.. Have you asked if Vodafone has activated your data or de-activated it...
Also try going to the settings menu and make sure 3g data is enabled, and if it is maybe also check data roaming.
Lastly yes you should be able to flash a Vodafone stock rom on the phone as all it provides is the Vodafone bloatware. All the specs are the same in the device so there shouldn't be a conflict.
Thanks, I'll contact Vodafone again. Although I'm not holding out much hope, they seem to have as much technical knowledge as a 3 year old. The last one told me I would have to switch WiFi off before it would switch to 3g when out of range.
Thanks for your help
Sent from my HTC Desire HD A9191 using XDA

[Q] LTE option missing in network selection

Hello modders,
I am considering buying the Xperia Z because I really like the device and software.
However after my first hands-on experience, I have discovered that the c6603 model, sold by our carrier (T-Mobile CZ), seems to have LTE disabled. Although the service menu does show all the supported LTE bands, when I go to Settings-Mobile networks and try to change the enabled networks, only the following options are available:
- WCDMA only
- GSM only
- WCDMA/GSM mode
The question remains, how this is controlled and what can be done to enable the search and support for LTE networks.
Is this stored somewhere in some carrier settings file? Is it carrier specific, so that with some operators, this is enabled automatically, for others it's disabled? Can we change it somehow?
I am not feeling quite well about these options being disabled per-carrier.
Thanks.
I think flashing unbranded firmware will work for you.
Sent from my C6602 using xda premium
I found in the UK, the option was missing on my UK Phones 4U firmware (350).
I thought it was some mods initially, but after applying the Greece FTF unbranded update (434), i got it back, even whilst running the same mods.
I flashed the UK 434 FTF update, and it's missing again, with the same mods.
These are only stock mods, status bar menu icons, reboot mod.
I will re flash the Greece Unbranded FTF and confirm if it's still missing, if it is not missing, for some reason, the UK unbranded FTF's (350 and 434) have it missing.
I flashed the .434 Nordic ftf and the LTE option is there. It wasn't on the original 3 rom.
I can't notice any difference at all that its a Nordic ftf and not a uk one, so I'll stick with this.
if LTE option is missing, it's only the option concealed but LTE is still there.
the culprit may be /vendor/overlay/com.android.phone-res.apk. try delete it after rooting.
otherwise, just ignore it and dial *#*#4636#*#* to enter what mode and you can see LTE options there.
zajDee said:
Hello modders,
I am considering buying the Xperia Z because I really like the device and software.
However after my first hands-on experience, I have discovered that the c6603 model, sold by our carrier (T-Mobile CZ), seems to have LTE disabled. Although the service menu does show all the supported LTE bands, when I go to Settings-Mobile networks and try to change the enabled networks, only the following options are available:
- WCDMA only
- GSM only
- WCDMA/GSM mode
The question remains, how this is controlled and what can be done to enable the search and support for LTE networks.
Is this stored somewhere in some carrier settings file? Is it carrier specific, so that with some operators, this is enabled automatically, for others it's disabled? Can we change it somehow?
I am not feeling quite well about these options being disabled per-carrier.
Thanks.
Click to expand...
Click to collapse
This is controlled by your vendor's customisation of the ROM, I am guessing if they have removed LTE, then they do not support it. Therefore not sure why you would want to add it back, because you will not be able to use it. Because once your vendor supports LTE, I am certain they will send you out an update.
