[Q] HTC One refuses to start and I never modded it - One (M7) Q&A, Help & Troubleshooting

Basic Info:
HTC One phone purchased in Hong Kong through a relative, so no idea who the provider/brand it's RUU is under
Now running on T-Mobile network in Texas
Never had been tinkered with before (Rooting/Flash-ROM/etc.)
Never had issues with it aside from only getting 3G internet (had used 4G on previous phone, same plan)
This all started randomly earlier today when the phone was idling on the desk, I was going to check something but it won't respond. I didn't have any updates pending/installing and only had a game open. First idea was no power so I plugged it into the wall, but the charging light wasn't lit so I assumed a dead internal battery. After trying a few more times, it turned back on! But this time it gives me a black screen after the white screen with the HTC logo in the middle, and to further annoy me it keeps restarting and repeating this. I tried the Hboot screen via Power+DownVolume but none of the options worked.
I tried all the options:
Fastboot (Reboot + Reboot Hboot)
Recovery
Factory Reset
Nothing worked at all and I've already scanned the forums for something similar but nothing comes up. Someone please help me fix it, I need it for work and can't afford another day like this. T-Mobile guys were no help and Best Buy guys did no better. Thanks in advance for all the help!

Related

Urgent Help Needed.... Pleaseeeeee

Hi,
Coupls of weeks back i I HardSPL my device with 3.28 and installed the RUU_Kaiser_HTC_HK_WWE_3.34.721.2_radio_sign_25.83.40.02_1.70.19.09 and since then it was working fine but today i downloaded the SKYFIRE thru WiFi and installed it though it installed correctly and after one hour my my Phone turned off automatically and when i realised that i tried to turn it on but nothing happend initially i thought that may be the battery runs out. So when i reached home and the moment i attached my phone with charger ; the orange light turned on automatically, phone vibrates and smart mobility screen appears BUT after that it start reapeating that again and again.
So after several attempts; i start reading the forum and as advised by seniors - I enter into boot loader ( successfully ) attached my phone with a PC and reflashed my phone again with RUU 3.34 and the whole flashing process completed successfully and when " Finish " button appears on my Laptop and the moment i clicked on it the Phone Vibrates ( like restarting ) smart mobility appears and thats it.... same problem....
And the moment i unplug my device from charger it even refuse to turn it on even. Presently i am using an extended battery of 2800 mah which i purchased it from UK last december but Currently i am in Canada and using Fido connection.
So now would any body tells me that its a
Battery Problem or
Hardware problem or
Software problem
Please help me out since i am out of home with a limited budget and don't want to spend on a new phone in foreign land ( canada ) and BY-GOD Canada is way too expensive - in Canada they even charge it for incoming calls and messages as well :-((( .... i was always under the impression that UK is expensive but now i realised that i was wrong...
Thanks for reading this and looking forward for a solution
Try flashing with a different ROM, probably a stock/shipped one..
Regards,
Carty..
Many thanks for the quick reply ; but can i use a stock rom on 3.28 HardSPL ?
In a word Yes. but if you have trouble connecting to the pc (as I did) flash a ROM using the SD card
Thanks to all the replies and i think its a battery problem.... now i have to buy a battery in Canada at double the amount which is easily available in UK at only 8 pounds... and in Canada its available not less than 30 CAD $...
Does anybody from Canada know a place from where i can buy a tytn-ii battery at reasonable price... specially in toronto since i am a tourist i prefer a shop a address...
Thanks
I have the same sort of problem as you...
I unlocked my phone via one of the methods on here, which was performed successfully, even managed to update my HardSPL, however since unlocking, my phone reboots, or shuts off.
It started happening when a text message was received on the ROM i was using, however since then I've flashed the same Rom as you, the HTC standard from from Zel's FAQ, along with now reflashing the Orange UK Stock rom (as per Sig) onto my phone.
The phone got as far as formatting the storage, then went to allow me to setup, and rebooted, allowed me to start the setup for the phone, then rebooted.
However, something has happened which I've never seen before.
Once it rebooted, the phone booted into Flight Only Mode, then has told me that my battery needs replacing (so am bidding on one from the illustrious Ebay).
Any ideas what could've happened? Would the original unlocking cause the phone to F*** up? Even though the whole process worked with no flaws / switching off etc at all?
Max, I'm in the UK, and if need be, i'll happily find one on ebay also and ship to you from here?

