Xperia Z - front camera not working - Xperia Z Q&A, Help & Troubleshooting

Hello ,
Just bought 3 days ago my xperia Z and yesterday i realised that the front camera isnt working at all. when i press the front camera button its says "unfortunately camera has stopped " and returns to home menu. other times there isnt a front camera button to press at all! and from the camera options i dont have "front camera , front video" choice. When i run diagnostics for the front camera its total black and i cant press the button for the test.
i guess its a hardware issue? Has anyone had a similar problem? I am on 4.2.2 and 10.3.A.0.423

AlexR29 said:
Hello ,
Just bought 3 days ago my xperia Z and yesterday i realised that the front camera isnt working at all. when i press the front camera button its says "unfortunately camera has stopped " and returns to home menu. other times there isnt a front camera button to press at all! and from the camera options i dont have "front camera , front video" choice. When i run diagnostics for the front camera its total black and i cant press the button for the test.
i guess its a hardware issue? Has anyone had a similar problem? I am on 4.2.2 and 10.3.A.0.423
Click to expand...
Click to collapse
Perform a repair using SUS to rule out any software issues. If the problem persists, then it is most likely a hardware issue.
Backup your SD Card & other data prior to using SUS because it will erase all data on the phone.

AlexR29 said:
Hello ,
Just bought 3 days ago my xperia Z and yesterday i realised that the front camera isnt working at all. when i press the front camera button its says "unfortunately camera has stopped " and returns to home menu. other times there isnt a front camera button to press at all! and from the camera options i dont have "front camera , front video" choice. When i run diagnostics for the front camera its total black and i cant press the button for the test.
i guess its a hardware issue? Has anyone had a similar problem? I am on 4.2.2 and 10.3.A.0.423
Click to expand...
Click to collapse
I would suggest you download a different app to take pictures and see if works with the front camera
I suggest maybe Camera MX
https://play.google.com/store/apps/details?id=com.magix.camera_mx
if it doesn't work then its hardware and best suggestion is to take it back for a replacement
If it does work then its a software issue, possibly a small bug with the sony camera app
I had something similar and had it reflashed with the original firmware directly from sony by a Guru/Tech guy at the store I got my phone.
Let me know if that helps ok.

kgs1992 said:
Perform a repair using SUS to rule out any software issues. If the problem persists, then it is most likely a hardware issue.
Backup your SD Card & other data prior to using SUS because it will erase all data on the phone.
Click to expand...
Click to collapse
Sorry , i forgot to mention that i have already performed a factory reset , sus repair , nothing worked. i guess its a hardware issue.
LT nicles said:
I would suggest you download a different app to take pictures and see if works with the front camera
I suggest maybe Camera MX
if it doesn't work then its hardware and best suggestion is to take it back for a replacement
If it does work then its a software issue, possibly a small bug with the sony camera app
I had something similar and had it reflashed with the original firmware directly from sony by a Guru/Tech guy at the store I got my phone.
Let me know if that helps ok.
Click to expand...
Click to collapse
Tried it , just to be sure , but it doesnt even give me an option for front camera use !

AlexR29 said:
Sorry , i forgot to mention that i have already performed a factory reset , sus repair , nothing worked. i guess its a hardware issue.
Tried it , just to be sure , but it doesnt even give me an option for front camera use !
Click to expand...
Click to collapse
I'd recommend that you contact Sony support instead of trying to do something on your own, which might just end up worsening your problem.

AlexR29 said:
Sorry , i forgot to mention that i have already performed a factory reset , sus repair , nothing worked. i guess its a hardware issue.
Tried it , just to be sure , but it doesnt even give me an option for front camera use !
Click to expand...
Click to collapse
Sounds like a hardware issue especially since the front camera did not work with a different app. take your phone back and exchange for new one before that option disappears.

LT nicles said:
Sounds like a hardware issue especially since the front camera did not work with a different app. take your phone back and exchange for new one before that option disappears.
Click to expand...
Click to collapse
I took it back and made an exchange. Got my new one and its working fine! I hope it keeps up that way

Related

[Q] Is my phone camera broken??

