Radio not as stable on 1.31 update... - Sprint HTC One (M7)

I've noticed that yes the one switches between wifi/3g/4g much more smoothly, but also noticing it dropping those signals much more frequently too and struggling to reconnect if it drops it. As in, I can have a data connection, then none at all out of nowhere without moving, and a couple of minutes later it reconnects.
I was even just sitting here at home where I have full signal on wifi and saw it drop wifi too. This never happened on the previous base... Sigh... Nothing is ever perfect...
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gk1984 said:
I've noticed that yes the one switches between wifi/3g/4g much more smoothly, but also noticing it dropping those signals much more frequently too and struggling to reconnect if it drops it. As in, I can have a data connection, then none at all out of nowhere without moving, and a couple of minutes later it reconnects.
I was even just sitting here at home where I have full signal on wifi and saw it drop wifi too. This never happened on the previous base... Sigh... Nothing is ever perfect...
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
mine is not doing that at all but i installed a new rom with the new base formware, there is a different kernel in it, i also did a profile update and it mever drops wifi and 4g used to drop to 3g now it stays on 4g until i drive out of the area

Alright, I'll see if I can troubleshoot this some...
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gk1984 said:
Alright, I'll see if I can troubleshoot this some...
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Click to expand...
Click to collapse
Sprint is doing Network Vision.
In your house...

Aldo101t said:
mine is not doing that at all but i installed a new rom with the new base formware, there is a different kernel in it, i also did a profile update and it mever drops wifi and 4g used to drop to 3g now it stays on 4g until i drive out of the area
Click to expand...
Click to collapse
Haha he said mever
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tsdeaton said:
Haha he said mever
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Click to expand...
Click to collapse
Oops
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gk1984 said:
I've noticed that yes the one switches between wifi/3g/4g much more smoothly, but also noticing it dropping those signals much more frequently too and struggling to reconnect if it drops it. As in, I can have a data connection, then none at all out of nowhere without moving, and a couple of minutes later it reconnects.
I was even just sitting here at home where I have full signal on wifi and saw it drop wifi too. This never happened on the previous base... Sigh... Nothing is ever perfect...
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
I've noticed that my phone is holding onto lte better inside today since the update. It was usually dropping to 3g once I started doing anything.
but it's ok to eat fish cause they don't have feelings.....

I'm dropping calls like crazy lately, but it really started before the update, so I can't say it's because of that.... Sprint really sucks lately, dropping calls left and right, signal dropping out all the time, and slower than slow 3g

53fireman said:
I'm dropping calls like crazy lately, but it really started before the update, so I can't say it's because of that.... Sprint really sucks lately, dropping calls left and right, signal dropping out all the time, and slower than slow 3g
Click to expand...
Click to collapse
Probably Network Vision upgrades.
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Mine got better with the update. I can hold a call for over an hour in my house with 1 bar just like my old phone. before the update it would drop after 5-15 min. Also I am running into far less places where I simply can't use data despite having signal. I think there is still room for improvement.

When I first flashed the update everything seemed to working smoother and seemed to hold a better 4G signal. By the second day my WiFi would drop in and out, my 4G won't hold when I know have full 4G coverage. Sometimes I don't have a signal at all. Like that is my only pet peeve about this phone. What's the use of having the best phone if one of its primary functions doesn't work properly? I'm definitely looking to get something new at this point.

Where can I find the radios/firmware update? I've looked through all the threads and they are no where
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teamrealtree said:
Where can I find the radios/firmware update? I've looked through all the threads and they are no where
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Click to expand...
Click to collapse
Here you go.
http://forum.xda-developers.com/showthread.php?t=2368907
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I'm having the same issues, and I'm pretty done with it. Ordered a GSM One from Google Play and am on my way to TMobile. After 14 years I can't take the whole "unlimited data 1 bit at a time" anymore.
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bpschoon said:
I'm having the same issues, and I'm pretty done with it. Ordered a GSM One from Google Play and am on my way to TMobile. After 14 years I can't take the whole "unlimited data 1 bit at a time" anymore.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
right behind you.....next year

I was having similar issues, I think it had to do with the fact that it was an in-place upgrade. I did a factory wipe, and the One is behaving much better.