HELP XDA! Phone Reboot's if using 3g Data

Hey,
My AT&T rooted nexus one is still randomly rebooting if I use 3g data. I am in Costa Rica and the 3g is on the 850 band. I also have to add the apn "kolbi3g".
So basically I can use the phone for anything and it works great, but if I add the apn and start using the 3g heavily I will get a reboot, sometimes it will reboot vibrate 7 times and I have to pull the battery. I have tried 2.1 and 2.2 rooted and not also cyanogen 6 all the same problem.
If I do *#*#4636#*#* and select the wcdma only it runs the 3g better but reboots way more, sometimes the instant I place load on the connection. However if I select wcdma "unkown" the 3g works much better I can use it sometimes 30min at a time without a problem.
So any ideas what I could try? Is there a kernel that will up the volt's a bit just help stability? Or anything else I could try? Data roaming is off, I have tried both off and on, no difference that I can tell.
Thanks a lot this is driving me crazy! Just got this phone Sunday too sick to my stomach of the thought I spend $600 on this phone if I can't get 3g to work
How about radio image???
It is currently on baseband 4.06.00.12_7. Is there a more current radio?
I came across this multiple reboot issue on a (locked) Vodafone UK Nexus.
It booted into the OS (lockscreen) and as soon as data connected it looped back to the last couple seconds of the animated Nexus logo.... and again.... and again.
I powered down the unit (battery pull), booted into bootloader (voldown+power) and selected clear storage (voldown,voldown,power) then (volup) to confirm.
This deletes the user data and you have to sign in and set up the phone again but it certainly fixed the issue. My only guess is some user data became corrupt and the kernel panicked and forced a partial reboot.
Give it a try and lemme know.
Cabarnacus said:
I came across this multiple reboot issue on a (locked) Vodafone UK Nexus.
It booted into the OS (lockscreen) and as soon as data connected it looped back to the last couple seconds of the animated Nexus logo.... and again.... and again.
I powered down the unit (battery pull), booted into bootloader (voldown+power) and selected clear storage (voldown,voldown,power) then (volup) to confirm.
This deletes the user data and you have to sign in and set up the phone again but it certainly fixed the issue. My only guess is some user data became corrupt and the kernel panicked and forced a partial reboot.
Give it a try and lemme know.
Click to expand...
Click to collapse
Just did that (had the phone plugged into wall charger), and the second I got to the home screen it rebooted then vibrated like 6 or seven times. Seems to do it worse when it is plugged in. And now it won't even boot up even after pulling the battery, it vibrates 6-7 times.
I am really worried about this, any other ideas??? I will try anything! Thanks for the help
Update! Now the phone just reboot when I do anything period with it plugged in. Just like posted in another thread on this section!
Please any ideas I am very desperate and very sick to my stomach!
Hmmm very strange.
I'm aware from what you were saying on the other thread that you've got an unlocked bootloader and you're wondering what to do on the warranty front.
If you've really tried different combinations of stock and custom firmware and having the same issue I'm tempted to say its a hardware issue.
Many people have returned their unlocked phones with no comeback from HTC some have reported that they have noticed the unlocked bootloader and have issued a motherboard repair as part of the fix because of this.
Although im unsure of the additional cost (if any) i would definitely recommend going through the warranty repair route with HTC. They won't say no and send you back the same broken phone. And who knows, if its a confirmed hardware issue they may just replace it as a goodwill gesture.
Other than that I don't have any more ideas.
A nexus support thread has a popular answer referring to the clear storage fix.
http://www.google.de/support/forum/p/android/thread?tid=40f52d29e9c4177e&hl=en
Just make sure you are definitely clearing the storage FROM THE BOOTLOADER before calling HTC. It is the first thing they will make you do before accepting a return anyway.
Cabarnacus said:
Other than that I don't have any more ideas.
A nexus support thread has a popular answer referring to the clear storage fix.
http://www.google.de/support/forum/p/android/thread?tid=40f52d29e9c4177e&hl=en
Just make sure you are definitely clearing the storage FROM THE BOOTLOADER before calling HTC. It is the first thing they will make you do before accepting a return anyway.
Click to expand...
Click to collapse
Ok thank you so much sir. I am so glad to hear that I may still have a chance at getting it replaced! It was very fullish of me to unlock it, I know, it is just that I figured it was software and could be fixed by unlocking. It is going to cost me $$$ to get this to the States, but that is life. If I still can't get it to work I will call htc and let you know what they say
Little update here. I cleared storage again and just simply disabled data, I have been using the phone for a couple of hours on work without any problems. Next thong I am going yo yty is another friends 3g similar card and see if it still reboots on that sim, if it does then I am calling HTC.
Also still open to any other ideas you guys may have.

[Q] Can ANYONE help me fix my bricked Pure?!?

By the way my phone is a HTC Pure, that was security and sim unlocked, at the time it went down was running the latest Energy.TOPAZ.29022.Sense2.5.Cookie.2.0.GTX.Jul.04.7z ROM. With no recent updates or installs.
Ok my phone was in my pocket for the morning and when I pulled it out it was dead and wouldn't turn back on. Plugged it in to charge and once charged it will only boot to the white screen with the little red numbers in the bottom. It takes very little time to get to this point and once here it is unresponsive to any buttons pushed. I can leave it like this and it will just get hot and wear down the battery, I have only left it like this for ten minutes, just to see if it would come out of this stage.
After searching and reading all the brick / won't boot posts I could. I tried to hard reset, which works and I can get to the bootloader screen(striped screen). Then re flashed to the newest hard spl and have flashed three different versions of Energy, currently trying MaxSense. But nothing has gotten it past the boot screen. All flashes were done with the USB through my computer and the SIM and SD cards have not been in it.
I just don't get how it bricked in my pocket, it had worked fine for a month on the same Energy ROM with no issues and I had not downloaded or installed anything new recently.
Just miss my phone now, any help would be greatly appreciated.
Did I post this in the wrong area? 3 days 50 or so views and nothing, this sucks!
I take it this is the wrong area for this post as it has gotten a few views, but no responses. I should probably move it and see if that helps.
This sucks and I am disappointed, I'm done with this post, I give up!!!
I have a paperweight for a phone and I hope no one else has this issue, because no one on here can help.