I've been having this problem with my phone's camera, every time I start camera this "pink" split screen will appear and the camera app crashes.
What's going on here? (and no I haven't dropped my phone, yet)
Well find a few camera apps on the market and see if they do the same.
It's possible the camera is damaged, in which case you would have to resort to warranty.
sturmeh said:
Well find a few camera apps on the market and see if they do the same.
It's possible the camera is damaged, in which case you would have to resort to warranty.
Click to expand...
Click to collapse
I downloaded other camera apps and they work fine, this problem seems to plague the native camera app. Very odd. Has somebody else faced this problem?
fakekullu said:
I downloaded other camera apps and they work fine, this problem seems to plague the native camera app. Very odd. Has somebody else faced this problem?
Click to expand...
Click to collapse
Very odd. You could try a reflash to see if it solves any problems..
The problem returned again! I'm pissed, I started getting this issue after I flashed last time to JM5. I might have to re-flash or just wait for Froyo to come out (if it ever comes out )

[Q] Camera freeze

Hello
I have a xperia z1 c6906 LB now with romaur V 9.1
my problem with the camera is that, sometimes i unlock the cellphobe with the camera button (because i want to capture something ) when i take the photo the camera freeze x_x, i take the picture and the images stay, the only way i can use my phone is lock and unlock but when i open the camera happens the same, i take a picture and the camera freeze. sometimes after take one picture the second or thrid freeze the camera. i allready try different camera apps and its the same u.u, so i need to reboot the phone so the camera work good again (for who knows how long).
i try different roms and the original tft always in 14.4.A.0.108.
i really dont know what to do, back to 14.3.A.0.757? o back even mora to android 4.3? :'(
i really like this phone and i dont want to change it.
anyone has this problem with the camera?
any fix?
thanks in advance
I have same problem. But I often have time to reboot.
I am waiting for fix from Sony
Sent from my C6903 using XDA Free mobile app
Disable Stamina Mode - it happens only when in Stamina. Or press Power Button before pressing Camera Button. That way it will wake phone from Stamina Mode and then it shouldn't freeze on taking pictures.
jontr said:
Disable Stamina Mode - it happens only when in Stamina. Or press Power Button before pressing Camera Button. That way it will wake phone from Stamina Mode and then it shouldn't freeze on taking pictures.
Click to expand...
Click to collapse
Rubbish. I don't use Stamina mode and mine still does it almost every time I try and use the camera.
Same here, started happening recently with no identifiable cause. I don't use Stamina mode either.
I'm using a custom rom freeze after 10 minutes of filming
yesterday my AR effect didnt want to capture picture, after reboot it was working fine.
I think there is something messed up in memory "cache" when you use a phone lot of time without shutdown or restart.
Demon_360x said:
Hello
I have a xperia z1 c6906 LB now with romaur V 9.1
my problem with the camera is that, sometimes i unlock the cellphobe with the camera button (because i want to capture something ) when i take the photo the camera freeze x_x, i take the picture and the images stay, the only way i can use my phone is lock and unlock but when i open the camera happens the same, i take a picture and the camera freeze. sometimes after take one picture the second or thrid freeze the camera. i allready try different camera apps and its the same u.u, so i need to reboot the phone so the camera work good again (for who knows how long).
i try different roms and the original tft always in 14.4.A.0.108.
i really dont know what to do, back to 14.3.A.0.757? o back even mora to android 4.3? :'(
i really like this phone and i dont want to change it.
anyone has this problem with the camera?
any fix?
thanks in advance
Click to expand...
Click to collapse
same problem, i couldn't use my camera for couple day.
is there any better solution for this case?
syl4r said:
same problem, i couldn't use my camera for couple day.
is there any better solution for this case?
Click to expand...
Click to collapse
Maybe bug from rom
Try with other rom bro
I am having this problem too, anyone found a fix for this?? I like this fone but i thinking to get back to lg g2 because of bugs
Sent from my C6943 using XDA Free mobile app
help
Hi i have the same problem with my z1's camera. Whenever i reboot my phone most of the apps crash, the camera will freeze and i cant open my album, im also having issues transfering files to sd card from internal memory. I really love this phone so i really need help about this, dunno what happend because it used to run perfectly.
Same problem here, Occurred today.
After restarting phone, camera works perfectly again
I have no idea what to do.
Best to provide a logcat or something that can help fix your issues. Use 'adb logcat > filename.txt' or google if you don't know how to logcat
☺
Hi, i Google logcat and i cant understand what it's for.. Im confused.. ? can you explain a bit about logcat.. If it's okay with you..
camera totally freeze...
Im using c6903 14.4.a.0.157 rooted... Before i root my phone, my stock camera was working fine. But after i root it, it just freeze every time i take picture. But when im using 3rd prty apps it works although it'll take me 5-10 secs before it take picture... I've been searching all over the web for a fix but cant find any.... Hope someone can help,me out here... TIA...
this problem appeared first on android kitkat, so if you want perfect camera, you have to go back to .290 jelly bean.
in kitkat it appears often on .757 but it got a lot better on .108 and later.
this freeze is caused by a wrong memory managment. if you choose the internal memory instead of external sd card, you camera wont freeze
P.S with .157 this problem should be fixed
Demon_360x said:
Hello
I have a xperia z1 c6906 LB now with romaur V 9.1
my problem with the camera is that, sometimes i unlock the cellphobe with the camera button (because i want to capture something ) when i take the photo the camera freeze x_x, i take the picture and the images stay, the only way i can use my phone is lock and unlock but when i open the camera happens the same, i take a picture and the camera freeze. sometimes after take one picture the second or thrid freeze the camera. i allready try different camera apps and its the same u.u, so i need to reboot the phone so the camera work good again (for who knows how long).
i try different roms and the original tft always in 14.4.A.0.108.
i really dont know what to do, back to 14.3.A.0.757? o back even mora to android 4.3? :'(
i really like this phone and i dont want to change it.
anyone has this problem with the camera?
any fix?
thanks in advance
Click to expand...
Click to collapse
Well thats a very common problem with 108.. The same was happening with me when i had 108.. All you need to do is update to 157. Even if you see the changelog for 157 it clearly states improvements in the camera.. Believe me this is what you need to do. Hope this helps
if i am not wrong , this problem has been fixed in .157. When i was on .108 stock , i had issues when i opened the camera from lock screen or using the camera button.
But after .157, i no longer face any issues when i open the camera from lock screen. sadly, the camera button still sometimes causes the problem u described above......
ronnie141 said:
Well thats a very common problem with 108.. The same was happening with me when i had 108.. All you need to do is update to 157. Even if you see the changelog for 157 it clearly states improvements in the camera.. Believe me this is what you need to do. Hope this helps
Click to expand...
Click to collapse
Im using . 157 rooted.... But still it freezes after i root my fone.... I dont know if it's because of the root file i used. Is there any way i can manually install camera..
but when i turn off my focus option in camera360 it doesnt freeze....
camera freezes after rooting 14.4.a.0.157
Hi guys,
I rooted my phone c6903 14.4.a.0.157(lock bootloader) using what the steps i found on Waladec(something like that)... After rooting... My camera freezes freezes everytime i use it... Even the record button doesn't work.... I've searched for solution but didn't find any answer
answer.... But now found a solution and i want to share it.... Actually it is simple and maybe im the only one who doesn't know...
STEPS:
After unlocking bootloader and rooting your device. Just relock your bootloader.... And done....

