Brand new NOOK HD+ not responding to "clicks." Please help. - Nook HD, HD+ Q&A, Help & Troubleshooting

Hello everyone. I just bought a Nook HD+ today, and so far I've been mostly satisfied with it.
However, once every 30 minutes of usage, the touch screen becomes completely unresponsive to my "clicks." I can slide/scroll fine, but it doesn't respond to my clicking an app, address bar, etc. The only way I can get it to work again is to LOCK/UNLOCK the device, at which point it works again perfectly (for another ~30 minutes).
Another thing, of course, is the shaky screen movement I get when I leave my finger on the screen. I've heard that this is a common sensitivity issue and is almost expected from these devices.
I'm using the stock rom at the moment. Is there anything I can do about it, or should I go through the hassle return the device? Would rooting it do anything to help it?
Thank you very much!

wthelicopt said:
Hello everyone. I just bought a Nook HD+ today, and so far I've been mostly satisfied with it.
However, once every 30 minutes of usage, the touch screen becomes completely unresponsive to my "clicks." I can slide/scroll fine, but it doesn't respond to my clicking an app, address bar, etc. The only way I can get it to work again is to LOCK/UNLOCK the device, at which point it works again perfectly (for another ~30 minutes).
Another thing, of course, is the shaky screen movement I get when I leave my finger on the screen. I've heard that this is a common sensitivity issue and is almost expected from these devices.
I'm using the stock rom at the moment. Is there anything I can do about it, or should I go through the hassle return the device? Would rooting it do anything to help it?
Thank you very much!
Click to expand...
Click to collapse
Exchange it while you still can.

Related

[Q] Screen inaccuracy issues

I know that this has been a fairly common complaint about the Nexus One but i'm wondering, roughly what percentage of people actually have this issue? To clarify, i mean the problem whereby touching the screen in one place is actually registering elsewhere on the screen.
I've had this problem since buying my n1 and having to constantly turn the screen off and back on again was driving me nuts. Finally i sent the unit back to Vodafone for repair and they in turn sent it to HTC to be fixed. So yesterday i got it back with an enclosed statement along the lines of "we have fixed your fault etc..".
Three minutes into using the damn thing and the fault crops up again. So much for that! To be fair to Vodafone they are sending out a replacement unit now but of course i'm concerned that even that will have the same issue.
What are the odds?
Here is the same.
To developers: the fact that resetting the screen fix the problem makes me to ask if there isn't a way to make the screen re-calibrate itself every X seconds/minutes, without shut off and on the screen every time. Seems to be until now the only solution to this extremely annoying issue.
It really is a bizarre one. I've seen people discussing whether it's a hardware or software issue but nobody seems to have a definitive answer. If it were a hardware problem, surely it would be constant/permanent? If it's a software issue i would have thought that somebody would have bug-fixed it by now? Especially as it seems so prevailant.
I'm stumped!
Other than this one problem though i am completely in love with this phone. The device itself feels solid, durable and pleasant to use. Android is improving all the time and it always impresses when you demonstrate to the un-initiated what the device is capable of. So close to perfect...but not quite!
EDIT... This from the wiki.. "- Q5: Sometimes my screen registers touches in incorrect places, and I need to turn the phone off and on to make it work correctly again
A: This is a hardware problem, nothing can be done about it. Nexus One's digitizer sucks.
Ho-Hum.
I have experienced this problem on android 2.1 ever since upgrading 2.2/2.2.1, I haven't had the problem. I'm very happy with my screen
Sent from my Nexus One using XDA App
msavic6 said:
I have experienced this problem on android 2.1 ever since upgrading 2.2/2.2.1, I haven't had the problem. I'm very happy with my screen
Sent from my Nexus One using XDA App
Click to expand...
Click to collapse
That suggests a software problem although i have had it on 2.1, 2.2 and now 2.2.1. I would say that it has happened to me within three minutes of using the phone, 50% of the time within that three minute window. In other words it's cropped up in half the texts/emails i have sent where i have had to do the screen off/on thing to complete the message.
