i had camera dead pixel problem and i am in india so i gave the device to the service center and they told me to wait for a week but i went two days before and they gave me another xperia z and told its replacement i had white first 13w11 and then i received the black 13w08 i was not in the box and was also not new i think as it was just open and i think the device is the company got in service for repair first and they repaired it and gave me as replacement...
is it happens like this when we get the replacement..
how to check the device all hardwares are working properly or not other then xperia diagnostics...
Pls Reply...
Dial *#*#7378423#*#* and do the tests.
Sent from my C6603 using xda premium
ok i will test all but should i get a new packed phone or not if they replace it...
my question is that after getting replaced i will get a new phone?
i got the phone was open and was not new as i gave the phone 13w11 and i received is 13w08 and i think this phone is the phone who gave to repair for sony and they repaired and gave it to me.. does it happens so?
do sony service center are making me fool...
pls reply...
i got a phone replaced due to faulty battery. it was white one.my phone was imported in india on april but the phone i received as a replacement was imported in india on july. moreover all the stickers were on phone and it felt new but now that phone is in service centre as its vibration wasnt working
will receive new unit on wednesday again i asked for black lets see whats in store for me
Related
Bought an Xperia about 3 months ago brand new from a T-Mo dealer in Chicago, about a few weeks ago the phone began restarting by itself over and over everytime I touch a button.
I called SE, explained the problem, they told me to send it in. After about a week or two the phone comes back unrepaired. SE states that the phone has been tampered with and they will not be able to repair it."Tampered Unit: Arrived with flux & other residue over most of the board and components have been changed on the board from attempted repair..." I called the dealer who I bought the phone from and they said the phone was brand new and that they did not tamper with it. Now I'm stuck with a $500 paperweight. T-mobile won't help because they said they do not offer this phone in the US. What can I do? Sooooo mad right now.
I am from chile and i can repair that thing very easy...try to use some isopropilic alcohol...to clean it...If that doesn't help the IC should be replaced..with a new one or maybe replaced with the same after clean it...with some specials tools...Of course...
Just go to a random mobile phone repair shop. They will fix it for 50 bucks.
ring sony again and dont back down - if your firm and tell them that you wont take no for an answer then they will give in and stop trying to rip you off
why did you tamper with it???
DatDereX1 said:
why did you tamper with it???
Click to expand...
Click to collapse
He didn't, according to his post.
Hi guys, my problem is as above. I left my phone charging today and ever since the phone seems to think there's no SIM in the device. I've tried two different SIMs, unrooted and restored stock rom (although i wasnt using any heavily modded roms to begin with)... Still no luck.
I'm praying there's an expert on here who's heard of this before and could talk me through my options.
Thanks
I have the same issue right now and the worst part was they won't honor my warranty at the place i got it from because they said I root it when I really didn't. I bought it to a shop to see what they can do. Let me know if you get this working...
no sim detected ...
QLau said:
I have the same issue right now and the worst part was they won't honor my warranty at the place i got it from because they said I root it when I really didn't. I bought it to a shop to see what they can do. Let me know if you get this working...
Click to expand...
Click to collapse
I have the same problem with my phone... it has been 3 weeks at the tmobile repair center which seems to be a external company to tmobile.. and I have no news...
I did try with different SIM cards with the same result.. no sim card... my phone is not rooted it is lock to tmobile uk.
I will keep you informed on developments...
It is now with the technician as the repair center website has been updated today...
repair chase:
29-07-2013 - 11:43
Device Awaiting Dispatch to Repair Center
31-07-2013 - 09:30
Device Sent to Repair Centre
05-08-2013 - 10:46
Product Received At Repair Centre
20-08-2013 - 10:12
With Repair Technician
It is now 14th of the 8th and no news.... please update me...
Thanks Ramon
PS. This is my second message, to the first I got not reply yet.
Called the repair center...
no aswer
called the repair center...
response: it's not 14 working days since received at reapir center.
from 29th july till 22 august.
7 total days till received at repair center
5 working days till received at repair center
16 working days till received by technician
22 total days till received by technician
3 total days with technician
3 working days with technician.