Camera not available

Hey guys,
Recently I had opened up my phone to replace a cracked screen. The screen and all other functions work properly but the rear camera seems to be giving an error message, stating, "camera not available".
I tried resetting the phone but this problem did not get solved. The front camera used to work before the reset but now even that is gone.
I even downloaded a third party app but back camera still not working( front camera is available in third party app.
What could have gone wrong. Could this have screwed up the software, if so what should I do to repair it?
Or have I possibly not connected the camera properly? Or have I totally damaged it some how?
Please help
SavioGratus said:
Hey guys,
Recently I had opened up my phone to replace a cracked screen. The screen and all other functions work properly but the rear camera seems to be giving an error message, stating, "camera not available".
I tried resetting the phone but this problem did not get solved. The front camera used to work before the reset but now even that is gone.
I even downloaded a third party app but back camera still not working( front camera is available in third party app.
What could have gone wrong. Could this have screwed up the software, if so what should I do to repair it?
Or have I possibly not connected the camera properly? Or have I totally damaged it some how?
Please help
Click to expand...
Click to collapse
Hi mate,
it could be a problem either with the hardware or with software. "camera not available" sounds like you didn´t connect the camera properly and the software could not find it.
Check it, if the camera is really connected.
Otherwise I personally think, it was not the best idea to reset the phone - a normal reboot should be enough.
As you tried a third party app, and the front camera worked, it must be a software problem. What I would do:
1) Check the connection of the camera, if it´s ok. -
2) Reflash the system and reboot it normally.
Good luck! :fingers-crossed:

Broke my screen, camera stopped working, vibrates randomly

I broke my screen last week , it fell and was damaged, and the camera stopped working too. I fixed the screen, but the camera is still offline, tried to change the rom, but no changes., i am getting the "Error, camera not available". When i click on camera icon, it shows a black screen after some delay and then right away an error message pops up with "Error! Camera not available". When i load this from any application, such as snapchat or instagram, it crashes the application. Has anyone dealt with such issue before? Give me some hope, what could be wrong.
The camera was not working even before i replaced the screen. (The screen repair was good, i made sure nothing was touched that should'nt be touched.
The phone's proximity sensor seems to be a bit off too, the phone also vibrates ( like it received a text message) randomly.
Unrelated issue: the screen i install has a round ring that appears if i press the screen to hard at a certain spot. it's not too annoying but it is there.
Broken flat cable, broken camera. Physical damage.
Sent from my C6903 using XDA Free mobile app
electrash said:
Broken flat cable, broken camera. Physical damage.
Sent from my C6903 using XDA Free mobile app
Click to expand...
Click to collapse
Ah! what do you think , can it be saved DIY?
marksee said:
Ah! what do you think , can it be saved DIY?
Click to expand...
Click to collapse
Well i didnt opet Z1 before, so i dont know if you can only replace flat cable (if that is problem) or you must replace whole camera module.
Best bet is to give to service center, probably they will put new module on it, and its best in my opinion.
electrash said:
Well i didnt opet Z1 before, so i dont know if you can only replace flat cable (if that is problem) or you must replace whole camera module.
Best bet is to give to service center, probably they will put new module on it, and its best in my opinion.
Click to expand...
Click to collapse
Most likely put a new module in there as the modules are machine made are probably solid.
Status Update
So i opened the phone again, and seems like i was able to fix the screen issue.
Issue of camera remains. I removed the camera from the socket, and disconnected its wire from the motherboard. When i accessed camera without wire connected, it straigth away went to "ERROR. Camera not available. Earlier, when wire was connected, it took about 5 seconds and then outputted the Error. Flash/ Front camera are still not accessible or usable even when front camera was plugged out.
Weird vibrations are felt randomly, i am still trying to pinpoint what causes them, but they have decreased significantly.
My question now is, will replacing the camera fix the camera issue? Or is there a deeper wire/motherboard issue here? What would be your next step to investigate it further. Also, can this be not a broken screen issue but a camera issue covered in warrantly?
Additional info: i have tried reinstalling ROM, flashed T-mobile's original ftf file, cleared camera cache, files etc. used 3rd party apps but no success.
#####SOLVED: SCREEN HAS WEIRD FLOATIES WHEN WE TOUCH AREA NEAR THEM
This is caused because of dust between the digitizer and the back of the phone. To fix this, simply open the phone up and remove any dust particles between the digitizer and the phone. Screen will work perfectly after that.
JustPlayingHard said:
Most likely put a new module in there as the modules are machine made are probably solid.
Click to expand...
Click to collapse
When you say module? you mean the camera with the connection wire ? or something more than that?
marksee said:
When you say module? you mean the camera with the connection wire ? or something more than that?
Click to expand...
Click to collapse
The camera with connection wire
Update: so bluetooth call recieving does not work, people call me, and if i pick it up, voice does not work over bluetooth anymore. music skips randomly too. My question was that will camera module replacement fix this? or is this a deeper issue, such as cable that connects the camera module? what will i need to replace .
I don't think that anybody here could answer your questions. You should take your phone tot a service center.
Sent from my C6903 using XDA Premium 4 mobile app
SOLVED it.
Fixed it! The issue was that the back camera module was malfunctioning. Because of that, phone chip that controls camera (also controls vibrations) was not functioning properly. I bought a used camera module from ebay, plugged it in and phone works perfectly now
Feel free to pm me if anyone else has questions about this, or need help dismantling phone. Xperia Z1s I AM BACK!!!

[Q] Rear facing camera not working.

I went to take a picture today and my camera instantly went to the front facing camera. The option to switch to the rear camera was missing. I click on the icon for panorama and I get a message that says " Sorry, no back facing camera available". I have tried everything I can think of including:
Rebooting the phone.
Deleting data and cache
Uninstalling camera updates
Factory Reset
Installing a different Rom.
Nothing has worked. Any other ideas before I contact Support?
I have this problem with two different phones...... On one I managed to repair is temporarily through a panicked series of resets etc. The other I had to RMA.
spikeroche said:
I went to take a picture today and my camera instantly went to the front facing camera. The option to switch to the rear camera was missing. I click on the icon for panorama and I get a message that says " Sorry, no back facing camera available". I have tried everything I can think of including:
Rebooting the phone.
Deleting data and cache
Uninstalling camera updates
Factory Reset
Installing a different Rom.
Nothing has worked. Any other ideas before I contact Support?
Click to expand...
Click to collapse
I had this problem with my Nexus 5. rear camera would stop working. One thing to try is boot to safe mode and see if it works. Safe mode disables any 3rd party apps that can cause the camera to crash. If it works, it could be an app. For me, sometimes in safe mode it wouldnt work either. I contacted Google, went through a few steps and they sent me out a replacement device.
the exact thing happens to me too
spikeroche said:
I went to take a picture today and my camera instantly went to the front facing camera. The option to switch to the rear camera was missing. I click on the icon for panorama and I get a message that says " Sorry, no back facing camera available". I have tried everything I can think of including:
Rebooting the phone.
Deleting data and cache
Uninstalling camera updates
Factory Reset
Installing a different Rom.
Nothing has worked. Any other ideas before I contact Support?
Click to expand...
Click to collapse
I'm facing the same problem, someone please help us
jamalm said:
I'm facing the same problem, someone please help us
Click to expand...
Click to collapse
The answer is in this thread. You have to get it returned.

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