My phone has LTE, my provider has LTE. But I had no LTE on my phone, until I changed the plan I was on. And I couldn't force that on, because the vendor blocked that.
In addition as stated here any generic ROM should give you the phone/ROM in all it's glory, provided your vendor has LTE
Did you choose the correct setting in mobile network
spida_singh said:
I found in the UK, the option was missing on my UK Phones 4U firmware (350).
I thought it was some mods initially, but after applying the Greece FTF unbranded update (434), i got it back, even whilst running the same mods.
I flashed the UK 434 FTF update, and it's missing again, with the same mods.
These are only stock mods, status bar menu icons, reboot mod.
I will re flash the Greece Unbranded FTF and confirm if it's still missing, if it is not missing, for some reason, the UK unbranded FTF's (350 and 434) have it missing.
Click to expand...
Click to collapse
I bought a Phones4U unbranded XZ a few days ago, with a T-Mob contract, and it DOES have the option, it had on when I was on 350 and it still has it now on 434. Perhaps it's related to the APN settings that the carrier sends you OTA? Obviously T-Mob is part of EE which has 4G so that could have done something.
I don't understand why your XZ doesn't have the settings though.
Are you sure you have the Z supporting LTE? There is a LTE and non LTE version on sale.
Sent from my Xperia Z using xda premium
alias_neo said:
I bought a Phones4U unbranded XZ a few days ago, with a T-Mob contract, and it DOES have the option, it had on when I was on 350 and it still has it now on 434. Perhaps it's related to the APN settings that the carrier sends you OTA? Obviously T-Mob is part of EE which has 4G so that could have done something.
I don't understand why your XZ doesn't have the settings though.
Click to expand...
Click to collapse
This was my next question, is it possible that the UK firmware reads the SIM card first and then 'knows' wether your current network is able to run LTE / 4G, if it's not, it only allows you to select the most appropriate setting, in my case GSM / WCDMA
Im on o2, not 4G, but the option was still selectable on my old Xperia V, and the Greece Unbranded Xperia Z FTF.
Have you tried a non 4G SIM / network in your phone to see if you get the option or not? Or could you...just to rule this out? If it is most likely APN related, then am not fussed, as soon as O2 has 4G, i should be able to utilize it
Cheers
spida_singh said:
This was my next question, is it possible that the UK firmware reads the SIM card first and then 'knows' wether your current network is able to run LTE / 4G, if it's not, it only allows you to select the most appropriate setting, in my case GSM / WCDMA
Im on o2, not 4G, but the option was still selectable on my old Xperia V, and the Greece Unbranded Xperia Z FTF.
Have you tried a non 4G ISM / network in your phone to see if you get the option or not? Or could you...just to rule this out?
Cheers
Click to expand...
Click to collapse
I havn't but I'll give it a go for you after work with my Vodafone SIM and let you know.
spida_singh said:
This was my next question, is it possible that the UK firmware reads the SIM card first and then 'knows' wether your current network is able to run LTE / 4G, if it's not, it only allows you to select the most appropriate setting, in my case GSM / WCDMA
Im on o2, not 4G, but the option was still selectable on my old Xperia V, and the Greece Unbranded Xperia Z FTF.
Have you tried a non 4G SIM / network in your phone to see if you get the option or not? Or could you...just to rule this out? If it is most likely APN related, then am not fussed, as soon as O2 has 4G, i should be able to utilize it
Cheers
Click to expand...
Click to collapse
Again only if your provider has locked this part out of the sim card, pretty crap if they did because this can be easily be controlled from within the network. Because when you scan it should show all networks around even ones you can't connect to, if not they have locked certain bands on the sim

