Hey all,
I just received a new headphone jack flap (The one my XZ keeps opening due to a rip in the plastic).
Only problem is, I have no idea how to install it... I don't know how to remove the old one (No, cutting it with scissors or pulling it until it rips doesn't count) - And after that how to install the new flap.
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I hope I don't need to actually open the Phone for this, as it might beat the point of getting a new flap for water resistance, and then screwing it permanently myself.
I *think* you have to open the phone.
I took my Xperia S to the official repair service in order to have one of the flaps replaced. They charged me 3€ total and they did it in 15 min. So it was in and out.
Probably it is te same for the Z. If I were you I'd take it to the official repair service if you don't want to lose the warranty.
Sigh... Figured as much. Thing is I'm already on 4.2.2 (unlocked BL of course). I'll have to flash 307 and relock bootloader to use official service... That's what I'm trying to avoid.
I don't know, man, broken flaps are not covered by warranty anyway.
Funny thing is that when I bought my 2nd Xperia S (first one was under an operator contract so no unlockable bootloader), the first thing I did was to unlock the bootloader, install a rom etc, and after a few hours of use, I saw dead pixels in a row on the screen. I took the phone to the repair service and since I bought the phone there just the day before and they remembered my face and everything, no paperwork was needed, the guy told me yeah no worries, I'ma install a new screen wait a bit. 20 min later the guy came at me yelling, literally yelling, what did you do to the phone?!!! the system doesn't even recognizes it!!! You know how much this is gonna cost to you??!!! 150€!!!! This is not covered by warranty!!!! But come on, I just payed 450€ for it just yesterday, are you kidding me? - I replied, and we had a little confrontation over the warranty claims.
Of course, I forgot to relock the bootloader before having it sent for repairs, thus causing me to lose any warranty claim I could have. He called his manager, he somewhat understood the situation and spared me those 150€, warning me that next time they would not repair it. Don't worry I know how to lock it back I said. And so did I this time my device needed service, I sent the phone to have the main mic and one flap replaced. They just charged me 3€ for the flap, as the mic was covered by warranty.
So what I mean with all of this is that even if you had the bootloader locked, they would charge you X amount of money for replacing the flap. Just tell them my bootloader is unlocked, just replace the flap and charge whatever you need to charge.
Ouch... Inconsiderate morons, it's not like you defaced the phone or anything....
Will try what you suggested, worst case scenario? Time to learn how to open the phone myself. :banghead:
Tamirwig said:
Ouch... Inconsiderate morons, it's not like you defaced the phone or anything....
Will try what you suggested, worst case scenario? Time to learn how to open the phone myself. :banghead:
Click to expand...
Click to collapse
I heard the Xperia Z had the back cover glued instead of using screws to close the back in order to be more water resistant. If that's the case, I don't think the Z is user repairable.
That's a problem. You see, there might not be an actual lab for the repair service where I am. That means you submit your phone through the store where you bought the phone and they send it to the importer for the warranty. Which is a big hassle for something like a flap - I wouldn't like to be without a phone for a couple of days just for that. Let's just hope it's not the case.
Well, that went horribly. I told them at the repair center my BL is unlocked. The receptionist had no idea what I was talking about and kept saying they'll flash stock firmware despite my objections and only needing a flap replacement.
Eventually they charged me for 30€, claiming not only BL unlock is a void of warranty, but also that the flaps are not covered under warranty at all (so they'd charge people 30€ even if their BL is unlocked and they just need a flap replaced).
They refused to use the replacement flap I brought with me, claiming they can't validate its quality.
Moreover, they claimed the 30€ are for opening and sealing the device (technician work time) - something that should take mere minutes for a train professional.
Next time I'm going to a private lab or trying myself, screw warranty.
At least I have a backup flap...
Replacing a flap is easy, well at least if you have the proper tools needed to do it. It requires opening the device, which is as simple as pulling the back side, then loose the flap, place the new one, remove the sticky seal, apply a new one, and put again the back cover. A 15 minutes job.
30€ is a standard price for this kind of job, pretty cheap, less would have been a surprise. And it is obvious why they didn't accepted the spare flap you tried to give to them, they guarantee all repairs, obviously they don't want to guarantee a repair done using low quality eBay replacements and you should prefer the official replacement also.
The next time, before buying parts, see if you will be able to install it for yourself or not.
Tamirwig said:
Well, that went horribly. I told them at the repair center my BL is unlocked. The receptionist had no idea what I was talking about and kept saying they'll flash stock firmware despite my objections and only needing a flap replacement.
Eventually they charged me for 30€, claiming not only BL unlock is a void of warranty, but also that the flaps are not covered under warranty at all (so they'd charge people 30€ even if their BL is unlocked and they just need a flap replaced).