phone stuck on white HTC screen, cannot load to OS

Hi all,
I was wondering if anyone is able to help me out with my HTC one M7. My phone has been out of commission since Monday night and I'm all out of options on what to do, I've even tried doing a factory reset as a last resort but that didn't seem to work as it looked like the process just stalled.
Here's a bit of background of what happened: Monday night I charged my phone through the wall outlet and went to have dinner, I came back to check on the phone and it was off. I thought that was odd so when I tried turning it back on I would only ever be able to get to the white HTC logo screen. I'm able to get into fastboot and recovery but after googling solutions and trying the options people have mentioned, it still isn't working. I'm not very tech oriented so I wouldn't know how to flash ROMs or anything like that...soooo, I'm hoping someone is able to explain steps in I'm able to understandr. I don't even know flashing ROMs is possible at this point since whenever I plug it into my PC, the drivers aren't recognized by Windows and says 'failed to install drivers'.
Any help is very much appreciated!! (I signed up to the forum in order to write this and seek help lol)
I haven't done ANY customization to the phone everything is all stock from my service provider so I'm really baffled at how this sudden fail could have happened. There was no OTA update either.
rina__anir said:
Hi all,
I was wondering if anyone is able to help me out with my HTC one M7. My phone has been out of commission since Monday night and I'm all out of options on what to do, I've even tried doing a factory reset as a last resort but that didn't seem to work as it looked like the process just stalled.
Here's a bit of background of what happened: Monday night I charged my phone through the wall outlet and went to have dinner, I came back to check on the phone and it was off. I thought that was odd so when I tried turning it back on I would only ever be able to get to the white HTC logo screen. I'm able to get into fastboot and recovery but after googling solutions and trying the options people have mentioned, it still isn't working. I'm not very tech oriented so I wouldn't know how to flash ROMs or anything like that...soooo, I'm hoping someone is able to explain steps in I'm able to understandr. I don't even know flashing ROMs is possible at this point since whenever I plug it into my PC, the drivers aren't recognized by Windows and says 'failed to install drivers'.
Any help is very much appreciated!! (I signed up to the forum in order to write this and seek help lol)
I haven't done ANY customization to the phone everything is all stock from my service provider so I'm really baffled at how this sudden fail could have happened. There was no OTA update either.
Click to expand...
Click to collapse
If your warranty is still valid take it to service
donkeykong1 said:
If your warranty is still valid take it to service
Click to expand...
Click to collapse
Unfortunately it's not, I've had the phone for a little over 2 years now. Seriously contemplating just using a loaner phone in the meantime while I wait for the new Nexus ...
rina__anir said:
Unfortunately it's not, I've had the phone for a little over 2 years now. Seriously contemplating just using a loaner phone in the meantime while I wait for the new Nexus ...
Click to expand...
Click to collapse
Did you try factory reset from bootloader?
donkeykong1 said:
Did you try factory reset from bootloader?
Click to expand...
Click to collapse
Yes, I did. It flashed to the screen with 2 green arrows in a circle and 1 downward green arrow with a progress bar at the bottom but nothing happens during this period. I left the phone like that for about 30 mins just to see if anything would happen and nothing did.

HTC Desire 510 keeps restarting itself

Hi everyone,
My friends daughter's HTC Desire 510 has been constantly resetting itself.
Unfortunately I haven't managed to get my hands on it
Apparently, it was fine yesterday and she left it charging overnight only to wake this morning and it turned itself off. Now, when she turned it on, it keeps restarting itself. It won't stay on for more than 30 seconds. She's tried taking the battery out and restarting it, but no good. It won't even stay on long enough for her to do a full reset.
She's been on a forum and all the help she seems to get says "send it off to be fixed" which, of course, is something we'd rather avoid (though I guess it's still in it's warranty period).
I could try to get her to factory reset it in the Hboot menu/recovery but I'm not sure if she's got the FastBoot option ticked in Power Settings.
Any ideas?
thanks a lot!
Thats funny im on here as my htc desire 510 started doing the exact same thing this morning hope someone comes on here wth an answer
A factory reset via HBOOT sorted it out.
Thanks
Thanks i have no idea how to do that but i will look in to it now i know the problem can be sorted out
mines is doing the same thing, but even when i did the reboot it actually never factory reset itself and still continues to restart

Categories

Resources