Delayed or no push notifications at all when phone is sleeping - One (M7) Q&A, Help & Troubleshooting

So I searched and was not able to find anyone complaining on not receiving push notifications (whatsapp msgs, Gmail, Facebook messages etc) when the screen has been off for 10 minutes or more either on wifi or mobile data.
It has been happening to me since day one and it is surely not a Smartsync issue like we had on the HOX as it also happens during the morning.
So to explain better, if my phone's screen has been off for about we 10 minutes or longer then no push notifications come. Instead they are all flooding in as soon as i turn the screen on again.
Of course i have the power saver turned off, wifi sleep policy to never turn off, automatic sync on etc.
Please note that this happens both on wifi and mobile data. In fact the situation on mobile data i believe is even worse.
Anyhow below is a nice thread about the exact same problem.
http://productforums.google.com/forum/m/#!topic/mobile/SQH6JnIFYcQ
Does it happen to anyone else owning the One?
Please share your thoughts.
Thanks
Swiftkeyed from my Renovated HTC One

Do you have "Sleep mode" enabled in the Power settings menu?

Do you have sleep mode off
Sent from my HTC One using xda premium

GonzoDuke said:
Do you have "Sleep mode" enabled in the Power settings menu?
Click to expand...
Click to collapse
Nope. I have gone through all these settings mate. All how they should be but still no luck...
Swiftkeyed from my Renovated HTC One

expertzero1 said:
Do you have sleep mode off
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Sleep mode is indeed off.
Swiftkeyed from my Renovated HTC One

DanteGR said:
Nope. I have gone through all these settings mate. All how they should be but still no luck...
Swiftkeyed from my Renovated HTC One
Click to expand...
Click to collapse
Hmm, have you tried going to the "Accounts & sync" section and then checking each account individually
to make sure that sync is enabled for each one. Even though Auto sync is on, some accounts may need to be enabled manually.
I find i have to do this after restoring from a Titanium backup otherwise nothing syncs. Just make sure the sync icon is highlighted for all of them...

GonzoDuke said:
Hmm, have you tried going to the "Accounts & sync" section and then checking each account individually
to make sure that sync is enabled for each one. Even though Auto sync is on, some accounts may need to be enabled manually.
I find i have to do this after restoring from a Titanium backup otherwise nothing syncs. Just make sure the sync icon is highlighted for all of them...
Click to expand...
Click to collapse
All of the accounts auto sync is enabled my friend. That's not it.
Swiftkeyed from my Renovated HTC One

DanteGR said:
All of the accounts auto sync is enabled my friend. That's not it.
Swiftkeyed from my Renovated HTC One
Click to expand...
Click to collapse
In that case I'm stumped

DanteGR said:
Sleep mode is indeed off.
Click to expand...
Click to collapse
What about "Power Saver"? There are four separate things Power Saver does (and you can choose which are actually activated) - one of them is to turn off the data connection when the screen is off. (This is a separate setting from "sleep mode").

DanteGR said:
So I searched and was not able to find anyone complaining on not receiving push notifications (whatsapp msgs, Gmail, Facebook messages etc) when the screen has been off for 10 minutes or more either on wifi or mobile data.
It has been happening to me since day one and it is surely not a Smartsync issue like we had on the HOX as it also happens during the morning.
So to explain better, if my phone's screen has been off for about we 10 minutes or longer then no push notifications come. Instead they are all flooding in as soon as i turn the screen on again.
Of course i have the power saver turned off, wifi sleep policy to never turn off, automatic sync on etc.
Please note that this happens both on wifi and mobile data. In fact the situation on mobile data i believe is even worse.
Anyhow below is a nice thread about the exact same problem.
http://productforums.google.com/forum/m/#!topic/mobile/SQH6JnIFYcQ
Does it happen to anyone else owning the One?
Please share your thoughts.
Thanks
Swiftkeyed from my Renovated HTC One
Click to expand...
Click to collapse
Well i do have this problem. I have all the settings correct but mails and whatsapp wont sync at times for an hour or so. Sometimes it works well and sometimes it does not. ive tried using different roms but its the same.

If your phone is rooted try wiping data for "Google Services Framework" and Play Store, wipe cache and dalvik cache, remove your accounts, reboot, re-add your accounts and wait for it to sync.
Let us know the results.
Sent from my GT-I9300 using Tapatalk 2

bnbasarir said:
If your phone is rooted try wiping data for "Google Services Framework" and Play Store, wipe cache and dalvik cache, remove your accounts, reboot, re-add your accounts and wait for it to sync.
Let us know the results.
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
This. I had this problem before too and tried a bunch of stuff and it went away. The problem is i dont know what fixed it, but it was one of these things in the post. Also try deleting all your saved wifi networks, and connecting to them again.