They refused to use the replacement flap I brought with me, claiming they can't validate its quality.
Moreover, they claimed the 30€ are for opening and sealing the device (technician work time) - something that should take mere minutes for a train professional.
Next time I'm going to a private lab or trying myself, screw warranty.
At least I have a backup flap...
Click to expand...
Click to collapse
did they re-flash your phone then and if so did they re-lock your bootloader?
jimsey said:
did they re-flash your phone then and if so did they re-lock your bootloader?
Click to expand...
Click to collapse
Nope, when they noticed the BL was open they claimed warranty is void (regardless of the flap not being covered by warranty). They didn't touch it - still on 4.2.2 leak rooted.
Although a physical fault can't be related to the blog being unlocked it does state when getting the code to unlock it that the warranty is void.
Tough one that as it's two different issues :s I guess it's there if people unlock then root/over clock and kill the phone and claim it's a fault.
The decent thing would be to log it as a physical fault for the casing but log against the imei no software/internal faults will be fixed.
Sent from my C6603 using xda premium
Tamirwig said:
Hey all,
I just received a new headphone jack flap (The one my XZ keeps opening due to a rip in the plastic).
Only problem is, I have no idea how to install it... I don't know how to remove the old one (No, cutting it with scissors or pulling it until it rips doesn't count) - And after that how to install the new flap.
I hope I don't need to actually open the Phone for this, as it might beat the point of getting a new flap for water resistance, and then screwing it permanently myself.
Click to expand...
Click to collapse
may i know please that from where did you order the flap from? I too want to order one please help
Ame123 said:
may i know please that from where did you order the flap from? I too want to order one please help
Click to expand...
Click to collapse
Rounded.com or http://www.etradesupply.com/oem-sony-xperia-z-l36h-sd-card-cap-set-black.html
Related
hey i don't know if i am posting this in the right section or not, but here it goes:
ok, i got a g1 and there is a problem with the screen. When i press the power button to power it on, nothing shows up I even tried going into the bootloader screen and everything else like the reset to factory default and everything, i tried everything. it is rooted with one of cyanogens previous roms, it was like 3. something. nothing shows up on the screen, it lights up though, u can see the screen light up and the keyboard also. I thought it was the ribbon connecting the phone to the screen but i ordered a new one and that didnt seem to fix it. I cant send it in to T-mobile because the warranty is void and i bought it from a private seller. Any suggestions would be gladly appreciated. Any help is welcome. I will try whatever, Thank You!
~ Prince
Why is the warranty void? Is there water damage? If not, then HTC should still honor the warranty, all you need to do is call them for an RMA number and ship it to them. However, you'll need to flash the stock ROM on first...
the warranty is void because i opened it up to replace the ribbon. I dont really have that much to spend on repairing this phone. I heard HTC charges like 150 to repair? with like 50 bucks more i could just get a new phone from t-mobile..
pkrattu said:
the warranty is void because i opened it up to replace the ribbon. I dont really have that much to spend on repairing this phone. I heard HTC charges like 150 to repair? with like 50 bucks more i could just get a new phone from t-mobile..
Click to expand...
Click to collapse
Ouch... so you broke a seal then, so you could have sent the phone off prior to replacing the ribbon...
Anyway, hopefully someone will be able to help you with this... I don't know much on the hardware side.
Just to clarify, you can get into the bootloader and the recovery screen? It just goes blank after it tried to boot? If so, have you tried to unroot and go back to the stock firmware?
Anyway, even if you have opened it, HTC may help. I had one that had been opened (not by me) with the viod sticker removed and plastics broken that I bought off CL. They gave me an RMA and I sent it in, a week later they called and said it was being mailed back..fixed...free under warranty.
Now, you will need to pay shipping one way, plus you MAY get a triage fee of "$39 or less" if it is not covered and you choose to not repair it. Depends on what they find. Make sure all the water dots are white! I say send it in. They took care of me! Tell them the truth (ok, maybe not about the ribbon replacement), I am sure they will work with you.
gospeed.racer said:
Just to clarify, you can get into the bootloader and the recovery screen? It just goes blank after it tried to boot? If so, have you tried to unroot and go back to the stock firmware?
Anyway, even if you have opened it, HTC may help. I had one that had been opened (not by me) with the viod sticker removed and plastics broken that I bought off CL. They gave me an RMA and I sent it in, a week later they called and said it was being mailed back..fixed...free under warranty.
Now, you will need to pay shipping one way, plus you MAY get a triage fee of "$39 or less" if it is not covered and you choose to not repair it. Depends on what they find. Make sure all the water dots are white! I say send it in. They took care of me! Tell them the truth (ok, maybe not about the ribbon replacement), I am sure they will work with you.