Hey guys i purchased a sony xperia z1 about few months back and m sure my device has a faulty screen with a dead cell on it.... Sometimes it show many vertical black lines extending the whole screen... I have seen videos of teardown xperia z1 on youtube and realy worried by seeing how they open up the fone... Guys please advise me weather i should get it done from sony within warranty or i should let it be as it is as i don't want any further problems with my fone if sony center could not fix my fone like a new brand device.. M worried that my fone will lose it waterproof seal or Won't look like a new fone or loss of functionality in any manner.
Please suggest me guys asap wht should i do...??
You should take it to a Sony service center and have it checked, just to be sure. If the display is faulty then they should replace it under warranty.
As for the waterproofing, the service center should do a vacuum test (as it is stated here) to see if the phone is sealed properly after the repair (if they do decide to repair and not replace it).
yadnit said:
Hey guys i purchased a sony xperia z1 about few months back and m sure my device has a faulty screen with a dead cell on it.... Sometimes it show many vertical black lines extending the whole screen... I have seen videos of teardown xperia z1 on youtube and realy worried by seeing how they open up the fone... Guys please advise me weather i should get it done from sony within warranty or i should let it be as it is as i don't want any further problems with my fone if sony center could not fix my fone like a new brand device.. M worried that my fone will lose it waterproof seal or Won't look like a new fone or loss of functionality in any manner.
Please suggest me guys asap wht should i do...??
Click to expand...
Click to collapse
You'd have better luck asking here: http://forum.xda-developers.com/xperia-z1/help
This is the section for accessories for the Xperia Z1. I will notify a moderator to move it for you, so others can answer your question who may not go in to this part of the forum. (thread is in Accessories at the moment) :good:
Happy new year!
limiter121 said:
You should take it to a Sony service center and have it checked, just to be sure. If the display is faulty then they should replace it under warranty.
As for the waterproofing, the service center should do a vacuum test (as it is stated here) to see if the phone is sealed properly after the repair (if they do decide to repair and not replace it).
Click to expand...
Click to collapse
thank you for replying and sharing this information on my topic.....
As u suggested, i submited my fone to service center and sony guy told me my fone vl get replacement of whole device itself not any component of/on it with a new device...but the problem came into realization after i read these forum:
http://forum.xda-developers.com/showthread.php?t=2436803&highlight=worst
http://talk.sonymobile.com/t5/Xperia-Z-ZL-ZR/Sony-Mobile-Replacement-Policy-a-cheat/td-p/406131
the same thing has happend with me...sony has jus taken device from me and not any accessories or box....does that means m gonna get a refurbished/repaired device...?? m i geting a already compromised device that sony has tried n fixed...??
they told il be getting a new fone....but by reading all these m really worried of recieving a repaired fone in the name of replacement...
m so sure they vl deep factory reset n give me so i cudnot make out hw old the fone ws and how long the fone was used or totall call time of the fone..bloody i paid 41k for a new brand fone n god knows wht il be getting...
reply guys...feels like i got myself into trouble...
yadnit said:
thank you for replying and sharing this information on my topic.....
As u suggested, i submited my fone to service center and sony guy told me my fone vl get replacement of whole device itself not any component of/on it with a new device...but the problem came into realization after i read these forum:
http://forum.xda-developers.com/showthread.php?t=2436803&highlight=worst
http://talk.sonymobile.com/t5/Xperia-Z-ZL-ZR/Sony-Mobile-Replacement-Policy-a-cheat/td-p/406131
the same thing has happend with me...sony has jus taken device from me and not any accessories or box....does that means m gonna get a refurbished/repaired device...?? m i geting a already compromised device that sony has tried n fixed...??
they told il be getting a new fone....but by reading all these m really worried of recieving a repaired fone in the name of replacement...
m so sure they vl deep factory reset n give me so i cudnot make out hw old the fone ws and how long the fone was used or totall call time of the fone..bloody i paid 41k for a new brand fone n god knows wht il be getting...
reply guys...feels like i got myself into trouble...
Click to expand...