This solution will come with consequences tho. Google Services Framework (GSF) is responsible, besides other things, for C2DM which basically is "push notifications".
Most of Google apps as well as other apps receiving notifications rely on C2DM. Reseting the data for GSF will most probably solve the issue but bear in mind that you also might need to clear data for apps relying on GSF. That means setting up apps like Whatsapp, Viber, Gmail, Facebook, Twitter etc. from scratch.
Sent from my GT-I9300 using Tapatalk 2

Ι've started having problems with push notifications since a couple of days.
I'm not sure what's going on but it's frustrating.
I've googled around and I've seen various problems, especially in the Nexus 4 and some older HTC phones. It seems to be more of an Android problem than a model specific. Various solutions are proposed but with no apparent success (except using an app that wakes the wifi, but needs rooting).
I'm full stock with nothing fancy.
Situation:
Wi-Fi on - No Power Saver, WiFi Always On, No Sleep Data etc
After about 10 minutes give or take with the screen off Whatsapp, Hangouts, Facebook messages etc come with a big delay.
Only Viber seems to work perfectly. I've tried various times and each time the messages I sent to myself from other phones or the PC came with a delay of about 5'-10' with the exception of Viber.
I still haven't tested this with other wifi networks.
I'm almost sure that this delay is relatively new. If the phone "wakes", then the messages are instantly delivered.
3G on
Although I haven't tested it that much, it seems that everything works fine when using Data connection.
Any ideas? Are there any other options on the phone that I should try toggling?
Ι believe that WA, FB and Hangouts were updated these last days or am I wrong?

I am able to get push notifications using Exchange Activesync with a Google Apps gmail account, through the HTC One stock email program.
However, setting up my personal gmail account in the gmail app, I get no push notifications whatsoever, I have to manually check the app to receive my emails, which is pointless...
I have checked all my settings and I can't see anything amiss, this hasnt worked since purchase, but its beginning to really grind on me, as I need to know if I have an email...
Could anyone assist?

LG 70 works now...
GonzoDuke said:
Hmm, have you tried going to the "Accounts & sync" section and then checking each account individually
to make sure that sync is enabled for each one. Even though Auto sync is on, some accounts may need to be enabled manually.
I find i have to do this after restoring from a Titanium backup otherwise nothing syncs. Just make sure the sync icon is highlighted for all of them...
Click to expand...
Click to collapse
I know it's not its thread but, auto sync was turned off in my LG70,as soon I turned it on the notification issue got solved, now I'm able to receive messages when screen off. Thanks!!!

Related

"Sync is currently experiencing problems."

I was trying to refresh my facebook widget and it said to log in. I tried and it said "Facebook account is already added in account manager." So I went to contacts>menu>more>Accounts and turned sync Contacts off and back on for my facebook accout and got "Sync is currently experiencing problems. It will be back shortly." I think this may be an AT&T issue, just wanted to ask if anyone else is having this problem.
I am stock. Everything up to date.
I'm having the same problem with Facebook and Twitter. I can't login to either of them and it's really annoying. I don't know what to do.
I think it is at&t. Could be getting ready for an update? I dont think so, but never know.
Sent from my SAMSUNG-SGH-I897 using Tapatalk
Working again.
Sent from my SAMSUNG-SGH-I897 using Tapatalk
i am facing this issue for past one month when i try to sync my facebook contacts using social hub. The thing its only problem with one of my account. My other account is sying properly. I tried every known setting but still no success. i can find any option in facebook that enables or disable this thing. Any help please
Was having some issues with Facebook today. Not on At&t here.
This is a FB server issue, not the phone or AT$T. It happened about a month ago and took several days to clear up.
Miami is correct Facebook has had several issues in the past few months. The other thing that i have noticed that can cause this is if you suddenly lose service or try to switch from 3g to wifi.
Sent from my SAMSUNG-SGH-I897 using XDA App
I ran into a similar problem when I tried to disable Facebook, Twitter and Flicker on my IncS. It appears to happen when the database on the phone gets into a "bad" state and then it can't manage to sync--but will keep trying (and my phone did so constantly, draining the battery extremely quickly).
The fix in my case was to go to Settings -> Applications -> Manage Applications -> Contacts Storage and then hitting the "Clear Data" button.
Be sure to have a backup of your contacts on the phone e.g. with Titanium Backup.