Click to expand...
Click to collapse
hey im interested if all they charge me is 39 plus shipping.. can u give me more info about it? also u know the front face plate thats on the screen, the black part surrounding the screen? that is also cracked but i can put everything back together, as far as getting it back to stock rom, i dont think i can do it because nothing comes up on the screen, its just blank. How do i know if my phone is still under warranty? I bought it used off of craigslist about 7 months ago..
uansari1 said:
Ouch... so you broke a seal then, so you could have sent the phone off prior to replacing the ribbon...
Anyway, hopefully someone will be able to help you with this... I don't know much on the hardware side.
Click to expand...
Click to collapse
ok thanks for ur help, it was greatly appreciated.
pkrattu said:
hey im interested if all they charge me is 39 plus shipping.. can u give me more info about it? also u know the front face plate thats on the screen, the black part surrounding the screen? that is also cracked but i can put everything back together, as far as getting it back to stock rom, i dont think i can do it because nothing comes up on the screen, its just blank. How do i know if my phone is still under warranty? I bought it used off of craigslist about 7 months ago..
Click to expand...
Click to collapse
Ok, wasnt sure about the blank screen..I thought you said it would go into the tri color screen. Was hoping maybe it was more software than hardware.
The $39 is for them to look at it if they deem it is NOT under warranty and you decide not to pay to have it fixed (this could get expensive) and also covers mailing it back to you. If it IS covered, it is free. If they see physical damage, it is hard to say what they will do. But the removal of the void sticker and some cracked plastics on mine still was warranted.
gospeed.racer said:
Ok, wasnt sure about the blank screen..I thought you said it would go into the tri color screen. Was hoping maybe it was more software than hardware.
The $39 is for them to look at it if they deem it is NOT under warranty and you decide not to pay to have it fixed (this could get expensive) and also covers mailing it back to you. If it IS covered, it is free. If they see physical damage, it is hard to say what they will do. But the removal of the void sticker and some cracked plastics on mine still was warranted.
Click to expand...
Click to collapse
so sending it back wouldnt really do me any good if i have a blank screen?
oh I am sure they will look at it, and let you know if it is covered and if not, how much it will cost. But you just need to keep in mind that if they deem it not covered, it will cost you $39 "or less" to get it mailed back. You will get a diagnosis, but no repair. You can choose to fix it if it is not covered, but that is likely where you heard the $150 quote. I rolled the dice on mine and was very pleasantly surprised they covered it since it was obliviously opened and tweaked with. You may not be as lucky, or they may take care of you...hard to say. I fear with a cracked bezel they may replace the lcd, which is not cheap.
I have 2 parts only phones right now, one is just a digitizer away from being complete. If you decide not to send it to them for repair, I would take a look at it for you and swap out some components to determine what is bad. PM for more info if you want. Here is my "junkyard" along with my personal G1 on the far left
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Hi! I used my xperia Z in shower for the 3rd time now. suddenly it stopped responding. The screen started slowing down and eventually stopped working all in all. Now the screen is black and the LED is red and its even warm from the back. The emergency shutdown doesnt work. I can see some moisture on the backside on the camera. All the flips were tight when i used it. ATM the phone is in bag of rice but im scared ****less because i need the phone in the army and dont want to send it for repairment. Any help would be awesome.
You shouldn't have used it in the shower in the first place. See this image from the user guide -
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So a shower would expose the device to excessive moisture, hot water and liquid chemicals in the form of soap/shampoo, all of which you're not supposed to do.
If water has got inside, I would think something has been damaged, so repair will be necessary unfortunately.
Sent from my C6603 using Tapatalk 2
This happened to me, after a couple of days everything was working... Except the digitizer in the screen. It didn't recognize touch.
I took it back to Phones4u and they replaced it for me.
Sent from my C6603 using xda app-developers app
Well I started charging the phone, and the LED was red. after it turned orange i took it off and tried to boot it up. Nothing happened so i put it back to charger. After doing that sony logo came up and the charging logo too. Not booting up, but at least something is happening.
I wonder why people keep taking shower together with their phone?
Saigonian said:
I wonder why people keep taking shower together with their phone?
Click to expand...
Click to collapse
shower porn, if you thought it good with the xperia go/advance, wait till you try it with the z
Saigonian said:
I wonder why people keep taking shower together with their phone?
Click to expand...
Click to collapse
It doesn't matter why - this phone is water resistant up to 1m/30minutes/low pressure and as long as the covers are closed, it cannot die on you - otherwise you claim warranty.
That's what you pay for. And there isn't a "no shower" rule in the manual, so as long as you didn't spill a showergel ( chemicals void your warranty ) on it or sprayed it with what Sony considers a "high pressure" stream of water, and your covers didn't leak ( strips below them are still white ) they'll replace your device.