Jahspree said:
When I first flashed the update everything seemed to working smoother and seemed to hold a better 4G signal. By the second day my WiFi would drop in and out, my 4G won't hold when I know have full 4G coverage. Sometimes I don't have a signal at all. Like that is my only pet peeve about this phone. What's the use of having the best phone if one of its primary functions doesn't work properly? I'm definitely looking to get something new at this point.
Click to expand...
Click to collapse
I'm with you. Such a brilliant device aside from this issue. My question is can this be labeled as a defective device because one of its main functions doesn't work properly
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Related

Weak lte signal

Does anyone else notice a weak lte antenna? Been stuck on 3G where I had full 4G with the EVO LTE. Otherwise I love this phone. I can just stare at the screen, it's a thing of beauty.
Sent from my HTCONE using Tapatalk 2
I've actually noticed this as well. Do u use a case? I'm wondering if it maybe has something to do with that. Gonna test when I get home from work.
aaron130 said:
I've actually noticed this as well. Do u use a case? I'm wondering if it maybe has something to do with that. Gonna test when I get home from work.
Click to expand...
Click to collapse
No case at all.
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tootseroel said:
No case at all.
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Click to collapse
I dont know if it has anything to do with it but i shut off The Sleep Mode in settings/power and it seems like my 4G is alot better. It could be my imagination but it sure as hell seems better! Lol
I'll give it a try
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Found what I believe is a solution. When I changed my network mode from cdma/lte to automatic, my signal changed from 1x to 4g. Strange but true, makes a huge difference
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Didn't work. My phone roams more than ever
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Im really starting to notice as i drive all over Florida(im a driver) that it its not holding 4G as well as my Note II...In sensorly it gives you a good idea where LTE is available,hell i logged a bunch of what is seen in Florida and im noticing in light purple areas where I had 4G before i have to now be pretty stationary for the One to lock in to 4G..But the real kick in the sack that has been driving me crazy these passed 2 days is seeing 4G on the phone and start doing something which transmits data it drops 4G and goes back to 3G..Happened at least 7 times today
Quite honestly, I had this issue pretty much with all my Sprint LTE phones, and I had pretty much all of them. Of course some held LTE more than others, but I was still getting frequent drops. Until Sprint moves into the 800 frequency, Holding LTE is going to be a consistent problem.
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BrianBaker said:
Im really starting to notice as i drive all over Florida(im a driver) that it its not holding 4G as well as my Note II...In sensorly it gives you a good idea where LTE is available,hell i logged a bunch of what is seen in Florida and im noticing in light purple areas where I had 4G before i have to now be pretty stationary for the One to lock in to 4G..But the real kick in the sack that has been driving me crazy these passed 2 days is seeing 4G on the phone and start doing something which transmits data it drops 4G and goes back to 3G..Happened at least 7 times today
Click to expand...
Click to collapse
Same here in Texas I drive also and have been testing the usual spots.
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Ryno_666 said:
Same here in Texas I drive also and have been testing the usual spots.
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Click to collapse
At 1st I was ready to return the phone because of it but decided it's really not worth it..Central Florida is only at 28% so things should improve once LTE is a little more dense and not so much distance between each tower that has been upgraded..And if i get my panties in a twist I can always go back to the Note II untill more towers are lit up.
Sprint LTE is the Swiss Cheese of 4G...
Yea same here my signal doesn't stay connected switches frequently as compared to my S3 which held 4g constantly Im in Lawrence KS we got good lte signal here
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Same here in Charlotte, NC.. Only complaint I have..
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LTE -117 to -120dbm

Has there ever been a radio update to change this a little higher on any other phone? Dropping to 3G from LTE is killer.. I usually leave my phone in CDMA only in my home town area but I went to a launched area this passed week where the roll out is in the 90% complete zone and it still drops from 4G to 3G a lot..
Just wondering if a radio update has ever fixed an issue like this on any other devices in the past.
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There have been radio updates on the past on other phones that helped but thus far not for the ONE yet
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Yup, I think we r over 80% here in austin Texas and it happens to me all day long. My bud just got his T-Mobile One and he hits 20-25 mbps no matter where and when he does a speed test. I could kick myself in the ass for staying with sprint.
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sand1303 said:
Yup, I think we r over 80% here in austin Texas and it happens to me all day long. My bud just got his T-Mobile One and he hits 20-25 mbps no matter where and when he does a speed test. I could kick myself in the ass for staying with sprint.
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Click to collapse
Was thinking about getting the one but after my evo lte was having lte issues and the one seems to have the same I passed . The one is a beautiful phone but dropping lte all the time was a deal breaker .
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parmend said:
Was thinking about getting the one but after my evo lte was having lte issues and the one seems to have the same I passed . The one is a beautiful phone but dropping lte all the time was a deal breaker .
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Click to collapse
I don't think the phone is the problem buddy. I think it's a network issue. So unless u are planning on actually leaving sprint it shouldn't be a deal breaker.
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I don't think it's a phone issue but my Note II holds LTE like a champ but damn I don't want to lug that thing around anymore after having the One for this long.. dbm levels are the same on the Note it just doesn't drop to 3G until the -130 range where as the One drops it around -117dbm... I'm holding out on a possible radio update before I do anything drastic like going back to the Note II.
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sand1303 said:
I don't think the phone is the problem buddy. I think it's a network issue. So unless u are planning on actually leaving sprint it shouldn't be a deal breaker.
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Click to collapse
If that's the case then my s4 would have those issues as well but it doesn't . not trying yo start a phone war but HTC or sprint need to get it right .
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It's network and phones that are the issue. First off, it shoildnt be that much of a problem to drop to 3g, as long as the data still works. Buut 3g is worthless usually with no throughput.
Then these HTC phones can't hold on (or wont) to lte for ****, for whatever reason. The iPhone 5, gs3, and 4 all held 4g, and when they dropped it, it quickly moved back up to 4g. This phone, on the other hand, will drop 4g, sit with NO data connection for a while, then connect to worthless 3g while still in a 4g blanketed area.
Then on the LTE topic...I've been waiting and waiting but this crap seems to get slower and slower as time passes. Plenty of times I will get less than 1mbps. Ive been waiting almost 2 years for them to get it together but it seems that it won't be happening. Back to tmobole (<10 mbps always) I go
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Well I keep telling myself I need to try a galaxy but the build of the HTC phones keep luring me in. Maybe with this phone being a more popular model because it is across different carriers unlike the Evo line the devs can find away to adjust the settings of the hardware. It is very annoying when my T-Mobile buddy constantly pulls 15-25 mbps on his speed tests and I look at mine and see 3g icon on top. I know there is lte out there we r 80% complete here
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Continued phone issues

