Hi has anybody else got this problem, my HTC one only syncs email when Im connected via WIFI, when out on road i do not receive emails but soon as i get back to office or home I receive all of them, this never happened with my One XL have i set something wrong?
same problem
I dont use wifi a lot so I've not replicated your issue yet (at least the wifi part)
I do, however, know that my phone does NOT automatically "push" the new e-mails when on data. The e-mail software waits for me to turn it on which in turn 'forces' an update.
Any help on this matter would be great.
Thanks.
EDIT:
I have just tried turning on wifi, and e-mail still does not push. When I open the app, it then syncs.
Related
Howdy,
I am having trouble using smpts with our servers here at work. It sometimes works and most of the time does not. When it does not work I get a generic message about not being able to download messages or the account info is not right. Obviously the account info is right as I can occasionally send. Sending and receiving are set up for secure access to our servers. When we watch the server logs sometimes what we see is that the phone connects and then does nothing. Other times we never even see a connection attempt. Of course now and then it will send the mail like nothing is wrong. Sometimes it seems that a soft-reset helps to send mail ONCE, and then it is hosed again. The soft-reset does not always work either. I did not try to use secure email when I had the stock ROM, has anyone done this?
Anyone using secure email on the Cingular 8125 (built in mail client) and having issues? I'm running the Molski beta 3.2 rom and typically have the phone overclocked to 240. I've tried dropping the overclock but that did not seem to help the issue.
C
Certificate
I had to install a certificate, provided by my company, to receive email.
We have a certificate on our server but the weird thing is that every now and then the phone will send the mail. When it works it works as expected and we see the log in and file transfer in the server logs. Otherwise it either connects and then just seems to drop the connection or does not even show a connect attempt.
How/where did you install your cert?
Cy
Sorry but I dont understand the problem.
I assume you are trying to use push technology with an exchange server 2003 sp2.
If so the certificate you need is the one installed as the security check on the server. In my case this is a self generated one using a domain name I own. Some people use a more secure one that can be purchased.
A good place to start with this problem is to go to the mobile settings on the exchange server and turn off the security, this will allow you to check this is a certificate issue, you need to check the obvious as well, firewalls etc..
I use secure IMAP and secure SMTP on summiter's last rom and it works fine most of the time. Sometimes it won't connect, but i think that is either a cingular issue or it also seems to happen if my push email (Exchange) is doing some random activity on my phone. It is definitley more reliable than trying to view my hotmail...
My phone prompts me about the certificate every once in awhile. I just click yes and move on. It prompts me after rebuilding the phone or randomly every couple of weeks, usually after a reboot.
what protocol are you using for receiving email on the phone? pop or imap?
try it on a 2.xx rom and see how it goes.
We do not use exchange here. This is not a push setup. I have the phone checking for mail every 5 minutes. We have a very customized Linux server running sendmail. As I mentioned earlier, the incoming pop3s is working great. But most of the time I get an error on the phone when trying to send using smtps. About 1 in 5-10 attempts will go right through. It is very strange that on our server we do not see much in the way of details. It has to be something about the phone/cingular service. When we check the functionality of our server config using a desktop client configured for secure send/receive it works every time.
Cy
"Why do we always seem to get these intermittent problems?"
weird. if mine is going to have trouble it just won't connect at all. once it starts downloading email, it will send as well. Try the new 3.3 rom and see if it works for you with that one. Mine is working great on there
Yes, I loaded the new 3.3 yesterday and it seems to have fixed the issue. Although now I am having trouble with Cingular's IPs not resolving so our server won't forward my emails. :/ But, that is another issue.
Thanks to everyone for trying to help me with this issue.
Cy
Hi everyone
Have been using the Diamond for a few days now and have noticed a few quirks here and there. Mostly are software issues that I think will be ironed out in later releases of the ROM but for now there are a few issues that I was wondering if anyone else was having.