Akiainavas said:
And there isn't a "no shower" rule in the manual,.
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Click to collapse
WRONG. Do not expose to excessive moisture or hot water surely suggests that you shouldn't use the phone in the shower. It is not Sony's fault that some people are idiots and do not read the user guide that is easily accessible through the support app on the phone.
I'm quite sad that this phone has attracted many morons that want to go swimming/snorkling/surfing/bathing/whatever, then blame Sony when their phone breaks. Cretins.
Sent from my C6603 using Tapatalk 2
kingvortex said:
WRONG. Do not expose to excessive moisture or hot water surely suggests that you shouldn't use the phone in the shower. It is not Sony's fault that some people are idiots and do not read the user guide that is easily accessible through the support app on the phone.
I'm quite sad that this phone has attracted many morons that want to go swimming/snorkling/surfing/bathing/whatever, then blame Sony when their phone breaks. Cretins.
Sent from my C6603 using Tapatalk 2
Click to expand...
Click to collapse
I think that it is you who is wrong. Avoid moisture doesn't mean it's prohibited.
This device has IPX certificate which states that it has been tested and guaranteed as water and dust ingress protected. If Sony applied for a certificate that says your device will survive this and that, saying to avoid it is purely a back-up on their side.
Of course you shouldnt really take a shower with your phone, but IPX certificate guarantees it will survive contact with water - it doesn't matter if accidental or deliberate... otherwise what's the point of bothering with certificates ?
Also, there's no need to call people names, it's not the third grade, doesn't make you 'cool' you know...
dont fight
Akiainavas said:
I think that it is you who is wrong. Avoid moisture doesn't mean it's prohibited.
This device has IPX certificate which states that it has been tested and guaranteed as water and dust ingress protected. If Sony applied for a certificate that says your device will survive this and that, saying to avoid it is purely a back-up on their side.
Of course you shouldnt really take a shower with your phone, but IPX certificate guarantees it will survive contact with water - it doesn't matter if accidental or deliberate... otherwise what's the point of bothering with certificates ?
Also, there's no need to call people names, it's not the third grade, doesn't make you 'cool' you know...
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i think you both are correct same thing happened to me and got my phone replaced...............the dealer told me what we tend to do is post chrging of the phone we dont seal the usb cap properly....also the other caps may b it happened bcos of that................but this phone is dust and water resistant for sure but still weshould avoid using it in showers
Agree. Water and Dust proof is not meant to be over exploited. That is something limited to the standards where certain rules apply. I had "washed"my phone couple of times but not beyond that.
riflesnroses said:
i think you both are correct same thing happened to me and got my phone replaced...............the dealer told me what we tend to do is post chrging of the phone we dont seal the usb cap properly....also the other caps may b it happened bcos of that................but this phone is dust and water resistant for sure but still weshould avoid using it in showers
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Click to collapse
We're not fighting mate, just exchanging opinions
Our friend here has slightly different opinion on the matter, and as you said we're both correct - you shouldn't take a shower with your phone, IP certificate or not, but the phone actually should survive that thanks to that certificate as long as you fulfil the requirements ( covers, time, pressure etc ).
Anyway, there are tons of people taking showers with their XZ, washing it, putting it in the sink just for fun - and we only hear single cases of water damage, so I think it's safe to assume it's not a common problem with XZ waterproof build.
If you don't stick to 1m / 30min / low pressure / covers closed / various "do not" rules, you can't blame Sony for anything.
So I just got another xperia Z, used, from ebay, and there is 2 issues that i think could be warranty issues.
1) the tape under the seals is red, not white, showing water leakage? I saw reports of this from poeple on the forum, do sony cover repairing seals? This was the special launch bundle with headphones etc. so it is one of the first off the line
2) there is a blemish on the right hand corner, which lines up with where the dock clips in, could this have been caused by the dock? if so is this covered by warranty. See the images below
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dh2311 said:
So I just got another xperia Z, used, from ebay, and there is 2 issues that i think could be warranty issues.
1) the tape under the seals is red, not white, showing water leakage? I saw reports of this from poeple on the forum, do sony cover repairing seals? This was the special launch bundle with headphones etc. so it is one of the first off the line
2) there is a blemish on the right hand corner, which lines up with where the dock clips in, could this have been caused by the dock? if so is this covered by warranty. See the images below
Click to expand...