3 lte cannot connect

I have tried to connect to 3 lte but it says it cannot iam on EXistenZ v5.0.0 rooted havnt recieved any carrier updates would returning to stock 4.3 fix this.
It says could not connect to the selected network. Please make sure that the sim card is inserted or the selected network is available
RJASSI21 said:
It says could not connect to the selected network. Please make sure that the sim card is inserted or the selected network is available
Click to expand...
Click to collapse
Have you downloaded the internet settings?
Wireless & networks > more... > internet settings
Mackay53 said:
Have you downloaded the internet settings?
Wireless & networks > more... > internet settings
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Click to collapse
Yes I have I shall try again I think some people have said that the Internet on the network has been down today so ill try ASAP but will try again now
RJASSI21 said:
I have tried to connect to 3 lte but it says it cannot iam on EXistenZ v5.0.0 rooted havnt recieved any carrier updates would returning to stock 4.3 fix this.
Click to expand...
Click to collapse
I am assuming you are referring to Hutchinson 3 UK (Three).
We don't currently have an LTE network, it is rumored to be live around the middle of 2015.
Not strictly true. 3 have started rolling out 4g to a few cities in the UK.
Reading and Leeds being two off the top of my head.
There's loads of info on their website about it.
Sent from my Nexus 7 using xda app-developers app
warface said:
Not strictly true. 3 have started rolling out 4g to a few cities in the UK.
Reading and Leeds being two off the top of my head.
There's loads of info on their website about it.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Yes and I have checked the network coverage checker on the website and it says its available in the area and should be if my C6603 can find it in mobile networks apparently theres ment to be an update to update the carrier or something like iPhone does also I dont have the 4G option were nfc is I think I might try flashing stock 4.3 ftf and then try I thing my brother has the same problem and hes on eXistenZ for xperia Sp though so I could just be the rom
RJASSI21 said:
Yes and I have checked the network coverage checker on the website and it says its available in the area and should be if my C6603 can find it in mobile networks apparently theres ment to be an update to update the carrier or something like iPhone does also I dont have the 4G option were nfc is I think I might try flashing stock 4.3 ftf and then try I thing my brother has the same problem and hes on eXistenZ for xperia Sp though so I could just be the rom
Click to expand...
Click to collapse
Actually, it might be that your handset needs to be enabled by Three to actually connect. Might be worth giving Three a ring.
Your handset SHOULD be able to see 4g networks. Mine does, and I'm running the exact same rom.
Settings > Wireless & Networks > More > Mobile Networks > Network Operators. Your handset should then search for a while, and bring up a list of all the networks it can see, like this:
warface said:
Actually, it might be that your handset needs to be enabled by Three to actually connect. Might be worth giving Three a ring.
Your handset SHOULD be able to see 4g networks. Mine does, and I'm running the exact same rom.
Settings > Wireless & Networks > More > Mobile Networks > Network Operators. Your handset should then search for a while, and bring up a list of all the networks it can see, like this:
Click to expand...
Click to collapse
It does so ill try contacting 3
Ok my bad, my info was off. I'm glad they finally have begun the roll out. Bring it to Bath

Wifi Calling Vodafone UK

Hi anyone got WiFi calling enabled with Vodafone UK? I don't see the option in my phone app > Settings...?
kc1 said:
Hi anyone got WiFi calling enabled with Vodafone UK? I don't see the option in my phone app > Settings...?
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Click to collapse
O2 is the only provider in the UK to offer WifiCalling. I'm on Vodafone and they are hardly cutting edge with their rollout of new technology. Searching on their forums there's no mention of it, so I don't think you'll be making the most of it any time soon.
Didgesteve said:
O2 is the only provider in the UK to offer WifiCalling. I'm on Vodafone and they are hardly cutting edge with their rollout of new technology. Searching on their forums there's no mention of it, so I don't think you'll be making the most of it any time soon.
Click to expand...
Click to collapse
Their support website https://support.vodafone.co.uk/Using-our-network/Wi-Fi-Calling/67269365/How-do-I-set-up-Wi-Fi-Calling-on-an-Android-phone.htm lists XZ1 Compact as compatible they support it, but as usual their "Live chat" "support" is useless. I've Texted CALLING to 97888, and got a confirmation text and an OTA provsioning text, rebooted the phone but still don't see it listed as a option in the Phone > Settings > Calls menu
kc1 said:
Their support website https://support.vodafone.co.uk/Using-our-network/Wi-Fi-Calling/67269365/How-do-I-set-up-Wi-Fi-Calling-on-an-Android-phone.htm lists XZ1 Compact as compatible they support it, but as usual their "Live chat" "support" is useless. I've Texted CALLING to 97888, and got a confirmation text and an OTA provsioning text, rebooted the phone but still don't see it listed as a option in the Phone > Settings > Calls menu
Click to expand...
Click to collapse
Is it a vodafone firmware build on the phone?
Apparently there are some updated APN settings for getting the wificalling working
Didgesteve said:
Is it a vodafone firmware build on the phone?
Apparently there are some updated APN settings for getting the wificalling working
Click to expand...
Click to collapse
Thanks,
Interestingly, the process I followed did send an over the air provisioning update but not with those settings
I added a new set of APN settings matching those in that post, but I still don't see Wifi Calling in Phone > Settings > Calls.
I just see the attached:
Actually EE and three also offer WiFi calling. I have used both
Sent from my iPhone using Tapatalk
saeybia said:
Actually EE and three also offer WiFi calling. I have used both
Click to expand...
Click to collapse
Did your rom/phone settings show Wifi Calling as an option before receiving any update from the carrier? Did you have ROMs/ software from EE or 3?
kc1 said:
Thanks,
Interestingly, the process I followed did send an over the air provisioning update but not with those settings
I added a new set of APN settings matching those in that post, but I still don't see Wifi Calling in Phone > Settings > Calls.
I just see the attached:
Click to expand...
Click to collapse
The Vodafone forums mention missing WifiCalling button and the resolution is that it has to be pushed to your phone as an update by someone on the Vodafone tech support team.
More support calls to the worst support call provider.