Google Talk won't stay signed in

Google talk will not stay signed in, or is randomly disconnecting and reconnecting later. I've checked my sync and power settings it shouldn't be an idle issue or data connection problem because i have full signal. I didn't have this issue with the Aria?
anyone else having this?
So am I the only one? Did I get a defective device?
Sent from my HTC Vivid
is it giving you any kind of error message? I had that problem ALL THE TIME with my blackberry torch. It kept logging me out saying internal error. That's honestly one of the reasons i got the android. So google apps would work right. I've not had any issues with my google talk. Have you tried logging in with another account just to see if it makes any difference?
radi0chik said:
is it giving you any kind of error message? I had that problem ALL THE TIME with my blackberry torch. It kept logging me out saying internal error. That's honestly one of the reasons i got the android. So google apps would work right. I've not had any issues with my google talk. Have you tried logging in with another account just to see if it makes any difference?
Click to expand...
Click to collapse
no error at all, i lauch the app and it either greys out and i have to back out and lauch again to get the signing in message or i get the signing in message.
I never had these issues with my Aria, i wondered if this version (with the camera/voice options) might have a bug?
tried multiple accts same issue.
i called HTC and the guy said hit home screen instead of backing out of the app to force it to keep running but that did no good. he also asked if i had a task manager and I said only the htc one that came with the phone. He said android comes with that now???? anyway i told the htc one to not start on startup just to see if that was causing any issues but no change.
i still randomly get disconnected from gtalk.
I don't know what to suggest then, that's strange Until we get root it'd be kind of hard to "mess up" an app like that. So I have no idea why it won't stay connected. Maybe take it into an AT&T store, show them, and ask for a new one? IDK if that'd work or not...
Do you have juicedefender? Cus it will disconnect it when u lock ur device
Sent from my HTC PH39100 using XDA App
dreezy1209 said:
Do you have juicedefender? Cus it will disconnect it when u lock ur device
Sent from my HTC PH39100 using XDA App
Click to expand...
Click to collapse
no, i don't use that.
in fact, i went through all (i could find) htc/android setting making sure it wasn't a power setting turning off my data or something crazy like that.
Been having the same issue on my inspire for months. Annoying as hell. Tried clearing data and everything else. Just have to live with it.
Sent from my Desire HD
I have had the same issue since day one.
Google Talk won't stay signed in except on wi-fi
I have a Galaxy S II w/ ICS 4.0.3 on T-mobile and have the same issues. I have done a master reset and have the issue still. I have 3 accounts on G Talk and all sign out when using network only but will stay signed in on wi-fi. It's annoying. I have also tried unchecking the "Away when screen off" box and still no luck.
I've moved on from the Aria, the Vivid and the S3 has not had this issue with me.

Phone connecting by itself

Hello,
This is driving me crazy.
I come from iOS. I could use my phone and it was only connecting to the internet when needed. Though I could still receive push notifications.
Now my problem is that my One keeps connecting to h+ whenever it feels like it.
For example I could be idle in the menu or exit an app or unlock the screen...and the damn thing would enable a connection, checking god knows what.
If I disable auto sync then the problem sorts itself but I guess I wouldn't receive any gmail or facebook notifications anymore.
I tried only checking gmail, chrome and fb under accounts and sync, but problem is still there. A real pain as I'm pretty sure it eats my battery by connecting often.
Ps : contacts are on the phone and I unchecked the box that allows user to get contacts from Google contacts.
Sent from my HTC One using xda app-developers app
Deleted.
Update : sync off doesn't fix anything.
Is there a way to see which program tries to connect ?
Sent from my HTC One using xda app-developers app
So I wiped everything, and installed Maximus, AHRD & Trickdroid one after the other to check things out. Always ending in a way that didn't please me. So I started to install app after app and checking between each install.
Things started to get messy when using ChompSMS. The damn thing seems to connect to the internet almost every damn time you send a message.
Then, I also saw that Blinkfeed needs to load images even though it's set to update on Wifi, so I removed every news feed just to make sure - problem solved for this one (not using it anyway).
Now, there's way more connections being enabled, so I'm pretty happy. Still a few but I guess that's ok. I will monitor them tomorrow upon rebooting the phone but so far, beside :
- Facebook (push)
- Google services (probably for hangout)
- Twitter (god knows what)
There are almost no "unexplained" connections anymore (only 2 remains, but I'm pretty sure they are OS related). I will probably check out a firewall tomorrow afternoon and see if I can configure it correctly, but seeing that there are quite a lot of core programs that needs to be able to go on the internet, that might prove to be a challenge.
But I'm quite happy with the way things are turning out. Goddamn ChompSMS...and if I disable internet access via a firewall, it won't be able to receive/emit MMS. So I'm back with the stock app for now (which lacks some iphone-sque smilies, and some emoji icons)