Click to collapse
I guess sony wont cover those small damages, I even got a small dot on a gorilla glass, I peeled of the screen protector but when I cleaned it with soft cloth I discovered very tiny dot (scratch) and I got very pissed, it is almost invisible but I hate to know that my phone has a scratch because I always take care of my phone and I'm very careful! I also was interested if the could polish the screen or something but they said it's not a factory damage and would not repair it. I had Xperia S and I promised myself not to buy SONY products because of build quality and again I did it! I'm very disappointed Hope Honami will be better
MADNJPN said:
I guess sony wont cover those small damages, I even got a small dot on a gorilla glass, I peeled of the screen protector but when I cleaned it with soft cloth I discovered very tiny dot (scratch) and I got very pissed, it is almost invisible but I hate to know that my phone has a scratch because I always take care of my phone and I'm very careful! I also was interested if the could polish the screen or something but they said it's not a factory damage and would not repair it. I had Xperia S and I promised myself not to buy SONY products because of build quality and again I did it! I'm very disappointed Hope Honami will be better
Click to expand...
Click to collapse
Upon closer inspection, the issue with the screen is more because it has been replaced badly (didnt know this before), the corner is not stuck down properly, so sticks up and makes it easier to damage, all that has happened is the black bezel has come off a small chunk in the corner, meaning it is just clear, as it lights up when you turn the screen on. Also pushing on the sides of the screen presses on the actual LCD, just a really poor repair!
Still wondering about the pinkish tabs under the flaps though
:X I cant imagine how you feel :X Take my deepest condolences
dh2311 said:
Still wondering about the pinkish tabs under the flaps though
Click to expand...
Click to collapse
It means those tabs have come in contact with water.They are originally white.
Hubriss said:
It means those tabs have come in contact with water.They are originally white.
Click to expand...
Click to collapse
I know, but the seller swears its never been near water, and ive seen reports of leaky seals, as this is a launch day model its likely not been fixed, so would that be covered by warranty is the question
dh2311 said:
I know, but the seller swears its never been near water, and ive seen reports of leaky seals, as this is a launch day model its likely not been fixed, so would that be covered by warranty is the question
Click to expand...
Click to collapse
I read somewhere that Sony service center refusing warranty(hardware related) if those indicators go pink.I don't really know if they are going to treat initial batches any differently.
Hubriss said:
I read somewhere that Sony service center refusing warranty(hardware related) if those indicators go pink.I don't really know if they are going to treat initial batches any differently.
Click to expand...
Click to collapse
They can easily be returned back to white using chlorine/bleach. I'm in no WAY saying the OP should do that, but i was wanted to leave this here.
Feddey said:
They can easily be returned back to white using chlorine/bleach. I'm in no WAY saying the OP should do that, but i was wanted to leave this here.
Click to expand...
Click to collapse
Well..that's a great idea(if it works!) for those who want to claim warranty for hardware related problems.One could carefully rub some on it using an ear-bud or something.
Hubriss said:
Well..that's a great idea(if it works!) for those who want to claim warranty for hardware related problems.One could carefully rub some on it using an ear-bud or something.
Click to expand...
Click to collapse
If you break your own device man up and pay up. The only reason i left this here was because it wasn't due to hardware.
Just to update people on this, the phone is going back, the screen was poorly replaced and is loose on 2 corners, the back is also loose from where it has been dropped, so a combination of not well looked after and poor build quality really. Not going to stop me buying the honami on launch day though. I'm hoping for a Honami and Smartwatch 2 bundle
dh2311 said:
Just to update people on this, the phone is going back, the screen was poorly replaced and is loose on 2 corners, the back is also loose from where it has been dropped, so a combination of not well looked after and poor build quality really. Not going to stop me buying the honami on launch day though. I'm hoping for a Honami and Smartwatch 2 bundle
Click to expand...
Click to collapse
Send this destroyed phone him back. He lied to you about phone. He must give your money back.
Hey,
i want to share with you my recent experience with the german and probably also austrian repair shop for Motorola phones, called datrepair. They're also partners with Samsung, Sony, and Apple. The reason i had to send my phone in was because of a broken audio jack since day 1, which i didn't notice at first (i thought of my headphones) and then waited for a replacement phone.
First of all, if it comes to the point you have to send in your phone for repairment, everything is really professional, you can even look up the current status of the repair. Also it really didn't take long to repair.
The one and only thing that's shocking is how lousy they seem to care about the phones. Here's what fell right out of the package i received when i was happy to finally get it back and proceed to root it:
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I want to remark that my phone was in a condition i'd best describe as "like brand new", apart from a small part of silver shining through the lower edge of the display border and some little marks near the USB port. Not a scratch, the display has the same film since day 1 - not a single fingerprint was ever on this display.