Xperia 1 ii - Vodafone?

Hi all
I have read online that the Xperia 1 ii will be available on Vodafone and via carphonewarehouse in the UK, but have seen nothing relating to preorders there?
Is it that there are no preorders via these outlets and o2 has exclusivity on the preorder bonus?
The better value will always be O2 anyway with the refresh trick, but just seems odd that the phone officially goes on sale on Thursday next week and only o2 have offered up preorder slots?
The Xperia 1 II is exclusive to O2 at the moment. Not sure when other networks will get it.
I'm with Vodafone as I get the 15% discount and can't find anything about this phone coming to Vodafone. Hope it available in August when it's time for me to upgrade
It's on the Vodafone UK website now.
Could someone with the Xperia 1 II from Vodafone UK please tell me Customization Version of the firmware that came with the phone? I ask because I want to get Vodafone VoLTE working on my O2-provided phone, but the only Vodafone firmware on XperiFirm right now is 1321-8394 which is described as "Vodafone LC Net Locked" and I'm a bit worried about the "Net Locked" bit and don't know what that means.
You can find your Customization Version by opening the service menu by dialling:
*#*#SERVICE#*#*
Then Service info -> Software info -> Customization Version
Thanks
brocnical said:
It's on the Vodafone UK website now.
Could someone with the Xperia 1 II from Vodafone UK please tell me Customization Version of the firmware that came with the phone? I ask because I want to get Vodafone VoLTE working on my O2-provided phone, but the only Vodafone firmware on XperiFirm right now is 1321-8394 which is described as "Vodafone LC Net Locked" and I'm a bit worried about the "Net Locked" bit and don't know what that means.
You can find your Customization Version by opening the service menu by dialling:
*#*#SERVICE#*#*
Then Service info -> Software info -> Customization Version
Thanks
Click to expand...
Click to collapse
I got the information off someone on Reddit. Phones bought directly from Vodafone in the UK ship with the 1321-8394 "Vodafone LC Net Locked" firmware. We suspect this firmware is locked to work only with a Vodafone SIM so don't recommend it. If in the UK, you're better off with the 1321-7192 "Customized UK" firmware, as on this firmware VoLTE and WiFi calling both work on Vodafone UK and the other UK networks too.
Has anyone else noticed that after the 58.0.A.3.88 update that Vodafone UK WiFi-Calling no longer works on the Customized UK firmware?
I have the UK customised firmware to move me away from O2 ROM,
I had the new update rolled out automatically this morning.
WiFi calling didn't seem to work initially but then some app auto ran and said something like 'Downloading IME data" I clicked it and let it complete and is said vodafone WiFi calling updated or some sort of similar message.
Seems to be working fine now, I have a VF business sim installed.
brocnical said:
Has anyone else noticed that after the 58.0.A.3.88 update that Vodafone UK WiFi-Calling no longer works on the Customized UK firmware?
Click to expand...
Click to collapse
MAX_G said:
I have the UK customised firmware to move me away from O2 ROM,
I had the new update rolled out automatically this morning.
WiFi calling didn't seem to work initially but then some app auto ran and said something like 'Downloading IME data" I clicked it and let it complete and is said vodafone WiFi calling updated or some sort of similar message.
Seems to be working fine now, I have a VF business sim installed.
Click to expand...
Click to collapse
OK, just was in an area there with poor mobile signal and WiFi calling is working fine. Thing is the #*#*4636#*#* menu shows that Wifi Calling not provisioned, and there is no longer an option to turn it on or off in the network settings. However, when you need it WiFi calling is still working fine and IMS status then shows Voice over WiFi: Available.

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