Very annoying.
It has to do mostly with the way people hold their phones, the possibility of registering false touches - including, for example, touching the screen with fingers that aren't completely dry. Some have the issue more than others.
HW issues still can have SW workarounds sometimes. I'm not sure if it's the case. HW and SW need to be analyzed to find one, if exists.
There is no "calibrating" capacitive touchscreen. Resetting its controller might have effects like missing touches and other random screen misbehavior (for example - if the controller is tracking fingers, resetting it would cause it to lose the tracking).
Since getting my phone back from 'repair' the issue is less frequent, suggesting that it's not a usage problem as i'm obviously still using the phone in the same manner as before. Instead it seems that various devices suffer from the problem in varying degrees.
I suppose if i knew what they had actually done to the phone while it was being tended to it might help us discover why the frequency of the problem has been reduced. I know that the digitizer wasn't replaced as the phone came back with the same screen protector on it as it had when i sent it off. That being said, they obviously did something. I just don't know what!
Most probably replaced the phone's MB.
Try upgrading to the latest radio - the issue will probably not be 100% solved, but now I only get it maybe once a month or so...
I may tell them not to bother sending out a replacement. It's happening far less often since it was returned and (going by the poll results), there's a good chance that the replacement could actually be worse than this one is now.
Perhaps the 2.3 update will jar something loose.
ATTENTION PLEASE!!
after flashing miui latest ROM i've never had touchscreen issues anymore in over 20 hours of hard usage (also with the phone in charge!!).
I don't believe is a coincidence, developers please ask miui developers if they have integrated a code to fix this issues.
Thanks!
Sent from my Nexus One using XDA App
pyngwie said:
ATTENTION PLEASE!!
after flashing miui latest ROM i've never had touchscreen issues anymore in over 20 hours of hard usage (also with the phone in charge!!).
I don't believe is a coincidence, developers please ask miui developers if they have integrated a code to fix this issues.
Thanks!
Sent from my Nexus One using XDA App
Click to expand...
Click to collapse
could you please download Multitouch Visible Test
http://www.appbrain.com/app/multitouch-visible-test/com.batterypoweredgames.mtvistest
and report back?
xyellx said:
could you please download Multitouch Visible Test
http://www.appbrain.com/app/multitouch-visible-test/com.batterypoweredgames.mtvistest
and report back?
Click to expand...
Click to collapse
I have already restored cyano 6.1.1.
However, about "multitouch issues" I mean inaccuracy, the fact that the touch is recognised in another point of the screen (particularly when you press the bottom part of the panel). I didn't verified the axes-inversion issue, but I'm almost sure that it persists.
The "touch inaccuracy" is nothing else than the usual axis-swapping thing. When accidental dual touches (palm/holding fingers/water/etc) happen, the digitizer goes nuts.
Jack_R1 said:
The "touch inaccuracy" is nothing else than the usual axis-swapping thing. When accidental dual touches (palm/holding fingers/water/etc) happen, the digitizer goes nuts.
Click to expand...
Click to collapse
I don't think so....I pay attentions when the screen goes crazy. I'm absolutely sure that (in charge for example) my touch is ONE.
The only times I was able to trigger the "screen nuts" effect, were when I was typing 2-fingered, and fast - making it register dual touches. Moreover, sometimes a single touch with a single finger is reported as series of touches. Once it happens, it stays until screen off.
Jack_R1 said:
Moreover, sometimes a single touch with a single finger is reported as series of touches. Once it happens, it stays until screen off.
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Click to collapse
I mean this....since I moved to MIUI this is not happened anymore.
Since I uninstalled Htcime the inaccuracy issues seem less so far! Almost only with the phone under charge ...much much better than before! Dunno why....
Sent from my Nexus One using XDA App