Damages:
- obviously, Motorola logo not sticking to the phone anymore, i can see the glue pad
- left side of the R in the logo damaged, you can see it if you look closely
- all six torx screws scratched, that's probably not avoidable but they could've at least changed them after disassembly - massive resell value lost
- the display film is damaged / dirt under it but that's not that big of a deal as this was the first one of my 6 i used. Anyway this probably could have been avoided, not even the film had a single scratch..
I'll keep you updated. I instantly sent an email to their support hotline as they're only taking calls till 17.00 and i was home shortly after this. Also, i didn't want to pay 14ct/minute as i will pay another 5€ to ship it back to them again. If they were within 100km range from me, i would jump into my car tomorrow and throw this excellent example of astonishing quality control and professional labor right into the guy's face that "repaired" it. Even i can solder a audio jack, but i would have lost my guarantee if i did so. It's really shocking how people in shops handle your personal stuff, i recently experienced the third damage done to my car in my official dealership within 1.5 years, this time they damaged a rim that's worth 450€ (a single one, not four!) and made by the official tuner of the car company. Everybody in this place knows how much they're worth, .. wait, i am slowly drifting away from the topic.
What do you think of this? I think i'll also contact Motorola themselves, just to be sure something WILL happen if the shop damages it again.
CentaXx said:
Hey,
i want to share with you my recent experience with the german and probably also austrian repair shop for Motorola phones, called datrepair. They're also partners with Samsung, Sony, and Apple. The reason i had to send my phone in was because of a broken audio jack since day 1, which i didn't notice at first (i thought of my headphones) and then waited for a replacement phone.
First of all, if it comes to the point you have to send in your phone for repairment, everything is really professional, you can even look up the current status of the repair. Also it really didn't take long to repair.
The one and only thing that's shocking is how lousy they seem to care about the phones. Here's what fell right out of the package i received when i was happy to finally get it back and proceed to root it:
...
I want to remark that my phone was in a condition i'd best describe as "like brand new", apart from a small part of silver shining through the lower edge of the display border and some little marks near the USB port. Not a scratch, the display has the same film since day 1 - not a single fingerprint was ever on this display.
Damages:
- obviously, Motorola logo not sticking to the phone anymore, i can see the glue pad
- left side of the R in the logo damaged, you can see it if you look closely
- all six torx screws scratched, that's probably not avoidable but they could've at least changed them after disassembly - massive resell value lost
- the display film is damaged / dirt under it but that's not that big of a deal as this was the first one of my 6 i used. Anyway this probably could have been avoided, not even the film had a single scratch..
I'll keep you updated. I instantly sent an email to their support hotline as they're only taking calls till 17.00 and i was home shortly after this. Also, i didn't want to pay 14ct/minute as i will pay another 5€ to ship it back to them again. If they were within 100km range from me, i would jump into my car tomorrow and throw this excellent example of astonishing quality control and professional labor right into the guy's face that "repaired" it. Even i can solder a audio jack, but i would have lost my guarantee if i did so. It's really shocking how people in shops handle your personal stuff, i recently experienced the third damage done to my car in my official dealership within 1.5 years, this time they damaged a rim that's worth 450€ (a single one, not four!) and made by the official tuner of the car company. Everybody in this place knows how much they're worth, .. wait, i am slowly drifting away from the topic.
What do you think of this? I think i'll also contact Motorola themselves, just to be sure something WILL happen if the shop damages it again.
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Click to collapse
Well, I'm happy that I've seen your post. I own a rooted Razr i so i don't have any guarantee and that's why I'm very carefull with it. But my sister owns also a Razr i (not rooted) and she still has a guarantee. The problem is, her phone fell down on the street and the aluminum part is little bit scratched and bent. Also there are very thin black stripes on her display now, but her display works perfectly. Now I thought about sending it to the same repair service you did and even asked them about it. They said it will be about 150€! That's when I thought to leave it be. But after I saw your post, I decide to NEVER send it to them.
After 20 mins of phone ringing, they picked up at excactly 17pm. I'll get a free postage stamp, so i won't pay for the shipment back to them. So far, service or at least "customer care" seems to be good, but i'm still interested in how i'll get the phone back. I'd bet they just glue the logo with the little dent in it.
Don't pay 150€ to repair it! Think of how much you'd still get for it in ebay. Sell it and buy another one, it's only 280€ now. I think it's realistic that you'd get 120€ for your phone, so for another 150 you could get a brand new one. Or, better option, try to fix it yourself.. Where excactly from germany are you?
CentaXx said:
Where excactly from germany are you?
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Click to collapse
I'm from Herborn which is in Hessen.
Ok, if you were from berlin or close to it i would have offered you that we'll take a look inside it together. I'd go not as far and consider myself an expert but i repaired a few electric devices and i'm studying electronic engineering, so i know quite a bit about that ..
MAJOR UPDATE!