How many times can one return a phone for replacement for the same issue? At some point can I request a different device? I'm on my second "one" and it has the same connectivity issues my first one had. Can I at some point ask for a different phone.
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You sure its the phone and not issues with the network ? Where I work, we only allow a total of 3 (original, swap, and another swap)
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It's already been replaced once. Where I live I have pretty good service, but there are times when I drop my connection while I have a good connection. What happens after the third replacement?
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tommason1968 said:
How many times can one return a phone for replacement for the same issue? At some point can I request a different device? I'm on my second "one" and it has the same connectivity issues my first one had. Can I at some point ask for a different phone.
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Click to expand...
Click to collapse
You haven't described the type of issue that you're having. Remember, the bars only indicate voice signal strength.
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3 swaps within 1 year. This would be through Asurion. At the Sprint store they will swap it 3 times before offering you a comparable model. If you want to keep the same phone then they can swap it as many times, in store, as you would like.
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sauprankul said:
You haven't described the type of issue that you're having. Remember, the bars only indicate voice signal strength.
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Click to collapse
I can be using various apps like poker F.B or even the browser. Take the internet for instance. I can be using it and at any time it will loose connection. Same with playing poker. While I usually get connected within a minute, it's still annoying. I can't tell that I have good connection cause when it is on it loads pages fairly quick.
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tommason1968 said:
I can be using various apps like poker F.B or even the browser. Take the internet for instance. I can be using it and at any time it will loose connection. Same with playing poker. While I usually get connected within a minute, it's still annoying. I can't tell that I have good connection cause when it is on it loads pages fairly quick.
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Click to collapse
I get that a lot on my Note 2. Usually its the phone switching back and forth from ehrpd to 1xrtt. Either your towers are being worked on or are over capacity like mine.. Worst data experience ever. After 10yrs I might bite the bullet and switch carriers, can't take it any longer..
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Until your area is complete or a Radio update is released your phone will continue to act like this..Only way I could make mine stable was to run it in CDMA mode only and completely ignore 4G until more towers fill the gaps.
tommason1968 said:
I can be using various apps like poker F.B or even the browser. Take the internet for instance. I can be using it and at any time it will loose connection. Same with playing poker. While I usually get connected within a minute, it's still annoying. I can't tell that I have good connection cause when it is on it loads pages fairly quick.
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Click to collapse
I get the same issue and have come to find a workaround that fixes it. This only works for 3G, but if you switch your network settings from LTE/CDMA to CDMA only you won't have any issues. I never get the issues that you explain while on 4G, but I constantly get them on 3G. Get that fix a try and let me know if it works :good:
Go into settings them power and turn off data sleep.
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Call sprint. Have them verify your SIM ID and UICC ID under settings/about/Phone Identity. Make sure they have the same number on your account as the phone. They may argue with you that the number doesn't matter accept for International but make them check anyways. If you have 4G in your area it will matter.....or even if its just Network Vision. Just keep pressing them to verify. If they are different have them connect you to activation's and have them fix it.