[q] htc hero broken touchscreen

My HTC Hero has various touchscreen problems among others. The main problem is the touch sensors do not work properly. I have to reboot the phone to get it working for a small while (roughly 10 minutes) before the screen craps out and does some very weird things:
It thinks I am constantly touching the top region of the screen
The touch sense overloads, meaning it senses the presense of anything around it. It is the weirdiest thing I have ever seen. I can hover my finger over the screen and it will allow me to control the touchscreen.
None of the other areas of the screen are functional except for the top, and whenever I touch the screen the Notigcations bar would come down. Sometimes this isn't the case and the phone just doesn't do anything upon touching the screen.
The battery life is very low.
Bootinf the phone takes a lot more time than when I first bought it, this is somewhat understandable however, having gone through many operation system changes.
I've lost all hope.
Buy one of these and replace the screen...
http://shop.ebay.com/i.html?_nkw=htc+hero+parts&_frs=1&_trksid=p3286.c0.m359
Are you running stock HTC Sense? Before I rooted and installed CM I had a huge problem with the stock Sense ROM, similar to what you were doing. Pressing buttons on it's own, the screen was shaking and would not stop and the screen was unresponsive. Once I got rid of Sense the problem went away and I haven't had it sense I flashed CM back in October.
Texas Spectre said:
Are you running stock HTC Sense? Before I rooted and installed CM I had a huge problem with the stock Sense ROM, similar to what you were doing. Pressing buttons on it's own, the screen was shaking and would not stop and the screen was unresponsive. Once I got rid of Sense the problem went away and I haven't had it sense I flashed CM back in October.
Click to expand...
Click to collapse
I haven't run Sense in months, I've run various developer roms on the Hero.
rellonaut said:
I haven't run Sense in months, I've run various developer roms on the Hero.
Click to expand...
Click to collapse
Have you tried to do a full, complete wipe of the phone? Sometimes just doing a factory reset isn't enough. What recovery are you using?
rellonaut said:
My HTC Hero has various touchscreen problems among others. The main problem is the touch sensors do not work properly. I have to reboot the phone to get it working for a small while (roughly 10 minutes) before the screen craps out and does some very weird things:
It thinks I am constantly touching the top region of the screen
The touch sense overloads, meaning it senses the presense of anything around it. It is the weirdiest thing I have ever seen. I can hover my finger over the screen and it will allow me to control the touchscreen.
None of the other areas of the screen are functional except for the top, and whenever I touch the screen the Notigcations bar would come down. Sometimes this isn't the case and the phone just doesn't do anything upon touching the screen.
The battery life is very low.
Bootinf the phone takes a lot more time than when I first bought it, this is somewhat understandable however, having gone through many operation system changes.
I've lost all hope.
Click to expand...
Click to collapse
hi,
for me hair dryer but didn't work..
what i did is to charge the phone for 6 hrs..
when i woke up, the phone functioning properly..
i'm using also HTC Hero..
thanks and hope it helps someone..
regards,
kikigak
rellonaut said:
My HTC Hero has various touchscreen problems among others. The main problem is the touch sensors do not work properly. I have to reboot the phone to get it working for a small while (roughly 10 minutes) before the screen craps out and does some very weird things:
It thinks I am constantly touching the top region of the screen
The touch sense overloads, meaning it senses the presense of anything around it. It is the weirdiest thing I have ever seen. I can hover my finger over the screen and it will allow me to control the touchscreen.
None of the other areas of the screen are functional except for the top, and whenever I touch the screen the Notigcations bar would come down. Sometimes this isn't the case and the phone just doesn't do anything upon touching the screen.
The battery life is very low.
Bootinf the phone takes a lot more time than when I first bought it, this is somewhat understandable however, having gone through many operation system changes.
I've lost all hope.
Click to expand...
Click to collapse
I don't can't be sure but I thought I remember seeing a touchscreen calibration setting in the stock rom when I first got my hero. But that was a long time ago. Something you might want to look into.
Hope this helps. Good luck.
It is mentioned here. http://m.androidcentral.com/questions-about-sprint-htc-hero

[Q] Bad Digitizer?

I've noticed the last few days that my nc has a hard time unlocking. I start to swipe my finger across the unlock and it moves about 1/10 of the screen then shoots back. If I do it a few times, I might get lucky and unlock it.
Does this sound like the digitizer is going out? It's one of the first production models (wife bought it for me for christmas right after they came into the store). So I don't know if there was an issue with them at all or not.
Everywhere else on the screen seems to be fine, but it doesn't do me much good if I can't open the thing to read the books inside.
*edit
Just did a test on the bottom row of books, and they seem to be working fine in that general area. Is anyone else seeing this only when trying to unlock the nc from sleep/off?
Do you have it plugged in?
Yeah it seems to happen on my girlfriends NC, at least when it was running 1.1 Stock, not sure I've noticed it since 1.2. It's not a bad digitizer assuming you have the same issue which was right after resuming from sleep it will SOMETIMES be a little pokey for the first 20 seconds or so but after that it slides smooth as butter. It never really bothered me since I just assumed it was reloading some software into memory. The only other common issues I know of are issues when plugged in as mentioned above and the seemingly obvious but often overlooked dirty screen.
I do notice in general that both NC's I use are a little less than perfect when touching the far corners (I often need to jab while making grunting sounds) but I figure it's an e-reader so they probably didn't spend a fortune on the capacitive part of the screen. If you are so inclined, loading up CM7 disables the lock screen by default and there might be a way to do it in stock as well although I suspect you will still occasionally need to give it it's 20 seconds to get things running again.

[Q] Touch clicking problems?

I read a lot of reviews on Amazon saying there is a touch screen problems. You have to click on item on the screen several times to make it respond to your finger. My order is on its way, so may be i want to return it if this issue is present on all KFHD. Does any one else here having the same issues?
Melodycd said:
I read a lot of reviews on Amazon saying there is a touch screen problems. You have to click on item on the screen several times to make it respond to your finger. My order is on its way, so may be i want to return it if this issue is present on all KFHD. Does any one else here having the same issues?
Click to expand...
Click to collapse
Sorry can't answer your specific question but this is the sort of thing that can be fixed in a software update. Not sure how frequently Amazon will update the KFHD but if it became a significant issue (i.e. started generating lots of returns) then I bet they would fix it.
That problem sounds more to do with the laggy-ness of the KFHD rather than the screen itself. Once they do a few software updates and make it work a bit smoother it'll be sorted. If not then if it gets rooted and a custom rom installed, Id guarrantee it'll not do that anymore.
It's just the same as when you have a slow computer and you click something, sometimes it doesnt respond. Im not saying the KFHD is slow by any means, but the way amazon has skinned android so much makes it a little less responsive.
The Kindle has all the android quirkiness touch screen issues. For example, when I wake the device from sleep to the lock screen and rotate the screen at the same time, I would have to touch the screen again to register my finger being on the lock swipe area. So, you should have no issues with the touch screen if you are used to the android operating system.