Got an email today, phone can't be repaired. I'm offered to get full refund for the price i bought it. As i got it in a contract, i hope i'll receive the 360-385€ it was worth when i got it. If this will happen, i'll let go of my razr i experiment and switch back to HTC with their One. I guess, looking back the razr i was a bad chose for me - i like the look, love the size, battery life was great but i'm missing developers. I already found myself looking jelly across the pond to some One users and the astonishing software that comes with the marvellous looks.
However, it's a real shame for the shop and i will definitely contact motorola after i'm finally done with this s***. What do they think of themselves? I can get torx screws to replace the now scratched ones in every hardware story myself. Also i don't think that the 50ct motorola logo is so unique and can't be glued back into place again that it'll make the phone irreparable.
I'll be so relieved if this works out, i'm just afraid for the next bad thing to happen..
Hi! First of all sorry for my English, if something is unclear feel free to ask.
Ok so iv'e got my brand new Xperia z1 last Monday after months of anticipations. for the next day, i tested it and played some games and was very satisfied,.
One test had only left- is it really waterproof? On Wednesday i went to the pool and of course checked thousand times that my precious Z1 ports caps are all closed.
I took some snapshots and couple of videos. The total time that my Z1 was underwater is no more than 5 minutes and less than 1 feet.
After exiting the pool and wiping all the water residues, the Z1 functioned properly and didn't seemed to have any problem at all. About 4 hours later when the battery was on 30% i plugged it into the charger, and the worst of all occurred! Smoke started to come out from the charging port! :crying: I immediately puled the charger out, and saw that it was completely melt down. That was a shock for me! I thought to myself, " what the **** just happened?!?!?!?"
After drying it with a hair dryer i tried to charge it again. No luck. The battery wont charge anymore . I also noticed that the rear camera lens has water vapor on it, which prevents me to take photos. I was really mad and especially disappointed, as i familiar with the good quality of sony's products.
The day after, i took it to sony store demanding to replace the faulty phone.
I explained them what happened but they keep saying that there is no warranty for water damage. They said that i have only one option, to take it to an authorized sony lab and to pay for a pressure test, to prove that my unit is defective! And then, maybe, if the results are negative they will replace it to a new one.
Of course i demanded a free test, cause its sony's fault and the responsibility for a faulty product is on them.
Now i need to wait in patience for their results.
I am lucky for not selling my old Iphone 4 yet.
I searched google for a similar problem and found this on sony forum:
( i can't post links, just search on google "Just realized my month old z1 is bent")
There are 2 photos on the thread, one on the first page and the second on the third page.
That person's xperia z1 was bent, what makes his phone unsealed and no more waterproofed. He says that the phone never felt or was in his back pocket(mine neither). A few users said that they are familiar with this phenomenon too.
It causes me to worry, maybe all of the z1 are made with the same problem and will eventually get ruined?
Usually i trust sony's products. I even recommended to my friends buying the z1, and bought to my sister the old z.
I am very disappointed not just because of the faulty unit but also the bad customer service.
I really hope that they will replace my z1.
Please tell me what do you think.
I really dont buy that waterproof thing by Sony. If you will look at their website they are telling that its waterproof but if you look at z1 manual, you can see that it is dust and water resistant only and no claim that it is waterproof.
I remember last time when my friend bought the xperia Go, he only test it with the basin with the cover closed properly, same thing happen and its only 1 day old.
The sales rep told him that he can use it under water but when I confront the sales rep who sold him the XGO, he was claiming that it can only be use for water splash.
Sent from my C6903 using xda app-developers app
Until now the biggest test I did with my phone was wash it in the bathroom sink and dry it with towel to remove finger marks. No problem until now.
Had mine under water loads of times just posted a pic of it at the bottom of my fish tank....no problems at all
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Mine has been underwater loads of times and never had a issue with it. The speaker is quiet afterwards for about 10mins but other than that no issues
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nobby00900 said:
Mine has been underwater loads of times and never had a issue with it. The speaker is quiet afterwards for about 10mins but other than that no issues
Sent from my C6903 using xda app-developers app
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Click to collapse
Oddly enough, I get the same thing! Haha. But I use mine in the shower every morning to watch Netflix and give it a nice wash before I leave and have encountered no issues.
But OP: contact your regions Sony customer service and demand them to provide you with service. Contact corporate if all else fails. You paid a pretty penny for that phone, you should get what's advertised. If you paid via credit card, charge back if you can.
Sent from my C6906 using XDA Premium 4 mobile app
Here is what sony says about the warranty being void.
So much for the water resistant warranty !!!
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bogdan wst said:
Here is what sony says about the warranty being void.
So much for the water resistant warranty !!!