I have my own Exchange server running and have Direct Push/3G on constantly. The only issue is that sometimes i get the mail come through via Direct Push while sometimes it doesnt. In those situations I have to push "sync" in active sync for it to grab the new mails.
My settings are on "as item arrives" for both peak and offpeak and the status in active sync is shown as connected. This worked perfectly on my Trinity and Direct Push has never missed a beat once.
Anyone else experiencing similar issues?
The only time I ever experienced this is when O2 had a data outage in the UK yesterday. Other than that it has worked flawlessly.
Have my own exchange aswell, and haven't any problems so far !
Have you tried checking the peak times in the options for activesync?
not Diamond-related at all (since I don't have one yet) - but are you perhaps roaming networks sometimes?
had a customer with this issue and there is an extra option 'sync when roaming' (at least in WM5) - syncing manually worked in other networks without option enabled
HKC\Software\HTC\Manila:
PushMailOn : default value is "0" ( OFF)
PLease chech this value in your registry. I wonder if this settings might affect push mail avaiability for you.
I would set to "1" and soft reset to confirm.
I have the problem also! I had no problems with a TyTN II being used on the same Exchange server, but the diamond has a mind of it's own.
The peak time is on the default 8am to 8pm and reverse for off peak. But I dont think this affects it since I have it on "as item arrives" for both.
I dont have "use above settings when roaming" ticked since I'm in a very well covered 3G zone. The "H" icon is constantly on where I am.
I havent tried the reg edit yet SecureGSM, thanx for the tip. I will try to isolate the problem and do that for a last resort.
Is your problem consistent or inconsistent vas79?
I have noticed something but not sure if my paranoia or what but I have a feeling the time size affects it. If you have it large at the default size the mail comes in fine. But when you minimise the time to see more calendar items, the mail does not direct push. I'm still testing this so i'll post result after a few days of use in both.
Well it consistently doesn't work!
I very rarely hear the email alert when the phone is in standby. When I turn the phone on a unlock no email then within 10 seconds email will come in and get the little icon by the Mail saying how many new emails.
Alternatively I'd go to Activesync and it would say last sync'd at XXX rather than connected. I then select Sync which it does then it stays connected until next time.
If I go to the comm manger it says Direct Push is on and Data Connection on.
I can live with it, because i assume it's a bug and it will get fixed!..
My major gripe is it doesn't ring straight away, takes 3/4 rings to get going and ring. I have missed so many calls because of this!
i have been using Diamond with Exchange Server 2007 pushmail via GPRS since 1st June. There is no problem so far.
I am using BlackBerry at the same time. Basically pushmail arrives later than blackberry for 1.5 secs, I am sure all mails can be arrived to my Diamond in these 2 weeks.
vas79 said:
Well it consistently doesn't work!
I very rarely hear the email alert when the phone is in standby. When I turn the phone on a unlock no email then within 10 seconds email will come in and get the little icon by the Mail saying how many new emails.
Alternatively I'd go to Activesync and it would say last sync'd at XXX rather than connected. I then select Sync which it does then it stays connected until next time.
If I go to the comm manger it says Direct Push is on and Data Connection on.
I can live with it, because i assume it's a bug and it will get fixed!..
My major gripe is it doesn't ring straight away, takes 3/4 rings to get going and ring. I have missed so many calls because of this!
Click to expand...
Click to collapse
hmmm ok, seems like you have a different problem to me. Mine actually says "connected" but mail just doesnt get pushed out or rather Diamond doesnt get the message. Have you made sure that you have "as item arrives" in the schedule (in activesync) for both peak and off peak?
yuhaohuang said:
hmmm ok, seems like you have a different problem to me. Mine actually says "connected" but mail just doesnt get pushed out or rather Diamond doesnt get the message. Have you made sure that you have "as item arrives" in the schedule (in activesync) for both peak and off peak?
Click to expand...
Click to collapse
Yep, everything says "as item arrives" also tried ticking even when roaming, when i'm not!!