Click to collapse
If they said that you'll get a replacement phone and not a repaired / refurbished one, then that is what *should* happen.
I found this post here in which they replaced just the phone without the accessories, so it might be true that they do replacements like that.
Hope you get a new and problem-free one :fingers-crossed:
yadnit: my phone was replaced because of a faulty display, with a brand new one by the carrier i've bought it from. They did exactly what you said. They took just the faulty device, without any of the accesories that came with it in the box. They took my original Z1 box too. When the replacement arrived, it came in my original box, without being any kind of sealing. The phone had those protection plastic foils on it and when i started it, it was on .534 fw although my faulty unit was updated to .257 fw.
Another very important thing to pay attention to, is the new phone's IMEI. Mine has now a differen IMEI and even more it is unbranded and not simlocked (the faulty unit was branded and sim-locked also).
Hope this helps you!
Sent from my C6903 using XDA Premium 4 mobile app
Hi guys,
I had a really dumb issue with my z , the headphone flap keeps popping out or it wont stay closed... it actually comes and goes ,this problem(i did a research and lota people have the same issue,n the Sony guys as usual have no clue). So i thought of getting the flap replaced coz i bought it just 2 months back, but when i got to the service center, they said they cant repair it n that my fone will be replaced. So
My question is:
1) Will they replace me with a new fone,(Have anyone got their fone replaced?, some info would be great)
2) If the replace my fone with an old and serviced fone how can i know or find out immediately ( like some inside setting to see if it was formatted or repaired recently)
It would be a great hept to me and anyone out there like me searching for an anserwr to this question if someone shared thier expertise n had an experience with the issue above mentioned.
Thanks in Advance Guys
Nabster05 said:
Hi guys,
I had a really dumb issue with my z , the headphone flap keeps popping out or it wont stay closed... it actually comes and goes ,this problem(i did a research and lota people have the same issue,n the Sony guys as usual have no clue). So i thought of getting the flap replaced coz i bought it just 2 months back, but when i got to the service center, they said they cant repair it n that my fone will be replaced. So
My question is:
1) Will they replace me with a new fone,(Have anyone got their fone replaced?, some info would be great)
2) If the replace my fone with an old and serviced fone how can i know or find out immediately ( like some inside setting to see if it was formatted or repaired recently)
It would be a great hept to me and anyone out there like me searching for an anserwr to this question if someone shared thier expertise n had an experience with the issue above mentioned.
Thanks in Advance Guys
Click to expand...
Click to collapse
Yes,if they say they will replace it with i new fone,i got my replaced due to wifi issue and they gave me a brand new fone in a small white box nd there were no scratches on the fone with the screen protector(the one which are already put on the fone not the one which they give in box).but they took 10 days for replacement that was annoying.
If you are not satisfied with the fone dont accept it.use it for sometime at the centre. if you found any issue dont accept and ask for another replacement.
Sent from my C6602 using XDA Premium 4 mobile app
Friends,
I purchased my Xiaomi MI3 in China couple of years ago but I live in India now. Recently the phone fell down and a crack on the screen due to which the touchscreen doesn't work. But phone works as usual as I am able to receive calls, SMS etc.. just that I am not able to login as the touchscreen doesn't work.
I went to the service center in Bangalore but they rejected to replace the screen stating that the phone was purchased outside India, though I was willing to pay if they could change it.. but no help.
Need your advise how can I replace the touchscreen.
Thanks a lot.
Bangalore service center is supposed to be one of the best, if they are not willing to repair it, then I doubt you would get any official support from Xiaomi, you could try the following.
1) Buy Screen replacement from eBay, they are just 2-2.5k Rs. as device is getting old, search for 'Mi 3 Screen'.
2) Try to take the parts to a person who can repair it, you should be able to find skilled persons for repairing mobiles in Bangalore
3) If none of it works, there are videos on YouTube showing how you can change the screen yourself, it isn't really tough and worth a try as there's nothing better you can do.
Best of luck!
Go to a local mobile repair shop and get it replaced. I got mine done 2 days before only.
Sent from my MI 3W using Tapatalk