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Click to collapse
The way I read it, it says that the warranty will be void if you let water in because the flaps were not closed or usage went beyond the IP rating specs.
Yes. But.what about faulty flaps from manufacturer? No responsability about that?
Yes! and what about unsealed Z1 (that has been bent because of heat or any other reason)?
you can't prove that you used your phone properly and under their instructions, so they don't give any warranty on water damage, on advance, and this is really ****ed up situation. now i have to spend my money and time
Oh and i forgot to mention that my speaker has the same problem.. wonder why?
i will update as soon as i get an answer.
They need to say that, otherwise buying a Z1 would equal buying a subscription of Z1's, as whenever I scratched the phone I could just dunk it in a tank of water with the flaps open and have it replaced. You have a responsibility to make sure your flaps are in good condition (don't open them all the time, and make sure to wash the phone immediately after submerging in saltwater) before submersion, but it is certainly waterproof, I have tested myself. Actually what I've been doing with my waterproof Sony phones is record my unboxing, and without taking the camera away from the phone I ensure flaps are firmly closed and submerge the phone for 10 minutes. Since the box was sealed at the start this provides a sort of "chain of trust" and would be usable if I receive a non-waterproof phone.
With that said, I wouldn't do anything stupid with it just because it can take it (besides showing off a couple of times in front of mates), just use it as normal and simply stop worrying so much because you know the phone actually can take it.
When boating it is a relief knowing that if I end up in the water I will still have a working phone that I can call home with.
But where is it written that a Z1 owner has the responsability to make sure that the flaps are in good condition? And how is one able/authorised to say that the flaps are ok (except SONY)? And is there a warranty for the quality of the flaps?
In conclusion, Z1 MAY be water resistant, but SONY took great care that they are exonerated if water would get inside the phone, by not mentioning anything about the flaps warranty and by mentioning the case of warranty being void i posted before.
So... For all you Z1 users out there: DO NOT EXPECT SONY TO REPLACE YOUR PHONE / TO TAKE ANY RESPONSABILITY IF WATER GETS INSIDE IT (even if you check that the flaps are firmily closed when you take the phone under water)!
IT'S JUST A MATTER OF LUCK!
The speaker gets quiet for a bit after getting water in them. Because if you look at it this way, would you be able to speak properly with a mouth full of water?
Sent from my C6903 using XDA Premium 4 mobile app
marc_ecko28 said:
.......but if you look at z1 manual, you can see that it is dust and water resistant only and no claim that it is waterproof.....
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Click to collapse
Are you sure that it doesn't mention that it's waterproof in the manual? My manual mention that it's waterproof. I have tested it also myself in a lake many times
kostas-k said:
Are you sure that it doesn't mention that it's waterproof in the manual? My manual mention that it's waterproof. I have tested it also myself in a lake many times
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Click to collapse
Yeah! The manual says waterproof, with IP58 certification.
water resistant was my Motorola Defy, and I used as waterproof, even getting pictures under water (btw.. it still work, even after some massive drops)
But... for Z1, that costs 4x more and is guaranteed, i still had no balls to test it... not even washing it(something bothers me about the audio jack.. it has nothing to prevent water there 1week old yesterday...
soueumesmoaki - the audio jack is under sony warranty (see picture posted by me earlier).
The warranty void occurs if water gets inside the phone by those rubber flaps.
Hi! Just wanted to update you guys.
While I was waiting in the store i encountered the man who Imports Xperia z1 to my country.
I told him what happened, he was very nice and immediately took the faulty handset and promised to deliver me a new one.
He told me that there is a problem with some phones which makes them bent and unsealed. I didn't notice any bent on my phone.
I thought it will be much more difficult for me to get a new phone.
I've got my new Xperia z1, tested it in water, everything works great.
UserAr said:
Hi! Just wanted to update you guys.
While I was waiting in the store i encountered the man who Imports Xperia z1 to my country.
I told him what happened, he was very nice and immediately took the faulty handset and promised to deliver me a new one.
He told me that there is a problem with some phones which makes them bent and unsealed. I didn't notice any bent on my phone.
I thought it will be much more difficult for me to get a new phone.
I've got my new Xperia z1, tested it in water, everything works great.
Click to expand...
Click to collapse
Wow that's good customer service from their side! Not sure though if I have the guts to dunk mine in water, but accidents do happen and I sure hope as hell its not faulty when it does. Interesting that the rep confessed about some phones being bent, hmmm...
Have dunked mine quite a few times and its never had a problem. Apparently the longest time you can keep it submerged is half an hour although I'd prefer not to test that myself. No problems here, just make sure that your phones clean and that no dust is on the inside of the covers.
Sent from my C6903 using XDA Premium 4 mobile app
Lol I once washed my phone with soap is still working fine
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