Touchscreen issues

I've experienced some serious touch issues in the past two days. It's happened very randomly and I can't replicate the issues. The screen losses touch sensitivity and I can't do anything, then it randomly comes back after 10 seconds only to animate every touch I made during the 10 second lull.
Has anyone had any touch issues like me?
Edit: disregard this post. got the forums mixed up with another device.
bryancotton84 said:
I've experienced some serious touch issues in the past two days. It's happened very randomly and I can't replicate the issues. The screen losses touch sensitivity and I can't do anything, then it randomly comes back after 10 seconds only to animate every touch I made during the 10 second lull.
Has anyone had any touch issues like me?
Click to expand...
Click to collapse
sounds like a software glitch, is anything eating up the processor?
I'm on LRX210 out of the box. I haven't had any battery stat app running but nothing unusual is going on in the regular battery app
I have this issue as well. Drives me nuts when I'm playing clash of clans. Found a sprint forum post that says it could relate to screen protectors? I have an invisible shield on right now.
Mauk80 said:
I have this issue as well. Drives me nuts when I'm playing clash of clans. Found a sprint forum post that says it could relate to screen protectors? I have an invisible shield on right now.
Click to expand...
Click to collapse
I have a screen protector but I've never had issues with it before. The touchscreen is COMPLETELY unresponsive 100% of the time
cowkong said:
I have a screen protector but I've never had issues with it before. The touchscreen is COMPLETELY unresponsive 100% of the time
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Click to collapse
Have you updated to 5.1? Since 5.1, there were significant changes that appear to have been made to proximity sensor that seem to be affected by any sort of screen protector that may cover it. If your protector covers the sensor, then I suggest removing it.
I haven't. I currently have the notification on my lockscreen (since I can still use the power button and view that basic info). It simply just stopped working while I was using it. Going into the Sprint store early this afternoon
My N6 arrived yesterday and was immediately unusable. The keyboard filled in a ton of garbage when I was asked to first enter my name ... Power cycled to try again and have had nothing but reliability issues with typing at times the screen will lock while trying to type (no response) or assume I've clicked when I haven't which makes accurate data entry impossible.
wiped, reset and upgraded software from 5.0 to 5.01 to 5.1 - had to remove my ATT sim which initially blocked this process and reset. Issues are still present seems like the screen is defective.
Support has issued an RMA to return the device after suggesting they would replace. Not a great start.
im having the same issue with my nexus, i went back to stock, not even rooted anymore, still doing it, its driving me nuts..
RMA. It's quite obvious you have a hardware problem.
graydiggy said:
RMA. It's quite obvious you have a hardware problem.
Click to expand...
Click to collapse
I'm actually not so sure that it is. I've seen this issue intermittently across 3 different devices, but only on 5.1.1 firmwares.
semperfi123 said:
I'm actually not so sure that it is. I've seen this issue intermittently across 3 different devices, but only on 5.1.1 firmwares.
Click to expand...
Click to collapse
Although we're in an pls thread, I tend to agree. If it was a hardware issue, I don't think we'd see the OS acting out the touches later.. It means the hardware actually accepted the input but the OS didn't do any thing., Likely an OS hang or something.
bryancotton84 said:
I've experienced some serious touch issues in the past two days. It's happened very randomly and I can't replicate the issues. The screen losses touch sensitivity and I can't do anything, then it randomly comes back after 10 seconds only to animate every touch I made during the 10 second lull.
Has anyone had any touch issues like me?
Click to expand...
Click to collapse
I have a Samsung Tab 3 and recently the touch screen has gone haywire. I drop a troop at 12oc and heal spell drops randomly at 6oc or wherever. I click on the screen and the screen zooms in and out irradictly . Trying to do a raid must less a war attack is impossible. Anyone have the same issues?
[email protected] said:
I have a Samsung Tab 3 and recently the touch screen has gone haywire. I drop a troop at 12oc and heal spell drops randomly at 6oc or wherever. I click on the screen and the screen zooms in and out irradictly . Trying to do a raid must less a war attack is impossible. Anyone have the same issues?
Click to expand...
Click to collapse
This is a N6 thread [emoji4]

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