Frequent connection drops

It seems that every so often, maybe once a minute sometimes, my phone will briefly drop 1X and 3G and then pick it back up. It's fairly quick but it's maddeningly annoying when I'm browsing. My phone has been doing this for a while I think, but it seems to occur more often after the 4.3 update and new radio. I have no idea if it's rom related, my phone, or sprints network. I'm using bad boyz. Anyone else experience this?
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ncfastls1 said:
It seems that every so often, maybe once a minute sometimes, my phone will briefly drop 1X and 3G and then pick it back up. It's fairly quick but it's maddeningly annoying when I'm browsing. My phone has been doing this for a while I think, but it seems to occur more often after the 4.3 update and new radio. I have no idea if it's rom related, my phone, or sprints network. I'm using bad boyz. Anyone else experience this?
Sent from my HTCONE using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I had the same experiences when i was running BadBoyz. Thought it was just me, but after flashing Elegancia and now InsertCoin...my connection have been steady at eHRPD with some flashes of 4gLTE here and there depending on my location. But yeah, my connection has never dropped since switching rom.
ncfastls1 said:
It seems that every so often, maybe once a minute sometimes, my phone will briefly drop 1X and 3G and then pick it back up. It's fairly quick but it's maddeningly annoying when I'm browsing. My phone has been doing this for a while I think, but it seems to occur more often after the 4.3 update and new radio. I have no idea if it's rom related, my phone, or sprints network. I'm using bad boyz. Anyone else experience this?
Sent from my HTCONE using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I had the same problem moved to insertcoin sense 5.5 4.3 rom and I have great signal.. sprint user

Brand new replacement phone, same problem

I got a brand new, out of the box m8 replacement because of data and voice issues. The phone was fine them I took the update and now I'm back to limited data only on wifi and now getting dropped calls. I'm about done work this phone. Maybe the elevate community has some info
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I haven't seen anything like this over in those forums, I'll keep an eye out though for you.
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I was hoping that it is the network but sprint says no. Frustrating
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It appears that I'm not the only one
https://community.sprint.com/baw/mo...ssion?content=/api/core/v2/discussions/155517
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I'll hop on elevated now to see if anyone has seen anything similar, I'll get back to you.
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---------- Post added at 11:49 PM ---------- Previous post was at 11:46 PM ----------
Nevermind, I see you have a thread over there already... Hope we can get to the bottom of this. The phone is just awesome and would hate for you to miss out
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Thank you for trying to help me. As you can see by the link that I shared this looks to be a wide spread problem. I'm not giving up yet, as the only phone I like is htc
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Might have to switch to cdma only to cure this till sprint gets their updates done. Same problem on my lg g2 on towers that are not fully updated.
I am having a similar issue, though not to the extent that you are having it. In areas where my Galaxy S3 would have strong LTE, my M8 has trouble connecting to LTE, occasionally stays on, and then drops to 3G. I often get the issue where I am on 3G or LTE and it drops to having the X over the bars, showing no signal. I bought through Best Buy, so I am thinking about going in to get it replaced (of course all of the Best Buy's around me don't seem to have it in stock...), but if even a replacement phone isn't working, then maybe it's worth it to just admit defeat and get the plastic trash GS5...
Rammv said:
Might have to switch to cdma only to cure this till sprint gets their updates done. Same problem on my lg g2 on towers that are not fully updated.
Click to expand...
Click to collapse
This is what I have to do at the house. The LTE signal is not strong enough and the phone switches from LTE to 3G every few minutes. This keeps me from getting calls. I changed the network mode to CDMA only at the house under Mobile data. When I level the house I change it back to LTE/CDMA. Now if I could get Tasker to do this for me I would be set.
This issue was the same with the LG G2. That is the reason I did not keep that phone. The Note 3 did not have this issue. That is the phone I had before moving to the M8.
dragonforce11 said:
I am having a similar issue, though not to the extent that you are having it. In areas where my Galaxy S3 would have strong LTE, my M8 has trouble connecting to LTE, occasionally stays on, and then drops to 3G. I often get the issue where I am on 3G or LTE and it drops to having the X over the bars, showing no signal. I bought through Best Buy, so I am thinking about going in to get it replaced (of course all of the Best Buy's around me don't seem to have it in stock...), but if even a replacement phone isn't working, then maybe it's worth it to just admit defeat and get the plastic trash GS5...
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Click to collapse
Let me ask you this. Data issues aside what device do you like better
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tommason1968 said:
Let me ask you this. Data issues aside what device do you like better
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Click to collapse
Compared to GS3 or GS5? Either way, I greatly prefer this one aside from the data issues. I just can't do Samsung's plastic!
I just got my replacement. No more call drops/data drops. Get another replacement?
mattrb said:
I just got my replacement. No more call drops/data drops. Get another replacement?
Click to expand...
Click to collapse
No I opened the dialer and hit ##72786# went to the menu and hit reset. After the phone rebooted I updated my profile. It's working pretty good now.
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