Actually today it has said connected everytime I've checked!
Only thing I changed yesterday was one of the registry tweaks to improve touchflo 3d performance.
When the UK rom drops and we can load it I will see then!
UK Rom here and seeing exactly the same issues!
Mine has been working fine too...
i have flashed my tilt with HyperDragon's nov 15th rom...everything is awesome, but i am unable to sync or obtain my email from Gmail...its giving me a data connection error...saying that there is no connection and that i should check my setting...but i can access the internet so i do have access to the internet...help please...thanks in advanced...
Are you using bluetooth when this happens? And have you tried going airplanemode> then turn just phone back on? Then launch gmail? There are a couple weird bugs.
The bluetooth only usually effects wiifii for me... however if your not soft resetting once inawhile i could see maybe your just bugged out. (?)
Theres also an app here somewhere gsynch or something its called, punch in your account shizzle and it synchs you all up.
Hey, I'm getting really bugged by this problem here.
I recently went to energy 1.3 and when I hit send/receive in my yahoo emails it logs on and sits at "receiving headers" for about 3 minutes before it gives up. I cant get it to download any of my emails. Anyone have any insight on this? I have no clue, maybe its a connection setting?
I know that when I load up the rom for the first time it says multiple connections found and it makes me pick from some weird ones (tracfone, voce) I usually pick voce to get it to go away then I go to the connection wizard and select ATT. I'm lost :-(
Solution! Clear all Yahoo! emails out of the phone, and start over. It somehow got hung up when I changed some email settings. It seems to be working fine now.
Wait so there's a limit to how many emails you can have on your phone? I had the same problem with my gmail account. It wouldn't let me dl any more emails after a certain limit. I thought it was a software problem.
After about 2hours of using my phone on wifi the exchange sync (built in mail application) doesn't sync anymore (internet itself keeps working). If I then disable en enable wifi, it works again.
I connect to exchange via https (outlook anywhere). Same goes for calendar.
btw, my GMAIL keeps working with no problem. It's just exchange that stops syncing
have you tried restarting the phone?
might be a service that got stuck
yep, doesn't fix it.
I'm gonna test TouchDown to see if it shows the same behaviour
Are you accessing Exchange via "Email for Exchange" or "Corporate"?
what do you mean?
I've made an account on my phone that connects to the 'webmail' of the exchange. Official name is Outlook Anywhere.
noob with similar issue
I'm a relative newbie to this forum so unsure of posting protocol, apologies in advance.
But whatever. I have the att version of the galaxy--the captivate--and have had a hard time getting exchange to work reliably. I've several times deleted and re-created my exchange account, and it will sync initially, and sometimes once or twice thereafter. But then, it ceases working competely, simply saying it has a "connection error".
This happens whether I'm on my company's wi-fi, home wi-fi, or just over the air 3G. the only fix is to recreate the account, and that's a pain.
I had an old winmo HTC fuze for a couple years, and it worked fine with this exchange server--I don't think I ever had to recreate the account, and it was thoroughly reliable. I also borrowed an old G1 for a couple weeks, used Roadsync, and it worked fine too.
I read in another forum that advanced task killer was the culprit, so I deinstalled it. No change. I also read that turning the synchronization on & off from the power widget was worth trying. Also no change.
Any other ideas? I too will try a 3rd party client before returning the phone. I mostly like the phone otherwise, though the GPS problem is annoying.
Appreciate any help.
Tried it with Touchdown: same issue. It tells me: No available network. However website continue to work...
When I click some links/visit some sites, it starts working again...
jehan1 said:
Tried it with Touchdown: same issue. It tells me: No available network. However website continue to work...
When I click some links/visit some sites, it starts working again...
Click to expand...
Click to collapse
it sounds like the Wireless or 3G goes into sleep mode when you are not using it.
I have a similar problem, my calendar is able to sync but contacts unable to sync with exchange server.