Youtube and google play store issues on wifi

Many times I open google play and it says no connection retry, I just keep hitting retry and it usually works. On youtube however the same issue arises and I press retry and it does nothing, it says there's still no connection. I believe this is a wifi issue as I switched on my 4g and the video loaded just fine. Also sometimes on my PC I get some error that google doesn't have a valid certificate so I don't know if that's part of the problem as well. How can I fix it? Are there some router settings I should change?
Exact same problem here. For me it happens on wifi and normal data. .
http://forum.xda-developers.com/showthread.php?t=2290611
Sent from my HTC One using xda premium
b3ndech0 said:
Exact same problem here. For me it happens on wifi and normal data. .
http://forum.xda-developers.com/showthread.php?t=2290611
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
push
I have the same issue and cant find a solution or at least the reason for it
I had the same problem and I think upon reading something in here, I deactivated the Autosync feature and couldn't replicate the problem. However, that was the source of another problem detected afterwards, as it would not push notifications to weather/mail/Blinkfeed. I would've thought having AutoSync on syncs everything under accounts by the default settings and having it off, you could manually set the sync for accounts separately and they would still work, but I haven't been able to set things up so as to avoid both issues. It's probably fixable by these means, though.

Not receiving push gmail and whatsapp on wifi

I'm experiencing problems with Gmail and whatsapp: whenever I'm on my home wifi the push does not work. But more problematic, sometimes it does work. Next to that when I go into whatsapp after a day of no messages they all arrive at once.
So I'm able to receive messages and Internet works, but the push services doesn't work most of the time! I'm not on stamina mode or any other battery app (BTW battery of my z1 is worse than my sp).
Does anyone have an idea how to find out if there's a culprit or what settings I've messed up?
Sent from my C6903 using Tapatalk
So nobody has a clue I gather?
To my look like the Auto-Sync is OFF so turn it ON. If is already ON probably Gmail and Whazzuppe is not in the list so you have to addict it manually + Add Account.
eclyptos said:
To my look like the Auto-Sync is OFF so turn it ON. If is already ON probably Gmail and Whazzuppe is not in the list so you have to addict it manually + Add Account.
Click to expand...
Click to collapse
Thanks for thinking with me, though that is not the case! Sync is on and it works perfectly on other wifi networks.
I can report a more peculiar fact: pinging google.com with Fing results in 100% packet loss, though pinging for example tweakers.net gives me an average of 40msec. Strangely I can brows to www.google.com in Chrome... It seems as though there's something very wrong with my Z1 because pinging Google.com with my Xperia SP does work!
Any news on this?
I'm experiencing the exact same problem. It has been around for at least a couple of months on my Nexus 4.
Most of the times I don't receive any push notifications. I need to open the app manually, wait a couple of seconds, and then all the new messages come in.
Here is what I tried so far:
- Notification settings for each app
- Reinstalled complete OS
- Background data is allowed
- Wifi policy is "Keep Wi-Fi on during sleep" -> Always
- I don't have any battery savings or task killer apps
http://forum.xda-developers.com/showthread.php?t=2599417
I also tried this, and now I only have the OS and Whatsapp installed. But the problem persists.
I have the same problems since KitKat.
Sometimes I have to open the app to become the messages.
I had this problem with 681, then I done a full wipe and installed the 757 rom.
But i also have this problem....
So as it turns out, the problem only exists in my wifi at home.
When I'm at the university everything works fine.
I also noticed that facebook and instagram are very slow on my phone at home.
And only the apps, not the websites.
(this also has been around for a couple of months)
Having the same issue with my HTC M8. Guess I just have to find out what settings are causing this on my router.
Edit: Fixed it. My VPN's DNS servers were blocking push. Changing them back to googles DNS brought push back.
Actually, I was also facing the problem. I tried to get it solved by uninstalling all the recently downloaded apps, but it didn't work for me. And I couldn't uninstall all the apps.
Then I got the idea that it may be because of some setting on my router. I don't know much about router settings. So, I finally installed the VPN App Opera Max and it worked. It was a big relief for me.
Sumit_kr said:
Actually, I was also facing the problem. I tried to get it solved by uninstalling all the recently downloaded apps, but it didn't work for me. And I couldn't uninstall all the apps.
Then I got the idea that it may be because of some setting on my router. I don't know much about router settings. So, I finally installed the VPN App Opera Max and it worked. It was a big relief for me.
Click to expand...
Click to collapse
Max does not change DNS settings so in theory it shouldn't fix this issue. It's possible that your issue was unrelated to this one.

Categories

Resources